They promptly fixed an airbag recall on my 2002 330ci. It's great that they have a Lyft shuttle to take you home and pick you up. Friendly service. My only criticism is having to wait a few minutes during the intake process. They service a LOT of cars.

The service was very nice. He got us very quickly and explain what's our car need. He also advised us practical way to take care of our car.

Professional service which gives me confidence my m3 is in good hands. I know when I take my car here I will be happy! Thank you Kyle and the Mountainview team.

Brendt was great as a sales person. The place is nice but it took far too long to process paper work. Overall experience was good.

Excellent experience; no gimmicks, no pressure. Very respectful and knowledgeable sales associate (MAC).

Efficient business practices; a high degree of professionalism; reliable service department and outstanding sales department (Joe Wahler).

Great service folks, good job keeping the customer up to date with the progress and almost always, the timelines provided are perfect.

Very efficient service and personal care from BMW of Mountain View. My service advisor Branden Casey answered all my questions, arranged for a loaner car and kept me posted on car repair status. The service guy covered the driver seat in my car with a disposable plastic cover which I appreciated this extra measure during the pandemic.

Seamless & smooth service with utmost care about current covid-19 restrictions. I was carrying a disinfectant wipe for picking up my car and was very impressed to see that the service center put a plastic wrap on the driver side door, on the gear handle, steering wheel and the seat was covered with a plastic wrap. I should have taken a picture for this review.

Checking in and the service part was great but, waiting for my vehicle afterwards was a long Waite. If they are going to wash your car, do it right or don’t do it at all, hate sloppy service.

I am very pleased that services has been provided by Wayne Chan and his team on Tuesday, 6/13/2017. Thank you.

give you Extra service changer $250 not really need.

Good service all around; Service Advisors, in particular Daniel, are really excellent

I just leased my second car through BMW Mtn View. I knew what I wanted and they delivered. From Sales emailing me back and fourth before hand to signing the final paper work in finance, it was a breeze! Everyone there is very kind, and knowledgeable. They went above and beyond. The service department has improved a lot since the remodel. Every time I go in the process is quick, and they communicate very well. This is my go to dealership!

Sales manager is very patient and shared the detail and transparent information as much as possible.

It was my first time to get a car so I had know how buying works and what were the questions to ask. Luckily, their Internet Sales Manager named Nick N. was awesome! His customer service skills are excellent. He didn’t just try to make a sale, he made sure he understood what I wanted and what I needed. I couldn’t be more grateful to Nick and Monsoor as well. These folks are really asset to Auto Nation and BMW. Will definitely recommend this dealership to my friends and family.

I just bought an X3 from BMW of Mountain View. I love the car. The salesperson was great and I think I got a good price. The manager was also very good. I rated 4 instead of 5 because the Navigation and the camera were not working when I was about to pick up the car. It took a week in the shop because the shop did not know that the computer card driving these devices was superseded which is why they could not program the new card

EXCELLENT CUSTOMER SERVICE! It was my first car purchase and I was amazed on how Nick N. assisted me in choosing the right car. He didn't just make a sale, he made sure he understood what I needed and what I wanted. It was a fantastic experience. Monsoor was amazing too. I'll definitely recommend your dealership to my friends and family.

Very attentive

everything was great. We enjoyed our experience. the salesman was great.

We had an easy, friendly, no hassle experience with G at BMW Mountain View. We were excited about our car we found and he helped us get it ready as quickly as possible. From our walk in to our drive out, it was an enjoyable experience which in my caro buying experience is not very common. We had my 8 month old daughter with us at the time of the purchase and the atmosphere was so clean, it felt comfortable as a parent to have my daughter there. We drove about 2 hours to be there so to have helpful people like G, and a relaxing atmosphere was really what we needed to feel comfortable. I personally recommend G (I can’t remember his full name sorry!) but they know who you’re talking about when you say G :) and if for some reason he’s not available, the staff is very friendly from what we experienced. Thank you for all your help G!

We purchased a used BMW M3 from G at BMW of Mountain View. We had a wonderful experience working with G and would recommend him to anyone looking to purchase a vehicle from this dealership. G was communicative and friendly throughout the process, making the experience a positive one for us. We traveled to this dealership from Reno, NV to purchase the car and would consider making the trip again on account of the excellent customer service experience we received from G!

I went to get my car parts replaced because some parts were recalled. There were two cashiers. The Black lady was kind enough to help me out where to get my car serviced, however, the other younger cashier was really distant and unenthusiastic to help me out. Besides that, my adviser, Andy, he was really helpful and polite. He let me know what is going to be done and asked if I wanted a free wash and vacuum for my car. He also let me know that he will do a quick service. I found out my car had some problems but Andy help me understand what needs to be done. He didn't pressure me into getting things fix at the dealer which I appreciated. Overall, I had a very good experience.

This is the first time I felt satisfied with the service that I have received here and i must say the service coordinator was good. He listened and he was thorough and polite, and so far the car is running well and the repairs seem to ave been made. Most often I have to come back twice to get things taken care of. Maybe there is a change going on and boy would I love that.

Very helpful service from Wayne Chan. Was provide extensive info for current condition of my car.

Sara and the entire team down there were incredibly responsive and friendly. If you're considering a BMW I'd highly recommend reaching out, or paying them a visit. Everyone is friendly, knowledge and you'll be glad you made the drive.

We are elderly and concerned about covid 19 so we tried to limit our exposure by choosing a car online and getting preapproved. The salesman said the signing would only take a few minutes. We waited an hour to see the finance guy; then he kept us an additional 40 minutes trying to force us to buy the extended warranty. I noticed that the protective plastic was not installed on the car so asked them to remove the $499 charge. Buyer beware.

