I would give 5 stars for the used vehicle I purchased. It was the best value in the Bay Area and I was super pleased with the trade-in allowance for my older Honda truck. The internet sales person I worked with was very attentive and flexible about meeting me for a test ride. I do not live close to Mountain View and I had to arrange for a time after my work to commute the 1.5 hours up to the dealership. Arrived 10 minutes early, met the salesperson and after exchanging my license and insurance information, I went on a short 10 minute test drive (I had not seen the vehicle in person only on the internet). It drove great was clean as a whistle and when I arrived back I let the salesperson know I wanted to move forward with the purchase. While I was out in my test drive, the service manager confirmed my trade-in value and wishing and hour I had received the final cost and paperwork to begin finalizing the sale. At that point, the salesperson notified my that I was third in line to meet with the finance representative and that it could be a “long wait”. He suggested I go get dinner and not rush back. When I arrived back after awhile the salesperson said their was still two customers ahead of me, apologized and I began to wait. The wait ended up being ridiculously long. I am a very patient person but by the end of the 4th hour plus about 30 minutes I had had enough. I walked out towards where my trade-in was parked (next to the vehicle I wanted to purchase) completely ready to leave. The salesperson was applying the temporary registration sticker to the vehicle when I walked out. I was angry and vented that I couldn’t understand how that many people could have been in front of me and how inconceivable it was that I had been there over 4 hours without even making it into the finance office. By the way, my financing was all pre-arranged through my credit union - so there was no delay on my end. Finally, the couple that had been in with the finance representative for over 1.5 hours left as I was venting. At that point, I was ushered in with apologies. I exclaimed, “how could have taken so long and how in the Hell were these people here before me!”. The finance representative and I finished in about 20 minutes and after 4 hours and 50 minutes I was in my car on the way home. This was 9:50pm and I still had 1.5 hours of commute home. Anyway - what I’m trying to say is that my salesperson was great, the finance representative was great and efficient, the other employees were very cordial and helpful, and my car is great but how in the Hell would they not have other finance people there to handle their customers?? I feel like I lost part of my life sitting there that I will never retrieve 🤣😭

nice purchase experience. no brainer price upfront. Nick was incredible as a sales person.

This is the friendliest BMW dealer I've ever been. Bought a 2021 X7 here. Shahram Fakhraie helped me, and I'd like buy other car from him if I needed.

Bought a preowned Prius at this BMW dealership, which feels like some kind of irony. But the communication was clear and constant. I never felt as if I was being swindled. Vu was an excellent seller and the financial officer was great. They only had two working at the time on a seemingly busy day, which delayed my purchase for a few hours. That was the only down, considering that we had prepared somewhat in advance. But other than that, a great experience.

Marc Nappi is your guy! Amazing customer service hands down; you won't be disappointed!

My appointment was promptly served. The advisor, Wayne Chan, was attentive and noticed our regular service was also due and made arrangement at the same time - saved us another trip. The loaner car was handy while my car was being serviced. Overall, it was a very pleasant experience.

Scheduled car yearly service with Wayne, and he was really on time. Satisfied.

Great Experience.. Booked the car over the phone with the exact specs that I wanted . When I arrived the car was ready took for a test drive , finished the paperwork and drove off

Bahman has been incredibly helpful with my BMW X1 and X3. He goes the extra mile to make things happen and you always feel he is on your side. He is the best.

Great service department which leave you with no worries

The service was great👍👍👍

I do appreciate the service on my BMW 525. There was a frustrating issue in regard to just a smog check, and Mr. Chan really stuck with it, also being patient with my own impatience and frustration. So I do appreciate the communication and dedication.

This is the second time that I take my BMW for service at this location. In both time,the service was great,Matthew was my adviser and he did a good job,my car service was done before the promised time. Thanks e everyone.

The whole process was very efficient and professional. I booked the service online, BMW had a loaner car available when I arrived and the service addressed all the open issues. Mark was really helpful and professional.

When searching for a new car for my son, BMW of Mountain View was one of a handful of dealers we checked out. Thank goodness they were on our list as our experience was second to none! Nick was our sales person and we could not have asked for a more professional and honest person who stood behind everything he stated while finding a great deal for my son. PJ who is the general manager runs a first class operation that is all in to ensure their customers are happy. Thanks to Nick and PJ, we not only leased one care, not two cars, but three cars in converting to a BMW household. The BMW of Mountain View definitely deserves a five star rating!!

Brandon Casey did a great job communicating with me and managing the service of my vehicle.

It was my first time dealing with a car dealership directly, was a wonderful experience. Both sales manager Bentz and financial service manager Hadi were amazing, and helped me through the whole process. Especially Bentz, from the online communication to the actual meeting in person, he was always there and made sure everything worked out smoothly. Bentz was able to got the car that I wanted and a great price that I asked for. They truly earn my business all the way from SoCal!

It was a great experience work with Wayne Chan. He is the best service advisor ever I met before. He is really courteous and knowledgeable. I always make an appointment with him every time and he provides great service and kindly shares every information with the customer. I seriously consider purchasing another BMW vehicle for the future because of him. Thank you again Wayne!

Perfect now that the remodel of the service area is complete. No confusions..

Was willing to look past all the wasted time and Raphael being so upset I had a pre-approval from my credit union and didn’t finance with BMW. Finally picked up my 2015 BMW X1 the night of December 23rd, 2020. But 2000 miles later the rear brakes sensor saying it’s time to change the rear brake pads. I called Mountain View BMW and they told me not to worry! Just reset the rear brake sensor. I reset. And 1 mile later the dash screen lit up red saying again to change rear brake pads.I checked rear brake pads and there seems to be some meat on the brake pads. So how is the rear brake sensor going off. I know BMW uses a softer ceramic brake pad that wears faster than most autos, but I don’t drive hard, I don’t race. Just cruise to work and back. The car only has 39,000 miles on it. And of course the rear brakes is something that is not covered. I enjoy working on cars so I guess I’ll just change the rear brake pads and sensor myself. I just thought they would handle it. That’s why I decided to buy from a reputable dealer. O well.

This is my Second car purchase from Mountain View BMW Location, can'r recommend enough, every visit is positive experience. Thank you.

Amazing service. Everything was on time, the facility is easy to find, it’s spacious and clean. Love it! Will make my favorite

Wayne proactively answered my questions and provided a lot of useful information. He’s a great advisor and partner to work with me. Thanks a lot for his help!

Brandon, my service adviser has always been kind and accommodating to my needs.

Very good professional courteous care.

I always get my car serviced at BMW Mountain View. Excellent customer service from my service advisor Wayne Chan. Thank you very much.

always receive timely & friendly response from my advisor Wayne, followed by complete and quality services. Great services from all aspects. Thanks!

Sean at Mtn View BMW was very friendly and responsive with my order. There was minimal hassle and I am overall very pleased with my transaction.

Complete unprofessionalism and hatred from the service department in Mountain View. My original appointment was rescheduled by BMW because a loaner car wasn’t available for me to take home. On 1/8, I came to drop off the loaner/pick up my M2 and was rudely approached by a man who happened to deliver the loaner to me the previous day. He aggressively made a remark about me not filling up the tank with fuel and started to raise his voice at me. I was never asked to return the loaner with a full tank of gas. If I was given the proper instructions, I would have returned the car with the full tank of gas. I’ve owned several bmws in the past and never once have been asked to return a loaner vehicle with a full tank of gas. When asked to speak to a GM, I was rudely welcomed by John Seadler and he did not care to listen to anything I had to say. I wont be returning here anymore. You lost my business.

Very professional and courteous, quich and hassle free.

The service center was full of very respectful people, who were pleasantly polite. Even though I was scheduled to have a car while my car was being serviced. They made up for it by offering me a diagnostic check that was not a part of my service for my car that day. That is what I call, making the customer happy.

First visit has been good. Regular service under warranty. Hope they keep up the good service. Also big thank you to David Troung. He was amazing in explaining details about the service. He also followed up in a timely manner after the service. Update 2021: Matthew Richardson went over and beyond his call of duty and arranged for a drop off. All things agreed upon was completed without any hassles amd with transparency.

This is our 2nd time with BMW Mountain View, and it’s still a good buying experience. They have good inventory, very relaxed atmosphere and knowledgeable sales person. The sales personnel was able to guide us to the perfect BMW for my mother. We went home very happy with our new X1. Thank you, BMW of Mountain View

We are very happy with our new car bought at BMW Mountain View. Laura Blanc is an exceptional salesperson there who is a true CAN-DO person. It was a pleasure dealing with her. She really helped us trade a Canadian car in California for a good deal!

I am very happy with the service I received there.

Professional and personable, timely and communicative, and of course the best quality service! Having moved from another BMW dealership because of relocation, this was my first interaction. All service department personnel were welcoming and competent. Good to have a new team that I can trust to do whatever is necessary for both the car and me.

Wonderful services. Very professional

Have had excellent service experiences here so far! The reps go out of their way to make sure I am taken care of when I come in for service. No complaints at all!

Very helpful staff. Both at sales department and finance department especially Madhuri Bhalerao at sales department was very helpful throughout the process and made me very comfortable as this was my first car buying experience. My car came with pre existing scratch and dent, but dealership was kind enough to notice it and fixed it for free. Overall great experience, will definitely recommend people to visit dealership if they are interested in BMW.

Bahman Farzan was a joy to work with. Best sales person I’ve ever bought a vehicle from. I highly recommend him to all my friends.

Annual warranty service, no issues, loaner car free of charge, friendly staff,

I have been going to the BMW mountain view service center and the experience has been very good. The checkout process is lightning fast, simple and intuitive. Also the service representative took good care of the diagnosis and providing me with options. Overall a good, pleasing experience and I definitely recommend this place. Thanks Sunil K G

My experience with BMW Mountain View was FANTASTIC! I typically avoid dealerships (previously used a broker); however this dealership changed my opinion! Our Sales rep (Gaurav "G" P.)was so knowledgeable but no pressure tactics. We presented a tough deal with him and he just got it done! The Customer Service was superior at every level! Friendly and professional! I recommend BMW Mountain View to ALL!

The customer service, specialty the sales teams, I want to name Mr. Rashpal Aulakh, Sales Manager, who is very co operative in every step from start of negotiations till end with his associates, Name Sean Fakhraie.

Daniel Valiao helped me to pick the car and and go through the process. The service is great, he is very patient and professional.

The buying experience was great in some ways and not-so-great in other ways. First, the great aspects: (1) I did not have to spend any time researching features, capabilities etc because I leveraged the research and experience of friends who are BMW owners and had recently researched the car (2) salesperson was excellent. He was very responsive (e.g., responded to a quote request within hour of online request, and gave me a good price). And he was super nice, not at all pushy, and super considerate. The not-so-great aspects were (1) finance person tried to convince me to buy things I did not need. And I wish that the finance person acted as an ally versus seeming like an adversary. Note: he was nice. (2) excessive paperwork and signatures (I think I had to sign 20 documents) and use of paper documents demonstrated that the process is still ancient and prehistoric! (3) it took over 3 hours, from arrival at the car dealership till final signature. Please accept these as constructive criticism. I really want BMW to improve the not-so-great aspects of the buying experience, so that more people will buy BMWs.

Great show room and customer services from our salesman, financial manager, and GM. I would highly recommend all friends to this location.

