
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from BMW of Mountain View
5
When my car had a coolant leak, I was fortunate enough to be 3 miles from this dealer. After I towed my car there, they ubered me back to my house and back again to the service center the next day to pick up my fixed car. Everyone I spoke to was very kind but my favorite part was that the mechanic who worked on my car sent me a video of all the things he checked and what he fixed. This made me feel informed about the status of my car and what was done during the service. It's a brilliant idea and I hope it becomes standard for service centers.
Marcus Forst
Jul 1, 2022
5
Good service all around; Service Advisors, in particular Daniel and Mark, are really excellent
Steve H
Jun 30, 2022
3
Although I am grateful to have loner car service on my plan, I do not appreciate the fact it took 6 hours to service my car. When an appointment is made it really should not take more then 3 hours. Did not feel like a priority in fact was told I wasn't because I had a loner car and made known I would pick up next day if it took to long. For some reason it was interpreted that I am ok with that decision, which I was not. Having to make several calls after 5.5 hours to check status is definitely not appreciated either. I am however relieved that I was able to pick up my car with zero damage made to the aesthetics, and my car once again seems to be driving smooth.
Amber White
Jun 30, 2022
5
I have always been impressed with the attention to detail provided by Wayne Hong. He is a professional service advisor and I feel extremely comfortable with servicing my vehicle at BMW Mountain View knowing that Wayne will take care of it and make the appropriate recommendations.
Jai Iyer
Jun 29, 2022
3
Everything good just let ppl know oil change for X5 takes $240
Frank Zhang
Jun 29, 2022
5
They're more expensive than other places, but you know they're going to get everything right. And this last time I brought my car in, at least, my service advisor didn't try to "oversell" me on service, but only what was needed. And as far as service needs coming up sooner than I'll next want to bring my car in: no worries, it can wait till after 2 or 3 months after that. That kind of service reminds of when I used to go to a smaller, cheaper shop. I never thought I'd be praising the service at a BMW dealer, but there you have it!
Caroline Rose
Jun 29, 2022
5
Sean was awesome. He went above and beyond every step of the way. It was also gravy that he got me a good deal which is rare in the current environment.
Al Taner
Jun 29, 2022
5
Wayne Chan was very helpful clear and honest in doing recent service. 5 stars!
Terence Kelly
Jun 28, 2022
5
I bought my car and the oil change package at this dealer and has been happy with their service since than!
Phạm Ngọc
Jun 27, 2022
4
Service is quite attentive and most staff is very friendly. The dealership is clean and they have good stock. The auto nation inspection also gives you a peace of mind for the vehicle to be purchased. I’m not giving a 5-star due to some miscommunication along the process - car photo was advertised as a different color on the website than on car fax, which were misleading; didn’t get to see the interior of the car until we signed the paper, the used condition was far unsatisfactory than expected. We understood it’s a few years old vehicle but the leather fading and acid causing discoloring everywhere. We might had chosen another car if were given more time for the purchase.
Jamie Law
Jun 27, 2022
5
Had excellent experience bringing my car in for service. Got prompt attention and good communication from my service manager. Also appreciated the Lyft rides to/from home.
Eric Chi
Jun 27, 2022
5
Great service, very accommodating staff. BMW is for life.
Daniel zhang
Jun 27, 2022
5
Easy to make appointment on online. Service advisors very helpful and customer oriented. Vehicle ready on time for pickup.
Thomas Ho
Jun 26, 2022
5
Very good service.
David Senior
Jun 26, 2022
5
Sales is very friendly
Yuchieh Tsai
Jun 25, 2022
5
Since my first visit I was very well taken care of! Sean is a very nice guy, showed me cars, explained about them e helped me on my decision! Totally recommend them!
Rodrigo Almeida
Jun 25, 2022
5
Sales associate Michael Xie was super nice and helped us immensely through the process of buying the car.
Siya B
Jun 25, 2022
5
Fabulous customer service made me feel welcome and they were great treating me I definitely recommend it. Thanks to Jesus Martinez for all his help
patricia martinez
Jun 24, 2022
3
I purchased a pre-owned car from here. The car had some defects. Upon saying that the selling agent promised that it will be fixed as soon as the parts are in the inventory. It has been 6+ months but they didn't keep the promise. I tried to reach out to the selling agent and he didn't give me an update at least 3 times. I even met him in person once and he promised to give an update. Please avoid going there and they will sell you a car with many faults and won't keep up with the promises. UPDATE: I contacted with Selling agent and he promised to get the parts done asap. As per him, the parts arn't available and it is taking time.
Nityendra Singh
Jun 24, 2022
5
I’ve always had a great experience with getting my X5 serviced at Mountain View BMW. Mark Sleiman is a superb service writer and always keeps me in the loop with what’s going on with my X5.
John Clement
Jun 23, 2022
5
I've received a very high quality service for my BMW 3 series at BMW of Mountain View. My advisor Kyle Ossello provided very careful and professional help on the service appointment. The car was fully inspected and fortunately everything is in perfect condition!
Haoliang Zhang
Jun 23, 2022
5
My wife's car failed to start. When a jump didn't fix it, we had it towed. At this point it was about 830pm. We emailed our mechanic Wayne just a heads up. We heard back from him in 20 minutes before the car was even fully loaded on the tow truck. Dropped it off in the overnight lot and got our car back in working order two days after. Whole process was smooth as always.
Trevor Claiborne
Jun 21, 2022
5
My X3 was recently serviced at Mountain View BMW and I was once again quite satisfied. My service advisor, Mark, took the time to understand my usage pattern (mostly long trips) to match needed and optional services, keep me informed, and was prompt in respond to queries. Very effortless and effective .
Steve Saunders
Jun 20, 2022
5
Marc is GREAT & always tries to be as helpful as possible! I truly appreciate his follow through & his checking in with his client check in when I pick up my car. Most appreciative;-)
Sheila McKell
Jun 20, 2022
5
The best BMW service department in Northern California! I was suggested to bring my wife's X5 here by my brother, and I was not disappointed. The service advisor, Wayne, was friendly, knowledgeable, respectful and very patient. This man needs a raise! In regards to the dealership itself it was very clean, restrooms clean, and the lounge area was comfortable. Also plus points that it smells very nice inside. Lol Even though I live in Tracy, I'm very tempted to keep coming here instead of East Bay BMW.
Mitchell Kim
Jun 20, 2022
5
I bought my X3 from here. Prior to buying the car, I visited the BMW Mountain View with a friend once and I was pleased by the staff and their cooperation with us as prospective buyers. We were attended by Sean who is very generous, humble and humorous. We were briefed about the car and then were taken for a test- drive during which Sean explained us about the critical features of the car. A car purchase has a lot to do with who you deal with and even after considering a few other options, we were driven back to BMW of Mountain view majorly because of the service they provide and their considerate staff. Special shout out to Sean Fakhraie.
Anil Kumar
Jun 20, 2022
5
I loved the whole BMW purchasing experience at the Mountain View location. I preordered my BMW X7 in March and they got me my dream car. Eric Peng helped me place the order and then he was kind enough to track the order all the way from build to ship to delivery ready. I would also recommend working with Gaurav Pathak in the finance department at the Mountain View dealership. They provided me a seamless and fantastic purchasing experience. I took my whole family on the day of the delivery and we all brought our X7 home.
Abhishek Agarwal
Jun 19, 2022
5
I took my M4 for the service and got help from service advisor Devin Miller. He is on top of his game!! He will update your service status and will help you in every way possible to make the pleasant experience. My car was done before than I expected and the loaner car was all ready to go for me as well. He explains step by step on what I had to get done with my car and he explains once again after service is done. I never had such a great experience at the dealership service department. Awesome awesome work!
Jinmo kim
Jun 19, 2022
5
Branden at BMW mountain view is always professional and responsive. We had a loaner for the day of the service, which is convenience. I was very impressive about he provided me with a very short video to show the technician examined our car with comments.
grace shieh
Jun 17, 2022
5
Very nice and comfortable high-end dealership, great service, perfect selection. Flexible terms and readiness to negotiate even in this hot market.
Anton Tomchenko
Jun 17, 2022
5
Dealer Sam is AWESOME!
Tsu-Jui Fu
Jun 16, 2022
5
We had a wonderful experience working with Devon. He was a great advisor and saved us money with some helpful tips. He went above and beyond. We were on a time crunch due to an upcoming road trip. He got the repair finished faster than we imagined. We will definitely contact him for all of our future needs.
Shannon B
Jun 16, 2022
5
The staffs are nice, provide very wonderful service. Recommend for other to experience it as well.
Najmul Hasan
Jun 16, 2022
5
Prompt service and an easy online portal to schedule appointments. Service advisors are accessible and responsive. Quotes have always been accurate on both cost and the amount of time required (except for when they finish early). I work odd hours due to my job, and often am unable to return the loaner same day. They have ALWAYS worked with me on this, and I've never gotten any pushback. I had one experience where a mistake was made, however BMW of Mountain View took steps to fix the mistake to my satisfaction with no fuss whatsoever. Accountability and integrity are extremely important to me, and I appreciate the speed with which they resolve and own mistakes.
Ethan Stone
Jun 16, 2022
5
Great service, always!
Dominika Piasecka
Jun 16, 2022
3
Service advisor is awesome. However, had issue with the check out process. Supporting staff are not that friendly and they forgot to request my car after cashing out. Had to wait a long time before one of the staff noticed I am waiting and straighten it out.
ChrisFromCA
Jun 16, 2022
5
Knowledgeable and professional, and very friendly staff, from the general sales manager, sales man Eric Peng, and the finance manager.
human avij
Jun 15, 2022
5
Mark Sleiman is awesome. He is attentive, takes time to understand concerns and goes above and beyond to make sure we are taken care of. Highly recommend!
Justin Kapur
Jun 15, 2022
5
...quick service appointment...great service writer...fast service...thanks
Tim Mccrone
Jun 15, 2022
5
Our service advisor, Marc Nappi is always Johnny on the spot. Very reliable in having our car ready when needed. Very accommodating in every way. As busy as he is, always has time for my wife and I.
Larry Sudalter
Jun 15, 2022
5
The great service never ended after the purchase of the car of my dreams The ease of scheduling service and very friendly and knowledgeable service techs makes it a ?no-brainer?
John Litton
Jun 15, 2022
5
Great car buying experience with BMW Mountain View. Staff was available when I had questions and was always in clear in their communication. They took time to explain features and functions of the car to me and shared important information regarding car maintenance. I'm happy I chose to buy through them.
Manas Roy
Jun 14, 2022
5
I took my X3 in for routine warranty maintenance service, i.e., oil change and brake fluid replacement. Check-in with my service advisor, Marc Sleiman, was quick and easy as was picking up my pre-arranged loaner vehicle. Marc called me within 4 hours to advise the car was ready. I picked it up shortly thereafter and it had been washed as well. Very satisfied with the service.
Stephen Farber
Jun 14, 2022
5
Nadia was excellent in helping me with the sales , updates me with the status of the car and most of all she drove me home and even went to my house the following day for me to sign the documents instead of me going back to the BMW office. She goes extra miles to assist the customers . Excellent job. I will definitely recommend
Cynthia Flores
Jun 13, 2022
5
My Service technician, Daniel Martinez was fantastic, very clear and thorough,and made the process easy. Thanks Daniel!
David M Gray
Jun 13, 2022
5
Service advisor is polite, and very knowledgeable about my car.
James Chiou
Jun 12, 2022
5
It was a great experience to get the car from Mountain view dealership. Special thanks to Kevin.
Sanjay Rastogi
Jun 11, 2022
5
Highly recommend! Otar went above and beyond to make everything go smoothly! Car is amazing! 5 Stars!
Evan Chang
Jun 11, 2022
5
I have taken my car for service with this dealer for 15 years and they are simply the best. Wayne Chan has always gone above 10
Leonard Pirouzi
Jun 11, 2022
5
Mark one of the service advisors, is your go to guy! He goes above and beyond what is needed to make sure I am taken care of. This is why I love BMW of Mountain View.
Amir
Jun 11, 2022
5
I’ve had my car serviced here from the day I bought it, never took any where else. From the first time I had it serviced here I had doubt about getting my car serviced at the dealership. But let me tell you this BMW of Mountain View is the only place I’ll ever take my car to for anything that my car needs.
jay dee
Jun 10, 2022
5
Took my X3 in for service. Great experience with Mark Sleiman. Highly recommend!!
Ken Spindola
Jun 10, 2022
5
BMW of Mtn. View is my favorite even thought I live in SJ.
Goose
Jun 10, 2022
5
Excellent repair service. But I had to wait a long time to pick up my car.
David Cheng
Jun 10, 2022
5
We recently purchased a BMW from BMW of Mountain View. Sean was absolutely superb in taking care of us. The treatment we received by him and everyone else at BMW of MV was fantastic and nothing compared to a few other places we visited before going there. They were very professional, courteous, and knowledgable and made us feel at home. I would highly recommend them.
Okhtay Azarmanesh
Jun 9, 2022
5
Great services. As soon as you enter, you are greeted by friendly smiles and an awesome team. Sean and Kevin provide superb services. Friendly and helpful. I highly recommend this location if you are seeking to have a great vehicle shopping experience. Thanks :)
Mariela Gutierrez
Jun 9, 2022
5
MAC was very helpful in helping me through my process of getting the X3.
Xin Wang
Jun 8, 2022
4
Our salesman, Justin, was great... super professional, polite, and friendly. The LONG WAIT... for the check once we came to an agreement was unfortunate. Spent 5 hours at the dealership... until finally we left and Justin personally drove all the way to our house, after-hours, to deliver the check. Justin went above and beyond our expectations.
Samantha Patterson
Jun 8, 2022
5
Had an excellent service with Wayne Hong today. He explained all the things I must do and things I should do. He helped me prioritize whats best for my car according to my current budget. He also shared with me some notes from mechanic and advice going forward. I didnt feel like taking a loaner so he ordered a lyft for me from dealership and from my house to go pick up the car! 100% recommend going there! I also came back to find my car washed and vacuumed which was the cherry on top!
Mahmoud E
Jun 8, 2022
5
Just bought a new car from them and the team here just simply fantastic. Professional, energetic, patient, and the best price in town.Best car purchasing experience ever and the only place to go if you are thinking of BMW.
Jiepu Li
Jun 8, 2022
5
I am extremely happy the way Adam and Joe helped me. It was really a great experince. Would like to thank Adam, though its was his day off he was answering my questions and trying to help!
Surendra
Jun 8, 2022
5
Devin is a great rep and has passion for BMW and cars in general when he was helping us. Very friendly and easy to talk to. He gave honest feedback, pointers, and opinion as if he was in our shoes so we can make the best decision with our vehicle. Probably one of the best reps I’ve spoken with at any dealership and would definitely recommend my peers to him, if needed. Got to give credit where credit is due.
Al & Jeric
Jun 8, 2022
5
I recently visited BMW Mountain view for my X5 maintenance and service was awesome. Devin M. was very helpful, professional and provided excellent service, he kept me updated all time and explained the process in best possible way. I highly recommend this place for both purchase and maintenance.
Reza Hessabi
Jun 7, 2022
2
Poor customer service (sales) Pros: Nice building, ambiance, Cons: few unprofessionals, USED CARS are basic models(no upgrades or good packages installed) sold for higher price
Karthik Panner Selvam
Jun 6, 2022
5
Wayne is extremely knowledgeable and offers superior customer service. I appreciate his prompt responses and thorough description of any issues that arise with my X5. Thank You!
Amparo Patino
Jun 6, 2022
5
The sale service provided by Leonardo Lunardi was very professional! I recommend him very much!
Kuan Zhu
Jun 5, 2022
5
I've been going to BMW Mountain View service department for years. I always come away with the feeling or having been treated fairly and with transparency. -Siamak D
Siamak Darakhshan
Jun 4, 2022
5
I really enjoying working with Branden Casey over at BMW of MW. I have had my cars at this dealer for over 10+ years and have Branden has been my service advisor for at least the last 5 years. I trust his advice and is always looking out for my best interests. I take my 2008 535I and my 2019 540i to this dealer and use Branden all the time. Whenever I have had any problems with any work done at this dealer, they promptly fix the issue.
Hugo De La Torre
Jun 4, 2022
5
We’ve leased our cars from BMW of Mountain View for over twenty years. We won’t go anywhere else. The service and sales team go above and beyond.
Celeste Randolph
Jun 3, 2022
5
Mac was an amazing sales representative, he went above and beyond to get us our dream car. He was always communicating with us and made the buying process really smooth.
Alessandro Chaves
Jun 3, 2022
5
Good service
Bipin Shetty
Jun 2, 2022
5
We had a very friendly service advisor who helped us make sure we were getting everything possible covered. Also BMW got us a Lyft drop-off and pick-up while our car was in servicing!
Sukrutha Sujai
Jun 2, 2022
5
Awesome service. My car had a bunch of recalls and they got everything sorted out. I even got a loaner car while mine was being fixed!
Sebastian Amengual
Jun 2, 2022
5
My service was excellent. My service consultant was great.
Bryce Flanagan
Jun 2, 2022
5
Great service, great car, great experience!
Haodong Yang
Jun 1, 2022
2
My last two experiences at this dealership were unpleasant. When I dropped off the car at 8:00am, I was told that I would get an update around 12:00. At 1:40 I called for an update and I was told my adviser was on lunch. I finally received a text from my adviser at 2:40, almost 3 hours after I was told I would get an update. I requested that my adviser give me a call. He called me and he eventually asked that I give him an hour to get an update. After 4:00, an hour and 20 minutes later, I had not heard from him so I drove back to the service department. Even if my vehicle was not ready, I was not going to continue to drive the loaner they gave me (see below). There were more issues that I dealt with during the visit that I will not discuss but ultimately, the follow through was unacceptable and the lack of communication was frustrating. I was given a loaner that was filthy and low on fuel. Bird droppings were on the side view mirror and the hood. I signed a loaner agreement that stated that no dogs were allowed in the vehicle. There was dog hair all over the back of the car. When I returned the car I was told that the car wash was our of service. Still, they could have cleaned the bird droppings and vacuumed the hair out of the car. I was given this dirty car as if it was business as usual. When I brought the car back I was told that the car wash is working again. Then, when I got my car back, they could not wash it because the car wash was out of service. Everyone was not on the same page. And keep in mind, loaners have a 75 mile per day limit, the lowest mileage that I have experienced as a loaner. I will not be returning to this dealership for service even though it is less than 10 minutes from my house. I will be driving an additional 20 minutes to go to another dealership for service.
Geo
Jun 1, 2022
5
Great help from Micheal Xie and he helped me find shy car I love most. Fast and very supportive. Thank you MTV BMW.
David Zhang
Jun 1, 2022
5
I bought a car here in May. I registered interest in the vehicle for sale late one night and Adam Xavier had already responded first thing in the morning and called me to set up an appointment. The experience at the dealership was first class. They worked with me and my banker on the transfer of funds and had the vehicle ready to go in the delivery bay at the scheduled time. The finance manager Gaurav Pathak was very helpful in explaining after-sale options and explaining the merits of each. If you plan to keep your BMW for a long haul, do consider the extended warranty options presented by Gaurav. Not only it will let you enjoy your car worry-free for years, but also keep up the resale value. The paperwork was all done in a timely manner and the team there saw me off with a couple of gifts and genuine smiles. I had bought one of my previous vehicles here and I am glad to see that the dealership has improved even more since that time. I'd highly recommend working with Adam and Gaurav for your purchase. Najib the sales manager was also helpful when I needed something to process the payment. Head over the Mountain View if you are considering a BMW or any other trade-in vehicle this dealership offers for sale. A good stop after that would be Castro street with its many German biergartens :).
Chetan Patwardhan
Jun 1, 2022
5
I took my BMW X2 for a regular vehicle check and oil change. The staff is very friendly and helped me understand the whole process. I was provided with loaner as requested which helped me continue my day as usual. Great service & On-time delivery.
Anupreet Gupta
Jun 1, 2022
5
Mac was an amazing sales representative, he went above and beyond to get us our dream car. He was always communicating with us and made the buying process really smooth.
Alessandro Benvenuti Chaves
Jun 1, 2022
4
The loaner car that we received had a dusty dashboard. So we are not sure if the car was sanitized before it was given to us.
Rebecca Walker
Jun 1, 2022
5
I had a wonderful experience at BMW in Mountain View. I wanted to get a car inspected to determine if I should buy it. I dealt with Mark Nappi and although the dealership does not provide that service, he still was super accommodating and provided great advice on his own time.
Paul Walsh
Jun 1, 2022
5
Everyone I've interacted with have been very helpful - knowledgeable, service oriented.
Jerry Tujian
Jun 1, 2022
5
They made it easy, the deal on my used truck was fair and the new truck is very nice.
Chris Welch
May 31, 2022
5
I originally went with my wife to BMW in Mountain View California in the Silicon Valley to buy a used car. Once at BMW, we have received very well in a nice fiat space. The 3 year BMW X3 used car we originally wanted to visit and test drive was not ready. MAC (Muhammed Abdullah Chaudhry) find a time to show us some available cars both elder and newer ones X3 and X5 classes. He was really patient with us as we asked a lot of questions, and sometimes asking same questions again when going from one car to another. He was going in and out of office to bring keys to open cars we asked to have a look at. MAC remained calm without any sign of frustration with all our questions, requests to see cars, our hesitation and our lack of decision. After about 30 min in the car parking area looking and opening different cars, we want inside, where MAC did more research based on our requirements and budget, looking for available cars locally and elsewhere. We keeling going thru all options we have including new cars that still meet our budget. MAC spent almost the whole afternoon looking online, printing copies for us to have a look. MAC never showed a sign of frustration with our increasing requests for info and explanation. MAC gives us the info we need without any pressure, to help us make our own decision. We went together with an open discussion on the pros and cons on getting a new car versus used car with cost, repairs, maintenance, finance options, and car value depreciation. With all the print out and info in hand, we left to think about our best option. Meanwhile MAC kept helping us providing more options based on our feedbacks over the week. We finally decided to buy a new BMW X3 xdrive all wheel drive. That was a pleasant experience buying a car fulfilling our needs and budget, without the feel of being pressured of forced in one direction or another. Many thanks to MAC for his patience, professionalism, and open discussion thru the whole process. Thanks, Ben
Bencherki Mebarki
May 30, 2022
5
Recalled to check the safety of driverside airbag on the 21 years owner of BMW i530.
Frank
May 30, 2022
5
Branden was friendly and accommodating for my needs. Got exactly the service I asked for.
Cheng Zhang
May 30, 2022
2
They wasted 2 hours of my time. I got the invitation to sell my used car here and experienced “bite and shift” technique in person. I initially got one price, and 2 hours later got much lower (-5k) price. Please avoid the place.
Daniil Burmashev
May 29, 2022
5
Just bought a new car from them and the team here just simply fantastic. Professional, energetic, patient, and the best price in town.Best car purchasing experience ever and the only place to go if you are thinking of BMW.
JAY LI
May 28, 2022
5
Really nice staff and friendly experience, I meet Sam for my X5 purchasing, the overall experience is great, I would like to recommend this BMW dealer. But definitely do your own homework first.
Zhihuan Wang
May 27, 2022
5
The work was performed in a professional manner.
Steve Gentry
May 27, 2022
5
Had a great buying experience in the past and recently with the service dept. The staff are very helpful and always friendly. I had an issue with a loose door panel and didn't had an appt. Kyle, the service advisor realized I came from far away and checked with his team and was able to get me in the schedule right away. Had the issue fixed in less than 2 hours. Thanks Kyle and the rest of the BMW team.
CarrotPumpkinCake
May 27, 2022
5
I want to thank Mark Sleiman at the BMW in Mountain View for assisting me with the service and maintenance on my X2. He was incredibly helpful with explanations and thoughtful about making my car service experience positive. Thank you 😊
Allison Gause
May 27, 2022
5
I bought 2 Cars. It was friendly staff and reasonable price, and every purchase process was completed quickly without any problems. They waited until late at night and helped me buy it without any burden. Thank you. 5/25 update. I received front wind shield replacement because tiny scratch was existed there. It takes two working days and perfect results. Thanks for fast and kind service.
wonyong choi
May 26, 2022
5
Just bought a new car from them and the team here just simply fantastic. Professional, energetic, patient, and the best price in town.Best car purchasing experience ever and the only place to go if you are thinking of BMW.
jiepu li
May 26, 2022
5
Marc has always been an exceptional Service Advisor giving us timely updates about the progress on the service. Their loaner car team gives you the car real quick and had no problem with the cars that I used. Happy to have this service center In Mountain View.