My sales advisor, M. Chaudhry, was very nice and accommodating. Finance guy, Hadi, was likewise very accommodating. Thanks, guys! This dealership is highly recommended.

My car required a Recall Service and I received a message to schedule an appointment to have it done. I called, set the appointment and the AutoNation service dept did the service. The Service Advisor, Wayne, did and excellent job when I brought my car in. Kudos to all involved for a job well done.

They helped me to get a good deal on the new 5 series. Recommended.

Great, professional, on time service

These guys know what they’re doing, very professional and efficient. No pressure sales staff and one of the friendliest I have encountered. Highly recommend 👍🏼

I leased my BMW 530e from here. I have gotten it serviced from the same place since then. I am quite pleased with their customer friendliness, and quality of work. Won't think twice in recommending this dealer to a friend or colleague.

John Roy provided excellent Customer Service. Everyone in the service drive was pleasant helpful, responsive. My vehicle was delivered on a timely basis and the loaner staff was there the minute I pulled in to check in my loaner. Even the Advisors that were not assigned to me made sure I was being helped.

Amazing Staff, very helpful and very informative as well. If you wanna buy a BMW this is the place to go!!!

The periodic service of my BMW 530e was carried out to my full satisfaction. BMW offers excellent service. I find their service quite satisfactory. Thank you Wayne Chan.

My 2018 M3 that was dealer serviced at the first service interval, apparently needed a $300 wheel alignment less then 1200 miles later, (1 year later) Additionally, I was placed in a sub-par dirty loaner. When I dared question the service advisor about the $300 up charge, I was told that my M3 requires constant alignments and I should not have bought such a “mechanically” temper-mental vehicle. I would caution anyone who chooses this establishment to service ANY vehicle

Mark has always been exceptionally helpful. Love how he cares genuinely about the customers and sincerely addresses the concerns. I'd always vouch for him.

Mark S. is awesome and always provides exceptional service.

Best dealership hands down

Excellent and very efficient service. My service advisor Andy deserves the best rating 10/10. Service was completed in timely manner. Andy kept me informed. When I dropped my I3Rex the loaner car was ready to go. Very pleasant and great experience! Thank you Andy, Kal Siddiqui

I had a hard time finding the car I wanted with the set of options I wanted in my color choice. I almost gave up and was thinking I have to order the car and wait 8 weeks when Zari found my EXACT dream car and had it ready for me to pick up the very next day. It was a wonderful experience!

Excellent service.

I brought my car in for weird transmission behavior. John Roy took good care of me. Based on the final invoice, they made great amount of effort to figure out what actually went wrong (it's a tricky issue). John had been giving my daily update about the status. They also did a 20 mile driving test to make sure the issue was fixed. I normally don't enjoying dealing with service department at BMW dealerships in the bay area, but John Roy completely altered my bad experience. He's the best.

Awesome job by Wayne Hong!

the best staff!! wanna buy a BMW go here

Service appointment. Branden Casey always provides great service.

My Serv ice Advisor, Matthew Richardson, was great! From beginning to end, he understood my needs, kept me informed about the repair progress, and followed-thru to the end. Thank you, Matthew!

I am a car guy and have owned dozens of cars in my lifetime. The experience I had at the BMW of Mountain View was the best I’ve EVER had. Bahman Farzan was the primary reason for my fantastic purchasing experience. He was patient, highly knowledgeable and learned what we were looking for and matched it with the most awesome car. The 340i with M Sport package and Sport exhaust ended up becoming our favorite car. I highly recommend that you talk to him if you want to have an amazing experience which is so rare in the car industry. Cheers, MO

I was trying to lease a 330I, working with the internet manager for over a month - they are indecisive with out-of-town customer's apparently. I was told yes/no/yes, - not even on the numbers! Just a matter of if they knew how to process an out of state deal!! once the deal was basically done, they became unresponsive and sold the car out from under me! I had to find out on my own by looking at the Carfax report! Absolutely unprofessional and a HUGE waste of time, never in my life have I seen a car dealer act this way. They lost out on minimum of 5 additional car deals, plus my repeat buisness for screwing this one up. Check out other BMW dealer's in the area if you are in the market.

I recently bought an X5 2020 and the end to end process was flawless and smooth. Special thanks to G and Leo for their friendly assistance and patience with all my queries , fears and apprehensions and constantly remaining in touch while they dealt in the backend to match my customized unit as well as the finance territory I was looking at. Usually in my past experience I had seen executives trying to be a little pushy to move sales but I was amazed that here it was completely the opposite. All paper work was handled in a timely manner and home delivery done timely in this pandemic situation. Also , another point worth noting is that this showroom was nothing less than an IT office in the Bay Area. Very diligently kept up and thoroughly and routinely cleaned. Very impressed with the cleanliness which is a necessity in these trying times. All in all great service and very happy with m choice. Keep up the good work Leo and G!

Great experience. Jeremy Welsh couldn't have been more helpful with purchase of my 2017 BMW M240i.

Very good service and friendly staff

Best Service Ever.

I had a great experience buying a 2017 3 series CPO at BMW Mountain View. Gaurav Pathak, part of the sales team was really professional, not pushy, and worked with me as I tried multiple cars over a couple of trips to the shop. He was supportive and gave me pointers on what to look for in a CPO, so that I can do my own research, this was very useful! Gaurav and his manager Rashpal Aulakh were very supportive and made the trade in process a breeze. Great team, if you are looking at buying from MV BMW, lookup for these two guys on the sales team!

Great service team! Highly recommended!

Excellent service. Attentive and always caring. We dropped our car to be detailed and they always do a magnificent job. I wholeheartedly recommend them!

All in all the process to drop off was very smooth. Great facilities. Bit frustrated to find out there was service due on the car although no notice had been provided.