They did a great job repairing a rip in my leather seat and lent me a loaner car. The car was ready the same day and when I went to pick it up, someone helped bring my car seat to my car and it was so nice and helpful. Great customer service and amazing finished product! Love them.

The service in BMW of Mountain View was AMAZING! Gaurav was extremely professional and helped a lot with all my requests and questions regarding purchasing my new car. Highly recommend!!!

We found the selection of available cars here pretty good, but the sales staff were not great. They were not particularly knowledgeable about their products (we were looking at an EV), and even though we had an appointment, everything about the visit was painfully slow. We did buy a car, but it took over 5 hours to complete the purchase, even though we had already picked out the exact car before we showed up. Overall, an okay place to browse, but not recommended for detailed info or to make a purchase.

bait and switch, they had coupon on the internet for BMW battery replacement for $340, but when I got there, they told me they don't have that kind of battery, and for the battery they have the charge is $680. what a crook.

Our experience at this dealership has been nothing but amazing. Absolutely speechless and can't thank Frank enough for his wonderful help, patience and support throughout an unbelievable day. We rented a car and drove all the way for 4 hours just to buy because Frank stayed late nights working with us over the phone to secure the vehicle that we wanted. And in the end, he even helped me return that rental car and drove me in his own car from SFO to the dealership again. What a guy!! A huge shout out to Najib, the Finance Director, who helped us secure the loan, despite all the difficulties in our paperwork since we're not citizens and he was generous and patient with us all the way.

It has been a challenging year to order a custom car from Europe with the rolling lockdowns, but BMW MV was supportive and communicative all the way. Good job.

I worked with Nick Nguyen and had a stress free no pressure experience. I went in with no expectation to purchase a vehicle and left with a beautiful brand new BMW. My wife and I couldn't be happier with our new vehicle. Every person we worked with at Mt. View BMW treated us with such courtesy and professionalism. I normally dread going to dealerships but this experience was nice.

My wife and I purchased a BMW X5 Hybrid in late December. The sales rep was very knowledgeable about the car, as well as polite and patient. There are a lot of bells and whistles on this vehicle and he did a good job of explaining many of the features without overwhelming. We are very satisfied with the experience and especially the car!

Excellent, professional service by sales in buying a new car at year-end. No games on pricing or trade in--just straight information. Good experience all the way around, capped by great pricing.

This is a one-stop convenient place to pamper my 'baby', attentive and efficient service personnel where I could drop my car and get out within 30 minutes and most importantly, love that a loaner car is still provided as an option. Even though BMW of Mountain View is further than another BMW dealership to my house, I still find myself going back here time and time again.

BMW of Mountain View always provide excellent service. They’re always courteous and respectful. The employees are knowledgeable and accommodating.

Pleased as always with the phenomenal service here. Friendly, knowledgeable staff with daily car updates/status from my personal advisor. With Covid, they are taking every precaution, with wiping down the interior of your car along with wrapping parts of the car that the technicians would likely be handling. The courtesy BMW car rental makes for an easy in and out, keep the car until your car is ready for pick up is really convenient. Very pleased with the overall service!

Mark Sleiman provides the best customer service! Very diligent and take great care of my car.

initial service personnel assistant not very accomadating. Challenge our appointment made. The main service advisor and genius advisor was very good

My service advisor, Matthew Richardson, did an incredible job from setting up the appointment to keeping me informed throughout the process. My vehicle was repaired and delivered on time. Also, the loaner car pick up and return was very efficient. Thank you to Matthew and his entire team for doing a great job.

Excellent service, quick email response. Would highly recommend.

1st off - I'm appalled that it is possible to lock a key in the trunk without reasonable recourse to recover it. The trauma that acccompanied this event causes me to question why I bought a BMW. On the subject of service - once the AAA truck brought my car to the dealership I was comforted knowing that my key AND PURSE - wallet - cell phone - would be retrieved. Personnel were soothing, wait time OK, and my purse was rescue. Along with my sanity!

It was refreshing to have dealt with Mark Sleiman, my service adviser (who had risen up the technician ranks) who: email & convince me to get the car in the shop; explain exactly what was being done to the car and why; apply discounts when possible; arrange a loaner car; and provide an excellent customer interface through the 2 day repair & service. My 2012 BMW 328i now runs like a top. And good folks like Mark make all the difference.

Fast and very resourceful!

The staff at this location was fantastic. Very professional, extremely helpful, and took an abundance of COVID-related precautions to ensure that things were clean and safe. Highly recommend!

Customer service was exceptional...very personable. Mark was great!

Pleasant personality of staff

Very good service. Performed repairs as described. The amount of time taken for the repair was reasonable. The service adviser was helpful and courteous. Glad that I brought my car to this dealership.

My experience with BMW mountain view was not very good in the past, in regard to vehicle service or the advisors. But this time I met my service advisor Matthew Richardson, he is one of the best BMW Service advisor I would say. He was not rushing things, he sat with me and heard all my BMW concerns, he gave me best advice on what is best for my vehicle(why it is needed) and what I should not be concerned about. He also helped me making a decision on service plans with all the math and best way I can save some money keeping my car up to date. Thank you Matthew, keep up the good work!

Two airbags needed to be checked and possibly replaced. Since I decided to wait for the car, the rep prioritized the repair and it was completed in just over an hour. This included a free car wash and vacuuming, and checking the status of all fluids and hoses. Everyone was courteous, helpful and efficient, making the visit very pleasant.

Great customer care in service department (my advisor is Daniel).

Service experience was great. Good communications and on-time service.

Great place to buy your next BMW. Nice selection of cars and no fuss on pricing.

The service writer and the staff were very courteous and professional. As soon as I drove up, I was greeted and helped.The staff were absolutely amazing and took the time to explain what parts had been replaced on my vehicle. I’ve been to other dealerships and there not as courtesy and helpful as this dealership. I continue to recommend this dealership to my friends and loved ones. Thank you again Mike Cirelli for all your help.

Incredible service!

Nice selection of cars. No fussing around on pricing.

Excellent Service, all people has excellent service, quality result, very satisfied. . .

The staff was friendly and my advisor kept me informed throughout the process.

Great service

Great service by the whole team. Mark Sleiman as the service advisor is simply awesome, he goes through every detail and provide necessary suggestions. Overall wonderful experience knowing the vehicle is in good hands.

Zari is an awesome saleswoman. I came in to purchase a 3 series for my mother and I had a limited budget to spend on the car. My mother didn't like the way the 3 series looked. Instead of thanking us for stopping by, Zari went above and beyond to find us an alternative vehicle. She showed me a 5-series that was an ex-loaner. The MSPR of the 5 series was more expensive than the 3 series but the payment was cheaper. My mom was super excited about this vehicle. I recommend Zari to everyone who wants to purchase a BMW.

Nick Nguyen made my first BMW purchase amazing. In needed for a bigger car for myself but purchasing one in the pandemic time was quite interesting for me, since I need to limit the spending time at the dealer. I got Nick's contact from one of my friends. I emailed him about what I liked and received a details quote. Nick was not pushy but assured if I had any questions. After a test drive, I found my dream car!! Thank you Nick Nguyen, you're the best!

Friendly and helpful sales and management. Enjoy doing the business with them.

12/17/2020 - service was fantastic. I live close by so I had someone drive with me and drop me off but they offered to provide me with a loaner vehicle. Service was free of course since they include that with the vehicle purchase. I barely had time to get home and have breakfast when they called to have me come pick it up. It's always a pleasure to go pickup your vehicle after its been freshly serviced and washed. 1/2019 Overall I'm satisfied with my new car purchase experience. On the positive side Dorna and the initial deal maker were very helpful. I'll call out special attention to Dorna who took me on the test drive and she was extremely knowledgeable and friendly. She is definitely an asset. The vehicle itself is nice. I'm a big person so getting in is not great. Once sitting in the vehicle there is plenty of headroom but getting in you need to be careful not to hit your head. With regards to the things I noticed that could be considered negatives are: 1) When I was being introduced to the car a small chip on the front windshield was pointed out and I was informed it would be replaced and they took care to mention it was around a $2000 expense. They even wrote up and had me sign some documentation to that effect - making sure that I accept the vehicle as is but with the condition to replace the window at a cost to them of $2000. Then when I got into the finance manager's office for the final paperwork they had me sign the same paperwork but with repair on the description of work to be performed at a cost of $100. So in effect they should have either reduced the price of the vehicle a further $1900 or given me something of equivalent retail value. 2) Another item I could characterize as negative was in the finance managers office and selecting additional plans. They offered me several different plans that covered a variety of things from dings to window chips etc. I really didn't want any of these so the finance manager said I think we can lower your interest rate so that you pay a bit less than what we quoted and you can get these 3 plans included. Had the finance manager been a customer advocate he would have offered me the lowest possible interest rate from the beginning. Had I selected any of the plans it's unknown whether he would have mentioned his ability to have my interest rate lowered. 3) The vehicle I purchased as new had been driven by an owner and had 1300 miles on it. I was okay with that and signed paperwork to that effect. However, as someone that relies upon customer satisfaction, I would have offered some freebies or something of value to recognized I made compromise. Overall, everyone was pleasant to work with. Buying a car is still a process. It ended up being a half day event but to date it's been nicest experience I've had purchasing a vehicle.

Great customer service-no pressure, easy going-will definitely recommend to all friends and family!

Thanks for helping me with my X6, all the questions, texts, etc over 2-3 weeks to help me decide was beyond helpful!

Mark has always been exceptionally helpful. Love how he cares genuinely about the customers and sincerely addresses the concerns. I'd always vouch for him.

I would recommend to go see Adam at BMW of Mountain View. He is great sales person. My wife and I felt comfortable buying from him without any pressure. Adam provided two different models of vehicles because my wife was not sure which one she wanted to drive. All this on the busiest sale day (Saturday). Thank you Adam. We drove 16 miles to this dealership because of the great deals they had. Plus, the dealership has a huge selection. Thank you BMW of Mountain View.

Great service and people. Look for Andy next time. Great guy and reliable

I had a great experience from BMW Mountain View. My sales manager Nick Nguyen was really professional and helpful from beginning to end. Whole process including finance was very smooth. I would definitely recommend to other people

After talking to so many sales persons in different dealerships in Bay Area and having terrible experiences with a few of them, my husband and I came across Mountain View BMW. We got the best offer at this place. They didn’t play any game with us unlike other dealerships and gave us a good and fair offer from the beginning. Nick was the sales person who assisted us during the whole process. He was very friendly, honest, attentive, and helpful. He patiently answered all of our questions and concerns and helped to us to get the best deal possible. By the time we finished signing the contract and all the papers, it was midnight but Nick stayed in the office the whole time - way beyond his work hours- to assist us. Also Hadi, the sales manager, was very helpful and friendly. He gave us a lot of useful information and helped us to pick a plan that best suited us. We received the best customer service one can expect at this dealership. Compared to others, they are very fair and give you best offers and also are very friendly. We had a terrible experience at SF BMW. Very dishonest people with such a bad attitude. I highly recommend this dealership.

Excellent and professional service!

Very good service for car balance and repair experience on my BMWX5. Thanks a lot! Matt

Andy my service advisor took excellent care of me and my X5. Excellent customer experience indeed!

Wayne is excellent and proactive. Issues were addressed with additional maintenance performed, all within a few hours. Quick and hassle free in and out with a loaner as well.