Zahed Reza Khurasani
May 26, 2022
5
I serviced my car for the first time at the Mountain View location. My service advisor was Wayne Chan and he was GREAT! He was prompt and explained in detail everything I needed to know at drop-off, including what to expect for this appointment. Wayne also asked if I had any questions and I let him know that I did have one concern regarding my car. Wayne noted everything and made sure they were able to address my concern. He then directed me to the loaner office where Richard was wonderful at making sure I was set up with renting my loaner vehicle. After my car was finished, Wayne contacted me to personally let me know I could pick up my car anytime at my convenience. He also was able to explain the answer to my question for the team regarding my vehicle. I appreciate the time and efforts Wayne and team provided for my vehicle. I’m usually in SF but will happily come to Mountain View for servicing when in the area. I’d also like to mention that I accidentally left items in the trunk of my loaner upon return and Richard called me to ask if the items belonged to me and that the items could be picked up whenever I could make the time. I’m grateful for everyone’s efforts at the Mountain View location and would highly recommend having your car serviced in Mountain View and would especially recommend having Wayne Chan be your service advisor~ Thanks again for your help everyone!
G Park
May 26, 2022
5
Everyone was so friendly and helpful. As a woman I’ve always been hesitant when I’m looking to buy a car but the guys at Mountain View BMW has made my buying a experience very painless. They even offered for me to come back if I had any questions with my new car. I would definitely recommend this place to any of my friends that are looking for a BMW!
Charlotte Bernard
May 26, 2022
5
Best service and quality staff at BMW Mountain View
Lung Hao (James) Wei
May 26, 2022
1
Extremely expensive replacement of coolant pump. Charged like there were high-tech engineers working on R&D project. It was overcharged at least 4 times. PS: Called GM - he claims that labor is 6 hours. All places around estimate it 2 hour job. Reduce rating to 1 star for lying.
Natalia Belova
May 25, 2022
5
No pressure sales, attentive and very courteous. Very much enjoyed working with Jesus and G. Great experience and I will seek them out FIRST when I make another car purchase.
Mark Rainforth
May 25, 2022
5
My experience with BMW of Mountain View was, once again, stellar! I have purchased more than one automobile through BMW of Mountain View. This time, I worked with Sia Serafat as my Sales Representative, Ahmad Aziz, CFS Manager (F&I), and Justin and Francesco in the Parts Department (after the sale). I believe that this particular dealership is extremely busy. I was, however, treated like I was the only client that they had. Sia was wonderful at listening to me and was able to ascertain what I was looking for in my next vehicle. Ahmad was AMAZING with explaining the various programs that BMW offers and made the perfect suggestions for my particular needs. Justin and Francesco in Parts were wonderful with the after-market items I wanted to get for both of the BMWs we have. The next time I am in the market for a new BMW, I would love to work with this team again! I highly recommend the specific professionals I have highlighted above!
Dawn Thomas (SiliconValleyandBeyond)
May 25, 2022
5
Was in and out in under 2 hours. The staff was helpful and pleasant to deal with. Would highly recommend buying from this dealership.
Brian Wong
May 25, 2022
5
We've been searching for a hybrid/EV in the last few months, much like everyone else in the area, and ran into snobby car sales and dealerships constantly. MAC and the BMW of Mountain View store are the complete opposite. MAC reached out immediately after I request for more information, and always informative rather than arrogant or pushy. MAC even helped us find a very sought-after vehicle within days of our inquiry, and shortened our wait time from 6 months to just weeks! The rest of the BMW of Mountain View store is also fantastic. The few times we did go into the dealership, we are greeted immediate and not left to wait awkwardly in the show floor. The energy and attentiveness to customer is unparalleled.
Sandy W
May 24, 2022
5
Experience as this dealership was completely frustration free. The staff was very cooperating, and knowledgeable. Staff in both sales and finance department went out of their way to help me get the best deal for my car. All in all, glad to buy my car from this dealership.
Rajat Joshi
May 24, 2022
5
I brought my 2004 BMW 545i in for service. It had a whole list of minor issues. They took excellent care of me and my car and went out of their way to make everything right and even found some discounts to help me through the experience. Older BMWs can be a little expensive to maintain but I trust the guys are BMW of Mountain View to keep by manual transmission 545i in top shape.
Jim B
May 24, 2022
5
BMW of Mountain View is awesome! My service advisor is always helpful, courteous and knowledgeable. He?s friendly, professional and always takes great care of my SUV.
Jennifer Rutherford
May 24, 2022
5
Always great service and support from BMW Mountain View.
Rob Cohen
May 23, 2022
5
Overall my experience was positive. Alex was great to work with and was very persistent in following up with me which made my decision to sell it to you guys. One feedback I would give is to expedite the process as little as I end up spending 2+ hours at the dealership whereas I was told it will be done sooner. Thanks
Kamal Kant Gupta
May 23, 2022
5
I had wonderful impression with Sales Eric Peng. He is best of best sales at BMW Mountain View.
James Wei
May 23, 2022
4
I brought my 2015 435i in for some electrical issues. They were fixed professionally. I plan on coming back for any other issues that may arise. I would give 5 stars but communication is a bit lacking there. It could be better.
Brad Allen
May 23, 2022
5
Excellent experience buying a CPO BMW 440 I as well as the subsequent service visits. No issues whatsoever and I highly recommend this BMW dealership.
Mark Ruden
May 23, 2022
1
Dismal experience with Justin from Vehicle Acquisition Department. They make claims to match and beat offers from Carvana and Driveway, just to come back with hard lowball ($2500 less!). Better to sell your car online. Such a waste of time dealing here.
Shubham Singhal
May 22, 2022
5
Always good service when I bring in my 2020 X5. Thanks to my SA Marc.N with regular updates and video walk around multipoint inspection of my vehicle. Recently renovated showroom upstairs from service bay. (Corrected)
Daniel Vuong
May 22, 2022
5
Excellent service from mark and I was happy that I was able to get a loaner and out of the place within 30m
Patricia Gutierrez
May 22, 2022
5
The costumer service representative is very professional and understood the issues.
Candong Wu
May 22, 2022
5
Had an amazing experience at BMW Mountainview. MAC was extremely helpful, patient and respectful through the entire selection and purchase journey. He went above and beyond guiding us through our first car purchase in the country. We love our BMW.The only negative if at all was that because we chose financing from our bank, the processing took longer on the purchase day.
Mallika Kodali
May 21, 2022
5
This is to inform management at Mt.View BMW of the most friendly and professional experience we received by Frank Camacho when we recently lease a 330I BMW.My wife and I would give Frank a 10 out 10 for outstanding service.Thank you Jim & Terri Bradley
Jim Bradley
May 21, 2022
5
Wayne Chan has been my service advisor for the past 5 years and it has made all the difference. Every time I go in for either emergency service or regular maintenance, the experience is smooth from a process perspective and the quality of repairs/service is outstanding.
Yvonne Craycroft
May 21, 2022
5
It took longer than expected but the car came out as new
Alistair McGrath
May 20, 2022
5
Just leased a new 2022 430i Gran Coupe from BMW of Mountain View this week. It was the best experience leasing a vehicle I had and I had leased several vehicles from BMW, Mercedes, Ford, and Toyota. I had called ahead and spoke to Sean in Internet Sales about my interest in leasing a new 430i Gran Coupe. Sean immediately got back to me indicating that they had one in inventory and provided all the details of the vehicle. Once I came into see the car, Sean was very courteous and professional. In the past, I had to deal with more than few snobbish sales reps in the Silicon valley as it seems the cars sell themselves and where Sales Reps are doing you a favor by giving you their time... Anyhow, Sean quicky met all of my needs by working with his manager to accommodate my financial needs to lease the vehicle and quickly process the paperwork to get me the vehicle. It was one of the few times where I was not burnt out trying to get a new car at a dealer. Thanks again to Sean for great service. I would recommend Sean and Mountain View BMW to my friends and family anytime!
Steve Anderson
May 20, 2022
5
I recently purchased a Honda CRV-EX and from start to finish it was a smooth transaction. The sales advisor Eric Peng and finance manager PJ Roshan were extremely courteous, knowledgeable and patient. Absolutely no pressure. Love the idea that Eric still takes the time to be in contact with me for any concerns and/or issues I may have, and I always get a quick response. Thank you Eric and PJ! I highly recommend BMW of Mountain View.
Margie Zaijackson
May 20, 2022
5
Kevin Butler was a pleasure to work with while buying a used car with my son. I have another son who will be driving in the next year or so and I will absolutely return to this dealership when we need to purchase a vehicle. After shopping these last couple of months for the right car for my son, I can attest that the service we received from BMW of Mountain View was far superior.
Kristin and Charlie Gordon
May 20, 2022
5
Great service and hassle free!
Robin Hanahan
May 19, 2022
5
great effecient fast daniel martinez and weekend crew! Thank you
Maria Pia Silverio
May 19, 2022
4
The cashier wasted at least ½ hour of my time by not pulling my car. I had my id out for her but she chose a different car that had $2600 worth of work when I told her my car was 1 mo old and was there for the sunroof. Instead of checking the piece of paper in front of her she decided to call my service person who wasn’t even in the building. It wasn’t until I asked to talk to the manager that we figured it out and I finally got out of there. It shouldn’t take over an hour to return a loaner and get my car back. It now rattling in the sunroof area, but I don’t know I have the time for them to check it.
Jeni Pickard
May 19, 2022
5
Always a positive experience.
Ellen Dolich
May 19, 2022
5
Service advisor Wayne Chan ALWAYS makes sure we have an outstanding experience at BMW of Mountain View! He is knowledgeable, friendly, accessible, and cares about our car and doing a great job for us. Most of all, he is respectful of our time (calls back promptly, makes sure we have a way to get to and from, and is proactive in communicating issues). We haven’t used other service advisors there, but because of Wayne, we’ve been loyal customers and will continue to be!
Curnan Jainerous
May 19, 2022
1
Placed an order on April 21, 2022 for X3M Competition with allocation, Client agent told me the allocation is ready to be modified with my customize options, then on May 18 on TrackMyBMW the car went to production with dealers options/colors, called the ordering manager and he told me the system was down and the car went to production in the second day. What a coincidence!Then told me wait for another allocation... If you don't want to sell a customize order car, just tell me and why are you wasting me for a month? WILL Definitely report everything to BMW NA. STOP cheating your customers! I'm buying an 90k car and I should not be treat like this. Think before you buying an M car from them since they probably will cheat you like this way.
Yizhuo Wu
May 18, 2022
5
Kevin Butler was a pleasure to work with. I have another son who will be driving in the next year or so and I will absolutely return to BMW of Mountain View when we need to purchase a vehicle. After shopping these last couple of months for the right car for my eldest son, I can attest that the service we received from this dealership was far superior.
Kristin Gordon
May 18, 2022
4
I need to take one star off because it took a day longer than promised to complete. My advisor Kyle was very good. I recommend him.
James R
May 18, 2022
5
Went to check out the X3 a couple weeks ago as a possible trade for my car. Leonardo is the one who assisted me and was great. Gave me a fair trade value for my car, and was patient while I checked out what they had while answering all questions and taking us for a test drive. I ended up deciding to keep my car, but only because I had a hard time letting go of it. Great cars and more importantly great service here. Thanks Leo!
Talha Rafeeqi
May 17, 2022
2
This info/My experience is relevant to people who are willing to trade in for a new or used car. Make sure you don't fall for this trap. Typically a sales man tries to understand at what price you want to sell your trade in car. You mention a number and then he would say he wants to buy your car for himself or for his/her spouse/relative and requests not to inform his boss/manager that he's making a personal offer. He pretends to call his spouse and he would say his spouse finds my offer price is expensive and starts negotiating and you would go down and offer $1K or $2K less as you may know that showroom manager offer price would always be lesser than the market/craiglist/KBB price. By then I had expressed salesman that I want to sell my trade in car the same day (so I could use it towards new car) due to lack of time & pain it takes to sell privately. Negotiation continues and the salesman by NOW knows your * lowest* offer price and Salesman spouse changed mind NOT to buy! Now this sales man goes back to the manager and hints my lowest price and guess what the manager offers me my lowest number or around the same. Though I had option to walk away from the deal, I ended up closing it as I didn't have time and patience to look around for new deals with 2 yound kids. Life was already busy! Bear my experience in mind and play well in their negotiation tricks.
Ravikumar HK
May 17, 2022
4
I brought my car in for scheduled maintenance, everything is great except there's dirty hand print on the interior door handle also dirty shoe print on the door sill. I know that hand gets dirty working on a car, but I think mechanic should at least wipe clean the dirty areas after the job is done, isn't it?
James Lee
May 17, 2022
1
Terrible customer service and terrible car service. I took my BMW to get serviced here and when I received it back, my key holder compartment door was broken. Unbelievable that a worker broke a piece of my car and had the audacity to try to hide it and get away with it. I have connected my service advisor about this matter. Then when I was picking up my car, the worker who drove my car up to me parked in the parking spot in the parking lot instead of driving it up to the designated pick up spot where I was standing. The worker also left my key in the car instead of handing it directly to me and did not ask if my car was mine until I walked up to my car. It feels like everyone working here either looks down on me because I look too young or because I am a girl. It feels like I am belittled when I am talked to here. I was interested in trading in my car, but when I went upstairs nobody would come help me and they just looked at me and looked away. I left and I will be putting my services elsewhere. Definitely do not recommend mountain view BMW.
ashley ruiz
May 16, 2022
5
very friendly staff straight forward handling
Thorsten Schilling
May 16, 2022
5
Kyle at BMW Mountain View was great. He was helpful and made sure my car was handled with care. Looking forward to building a relationship with him and the BMW Mountain View family!
Sarah Lawrence
May 16, 2022
5
Andy Simental was my service advisor at bMW of mountain View ro#642593. He did his best to resolve my problem in timely manner
Gregory Dolganov
May 16, 2022
5
We choice BMW of Mountain View (not Fremont) for air bag recall & oil change for our 2001 X5, we are 100% completely satisfied with the service that our service advisor Branden & his team provided.
Patty Wu
May 15, 2022
5
Daniel is an excellent customer service specialist.
KAlmudai
May 15, 2022
5
Great service from my service advisor, Kyle.
Superdad Lieu
May 14, 2022
5
BMW of Mountain View provided us with a phenomenal experience. The service was outstanding. This was worth the 2 hour and 30 minute drive. Thank you to Adam, Sam and our Finance person (I forgot his name). Adam for booking our appointment and emailing my husband and I the Carfax. Sam our sales representative was very professional and patient. Once we made our decision, Sam and the Finance got the paper started as soon as possible to help us get on the road as time was coming to 5pm - Traffic time. Our Finance person was awesome and really great at what he does. We couldn’t be more happier that he was able to give us a better deal than what was initially provided to us. Everyone was professional and had great personality. We will definitely buy again from BMW of Mountain View.
Ada Vang
May 14, 2022
5
Amazing service and quick turn around. Was a very smooth buying process
Tushar Hedaoo
May 14, 2022
5
It is nice place for exploring new BMW cars. Friendly and professional staff. Especially Hong, Wayne is really helpful. He quickly responds to emails and calls. I had a minor issue with my car he resolved the problem in a very short time. I would recommend contact Wayne for any assistance.
Thiru Avullala
May 13, 2022
5
Bought a pre-owned vehicle from them. Best experience: quick and easy. Took my car as a trade in and gave me a new one in less then 3 hours. I’m impressed! Special thanks to Sean and Steve!
Ivan Kharlashkin
May 13, 2022
5
Bought a pre-owned vehicle from them. Best experience: quick and easy. Took my car as a trade in and gave me a new one in less then 3 hours. I’m impressed! Special thanks to Sean and Steve!
Ivan Kharlashkin
May 13, 2022
5
The sales agent was very helpful. She assisted us very well with the purchasing process of the 2022 X5 XDrive
Christopher Kocot
May 13, 2022
5
I walked in at 7:30am to pick up some parts I had ordered. I missed my appointment at another dealership to get some recalls on my 2009 135i I asked the cashier if I could book with them to get them done spoke to a advisor named Kyle and he told me he would be able to get them done that same day. Then calls me a Lyft to drop me off at work and even called a Lyft to pick me up from my work to take me back to the dealership. I am very pleased with how convenient and quickly everything was done.
Juan Napoles
May 12, 2022
5
edit 4/22022: I totally rescind my current review! After some back and forth, Otar arranged for service as promised and BMW ordered a brand new key for the Infiniti I purchased from them. On top of it all, my check engine light came on just before dropping it off and because of the used car warranty they agreed to fix it and give me a loaner car. that loaner car I've had for the last 2 weeks as the part was on order and they allowed me to have the loaner car for that time. Kyle, in service has been wonderful and communicative throughout. I highly recommend buying a car from BMW mountain view! I recently purchased a used vehicle from a salesman named Otar The sales process was a little long but very professional and they detailed the car before I left and filled up the gas. however, a couple promises were made to one get a replacement. second key for the vehicle and two make some minor cosmetic repairs to the cars tires. neither of those things have been done and it's been over a month. so buyer beware to negotiate and get in writing promises made at the dealership as this dealership doesn't seem to follow through
Brad C
May 12, 2022
5
BMW of Mountain View has a wonderful customer service team! They are helpful and courteous. Always 5 star service. Mark Sleiman is the best!
Racheal
May 11, 2022
5
My car has been serviced at BMW Mountain View since new; I have never experienced any problems. This last time my service manager Wayne Huang was really helpful. The check engine light indicated a problem with a cylinder. He did the research and was able to discover that the repair would be covered under the warranty. Thanks to his diligence the repair was completed with no cost to me.
Maggie Harris
May 10, 2022
5
Michael Xie is very patient and professional. We got a great deal from him and are very satisfied.
Lingtian Cheng
May 10, 2022
2
I have serviced my car here from last three years. First two times, everything went great. However I would like to highlight two major issues from a service I did few weeks ago a) car was delivered late than when it was promised. I had to call the service dept for the status(who gave nothing but standard response that the service advisor isnt available) b) the vehicle info tells service is due. Either it was not reset after the service or no service was done at all. The car wash was also bad(the front grill was dirty) They havent even updated the service mileage(if they actually performed the service) into BMW. The online dashboard asks me to contact them for updating it. Wow, BMW, the ultimate driving machine company provides such lousy service to its customers.
Subash Patel
May 9, 2022
5
I bring my BMW to Mountain View, CA dearer because I’m so impressed with the technician Wayne Hong. Wonderful service in the past. He is not only very knowledgeable and experienced, he is so patient and polite to his customer. The most important is that he will think from his customer side which is very heart warming. I will definitely bring my car back to his service because he is so trust worth it and respectful. I hope all BMW have service staff like him. Thank you again, Wayne Mrs Wang
Kai Yin Wang
May 9, 2022
5
Very professional and courteous crew. Best service experience thus far.
Shaquille Imtiaz
May 9, 2022
4
Went for a scheduled maintenance. People in bmw were really polite and service was quick and easy.
Shaurya Chopra
May 8, 2022
4
Good service.
Sarthak Dubey
May 8, 2022
5
One of the finest bmw showrooms. Kristi role modeled customer orientation and helped us a lot during the entire process ( right from buying till the delivery of the vehicle.) She proactively followed and also guided on how best performance can be achieved by driving with the right measures. Love the machine and very with the power bmw brings on the table.
Alok Pandey
May 8, 2022
5
I recently took my car for the first time for service and I had good experience overall. I worked with Devine who was very friendly and was great to work with. It was easy to get an appointment even on weekends and the work needed was completed on time. They also provided lyft ride for drop and pick up whch was very convenient.
Rishi Juvekar
May 7, 2022
5
I arrived there early. they already studies working. the service was quick and the quality was excellent.
Longcheng
May 7, 2022
5
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JOeY
May 6, 2022
5
great service. friendly staff
Xinye Zhang
May 5, 2022
5
I had a very good experience buying my first car here. The Sales Associate Sam Ghafouri was really prompt and eased the purchase of the car. Clarified all my questions on the Car and also helped getting the car of my choice and color in the earliest time possible. It was one of the best experience i have had at a dealership and i would definitely recommend people to consider BMW Mountain View.!
Pradeep Kumar Upadhya
May 5, 2022
5
Es excelente lugar y muy profesionales.
Fr Adrián
May 5, 2022
5
Another great service visit. Thanks very much to Wayne and the service team!
Daniel
May 5, 2022
5
The people were polite and the result was good. Only problem (not the outfit's fault) was the shuttle. Lyft was terrible.
Ac Matin
May 5, 2022
5
Adam Xavier was Amazing, Patient and Kind.... 10/10 he took the time to explain everything, Tamim Aziz was also fabulous!!! really took his time to explain all of our options. This is my 7th BMW there's a good reason I keep coming back thank you for making the experience one of a kind!!!!
Sogol Askarian
May 5, 2022
5
I just got my second vehicle from here and both times have been an amazing experience. They are super professional and courteous. Always meeting your highest standards. Love this dealership
Brandon Ellefson
May 4, 2022
2
Got a salesman who really didn't know much about the car we were interested in. Kept saying that "specialist" would know the answer. But never went to get us any answers.
Andy Woo
May 4, 2022
5
Appreciate Daniel's repair service. Thank you Nicole
Nicole Wen Chi Lee
May 4, 2022
5
Convenient location, friendly staffs, easy appointment, good quality.
Jason
May 4, 2022
5
Had tire trouble early morning on my way to work. Dropped in at BMW Mountainview and the service team went above and beyond to get everything squared off for me so I could be on my way as soon as possible.
Benjamin Tien
May 4, 2022
5
I had inquired test driving and price through company portal, and this dealer and dealer shop matched the price. I could save some money and use it for purchasing maintenance package. From test driving to purchasing, it had taken few days and, quite pleasant experience. The dealer has addressed all the questions and requests in the right place. Since it is the first BMW, I am going to visit the store and the dealer again to walk through detail of the car.
김재석
May 3, 2022
5
BMW of Mountain View have a Great customer service.
Nargis Zafar
May 3, 2022
4
The entire experience was as they described. Ken was professional. The estimate they provided is what they offered after the in-person inspection. I was satisfied.
Mike Gorgolinski
May 3, 2022
1
Sales staff, extremely rude. No knowledge of even base price.
Bhrugu Thakkar
May 3, 2022
5
The service process was quick and easy.
Susan Weiss
May 2, 2022
5
Once again BMW of Mountain View did not disappoint my experience. Branden is trustworthy since he listens to your problem and makes sure that the problem is handled well. You guys rock!
Maria Tan
May 2, 2022
5
I purchased my car here and been doing all the maintenance at this place so far. Although a bit far from my home, the service quality tells it's worth the driving. Wayne Chan helped me with all my maintenance and service requirement and he always deliver them as fast as promised. Highly recommend this place!
Li Yan (Chris)
May 2, 2022
5
The team at BMW of Mountain View were very polite and courteous, especially, Mr. Sia Serafat who sold me my car. There was no hassle with the sale whatsoever, and a promise fix was made good just like they said. I would purchase my next car here when the time comes.
robkid driscollx
May 1, 2022
5
Very friendly and professional staff!
Karen Sun
May 1, 2022
5
Andy , service advisor was very helpful!
Alex Nguyen
May 1, 2022
5
Returning a leased car at BMW (these days) is made simple and quick (thanks to Joe the lease manager)
Udi Chatow
Apr 30, 2022
5
The entire experience with BMW of Mountain View was easy and enjoyable. From the first call to book an appointment, to driving off the lot with my new vehicle, the team was professional and client focused. They made every effort to assure my needs were understood, my questions were answered and my objectives were met throughout the process. A bit shout out to Kevin Butler - many thanks for your time and attention. It was a pleasure working with you and I'm thrilled with my new X1!
Lois Wellwood
Apr 30, 2022
5
The location and people are very nice, they have catering and a nice mini-bar with unlimited snacks and drinks! Would return!
Donald Hinton
Apr 30, 2022
5
Easy and painless. Professional and friendly staff
Erik Scramaglia
Apr 30, 2022
5
Very good customer service. Thank you Wayne for that!
Zakaria Abuzeid
Apr 29, 2022
4
Is almost always crowded. Too chaotic.
Ritesh Tiwari
Apr 29, 2022
4
BMW of mountain view made the whole process of buying car so easy and hassle free. My agent was sweet enough to answer all my questions and was not pushy at all with regards to purchase of the car. I would definitely recommend BMW of Mountain View to anyone who is looking forward to buy a BMW or even any other car from them.
siddharth yadav
Apr 29, 2022
5
Even though my English is not so good and communication was difficult, Bakr and Otar explained everything to me in detail and I was able to make a satisfactory purchase. When it came to payment, I did not know how to do a bank check, so Otar came with me to the bank and was very helpful. Thank you. Of course my car (BMW X3) is perfect!
Tomo Suenaga (Tomo)
Apr 28, 2022
5
Had a great experience. Everything was smooth and I am very happy with my purchase.