These guys did an excellent job, from polite negotiating on price to helping us understand our options. Our sales rep Michael was extremely responsive even answering questions at 10PM the day after the sale of the car. Mansoor, the CFS Manager made the lease paperwork process actually enjoyable if you can believe that!

John Roy is the man. He was extremely helpful, professional, patient, and understanding. He listened to my situation and quickly provided a solution. 5 star service from John at the Mountain View location.

Service appointment and the servicing of the carwas well managed and timely!

5 stars goes to Guarav Pathakg (aka G). Very helpful, patient and easy to work with. He was organized, thorough and quick with answers and accommodations. Work with this guy. Thanks again!

Great customer service on the maintenance visit. Well organized. New waiting areas are very nice, good place to work.

I was selling a vehicle without buying. Had a very transparent and smooth selling experience. Ken is a friendly and honest person to work with. Will definitely do it again!

Overall experience at the facility was very professional and organized. The new facility lends itself to be welcoming and made customers comfortable. One area of substantial improvement, is merely getting through to service department to merely schedule a service. The call center is horrendous and extremely inefficient. Something from the 80s. I had atleast 10 times and left voice mail on several occasions with no response. After 3 weeks of several failed attempts i walked into the facility to schedule an appointment. Facility is as state of the art, inversely the phone appointment system is antiquated. Honestly the phone system does not match the brand new facility design. Hopefully they can get this fixed soon.

Unprofessional I had an appointment for a car one day after I had scheduled it a week before and the car was not ready then they called to reschedule so I did for the next day then I get a call saying oh We have a client going to buy the car are you still interested? So I said it’s fine go head do what you have to do to make money have a good one bye I don’t recommend anyone going unless u just going to go walk in

I would recommend BMW Service Center of Mountain View. It is a happy place. You leave your car with good people and you hang out a happy waiting area. My first BMW got a special treatment there. I was bestowed with a lot of goodwill gestures and assurances. In the end, me getting my car serviced at Mountain View was a safe bet to my pocket and peace of mind to me as first owner. Though I know they have amazing service team, my personal experience with Wayne Chan was exceptional. He understood what I needed and went above and beyond to make things work out for me and best way possible. In fact all the prelude above is for Wayne, you folks can call and book an appointment with him but even if he is busy and you land with someone else, I am hopeful you will be taken care of.

My new service advisor was friendly, very informative, and did his best to help make the experience go smoothly.

Everything went GREAT, dropped off 230l on time and was all done for services in one hour. Professional

We had a great experience at the BMW of Mountain View. I would especially want to thank Adam for helping us throughout the process. I highly recommend this dealership.

Great sales experience from start to finish. Big thank you to Ryan for walking me throughout the online purchase process!

I have been taking my car to service at Mountain View BMW for the last 5 or 6 years. My service manager, Wayne, is always helpful, and address any concerns I have every time.

Great service in the parts department. Thanks Ceasar!!!!!

5 out of 5 Excellent service (Daniel Martinez was great). A bit slow in getting the car back.

Jeremy and Mansoor were both outstanding going above and beyond in service and making the process very easy and quick.

Service is not upto mark. Just like they want to get it done as its free service. Not satisfied.

Took my car there for a regular maintenance. Had a reservation with Wayne Hong and the checking in was quick. Besides my intended oil change, they gave the car a thorough check and did several other maintenance items all together, including changing the filters, recharging the battery, changing the brake fluid and recalibrating the brake pad life readings in the computer. I haven't driven the car for some time so it's pretty dirty when I took it in. They cleaned the leaves and debris for me and gave the car a good wash. Very thoughtful service! Wayne was very helpful and very patient with me all the time. Recommended!

Excellent customer care, service, and experience every time... From ease of drop off to pick up of your BMW, your in good hands all the way. Truly 5 star service from BMW of Mountain View!

I just leased my new BMW Z4 convertible from BMW MV and I am forever grateful for G Pathak, Rashpal, and Al Bafaiz’s service! I was previously a devoted Chevy car owner, but had my heart set on the BMW Z4. I went into the MV dealership multiple times and test drove and finally decided I wanted the car. G and Rashpal were very transparent, helpful, and patient - honestly I have never encountered other car salesmen with all those characteristics. And Al made the paperwork painless. It was refreshing. There was a moment where I wasn’t sure the agreement was gonna pull through, but they made it happen, and I am eternally grateful! I converted over to BMW because their vehicles are the best, but the service I received really sold me at the end of the day. Thank you G, Rashpal, and Al!

Brought in my car for an oil change, and they went above and beyond with also a tire pressure refill, wiper replacements, car wash, and even helped me adjust the springs on my trunk after I had installed a spoiler which affected the weight for the contactless opening. Marc communicated well with me throughout the process and the job was finished within a day! We were able to keep our conversation outside in the breezeway, and overall I felt pandemic safe.

Easy to get my appointment and loaner set up. The service was done in a few hours.

Really easy and professional service. They even offered to charge and clean my car, which was really nice!

Mark at Mt. View BMW Service is excellent. I hadn't expected that the service on my car would take 4 hours and I had only 5 hours before I had to be at work. He helped me get a loaner car and assured me that my car would be finished on time. He called to tell me that it needed an additional part, but that the car would be ready on time. It was ready when he said it would be and was even cleaned. He was pleasant and professional.

Great, attentive service

The service at BMW is excellent. Wayne Chan, my Service Advisor, provides hight quality customer service, advising me of the repairs needed, timing and pricing, keeping me updated on the progress, and ensuring access to a rental vehicle, if needed.