I am on my 3rd leased car from BMW of Mountain View, since beginning of 2015. Over the years, I realized that I am driving a BMW, not only because it is a good car, and good looking, but more importantly, the people in this BMW site are truly sweet hearts. I had car issues, and not all are easy, but people here managed to resolve all and deliver a nice solution to each every one. PJ , Joe help to make the car shopping less tiring, and find what I like. Sean, Wayne from the service department is always pleasant, professional, and very efficient in terms of appointment, maintenance, communication, everything is top notch. They are not only delivering a beautiful car, they are delivering a wonderful customer experience!

Just had a phenomenal purchase experienceat mtv bmw and specifically with Amos Karpf & Bentz. We found the vehicle we wanted with their help and they swiftly aligned all the business/commerce components for a quick close. Net/net.. we bought the car we wanted for a very good price, (we had been shopping for a while) in a quick fashion. No fatiguing sales and finance games. We would highly recommend Amos and Bentz.

I got oil changed and I'm pretty happy! Very good services!

My service manager, Wayne Hong, was wonderful to work with when I recently took my X1 in for service. He explained the work done on my car in detail and made the hassle of having to go in for service during covid completely hassle-free. In fact, I was very impressed by all of the precautions BMW of Mt View is taking to make for what felt like a very safe experience. I highly recommend Wayne for his thorough work and friendly manner! I’ll definitely ask for him when I need repairs or service next time.

My car was serviced here today for a couple of recalls

I knew what I wanted and Nick found the car. It took one email and one visit...they were friendly, flexible and fast. No haggling, very business like. I enjoyed the experience and truly love my X4

Had a pleasant experience purchasing my car from BMW of Mountain View. I worked with Leo and he was very professional and courteous during the whole process.

Mark, the service person I came in contact with was excellent.

I recently got a 2021 BMW X3 here. The sales and service team here are top notch. Gaurav was very good in explaining me everything throughout the process. All the staff here are very welcoming. I highly recommend going here.

We just bought our 18 year old daughter her first car, a BMW 320i series. Gaurav "G" was our guy in helping us get this piece of beauty out the lot. He was super informative, honest, and knowledgeable. Very responsive and friendly. He made my daughter's first experience great. Everything was fast and smooth and we never once felt any pressure from him, just all good insights. Thank you G, my daughter is in love with her car who she calls her baby. If you ever want to purchase a car at the BMW Mountain View, please ask for G.. he is the best!! :)

Very good experience at the service center! Wayne Chan took good care of my M2 and was very informative during the whole process.

Very satisfied with my purchase of a new BMW at this dealership. Shahram worked with me and I believe he was very transparent with the dealer's pricing and rebates decision and helped me get to better price points than I expected. Everyone was courteous if not friendly.

Matthew Richardson was my service advisor. Apparently he is very knowledgeable about BMW, and was able to provide in-depth information to my questions thoroughly. Plus ,he was quite responsive to my calls, even after the service was done. I really appreciate his help this time.

Adam Xavier helped us to get the X3 that we’ve been looking for. He was very helpful, friendly and professional. He was making sure that we are satisfied with our purchase. Overall, I had great experience working with Adam. Thank you Adam!

This was a happy shopping in BMW of Mountain View. The sales, Leonardo, is professional and cares his customer. He replied emails fast and always answers key points. He organized everything and showed me what the next step will be. l feel less stressful with his help. I would recommend him to my friends.

got help from assistant and explained in details of the problems of my vehicle and provided recommendation to fix the problems

BMW Mountain View goes beyond expectations in every way to make sure they keep you up to date on any of your cars issues and explain everything they need to do. Mark Nappi my Service Adviser has consistently given the Best Service anytime I have had any issues. He does an Amazing job for BMW Mountain View! Ask for Him!!!!

Excellent. Daniel (our service guy) was extremely helpful, communicated effectively, and the service technicians were very thorough. Overall, it was an excellent experience.

Branden Casey was able to get my car in and out for service. Also has exceptional communication skills

Always prefer to go to this dealer over Steven Creek as service and customer service is superior.

BMW of Mountain View is the Service Center where you can drop your car without any doubt. Because you can get the best service every time you approach them. You Can easily ask, talk , and discuss any issues with them. They are very open minded, and will explain everything you need to know.

I bought 2021 X5 40i here last Thursday. Leonardo Lunardi helped me throughout the whole process. He is very responsive and very knowledgeable. He is the best sales person I have ever met (no playing games at all). Strongly recommend!

Service for recall went very smoothly. Very impressed with facilities and service manager, John Roy, was friendly and helpful. I've never been here before, but highly recommend.

Best Bmw service in the Bay Area

Great service. Thank my Service Advisor, John Roy, at BMW Service/Mountain View. definitely I will come again for my next maintenance service.

This info/My experience is relevant to people who are willing to trade in for a new or used car. Make sure you don't fall for this trap. Typically a sales man tries to understand at what price you want to sell your trade in car. You mention a number and then he would say he wants to buy your car for himself or for his/her spouse and requests not to inform his boss/manager that he's making a personal offer. He pretends to call his spouse and he would say his spouse finds my offer price is expensive and starts negotiating and you would go down and offer $1K or $2K less as you may know that showroom manager offer price would always be lesser than the market/craiglist/KBB price. By then I had expressed salesman that I want to sell my trade in car the same day (so I could use it towards new car) due to lack of time & pain it takes to sell privately. Negotiation continues and the salesman by NOW knows your * lowest* offer price and Salesman spouse changed mind NOT to buy! Now this sales man goes back to the manager and hints my lowest price and guess what the manager offers me my lowest number or around the same. Though I had option to walk away from the deal, I ended up closing it as I didn't have time and patience to look around for new deals with 2 yound kids. Life was already busy! Bear my experience in mind and play well in their negotiation tricks.

BMW of Mountain View provides personal, courteous, professional service whenever a vehicle needs any sort of work. Wayne Chan is one of many service people who take the extra time to ensure that your car will be well taken care of while there.

BMW of Mountain View provides efficient, thorough, and overall superb service for your vehicle. The service people are knowledgeable, courteous, and detailed in their work.

Terrific experience with the BMW Team, prompt and courteous service. The only snafu was a lack of communication between the service department and the front desk. I received a call reminding my of my appointment but the car was not ready to be picked up, the service department was still waiting for parts. Received the car in immaculate condition, did not receive upsell pressure while purchasing the warranty - love the car, GREAT PRICE

Very good service end great advisor. Looking forward to my next visit.

Wayne H helped me and he is very nice and very knowledgeable! He explained what needed to be done very clearly and was very easy to talk to, and all recall repairs were completed quickly and efficiently. I was planning to hang out in the amenity lounge for the duration, but it was closed due to the latest COVID guidelines, so Wayne booked me a complimentary private shuttle home and another to bring me back. I believe there is also loaner cars available if need be. I also super duper appreciated the complimentary car wash and vacuum! I was a bit nervous coming into the fancypants dealership but it turned out to be a 5 star, 10/10, A+ experience-- thanks Wayne! :D

Don't EVER go there for BMW vehicle services if you pay the bill!!! They charge way more than what is needed. I got charged $880 for a normal service check, with some regular oil change and stuff. I later consulted other auto maintenance shop and they have quotes for <$300. And the staff have bad attitude -- they just want me to pay the bill and leave.

Staff is really friendly and professional. I just leave 4 stars because the loan car they gave me was really dirty but my car was clean when I picked it up.

My key fob was not working and was asked to replace it which is worth $500.As per their advice I was about to order the new key but as a last try I asked to change the battery(car was alerting low battery) and it started working.I am really surprised to see the kind of diagnosing they are doing when they can't solve the problem by just a key replacement.

Very friendly staff and straight to the point! No bs

I can't say enough to compliment BMW Mountain View for their choice in sales person Leonardo Lunardi and finance manager Mansoor Bafaiz. Two very skilled and excellent employees as well as genuine kind people. The whole experience from first speaking to Leo about which car to the final walkthrough of the new car features to the purchase agreement signing with Mansoor, each and every step was like a perfect choreographed process. The reassurance it gave me that I made the right choice was appreciated. I would recommend anyone in the market to buy a car come to Mountain View BMW and talk to Leo. You will not be sorry.

After signing paperwork with the cashier I waited a half an hour to get my car. That is ridiculous. The only reason I brought my car in to this dealership was because of the airbag recall.

Very satisfied with our service advisor. We would recommend.

Went in for a recall. Didn't buy my car here and figured I'd be treated as such. But NOT the case. Wow - the most amazing service. Every single person I came in contact with treated me like their best customer. The service manager, the loaner car manager, the cashier, they guy who brought my car back to me after it was fixed. Definitely will return for other service, and if I need to buy a new car, I know where I am headed!

Easy to deal with , pleasant experience

BMW of Mountain View CA has given me some real help when it was needed as it was this last weekend. I was parked at a local shopping center for about 10 minutes. When I returned to the car, it started normally, but then went crazy, showing all kinds of warnings, some I had never seen before. It took about an hour and a half to finally be able to drive away. That was because all brakes had locked up and the car would not move. Two days later I was able to get a service appointment to have it checked out. When the car was returned to me 3 days later, the cause was in a service bulletin that required a reset of computer functions. They really worked to diagnose and fix the problem.

Every staff member I dealt with was exceedingly gracious. I felt welcome there.

Great Customer Service and friendly staff . I received my car back in 1 day . Thanks BMW Of Mountain View.

Wayne Chan Has always provide great services and responsive.

BMW of Mt View ...Mark Sleiman was wonderful...he got me in during busy Thanksgiving week for important repairs re coolant leak and oil drippings...helped me with scarce loaner and also with my $4-5k bill!

Was looking for a used Toyota Sienna from carfax and I saw that the van I wanted is in BMW Mountain View.I called right away and made an appointment with Leo.arrived in 30 mins in the store and he showed me the vans that were available.Leo was very patient in answering my questions and made sure the car even used went through a thorough inspection.purchased the van and my problem was nobody can drive the van.he was so nice enough to drive the van from mountain view to San Jose at 0800PM.I give this guy 6 stars and 4 thumbs up! That’s how happy i was with the service.thanks guys!

Terrible experience. Their finance people are sneaks and included $3k worth of maintenance contract based on deceiving cost and timeline projections. They were also 'happy to refund' without saying how much and only refunded 50% before any maintenance was even done/needed (and took them 3 months too send a check!). They are not a real BMW dealership; merely a deficient Autonation dealer that doesn't have any direct line of communication with BMW North America, only Autonation corporate.

Took me in despite the fact that I had made the appointment at the wrong dealership. Good service. Clean car afterwards, including sanitation.

Detailed discussion and prompt service , gave estimate of work that needs to be gone a good go low up on his behalf .

I had a great experience when I bought my X5M here last year. I couldn't have been happier then....and now as I just had my first scheduled maintenance done. It was very easy to schedule my service appointment even though it was just before a long Holiday weekend. My service representative, Daniel, was on time and greeted me when I pulled up. He had my history and the reason for my appointment right at his finger tips so I didn't have to explain why I was there. He quickly got things going and gave me an estimated time to complete the work. And the work was done when he said it would be. Finally, it was a nice touch that the car was washed when it was returned to me. Thank you, Daniel! And thank you BMW of Mountainview.

My Service Advisor, Wayne Chan, at BMW Service/Mountain View is an absolute pleasure to work with. Let's be real. No one likes to take their cars in for service but Wayne makes and made the process much less painful. He is extremely responsive, detailed in explaining any repairs that need to be done (in full detail, cuz I need to understand) and all with a positive, upbeat attitude and unique personal customer service that is hard to find these days.