Brian Hollis
Apr 28, 2022
5
Thank you very much BMW mountain view I very appreciate your help and attention for us !!!
Mayra Guerrero Madrigal
Apr 28, 2022
5
From start to finish you're treatment is of the highest calibre as is the service and attention to your vehicle.
Gustavo Queponds
Apr 28, 2022
5
We arrived at BMW of Mountain View on a quiet Sunday morning. There was one specific car that we wanted to check out in the used car section. It was pretty quiet and there were no sales people out and about on the lot (which was kind of nice). When we were ready to test drive the car, we walked upstairs to the Sales Dept. There were about 2 customers ahead of us waiting. The wait time wasn't too horrible, roughly 15ish min, although it could've been faster with the sales people to customer ratio. We were assisted by Sam. He was great! Super professional, friendly, and patient. Could not have asked for a better person to help us with purchasing a car.
Lisa Lai
Apr 27, 2022
5
Outstanding sales (Michael) and service (Devin). Very professional, prompt, and great communication. I would highly recommend this BMW dealer. Thank you guys!
Julie Gustin
Apr 27, 2022
5
Leonardo Lunardi helped me out with the purchase of my 2022 BMW 430. He was patient, friendly and has strong communication skills. If your buying a car at this location he’s your guy.
George Gonzalez
Apr 27, 2022
1
They literally deserve negative stars. All I can say as a minority is this dealership is racist. I went in for a business loan none of my documentation was good enough even though it was every document they asked for business license, Secretary of State letter, operating agreement docs for my LLC. Literally a white man came in an 1 hour into my ordeal bought his car in three hours under his business and I was still there for another 3 hours. All of my documents I was told needed to be cleared by the CFO yet a white buyer had no difficulties. I never even was submitted to any banks just lead on and had my credit run to do a cash transaction because they refused to submit me! Highly thinking about legal action against this dealer!
Shawn
Apr 26, 2022
5
I appreciate Branden helped to set up a loaner vehicle . Outstanding services.
Lih Chin Lii
Apr 26, 2022
5
Quick and clean! No complaints!
akash c
Apr 25, 2022
5
Wayne Hong is the service adviser I work with for the issues related with my BMW 330i. Wang is professional, listens carefully and has the expertise to understand and reproduce the issue. He follows up promptly about timelines with the car. The overall process was smooth and to my satisfaction. I highly recommend Wayne. One year down, completed my first service. Wayne Hong as usual was above and beyond wrt service provided. He goes the extra mile to ensure you are satisfied with ur vehicle. This is my third year of servicing with Mountain View BMW. Wayne Hong took care of the service and any additional issues with the car. As always the service was planned well and even with the shortage of loaners he made sure I get one. I am satisfied with the service.
Zoheb Mujahid
Apr 25, 2022
5
WAYNE CHAN IS THE BEST REP HERE! He is great! He talks to my mom in Chinese. He knows me and my husband well. Wayne is fast! He also makes sure to ask you if there is anything else we need and he will double check all your specs too! We come to this dealer for servicing because of him. He always makes sure he runs our car through the wash, too. He orders a Lyft for you to take home and to pick you up on the way back so you can get your car. This place was renovated within the last few years and it looks way better now! Very modern and sleek! They used to have an automated espresso machine but I think that went away because of the pandemic. But they always offer water!
Vivian Chen
Apr 25, 2022
5
Daly Khay and Adam Xavier are very prefessional and helped me throughout the whole process. Excellent service and professional team!
Shane R. Zhao
Apr 25, 2022
5
It was very great experience. Right to the point.
Nikolai Potapov
Apr 25, 2022
5
The experience recently at BMW Mountain View was excellent. My special thanks go to Leonardo from the Sales Team It was indeed again a pleasure to work with him Michael
Michael Seitz
Apr 25, 2022
5
Awesome experience, collection and service. It's an amazing one stop solution for all things BMW
Malepati Bala Siva Sai Akhil
Apr 24, 2022
5
Very awesome dealership! Highly recommended because they have a great selection of new and certified pre-owned vehicles. I will keep coming back. Their staff is very friendly and highly knowledgeable. Racheal kept in touch with me in my search for over three weeks for my perfect 3 series. Perfect 10!
JT Masian
Apr 24, 2022
5
Joe and Michael are very nice! They care very much about customers’ feelings and can provide reliable service and help to the guests. When I encounter problems, they can patiently answer and provide a better solution. I really thank them very much.
Vivienne Sun
Apr 23, 2022
1
Just a 1 star for overcharging on repairs. I don't expect anything else from this place, but that's what it gets. At least it was useful for bringing their inspection to other repair places. They were accurate about what was wrong. PS if they try to sell you a $700 charger, go ahead and buy one from your local auto shop for $200. I did and actually it's better quality.
L S
Apr 23, 2022
5
Great experience and service! Thanks BMW of Mountain View, CA
Vinayak Goel
Apr 23, 2022
5
BMW of Mountain View and the people who work there make the car buying experience a true pleasure. I cannot say enough good things about them. Buying a car, especially in this market, can be a dreadful experience, but BMW of Mountain View was the exact opposite. They treated me like I was more than just a dollar sign. They authentically made me feel important to them and that my needs were paramount. They sincerely appreciated my purchase from them and I appreciated how different they were from most other dealerships. It all starts at the top with GM P.J. Roshan and the fantastic culture he has created, as delivered by his top notch staff. My salesperson "G", as he is referred to, was a pleasure to work with and made everything easy and seamless. I cannot thank him enough for all of his hard work and making the purchase possible. When buying a vehicle, going through the finance department can be a real chore where you are a captive audience, for another sales presentation on aftermarket offers. But here, Hadi was fantastic.....no pressure, just a wonderful guy anyone would be lucky to call a friend, who shared with care, rather than tried to "sell" us. Sales Managers, Don and Steven, were also class acts that made everything professional, yet personable. This place is top notch all the way around. If you are in the market for a BMW, do yourself a favor and reach out to BMW of Mountain View. The people above earned my business and I have no doubt they will do the same for you. ------------------------- BMW of Mountain View does it again! I wanted to leave a second review based on an interaction I just had with one of their Finance Managers, John McCarthy. I already was a huge fan of this dealership and the incredible people they employ across the board, as led by GM P.J. Roshan, but I had never dealt with John before. I found him to be transparent, professional and a nice guy to boot! This dealership is so consistent in providing excellent service that is worlds apart from other dealers. Great job!
David Kay
Apr 22, 2022
5
Excellent service overall. Devin, my service advisor, kept me informed every step of the way and was very attentive to detail. Retrieving the car after service was quick and efficient, the car was washed, clean and the worked performed on time. Have had BMW’s for years and this is in the the top 3% of the service centers I have used.
Fernando Boada
Apr 21, 2022
5
Easy to get an appointment when I wanted, easy check in and they provided a courtesy ride to get home, car was ready on time, they picked me up again to get the car, final bill was below the estimate. A very good overall service experience.
Bill Mitchell
Apr 21, 2022
5
Excellent customer service and was very efficient.
Pamela Reed
Apr 21, 2022
5
Superb service person, I spoke to devin, he suggested right options and gave good discounts. As far as service goes it has been great!
Utsav Kopargaonkar
Apr 20, 2022
5
Kyle is knowledgeable and hand the service like a professional. I really appreciate his work.
Alice Ho
Apr 20, 2022
5
My BMW was Purchased at Mountainview and just got engine oil and inspection services here again. All was smooth and the service advisor, Wayne Hong was very friendly and professional.
Yang Eun
Apr 20, 2022
5
My review is based strictly on the Service Department. Mark Sleiman has been my only customer service person for years. I only go to him because he has set the gold standard for customer service. He never disappoints me.
Mark Iwamoto
Apr 20, 2022
5
Devin was amazing and provided the best customer service. He was friendly and very helpful. My Fiancé took my car for service and it was the first time for my car and him. He made the process smooth and easy for him. I will use him as my service advisor next time. Thank you Devin.
Rachelle Edwards
Apr 18, 2022
2
Unfortunately my advisor wasn't available to meet me when I checked in my car so someone else helped me, also he called me in the afternoon and he mentioned my car is ready but I wasn't able to pick it up that day so I picked up my car the day after but when I checked in with cashier my car was not ready and they just did really fast car wash which the car was still dirty and wet overall I wasn't happy with my experience.
Pardis Shahsamandi
Apr 18, 2022
5
Adam was great to work with! I came in not expecting to buy that day, but he made it all so easy. Would recommend anyone work with him!
Michele Doushgounian
Apr 18, 2022
5
Great service, and got my car cleaned after service. Recommended.
Haibin Zhang
Apr 18, 2022
5
The process was very seamless and streamlined. Highly recommend it.
Alireza Hirsa
Apr 18, 2022
5
We visited two BMW dealers on the same day recently. Although we did not have an appointment at BMW of Mountain View, Steven Lee ensured we got the help we needed. We were able to drive home with our BMW that same day.
Alex Casillas
Apr 16, 2022
5
Great and smooth buying process. Mr. Bahman Farzan is very easy to work with. Thanks
Kce America Inc
Apr 15, 2022
3
I purchased a used car from BMW of Mountain View and had a decent experience. However, I was little disappointed to know that they did not accept personal checks for payments without credit history. The day I purchased the car was Saturday and all banks are closed by 12 PM on Saturday. So, I was not in position to get a cashiers check. Since they did not accept a personal check, I had to pay using my three credit cards. Otherwise, my overall experience was good.
Gaurav Dave
Apr 14, 2022
5
We visited two BMW dealers on the same day recently and were impressed with the service from BMW of Mountain View. We didn't have an appointment and the car we were interested in was not ready to test drive. However, Steven Lee made it happen. We recently lost out on a BMW at another dealership and we knew we would have to act quickly if we wanted this one. Steven was great and assisted us through the process and we drove home with the car that same day.
Alex Casillas
Apr 14, 2022
5
This is our second purchase through Mountain View BMW and Bahman helped us through every step, both times. I highly recommend him and his colleagues.
Hedieh Yaghmai Steele
Apr 14, 2022
5
I got my BMW and I am pleased with it. The car-buying process is smooth. The sales guys are helpful and didn't overcharge me.
Tursun Ablekim
Apr 13, 2022
5
Prior to our move from overseas, Sean Fakhraie had been patient with my multiple inquiries. On the day we landed, both Sean and Sam Ghafouri assisted us in person. We ended up buying our cars from BMW Mountain View. Fantastic experience; thanks!
Benny Koh
Apr 13, 2022
2
The battery in my 2019 X2 failed. The car is still under warranty and it was towed to the dealership. I asked about getting a loaner car to cover me while my car was being And repaired. I was told that loaner cars need to be scheduled in advance. How do I schedule a warranty failure in advance? I explained this - still no offer of a loaner or rental car. You would think with the warranty and extended warranty I purchased that I would’ve been high on the list to be accommodated in the situation. I was not. I had to plead my case to the service advisor who helped me out in the end. BMW Mountain View has a serious gap in their warranty protection plan and customer satisfaction program for not thinking of this ahead of time in my opinion.
Paul Charell
Apr 11, 2022
5
Devin was so good. Thank you!
Shingo Yamaguchi
Apr 7, 2022
5
Very happy with BMW mtv service! Experienced different BMW dealer before. MTV is the best. Reservation and loaned car is easy to get. Service advisor Marc Nappi is very helpful and awesome ! Will stick to BMW mtv in future for annual service
Ella Ju
Apr 7, 2022
5
I had a very good experience doing service of my BMW 2018 X5. Mark Nappi in BMW dealership in Mountain View, CA provided an excellent service.
Jalil Kamali
Apr 7, 2022
5
The BMW X3 is my dream car, I buyed it at Mar. 31, and drive it for days and it amazing, good for controlling, comfortable for sitting in it... The dream comes true!
Lin Sun
Apr 6, 2022
4
Very nice dealers, everything done very efficiently and correct. The service of the car did not take long, I was given a free Uber back to my home. Overall very good experience, will come again soon !
Kereshmeh Dastgheibi Shirazi
Apr 6, 2022
5
The best experience we had for buying a car. At BMW of Mountain View, they treat you like professionals. We worked with Siavash (Sia Serafat) to buy our 430i Convertible, and he was amazing. He was patient to answer all our questions and help us understand our different options and how we can make the best deal. He did regular follow ups with me to make sure I am not left with the car unsatisfied or not understanding all my car's features. Siavash showed us how a great sales associate should be. I highly recommend BMW of Mountain View and specially working with Siavash as your sales associate if you are looking to buy a BMW. Finance and management were very friendly and professional too.
Mohammadreza Abtahi
Apr 5, 2022
5
BMW Mountain View always provides the best customer service
Miguel Payne
Apr 4, 2022
5
Beyond customer services Thanks for all your help Kevien
Izzat Habbal
Apr 3, 2022
5
Explain the problem, process involved , estimate price. Prompt and Honest delivery.
Rosario Zarrabian
Mar 31, 2022
5
Great experience with Mark S in service department. Great guy , good attitude and very professional. Thank you Mark
NAJIB MIRZAI
Mar 30, 2022
5
I purchased my 2021 330i last year and the sales dept understood my requirements and helped me making the process smoother. Sales dept was very professional and explained all the breakdown of charges. Explained all the perks of having a service maintenance package, which was actually helpful during my first service. I had to get my vehicle serviced as I drive a lot, which is 10K miles. Service team was great inspecting my vehicle as I stop by and service executive explained me what all will be covered and taking care of in the service. I had an additional request and he accepted to do so as an complimentary of gratitude. Overall its been amazing experience. Loc: BMW Mountain view, CA. Thank you once again! :)
Krishna Sai Kumar Amara
Mar 30, 2022
5
I did have a concern in that I waited approx 15 minute to get my car after getting my receipt. After a couple of of trips back to the cashier, they informed the wait was due to a backup getting the car washed. Wonderful gesture but need to let the customer know so they are aware. Other than this minor issue, everything was great.
Kenneth Kranefuss
Mar 26, 2022
5
Was able to work through the deal for my X7 over email and text and was able to come to the dealership, sign my documents and go with relative ease.
Beau
Mar 23, 2022
5
Excellent service - a friendly email reminder before my service appointment; a loaner car is ready for drive while my car was in service; a video message sent to me to show the service work and status in process; a phone call letting me know the service was done and my car was ready to pick up; when I was doing the final paper work with the cashier, my car was coming in front of door, cleaned and washed. What could you expect more and better :?) 👍My consultant Wayne Hong is very nice and knowledgeable to communicate with me and answer my questions. 😊 I highly recommended BMW of Mountain View👍
John Zheng
Mar 18, 2022
5
Great service, very efficient and helpful attendants.
Kendra Mayfield
Mar 18, 2022
5
Best car buying experience ever! The salesman was the perfect combination of being really nice and low pressure and knowledgeable and the car is a dream to drive. Having a "genius" available to review and teach how to get the best enjoyment from the car is a fabulous BMW benefit!
Donna Lou
Mar 17, 2022
5
Great service Friendly dealers I got my car within 2 hours of signing the deal
Yojana Patil
Mar 16, 2022
5
The customer service was great and I really appreciate Leo for the great service
Vikas Kaushal
Mar 16, 2022
5
Service Department is very helpful. Will come back for all my service appointments
Pete Ngai
Mar 16, 2022
5
Excellent experience! Thank you to Marc, he always go beyond! Raul Batres
Lupe Brown
Mar 16, 2022
5
Thanks for Wayne Chan, who provided me very good car maintenance service recently and also pointed out some issues which need to be fixed later. I highly recommend Wayne's service.
GX Li
Mar 16, 2022
5
Great service! I had some issue for my tire and received quick help at the same day.
Shuai Xu
Mar 15, 2022
5
Professional advisor and understanding the car problem perfectly.
Younan Musabadi
Mar 13, 2022
5
We purchased a new BMW X5 from BMW Mountain View. It was a pleasant and quick experience. The only issues we ran into were because of our bank which had a daily transaction limit and we had to go back the next day with a cashier's check. As promised by the dealership, we were in and out the second day and it was hassle free.
Deepthi Ranganath
Mar 13, 2022
5
I had the best experience buying this car everything went so quick and smooth and everyone provided me an excellent customer service
Behzad Falsafi
Mar 12, 2022
5
I have just bought a Tundra in here. Staffs are so friendly. They gave me more option to get the low rate.. so appreciated for their help. I will come back if I need to buy more.. thanks
Cào Cào Xanh
Mar 11, 2022
5
This was a great buying experience. Adam was very helpful and didn't pressure me at all to purchase the car. I checked out multiple cars and decided to go with Mountain View because of value and the certified pre-owned warranty and the offer on my trade-in. Thanks again for a smooth transaction!
James Huntoon
Mar 11, 2022
5
excellent service professional
Ravin Agah
Mar 10, 2022
5
Excellent service by Daniel Martinez! He was very attentive when I walked in and helped me get my car repaired fast.
Bassam Mehanni
Mar 10, 2022
5
Henry sold me my car. It was a 20 minute transaction that was the most pleasant car buying experience I have ever had. He was so reasonable and so kind. My car was not fully charged (i3) at the time of purchase, and insisted on selling me the car with a full charge. In order to do so, he actually DeLIVERED the car to me at work the following day. Can you believe that???
Bonnie Rosenberg
Mar 8, 2022
5
Just recently took my BMW 750 Series for some transmission work and they did excellent job, Mark help me a lot with his recommendation and I am back driving my car with no problems at all.
Roberto Carlos Paredes
Mar 5, 2022
1
Extremely dishonest. I was told that cars with accident cannot be sold by them as certified pre-owned. My lease return car was put as CPO within 3 days. Poor inspection of new cars. My new car had wheel scratched, probably while unloading. They didnt catch it and only fix I was offered was that they polished it.
Nachiket Kharalkar
Mar 3, 2022
5
I was pleasantly surprised how easy and efficient it was to buy my dream car. No haggling, no back and forth, just direct and quick processing of the paperwork needed to make the deal happen. I HIGHLY recommend BMW of Mt View and Steven in Sales was great...fun to work with and made it all happen with no drama. Thanks BMW of MV! I LOVE my new (to me) car!!!!!
Michele Fisher
Mar 2, 2022
5
The service was done in a timely fashion and scheduling it was online and convenient.
Rajiv Patel
Mar 2, 2022
5
Excellent service and efficient finish the service .
Ai Lee
Mar 1, 2022
5
Amazing Dealer, Great people, I have leased a lot of vehicles from different BMW dealers, but Mountain View BMW is totally different than what I have experienced before. Everybody are extremely friendly Specially my sales person Amir Siavash Serafat and the Financial department associate Shabir Quddus. As we walked in we had no appointment and it was a very busy day because of president day, Shabir and Amir Siavash took us in without waiting more than 2-3 minutes. Amir Siavash and Shabir worked on our deal very hard and we made the best deal that we could at that time. Amir Siavash called me 3 times last week for follow up on my experience with my new X3 and I felt absolutely valuable and special for Mountain View BMW because of his follow ups. I had never this experience before. Great job guys at Mountain View BMW. Thank you very much for everything.
Shervin Modiri
Feb 28, 2022
5
The team is very cheerful, friendly and professional. My contact was Daniel Martinez who did an excellent job listening to my concerns and keeping me informed. Service completed earlier than expected. I will be bringing my M3 back for regular service going forward.
Lily Ng
Feb 27, 2022
4
Mark was very good in his job. He was prompt, courteous in his dealing and got the things done as best of ability.
Amit Garg
Feb 27, 2022
5
They were very accommodating in setting up the appointment and allowing me to bring the car in the day before. When I mentioned that I was having trouble getting a ride to pick up the car they arrange for a lyft driver to pick me up and take me in.
Steven Shpall
Feb 26, 2022
5
Fantastic experience and would recommend this dealership.
Jonathan Otterstedt
Feb 26, 2022
5
BMW of Mountain View has always been my choice of dealerships. It's very close to my home and has met my needs.
Charles Carlson
Feb 26, 2022
5
My wife and I were shopping for a new car for her, and BMW of Mountain View had the best inventory. Our visit changed into looking for cars for both of us. Kevin Butler and Kim Quach patiently let us test drive several models on multiple days, then worked to get one in the right color for me and order one for my wife. Tip top!
David Priebe
Feb 25, 2022
5
Professional staff, easy to work with, and they did an excellent job
Rabih Sabbagh
Feb 23, 2022
5
Great service and efficient also able to book an appointment receiving a loaner car
Tiffany Jenab
Feb 22, 2022
5
Had a complete brake system replacement. Done right. Reasonably priced.
Hormoz Zarnani
Feb 22, 2022
5
Very nice works and shuttle service is great too Thanks
Xiaosong Zhu
Feb 21, 2022
5
For the second time in 6 weeks I had a pretty fun time at BMW of Mountain View. First time was to pick up my wife's car and the second time mine. Bahman Farzan is our connection to Mountain View and he has been a joy to work with. Hadi Davoodi helped us in finance on both occasions and he was also great to work with. Couldn't have been happier with the service and courtesy we received.
hormoz ziaebrahimi
Feb 20, 2022
5
Sean Fakhraie was really helpful. He made the the purchasing really easy, he helped look for all the features I required and make the best purchase.
Richa Singh
Feb 20, 2022
5
Beautiful facility and nice staff. We were in and out in a timely manner.
Kristi
Feb 16, 2022
5
I came in with very little knowledge about the brand but knowing what I was looking for. The staff was very helpful and guided me through the whole purchase experience. Would definitely recommend.
Erick V.
Feb 14, 2022
5
G & Michael in Sales were excellent - friendly, honest, and direct. I love my new X5 M50i. Would definitely recommend BMW of Mountain View!
Grady Kimes
Feb 13, 2022
5
Great service and help from Advisor Andy . Timely and high quality repairs
Vlada goltseker
Feb 12, 2022
5
My experience was smooth. I was able to turn in a lease and purchase a car in a single and swift transaction.
Susan Smith
Feb 11, 2022
5
Great service and wonderful facility! Mark was professional and courteous!! They even text me a video of my car in the service department while it was up In the air!!
Janet Osterlund
Feb 11, 2022
5
It's been a while since my last car purchase. I had my eye on a particular car and they helped me find a finance company with a low interest rate. Great overall experience.
Genaro Rodriguez Onofre
Feb 11, 2022
3
Would love to have a better experience with getting back a clean car or detailing done as part of the service
Vikram Suresh
Feb 10, 2022
5
Very prompt and courteous welcome on arrival - Service Rep Marc was very professional and knowledgeable about the service and quickly arranged for a rude home and continued to keep me informed about the progress of the service. A very good experience overall!
Ralph Qualls
Feb 9, 2022
5
Great experience getting the recall repairs done. Loaner vehicle facility is very helpful. Helpful staff.
Rajesh Koul
Feb 9, 2022
5
Good service in general. Will be there for the next service
Charli Chen
Feb 9, 2022
5
excellent service. Courtesy, intelligence.
John Ferejohn
Feb 7, 2022
5
Recently purchased 2022 BMW X7 SUV from Michael Xie at BMW of MTN View : he is very knowledgeable, professional and courteous. Would highly recommend you contact Mr. Xie if looking to purchase a new or used BMW.
Charles Fang MD
Feb 3, 2022
5
Excellent Service, plus a ride home after an early drop off what more can you ask? My consultant Kyle calls me promptly at 1:30 pm next day to inform me that my car is ready. My car was cleaned and washed😊 I highly recommended BMW of Mountain View👍
Chaz Choy
Feb 2, 2022
5
Fast and efficient services.
Tiffany Victor Castleberry
Feb 1, 2022
5
Really appreciated the smooth and speedy buying process!
Silvia Rendon
Feb 1, 2022
5
I took my 2020 M8 Competition Coupe in for an unexpected front tire replacement. I worked directly with Wayne Hong, and his customer service was exceptional! He went above and beyond in making sure that my vehicle was repaired, and he kept me fully informed throughout the entire process!
Vincent Walker
Jan 29, 2022
5
Great service and friendly staff. Facilities are clean. Mark was very helpful.
Michael Longaker
Jan 28, 2022
4
Sale service is good. But they did not ask me to pay by credit card.
Ying Li
Jan 26, 2022
5
Service Advisor Daniel Martinez did an excellent job; knowledgeable, punctual and cordial. Had my car serviced on time.
Louis Monti
Jan 26, 2022
5
All are courteous and helpful. Service is handled professionally and efficiently.
Kenneth Racine
Jan 26, 2022
5
Went to BMW for first service required, new vehicle, I had my car ready in a couple of hours with a complementary car wash, excellent service!
Sandra Patricia Ponce
Jan 25, 2022
5
I got my car serviced for a recall. Very professional service.