Jeremy was a pleasure to work with. We worked on a X3 before going in but found out it didn't have Driving Assistance Package. He found another vehicle and checked on Loyalty Customer Rebate for us. Post sales he also help us with a Costco Auto Program Coupon on accessories. Phil Benitez from Service department also diligently followed up to make sure we got the products we want with the discount applied. Best car purchasing experience we ever had.

Good people, clean place, efficient

Recently did repairs on my car at BMW Mountain View, and was blown away with hospitality and professionalism, and quality of work. Service advisor Marc was amazing, friendly and professional, and navigated through the process flawlessly, made things smooth and easy to understand, was very responsive and accommodating to additional requests, and met every ask and demand, did everything to ensure the best experience on my part. Work was performed on expedited time, with great quality, the engine looked nice and clean after the repair (there were some oil leaks on the engine when I brought the car in). These guys really take a great care of cars and customers! Great experience!

Recently did repairs on my car at BMW Mountain View, and was blown away with customer service and quality of work. Service advisor Marc was amazing, and exceeded my expectations, he navigated me through the entire process flawlessly. Work was performed with great quality, from what I can tell, and the car looked nice and clean inside out after the repair (I brought the car in with some oil leaks on the engine). These guys really take great care of cars and customers! Great experience, highly recommend!

Got a same-day appointment, car ready when promised - what?s not to like?

Professional and personable, timely and communicative, and of course the best quality service! Having moved from another BMW dealership because of relocation, this was my first interaction. All service department personnel were welcoming and competent. Good to have a new team that I can trust to do whatever is necessary for both the car and me.

Branden Casey, Service Advisor at BMW of Mountain View continues to provide world class service. As usual, my car was repaired and delivered when promised. Bravo, Branden!

I wanna personally thank Mr. Bahman for being so supportive on the whole purchase process. I was 400 miles away and not able to see the car myself. Mr. Bahman did perfect job. Beautiful car.

This is my one stop for all my BMWs. These guys know Customer service and I always feel like I'm at the center of everything they do. These guys are as Pro as they come. The best BMW service of all the Bay Area.

My recent experience for service to my vehicle at bmw mountain view was nothing short of a great experience due in large part to my service adviser mr. wayne hong. first off i appreciated the fact that mr. hong gave me several options i could go with for my service and the correlating different prices. from experience at other dealerships and service centers where trying to push onto the customer the most expensive option for a particular service is the norm, having the option to choose what was best for me, my vehicle, and budget was refreshing to say the least. Also, due to my schedule and and living in monterey county and having a loaner vehicle, i was unable to pick up my car in the allotted grace period for having a loaner vehicle out. i contacted mr. hong the day after my vehicle was ready to be picked up and asked him would it be alright to pick up my car first thing monday 8/31? he informed me that after checking with his supervisor and the loaner vehicle department about my request that it would be okay to do so. needless to say this helped me out tremendously! and last but definitely not least, the original cost of the service that i chose from the options presented to me by mr. wong, was quoted as over a $1,000. to my surprise and great pleasure mr. wong gave me a 10% discount! in this day and time any way we can save on anything is a blessing. i personally want to say thank-you mr. wong for going above and beyond in providing me with such excellent customer service and helping to solidify my choice in making bmw of mountain view my first choice in the servicing and potential purchasing of future vehicles. Sincerely

Excellent experience at BMW Mountain View. The advisor Matthew was very nice and professional. He explained the service details very clearly and helped me arranged the loaner car. The service was completed in 3 hours as communicated, and everything worked perfect.

Great service workflow and nice place for BMW owners.

Smooth, easy, professional, the service process was a breeze.

Employee over here have attitude and poor service i wouldn't recommend buying bmw because of the employee over here for example we already had an appointment for maintenance but we still have to wait for a long time

Our experience was just typical car sales; over-promise, under-deliver, some misinformation here and there, 8hour+ process, over multiple days, happy we only have to deal with these processes every few years, probably order a car online next time

Matthew in service is amazing. Had some issues because a previous shop had done something bad with my tire, and they helped me sort it out.

Majid at sales and mike at genius dep were amazing. Thank you BMW Mountain View

Excellent quick service and flexibility. Good attention to detail.

I purchased a X5 recently. MAC was the sales person, he was really good! Friendly, not aggressive. I feel so comfortable working with him. Highly recommend him!

Excellent & efficient service. John Roy was awesome. Highly recommend this dealership

I walked in wanting to see an X5 with an optional third row. I was told the car is rare, yet BMW Mountain View had 3 in stock. I test drove a fully loaded XDrive 40i and promptly fell in love. Note that I was highly leaning towards a Highlander so the decision was between a sensible car or a fun car with a $20K+ difference. My husband urged me to treat myself to something fun. So here I am. With a great car and slight buyer’s remorse but definitely loving the car.

I walked in wanting to see an X5 with an optional third row. I was told the car is rare, yet BMW Mountain had 3 in stock. I test drove a fully loaded XDrive 40i and promptly fell in love. Note that I was highly leaning towards a Highlander so the decision was between a sensible car or a fun car with a $20K difference. My husband urged me to treat myself to something fun. So here I am. With a great car and slight buyer?s remorse but definitely loving the car.

Great, easy experience. Eric was very helpful in my choosing to lease a new BMW X1. He answered all of my questions and was very prompt with all communication.

BMW of Mountain View is a very professional setup. Sales managers were very helpful, provided clear details on inventory and related pricing. My buying experience at BMW of Mountain View have been amazing. I am looking forward to coming here fo my regular services.

Friendly staff, great and effective service.

Great customer service. Andy exceeded all expectations

It was such a pleasant experience with a group of friendly staff. They did their best to accomodate my preference and needs. And they have mask and sanitizer which make you feel safe.

Love it!