My Service Advisor, Wayne Chan, at BMW Service/Mountain View is an absolute pleasure to work with. Let's be real. No one likes to take their cars in for service but Wayne makes and made the process much less painful. He is extremely responsive, detailed in explaining any repairs that need to be done (in full detail, cuz I need to understand) and all with a positive, upbeat attitude and unique personal customer service that is hard to find these days.

Marc Nappi was very helpful, respectful and nice. The wait time was almost known they took care of me and offered me a ride back home. They serviced my car faster than first estimated and even washed it for me !

Geto out

Very good service from Mt View BMW. I love our Service Advisor Wayne Chan. Very professional and always has the answers to my questions.

Leo walked us through a variety of options on selecting the right vehicle for us. We needed a little guidance on the right X5. He provided such a fantastic experience, that even my wife enjoyed the buying process.

They evaluated my 2012 Prius and gave me a great instant cash offer for it. Many thanks to Nadia!

good service.

Thanks Matthew for the excellent service

I bought a used car amidst the corona pandemic. A few issues I faced: I had a wait time in the store for 4 hours though I had scheduled an appointment They sold a car that has missed a tire rotation and this information was not revealed in their 100 point inspection

I made a recent purchase from BMW of Mountain View and I had an amazing experience. Louis from the sales team and Mansoor from Finance team made it a memorable experience right from the beginning to end. I would highly recommend this place for any of your vehicle needs. You can reach out to Louis with confidence and I am sure that he will not disappoint you!!

Matthew Richardson is a great advisor, always looking into seeing if anything else is needed at the time of service. He makes sure to contact you promptly and keep you posted. All in all, very happy with the service :)

I am extremely excited and happy to lease my new car with BMW of Mountain View. Adam from sales helped me figure out which car was best suited for me. Al Bafaiz and PJ (the GM) were very forthcoming in helping me understand the leasing process and options that come with it. It is always great having transparent and relatable personalities when you're investing in a big purchase! PJ is doing a great job with his team! Overall, the experience was smooth and I would recommend any person considering leasing/buying a BMW to work with these individuals!

I had an excellent experience at BMW of Mountain View. Everyone greeted me with a welcoming attitude. Check-in was prompt. My loaner car was ready for me. The work was done on time. The work was done correctly and I've had no problems. I definitely recommend this BMW service center.

G, the best guy I have ever seen. Definitely 10/10 satisfied.

I had an excellent experience with the service center at BMW of Mountain View. Everyone was very welcoming and professional. My car was checked in quickly. My loaner was available. The work was done early. And my car is running well. Thank you to all the people who helped me!

John Roy is great to work with in the service dept.

Helpful, professional, and friendly one of the best car buying experiences i have had.

BMW Mtn. View, Service Advisor, Branden Casey took the time to explain where the rodents chewed on my car engine wiring harness a 2nd time in 3 months. He kept me informed on any service updates. The service department team were also very helpful and courteous.

I purchased my leased X1 from BMW of Mountain View last week. I love the whole easy, smooth process, especially during pandemic. I have had 100% positive experience at their service department during my lease term and now I am confirming that I love their sales department as well. All people I encountered, from the GM Mr. Roshan to the Sales advisor Joe to the finance advisor Jack, are super nice and do above and beyond to take care of my business. Greatly appreciated. I highly recommend this dealership if anyone considering a BMW, leasing or purchasing.

Excellent experience at BMW Mountain View. The advisor Marc was very nice and professional. He quickly checked my flat tire and helped me to set up the replacement service. And he also helped arrange shuttle service to send me home. The tire replacement service completed in 4 hours as expected, and everything worked perfect. Thanks Marc for the great help.

5 mins away from a test drive, where I was ready to buy the car on the spot, and the saleswomen calls me to tell me the car is in the shop and didn’t realize it till she went to pull it around for the test drive. I confirmed this appointment weeks ago and took time off work. I will never buy a car from this dealership and I recommend you consider doing the same. If you’re selling a X1 2015 Black BMW & you’re doing it through these guys I would take your business elsewhere.

Thank you Nick and Bentz for making everything so simple as a first time buyer and for exercising patience with all the questions I had!

Amazing team. Just bought a X6M Competition and love it. The sales person Zari was amazing to work with and the sales manager was super accommodating. I got the deal I wanted in mater of min with no hassle or back and forth. They mean business. I highly recommend BMW of Mountain View.

Good customer service with Brandon Thank you very much!!

Best experience I have had with any BMW service department. Andy was great in helping me do what is needed and not do what is not. I highly recommend fellow Bay Area folks to choose the BMW of Mountain View for their next service.

When we got a call saying the car is ready for pickup it was the middle of the work day. We said we wont be able to make it there in time before the showroom closes and they said if we did not return the loaner vehicle the very same day they would charge us per day! which i think is absolutely absurd. When after all this drama my husband finally reached the dealership to take the vehicle the vehicle was not even ready. After waiting for 25 mins and asking repeatedly about the vehicle it was finally bought out and guess what!!The car was handed over without even being washed, the floors were super muddy and dirty - the car was clearly not vacuumed and dusted from the inside. Just such a disappointment. After having called and complained about the situation I was asked to bring the car back in to be serviced and offered a free wash! But my question is - who has the time in the middle of a work day to drive back and forth from the dealership for a service that should have been completed in the first place and IF the car was not ready to be picked up why call us and create all that drama about the vehicle being picked up the same day?

On time. On schedule. Did what you said. Great service.

Reena and Almos were incredible to work with. The entire BMW Mountain View team was attentive and helpful. Walked away feeling very good about the transaction, which says a lot when you're purchasing a car. A+ service all the way around!

Staff is excellent and service is fast. Matt is an outstanding agent, friendly, prompt and helpful.

This is the second time we purchase a vehicle at this dealership. Very smooth car purchase experience. Our sales rep Leo was of great help, very open, very informative. No hassle, no pressure. Helped us select proper financing and deal with the trade-in. Thank you!

Mountain View BMW has the best BMW customer service in the area. I know becasue I have tried them all.

Courteous, knowledgeable service, usually quite efficient

Excellent service and attention by professional staff as always!

repair service was done within the estimated time. good experience

My car needed a regular maintenance and a set of new tires. Branden helped me get it done in a day and agreed to match TireRack prices. Great service!

Extremely happy with my 535i. Adam the salesperson person is very knowledgeable guy. He answered cleared all my questions and concerns I had. Thank you guys!!

Great customer service on the maintenance visit. Well organized. New waiting areas are very nice, good place to work.

Dealer. Yes answered all questions and commitments . MAX is very good and knowledgeable on product he is selling. I think he is a great value to your company and especially to to customers. Which in this case is my self. Its not offend I spend 100 k cash for a vehicle. I would done so if I didn't feel 100% satisfied and comfortable. Thank you again .

My husband and I had a great experience at the BMW of Mountain View. We had a great sales rep, his name was Gaurav Pathak “G”. “G” was great at his job. He was a great resource to us, he made sure to learn what our specific wants and needs were as a customer and he delivered. Most importantly he was not aggressive with his sale and instead gave us plenty of room to make our decisions. Even after our purchase, “G” has followed up with us numerous times to ensure we were satisfied with our vehicle and ensured we did not have any questions. Great customer service “G”, thank you for your humble assistance.

BMW at Mountain View is an excellent service from a sale associate to finance manager, a place to shop for buying a new car and car service if you need, excellent place. I am happy with their services.

When I told my husband that I had made a routine service appointment for 9:30am, he said I would be there for half a day. BMW Mountain View proved him wrong. I arrived on time, met with Andrea, my service representative and was finished in 1 hour and 15 minutes. All work was completed and the car was cleaned. Thank you BMW, MV.

Jose did an excellent job following up on all my questions and advocating for my preferences. The new facility is much more comfortable.

We have bought many cars from Zari at BMW Mountain View over the past 20 years. She always provides excellent service and extremely fair prices. She makes you feel very comfortable and you will never feel pressured to purchase. I highly recommend Zari to anyone looking for a BMW.

I always get my car serviced at BMW Mountain View. I’m on my fourth BMW and have been coming here for many years. The service is always spot on. So easy, professional and convenient. Will continue to go here for my service needs.

Courteous and quality service. Facility is clean. Service is done on time.

Excellent Bimmer X5 PHEV buying experience: Three Cheers for Leo (Leonardo Lunardi/lunardil@autonation.com)! Thank you, Leo - he helped us from the first inquiry until the final delivery of a custom-built SUV with the utmost professionalism, patience, and punctuality. Thanks to Mansoor Bafaiz (bafaizA@autonation.com) for our seamless paperwork. I believe if you are looking for Bimmer - Leo is your go-to-man!

I had an excellent service provided by the Customer Service Manager, Mr. Kevin Hagar. He was very helpful, very customer friendly without any personal or company agenda. The service was prompt and very professional. Best Regards, Dr. Arun Mehta

They promise but don't deliver

Highly recommend BMW of Mountain View. The car had electrical damages done by rats getting inside the engine compartment and chewing up the wiring system. We filed a claim with our insurance and Wayne Chan at BMW took care of the whole rest of the process to get the car cleaned up. This is not the dealer we normally take the car in but will be willing to drive a little further for future services or purchase. Very honest agent, will not try to sell you extras like a set of new tires because there is a nail in ONE of the 2year old tires that we took care of for $25. Thank you Wayne Chan for your help!

Didn’t know what to do when I had a dead battery on my electric car, i3 Rex model, spoke to Daniel Martinez in service and he got it fixed for me promptly and at a very reasonable price. Any other issues in the future, I know which dealer I’m going to, BMW of Mountain View.

I had a great experience at BMW of Mt. View. Renna and the team was amazing, helping me get my 2020 330i. It was an easy process, in and out.

Marc Nappi the service co-ordinator was prompt in keeping me advised on the list of items to be serviced and got them done as promised in record time.

Awesome People, Great Customer Service!

Our salesperson was professional and helpful. However, we waited hours to complete the financial paperwork and get out the door after buying a car. They also seem to schedule the sales appointments with little time in between, leading to salespeople rushing. They either need to hire more salespeople and support staff, or allow more time for each appointment so that their customers can leave in a reasonable amount of time.

Good experience. Mark was my service person, very helpful

Awesome & beyond expectations. I have my convertible service, instead of waiting half day at lobby, my service rep offer loaner X1 SUV, the car performed well and we may buy When I pickup my car, the work done and surprisingly clean as well

Stuff members are friendly, and the maintenance was not taking too long.

Great service from Wayne at BMW of Mountain View. Always makes me feel like my car is in good hands.

I take my cars here for service and my service advisor, John Roy, is great. He's an enthusiast and also a BMW CCA member. Dropping off the car was easy. PIcking up the car was a breeze. The cashier, Valeria, had my paperwork at the ready before I even asked for it! I know wait times to get your car delivered to you can be long at certain times, but Alfonso was able to get my car from the garage to me in about 10 minutes. The staff were friendly and professional.

Once again BMW of Mountain View did not disappoint my experience. Branden is trustworthy since he listens to your problem and makes sure that the problem is handled well. You guys rock!

I went in to the dealership to get a battery replacement in my key fob. I was told by the gentlemen behind the desk that I needed to purchase a new one, and there’s no way to replace the battery. Upon further research, and despite his lack of knowledge, I was able to figure out how to change the battery in the key fob and now it works like new. This turned a $300 key fob to a $3 battery replacement. Very disappointed. Before you purchase anything, do your own research and come in well educated.