Raj Kumar
Jan 24, 2022
5
wow great service you can buy here with debit card
Daniel Jonina
Jan 22, 2022
5
Service department of BMW of Mountain View is simply superb. I bought my 5 Series from there and since then I have been taking my car there for service. Courteous, attentive and caring is how I would describe the team. Thank you BMW of Mountain View.
Ammar Khan
Jan 22, 2022
5
Fast turnaround, nice loaner. Had to wait a bit for advisor to take me
Ramin Naimi
Jan 21, 2022
5
Great experience. Called, made an appointment for next day, pre bought a car, car delivered following week.
Marius Bunea
Jan 20, 2022
1
Left my car for service and they stated it’ll be 2-3 hours. No call from Brandon (service associate) later that evening. I called but it went to voicemail. I didn’t get my car until next day evening. They kept my car over night without communicating with me and without giving me a loaner. They get stuff fixed and I love it, but taking care of customer and communicating, they lack on that big time.
Sahil Kumar
Jan 19, 2022
5
It was a very smooth and wonderful experience purchasing my car from Joe Wahler of BMW Mountain View, California.
Daniel Tam
Jan 19, 2022
5
Decided to order aftermarket M parts for my M4. Kyle Ossello at BMW of Mountain View did an outstanding job of getting me exactly what I wanted and kept me updated throughout the entire process. I would highly recommend this dealership and Kyle.
Andrew Munoz
Jan 19, 2022
5
Beyond my expectations! Really appreciated the video! But the advisor, Marc Nappi was expecially helpful and a pleasure to work with.
Rebecca VanNuys
Jan 18, 2022
5
Time and again this dealership has proven that they are the best in customer service when it comes to the new car purchase experience. My sales advisor Joe and GM - PJ Roshan are exceptional gentlemen who takes personal care by having a conversation to understand your wants from the BMW car. They are involved thru the process and very responsive. I have been this dealership’s customer for the last 12 years with my 4th leased car purchased in Jan 2022.
Ashish Suri
Jan 17, 2022
5
my service advisor, was awesome took care of me quickly with no problems
Jamie Pennington
Jan 17, 2022
5
Awesome, completed on time and pick up and check was quick. Wayne is the best.
Joseph Giulianelli
Jan 16, 2022
5
Great customer service! My service rep is Wayne Chan, would recommend him to anyone!
Hans Huang
Jan 14, 2022
1
Brought car in for routine service and a low tire. I was primarily concerned about the tire because it was nearly deflating each day and clearly had an issue. I was told it was a loose cap and the tire was deflated again the next morning. Took it to a local repair shop and in several minutes they found a large screw in the tire which unfortunately shows BMW, Mt. View didn't even examine the tire. They also filled all four tires to 45lbs which the local shop corrected. Also took 45 minutes of standing in the lobby waiting for someone to bring the car around after service. I will not be bringing our vehicles back there - ever.
Tracy Ross
Jan 14, 2022
5
This was our first time in the dealership and we arrived after visiting the BMW dealership in Sunnyvale. Upon arrival I felt a little like we were ignored. Everyone was busy so we wandered around looking at the cars in the showroom. We were finally assigned to Adam as the rep who would help us. We liked him immediately. He was very interested in what we wanted. We spent a good deal of time with him as we made the purchase. He was helpful and sensitive to our needs and desires. We bought the car we came to see and were extremely satisfied with the help we received from Adam and the rest of the team.
Shuang Yang
Jan 14, 2022
5
Very nice people and very good service , and very happy to have BMW X5.
Richard Li
Jan 14, 2022
5
Great customer service! My rep was Wayne Chan, would recommend him to anyone!
Hans Huang
Jan 14, 2022
5
I made a mistake regarding my service date and mistakenly brought my vehicle in for service on the wrong day. Wayne Hong called me to remind me that my service date was not for another day but was able to get my vehicle on the service calendar for that day. The service drive way was packed with cars when I dropped off my vehicle so I imagine it wasn't easy squeezing in my car for service. The overall customer service experience was excellent and Kudos to Wayne Hong for providing it!
William Hart
Jan 13, 2022
1
Find tire bulge during maint, change the tire and get keep pushing for alignment. Seems very intentional to break the alignment and try to get money from you.
D
Jan 13, 2022
5
I bought a car from here and had subsequent services here. I was pretty satisfied overall. Every time I went for service, I was able to get a loaner car which is really nice. And after every service, my car was washed. The only thing is that there was a little bit of sales of their service pressure each time, I did get some of the service there that paid out of my pocket. But other times, after I firmly stated I didn't want the service, they let me go fine.
S Feng
Jan 10, 2022
2
It is a beautiful new facility for service, and closer to my home, so I thought I would give it a try. I was taking my car in for an oil change and regular service. I specifically asked if my car would be washed and vacuumed and they assured me it would. I brought the car in at 7:30am and told them I could pick it up before 4pm or between 5:30-6:30 pm (their closing time). The car was ready after 4pm, so I showed up to get my car at 6pm. I had to wait almost 30 minutes. When I arrived, my service advisor had gone home and the receptionist was not friendly at all. By the time I got my car it was dark. It parked and left for me, but no one was there to greet me. I noticed that the car was dripping wet, as if they had just run it through the wash. I knew I would need to go home and dry the car myself. Then the next day, I saw that it was never cleaned inside as promised. So I texted my service adviser to inquire about this, and never received a text back all day (this was curious because the day before he was very responsive). So at the end of the day I decided to call BMW to share my complaint. The woman who answered the phone was friendly, but told me that there were no service advisers answering the phone and that the manager had gone home for the evening. I asked if my service advisor was working, because I assumed he wasn't since I never heard from him, which would be understandable. But she said he was working that day, which meant he got my complaint and never reached out. The person on the phone said she would leave him a message and the next day, I finally got a text from my service advisor, apologizing. But I doubt I will go back because of my service experience was so poor... my car was not cleaned, as is standard, I received my car dripping wet and had to dry it myself, I had to wait 30 minutes to get my car, and it was hard to get immediate follow up regarding my complaint. This was not the BMW experience I have had at other locations
Julie Grabscheid
Jan 10, 2022
5
Just had my 2020 X3M40i in for a routine oil and oil filter change. I pointed out to my service advisor that the cargo cover was demonstrating a slow retraction. The cargo cover was under warranty and replaced. I had access to Lyft and received transportation back to my home. I have purchased two BMWs from this location.
Anita Arguello
Jan 10, 2022
5
This is our sixth leased BMW from Joe Wahler at BMW of Mountain View. He has consistently done a terrific job helping us select the right car, and has been very, very responsive helping solve any problems that arose before, during, or after our purchase.
Stephen Bernard Libby
Jan 8, 2022
5
Sean in Sales made us feel comfortable from the first minute. He was on our side and was willing to go the extra mile for us. Chris in Finance got the deal through and was easy to work with. I highly recommend BMW of Mt. View
Kathleen Fay
Jan 7, 2022
4
Fast response when i purchased the car. But they didn't mention to me there's passenger restraint malfunction during pre-investigation. And just mention all is clean. After purchasing vehicle, i saw this critical error pop-up many times during driving. And get a replacement of this finally. Repair facilities is good.
HOJUNG YUN
Jan 6, 2022
5
Always excellent . My service representative, Wayne is always great communicating with me .
Rita Schumann
Jan 5, 2022
5
Last Friday I bring my car to service Mr Wayne Hong service very good he take care everything evenly recalled part he fixed right away I thank you Mr Hong he is good service I recommend him if anybody have problems go see him .
Henry Luu
Jan 3, 2022
1
I went in to replace my tires, after leaving my car there they couldn?t get me a loaner after how much they were charging. They have bad communication, no one at all answer the phone or even call back.
Maria Magana
Jan 1, 2022
5
As always Danielle Martinez did a fantastic job!!!
Samreen Salehi
Dec 29, 2021
5
Excellent customer service. This is the second time I bought a car from them and definitely wont be the last! Thumbs up to Sean for assisting us through the entire process👍
Troy
Dec 23, 2021
5
Best service ever Amos & G are great
Galit Alfi
Dec 18, 2021
1
The experience with the finance area was unpleasant, the person in charge of that area needs to be trained in customer service because his way of talking to us was very rude and unfriendly. Big or small customer is always a customer and deserves respect.
Giuliana Zanabria
Dec 11, 2021
5
Ever since we bought our X3 at BMW of Mountain View, we have had the best experience and treatment at this wonderful dealer ! From the moment you call to make an appointment , purchasing your vehicle and then taking it for maintenance , every step goes as smooth as your BMW. Everyone is very professional , makes you feel you are their priority and consistently delivers the best . Thank you Branden and everyone else at BMW Mountain View for always been there and address any questions or needs we might have at any time . We are so glad we chose to buy from this dealer and recommend it to everyone .
Angela Mejia Kavalov
Dec 9, 2021
5
I came in mid-day without an appointment and was summarily rejected by the greeter (clip board in hand) from obtaining service for my X1. I asked for a service advisor. I recognized Wayne Chan who arranged a full service, and a Lyft ride home. My was washed and ready next day about noon. The cashier had trouble finding a runner who could deliver my car to the waiting (white tent) area. It took 20 minutes for my car to arrive. Please take steps to improve the customer service process. I did get a phone call from a technician regarding a vibration caused by a bent wheel rim. The vibration is not an issue since we only drive the car occasionally at freeway speed. I sold my BMW X3 to your dealership recently. I bought a Tesla Model Y for primary use. It’s more fun to drive and doesn’t need gas or service.
Larry Harris
Dec 3, 2021
1
GM is hella rude. Please avoid this dealership. I’m happy with my new 7 series from SF.
John Pier
Nov 14, 2021
1
I had a terrible experience with servicing my BMW X5 at BMW of Mountain View on Oct 29, 2021. Customer Service was also bad at the time of picking up my car and the issues I had noted while dropping off the car in the morning were not properly addressed either. 1) The restraint system error was back on minutes after I drove the car from the dealership. That was the main reason I brought in the car for servicing. 2) I waited ONE hour (yes - one hour) to pick my car in the evening after completing the paperwork with the cashier. I had to remind someone again before I finally got the car. The wait time was horrendous. 3) The FOB batteries on the remote were not changed (even though I told the service technician in the morning and reminded him again when he called me at 3pm that the car was ready) 4) Car was not cleaned/washed when I picked it up All in all, it was a terrible experience at BMW . I'd like to escalate this to customer support at the dealership, as this has by far been the worst customer experience at BMW of Mountain View
Sri Vellimedu
Nov 6, 2021
5
Very good place to go.advisor Wayne Chan very good and nice person help to fix my car right on time and accurate.
Phuc Le
Oct 21, 2021
5
Very friendly and helpful service team.
Christopher Driggett
Oct 13, 2021
5
I needed an oil change on my X3. Andy, my advisor, was very helpful, friendly and did not try to upsell me on services that I did not need. I highly recommend using their service department and I highly recommend using Andy as your advisor.
Merry Janet
Oct 11, 2021
1
Good sales department but the service department is getting worse. I had a scheduled appointment that I set via their website. I got confirmation on both from the website and via email. On the day of my appointment, I contacted my SA, Daniel. He said it not on his calendar and he will be on vacation starting the next day. No offer to do research on why it’s not on his calendar nor apologize for any inconvenience. I forwarded the email to the service director but no reply.
John Quach
Sep 29, 2021
5
The service advisors at BMW are very smart and they really know how to diagnose the vehicle. I really like their location too since they have the showroom at the second floor and the service center on the first floor.
Matthew Kyle Chang
Sep 26, 2021
5
My experience with BMW of Mt. View has always been excellent. The service department is attentive and helpful. I want to give extra Kudos to Wayne Hong for researching how to remove sticky sap from the shiny black paneling by the driver's door. I pointed out the streak of sap and expressed my concern. When my car was ready after its service, he showed me the sap was gone. The department had a product that removed the sap without damage to the paint. Thank you! Thank you!
Karen S
Sep 11, 2021
5
Zari Shirmohamadali did a fantastic job at helping me get the right car for my needs. This, coupled with the inviting, light and modern atmosphere of the dealership made for a smooth shopping experience. Should I be in the market once again for a new car, I wouldn't think twice about giving Zari a call at BMW of Mountain View.
Loel de Leon
Sep 3, 2021
5
BMW Mountain View took excellent care of my car during last week’s service appointment. Not only did Service Specialist Mark Sleiman ensure that my BMW X6 was serviced quickly, he personally hand washed it to ensure on-time pick up. Appreciate the personalized touch and the BMW key fob swag. Another 5-star rating - well deserved!🤩
Natasha Humphries
Aug 30, 2021
5
We have been servicing all of our Beemers at M View and have been completely satisfied. Our advisor Wayne Chen has been the best resource ever . It has been a pleasure working with him.
Ziba Ji
Aug 7, 2021
5
Great service!!! Everything done in an efficient manner and with terrific customer service!
Carlos Bhorqz
Aug 3, 2021
5
I've purchased three Beamers at BMW of Mountain View over the past decade+ and always found the sales team fair and the service to be very good. Love the new remodel of the sales center! Twice now I've used the internet engagement model, and each time I found helpful sales people to take me through the process of purchase. My last purchase was only a 8 days ago and I worked with Jeremey Welsh who leads their internet sales. He was very responsive and knowledgeable, and I enjoyed working with him. Of course in these strange times, the chip shortage impacted how long it took for me to get a new car, but Jeremy worked with me to order exactly what I wanted and it arrived 3 weeks earlier than expected. Right now expect to pay full list, but I understand some dealers are going above given the shortage. I would recommend BMW of Mountain View for those in the market for a new/used Bimmer.
Andy Tsao
Aug 1, 2021
5
Great service! I do all my service for my X5 here and they always do a very professional job of knowing what the car needs and taking care of it!
Kristina Vetter
Jul 26, 2021
5
Friendly and efficient staff, took my car in for 2 recall items and it was done in little over a hour. That’s good service
Rob Misterdude
Jul 16, 2021
5
Daniel Martinez is the consummate BMW Service Manager. He’s professional but down to earth, he never promises what he can’t deliver and he always returns phone calls. Daniel is attentive to the smallest detail. I’m so fortunate to have him as my service guru. Karen Emerzian
Karen Emerzian
Jul 15, 2021
5
Friendly and efficient staff.
Gabriel Flores
Jul 12, 2021
5
Great Service, professional. Scheduled Oil change, they also offered to take care of recall. Definitely returning for my next service.
Mayra Hernandez
Jul 9, 2021
5
I loved working with Kevin Butler. He was pleasant, patient, thorough, extremely professional, tolerant of my husbands quirky questions and funny.Everythign was easy and convenient
Rita Agarwal
Jul 5, 2021
5
One of the tire pressure sensors was not working. I took the car to BMW of Mountain View after booking an appointment (with loaner) on line. Wayne was my advisor and he did a fantastic job of keeping me up to date on the status of the repairs. They also found a nail in one of the tires, which requested they replace, since we were going on a long trip the following day. I would highly recommend this place for service.
Jessdaniel
Jul 1, 2021
5
By far the best car buying experience I have had. I went in thinking I was going to just view a car and I ended up purchasing one because of the staff. The entire process was smooth and staff was nothing but friendly. BMW Mtn. View even beat my credit union's financing terms. I would definitely recommend this dealership.
E Martinez
Jun 25, 2021
1
Took my BMW in for scheduled maintenance - oil change & rear brake pads. On time for my 11am appt. Was quoted $299.99 for an alignment (which the vehicle didn’t need), $800 for rear pads or $1200 if it needed rotors too, oil change included. I let my advisor know that I had pre-purchased brake pad/rotor replacement front & rear when I leased from Auto Nation. After checking back 2X with my advisor finally the work was “authorized”. Took 6.5 hours to do an oil change and replace rear (and front which apparently I suddenly needed) pads. Auto Nation internal was charged $888 for both front & rear when I was quoted $800 for just the rear! I ended up stuck in 3.5 hours of traffic going home for something that should’ve taken max 3 hours. And to top it off, a mechanic deflated my tires to an unsafe level (generated an immediate alert as I drove off from the dealership) which I had to fix at a gas station down the road. Upsell and overcharge attempt - $299.99 alignment not needed but presented as if it was a given, and $800 for rear brake pad change….wow Hassle - getting pre-purchase authorized, having to follow up multiple times with my advisor, doubling the time spent waiting Sloppy work - no one could have take the car for a test drive post repairs otherwise how could they miss the tire inflation alert?!?
Jon-Christopher Myers
Jun 22, 2021
5
Our sales rep made buying a car simple and a nice experience. No pressure and I trusted his opinion when buying a used car. Recommended.
Jason Shellen
Jun 21, 2021
5
I was very happy about the experienced I had leasing process with sales Eric Peng.
Lung Hao Wei
Jun 20, 2021
4
Very good experience. Nice environment and customer service
Premila Wati Prasad
Jun 20, 2021
5
Everyone at the location was very kind and welcoming. Definitely recommend this location over anywhere else!
Kyrshadyne Riel
Jun 20, 2021
5
Came in for 20K mile service and tailgate adjustment. Got both of those done plus found a nail in side of rear tire causing a replacement. And provided a loaner car.
Brad Lyman
Jun 19, 2021
5
I bought my 2021 X3 with Kevin Butler and it was a very pleasant experience. Finance person was very friendly and negotiable as well. Sorry I forgot your name if you are reading man.
Sean Kao
Jun 18, 2021
5
Peng did a great job! We were scheduled to look for 3 different cars (brand/model) from different dealerships in the bay area to compare how each size will work for my family. BMW Mountain View was our first stop. Peng was determined to sell us this ultra low mileage unit from them that he took the other brands that we were interested in that they happen to have in their garage that day, for us to compare side by side right there and then. We ended up buying the BMW and saves us an hour worth of commute :)
Beemer!
Jun 17, 2021
4
Great buy experiment, great services, good communication experiment.
Weijie Lin
Jun 17, 2021
5
Great service, Wayne kept me appraised of my repair.
Suzanne Lambert
Jun 17, 2021
5
service was FANTASTICE!! GM is HORRIBLE AND RUDE!
Manuel Cardoza
Jun 17, 2021
4
Tien was great to work with. The only reason I didn’t give them 5 stars was because of how long it took. When I first got there I had to wait a little while. Which was fine because it wasn’t too long. Then, when I went to a different guy to actually purchase my vehicle, that took FOREVER. He kept stopping & taking calls which prolonged my entire process. I was very irritated with this because I should have been the priority. Especially since I told him I had a 2 hour drive back home & had to work that night. Other than that, I’m satisfied with the car right now.
Keyaa E
Jun 16, 2021
5
Mark is awesome! He always goes above and beyond to make sure our vehicles are properly taken care of and addresses all our concerns and more. Highly recommend him!
Justin Kapur
Jun 15, 2021
5
I bought a SAV at a different dealership out of state and they damaged the rims and tires. Wayne Chan was the best!!! He was with me every step of the way and help me deal with the delivery company and gave them an objective assessment. I got the tires and rims replaced. Thanks Wayne!
Johncab
Jun 15, 2021
4
Good service experience and timely done.Attention to details
Sam
Jun 15, 2021
5
Mark is just the best, he checks everything we need and goes above to make sure we didn?t miss anything. Super communicative and addresses all concerns or questions. He is amazing!
Mandeep Kapur
Jun 15, 2021
5
Had the best experience with Marc Napi, He is one of the most professional service advisors I have ever encountered. I have mostly used private specialty shops to take care of my vehicles and hesitantly decided to bring it to the dealer. In my surprise Marc definitely has changed my outlook with vehicle service. His knowledge of services offered and maintenance programs available was on point and helped decide with what's best for me and my driving habits. End result, purchased a service program to cover me until 2023 up to 75k miles and replaced my entire driver seat leather because of stitching failure absolutely free under BMW warranty that I didn't know I have. Great job BMW Mountainview.
Kyle Cuyos
Jun 14, 2021
5
First class service starting with Branden Casey my service advisor.
Kenneth Hayes Jr
Jun 14, 2021
5
Very good service. Nice and kind response. I was very pleased with the experience this time.
Joohyun Hong
Jun 13, 2021
1
Good Experience buying a car from them. I bought a maintenance package at the time of purchase and that experience is not good. NOTE: I bought a used Subaru, not a BMW. I am sure this is part of the issue. I made an appointment and showed up at the appt time. First there was no record of my appointment. The greeter made me feel like this was my fault. She just kept showing me the clipboard with my name not on it. I almost left, but then I found the email confirmation that I was there at the right time/day. THEN once I got to the Service Manager, he asked me if I'd arranged for the parts to be delivered. I'm sorry, was that MY job???? I had an oil change and the sticker reminding me of when to come back wasn't changed. My car is also now giving me a blank (not filled out) maintenance reminder for the next oil change each time I start it up and I'm not sure how to kill it. I always thought this place had super high end service. I am shocked. I guess this is what I get for buying an oil change package for a Subaru at a BMW place.
Cathy Kehler
Jun 9, 2021
1
They kept my car for a week to replace my SZL, an oil change, and four new tires. The BMW on Stevens Creek told me it would take a day to replace my SZL. So it takes 6 days to for an oil change and new tires? I did receive a loaner car from them the entire time. Once my car was done and I came to pick it up, the second I turn on my car my service due message came on. Why? Apparently, it is because on the third or fourth service of the car, the “service due” message pops up. I was told I would have to pay around another $250-$300 just to have a service check up on my car and get that “service due” message removed. Why? I just took my car in to have three things done paying an overpriced price in the end, just to have my car come back with a “service due” message? I was told they cannot do anything for me to get rid of this message unless I pay. Now I am stuck with the “service due” message until I pay to take it in again. I was told to ignore this message since two weeks before this, I took my car to BMW Stevens Creek and paid for a diagnosis of my car there which is when I found I had to replace my SZL. Fast forward again to the night of taking my car home, I noticed my BMW car interior lighting on the doors were very low and dim compared to when I took the car in. How much of my car battery did they drain while they worked on my car? I replaced my tires at an expensive price and my rims don’t even get cleaned with it? Is it not common to clean rims? I surely thought an expensively high up place like BMW would clean rims. I was told they can price match any tire price I found, but then they could not not price match the price I found because it was too low of course they can’t loose that much money. Some of my car settings were even changed, like my clock preference, passenger seat settings, my eco pro mode, etc. Why was my passenger car seat settings changed? They did not even wash my car until I asked for it when I paid for my services. Customer service here was terrible. Everybody rude and stuck up. The nicest person I met here was the guy who worked with me for my loaner car. Customer Service at BMW Stevens Creek is way better trust me!! I paid an expensive price for a service and experience that I hated and regretted. I definitely should have gotten it done at BMW Stevens Creek and definitely recommend them instead.
Ashley Ruiz
Jun 9, 2021
3
They kept my car for a week to replace my SZL, an oil change, and four new tires. The BMW on Stevens Creek told me it would take a day to replace my SZL. So it takes 6 days to for an oil change and new tires? I did receive a loaner car from them the entire time. Once my car was done and I came to pick it up, the second I turn on my car my service due message came on. Why? Apparently, it is because on the third or fourth service of the car, the ?service due? message pops up. I was told I would have to pay around another $250-$300 just to have a service check up on my car and get that ?service due? message removed. Why? I just took my car in to have three things done paying an overpriced price in the end, just to have my car come back with a ?service due? message? I was told they cannot do anything for me to get rid of this message unless I pay. Now I am stuck with the ?service due? message until I pay to take it in again. I was told to ignore this message since two weeks before this, I took my car to BMW Stevens Creek and paid for a diagnosis of my car there which is when I found I had to replace my SZL. Fast forward again to the night of taking my car home, I noticed my BMW car interior lighting on the doors were very low and dim compared to when I took the car in. How much of my car battery did they drain while they worked on my car? I replaced my tires at an expensive price and my rims don?t even get cleaned with it? Is it not common to clean rims? I surely thought an expensively high up place like BMW would clean rims. I was told they can price match any tire price I found, but then they could not not price match the price I found because it was too low of course they can?t loose that much money. Some of my car settings were even changed, like my clock preference, passenger seat settings, my eco pro mode, etc. Why was my passenger car seat settings changed? They did not even wash my car until I asked for it when I paid for my services. Customer service here was terrible. Everybody rude and stuck up. The nicest person I met here was the guy who worked with me for my loaner car. Customer Service at BMW Stevens Creek is way better trust me!! I paid an expensive price for a service and experience that I hated and regretted. I definitely should have gotten it done at BMW Stevens Creek and definitely recommend them instead.
Ashley Ruiz
Jun 9, 2021
5
seamless. advisor was punctual and had a car ready for me
Carlos Perez Rubio
Jun 8, 2021
5
If you want EXCELLENT/FAIR/HONEST service go check them out!! Everyone was AWESOME!! Steven, Leo, Raphael, Najib you guys are GREAT!! AND they ALL LOVE 🐶's💕 . Luna had SO MANY pics taken of her, center of attention as usual🤣 Sorry this is @ least a month late, but I told u I had u guys!! I will DEF be back👍🏽.