I am very satisfied with all aspects of the service provided at BMW Mountain View on my 5 year old 335I. My service advisor was Ryan Fuller and I have no hesitation in saying that he did an excellent job for me cheerfully attending to all of my questions and requests. Thanks, Karim Sami Khadder

Great service and great perseverance. My convertible top sensors were giving false positives and the team at BMW of Mountain View worked through a whole plethora of possible causes before finally figuring it out. They were great at communicating progress along the way, lent me a great loaner car for the duration of the service, and after solving the problem, I got my car back so sparkly clean it felt like new!

My Mtn. View, BMW Service Advisor performance was terrific! He not only explained the work details on the damaged engine harness wires caused by rodents, he worked quickly with my insurance adjuster and constantly kept me informed of any updates to the car.

love it. good customer service

bought an i3 here from Frank C, good guy. did financing with Mansoor B, also good guy; seems like they have your best interest in mind

I had great experience getting my wheel alignment done without appointment and before the center closed.

BMW at Mountain View is an excellent service from a sale associate to finance manager, a place to shop for buying a new car, I am happy with their services.

he advisor, Wayne Hong, answered all of the questions and was thorough. I felt comfortable and at ease. Very good service, prompt, on time.

Great and friendly service from John Roy. Dealer provided top notch loaner. Service was completed when promised, print-out service description was thorough, and my car was freshly washed when I picked it up. Five stars.

Wrong seat belt diagnosis by BMW of MTW

Just a note of thanks to MV BMW (and Service Writer Wayne Hong) for your time and patience as applied to the recent service of my new M2 Competition. Really appreciate you taking the time to listen to my comments and then acting on them. Also appreciate the loaner car while mine Was being serviced.

Top service. Pricey but you get what you pay for. Roy is a good service advisor he works out all the wrinkles and good face for BMW and MV dealership

Our experience at BMW of Mountain View was very good, we did not have to wait long hours to get the car we wanted, and Ryan and Mansoor were very nice and efficient.

Good service! Purchased a slightly used 2017 650 Convertible from out of state. Local mechanic informed that the flex disc was starting to crack. BMW of Mountain View handled the warranty work without question. Team is very professional and the new space is spotless. They plastic wrapped touched surfaces and disinfected car before and after service.

Daniel Matinez is a professional. He handled my service flawlessly. I don't know names of the others on the customer service team but they were all helpful and professional as well. To be a successful dealership group a top notch service department is essential. BMW of MV has impressed me.

Very helpful Service Advisor. Excellent Service. Great experience overall.

Mr. Bahman Farzan went above and beyond to help out with the purchase of a new BMW; he was one of the reasons that I chose to work with BMW of Mountain View.

Brought my beloved E46 M3 in for what seems an endless string of airbag recalls that have affected many brands and models. As usual, Wayne Chan, my favorite service rep there, has helped to get it done quickly while I waited. In and Out in 60 minutes. Wayne rocks!!!

I was looking to buy a used car and was pretty skeptical about which dealership I should reach out. I did my research online and found that how important it is to go to the right dealership!! After numerous searches, I finally decided to go to this dealership with fingers crossed. Experience: I was contacted by MAC (Muhammad Abdullah Chaudhry), an appointment was arranged. MAC showed the car and made the whole used car buying process a breeze! He made sure that I was satisfied with the car before I buy it and answered all my doubts. If you are looking for a used car then this is the go-to place as they provide the "250 miles/5 days" buy-back guarantee for free while most other dealerships do not. Also, I got a 4000 miles/90-days warranty that adds to the peace of mind! Lastly, ask for "MAC" once you are inside as he won't make you regret later :)

Recently purchased X3 - love it, and loved my client advisor Laura. Process was simple, straightforward, clear and well represented - something I have come not to expect from other Autonation dealerships.

Outlandishly high prices. $205 for oil change that was done at an independent for $109, using identical oil. Longer than expected wait time as well.

Lack of communication or misleading you for something else Called In to view a car that they have in the adds and confirmed it’s on site for me to check out. Right when I get there the sales said the vehicle was not on site and it’s getting cleaned. Walked around for possible alternate car. I was not interested in other car. Sales informed me that when the vehicle is ready, he will call or email me right away. The call did not happen. I followed up 2days after and the car was getting viewed by others and I can view it afterwards. Vehicle was sold. Very disappointed in what was to be/should be an exciting time for me and my family of possibly buying a car.

Good service.

Excellent service. The attendances are very professional; they all are very cautious about the pandemic protocols. I am very impress, the facilities are very clean and neat.

THe turn in and pick up the new lease car went smoother than 3 years ago. Must be the updated software. Staff was extremely helpful esp. Norm and my Finance guy. Now dealing with a computer instead of a CAR is another matter. I will be stopping by for help.

I loved the entire process from the beginning to the end. Jeremy Welsh was very helpful and quick in responding back to my questions. Most of the discussions and paperwork was done over mail/phone and that reduced the time I spent at the dealership in these tough times. Mansoor Bafaiz helped me with the finance paperwork and went over all the details in a detailed fashion and provided me the best options. Big shout-out to Jeremy and Mansoor for accommodating all of this and giving me a very awesome experience of purchasing a 2020 BMW X3 Xdrive30i. Will definitely recommend BMW of Mountain View to others.

I had a very positive experience working with Joe Wahler! It is a great feeling to know that I have someone looking out for me in the car buying process. Joe found a car that fit my budget and expressed the paperwork to accommodate my schedule. Thanks Joe!

I had been searching for a used BMW and ended up at BMW Mountain View. I was very pleased with the communication, professionalism and friendliness with the staff. I am completely happy with my vehicle and would recommend BMW of Mountain View to those who are looking for a new or used BMW.

Bought my Audi here almost a year ago, and have Been back only a few times for standard maintenance. I was helped by a gentlemen named Mathew during my last visit and he provided exceptional customer service. Although they do not do full service on Audi cars at this dealership I will continue to go back for minor things like oil changes because of their commitment to treating their customers right.