Excellent service provided by the entire dealership. Mark was exceptional.

Every dealer employees were very professional ,helpful and polite

I had a great vehicle purchasing experience at BMW of Mountain View with Gaurav “G” Pathak as my sales associate. The dealership is modern, clean and organized with an enormous selection of vehicles in stock. G Pathak is a true professional, providing excellent communication and service before and after the purchase. I am extremely pleased. Thank you G!

I leased my 2021 M550 from BMW of Mountain View on 09/16/2020. My salesperson, Gaurav, was very friendly and helped to clear all my questions. They had a good collection of cars as well. In fact, they were one of the very few showrooms in Bay Area that had a M550 that I could test drive. They gave me confidence in my decision and all in all, I had a wonderful experience with them. 10/10 would recommend if you are thinking of buying/leasing a BMW.

I had just changed out vehicles in April and wanted the new 540i but unfortunately the current stock of 2020's was pretty much sold out so I needed to order the 2021. Coupled with the pandemic and the shutdown of the manufacturing site in Germany I only received the car this last Sunday! Mt. View BMW was very helpful thorough the entire process.

I used the internet to purchase a BMW X3. Pleasant experience with the purchasing process.

Great advisor. Thorough and complete your job. Plan to buy my next car here also!

Not only is the service top rate, BMW Mountain View is doing great complying with Covid-19 safety protocols. Service advisors seem to work as a team, so the customer doesn't wait very long. The new Sales & Service building is very efficient for Service visits. I like the late model, low mileage free loaner cars while my car gets serviced.

Huston and Adam were amazing, as well as the finance guy that I completed my paperwork with. There was however, two gentleman that did not make me feel welcomed. The head of sales and one of the other finance guys. Other than that the experience was amazing.

Wayne Chan is a great service advisor!! I dropped off my car for service for the next day, but was surprised they finished it that day! The service was so thorough that they found a nail in a tire. I didn?t even mention I had to refill the tire a few times prior. The car was washed with special water so there were no water spots, too?

Mark Sleiman was great!! Wouldn?t go anywhere else to service my i3.

Easy process and the sales person was courteous and respectful. It took a little longer than expected to complete the paperwork.

I had a great experience ordering my 2021 M2 Competition here. The entire process of ordering, tracking and taking receipt was smooth and pleasant. (And they’re taking all the necessary C19 precautions)

Everyone was very helpful. Defiantly will recommend this dealer to my friends.

Andy helped me with my service repairs, he was awesome! Super helpful and friendly. He followed up with me the whole time while my car was being serviced. He made sure my vehical was taken care of! I had a great experience at BMW mountain view. When I go for future repairs i will definenlty be sure to request him for my service adviser he was so detailed. And that's the type of service I like.

The service was good, there was a minor issue that was resolved with a second visit

Daniel “Benz” in customer service is awesome and he will take care of you. I would refer everyone to him. The rest of the team is just as great with service. This location will take care of you!

Our right speaker holder in our X3 came loose. Initially Marc told me it?s not under warranty and that the dealership thought my wife or someone accidentally jarred it loose. This upset me a bit but Marc said he would try running it by goodwill for approval and he was able to get it fixed at no charge on my next visit.

Efficient business practices; a high degree of professionalism; reliable service department and outstanding sales department (Joe Wahler).

Great and friendly service . The service representative was very courteous and professional.

give you Extra service changer $250 not really need.

EXCELLENT CUSTOMER SERVICE! It was my first car purchase and I was amazed on how Nick N. assisted me in choosing the right car. He didn't just make a sale, he made sure he understood what I needed and what I wanted. It was a fantastic experience. Monsoor was amazing too. I'll definitely recommend your dealership to my friends and family.

Very attentive

everything was great. We enjoyed our experience. the salesman was great.

This is the first time I felt satisfied with the service that I have received here and i must say the service coordinator was good. He listened and he was thorough and polite, and so far the car is running well and the repairs seem to ave been made. Most often I have to come back twice to get things taken care of. Maybe there is a change going on and boy would I love that.

Very helpful service from Wayne Chan. Was provide extensive info for current condition of my car.

My car required a Recall Service and I received a message to schedule an appointment to have it done. I called, set the appointment and the AutoNation service dept did the service. The Service Advisor, Wayne, did and excellent job when I brought my car in. Kudos to all involved for a job well done.

These guys know what they’re doing, very professional and efficient. No pressure sales staff and one of the friendliest I have encountered. Highly recommend 👍🏼

I leased my BMW 530e from here. I have gotten it serviced from the same place since then. I am quite pleased with their customer friendliness, and quality of work. Won't think twice in recommending this dealer to a friend or colleague.

John Roy provided excellent Customer Service. Everyone in the service drive was pleasant helpful, responsive. My vehicle was delivered on a timely basis and the loaner staff was there the minute I pulled in to check in my loaner. Even the Advisors that were not assigned to me made sure I was being helped.

the best staff!! wanna buy a BMW go here

Service appointment. Branden Casey always provides great service.

My Serv ice Advisor, Matthew Richardson, was great! From beginning to end, he understood my needs, kept me informed about the repair progress, and followed-thru to the end. Thank you, Matthew!

Very good service and friendly staff

Excellent service. Attentive and always caring. We dropped our car to be detailed and they always do a magnificent job. I wholeheartedly recommend them!

All in all the process to drop off was very smooth. Great facilities. Bit frustrated to find out there was service due on the car although no notice had been provided.

These guys did an excellent job, from polite negotiating on price to helping us understand our options. Our sales rep Michael was extremely responsive even answering questions at 10PM the day after the sale of the car. Mansoor, the CFS Manager made the lease paperwork process actually enjoyable if you can believe that!

Unprofessional I had an appointment for a car one day after I had scheduled it a week before and the car was not ready then they called to reschedule so I did for the next day then I get a call saying oh We have a client going to buy the car are you still interested? So I said it’s fine go head do what you have to do to make money have a good one bye I don’t recommend anyone going unless u just going to go walk in

My new service advisor was friendly, very informative, and did his best to help make the experience go smoothly.

I have been taking my car to service at Mountain View BMW for the last 5 or 6 years. My service manager, Wayne, is always helpful, and address any concerns I have every time.

5 out of 5 Excellent service (Daniel Martinez was great). A bit slow in getting the car back.

Jeremy and Mansoor were both outstanding going above and beyond in service and making the process very easy and quick.

I just leased my new BMW Z4 convertible from BMW MV and I am forever grateful for G Pathak, Rashpal, and Al Bafaiz’s service! I was previously a devoted Chevy car owner, but had my heart set on the BMW Z4. I went into the MV dealership multiple times and test drove and finally decided I wanted the car. G and Rashpal were very transparent, helpful, and patient - honestly I have never encountered other car salesmen with all those characteristics. And Al made the paperwork painless. It was refreshing. There was a moment where I wasn’t sure the agreement was gonna pull through, but they made it happen, and I am eternally grateful! I converted over to BMW because their vehicles are the best, but the service I received really sold me at the end of the day. Thank you G, Rashpal, and Al!

Brought in my car for an oil change, and they went above and beyond with also a tire pressure refill, wiper replacements, car wash, and even helped me adjust the springs on my trunk after I had installed a spoiler which affected the weight for the contactless opening. Marc communicated well with me throughout the process and the job was finished within a day! We were able to keep our conversation outside in the breezeway, and overall I felt pandemic safe.

Mark at Mt. View BMW Service is excellent. I hadn't expected that the service on my car would take 4 hours and I had only 5 hours before I had to be at work. He helped me get a loaner car and assured me that my car would be finished on time. He called to tell me that it needed an additional part, but that the car would be ready on time. It was ready when he said it would be and was even cleaned. He was pleasant and professional.

The service at BMW is excellent. Wayne Chan, my Service Advisor, provides hight quality customer service, advising me of the repairs needed, timing and pricing, keeping me updated on the progress, and ensuring access to a rental vehicle, if needed.

Recently did repairs on my car at BMW Mountain View, and was blown away with customer service and quality of work. Service advisor Marc was amazing, and exceeded my expectations, he navigated me through the entire process flawlessly. Work was performed with great quality, from what I can tell, and the car looked nice and clean inside out after the repair (I brought the car in with some oil leaks on the engine). These guys really take great care of cars and customers! Great experience, highly recommend!

Got a same-day appointment, car ready when promised - what?s not to like?

Majid at sales and mike at genius dep were amazing. Thank you BMW Mountain View

Excellent quick service and flexibility. Good attention to detail.

Excellent & efficient service. John Roy was awesome. Highly recommend this dealership

I walked in wanting to see an X5 with an optional third row. I was told the car is rare, yet BMW Mountain had 3 in stock. I test drove a fully loaded XDrive 40i and promptly fell in love. Note that I was highly leaning towards a Highlander so the decision was between a sensible car or a fun car with a $20K difference. My husband urged me to treat myself to something fun. So here I am. With a great car and slight buyer?s remorse but definitely loving the car.

My Mtn. View, BMW Service Advisor performance was terrific! He not only explained the work details on the damaged engine harness wires caused by rodents, he worked quickly with my insurance adjuster and constantly kept me informed of any updates to the car.

bought an i3 here from Frank C, good guy. did financing with Mansoor B, also good guy; seems like they have your best interest in mind

Just a note of thanks to MV BMW (and Service Writer Wayne Hong) for your time and patience as applied to the recent service of my new M2 Competition. Really appreciate you taking the time to listen to my comments and then acting on them. Also appreciate the loaner car while mine Was being serviced.

Good service! Purchased a slightly used 2017 650 Convertible from out of state. Local mechanic informed that the flex disc was starting to crack. BMW of Mountain View handled the warranty work without question. Team is very professional and the new space is spotless. They plastic wrapped touched surfaces and disinfected car before and after service.

Very helpful Service Advisor. Excellent Service. Great experience overall.

Brought my beloved E46 M3 in for what seems an endless string of airbag recalls that have affected many brands and models. As usual, Wayne Chan, my favorite service rep there, has helped to get it done quickly while I waited. In and Out in 60 minutes. Wayne rocks!!!

Annual service during the covid pandemic. Everything was handled smoothly and professionally.

We purchased a new 2020 X3 30i. We received a good offer on line without any negotiations. Our experience at the dealership was equally good. The sales person and finance director were both very cordial without being pushy. We were able to negotiate an even better deal on the car. Overall, this was a very good experience from start to finish.

Reena is the best, at BMW of Mountain View. Great Customer Service and very knowledgeable!!

Excellent service, John setup an appointment to respond to my car issue over email.

Excellent, prompt and courteous service. Brandon Casey handled my issue and made sure all was done correctly. Incidentally, I've purchased eight vehicles from BMW of Mountain View over the past three decades.

Professional, Courteous, and consistent. my favorite BMW dealerships cross states. Thanks!

Outstanding services by manager John Roy and his team. They caught rodent damage to my coolant on oil change, and helped me repaired my car (2015 3 series) after multiple damage from driving and park (bumping and internal damage) with efficiency, care and a big smile. I cannot ask for a better service or manager. Thank you John and your team!

As always, top of the line. BMW was extremely responsible for ensuring their customers feel and are safe from COVID infection - wearing masks and abiding by social distancing best practices.