China Truvillion
Jun 6, 2021
5
I had a great experience at BMW of Mountain View. There was no pressure. From the time I walked into the door, I was shown vehicles, and was able to go home. I returned that afternoon and purchased the vehicle with no pressure. AND THERE WAS NO ONE PUSHING AND ASKING ME TO BUY THE VEHICLE. See salesman Nam Nguyen also known as Nick. The finance director Mo is super nice. The General Manager PJ Roshan runs a great dealership. And the Service Department has serviced my new and used BMWs and they offer a ton of loaner vehicles with every service.
Sperry
Jun 6, 2021
5
Very friendly, efficient and on time communications.
Kimberly Carey
Jun 5, 2021
5
Awesome service and he really did a good job of taking care of me
Desmond Wright
Jun 5, 2021
5
Although the sales department has dropped the ball recently on us, we continue to come back to Mountain View BMW because of the excellent service that we received from our service advisor Wayne Chan.
Tye-RWC
Jun 3, 2021
5
Great Sales and Service Team!!
Ken Kranefuss
Jun 2, 2021
4
The wait time to meet finance department was way too long.
Umesh Batra
Jun 1, 2021
5
Professional staff and excellent service! Mark did an awesome job ensuring all reported issues were investigated and the needed work done on time while keeping me informed.
Rabih Sabbagh
May 31, 2021
5
It was a good experience. Car was delivered as promised and on time.
Michael Veprinsky
May 31, 2021
5
We bought a new BMW X3 and had too notch service from our sales rep and supporting team at Mountain View BMW. He/they put us at ease right away, applying no sales pressure or unnecessary up-selling. It was greatly appreciated. They gave us a fair price and we left feeling really good about the whole experience. The atmosphere at the dealership is really comfortable as well.
Brigmcneil
May 30, 2021
5
The service agent I dealt with was Branden Casey and I've got to say he really took care of the service in a way that went above and beyond my expectations.
Chhelabhai Chavda
May 27, 2021
5
Lifelong Toyota guy since the 80’s and was headed down that path again with an Avalon when they told me that they didn’t have what I wanted anywhere in the USA and wouldn’t any time soon. I snapped and did something new. I looked at a BMW even though I didn’t think of myself as “that” type of driver. Fell in love with the 330e, but really wanted a interior-exterior color combo. They said, “we’ll, we can’t find it anywhere, but let’s put a request in for a custom build”. That type of service sold me on the decision to change cars manufacturers and dealerships!
Kent Whitfield
May 25, 2021
5
The service advisor, Wayne Chan, was really kind and trusty.
Sungbum
May 25, 2021
5
Friendly and courteous staff. Service is done as promised.
Ryandi Lim
May 25, 2021
5
A fantastic experience from start to finish with Rashpal and Eric at BMW Mountain View. I could not be happier with the level of service, and the car speaks for itself. Outstanding
A Hannelly
May 23, 2021
5
My previous service request was only an oil change but every time I visit I not only feel welcomed but given exceptional customer service by everyone-- from the person who greets me upon arrival and checks me in to my service advisor, Wayne Chan, to the person who bring my washed car to the front. Wayne is very personable, listens well, and provides detailed information about the repair. He is also proactive about upcoming recommended service and follows up after each appointment. I feel confident that BMW Mountain View will always be there to take care of my car...even 11 years later.
Donna H.
May 21, 2021
1
specifically asked that car be washed after service (as is typically done in the past) like the last visit, car was NOT washed also waited >15mins for car to be brought out after checking out
assssssssss
May 19, 2021
5
Professional and efficient service - Provided me a loaner and got me in and out in the same day -
John Bari
May 18, 2021
5
Good customer service and attention to your car problems.
Hana Verny
May 17, 2021
5
This is the second car I leased from Eric Peng Peng. He is great, we have known each other for three years now, and I have always trusted his advice.
Endong Zhu
May 17, 2021
4
This is the second car I leased from Eric Peng Peng. He is great, we have known each other for three years now, and I have always trusted his advice.
Endong Zhu
May 17, 2021
5
Nice and clean place! Very helpful and friendly staff !
Nedialko Boykov
May 15, 2021
5
Mark, my service manager was very professional and great to work with. He clearly explained what was needed to be done. Great experience!
Sharad Kukreti
May 15, 2021
5
Clean and professional service area. Car was washed and protected during service. Branden Casey, the service advisor was great to work with.
Ray Suen
May 14, 2021
5
Eric, the sales person , was very helpful, polite, knowledgeable and made the process easy buying the car we wanted .
Ursula Dupree Aeschbach
May 14, 2021
5
Andy Simenthal the service person was super excellent.
Eileen Wildman
May 14, 2021
3
Really mixed experience here - Fantastic experience with sales agents - Adam and Steven Lee in Feb for the test ride, negotiating price deal and creating a custom order. Helpful along the way up to 10 weeks lead time for May 8 delivery from the dealership. Agents and I prepared all the paperwork ahead, signed credit application and prepared certified funds to minimize the loan amount. They the bizarre experience once you get into the finance office after a 2 hour wait at the dealership (mind you - this is despite no new documentation needed and a pre planned pickup). Junior finance manager signing on the deal starts creating issues on mixed payments through personal check and certified funds (as was promised in written by the dealership). Starts demanding another id and when I created noise around this, i was told by a gentleman named Don while leaning over me " If you are going to give us bad review, I rather not sell this vehicle to you". I was shocked by this threatening behavior and I demanded to talk to the GM PJ Roshan but was told he is unavailable. My love for the vehicle trumped the rude behavior I was facing during my last 4 hours of the dealership. Finally, I had to wait another 45 mins in the office while I signed paperwork after paperwork. Besides this rude behavior and U-turn on pre-planned payment splits, I was also mildly disappointed that the dealership still has processes that make a customer wait for >3 hours just to sign documents andd then another 45 mins to actually go through the signing process. This is after all the order deals are per-configured, pricing is finalized and there is nothing left but to sign papers. This is my 5th car for me and my wife in last 10 years and I was expecting a white glove service -started well but ended with a sour taste in the mouth.
Vivek_S
May 13, 2021
5
It has been nice doing business with Mountain View BMW. The Service was excellent, the process was simple and Salesman(Micheal Xie) Was very helpful.
Widyatmoko Nojopranoto
May 13, 2021
5
After a lot of back and forth I was able to get the car I wanted at a great price. Nick was really helpful and did everything he could to get me in the car I wanted!
Sonya Anne Ginsburg
May 13, 2021
5
I learned that my 2004 525i had a recall notice from years ago; since I’m not the original owner, I wasn’t aware of it. However, BMW of Mtn View honored the recall and gave me an appointment a few days later. Very courteous service.
Sylvia Tarbell
May 10, 2021
5
My experience is as great and like always my service and gave me every detail I needed on what was going on and what I needed for my vehicle
Jessica
May 10, 2021
3
Service itself is well organized, but for a car which is, as they confirmed, in perfect state, you pay 5x more for maintenance than for other car brands. A long series of emails, texts and calls both before and after the appointment is annoying.
Martin_
May 8, 2021
5
Awesome place, quality customer service. Thanks Wayne and team, really appreciate an opportunity to be your customer!
Petr Lomakin
May 6, 2021
4
I am very pleased with the entire communication which includes follow up from the Sales person. Very skilled staff at work and great support on the price negotiations. Many dealers din't even respond back but they were at par. Awesome team and looking for the next car through "THEM" only
Milin Shandilya
May 5, 2021
2
2021: Came in for a recall notice on our 2007 BMW 328. Came into the dealership from whom we had purchased the long term service contract which we never used. There was a wonman who was very difficult when I tried to check in, but I soon met Andy Simental my service advisor who was fabulous. I also asked them to check out the feeder tube to the window washer as it was completely decomposing. Sense is that BMW used the wrong plastic in its design as the car is a 2007 and although not new - not so old that it should be literally falling apart. Andy said he would assess and get a quote to add this to the recall services. Quote came in at just under $400 to fix the washer tube - and I assumed that the team there had confirmed that would enable the system to work. They reported to me that the entire system was leaking AFTER they had made the initial repairs and now needed $1100 additional to fix the washer tube system. I told them not to do it. I told Andy that their diagnostic efforts left much to be desired. They washed the car completely at no charge before returning it. We wasted just under $400 for nothing beyond the car wash. I will not be coming back to this service provider and will not buy another BMW.
Peter Altman
May 4, 2021
5
Very good costumer service, sales person was very nice, she take care all our questions.
Alfredo Perez
May 4, 2021
5
Good service, punctual, very nice facility, Wayne Chan the best
Richard Collins
Apr 30, 2021
5
I leased my previous M4 from a different BMW dealership but did not have great service experience from them. So I decided to check out BMW of Mountain View. Their service team is awesome. I never have to wait to drop off my car and can generally get a loaner as long as I schedule it in advance. They are proactive in calling me with the status so I never have to follow up. I was so impressed that I leased my new BMW from them as well! My husband also bought his BMW from them. I would recommend this dealership to anyone who want to purchase or service their BMW. I have 2 dealerships closer to where I live but I rather make the drive to BMW of Mountain View.
Tammy Jones
Apr 30, 2021
5
The "service needed" light had been coming on for about a week and I called to get an appointment as it was not due for service. On the day I was to bring it in, it would not start and it had to be towed in. The starting problem was my fault for not twisting on the oil cap correctly after adding a quart of oil. The "service needed" light problem was fixed. Several days later it starting coming on again. I called and got the car in to be checked. My Service personally took it into the shop and had it fixed and I was able to leave in 20 minutes.
BillCummings
Apr 28, 2021
5
Everything was great. I just put all of my opinions in review
Seyedeh Shadi Ayoughi
Apr 26, 2021
5
Proper and friendly service, including the provision of loan car, Wait at the cashier was very long !!
Vera Luth
Apr 25, 2021
5
Excellent service. the sales associate Adam and the lease manager were all knowledgeable, friendly and effective. The whole process (showing me the inventory, test drive, show-and-tell, credit check, lease agreement) was completed within 2 hours.
Seiyu Sydney Chen
Apr 25, 2021
5
I have been service my car since 2014 with dealer. Customer service is really good.
Chhelabhai Chavda
Apr 25, 2021
5
I recently had my X3 oil changed at a non BMW oil change service center, which was a huge mistake. They threw away a vital component to my X3 and it could have been very bad ! My car gave me a low oil pressure warning and thankfully I was not far from BMW of Mountain View. Service Manager Mark Sleiman did a great job helping me, reasssuring me everything was going to be ok and provided me same day excellent service. I am so thankful for the care and outstanding level of service I was given!
Jose Contreras
Apr 23, 2021
5
Getting my car serviced at this dealer has always been a positive experience for me.
Alkan Aris
Apr 23, 2021
5
Wonderful experience! Very happy! Service was awesome, timely and customer service was great.
Lauren Chetner
Apr 22, 2021
5
The staff for my maintenance service is Wayne Chen. He is very helpful and very experienced.
Steven Zhang
Apr 21, 2021
5
The experience with our service rep, Wayne Chan, was excellent. He?s always honest and accommodating. His recommendation on what I needed to do with my current BMW was the response I needed to hear.
Walter juni
Apr 18, 2021
5
Marc Nappi, my service advisor, not only gave the professional suggestions but also helped me find the best way possible to solve the issue when an unexpected problem happened to my car.
Charli Chen
Apr 18, 2021
1
Eric Peng at this dealership is literally the WORST salesperson I have ever had to work with. I've been in the market for a car so I have worked with salespeople all across the bay area and not only did Eric refuse to help me or provide what I asked for, he made up bs reasons why he couldn't give me that information. I asked him to offer me the selling price of the car and he refused to give that to me. What the hell? How can I buy a car if he refuses to give that to me? Fortunately, I was able to get the number from another employee when I switched salespeople that I was dealing with. All good, right? wrong! When I stopped responding to Eric, he sent me a very RUDE and passive aggressive email about how I stopped responding to him. Outrageous. I definitely will not be buying my new car from this dealership.
Jon
Apr 17, 2021
5
Overall good experience. Steven Lee was very helpful in the whole purchase process.
Tianhui Pu
Apr 15, 2021
5
I am very satisfied with the dealership and with the sales associate Majid Behmaram
Michael Paukshto
Apr 15, 2021
5
The service was great! They really took care of us while we were there. They took the time to show and explain to me my new car. Leo really made the process go smooth and worked with us in every aspect.
Melanie Perry Garcia
Apr 13, 2021
5
Adam was fantastic. Very knowledgeable and helpful.
Robert G Shaw
Apr 13, 2021
5
Excellent customer service .. email updates, telephone follow-ups, etc. Thanks.
Brad P.
Apr 12, 2021
5
Buying experience was really good at Mountain View BMW. Thank you Jeremy and Mack for your help. And thanks for being dog-friendly.
Reyhan Onder
Apr 12, 2021
5
We were looking for a new car for my wife. We visited many dealerships and zeroed in on a BMW X7 or X5. The sales people at BMW on Steven's Creek were rude and hesitated to even allow us to sit in their last X7. We went BMW Mountain View and had a completely different experience with Gaurav and Frank. They were patient as my wife test drove the X7 and X5, explained everything and once she decided on a X5 they went out of their way to find the one she wanted (which happened to be configured like Frank's own X5 that he showed us). We were the last people in the dealership at 10pm on a Sunday night finishing up the paperwork with Hadi in finance. Even at that time of night, Hadi took the time to explain our options and we took his advice satisfied the car and the options we picked were right for us. The whole time we were entertained by the back and forth between Gaurav, Frank and Hadi -- you can tell they like with each other and for BMW. I would highly recommend Mountain View BMW and especially asking for Frank Camacho and Gaurav Pathak.
David Head
Apr 12, 2021
5
Recently took my X2 to BMW of Mountain View for service and I had Wayne as my service advisor. He was attentive, communicative, and professional. Highly recommend you ask Wayne as your service advisor at at BMW of Mt. View.
Claire Yang
Apr 11, 2021
5
Excellent service. Very helpful staff.
Jonathan Berek
Apr 10, 2021
5
My 10-year-old E90’s suspension and brake/DSC system had damages from me hitting a pothole on the highway. Was very concerned about what it was going to cost to fix them. My advisor Branden gave me proper recommendations and had my vehicle fixed rather quickly and more importantly at a reasonable price. I drove off feeling I got a good value and my money was well spent.
hormoz_z
Apr 7, 2021
3
The repair facility is adequate. Job usually gets done in a timely manner, most work is done correctly. they sometimes clean your car, too. They assign you a "service advisor", who is supposed to answer any questions you might have. Unfortunately, they never return phone calls or respond to messages, so you're left completely on your own. I will be looking for an independent service facility now that my service contract has expired.
af
Apr 7, 2021
5
Hey fellow moms ask for Zari at Mountainview BMW
Catherine Mcguigan
Apr 6, 2021
5
Car engine turned on, called Mountainview to drop of the car in a couple of days. Daniel helped manage the process, everything went smoothly. Communications through email and text on updates and any decisions that were needed by me. Car was available as promised within a couple of days with the issue resolved. A very easy, quick and hassle free transaction.
Tugboat
Apr 5, 2021
5
Wayne always takes great care of my car. Good and fast.
Thu Dang
Apr 3, 2021
5
People are so professional, welcoming and honest. I really recommend BMW of Mountain View
Marianne Iskandar
Apr 2, 2021
5
Friendly, professional, knowledgeable staff made the transaction easy. Thank you!
John Seadler
Apr 1, 2021
5
Mark Sleiman makes visits to get my x4 serviced a pleasure. He is meticulous and ensures that the vehicle is in great shape when the team is finished with it. I highly recommend BMW of Mountain View, and I highly recommend Mark as your service advisor.
Jim Mobley
Apr 1, 2021
5
BMW of Mountain View is one of the best places to go for your car!
Amir Reza Ahrabi
Apr 1, 2021
5
Nick and Hadi made the process go smooth and quickly. Thanks guys!
AlisonH
Mar 31, 2021
5
Thank you so much to Don and Gaurav. They helped me get a car with option packages that I wanted and my wife is very happy with the car. As a result, I have started getting one for myself sometime down the road. Thank you again.
S. Lee
Mar 31, 2021
5
BMW of Mountain View help me to fix my ex five suspension after hitting road shrapnel on the highway I had my vehicle towed to BMW of Mountain View where my service advisor discovered that my rear suspension had been sheared off by a piece of metal on the road once the diagnosis of the suspension damage was completed it was going to cost $4000 to fix my service advisor indicated to me that my insurance may help me out since it was a collision with an object I coordinated my insurance company to review the damage with BMW of Mountain View and sure enough they covered the repair. Not only did BMW of Mountain View perform the work in a very professional manner they were very consultative in helping me get the financial obligation met.
Kelly Young
Mar 30, 2021
5
Wayne was excellent!!!! I highly recommend Mountain View BMW.
Rick
Mar 30, 2021
5
Great experience with our service appointment - our service advisor Wayne was very polite, courteous and helpful!
TM
Mar 29, 2021
5
Andy, my service advisor was wonderful. I told him I was nervous about the cost of repairs since this was my first visit outside of the extended warranty period. He was very patient to explain the services (required vs can wait) and cost. My car was returned washed and vacuumed and I was charged a reasonable service fee in the end. I will definitely continue to return to BMW of Mountain View for future services and ask for Andy!
Martha
Mar 26, 2021
5
Been going to them for many years. Very good service
Daniel M
Mar 26, 2021
5
I love this place great customer service. nice people
Anthony Ware
Mar 23, 2021
5
No complaints at all. My service representative was especially good.
Caroline Rose
Mar 22, 2021
5
Brought bmw x3 for diagnostic and possible repair. Excellent customer service
Manallo De La Santos
Mar 21, 2021
5
Just hand over the keys and they will get it serviced and taken care of well. I was sitting in their lounge and got work done while waiting.
Qilin Xue
Mar 19, 2021
4
Andy was extremely nice and honest with me about possible repairs. Their prices were comparable; they bring the car right out to you; I didn?t have to wait too long.
Ashley Lomax
Mar 19, 2021
5
I knew what I wanted, and I got exactly that. It took a while given that I ordered the car back in November, but when the car arrived, it was exactly what I spec'd out, and I never thought I'd be as excited as I was when I finally picked up the keys and drove it home.
MyNewM2
Mar 18, 2021
5
My service representative, Wayne Chan, was helpful and thorough. He's been looking over my vehicle over the past years and have found him to be trustworthy. The repairs were made on time and the original estimate was accurate.
Charles Miyada
Mar 18, 2021
5
Marc the service manager at this facility is fantastic. I always appreciate your great service.
Aaron Woo
Mar 16, 2021
5
Just had my 2013 X5 serviced at BMW MountainView. I was impressed by the steps they have taken to upgrade the facility and make it more modern. As well as the steps taken to provide service in the middle of the COVID-19 pandemic. My service advisor Branden was very knowledgeable and quickly helped me to address the issues and get a few other things sorted (including coordinating with my warranty company for claims).
Amitabh B
Mar 15, 2021
5
Aten was great. If you want to build a long term relationship I highly recommend to buy your car here. Great prices and even better customer service.
Tomas Flier
Mar 14, 2021
5
Excellent sales and service. Battery replaced after a week without any charge.
Mohsin Patel
Mar 14, 2021
5
Great and reliable service. I've been a customer since 1988 and have never been disappointed.
Joseph R Tersigni
Mar 10, 2021
5
Service was prompt and friendly. Everything went smooth, very happy with the overall experience.
padfill
Mar 10, 2021
5
Our family went to this location to purchase our first BMW. This locations service was amazing! When we walked in we were greeted with a warm welcome by the sales staff. We went to the second floor where Sean greeted us and asked if he could assist in anyway. Sean took the time to go over details of each car and also asked us what we were looking for in a car. Sean guided us through both parking lots to help us pick the special car we were looking for. After we selected the car we wanted, Sean went over every detail of the car and answered all our questions about payment estimate and finance. While waiting for finance we were offered coffee and other beverages which was great! Sean did his best and got us a lower price than we expected. Overall it was great service by Sean and also bmw’s finance team, we did not feel like we were being pushed or rushed to purchase a car unlike other dealerships. We ended up purchasing a car and Sean had the car detailed while we were finishing up the paperwork and brought the car right to us. We are looking forward to the next visit to this dealership! Thank you everyone!
Adeh Skandarian
Mar 9, 2021
5
My service advisor, Wayne Chan, has been very helpful and follow through in providing update while my car is in for service.
Bimmerfans
Mar 3, 2021
5
The servicemen and the staff are super friendly and courteous. The service facility is very clean and they allowed me to use the restroom even during this pandemic.
Nestor S Evangelista
Mar 1, 2021
5
Having a specific customer service rep makes a huge difference. I lost my cell phone and he retrieved it in the loaner car. With such a huge organization, it would be impossible to get attention by just calling in. Of course, the 2021 loaner car made me want to buy a new car =)
CSoto
Feb 26, 2021
5
Shahram Fakhraie was very helpful and pleasant to work with. No pressure at all.
Anand Babu Periasamy
Feb 24, 2021
5
Good communication on the overall progress and status of the service. Quick checkin-checkout and COVID compliance all through.
bkly2022
Feb 23, 2021
5
The service advisors are super nice, beautiful facility. I made a last minute appointment to replace a tire, and it all happened the same day. Thank you for caring for my car!
Anna Hernandez
Feb 22, 2021
5
Incredibly good service. We have TWO BMWs from Mountainview and have been very pleased.
Leah Backhus
Feb 22, 2021
5
Friendly prompt service. I was in and out with loaner provided. Car was ready by afternoon.
Frank Quinones
Feb 20, 2021
5
It was a good experience at BMW Mountain View! Especially the car associate Steven Lee and Finance manger.
Fida Ameereh
Feb 20, 2021
5
the appointment was quick and easy, and the service was very smooth
Bin Lu
Feb 20, 2021
5
Teamwork, Leadership and Trust exemplifies the BMW team in every way.
Andrew B. Dolich
Feb 20, 2021
5
I had my 2011 3 series serviced, they presented me with several options, quoted me prices for each, and did exactly as I asked. My service advisor was Andy Simental and my experience was excellent. I will definitely continue to get my service work done there and will ask for Andy.
Shane Clark
Feb 19, 2021
5
I have my BMW serviced at BMW Mountain View since 2013. Brandon Casey has been taking care of my car and is always helpful, courteous and available to answer any questions.
Cristina CR
Feb 18, 2021
5
Excellent service. Wayne is very professional, he explained all the details, very patient. Very happy with his service. Highly recommended.
Liping
Feb 18, 2021
5
Daniel helped us to find a new BMW X3. He is really nice. Since he was very patient to answer our questions and helped to find the right car that met our expectations. During the test drive, he also offered help. Since we haven't drive BMW before, and he showed us how to drive it very carefully. It was a really nice experience with BMW at Mountain View.
Emma Ye
Feb 17, 2021
5
Benz was great to work with! The process to test drive and purchase a vehicle was stress free. Everyone we worked with were courteous, friendly and professional. This is our second purchase from BMW of Mountainview. We would highly recommend them for your new or used car purchase.
Zbroom
Feb 15, 2021
5
Highly recommended this BMW in Mountain View. Wayne took care my car 🚙. Thank you 🙏🏼
Martini Eke
Feb 14, 2021
4
I purchased a new vehicle recently from BMW of Mountain View. My sales rep Hadid was knowledgeable, efficient, proactive and responsive. My only, somewhat negative comment would be that finance conversations and last minute up-sell discussions took far too long. I'd like to be in out much quicker the next team. The finance team was professional and courteous, just the process was drawn out. Apart from that, the experience was excellent. Great showroom!
GlennK
Feb 14, 2021
5
No haggling on price and I received $1000 discount because I?m a graduating student.
Denise A Cumagun Dimaculangan
Feb 14, 2021
5
They are accommodating, give you a great deal and the service is the best here.
Eric Nick and Hadi
Feb 13, 2021
5
Awesome service! Wayne is the best!
Michelle Ciricillo Chriss
Feb 11, 2021
5
My service adviser was friendly and professional took care of everything quickly and received my car back clean and when i was promised
PENNI62
Feb 11, 2021
5
Wayne is a professional adviser always treats customer nice
Cheng X5 BMW
Feb 9, 2021
5
My client advisor was Gaurav Pathak and he was instrumental in making the entire process very seamless. He not only helped with the configuration but was constantly providing updates on the progress the car was making through the assembly line. He was very patient and provided all the right answers. Car buying has never been so stress free ever. I think BMW of Mountain View has it right with the right client advisors. Thanks again Gaurav. You rock!