I leased a BMW X3 recently from BMW of Mountain View. The Sales agent Daniel Bentz Valiao was a gem to work with, he was very patience with my request for multiple different configuration and finance option. I would recommend this dealership to anyone who is interested in a BMW

Annual service during the covid pandemic. Everything was handled smoothly and professionally.

Had the new wheels and tyres from here after someone theft them from my car . They solved it and fixed it . Also taken complete responsibility communicating with my insurance. Always ready to offer good service to customer. Great job!!!!

Timely service and absolutely excellent attention to detail!

I have always had a stellar experience with them, in every depeartment.

We purchased a new 2020 X3 30i. We received a good offer on line without any negotiations. Our experience at the dealership was equally good. The sales person and finance director were both very cordial without being pushy. We were able to negotiate an even better deal on the car. Overall, this was a very good experience from start to finish.

They sold me a defective BMW 2014. Don’t trust the inspections — it said the car was in perfect condition with only 20k miles. 4 days after purchasing, it STOPPED while I was on the road and would not start so I had to get it towed to the dealership from Carmel where they car shut down. They still have not paid my towing or lyft fees — I’ve lost $500 and countless hours with them. On top of this, they were extremely slow throughout the purchasing process — had to wait 3 hours to complete the paperwork. This has been the absolute worst experience I have ever had with a car dealer.

Reena is the best, at BMW of Mountain View. Great Customer Service and very knowledgeable!!

My recent recall fix at BMW Mountain View was exceptional. The people are knowledgeable, helpful, and courteous, The loaner car was new. My car was repaired promptly and returned spotlessly clean. I am impressed.

Excellent service, John setup an appointment to respond to my car issue over email.

Excellent, prompt and courteous service. Brandon Casey handled my issue and made sure all was done correctly. Incidentally, I've purchased eight vehicles from BMW of Mountain View over the past three decades.

친절한 서비스가 마음에 드닙다~^^

I purchased a new vehicle from here on July, and I am pretty satisfy with their service. They have a great selection of vehicles and able to work with me on a great price. I also like the professionalism of their salesman, and make my purchase experience quite smooth.

Overall we had a wonderful experience! Mansoor in Finance was super helpful and made the paperwork section a breeze!! You can tell he cares about his customers and getting them what will work for them personally. Go see him to get your new car! 🏎 Leo and Amos were great too! I will definitely return to this place to buy a car because of the amazing customer service we received from the team on Sunday. **As a side note- When we did have to call to return to pick up an item the following day, Michael was a sales rep that was neither friendly nor helpful, which made me sad since everyone the other day was so great! Neither was the parts guys who was at the counter in the afternoon on this past Monday that we had to interact with to pick up the product. I know we didn’t buy the car directly from them and maybe they had a tough weekend but they should remember they add to the overall experience as well.

Professional, Courteous, and consistent. my favorite amount BMW dealerships cross states. Thanks!

Professional, Courteous, and consistent. my favorite BMW dealerships cross states. Thanks!

My wife and I had a pleasant experience with our recent car purchase from BMW Mountain View. The sales associate who worked with us, Jeremy W., was very professional and helpful. We had shopped around at other dealerships, but Jeremy stood out for his ability to answer our questions knowledgeably without making us feel rushed or pressured in any way. He demonstrated commitment in staying late to finish our paperwork. The facilities were also clean, and everyone wore masks and maintained proper distance. We felt comfortable and safe throughout our experience here, and we're pleased with our purchase.

I had a mechanical problem with my car. I called the service department. The response was immediate and the appointment was soon. I was clearly told about the problem, the part needed to order, and the cost. I had my car back the very same day and is running beautifully. The location is also very convenient for me. The staff are polite and helpful. Thank you BMW of Mountain View

Outstanding services by manager John Roy and his team. They caught rodent damage to my coolant on oil change, and helped me repaired my car (2015 3 series) after multiple damage from driving and park (bumping and internal damage) with efficiency, care and a big smile. I cannot ask for a better service or manager. Thank you John and your team!

Very good.

Ken Spindola The Acquisition Manager Is an Awesome guy

Wayne Hong is the service adviser I work with for the issues related with my BMW 330i. Wang is professional, listens carefully and has the expertise to understand and reproduce the issue. He follows up promptly about timelines with the car. The overall process was smooth and to my satisfaction. I highly recommend Wayne. One year down, completed my first service. Wayne Hong as usual was above and beyond wrt service provided. He goes the extra mile to ensure you are satisfied with ur vehicle.

Updating my review - the review at the bottom was from last year. My experience taking my car in this week was very good and immensely improved over last year. The improvement could be due to a lot of things but regardless, my service advisor, Wayne, was super polite and helpful, the work was performed promptly (and under extended warranty!), and they had extremely good Covid protocols in place - e.g. to sign your receipt, you’re given a packaged pen so you’re sure it is clean. After my previous experience I was hesitant to go here but I won’t have that hesitation next time. 2019 review: Unfortunately, I’m not a very patient person and at this place I waited about 35 minutes to drop off and I had to wait about the same amount of time to pick up. And this is with a specific appointment time. This place just seems incredibly busy. Time will tell if my car is fixed since the problem is intermittent and the paperwork I received doesn’t show that anything was done to directly address my car’s problem. I will have to speak to my service advisor later since he wasn’t there when I picked up the car. My service advisor was polite but others I interacted with reminded me a bit of my time in NY - sort of, “Now what do YOU want?” They are probably too busy but it doesn’t help the vibe. I have another car to take to the Honda dealership today (airbag recall) so it will be interesting to compare the experiences.