They have a finance person Sean shah. He lied about the vehicle and made me sign lot of useless warranties which he talked me into. Please be aware they are typical stealership.

very professional Service Expert. Had my wife's Z4 serviced here. They were very responsive and helpful. Will definitely consider them when buying a new BMW. Matthew Richardson is a great expert!

Great experience. Sales are upfront with sales info & car info. Relatively easy transaction.

The salesperson Michael was incredibly patient and flexible with me and the dozens of questions I had regarding the great BMWs I was interested in. Michael came in on his day, responded to emails quickly, and never complained or showed any frustration with me. I felt pretty lucky after the purchase of my vehicle from BMW of Mountain View.

The service is pretty good and the dealer is trying to help me find my favorite car. Thanks!

Bought a new BMW from Tawer Youkhana and Laura Blanc. All I have to tell you is that they are the best sales people I've ever worked with. The transaction was easy and painless. Both of them knew that i have a busy schedule so we were in contact via email/texts to get the pricing and all of the paper work ready. When i arrived at the dealership, I saw my new car already detailed and ready for delivery. Laura and Tawer had all my paper work ready to sign. I was in and out of the dealership in less than 2 two hours. BMW of Mountain View, especially Tawer and Laura, gained a new customer. If you are in need of new or used BMW, please contact them.

Bought a new BMW and Laura Blanc was my sales person. She was exceptionally hospitable and went through the whole process carefully with me. At no time did I feel pressured or rushed. The process was straightforward . I highly recommend this dealership and Laura Blanc in particular should you be looking for a new Beemer!

Car picked up and delivered from my home with proper precautions, even the pen to sign was packaged and left behind. Great service. Discount was welcomed and efficiently handled without having to ask.

Leased my BMW here. The customer service is pretty good. Michael Xie helped me a lot during my leasing process. He’s pretty nice and patient. He prepared the paperwork for me before I came to the dealership. It really saved a lot of time for me. Thanks Michael!

I was pleased with the service and the car was ready on time.

Leased my BMW here. The customer service is pretty good. Michael Xie helped me a lot during my leasing process. He?s pretty nice and patient. He prepared the paperwork for me before I came to the dealership. It really saved a lot of time for me. Thanks for Michael! Thanks for Mountain View.

Mathew was my advisor, he was on the top of my maintenance of my car, and he is polite amd my car was returned on time.

First class stand-up operation.

I brought my car in because of a low tire warning but learned that the tire had a nail in it. Then it turned out that some other things were due. I was able to have the work done immediately, but it was mid-afternoon and they'd have to keep my car overnight. The really good news here is that they were able to give me a loaner car. The last time I'd been there (pre-COVID) I was told that there would be no more loaners but that they'd help set us up with Uber or Lyft—ugh! But maybe they've changed that policy because of the virus; if so, good for them! My service advisor was pleasant to work with, very helpful and informative. Overall, it was a good (if expensive) experience.

quick, thorough, all items done with attention to detail, car returned in perfect condition. Friendly service advisor, no fuss, perfect follow-through. Highly recommended.

Staff was friendly and efficient. Farzan and Hadi were particularly helpful and made the process of buying the car a very enjoyable experience.

Making the appointment was easy, even getting one the next day! The time it took was less than expected. Couldn't have gone better.

Such an easy process. We were in and out in no time. Our salesman Jeremy was very friendly and went out of his way to find the right vehicle and price that made us feel comfortable. We are very satisfied with purchase. Thanks BMW of Mountian View.

Very friendly and very responsible staff, always do their best to satisfy you with their service

My car was not washed until I came to pick up. Not dried. My service advisor Branden Casey is the very best. Took care of the situation.

The dealership was very accommodating and friendly. Professional people that take great care of their customers and cut out the nonsense that can happen when buying a car. They know time is precious and suggested I go home while they prepare the paper work instead of sitting around at the dealership. I ordered a car online and their staff managed it exceptionally well even with the pandemic hitting. Would definitely buy from them again.

Called for oil change while I wait If it is possible and within an hour was done. Very fast and excellent customer service.

Professional as always. Highly recommend

top notch experience, feel very respected. staff bing helpful and responsive.

great customer service. awesome buying experience

I had my car 10,000 mile service done at BMW Mountain View. They came and picked up my car. Performed the service and returned back my car. The service was pretty good and they kept me well informed through the process.

Excellent and professional service.

BMW of mountain view is a great place! I just bought a BMW X6 and I have to say it was a painless experience. a little long but very enjoyable. Hamid and Rennawere both efficient and and good about making sure we'we're comfortable with everything. All in all a great experience. thank you guys!!!;

While driving my i3, I experienced a check engine light. I called up BMW of Mt View and was able to quickly get an appointment scheduled with a loaner for the following day. Overall, the experience was average, I asked for the team to vacuum the inside and run it through their car wash since it had been a while. Repairs took a couple of days and I received a call from my SA saying the car was ready the following Monday. Upon pick up, they had my i3 out ready to go and the whole experience was pretty typical. Once in my vehicle, you could tell they did a very quick vacuum job upfront, nothing for the rear and apparently they didn't dry the outside of the car as I had hard water spots all over it. Pretty typical of BMW of Mt View as I have been coming here for the past 2.5 years since its right down the street. They arent bad here, just nothing to really write home about.

Great customer service It was a bit more than I expected but items were thoroughly explained and options provided

I recently took my car in for its 1 year service and had a very positive experience. There was no wait for my service advisor or a loaner car, and the facilities were very clean. Due to my buying experience I'm still not sure I would recommend this dealer for buying, but I will definitely continue to take my car there for service.

Helpful and courteous service advisor. -----------

My service experience at BMW of Mountain View was excellent. Making the appointment online was very clear and easy. The service advisor was prompt and professional. My 335i was serviced in a very timely manner.

Customer service is great. Matt at mtn View was cool and was very kind.

From start to finish - from my first email inquiry wrt my lease ending and finding the next BMW, to the delivery of the car to my home, the BMW Mtn View team of Bentz V and Monsoor was wonderful to work with. Extra care, compassion and patience. Did not make me feel like I owed them a favor for giving them the business! Now if I can only make the synching of my ApplePlay work on the new bmw!

Fast. Good Communiation. Very prompt and reasonable as the car was under warranty

It was a quick, fair procedure. I could have a good experience.

Upon arriving I was greeted by several employees and mainly interacted with Wayne Chan. I was delivered a loaner returned it when my car was finished. Wayne was attentive courteous and knowledgeable. I would leave my car with Wayne anytime knowing it’s in great hands! Thanks BMW of Mountain View for taking care of it for me. See you in a year!

I have bought and service my BMWs for 10 years at this dealership and been pretty happy with their service. But something has changed in the past two years. Service has gone downhill, and when I tried buying my next X5, I was treated so poorly that I will never go back.

I recently took my M2 in for its required maintenance. I have always found BMW Mt. View to be very thorough, efficient, and professional in their dealings with me, so the bar has been set high already. On this visit, besides having my vehicle ready when promised, they also took the extra precautions of wrapping the steering wheel with a plastic liner as well as covering the seat. Even the loaner vehicle they gave me was sanitized. Staff followed social distancing and I felt very safe and comfortable in their environment. They are dealing very responsibly with the Covid-19 pandemic.

BMW offered a complimentary Spring Health Check for my car.

Wayne is the best! service advisor, always professional, courteous and honest.

Negative post sales experience, shop and maintain your vehicle at another BMW dealership where they actually care about their customers.

The service was great during a very difficult time, when the coronavirus outbreak limited everyone.

Completely satisfied with my last visit for car maintenance service

Brought my car for oil change and regular service. Everybody in service department was friendly and helpful, everything was done fast. I was even given loaner car so I was able to drive home and then come back. Very happy with the experience!

I have been servicing my BMWs at BMW of Mountain View since 1998. Over the past four years I have had Wayne Chan as my service advisor. The quality of his work is impeccable as his the quality of the technicians. As long as they keep this up, I will never switch dealerships.

The service is exceptional here. We always choose BMW of MV and drive the extra distance to them just bc the people there are so knowledgeable and provide the best service.

I really like their newly built facilities with an easy access and am quite satisfied with my recent visit for services. Service adviser, Mark, was very friendly and attentive to my needs. Good job and keep it up!

Overall a nice experience , the service advisor, Wayne C., he is the best , friendly and always smiling , keeping you informed about the repairs need to be done to your car.

Matthew was super helpful in getting my car serviced. I had 3 recalls on my vehicle along with the regular servicing. It took them a few days but everything was sorted out. Matthew did keep me updated and took care of everything for me. It was super easy. I'd definitely recommend them.

Excellent service, from appointment scheduled to pick up. BMW of Mt View puts the client first always.

Mathew did a fine job, as always. Efficient and friendly.

I was very happy with the service I received at BMW Mountain View. Mark Sleiman, was extremely helpful and courteous, and I would definitely recommend this place.

Excellent , friendly service and very attractive new facility!

I bought my 530e off 2 year lease from the Mountain View BMW dealer. From Brandon in Service to Bahman in Sales and every other BMW professional I feel that the customer experience is primary. I've been loyal to BMW in Princeton, NJ and now Mountain View, CA for 22 years not just because I love the 5 Series (especially the 530e) but mostly because great service is in their DNA. I will add the new Mountain View BMW dealership facility is well designed and is as functional as it is beautifully designed.

Very accommodating and thorough. Very satisfied. Dropped off car for service. They called Lyft to take me home and again when car was ready.

Great customer service from my service advisor Branden Casey.

Always great customer service from the service department especially from service advisor Brandon Casey

Getting body work repair at their shop, they got the job done somewhat well (I still need to go back to fix an electrical issue with the touch-lock system that does not work)... but took almost 2 months from the time I dropped off my car for repair and at a cost that was 2x the original estimate. My repair job was covered by insurance, and they submitted 4 revisions from the original estimate that kept ballooning up in cost above the value of my vehicle. My insurance company agreed to pay only because of the piecemeal approach of paying for new bill after new bill, whereas if a thorough estimate of the repair had been done from the start, a lot of time and money would have been saved.

I went to service my car and just asked for a message on my dashboard. When they gave me my car, the back lights were no longer working and with an estimate of $ 610 dollars to repair the lights that they turned off.

Very clean facility. Service personnel friendly and informative. Rental/Loaner personnel equally friendly and informative. It made my day pain free and free of stress.

Excellent service from identifying potential cars up through driving off with a new car.

Sales and service are very good.

Last week I bought a car from Joe, who is anything but your typical sales person- the experience was like buying a car with the help of a family member- he was warm and welcoming and by no means pushed me at any time- he found the exact car I was looking for and even had it shipped for me from down south-I would recommend him to everyone (and I have been!) then I came back Today and Mike Gessner the “genius” walked me through the ins and out of my new car! He knew the answer to every question, was succinct, accurate and taught it in a way that was easy! I had my baby with me so I didn’t have a lot of time to waste and he made sure I was in and out of there in a flash!

Came in for oil change and brake fluid service but opted just for oil change after seeing some of the other suggested services based on vehicle mileage 103k miles. $150 for wipers was one of the quotes, seems rather expensive.

I like my advisor, Brandon, he is very responsible

Easy to make an appt...easy to drop off..easy to pick up. Beautiful facility (their construction is finally done!).

Don is a great sales person if you need a car see Don

Matthew takes care of my business needs from door in to door out. He knows my being particular with the details and he would personalize his approach in dealing with me. I appreciate him for that. Car Loan department is better this time so far.