Savio Fernandes
Feb 8, 2021
5
My service advisor Wayne Chan always gives us great customer service. Highly recommend BMW of Mountain view. Thank you again Wayne Chan for your help! and we hope to be of service again in the future.
shumunz
Feb 6, 2021
5
Great advisor and service always! Thanks. Love BMW's
Mike Hernandez
Feb 4, 2021
5
Mark Sleiman and the team were awesome. Timely, honest, and quality work are always appreciated.
Keith Fisher
Feb 3, 2021
5
Great experience, thanks ! Please keep the good job you guys are doing now!
Xiu Qin Helen Hou
Feb 3, 2021
5
Andy was extremely professional!
Patrick Sean Hogan
Feb 1, 2021
5
Mark Sleiman always goes above and beyond good customer service....he is available, knowledgeable, professional and really listens and responds to my worries with patience and respect. He gives good advice and I always feel that the repairs are necessary.....thank you for him....Sherie Berger As far as your dealer question below I bought my certified car with 15k miles on it...it has 43k miles now and I have had such major repairs probably totaling $10K. right after warranty ran out...very disappointing for a certified car. I will not buy another BMW. However, I'll keep my car until it becomes too expensive to keep because I love my little red 335i...
Sherie Berger
Jan 31, 2021
5
Great service department Mark took care of my 750Li, timely service and nice loner car
Roger Bakshi
Jan 29, 2021
5
Awesome customer service and I highly recommend to all who need BMW service in the Bay Area.
Margaret Edwards
Jan 29, 2021
5
Great experience! Knowledgeable, and competent personnel.
Margaret Davis
Jan 29, 2021
5
Great service! Will continue to bring my cars on for service
Rudy Esquibel
Jan 28, 2021
5
Nick and Michael helped me with my purchase of a new BMW. They are both great, friendly and helpful. They helped me to lock in a great deal. I took a test drive on the 1st visit and bought the car the next day. I?ve been a loyal customer and BMW owner for a while so that also helped.
Peijie
Jan 28, 2021
5
I took the car in for a routine service at BMW. As usual they took great care of me. John R was efficient and provided timely feedback. John provided great service as did the rest of the BMW Mountain View team! Highly recommended!
Leo Szilardy
Jan 27, 2021
5
Good customer service and followup
Sadeka Ali
Jan 26, 2021
5
Friendly, efficient service. Service representative Marc Nappi was great in following up
Wen Ong
Jan 25, 2021
5
Thanks a lot for handling my 230i sensor issue so well. I really appreciate the professionalism of the dealership Special thanks to Wayne for keeping me posted regularly
Gagan Gangoth
Jan 25, 2021
5
I own a 2017 X3 that had a recent recall. Auto Nation reached out to me and scheduled the appointment at a time that worked for me. They provided a quick resolution, and also a loaner car while I had the car in the shop. Quick in and out of the dealership. The service rep and everyone else who interacted with me left a good impression of the dealership. Keep up the good work!
raj khanna
Jan 24, 2021
5
This is the second time that I take my BMW for service at this location. In both time,the service was great,Matthew was my adviser and he did a good job,my car service was done before the promised time. Thanks e everyone.
Eldimar Silva
Jan 18, 2021
5
The whole process was very efficient and professional. I booked the service online, BMW had a loaner car available when I arrived and the service addressed all the open issues. Mark was really helpful and professional.
Jared Smith
Jan 17, 2021
1
Was willing to look past all the wasted time and Raphael being so upset I had a pre-approval from my credit union and didn’t finance with BMW. Finally picked up my 2015 BMW X1 the night of December 23rd, 2020. But 2000 miles later the rear brakes sensor saying it’s time to change the rear brake pads. I called Mountain View BMW and they told me not to worry! Just reset the rear brake sensor. I reset. And 1 mile later the dash screen lit up red saying again to change rear brake pads.I checked rear brake pads and there seems to be some meat on the brake pads. So how is the rear brake sensor going off. I know BMW uses a softer ceramic brake pad that wears faster than most autos, but I don’t drive hard, I don’t race. Just cruise to work and back. The car only has 39,000 miles on it. And of course the rear brakes is something that is not covered. I enjoy working on cars so I guess I’ll just change the rear brake pads and sensor myself. I just thought they would handle it. That’s why I decided to buy from a reputable dealer. O well.
Henry79
Jan 13, 2021
5
This is my Second car purchase from Mountain View BMW Location, can'r recommend enough, every visit is positive experience. Thank you.
KK
Jan 13, 2021
5
Brandon, my service adviser has always been kind and accommodating to my needs.
Leticia Cadelina
Jan 12, 2021
5
I always get my car serviced at BMW Mountain View. Excellent customer service from my service advisor Wayne Chan. Thank you very much.
Zheng Nianhua
Jan 11, 2021
5
always receive timely & friendly response from my advisor Wayne, followed by complete and quality services. Great services from all aspects. Thanks!
Jerry Shi
Jan 9, 2021
1
Complete unprofessionalism and hatred from the service department in Mountain View. My original appointment was rescheduled by BMW because a loaner car wasn’t available for me to take home. On 1/8, I came to drop off the loaner/pick up my M2 and was rudely approached by a man who happened to deliver the loaner to me the previous day. He aggressively made a remark about me not filling up the tank with fuel and started to raise his voice at me. I was never asked to return the loaner with a full tank of gas. If I was given the proper instructions, I would have returned the car with the full tank of gas. I’ve owned several bmws in the past and never once have been asked to return a loaner vehicle with a full tank of gas. When asked to speak to a GM, I was rudely welcomed by John Seadler and he did not care to listen to anything I had to say. I wont be returning here anymore. You lost my business.
M2Life
Jan 8, 2021
5
Very professional and courteous, quich and hassle free.
Behzad Nadji
Jan 8, 2021
5
Bahman Farzan was a joy to work with. Best sales person I’ve ever bought a vehicle from. I highly recommend him to all my friends.
H.Shahabi
Jan 5, 2021
5
Annual warranty service, no issues, loaner car free of charge, friendly staff,
William Moniz
Jan 5, 2021
5
The customer service, specialty the sales teams, I want to name Mr. Rashpal Aulakh, Sales Manager, who is very co operative in every step from start of negotiations till end with his associates, Name Sean Fakhraie.
Sushil Sharma
Jan 4, 2021
5
Great show room and customer services from our salesman, financial manager, and GM. I would highly recommend all friends to this location.
Superdad Lieu
Jan 2, 2021
5
Mark Sleiman provides the best customer service! Very diligent and take great care of my car.
Dior Saliev
Dec 27, 2020
5
1st off - I'm appalled that it is possible to lock a key in the trunk without reasonable recourse to recover it. The trauma that acccompanied this event causes me to question why I bought a BMW. On the subject of service - once the AAA truck brought my car to the dealership I was comforted knowing that my key AND PURSE - wallet - cell phone - would be retrieved. Personnel were soothing, wait time OK, and my purse was rescue. Along with my sanity!
Dr. Thompson
Dec 25, 2020
5
Pleasant personality of staff
John A Sobrato
Dec 23, 2020
5
Very good service. Performed repairs as described. The amount of time taken for the repair was reasonable. The service adviser was helpful and courteous. Glad that I brought my car to this dealership.
TDN-567
Dec 23, 2020
4
My experience with BMW mountain view was not very good in the past, in regard to vehicle service or the advisors. But this time I met my service advisor Matthew Richardson, he is one of the best BMW Service advisor I would say. He was not rushing things, he sat with me and heard all my BMW concerns, he gave me best advice on what is best for my vehicle(why it is needed) and what I should not be concerned about. He also helped me making a decision on service plans with all the math and best way I can save some money keeping my car up to date. Thank you Matthew, keep up the good work!
Saksham Dubey
Dec 23, 2020
5
Two airbags needed to be checked and possibly replaced. Since I decided to wait for the car, the rep prioritized the repair and it was completed in just over an hour. This included a free car wash and vacuuming, and checking the status of all fluids and hoses. Everyone was courteous, helpful and efficient, making the visit very pleasant.
Irv Brenner
Dec 23, 2020
5
Nice selection of cars. No fussing around on pricing.
Stefan Unnasch
Dec 21, 2020
5
Excellent Service, all people has excellent service, quality result, very satisfied. . .
Elimar Basilio
Dec 21, 2020
5
The staff was friendly and my advisor kept me informed throughout the process.
Mary Rowe
Dec 21, 2020
5
Friendly and helpful sales and management. Enjoy doing the business with them.
Alan Yao
Dec 18, 2020
5
Thanks for helping me with my X6, all the questions, texts, etc over 2-3 weeks to help me decide was beyond helpful!
Sue Canevaro
Dec 17, 2020
5
Just had a phenomenal purchase experienceat mtv bmw and specifically with Amos Karpf & Bentz. We found the vehicle we wanted with their help and they swiftly aligned all the business/commerce components for a quick close. Net/net.. we bought the car we wanted for a very good price, (we had been shopping for a while) in a quick fashion. No fatiguing sales and finance games. We would highly recommend Amos and Bentz.
Dennis Ferrara
Dec 13, 2020
4
Had a pleasant experience purchasing my car from BMW of Mountain View. I worked with Leo and he was very professional and courteous during the whole process.
Saeed Najafi
Dec 11, 2020
5
Mark, the service person I came in contact with was excellent.
Helen Heridis
Dec 11, 2020
5
Very satisfied with my purchase of a new BMW at this dealership. Shahram worked with me and I believe he was very transparent with the dealer's pricing and rebates decision and helped me get to better price points than I expected. Everyone was courteous if not friendly.
Long
Dec 10, 2020
5
got help from assistant and explained in details of the problems of my vehicle and provided recommendation to fix the problems
Dan Lu
Dec 9, 2020
5
Always prefer to go to this dealer over Steven Creek as service and customer service is superior.
Randy Iwashita
Dec 8, 2020
5
Service for recall went very smoothly. Very impressed with facilities and service manager, John Roy, was friendly and helpful. I've never been here before, but highly recommend.
Linda Taylor
Dec 7, 2020
5
BMW of Mountain View provides efficient, thorough, and overall superb service for your vehicle. The service people are knowledgeable, courteous, and detailed in their work.
Mr. Daniel
Dec 5, 2020
5
Terrific experience with the BMW Team, prompt and courteous service. The only snafu was a lack of communication between the service department and the front desk. I received a call reminding my of my appointment but the car was not ready to be picked up, the service department was still waiting for parts. Received the car in immaculate condition, did not receive upsell pressure while purchasing the warranty - love the car, GREAT PRICE
Cynthia Maxey
Dec 5, 2020
2
After signing paperwork with the cashier I waited a half an hour to get my car. That is ridiculous. The only reason I brought my car in to this dealership was because of the airbag recall.
Joe bmw ?v
Dec 2, 2020
5
Very satisfied with our service advisor. We would recommend.
Rajiv Kapur
Dec 2, 2020
5
Easy to deal with , pleasant experience
Debbie Gibson
Dec 1, 2020
5
BMW of Mountain View CA has given me some real help when it was needed as it was this last weekend. I was parked at a local shopping center for about 10 minutes. When I returned to the car, it started normally, but then went crazy, showing all kinds of warnings, some I had never seen before. It took about an hour and a half to finally be able to drive away. That was because all brakes had locked up and the car would not move. Two days later I was able to get a service appointment to have it checked out. When the car was returned to me 3 days later, the cause was in a service bulletin that required a reset of computer functions. They really worked to diagnose and fix the problem.
Charles H Carlson
Dec 1, 2020
5
Wayne Chan Has always provide great services and responsive.
Tina Wu
Nov 30, 2020
5
BMW of Mt View ...Mark Sleiman was wonderful...he got me in during busy Thanksgiving week for important repairs re coolant leak and oil drippings...helped me with scarce loaner and also with my $4-5k bill!
Sherie Berger
Nov 30, 2020
5
Detailed discussion and prompt service , gave estimate of work that needs to be gone a good go low up on his behalf .
Laili Ja
Nov 28, 2020
5
My Service Advisor, Wayne Chan, at BMW Service/Mountain View is an absolute pleasure to work with. Let's be real. No one likes to take their cars in for service but Wayne makes and made the process much less painful. He is extremely responsive, detailed in explaining any repairs that need to be done (in full detail, cuz I need to understand) and all with a positive, upbeat attitude and unique personal customer service that is hard to find these days.
Lorianne Clerkin
Nov 27, 2020
5
Marc Nappi was very helpful, respectful and nice. The wait time was almost known they took care of me and offered me a ride back home. They serviced my car faster than first estimated and even washed it for me !
Ivan M Sport
Nov 27, 2020
5
Very good service from Mt View BMW. I love our Service Advisor Wayne Chan. Very professional and always has the answers to my questions.
Carol Oneill
Nov 25, 2020
5
Leo walked us through a variety of options on selecting the right vehicle for us. We needed a little guidance on the right X5. He provided such a fantastic experience, that even my wife enjoyed the buying process.
Aaron Lee Andrew
Nov 25, 2020
1
I bought a used car amidst the corona pandemic. A few issues I faced: I had a wait time in the store for 4 hours though I had scheduled an appointment They sold a car that has missed a tire rotation and this information was not revealed in their 100 point inspection
Vignesh Rajan
Nov 24, 2020
5
I had an excellent experience with the service center at BMW of Mountain View. Everyone was very welcoming and professional. My car was checked in quickly. My loaner was available. The work was done early. And my car is running well. Thank you to all the people who helped me!
Rosemary Gorz
Nov 22, 2020
5
BMW Mtn. View, Service Advisor, Branden Casey took the time to explain where the rodents chewed on my car engine wiring harness a 2nd time in 3 months. He kept me informed on any service updates. The service department team were also very helpful and courteous.
Randall
Nov 21, 2020
5
Good customer service with Brandon Thank you very much!!
Bannie Reedy
Nov 20, 2020
2
When we got a call saying the car is ready for pickup it was the middle of the work day. We said we wont be able to make it there in time before the showroom closes and they said if we did not return the loaner vehicle the very same day they would charge us per day! which i think is absolutely absurd. When after all this drama my husband finally reached the dealership to take the vehicle the vehicle was not even ready. After waiting for 25 mins and asking repeatedly about the vehicle it was finally bought out and guess what!!The car was handed over without even being washed, the floors were super muddy and dirty - the car was clearly not vacuumed and dusted from the inside. Just such a disappointment. After having called and complained about the situation I was asked to bring the car back in to be serviced and offered a free wash! But my question is - who has the time in the middle of a work day to drive back and forth from the dealership for a service that should have been completed in the first place and IF the car was not ready to be picked up why call us and create all that drama about the vehicle being picked up the same day?
Shibani
Nov 19, 2020
5
This is the second time we purchase a vehicle at this dealership. Very smooth car purchase experience. Our sales rep Leo was of great help, very open, very informative. No hassle, no pressure. Helped us select proper financing and deal with the trade-in. Thank you!
Arzhan Kinzhalin
Nov 17, 2020
5
Mountain View BMW has the best BMW customer service in the area. I know becasue I have tried them all.
Roe Shapiro
Nov 17, 2020
5
repair service was done within the estimated time. good experience
bmw335i
Nov 16, 2020
5
My car needed a regular maintenance and a set of new tires. Branden helped me get it done in a day and agreed to match TireRack prices. Great service!
Maximus
Nov 16, 2020
5
Dealer. Yes answered all questions and commitments . MAX is very good and knowledgeable on product he is selling. I think he is a great value to your company and especially to to customers. Which in this case is my self. Its not offend I spend 100 k cash for a vehicle. I would done so if I didn't feel 100% satisfied and comfortable. Thank you again .
G. Mendoza
Nov 14, 2020
5
I always get my car serviced at BMW Mountain View. I’m on my fourth BMW and have been coming here for many years. The service is always spot on. So easy, professional and convenient. Will continue to go here for my service needs.
Jenny Peasley
Nov 12, 2020
1
They promise but don't deliver
G. Mendoza
Nov 11, 2020
5
Didn’t know what to do when I had a dead battery on my electric car, i3 Rex model, spoke to Daniel Martinez in service and he got it fixed for me promptly and at a very reasonable price. Any other issues in the future, I know which dealer I’m going to, BMW of Mountain View.
Ariel Arevalo
Nov 10, 2020
5
Not only is the service top rate, BMW Mountain View is doing great complying with Covid-19 safety protocols. Service advisors seem to work as a team, so the customer doesn't wait very long. The new Sales & Service building is very efficient for Service visits. I like the late model, low mileage free loaner cars while my car gets serviced.
LAHarris
Nov 2, 2020
5
Huston and Adam were amazing, as well as the finance guy that I completed my paperwork with. There was however, two gentleman that did not make me feel welcomed. The head of sales and one of the other finance guys. Other than that the experience was amazing.
Brandon H
Oct 30, 2020
5
I had a great experience ordering my 2021 M2 Competition here. The entire process of ordering, tracking and taking receipt was smooth and pleasant. (And they’re taking all the necessary C19 precautions)
Sohail Sajid
Oct 26, 2020
5
Daniel “Benz” in customer service is awesome and he will take care of you. I would refer everyone to him. The rest of the team is just as great with service. This location will take care of you!
Sara Coleman
Oct 23, 2020
5
Efficient business practices; a high degree of professionalism; reliable service department and outstanding sales department (Joe Wahler).
Rich Casey
Oct 19, 2020
5
Very attentive
Selmount
Oct 16, 2020
5
These guys know what they’re doing, very professional and efficient. No pressure sales staff and one of the friendliest I have encountered. Highly recommend 👍🏼
Renie B
Oct 13, 2020
5
the best staff!! wanna buy a BMW go here
Amitt Pai
Oct 12, 2020
5
Very good service and friendly staff
Ruth Hernandez
Sep 26, 2020
5
Excellent service. Attentive and always caring. We dropped our car to be detailed and they always do a magnificent job. I wholeheartedly recommend them!
Elisa Levy Narcisso
Sep 22, 2020
5
I have been taking my car to service at Mountain View BMW for the last 5 or 6 years. My service manager, Wayne, is always helpful, and address any concerns I have every time.
Vanessa Chow
Sep 14, 2020
5
5 out of 5 Excellent service (Daniel Martinez was great). A bit slow in getting the car back.
Pierre Khuri-Yakub
Sep 11, 2020
5
I just leased my new BMW Z4 convertible from BMW MV and I am forever grateful for G Pathak, Rashpal, and Al Bafaiz’s service! I was previously a devoted Chevy car owner, but had my heart set on the BMW Z4. I went into the MV dealership multiple times and test drove and finally decided I wanted the car. G and Rashpal were very transparent, helpful, and patient - honestly I have never encountered other car salesmen with all those characteristics. And Al made the paperwork painless. It was refreshing. There was a moment where I wasn’t sure the agreement was gonna pull through, but they made it happen, and I am eternally grateful! I converted over to BMW because their vehicles are the best, but the service I received really sold me at the end of the day. Thank you G, Rashpal, and Al!
Jenn Docena
Sep 9, 2020
5
Recently did repairs on my car at BMW Mountain View, and was blown away with customer service and quality of work. Service advisor Marc was amazing, and exceeded my expectations, he navigated me through the entire process flawlessly. Work was performed with great quality, from what I can tell, and the car looked nice and clean inside out after the repair (I brought the car in with some oil leaks on the engine). These guys really take great care of cars and customers! Great experience, highly recommend!
Alex Gradovski
Sep 4, 2020
5
Just a note of thanks to MV BMW (and Service Writer Wayne Hong) for your time and patience as applied to the recent service of my new M2 Competition. Really appreciate you taking the time to listen to my comments and then acting on them. Also appreciate the loaner car while mine Was being serviced.
Great Service
Aug 10, 2020
5
Good service! Purchased a slightly used 2017 650 Convertible from out of state. Local mechanic informed that the flex disc was starting to crack. BMW of Mountain View handled the warranty work without question. Team is very professional and the new space is spotless. They plastic wrapped touched surfaces and disinfected car before and after service.
Scott Trimber-Hamilton
Aug 6, 2020
5
Brought my beloved E46 M3 in for what seems an endless string of airbag recalls that have affected many brands and models. As usual, Wayne Chan, my favorite service rep there, has helped to get it done quickly while I waited. In and Out in 60 minutes. Wayne rocks!!!
Joseph Spectre
Aug 4, 2020
5
Annual service during the covid pandemic. Everything was handled smoothly and professionally.
gbrauch
Jul 29, 2020
5
We purchased a new 2020 X3 30i. We received a good offer on line without any negotiations. Our experience at the dealership was equally good. The sales person and finance director were both very cordial without being pushy. We were able to negotiate an even better deal on the car. Overall, this was a very good experience from start to finish.
Eric Jacobson
Jul 27, 2020
5
Excellent service, John setup an appointment to respond to my car issue over email.
Midhun Raveendran Pillai
Jul 24, 2020
5
Excellent, prompt and courteous service. Brandon Casey handled my issue and made sure all was done correctly. Incidentally, I've purchased eight vehicles from BMW of Mountain View over the past three decades.
Mark Flegel
Jul 24, 2020
5
Outstanding services by manager John Roy and his team. They caught rodent damage to my coolant on oil change, and helped me repaired my car (2015 3 series) after multiple damage from driving and park (bumping and internal damage) with efficiency, care and a big smile. I cannot ask for a better service or manager. Thank you John and your team!
Jiang-Ti Kong
Jul 18, 2020
5
very professional Service Expert. Had my wife's Z4 serviced here. They were very responsive and helpful. Will definitely consider them when buying a new BMW. Matthew Richardson is a great expert!
Izzet Darendeli
Jul 1, 2020
5
The salesperson Michael was incredibly patient and flexible with me and the dozens of questions I had regarding the great BMWs I was interested in. Michael came in on his day, responded to emails quickly, and never complained or showed any frustration with me. I felt pretty lucky after the purchase of my vehicle from BMW of Mountain View.
Michael B
Jul 1, 2020
5
Bought a new BMW from Tawer Youkhana and Laura Blanc. All I have to tell you is that they are the best sales people I've ever worked with. The transaction was easy and painless. Both of them knew that i have a busy schedule so we were in contact via email/texts to get the pricing and all of the paper work ready. When i arrived at the dealership, I saw my new car already detailed and ready for delivery. Laura and Tawer had all my paper work ready to sign. I was in and out of the dealership in less than 2 two hours. BMW of Mountain View, especially Tawer and Laura, gained a new customer. If you are in need of new or used BMW, please contact them.
Sergon Attisha
Jun 25, 2020
5
Bought a new BMW and Laura Blanc was my sales person. She was exceptionally hospitable and went through the whole process carefully with me. At no time did I feel pressured or rushed. The process was straightforward . I highly recommend this dealership and Laura Blanc in particular should you be looking for a new Beemer!
DrewRN!
Jun 24, 2020
5
Leased my BMW here. The customer service is pretty good. Michael Xie helped me a lot during my leasing process. He’s pretty nice and patient. He prepared the paperwork for me before I came to the dealership. It really saved a lot of time for me. Thanks Michael!
An Lan
Jun 23, 2020
5
First class stand-up operation.
Jim Brick
Jun 21, 2020
5
I brought my car in because of a low tire warning but learned that the tire had a nail in it. Then it turned out that some other things were due. I was able to have the work done immediately, but it was mid-afternoon and they'd have to keep my car overnight. The really good news here is that they were able to give me a loaner car. The last time I'd been there (pre-COVID) I was told that there would be no more loaners but that they'd help set us up with Uber or Lyft—ugh! But maybe they've changed that policy because of the virus; if so, good for them! My service advisor was pleasant to work with, very helpful and informative. Overall, it was a good (if expensive) experience.
Caroline
Jun 20, 2020
5
quick, thorough, all items done with attention to detail, car returned in perfect condition. Friendly service advisor, no fuss, perfect follow-through. Highly recommended.
axelkloth
Jun 19, 2020
5
Such an easy process. We were in and out in no time. Our salesman Jeremy was very friendly and went out of his way to find the right vehicle and price that made us feel comfortable. We are very satisfied with purchase. Thanks BMW of Mountian View.
Chris Ratliff
Jun 17, 2020
5
The dealership was very accommodating and friendly. Professional people that take great care of their customers and cut out the nonsense that can happen when buying a car. They know time is precious and suggested I go home while they prepare the paper work instead of sitting around at the dealership. I ordered a car online and their staff managed it exceptionally well even with the pandemic hitting. Would definitely buy from them again.
Ryan Vesely
Jun 10, 2020
5
Professional as always. Highly recommend
Kaveh Shagagi
Jun 2, 2020
5
great customer service. awesome buying experience
Gilad Michael
May 25, 2020
5
Excellent and professional service.