Dealer cheated on lease money factor. Be aware!

I had an excellent experience bringing my 4series BMW in for last minute repairs. Mark N. was very professional, thorough, and just a great person to work with. I highly recommend this dealership and in particular Mark for his excellent service. Will be coming back for all future servicing and purchases.

BMW Service always professional and friendly. 😀

I loved working with BMW of Mountain View. They have an excellent team willing to help. Very honest and real. Adam Xavier was very helpful and answered all my questions, he’s a great salesman to work with. Mansoor is an excellent financing guy. Very honest and nice to my family and I. I give them both a 10/10!

I bought an X1 for my daughter than came back and bought an X5 the next week for myself. Excellent facility. Good inventory across their multiple locations. Our sales person, Joe Wahler, was extremely helpful, and a pleasure to deal with. The process of getting to a deal was efficient and the process of closing the transaction was as efficient as it could be during Covid times. I'd recommend buying your BMW there.

Picked up X3 hybrid over the weekend and met a very dedicated bunch of professionals who struck an instant rapport. Madhuri is a fantastic sales professional who ensured a very transparent and customer friendly interaction. She was thorough customer service amplified rather than aggressive sales that one often encounters in auto dealerships. Hadi from finance ensured that despite various unique requests in my deal, everything was closed in a very professional manner, sharing plenty of advice for a new in country customer like me. Both stayed back well into late hours to complete the process....Highly recommended !

Service was excellent. Car was picked up and delivered on time. Work was specified clearly and charges were reasonable

This is a state of the art dealership, even for company like BMW. Mark was outstanding.

We recently made our first BMW purchase at Mountain BMW, and it was very gratifying. After some discussion regarding the new X3 model, Michael Xie from sale provided us with a very competitive offer. The whole team made the our following visit at Mountain View pleasant and productive, which ultimately made the purchasing easy. So on behalf of my family, I'd like to take this opportunity to show our appreciation to the whole staff team. Special thanks to Michael, Joseph and Hadi for your excellent service, diligence and professionalism, and for making our experience with BMW memorable.

As always, top of the line. BMW was extremely responsible for ensuring their customers feel and are safe from COVID infection - wearing masks and abiding by social distancing best practices.

They have a finance person Sean shah. He lied about the vehicle and made me sign lot of useless warranties which he talked me into. Please be aware they are typical stealership.

Quick buying experience, got a great deal! In and out in a couple of hours. Great trade in assessment for my car which was in great condition.

always fast- and always good.

I brought mini cooper from this dealer and was sold the service agreement. Sales Person never told once the car could not be service at this location during the conversation. He was nice and gave all reasons for buying the service agreement. Mountain View BMW had called 3 weeks after the car was brought to check on service too. Today I called and was given appointment to bring in the car for service. I did mention this is service will be part of service agreement sold to us, When I was at the center the Service advisor mention the car cannot be service at this location since they don't have oil for the car and need to go to steven creek mini cooper location. I am not sure service was declined due to free requirement as per "service agreement" or required oil is not available Below are details: Confirmation Code: X01OY2CQOM Date and Time: Jul 1, 2020 8:40:00 AM Advisor: Daniel Martinez Vehicle: 2016 MINI COOPER COUNTRYMAN Good luck with the approach with your customer.

It was great experience as always with BMW Mountain View. In customer service, Wayne Hong (Sales Advisor) was such a nice and committed person. He gave best service. Really happy and recommend him to go with.

Excellent service! After choosing a convenient appointment time, I took my car in for 50k maintenance. The team at BMW Mountain View handled everything smoothly. Kudos to advisor Wayne Chan and the rest of the team for the great work. In a few hours, they replaced the oil, filters, and spark plugs under the warranty contract, and performed a diagnostic scope of the major systems. I was able to pick up the car on the same day. Wayne followed up after the appointment to check if everything is running smoothly; car is running well!

If it wasn't for Wayne Chen in the Service Department, I would go to Stevens Creek or a private mechanic for service. He always goes out of his way to make sure everything is taken care of to its fullest. Thank you Wayne and BMW of Mtn View for taken good care of me and my vehicle.

very professional Service Expert. Had my wife's Z4 serviced here. They were very responsive and helpful. Will definitely consider them when buying a new BMW. Matthew Richardson is a great expert!

Great experience. Sales are upfront with sales info & car info. Relatively easy transaction.

The salesperson Michael was incredibly patient and flexible with me and the dozens of questions I had regarding the great BMWs I was interested in. Michael came in on his day, responded to emails quickly, and never complained or showed any frustration with me. I felt pretty lucky after the purchase of my vehicle from BMW of Mountain View.

The service is pretty good and the dealer is trying to help me find my favorite car. Thanks!

As always, Branden was very prompt in responding with the status and next steps when I brought my i3 for an electronics control issue. He routinely and proactively follows up with me on service progress and advises on the best course of action, as he also did this time. I am very happy with the service department and highly recommend them.

Dealer ship had a good customer service on my visit

Everything went great. From booking the service appointment to the courtesy of the staff e service person. Got service done pretty quick Recommend this dealer for service

Bought a new BMW from Tawer Youkhana and Laura Blanc. All I have to tell you is that they are the best sales people I've ever worked with. The transaction was easy and painless. Both of them knew that i have a busy schedule so we were in contact via email/texts to get the pricing and all of the paper work ready. When i arrived at the dealership, I saw my new car already detailed and ready for delivery. Laura and Tawer had all my paper work ready to sign. I was in and out of the dealership in less than 2 two hours. BMW of Mountain View, especially Tawer and Laura, gained a new customer. If you are in need of new or used BMW, please contact them.

These guys deserve the highest rating on service. Despite COVID-19 and the team working in limited capacity, I got accepted within minutes, service was done quickly and professionally. Special thanks to Marc Nappi for an exceptional service!