I don know if anyone else hashed bad experience with the car wash at Mountain View BMW. Every time I have gotten my car washed as part of the service there is black marks left and I have to bring it to their attention. They end up buffing them out. But it happens every time. At this point I don't want them washing my car unless it will be hand wash. The time it takes for them to rectify the situation it isn't worth it. I also had issues with the warranty. My service guy was fighting m e that the oil change was not covered. I had to get the help of the service manager.

I have been working with Branden Casey since 2015. He is a really good service Advisor. I have always been extremely satisfied with the service I have received from BMW of Mountain View.

Branden Casey is a really good service adviser. I have been working with him since 2015.

Bentz was super competent and very low key. I surprised my husband with a new x3 for Christmas. He pulled it off well. He was very prompt in responding to all our questions.

Very satisfied with my advisor Wayne really took care of made sure I was please with my service Highly recommended

The Management Team were very professional and helpful. Great place to buy a BMW.

They provide good service. People there are really friendly.

I had an incredible experience leasing my new car at BMW of Mountain View because of Michael Xie and Hadi Davoodi. Michael helped us pick the right car from the start. He knew the car we wanted and followed through. We got our car for a reasonable price and felt like Michael really wanted us to feel informed and comfortable about the car price which turned out to be such a good deal. He also walked us through the car in detail and effectively went through the paperwork with us. Hadi helped us pick the best financing possible for our car. He asked about our daily commute and parking situation. Then based on these factors he let us know of financing and car care options. They were both very knowledgeable, friendly, and direct. I highly recommend BMW of Mountain View!

I had an incredible experience leasing my new car at BMW of Mountain View because of Michael Xie and Hadi Davoodi. Michael helped us pick the right car from the start. He knew the car we wanted and followed through. We got our car for a reasonable price and felt like Michael really wanted us to feel informed and comfortable about the car price which turned out to be such a good deal. He also walked us through the car in detail and effectively went through the paperwork with us. Hadi helped us pick the best financing possible for our car. He asked about our daily commute and parking situation. Then based on these factors he let us know of financing and car care options. They were both very knowledgeable, friendly, and direct. I highly recommend BMW of Mountain View!

I visited the Mountain View dealership to return my leased vehicle. The customer service was very poor. The person who tried to help me was constantly confused, having to ask his manager questions, provided conflicting answers, resulting in great frustration.

I went there for annual service. Stuffs are friendly and knowledgable, and I got free Lyft back to work :D

The Overall experience is very good, service advisor APPLE was awesome. I got my recall done

Excellent service. Got the wrong tyre size at first but was well handled.

Really appreciate the effort and help from sales manager, They made my process so smooth and easier.Thanks a lot, keep it up !!!

Excellent service from Matthew. Even better than before.

i found the car and negotiated the price online with Don Hong (sales). he was easy to work with and not pushy at all. i told him i bought a car from mt view 2 years ago and he tried his best to get my business by getting me the best discount. we pretty much nailed down the price in 2-3 emails. the day of pick up and signing, if you haven't been, the new building is gorgeous and above all i got to work with Hadi (finance manager). I have to say Hadi is the nicest and most respectful finance manager i have ever worked with. he's patient, friendly and genuinely happy for his clients. truly a pleasure to work with...he didn't pressure me to buy extended warranty or maintenance. instead he explained each line item and listened to my needs. great guy, great experience and great dealership. highly recommended!!!

Outstanding service. Very friendly personnel. Detail-oriented in every aspect of the service.

The salesperson who helped o, his name was Majid. He went above and beyond to help us with finding the best car for us and getting the best deal.

After looking at several brands of SUV's I decided BMW X3 would serve my purposes best. BMW of Mountain View was the most convenient location to visit .I was greeted by Adam Xavier with a smile and pleasant personality on the sales floor. Adam listened to what type of SUV I was interested in and we proceeded to walk the parking lot looking at the large selection of available SUV. I found the exact color and equipment I was looking for. Adam pointed out the buying options I had available to me, and we made a deal. I felt no pressure during my entire visit to the dealership. Adam introduced me to Jay Alsamarrai Sales Manager who was also very pleasant and thank me several times for buying my X3 from BMW of Mountain View. It was one of the best car buying experience have had.

Very good service from Wayne Hong and looking forward to having him as service adviser for my next visit.

We lease our car and Joe Wahler has always been the very best. He makes the experience fun and always goes above and beyond. We will always come to Joe for our BMW needs

love their services and the dearlership

Courteous and satisfactory service appointment. It was no hassle no haggle service for me with a no fuss loaner given to me. Will visit again for future needs

Got my car serviced with Matthew, was a great experience.

Great and painless car buying experience with Don at BMW Mountain View, CA.

Wayne Chan was exceptional. He made every effort to see that I was happy with the service of my 535i. He was friendly and attentive and made things easy when the appointment needed extension. He explained carefully what the issue was that needed extended time.

Wayne Chan was courteous, reliable, and thoughtful.

I have always been extremely satisfied with the service I have received from BMW of Mt View. My Service Advisor Branden Casey and his team are exceptional in their service and professionalism!. They deserve the highest rating!

Great service. Mark Sleiman is the best!!

I needed several mechanical repairs on my car. My service advisor told me which repairs were needed NOW and which were not urgent. As the repairs were expensive, I really appreciated his honesty -- so I only needed to fix what needed fixing now. There were 2 small items that they adjusted without charge. My car is 10 years old, so completely out of warranty.

Excellent service. Always improving the efficiency of a visit. Very proactive communication of status.

Great seamless service. Friendly personnel. Nice facility.

I got great service from, Wayne Hong. He did a great job for me.

Really grateful for the work they have done on my car. Especially my service advisor who went out of his way to verify whether these repairs are covered under the extended warranty or not.

It was a great experience with Jacky Ly, He was very helpful!

The brand new Service Center at Mt.View BMW is a great facility with efficient processes and friendly staff. I was expecting my car to stay there over the weekend because of some repairs. I?ve had a loaner so wasn?t concerned, but was very pleased when they?ve called me the same day, less than in five hours, and my cat was ready to go.

The bmw Genius Jason, an Asian person, is very knowledgeable, friendly, and helpful. Very impressed and happy with his service.

Excellent prompt service. Car recalled for wiring problem, service performed quickly and efficiently.

Mark was very professional and thorough when explaining my situation. He addressed not only my current situation and gave an idea as to potential problems. He treated me with respect during my entire experience.

Customer Service was great! The total process, and processing of paper work was very fast. It was nice buying a car and it not taking up your entire day. Definitely would recommend this dealership

Attentive and timely service on my M4.

It?s annoying when the presets are reset. I know there?s not much they can do but still annoying.

Shuttle service arrangement was really very helpful. The service advisor Mat Richardson was very professional and helpful. There is an opportunity for improvement in washing outside and cleaning inside the car. The wheels and body were not properly washed and trunk was not all cleaned after the service.

A great experience. Madhuri was so helpful and patient. I would definitely recommend BMW of Mountain View.

Purchased two cars at BMW Mountain View to date and what I liked about both experiences was that I was never pressured into buying a car, nor was I asked when I might return to buy the car. I also got what I think was a steal, both times. On my recent visit, I had the pleasure of working with Pablo Solorio who was very knowledgeable about cars. I kinda already knew what I wanted but he was able to help confirm a few answers, which made the buying process fast and easy. I would definitely recommend this particular BMW and if you have time to make an appointment, call in advance and ask for Pablo Solorio; he will not disappoint.

I located the Cayman I had been looking for at Mountain View BMW. The staff was friendly, helpful and knowledgable. There was an issue with the tire pressure monitoring system which was corrected at no cost to me prior to receiving the car. I got a loan rate lower than quoted and the car was clean when turned over to me.

My maintenance service completed on time and they did a good job in communicating what are being fixed or changed on my i3. thx.

Just one word to descripte how I feel - WONDERFUL.

BMW promise the ultimate driving machine. And it shows on the service they provide. And ultimate experience. Jason and Ben the “ geniuses “ helped me with “ gusto “ I didn’t feel intimidated when I asked questions. The service manager went above and beyond to assist me with my concern. And Benz my salesperson Is a GEM . Always go extra miles to deliver excellent service. Keep up the good work. Thank you

Great Service was done quickly and well. Car runs fine now. Thanks

Visited for engine oil service and fix compartment. I am happy with good communication and quality of jobs.

My salesperson at BMW Mountain was very helpful. I felt I got the facts without the sales pitch. She even came in on her day off to fit my schedule to purchase. All aspects of the car buying process was very straightforward and the sales and finance reps were there to help me purchase exactly the specifications I wanted. I would recommend this dealership.

Great That is why I buy there

BMW of Mountain View is the best. They are extremely attentive and accommodating even when I don’t have an appointment. Matthew Richardson is my Service Advisor. He is always accommodating, patient with my questions and all around great person! In the past I’ve always purchased my BMWs from Peter Pan. This was the first time I worked with BMW Mountain View and there’s no comparison between the two. BMW Mountain View is far superior in customer service and the whole BMW experience.

Hi Wayne, Thank you very much for the awesome way you and BMW of Mountain View have taken care of me and my car! The car is pristine! Thank you

I was mostly happy with the service I had done on my car at BMW in Mountain View, the only not so good parts being: (1) the man who oversaw the service for me at first recommended an expensive type of service that, when I inquired about it, wasn't due for quite a while yet, (2) there was an overly long wait to get my loaner car, and no place to sit while waiting, (3) they no longer offer a shuttle, but only will arrange an Uber or Lyft ride for you if you don't opt for a loaner car, (4) even after my car was ready I had to wait quite a while before it arrived from wherever they serviced it, (5) for some reason they always change the way my clock displays, to be in the 24-hr rather than 12-hr format. The good parts were (1) the man who oversaw my service was pleasant to work with, (2) they still offer loaner cars, if you give enough notice (usually at least one week), (3) they cleaned my car inside and out (that didn't happen when I last had the car serviced there). And I'm sure the quality of the actual service they did was very good, since they're a dealership.

Great service!!...clean and people looked happy to be working. special Thank you, Ken (Associate)

It was a great experience buying our cpo car from here. Jacky Li was patient, helped us get the best price and went out of his way to meet our special requests ( finance, delivery, exterior touch ups). Matthew from service was also super helpful.

Front desk was friendly and looked happy to be there. Sales Associate name Ken was professional, and very friendly. I told him what I wanted and how much I can afford and I drove out with my first BMW car??. Finance guy (forgot his name) was friendly, had good sense of humor, which is a plus plus for me. Overall..I loved my experience, didnt feel pressured to purchase extra services that I know I couldn't afford. Especially with our current economy....Excellent service!

Good first experience. The team made up for some hiccups and I walked away satisfied. Time will tell if this sentiment holds true as I added a warranty until 2024 and will go back to this location for servicing.

Attentive thorough service.

I've always had great experience at BMW of Mountain View. Their customer service is always beyond expectations. Matthew Richardson, my service advisor, is commendable.

BMW Service Center: this would be my 3rd visit for service. In short, you're better off driving miles out of your way to go to another BMW service center as this location has provided me consistently poor customer service. There are a number of professional people who work there who are quick to apologize and try to make things better. But the overall experience is frustrating and inefficient. It starts with trying to call their service center to make an appointment or ask a question. It's likely you won't get through easily or quickly. The check-in process for service is slow and inefficient (30-minute wait). To get a loaner, you can wait up to an hour if their are a few people ahead of you in the line. When I picked up my car, it wasn't washed even though the service technician specifically asked me if I wanted a wash and I said yes. Unless you have no choice, save yourself the frustration and go elsewhere for your BMW service.