AlbieUdom
May 18, 2020
5
BMW of mountain view is a great place! I just bought a BMW X6 and I have to say it was a painless experience. a little long but very enjoyable. Hamid and Rennawere both efficient and and good about making sure we'we're comfortable with everything. All in all a great experience. thank you guys!!!;
Marti Narbutovskih
May 13, 2020
5
Customer service is great. Matt at mtn View was cool and was very kind.
Mona Lizza
Apr 24, 2020
5
From start to finish - from my first email inquiry wrt my lease ending and finding the next BMW, to the delivery of the car to my home, the BMW Mtn View team of Bentz V and Monsoor was wonderful to work with. Extra care, compassion and patience. Did not make me feel like I owed them a favor for giving them the business! Now if I can only make the synching of my ApplePlay work on the new bmw!
Rowe Lapiña Hoffer
Apr 23, 2020
5
The service is exceptional here. We always choose BMW of MV and drive the extra distance to them just bc the people there are so knowledgeable and provide the best service.
Ka Trinh
Mar 21, 2020
5
I really like their newly built facilities with an easy access and am quite satisfied with my recent visit for services. Service adviser, Mark, was very friendly and attentive to my needs. Good job and keep it up!
Hyun Kim
Mar 21, 2020
5
Excellent , friendly service and very attractive new facility!
John R Scouffas
Mar 13, 2020
5
Great customer service from my service advisor Branden Casey.
Sherry Longest Bonaccorso
Mar 11, 2020
5
Sales and service are very good.
Charlie Carlson
Mar 6, 2020
5
Last week I bought a car from Joe, who is anything but your typical sales person- the experience was like buying a car with the help of a family member- he was warm and welcoming and by no means pushed me at any time- he found the exact car I was looking for and even had it shipped for me from down south-I would recommend him to everyone (and I have been!) then I came back Today and Mike Gessner the “genius” walked me through the ins and out of my new car! He knew the answer to every question, was succinct, accurate and taught it in a way that was easy! I had my baby with me so I didn’t have a lot of time to waste and he made sure I was in and out of there in a flash!
Jessica Khosravy
Mar 3, 2020
5
Very satisfied with my advisor Wayne really took care of made sure I was please with my service Highly recommended
Lourdes Alvarez
Feb 28, 2020
5
I had an incredible experience leasing my new car at BMW of Mountain View because of Michael Xie and Hadi Davoodi. Michael helped us pick the right car from the start. He knew the car we wanted and followed through. We got our car for a reasonable price and felt like Michael really wanted us to feel informed and comfortable about the car price which turned out to be such a good deal. He also walked us through the car in detail and effectively went through the paperwork with us. Hadi helped us pick the best financing possible for our car. He asked about our daily commute and parking situation. Then based on these factors he let us know of financing and car care options. They were both very knowledgeable, friendly, and direct. I highly recommend BMW of Mountain View!
Marc Anthony Santamaria
Feb 27, 2020
5
I went there for annual service. Stuffs are friendly and knowledgable, and I got free Lyft back to work :D
Chen YU
Feb 26, 2020
5
love their services and the dearlership
Sharon Chiu
Feb 14, 2020
5
Wayne Chan was exceptional. He made every effort to see that I was happy with the service of my 535i. He was friendly and attentive and made things easy when the appointment needed extension. He explained carefully what the issue was that needed extended time.
Jack Parkes
Feb 12, 2020
5
Great service. Mark Sleiman is the best!!
Ken Spindola
Feb 10, 2020
5
Excellent service. Always improving the efficiency of a visit. Very proactive communication of status.
Barry Bruins
Feb 7, 2020
5
The bmw Genius Jason, an Asian person, is very knowledgeable, friendly, and helpful. Very impressed and happy with his service.
Bill Jiang
Feb 1, 2020
5
Attentive and timely service on my M4.
Gordon Tibbs
Jan 29, 2020
5
BMW promise the ultimate driving machine. And it shows on the service they provide. And ultimate experience. Jason and Ben the “ geniuses “ helped me with “ gusto “ I didn’t feel intimidated when I asked questions. The service manager went above and beyond to assist me with my concern. And Benz my salesperson Is a GEM . Always go extra miles to deliver excellent service. Keep up the good work. Thank you
Sheba Bautista
Jan 20, 2020
5
Great That is why I buy there
Elaine Scadden
Jan 13, 2020
5
BMW of Mountain View is the best. They are extremely attentive and accommodating even when I don’t have an appointment. Matthew Richardson is my Service Advisor. He is always accommodating, patient with my questions and all around great person! In the past I’ve always purchased my BMWs from Peter Pan. This was the first time I worked with BMW Mountain View and there’s no comparison between the two. BMW Mountain View is far superior in customer service and the whole BMW experience.
Christine Noble Kowtko
Jan 10, 2020
5
Great service!!...clean and people looked happy to be working. special Thank you, Ken (Associate)
Lovelyann Sotelo
Jan 9, 2020
5
Attentive thorough service.
Lisa Stein
Jan 7, 2020
5
I've always had great experience at BMW of Mountain View. Their customer service is always beyond expectations. Matthew Richardson, my service advisor, is commendable.
Eddie Dee
Jan 7, 2020
5
Very happy . Recommend it to every one . Helped me very promptly . Problem with navigation fixed within minutes .
Katayoon Shahinfar
Jan 6, 2020
5
Great customer service. Kathy is a wonderful Sales Associate who made my buying experience seamless and pleasant.
Nikki Boudreaux
Jan 3, 2020
1
What a terrible service experience sitting on the curb for 15 minutes waiting to bring my car around while half a dozen dudes walk around doing nothing. Buy a Tesla.
Patrick Toland
Dec 31, 2019
5
Good service!! 😀 Matthew is very helpful and explained everything to me patiently.
Alice Yan
Dec 30, 2019
5
i’m so happy to leave a stellar review. stojan, the best super knowledgeable, attentive, patient salesman ever! mike, the rock star ‘genius’ who walked me through the plethora of features, and andy, the biz manager who made the purchase process easy. team mt view bmw made my experience a 10!
Daphne Carmeli
Dec 29, 2019
5
I’ve been a customer of BMW Mountain View for awhile now. I brought my 328i in with some questions. The service department was really busy, but fortunately I found help from one of the geniuses Ben. He made sure to answer all of my questions and addressed any concerns I had. I was really floored by the level of service provided by Ben and it really shows that BMW cares about retaining their long time customers.
Jeff Davis
Dec 27, 2019
5
Came in for service, and unfortunately it was packed. Lucky for me, I met a Genius named Ben, who was able to thoroughly explain all the features of my car. I'm sure I took up more time than should've been allotted to me. For me, I give you guys full marks. Outstanding service!
Andy Liu
Dec 27, 2019
5
Good experience and fair prices for general service. Matthew explained everything I needed to know.
Vicky Emmett
Dec 23, 2019
1
My son and I drove from Santa Rosa to Mountain View today to look at a 2007 BMW 335i that they have on their lot. The salesman was friendly and the car looked good on the surface but that's where the "good" stopped. We were there for almost four hours to buy the car they called a great car. At about the two hour mark they had me sign the "As Is" no warranty form. Then about 10 minutes before we were brought into the Finance Manager (after being there for about 3 1/2 hours at this point) the salesman came over and asked me to sign the last page acknowledging that I had read the Inspection report on the car. I started to read the report and the salesman said I didn't need to sign the other pages and he tried to stop me from reading the report. I told him that I was going to read it and it's a good thing that I did. The car's valve gasket was leaking oil down onto the oil pan and the report said it needed to be repaired and then said that the buyer had been advised. The report also showed that the rear brakes were at 3mm and 4mm and that they needed to be replaced and that the buyer had been advised. I told the salesman that I wasn't going to sign this until we talked about it and he said the Finance Manager would talk to me about it. We looked these repairs up online and found that the valve gasket replacement cost around $1500 and the rear brakes would cost around $600 to $800 replace. When we met with the Finance Manager I brought this up and he said that I was correct about the cost of the repairs. He asked us to give him a couple minutes so he could go see if he could do anything for us. About five minutes later he came back in and said that the car was being sold "As Is" and that there was nothing he could do. I told him they should have shown the inspection report to us at the beginning so we wouldn't have waisted almost 4 hours and that we were not going to buy a car for almost $8600 only the have to spend between $2000 and $2500 to fix it as soon as we drove it off the lot. DON'T go to BMW of Mountain View to buy a used car. They present themselves as being honest and so above board since they are BMW and part of the Auto Nation network. These guys are completely DISHONEST and tried to pull a fast one on us to get us to buy a car that they knew needed a lot of expensive work to make it safe for a 17 year old to drive.
Steve Bourns
Dec 22, 2019
5
First the renovated show room and service area look fantastic. The customer service rep was very polite and personable. The car was ready when promised and all the maintenance was done to manufacturers specifications.
Mark Nadim
Dec 16, 2019
5
Clean, modern, inviting dealership combined with professional, caring yet very efficient staff. I have had many car buying experiences in the past, this was on the top of my list. Thank you
Omid Fard
Dec 15, 2019
5
I had a very good experience buying a vehicle @ BMW Mountain View. Special thank you to Ryan. He was very helpful, knowledgeable and nice. I didn't feel any pressure or discomfort. He answered all my questions and concerns about the car and the deal. So.. 10 of 10 ! 👍
Nikolay Chigirev
Dec 11, 2019
5
Consistent great service. Service advisor Wayne Chan is outstanding!
Jim Welsh
Dec 9, 2019
5
Ryan the genius was very helpful, was able to answer my questions that I had and was very patience and nice, it was nice that he didn’t mind that I had so many, great people here and great service definitely would recommend, and if you have questions don’t hesitate to ask Ryan Guerra he’s very knowledgeable
Emir Krajnic
Dec 6, 2019
5
Good service and sales staff. Helpful without being pushy. I lease and like having a new car every 3 years. They make the transition easy, except for the paperwork which is daunting but they try, at least.
Beverly Simpson
Dec 3, 2019
5
They take care all my maintenance here.
Ruth Feri
Nov 27, 2019
5
20% discount on parts and labor to all ZSCCA members.
Barry Burr
Nov 27, 2019
5
Very good service. Jason knows his work very well. He helped me answer all the questions I asked him. I highly recommend him for his very good job well done.
Henry Latchman
Nov 25, 2019
5
I brought my 2020 X7 in for a very minor service (software issue) I dropped off first thing in the morning, got a loaner car (quickly), then got a call a few hours later got a call that my car was ready! Super quick and efficient process! The one thing that I would mention is that my car wasn't washed, not a big deal, not even sure if they do this, but overall a pleasant experience
Chris Van Groningen
Nov 21, 2019
5
Very helpful and friendly. No pressure. They make sure to show you every detail of what the car has and can do
Tami Battaglia
Nov 19, 2019
5
Love these guys! Really excellent quality of service!
Nayza Kuznetsova
Nov 16, 2019
5
I had some help today from the genius Ryan, he was very helpful and polite, I was very appreciative with his patience to help me while i tried to understand how to use everything properly, great experience Thank you Ryan!
Elvis Tran
Nov 15, 2019
5
Good service, attention to detail, and nice customer waiting lounge.
Pam Reed
Nov 11, 2019
5
The staff at BMW of Mountain View were exemplary. They took the time to truly listen to my needs and helped my find the perfect vehicle to fit my life and my budget. Despite the fact that there are other BMW retailers closer to my home, I will absolutely be returning to BMW of Mountain View.
Jason Owens
Nov 10, 2019
1
Dishonest. We agreed to a deal. When I brought my family to come get the car, they retraded it by having a scummy sales manager renegotiate. Use another dealer
Alex Tonelli
Nov 9, 2019
5
I took it for service with Matthew and it was very welcoming experience. Matt was very detail oriented. He explained all the aspects of the service and he made sure I get the car back on time.
Somasundaran Avanashilingam
Nov 6, 2019
5
Salespersons Leo and Bentz were very helpful in assisting me find the right car. On my first visit Leo nearly went through the entire inventory to find a car that matched my specifications (finding a manual was a lot harder than I anticipated). When the M3 I ended up buying became available for sale, I was immediately notified. I was given plenty of time to test drive and look at the car in detail and I am very happy with the purchase.
Tim
Nov 1, 2019
5
Excellent service, They gave me a nice loaner car also. I enjoyed their professionalism .
Reza Ardalan
Oct 31, 2019
5
I just purchased my fourth BMW from BMW AutoNation in Mountain View. It was an outstanding experience thanks to Pablo Solorio, Ken Spindola and Jay Alasamarra in sales and Wayne Chan in service! This team was fabulous! No pressure, very knowledgeable, always seeking to answer my questions honestly and with genuine interest. They went the extra mile to meet my price, service and other requests. I can’t recommend this team more highly. If you want a great experience purchasing a BMW contact Pablo, Ken and Jay! Oh yes, ask Pablo to show you have the BMW performs for an amazing demonstration…
Bob Vizza
Oct 30, 2019
1
Disorganized, overpriced, terrible service. No wonder there's an entire industry on independent service providers for BMW's... it seems that the company that built them has no interest in retaining clients over time. Total yuk.
Daya Karam
Oct 28, 2019
5
Thank you Mountain View BMW for hooking me up with the ultimate driving machine! The whole process was easy and I’m happy to have an extended warranty and maintenance package. They make it easy for you to take care of your car. I love my A3!
Laura Lunt
Oct 25, 2019
5
Amazing experience with Jacky, Amos and PG. This is my 2nd time leasing BMW car from this dealership, they certainly do take good care of their customer; Highly recommended!
Sepand Asadi
Oct 16, 2019
5
We felt welcome as soon as we entered the dealership. Jose Marquez, our sales associate, welcomed us and took the time to know us and understand what we were looking for. There was zero sales pressure and all our questions and special requests were answered and acknowledged with respect. Joseph, the sales manager, and Vincent, the finance manager, were very courteous and treated us like family. Jose spent more than an hour going over the features of the car with us. He gave my daughter a special gift which she loves. The whole process from car selection to drive out was smooth.
Roshan Gidwani
Oct 9, 2019
5
Good service, convenient, nice people, patience
Leon Li
Oct 8, 2019
1
Stop false and deceptive service offers - BMW of Mountain View Following is my experience. Received a service offer by email on Sat Oct 5. Read it completely including the fine print, however the "complementary" alignment check sounded too good to be true. Called their service dept verified the offer with them. Was told "bring the service offer email with you". And then they set up an service appointment for Mon Oct 7. I was there on time on Monday afternoon, spoke to the service adviser John Roy. Then comes the catch! John Roy says: yes the alignment check is complimentary. But if there is any adjustment needed then there is a charge of $299. And also in case my car needed any alignment adjustment after the "complementary" check, I must sign up to pay $299 ahead of time. I pointed out that there is nothing of that sort in the emailed service offer fine print. John Roy says "sorry that is how it works" Bottomline: I don't take my car to BMW Mountain View usually, due to previous not so good experience in service. This apparently was an email promotion to get long lost customers back to BMW MountainView. I'm not sure whether I'll be going back there for anything anytime soon. No one is expecting you to do free alignment checks in this high cost Bay Area. But why come up with this type of false and deceptive offers BMW Mountain View?
Senaka Ranaweera
Oct 7, 2019
5
Great service ,convenient ,friendly
Kunchit Kuntarodjanjun
Oct 2, 2019
5
Best dealership with the best people! Absolutely loved my experience there and left with the 3 series I've always wanted. The staff at this location was solely the reason why my experience was so great. They made me feel incredibly welcome and never once did I feel pressured during the decision making process. The only "negative" thing I can say is that the showroom is filled with beautiful BMWs that will make you drool and will make you want to spend all your savings on all the cars. A huge thanks to Ken Lee (my sales rep), the GM and managers who made my dreams come true! Thank you!!
Joyce Hope Lee
Oct 2, 2019
5
Very good experience and seller is very professional and patient
Si Chen
Sep 25, 2019
5
BMW of Mountain View was a pleasant car buying experience especially when you consider, I did not buy a BMW. The team was friendly, answered my questions and did a follow-up to make sure that I was still happy with the car.
Don R. Moody
Sep 19, 2019
5
Recently had my car serviced. Marco was my service advisor and he was very helpful, and good about letting me know what was happening.
Brenda Birrell
Sep 16, 2019
5
I had 2 recalls done. People there are courteous and efficient. Work flow was as simply Le as it can be. Recommended.
Max Xu
Sep 12, 2019
5
This is my second car that I have purchased with BMW of Mountain View! My salesman Joe Wahler was incredible! Joe was professional, knowledgeable and friendly. He made the whole purchasing experience expedient and painless! The best customer service ever! Thank you Joe and the whole team at BMW of Mountain View! AND I LOVE MY 328i !
Erin Kaye Ozga
Sep 7, 2019
5
When I sent my 535i for service, I noticed a dent on my front bumper picking up the car. I talked to the service advisor and the manager, they have agreed to fix the dent without charging me even though they said it was there when I dropped off (but I begged to differ). I am happy with their effort.
Ben Ten
Sep 6, 2019
5
By the time I had come to test drive a car at BMW of Mountain View, I had been actively shopping for about 7 weeks. Don gave me a call on Sunday afternoon and asked about my interest in an Infiniti they had for sale. It was a hybrid and I did have questions. Don was able to answer these question and advised that I should come and test drive the car. Had Don not made that call, I wouldn't have gone in for a test drive. I didn't know much a bout hybrids. Don's knowledge of the vehicle I was inquiring about had me curious enough to test drive. Don and the Auto Nation team at BMW of Mountain View were welcoming and very understanding. We all know how long it takes to complete all the paper work. Well, I had my 4 year with me at the time of purchase. He did a really good job not getting restless. I was really pleased with the way he handled himself. The Auto Nation BMW of Mountain View team also seemed appreciated the way my son was able to keep calm during this process. They made arrangements for my son to pick up a set of BMW hot wheels on our way out. Great experience working with this awesome team. Don, thank you for all the help.
Ryan J.
Sep 6, 2019
1
Ensure reserved car is available. Make sure car is also cleaned at the service - half job done, need to go back :X
Neena Batra
Sep 4, 2019
1
Because of the worst service. I had an appointment for first annual service and I waited for 4 hours but they told me it takes 2 hours. That's why I sat there and after following up they told me your vendor has not come yet and then they gave me a car for going home. When my car got ready for pick up in the afternoon, I waited for 45 minutes because they lost keys and I called service manager . Their customer service is zero.
Elmira Afiat
Sep 4, 2019
5
My service adviser has done a wonderful job to my car!
Kewen Li
Sep 3, 2019
2
Set up online appt for an oil, cost was $224 for my car, when I get there they throw the 60K maintenance package in my face, and say the minimum cost is $391. Then they advise that my oil cap need to be replaced, belt and tension and that my car is leaking oil. I look at the oil cap and belt, both are fine. I don't have stains in my garage, so what oil leak? I look, nothing on the panels...I will not be back
X5master
Aug 29, 2019
1
I bought a CPO with the extended warranty 2015 i3 in Aug of last year. I have had it brought in twice for warranty and recall replacements. No problems. I had it’s one year service in April and that was easy. A month ago I got a yellow engine warning and a weird sound when accelerating. Also I’ve never used the windshield washers until a few weeks ago. The drivers side shoots one on to the roof! I took it in and told them I wanted the sound checked, washer jet replaced, and the code checked out. I was under the impression some of this would be covered by the extended warranty. I ended up paying for another service even though I had one in April. They told me the sound was normal wear and tear and they would cover it under warranty. Same with the washer, they would charge $500 to fix it! They also recommended me to get new tires which I agreed to. At the end of the day I had a $1200 bill and 2 new rear tires. The tires came with an alignment, and it is worse than before. The car pulls to the right. I can’t take it in to get realigned because I work 6 days a week and pick up my 1 year old daughter from day care. The whining acceleration sound is just as bad as ever and can’t use the washers unless I pay $500. My warranty is useless. I found the part number from BMW and got a OEM replacement for $12 online. The part is snap in. I took me all of 30 seconds to do it myself. The advisor was nice and was polite, but I still paid a bunch of money and still have issues with my car.
Alejandro Chavez Quezada
Aug 28, 2019
5
I had my M4 in for a small issue last week. Even though I arrived late ( nail in my tire) , my Service Advisor Mark was perfect. Greeted me with a smile, transparent about expectations, and communication was great. I was thrilled to get my car back in time for my dinner date. I will definitely be coming back! -A. Nunes
Aaron Newness
Aug 23, 2019
5
Prompt transaction.
328 Buyer
Aug 21, 2019
5
BMW of Mountain View really has their act together. The intact processing was smooth and organized. Getting my car back was also easy. Amir did a great job of handling our servicing needs.
Rocky Arnold
Aug 15, 2019
5
My service advisor, Amir, did a great job from setting up the appointment to the on time delivery of the vehicle. Also the loaner car pick up and return was very efficient!
Kalil Jenab
Aug 12, 2019
5
Good service and on time delivery of vehicle
bmw430i
Aug 5, 2019
1
I leased a BMW X3 from BMW of Mountain View recently. I was happy with the sales person (Greg). He did very well. We waited for finance for over 3 hours. We had our 2 children with us and it took a long long time for paperwork, very unpleasant that I completely forgot that my wife wanted navigation on the car. The day after we leased, I requested a similar car with navigation as my wife was new to the area and definitely needed navigation. I emailed the sales manager. At the same time, I called the general manager (PJ) and left a voicemail. The general manager NEVER returned my call ... too busy to talk to the customer! The sales manager also practically hung up on me on our last call. While on the phone talking with me, he said he got busy and he would call me back but he never called! The sales manager came up with all kinds of excuses to avoid my request, although it could have been a simple task. I was VERY unhappy. This is an Auto Nation dealership. I tried to find the phone number or email address to Auto Nation customer service but no such a thing exists!!! Very bad experience altogether, specially I find it very disrespectful for the general manager of this store to ignore customers. I would go elsewhere the next time. I would not recommend this dealership.
Ali
Jul 22, 2019
1
Good courteous service but incredibly expensive.
Chris Toney
Jul 17, 2019
5
Great Friendly Service!!.... Daniel Martinez, took care of me!!!!
Ferdinand Ricarte Andres Zumel
Jul 3, 2019
5
Contact Bentz Valiao for your future BMW needs or buy. Very accommodating, friendly and professional.
Daniel Bentz
Jul 1, 2019
5
I was very satisfied with the Service I received from my Service Adviser: John Roy and the Transport Associate: Justin Wyatt. They both made my ABS Brakes Sensor experience livable for me and my Classic 2000 740il. Thanks again.
Earl Dworkin
May 31, 2019
5
Services are good. Joseph and Adam are great to work with.
I-Ching Wang
May 27, 2019
5
Got my x5 in this dealership. Great service, large selection , good price
Oren Arad
May 25, 2019
5
Staff is friendly and courteous
Bill Skeehan
May 24, 2019
5
Great service , Zari joon was very helpful, super friendly. Thank you!!
Morvarid Jamalian
May 15, 2019
5
Professional service and friendly staff. Very accommodating with special requests. Highly recommend Michael Xie, he is very responsible and does amazing job. The best part was super easy communication with him through out the process. I just ordered and received my new X7 and he made everything very smooth and easy.
Monica Vürst Kaukver
May 15, 2019
5
They beat other quotes immediately and no tricks played in the whole process. Great experience overall.
Sanquan Song
May 8, 2019
1
Manager Kevin Hagar is the worst. In the last one year, he has not been able to file for Trade Act reimbursement for the expenses I incurred on coolant pump which was later recalled by BMW for being defective. More details with images/videos to follow ...
Debarshi Chatterjee
Apr 26, 2019
1
Absolutely terrible experience. I brought my 2018 440 in for the annual service, and was offered to have the two passenger side rims (which had some minor scuffs). $225 per rim is not cheap, but I agreed - assuming they would deliver on their promise that the rims would look 'like new' after the repair. Well, they didn't. In fact, the rear one actually looked a lot worse. The paint doesn't match the original paint of the rim, and there are now scratches on other parts of the rim that were not there before. But the story doesn't end there. I called to have this fixed, and came in the next day to have the on-site rim expert look at it. He wasn't there. The service technician Sean seemed to be unmoved by all of this. I was told that I would just have to come another day. Given that I paid $225 for repairing rims that cost $378 (genuine OEM part), this level of service is unacceptable. I have had the service technicians do a poor job on my annual checkups before (like forgetting to top off engine oil), but this experience has taken my frustration with BMW of Mountain View to a whole new level. If you expect a premium service experience (for your premium car, paying premium money), go to another service location. I hope this helps!
Martin Ru
Apr 24, 2019
5
Lots of business love for my BMW Advisor Daniel Martinez. Highly trusted. Highly knowledgeable. Very professional.