I had a very good experience with the BMW X3 serviced at BMW dealership in Mountain View, CA and would recommend it to friends.

Very happy . Recommend it to every one . Helped me very promptly . Problem with navigation fixed within minutes .

Great customer service. Kathy is a wonderful Sales Associate who made my buying experience seamless and pleasant.

What a terrible service experience sitting on the curb for 15 minutes waiting to bring my car around while half a dozen dudes walk around doing nothing. Buy a Tesla.

Took my X5 into the dealer for service with online service items and quoted prices. Everything was smooth and service done in a timely manner.

Good service!! 😀 Matthew is very helpful and explained everything to me patiently.

i’m so happy to leave a stellar review. stojan, the best super knowledgeable, attentive, patient salesman ever! mike, the rock star ‘genius’ who walked me through the plethora of features, and andy, the biz manager who made the purchase process easy. team mt view bmw made my experience a 10!

I had a recall service performed. It was handled quite well

I’ve been a customer of BMW Mountain View for awhile now. I brought my 328i in with some questions. The service department was really busy, but fortunately I found help from one of the geniuses Ben. He made sure to answer all of my questions and addressed any concerns I had. I was really floored by the level of service provided by Ben and it really shows that BMW cares about retaining their long time customers.

Came in for service, and unfortunately it was packed. Lucky for me, I met a Genius named Ben, who was able to thoroughly explain all the features of my car. I'm sure I took up more time than should've been allotted to me. For me, I give you guys full marks. Outstanding service!

We had received very good service from The BMW of Mountain View: The staffs are friendly, knowledgeable and honest. We had a wonderful experience of buying our X5 there last week.

Excellent salesman. Eric Peng knows his work very well. He helped me answer all the questions I asked him. I highly recommend him for his very good job well done

Good experience and fair prices for general service. Matthew explained everything I needed to know.

My son and I drove from Santa Rosa to Mountain View today to look at a 2007 BMW 335i that they have on their lot. The salesman was friendly and the car looked good on the surface but that's where the "good" stopped. We were there for almost four hours to buy the car they called a great car. At about the two hour mark they had me sign the "As Is" no warranty form. Then about 10 minutes before we were brought into the Finance Manager (after being there for about 3 1/2 hours at this point) the salesman came over and asked me to sign the last page acknowledging that I had read the Inspection report on the car. I started to read the report and the salesman said I didn't need to sign the other pages and he tried to stop me from reading the report. I told him that I was going to read it and it's a good thing that I did. The car's valve gasket was leaking oil down onto the oil pan and the report said it needed to be repaired and then said that the buyer had been advised. The report also showed that the rear brakes were at 3mm and 4mm and that they needed to be replaced and that the buyer had been advised. I told the salesman that I wasn't going to sign this until we talked about it and he said the Finance Manager would talk to me about it. We looked these repairs up online and found that the valve gasket replacement cost around $1500 and the rear brakes would cost around $600 to $800 replace. When we met with the Finance Manager I brought this up and he said that I was correct about the cost of the repairs. He asked us to give him a couple minutes so he could go see if he could do anything for us. About five minutes later he came back in and said that the car was being sold "As Is" and that there was nothing he could do. I told him they should have shown the inspection report to us at the beginning so we wouldn't have waisted almost 4 hours and that we were not going to buy a car for almost $8600 only the have to spend between $2000 and $2500 to fix it as soon as we drove it off the lot. DON'T go to BMW of Mountain View to buy a used car. They present themselves as being honest and so above board since they are BMW and part of the Auto Nation network. These guys are completely DISHONEST and tried to pull a fast one on us to get us to buy a car that they knew needed a lot of expensive work to make it safe for a 17 year old to drive.

My son and I drove from Santa Rosa to Mountain View today to look at a 2007 BMW 335i that they have on their lot. The salesman was friendly and the car looked good on the surface but that's where the "good" stopped. We were there for almost four hours to buy the car they called a great car. At about the two hour mark they had me sign the "As Is" no warranty form. Then about 10 minutes before we were brought into the Finance Manager (after being there for about 3 1/2 hours at this point) the salesman came over and asked me to sign the last page acknowledging that I had read the Inspection report on the car. I started to read the report and the salesman said I didn't need to sign the other pages and he tried to stop me from reading the report. I told him that I was going to read it and it's a good thing that I did. The car's valve gasket was leaking oil down onto the oil pan and the report said it needed to be repaired and then said that the buyer had been advised. The report also showed that the rear brakes were at 3mm and 4mm and that they needed to be replaced and that the buyer had been advised. I told the salesman that I wasn't going to sign this until we talked about it and he said the Finance Manager would talk to me about it. We looked these repairs up online and found that the valve gasket replacement cost around $1500 and the rear brakes would cost around $600 to $800 replace. When we met with the Finance Manager I brought this up and he said that I was correct about the cost of the repairs. He asked us to give him a couple minutes so he could go see if he could do anything for us. About five minutes later he came back in and said that the car was being sold "As Is" and that there was nothing he could do. I told him they should have shown the inspection report to us at the beginning so we wouldn't have waisted almost 4 hours and that we were not going to buy a car for almost $8600 only the have to spend between $2000 and $2500 to fix it as soon as we drove it off the lot. DON'T go to BMW of Mountain View to buy a used car. They present themselves as being honest and so above board since they are BMW and part of the Auto Nation network. These guys are completely DISHONEST and tried to pull a fast one on us to get us to buy a car that they knew needed a lot of expensive work to make it safe for a 17 year old to drive.

Wayne Hong gave me great advises . He is so knowledgeable the services and repairs I need for my X1. He is so polite , cheerful , calm and soft spoken advisor that I totally trusted. He is the reason I kept coming back to seek the solution when there was alerts with my car. He returned my calls and made the best arrangements for my car to service there , so professional and nice! Great service advisor that I was lucky to have him. Thank you so much Wayne!!

Great service, got it done in time and quality Friendly crews with free shuttle

Supervisor was on the top of resolving any problem with my car and he was polite

First the renovated show room and service area look fantastic. The customer service rep was very polite and personable. The car was ready when promised and all the maintenance was done to manufacturers specifications.

they worked to help and stayed late to makje sure i got the car same dasy ,this was incredible and i like the extra mile they went for delivering the vehicle.

Clean, modern, inviting dealership combined with professional, caring yet very efficient staff. I have had many car buying experiences in the past, this was on the top of my list. Thank you

Excellent sales representative and good customer service. Leo thanks for your help I really appreciated

Leonardo Lunardi, the salesman, and Mark Sleiman, the service advisor, did a fantastic job. Professionals like them keep the quality of the BMW cars aligned with the BMW service.

Great working with Zari for my 15 th BMW!! She has always been on point and professional and makes the process painless!! Thanks again.

The price quoted for each service by the adviser seems to come from nowhere. Be prepared to negotiate, kinda stressful experience. The new building is great. They also have plenty of loaners.

I had a very good experience buying a vehicle @ BMW Mountain View. Special thank you to Ryan. He was very helpful, knowledgeable and nice. I didn't feel any pressure or discomfort. He answered all my questions and concerns about the car and the deal. So.. 10 of 10 ! 👍

Professional, efficient and friendly, with all work completed on time.

Consistent great service. Service advisor Wayne Chan is outstanding!

Everything went smoothly, including finding out a worn CV joint that needs replacement. Wayne Chan took care of everything. I only had to answer a call to authorize the replacement. Wayne also prearranged a loaner car for me, a new X5 model. I quite liked it. May get one someday.

Ryan the genius was very helpful, was able to answer my questions that I had and was very patience and nice, it was nice that he didn’t mind that I had so many, great people here and great service definitely would recommend, and if you have questions don’t hesitate to ask Ryan Guerra he’s very knowledgeable

Provide great service Employees are very friendly and helpful

I bought a Mazda 3 up in Roseville 2 years ago. I live in Bay Area now, and since I bought the extended warranty from AutoNation, I thought I could bring the car to the AutoNation dealer closest to me for repair of an intermittently working backup camera. When I made the appointment through AutoNation, I was told that the dealer would let me know by email if they didn?t think they could fix it. I got 3 emails confirming my appointment. When I arrived, I was asked to show my AutoNation paperwork. No one had ever mentioned that I was supposed to bring it. Then I was told that if they couldn?t duplicate the problem, they could not fix it. I asked if they could at least call Mazda to find out if this is a known problem ? and they refused. They kept the car for 4 hours, during which I cooled my heels at the nearby Starbucks, as they no longer have shuttle service. and never fixed the car. A complete waste of my time and gas!

Good service and sales staff. Helpful without being pushy. I lease and like having a new car every 3 years. They make the transition easy, except for the paperwork which is daunting but they try, at least.

Making an appointment was easy, I was kindly received on-time and the repairs were made quickly. Communication was also good.

Very disappointed with the quality of service and lack of follow up . Left several voicemails to assigned service advisor to enquire about service performed but no response . Car was dirty, not charged .

They take care all my maintenance here.

20% discount on parts and labor to all ZSCCA members.

Very good service. Jason knows his work very well. He helped me answer all the questions I asked him. I highly recommend him for his very good job well done.

I brought my 2020 X7 in for a very minor service (software issue) I dropped off first thing in the morning, got a loaner car (quickly), then got a call a few hours later got a call that my car was ready! Super quick and efficient process! The one thing that I would mention is that my car wasn't washed, not a big deal, not even sure if they do this, but overall a pleasant experience

good service and our agent Wayne Chan is always helpful since i bought the car.

Very helpful and friendly. No pressure. They make sure to show you every detail of what the car has and can do

I received excellent customer service from service advisor, Wayne Hong. He consistently keep me updated on the progress of my vehicle that was in for service.

She is new but good. Overall it was pleasure to do business with her. She came back from home when I changed my mind. She came to work when it was her off as I had to get car deal that day itself.

we contacted BMW of mountain view for a car we saw online and Bentz contacted us the morning of and worked with us every step of the way to get us the best deal, he made the buying experience easy and pleasant for us. Vince from finance was also fantastic. We got the car that day and have been enjoying our new purchase ever since!

Amazing service and great team! Made me a loyal customer.

Love these guys! Really excellent quality of service!

I had some help today from the genius Ryan, he was very helpful and polite, I was very appreciative with his patience to help me while i tried to understand how to use everything properly, great experience Thank you Ryan!

Branden provided excellent service! Love the newly remodeled repair facilities especially the cool photographs.

Good service, attention to detail, and nice customer waiting lounge.

The staff at BMW of Mountain View were exemplary. They took the time to truly listen to my needs and helped my find the perfect vehicle to fit my life and my budget. Despite the fact that there are other BMW retailers closer to my home, I will absolutely be returning to BMW of Mountain View.

Dishonest. We agreed to a deal. When I brought my family to come get the car, they retraded it by having a scummy sales manager renegotiate. Use another dealer

I took it for service with Matthew and it was very welcoming experience. Matt was very detail oriented. He explained all the aspects of the service and he made sure I get the car back on time.

Went in for a recall. Everything went smooth. Dropped my car in the early morning. Came and picked it up before closing time with no problems.

Excellent. Joe W who attended to me was very quick, responsive and it was pleasant working with him.