Sheri Revell Benjamin
Apr 19, 2019
5
Great service , the sales person was friendly and very helpful
Gus Camolinga
Apr 18, 2019
5
They made the whole car buying process easy. Very professional. Highly recommended. Thanks, guys!
Marquis Corbett Formoso Bernardo
Apr 16, 2019
5
The service and the people are all fabulous to work with. Can we speed up the customer car retrieval?
Harriet Shannon
Apr 12, 2019
5
Excellent service!! Thank you
Monica Borchert
Apr 8, 2019
5
Very attentive and helpful
Alexsandra Marianetti
Apr 2, 2019
5
It's been about a month since my new X5. Sean & Hamed were absolutely amazing and made the process painless.
Afshin Shafie
Apr 1, 2019
1
Store itself is good. But Worst review to Amir Shah. Don’t ever put your car on service with this guys. I didn’t get any notice when car service done and kept you waited until 5pm and he left. FYI. I have waited until 5:15pm until some other staff helped to get my car. There are 4 people like me still waiting like 2hrs, all are Asians.
Yunxi Wu
Mar 26, 2019
5
I took the car (2013 535i) into the BMW dealer at Mountain View, since my AC was not cooling. Brandon Case, the service consultant, was very friendly and professional. After taking down my complaint, he reviewed my account and confirmed that I was still part of an extended maintenance package, and described what it would cover and what it would not. He completed the service by finding and fixing the fault, identifying a leaky radiator, and validating that all of this was covered by the package. The time to complete took a little longer than initially expected, since the radiator had to be ordered in and replaced. But overall, a very good experience and a dealership I definitely recommend to others.
KSastry
Mar 22, 2019
5
It is a convenient location for los altos as well. The staff and agent are courteous. The services workflow can be more efficient, e.g for picking up the car after service.
Zhi Shen 智深
Mar 15, 2019
5
The group that greets the customers are very pleasant, organized and competent. Manny is the star of the group. Pleasant, positive and really bends over backwards to please the customer.
Azeem Syed
Mar 12, 2019
5
Amos and his entire staff were great.
Phil Divinagracia
Mar 11, 2019
5
Eric help me in aquiring the 2006 Lexus 400h and he is very courteous.
Sim Velilla
Mar 6, 2019
5
Always great service from Eric
Jackie Wheeler
Mar 4, 2019
5
Excellent Customer Service.
Abilash Amarthaluri
Feb 15, 2019
5
Brandon Casey is a pro, let alone has patience and knowledge to make my experience a good one!
Tom Ireland
Feb 1, 2019
1
I’ll try to summarize-phone calls, messages not returned, long wait time on hold, no one knows I’m coming when I drop off car, then later no one seeming to know where my car is, ridiculous wait time to pick up car, VERY rude cashier staff - and all of this their fault for not fixing the car right the first time
Marcia Babiak
Jan 31, 2019
5
Took my old X5 in for a computer programming safety recall service. Called me promptly when the service was completed. They have an appointment slot open later on the same day, so I took my 2019 X5 in for them to check out an issue with the 2nd row seat. The vehicle is too new for them to have any replacement parts on hand. Eric was very professional, courteous and told me he would contact me when the replacement parts arrive.
Stephen Wong
Jan 18, 2019
5
Having bought an extended "Platinum Warrenty" on this car as our original was getting close to expiration, I was expecting a fuller coverage that I seem to have. BMW USA and the dealer both tried to explain what is actually covered. Since purchase, this X1 has experienced a failure of the start/stop function. Several times I was told that the "computer" needed to be reprogramed to fix the problem. This week it was the battery at fault. We really like the feature as we have it on both vehicles we now have and two that we no longer own had it also. The fires here in Northern California, put a lot of trash in the air and I felt that the cabin air and intake filters should also have been cleaned or replaced, again not covered under the Platinum coverage. The mileage on my 2018 X3 M40i was also noticeable, at about 10% loss. That service will come in March and at that time I'll find out how much that's going to cost.
Charlie
Jan 18, 2019
5
good quick fix, didn't try too hard to up sell me other service
nowatt7
Jan 5, 2019
4
Regular Service. Wait was a bit long, but service process was smooth.
ABCD1234
Jan 2, 2019
5
GREAT job, as usual! Wayne Chan is AWESOME! Nice work, guys!!
CYOUNG22
Jan 1, 2019
5
BMW IF MOUNTAIN VIEW GAVE ME THE BEST CAR EXPERIENCE I HAVE EVER HAF WHEN PURCHASING A CAT. EVERYONE WAS SO FRIENDLY AND SUPPORTIVE. THEY MAKE YOUR CAR BUYING EXTRAVAGANT. EVERYTHING WAS TOTALLY ON MY TERMS NO GIMMICKS. THANKS BAYRAMI AND ADAM. !!!😉
CL Campbell
Dec 29, 2018
1
I was very surprised on last Friday when I dropped my car for service that both uber service and shuttle service are not available for customer anymore! I am not sure if it is happening in all the BMW dealer or only this location. When I took uber back to the dealer to pick up my car yesterday, the uber driver was shocked to hear this news. Then I talked with my coworker who said even Chevrolet has shuttle service! My coworker asked me if BMW is a luxury car. I don't know how to respond that! I was told that my uber fee will be reimbursed up to $15 and it will arrive in 90-120 DAYS! Seriously? I am still shocked by this level of service happening in BMW!
Yvonne Li
Dec 11, 2018
1
I leased my car from this dealership and I can say it is the WORST dealer I have ever dealt with. The staff and sales rep are very unprofessional and rude. They messed up my registration paperwork and I had to call them more than 10 times to get this finally resolved (after more than two month my registration expired). It was such an ordeal to deal with them and I just hope I don't have to see any them until my lease ends. Get my advice and go somewhere else for your BMW.
Iyad Batal
Dec 9, 2018
5
My service advisor was very professional and got everything done, even vacuumed my car since it wasn’t done right the first time.
Lllinda
Dec 6, 2018
1
First of All, I would like to let you know I am not a new BMW owner; this is my 3rd BMW and have been driving BMW since 2012 when I bought 335i Convertible from BMW of Fremont, another Autonation dealership, my second car was from East Bay BMW. I bought this CAR (BMW 540i 2018) back in Dec 2017, I bought the CAR from BMW of San Francisco as their prices were much reasonable than BMW of Fremont. I used to use Peter Pan BMW as my the service center for my car as I was living in FOSTER CITY. I moved to Sunnyvale Last Feb and hence started interacting with BMW of Mountain View. First Interaction with BMW of Mountain View Service My Interaction started with the first service appointment for my car, I was given Angel as my service Advisor. During the service he reported that there is an issue with front tire and he is advising it to be replaced. When I gave the car to the service center it was not showing any alarm or alert but I still went ahead with Suggestion and got the tire replaced. Now I think, it was absolutely un-necessary and it was just pushed on me without any reason. Second Interaction with BMW of Mountain View Service After couple of weeks, I started getting the alert that there is “Passenger seat restraining system failure, please visit the nearest service center immediately”. Again I was assigned to Angel and gave my car to dealership, after 1-2 days, I was told the issue is not replicable and systems are working fine. Third Interaction with BMW of Mountain View Service Again after picking up my car, next day again I saw the same alert. Next appointment was available 1 week later; I scheduled the appointment and took the car to dealership. This time he told that there was some water damage to sensor and he found a bottle cap somewhere near the seat. I could not understand properly how the water damage is inside the seat while it’s perfect from outside. No water sign or anything. He told me to take the car, put it on heater and leave it for 2-3 days, it should get resolved. I followed the same. Nothing worked. When I asked him to replace, he mentioned it is not covered as part of 4 years manufacturer warrantee and I’ve to pay somewhere close to USD. 2000 to get the sensor replaced. After a lot of thought and suffering from this issue, I drove about 40 miles one way and took my car to BMW of San Francisco as I bought the car from them. The service advisor told me about the issue and said it’s all covered as it seems to be a defect not caused by Water or something. They got the sensor from Germany and replaced it with no cost to me. I was able to check the status and follow with service advisor on text and it was smooth while I was almost unable to reach Angel whenever I tried. Fourth Interaction with BMW of Mountain View Service I was driving to my Office on Friday morning about 9:30 AM and I got flat tire while driving on Matilda Ave, Sunnyvale. I saw the alert and immediately I called the service and the person on call was very accommodating and scheduled an appointment for 11 AM. I drove directly to BMW of Mountainview anyways as I could have not been able to drive later due to flat tire. Reached to Service Center and I believe Zhi (My Apologies if I am not spelling it right) was assigned to me. He said that tire is not on the stock and it would not be available till Monday. When I requested for Loaner, he said it’s not available and there is nothing he can do about it. I mentioned it was an emergency situation otherwise I would have scheduled only when there is a loaner available but he said it’s not possible. I asked about rental and he mentioned we don’t do rentals anymore. He was pushing me for 4 wheel alignment also for $399. I mentioned it is just happened and without any thud or anything. It was just a flat tire, moreover I’ve never seen $399 alignment anywhere in my last 6 years of BMW ownership. I said, let me try other dealership if anyone has the tire then I can get it towed to them as I have only 1 car and I would not be able to do anything without Car over the weekend. He rudely took off the service card and token number from the windscreen and said. “SURE”. I called Peter Pan, BMW of SF but could not locate the tire. As my car was already in their parking lot, I chose to leave the car there. I took UBER and went to Enterprise and rented car for 2 days. I returned my car on Sunday evening. When I called on Monday morning about 8 AM, I was told that my Car would be ready by 3 PM. I went to dealership about 3:30 PM. - Car was not ready, - the lady on the service/cashier was not aware of the status. - Zhi was not working on Monday - Wayne was assigned to deal with my car. Wayne was nice enough to come and let me know that tire delivery got delayed and it is being worked upon and it would be ready in sometime. I was able to get my car back around 4:30 pm. Zhi told me that tire would be USD. 385 but I was given a receipt for USD.449. Again Wayne was nice to adjust and finally I ended up paying 417. Thanks to Wayne for helping me but I am sure I will try my best not to visit BMW of Mountainview ever and never going to suggest anyone as well. I am not sure it’s just me or this is their usual business practice.
Manish Gupta
Dec 4, 2018
5
very courteous service.I am a picky buyer but the Sales manager Ardavan and his associate Hadi showed a great deal of patience working with me.They brought in a car from a long distance location and I didn't want it,and it wasn't a problem at all.Their financial deals was also far better than the nearby dealerships.I highly recommend their services.
Shahab Roohparvar
Dec 3, 2018
4
Salespersons Eric and Michael are very nice and helpful; finance person is quite pushy -- of course he was just doing his job!
SF buyer
Nov 30, 2018
4
Firstly, you did wash and vacuum my car as you said you would. I was very disappointed that, after paying over $2,000 for service, you neglected to clean my car—some courtesy! Your replacement tires are extremely expensive. (I now question whether I needed the new tires as the new tread depth is not that much different than the older tires. I needed to trust your employees’ assessment of wear and accept their recommendation.) Someone on your teams should explain when to replace old tires.
Don’tMatter
Nov 30, 2018
5
Impeccable service!!! I’ve been with them now over 12 years and have never been disappointed!!! The service department is amazing everyone is so attentive to the customers. A shot out to Sean Sundland who has been my Service Advisor for several years and is a true asset to BMW!!
DeAnna Book
Nov 26, 2018
5
Sales representative Ryan Green was professional, helpful, prompt and very attentive to our request. He made sure he coordinated for a very smooth sales transaction.
Support01
Nov 25, 2018
5
Customer service. Eric was awesome and the entire staff made my experience enjoyable
Sergio Rosales
Nov 16, 2018
5
This dealership went out its way to make leasing a car from them a very positive experience and provided very competitive pricing throughout the process.
Jerry Rosenblatt
Nov 14, 2018
1
For the past 3 years, I have been very pleased with their service. But, my experience with recent visits was very different. First, I had to go back for a second visit for an issue that I would have expected to have been detected and fixed in one visit. Second, my service advisor (John) was good at telling me policy, but provides a poor customer service experience. I eventually had to ask to speak with his manager. Third, they were very disorganized, when I was picking up my car. They had me waiting, when no one was actually getting my car. When I got tired of waiting, I walked outside and found my car parked in the alley (and no one else around). It then took several more minutes for them to actually locate my keys. I expect more from BMW, especially since previous experiences were much better.
Hank Wang
Nov 8, 2018
5
Wonderful service. Quality service as always.
Faramarz Forouzandeh
Nov 8, 2018
5
Wayne Chan was very friendly and professional providing services on my 550i. Thanks!
Ray Cheng
Oct 10, 2018
5
See some of THE most beautiful BMW's ever while in line for service! Not easy to find the service area while being rebuilt, but once there, service just as good as ever.
noneapp
Oct 9, 2018
3
Overall it was fine but due to construction the facility is difficult to navigate. It also feels like quality of experience is owing down perhaps due to cost cutting related to loaner cars. Wait time was a bit of issue on both ends, drop off and pick up.
328i2011
Oct 4, 2018
5
When I scheduled a service I also reserved a replacement loaner vehicle. I arrived on time for my service of my 230i, and when I went to the transportation office there were many customers waiting for loaner vehicles, they had run out of loaners and even Enterprise, their backup, had run out of cars. I was told that 30 reservations had been made, but MANY customers had not returned their loaners. I imagine many entitled BMW customers are guilty of this inconsiderate behavior, but since this is probably not an unexpected problem, why do you make so many reservations for loaners when you can expect such behavior? My service guy footed the bill, at his own expense, for a LYFT vehicle to get me a ride home to San Jose, but I was still without a car while my car was being serviced, and I had to foot the bill for an an UBER ride back to Mtn View to pick up my car. THANKFULLY, otherwise everyone was lovely, professional, and curteous, and the rest of my experience was superlative. Thank you Judi Whitehall 230i lease customer (408)833-5358 judiwhitehall@gmail.com
Judi Whitehall
Oct 2, 2018
5
We brought our car in before a family vacation we have had scheduled for months. It turned out the service needed would keep us from driving our own car to LA for our trip. Our service advisor, Matthew, went absolutely above and beyond. He didn't just secure us a loaner for local travel, he got the mileage limit waived so we could drive the loaner to and from our trip to Disneyland. We were so grateful for his kind, professional help every step of the repair process. Matthew made us feel important and that our concerns were heard. We sincerely appreciate all his help to keep our trip on the books and fix our car while we were gone. Seriously, A+ service from him. We can't thank him enough.
radroth
Sep 25, 2018
1
The finance rep was really bad. He kept trash talking the reliability of BMWs to try to get us to buy the extended warranty. Nothing like dropping 60k on a car and then having the dealer tell you it is unreliable and is guaranteed to need expensive repairs the moment the warranty is up. He also lied about CA law regarding early loan payoffs, saying there is a penalty and that the dealer "will come after you" if you try to pay it off early. Not true.
Tim Agnew
Sep 10, 2018
3
It was all a good experience but it took forever to do all the paper work.
Nini0313
Sep 4, 2018
1
Bought my X3 from here & been getting it here for regular services. They stopped doing Uber courtesy drop off and pick ups, car was serviced but the courtesy car wash was not done.
Rok Char
Aug 29, 2018
5
I have been a customer of BMW of Mountain View for many years. They have always provided outstanding, top-of-the-line service, sales assistance, and many options to choose from. It's a wonderful bonus to note that BMW is the Official Luxury Vehicle of the San Jose Sharks, and a proud sponsor of our "Sharks Extra" post-game highlights show on 98.5 KFOX and the San Jose Sharks Radio Network. Recently, I picked up a new X1, and am enjoying the drive very much. The vehicle is fun to operate, and most importantly, it is very safe. I highly recommend working with BMW of Mountain View when you consider your options. Thanks for listening, and see you during hockey season!
Dan Rusanowsky
Aug 14, 2018
1
Since I bought my car from this place, I've had it serviced here many times. Most of my experience was positive. However, that changed a few days ago. At the beginning, there was quite a bit of effort to up-sell all sorts of unnecessary things, which I declined all. It wasn't like this before. And the service adviser explicitly told me that they wouldn't reset service indicator after oil change if I didn't elect the other overall inspection/check ($105+). This is obviously a trap to get people to accept that completely useless and unnecessary service (not even mentioned in operating manual). And I couldn't care less if they didn't reset the indicator as I could do it myself in a heartbeat. After I came in to pick up the car after about 4+ hrs of recall repair and oil change, I waited over 30 min's, but they couldn't bring it. Later, the service adviser came in and told me that they couldn't start the car. It turned out that they left the hazard light on for so long, it drained the battery. But nobody apologized to me for what happened. When I said to the service adviser that what they did could have inflicted some damage to the battery, the blinkers, and light bulbs that were flashing all that time. He flat out rejected my supposition. When I asked him if they could hand me a written promise to take responsibility in case there's any sign of damage to the battery or others, he wouldn't do it. The car was supposed to be washed after the service, but it was covered with a new layer of dust. For that, they repeated the wash, but that was all they would to make up for all these. Also, the service adviser told me the vehicle was delivered around the promised time. I couldn't disagree more. I had to wait 30 min's after arriving in the waiting room, then the bad news, additional time for another car wash, arguments, ... This whole episode left a really bad taste in my mouth. I probably won't return here for a service.
Ben Lee
Aug 13, 2018
1
I would not get my next BMW here. Take my advise "GO SOMEWHERE ELSE". The customer service during the sale is okay. After the sale is complete, it's the worst. Learn my lesson, I will not be taking my car here for services that's for sure.
Ariel Abarquez
Aug 10, 2018
5
Service has varied over the years. My last few visits were outstanding. Having a good service advisor who knows you, your car and cares that you get good service makes all the difference. Wayne Chan has been that person for me. I recently sent an email to Wayne on a Sunday letting him know I was worried about my brakes. He told me to come in first thing Monday. He took care of everything and had a loaner car available for me. Thanks Wayne!
Yvonne Craycroft
Aug 3, 2018
5
This is one of the best experiences I have ever had in a dealership. The Sales Associate, Greg McKenna, was responsive, straightforward and honest throughout the entire process. This is one of the very few cases that I did not have surprise after I walked into the dealership (usually they will tell you something different from previous phone calls or email communications). Greg has been very patient with me in the emails and also in the face-to-face conversations. He answered all the questions I have. I like the quotation provided by Greg in PDF format. It's very clear, detail and straightforward. The finance process was quick and not as painful as I have expected. Greg asked their BMW Product Geniuses (Matthew Gonzales and the other person, I forgot his name) to give me a brief orientation. Matthew was very knowledgeable and helpful. Overall, this was a great experience and I would recommend Greg McKenna and BMW of Mountain View to any friend of mine.
David_L
Jul 22, 2018
1
Total rip off. Everything they offer is much more expensive than everywhere else. They tell you replacements are needed for parts that are not really worn down yet. Don’t go there.
Patrick Bartosch
Jul 21, 2018
5
I work here. Wonderful store to buy the most valuable car brand. We love our clients.
Hamed Bayrami
Jul 21, 2018
5
Two repairs to "91 BMW 335d (E90). Work part of a BMW recall
Troll Guy
Jul 12, 2018
5
I like Autonation very much and I wish that my previous three BMW were all bought through Autonation. They give you more discounts and rebates than any other dealership because they are more like " no haggle " dealerships. They quoted the price for new car and trade in both on line. So if you like the price and the car is there, it really saves you a lot of time. The sales representative at BMW of Mountain View was professional. I would strongly recommend Autonation and BMW of Mountain View.
Jane Trevena
Jul 3, 2018
5
I have been using the service for my X5 here since 2013 and it had always been really good . Quality of service and advisement from service engineers are excellent . I did experience some confusion around my loaner car availability this time; although there was an appointment scheduled for me to pick my loaner vehicle , The front desk guy did not have the information and assumed that I scheduled my own loaner appt ,showed irritability and once he found out that was not the case , instead of saying he is sorry about the mix up went about making irrelevant excuses on what other customers do, what the software glitches are etc . Needs better coaching to handle customers when there is a mistake due to whatever issue with internal coordination . Don’t take that out to the client .
Angira Goswami
Jul 2, 2018
1
Worst dealership experience in my time owning BMWS. It takes hours to get a loaner/drop off a car, to return a loaner car and pickup only gets worse, complete nightmare. I waited 45 minutes to check my car in alone, nothing here is designed for the convenience to the customer to add insult to injury their loaners are filthy inside and out. I had to remind myself that it is exclusive to how poorly run this dealership is vs. others I’ve been to (where the hell is the GM? Vacation?). No air conditioning in waiting areas on a 90 degree day, zero amenities offered to the customer (w/exception of a crappy water cooler with off brand water in it). BMW should pull this dealers rights to sell their cars until they can provide a luxury car experience. Dealerships like this ruin an owners overall experience, avoid this place at all costs and go to Stevens Creek or SF BMW. The drive is worth it, you’ll spend the time in your car vs. being subjected to their disgusting accommodations and horrible customer service.
Steven Wayne
Jun 22, 2018
1
I've purchased several BMWs over the years from BMW of Mountain view and each year their service has gotten worse. My wife and i recently ordered and purchased a 4 series convertible and the overall experience from start to finish was horrible to the point where we almost walked out on the deal as we had to wait 1 hour and 45 minutes to meet with the finance people and give them our check - oh, and we had an appointment. It seems our sales person was doing everything possible to help as the deal was "done" - so i don't fault him. Additionally, during our wait, I asked several times to speak with the general manager but during our nearly 3 hours at the dealership it seems he was too busy for us. Take your business elsewhere. I've been a loyal BMW driver for over 20 years but if this is how BMW treats its customers, my money is going to another brand.
Ryan Knauss
Jun 1, 2018
1
I have been using the service at Mountain View BMW for few years now with all good experience. However, I brought my car in for service yesterday. The advisor seems not very friendly and no energy at all. The loaner car department need lots of improvements too. I’ve waited 30 minutes just to get my rental car. Customers were complaining with the long wait. Only thing good I can say is the Enterprise car rental guy. Perhaps they need someone from Enterprise to teach how to provide good service to customer. Shamed!!!!
Eric Tseng
May 9, 2018
5
Great experience. Hadi was so sweet and attentive. Got what we wanted and such a deal on the financing, thank you Kyle. Love, love the car of my dreams. Thank you for making my dream a reality. �
Blanca Cabral-Perez
May 8, 2018
1
The Good: Extremely polite, seemingly organized with all the construction chaos, and appointments/loaners were readily available The not so good: Just bought a car from somewhere else and had it in for a very expensive purchase inspection. Vehicle is still under warranty and I am having huge issues with comfort access. After driving the car for a while I am unable to lock the vehicle right away...additionally, im seeing lots of 'key not seen' error messages on the dash. Told the Service Advisor of my issues and the suggested fix was to put my key into the ignition/dash slot to charge...but the key doesn't charge there as I have Comfort Access?? Was looking for general info and wear and tear info on what might need to be replaced etc. All I seemed to get was tread depth remaining/brake pad remaining numbers. I have no history of fluids/filters and was hoping for a bit more insight. Felt like a waste of almost 500 bucks :(
Ryan Carbonetti
May 7, 2018
3
The dealer responded to the request to inspect the recalled part for replacement. However the inspection was inconclusive. No recall part replacement took place while the vehicle was at the dealer for two days. Sometimes price paid is just not monetary as it is inconvenience, time spent and the resulting outcome.
Silver300xi
Jan 24, 2018
5
A lot has to do with David Truong... He has been my service provider for several years. Honest, thorough, knowledgable, friendly. Can't ask for more
jlgeorge
Nov 14, 2017
1
For the past couple of times that I bring my car for service, there is always something wrong. Second, every time that I bring my car in, it's never ready by the time promised. I feel that one there is not enough qualified technical and I am paying for the premier service which I don't think that I am receiving and second the labor cost is way overstated for the simple jobs that they perform. I don't feel appreciated very being a valued customer for the past 10 years.
Covina14
Sep 1, 2017
5
Super easy to book my appointment. Great service by the techs on my 5 series.
BMW5Menlo
Aug 23, 2017
1
I purchased a used BMW Z4 from BMW of Mountain View & Sean Shah was the financial manager for the deal. Sean Shah lied at multiple times. All he was trying to do is make some money by selling warranties that I didn't needed. When I asked to remove them from my deal, he asked me that I will drop some price for the car but you have to buy the warranty. If the car price can be dropped then why are they selling me on high price? Secondly, Sean lied to his own Boss telling him that I want to return the car unless they drop the price. This created a weird situation. Finally when I asked him to cancel the warranties, he lied and told me I cannot do that. He did not responded to my email and would not see me in his office either. I had to call the BMW financials and ask them personally to help me with the matter. I had worst experience. I think BMW of Mountain View needs to fire this guy Sean Shah and at least hire some better financial person who is customer focused rather then commission focused for himself.
hakeemsyd
Aug 12, 2017
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