Nice service! People are friendly and my car maintain is lightning fast, thanks for Wayne Chan's help!

Experienced, diligent, and graceful to meeting up to one's needs towards buying a car. When your ready go see Frank Camacho

Bought a new BMW and Laura Blanc was my sales person. She was exceptionally hospitable and went through the whole process carefully with me. At no time did I feel pressured or rushed. The process was straightforward . I highly recommend this dealership and Laura Blanc in particular should you be looking for a new Beemer!

Car picked up and delivered from my home with proper precautions, even the pen to sign was packaged and left behind. Great service. Discount was welcomed and efficiently handled without having to ask.

I got into a hit and run😓 and I couldn’t decide wha car to purchase but when I went into this dealership and ADAM Xavier helped me out I left that day really really happy!!! Thanks youu and your team!!!!!!!

Leased my BMW here. The customer service is pretty good. Michael Xie helped me a lot during my leasing process. He’s pretty nice and patient. He prepared the paperwork for me before I came to the dealership. It really saved a lot of time for me. Thanks Michael!

I was pleased with the service and the car was ready on time.

Leased my BMW here. The customer service is pretty good. Michael Xie helped me a lot during my leasing process. He?s pretty nice and patient. He prepared the paperwork for me before I came to the dealership. It really saved a lot of time for me. Thanks for Michael! Thanks for Mountain View.

We had a great experience at BMW Mountain View recently. We went in for an oil change and they completed the other routine services (filters), offered to update the remote battery and washed the car beautifully. The advisor Matt went out of his way to make sure we were well taken care of. He was clear in sharing exactly what services were expected and was prompt with his follow up.

BMW of Mountain View recently remodeled their location and is very nice. Service area was clean and organized. Because of Covid, all employees were wearing masks. My maintenance and safety recall was completed earlier than promised. Car came back washed and Clorox cleaned. Even the driver side door handle was taped to protect from contamination. Overall, quite satisfied.

Great valet service. Very clear on pricing and scope of work.

EASY ACCESS AND FRIENDLY STAFF.

Mathew was my advisor, he was on the top of my maintenance of my car, and he is polite amd my car was returned on time.

First class stand-up operation.

I brought my car in because of a low tire warning but learned that the tire had a nail in it. Then it turned out that some other things were due. I was able to have the work done immediately, but it was mid-afternoon and they'd have to keep my car overnight. The really good news here is that they were able to give me a loaner car. The last time I'd been there (pre-COVID) I was told that there would be no more loaners but that they'd help set us up with Uber or Lyft—ugh! But maybe they've changed that policy because of the virus; if so, good for them! My service advisor was pleasant to work with, very helpful and informative. Overall, it was a good (if expensive) experience.

Exceptional service advisors, great loaner (X5) car, easy process all around.

quick, thorough, all items done with attention to detail, car returned in perfect condition. Friendly service advisor, no fuss, perfect follow-through. Highly recommended.

Staff was friendly and efficient. Farzan and Hadi were particularly helpful and made the process of buying the car a very enjoyable experience.

Making the appointment was easy, even getting one the next day! The time it took was less than expected. Couldn't have gone better.

Bahman Farzan been very helpful and patient with me! I highly recommend. Hadi Davoodi good guy as well.

Such an easy process. We were in and out in no time. Our salesman Jeremy was very friendly and went out of his way to find the right vehicle and price that made us feel comfortable. We are very satisfied with purchase. Thanks BMW of Mountian View.

Kept me informed, pick up was easy

Mathew Richardson Did an outstanding job on Saturday by helping me with the Emblem that was missing from my hood. He worked hard to arrange the emblem to be put on within a short period of time. I was initially told by someone at BMW that all I had to do was come in and it could be done within 10 minutes so I asked if I needed an appointment . I was told that wasn’t necessary just come in and it can be done in 10min.I asked if I could come in on Saturday around 1pm. They said ok . So when I arrived I was told I needed an appointment for that. I was disappointed . And spoke to Mathew about my dilemma. I told him I had driven from Atherton a long way from BMW of Mountain View and would now have to Make an appointment and drive back another day. Mathew took care of me and I appreciate his determination and leadership. Thank you Mathew 😊

Very friendly and very responsible staff, always do their best to satisfy you with their service

Scheduling easy. Multiple reminders may be too many ;)

BMW of Mountain View has always been excellent to deal with. They are friendly and prompt and well organized. I have nothing negative to say.

My car was not washed until I came to pick up. Not dried. My service advisor Branden Casey is the very best. Took care of the situation.

Great service department. Very organized and on-time. Their valet service is a big help and much appreciated.

Been Autonation customer since 2005 , after 15 years then new management team Lead by GM PJ totally disappointed me Service Dpt still great! friendly& professional would go in for service but will never purchase another vehicle from this dealership

Overall had a great experience. Laura - our sales representative was very helpful and also prompt in her responses. Took time to explain all available options and also looking at the inventory to map our choice.

Great purchase experience here. Super nice and friendly staffs. Highly recommended!

The dealership was very accommodating and friendly. Professional people that take great care of their customers and cut out the nonsense that can happen when buying a car. They know time is precious and suggested I go home while they prepare the paper work instead of sitting around at the dealership. I ordered a car online and their staff managed it exceptionally well even with the pandemic hitting. Would definitely buy from them again.

Ask for Nick Nguyen! Honest, hard working associate who took my needs and requirements seriously. Lucky he picked up my call!

Excellent service and attention by professional staff as always!

Called for oil change while I wait If it is possible and within an hour was done. Very fast and excellent customer service.

The sales staff was pretty good and test drive process was also smooth. In terms of finance stuff though the process was time consuming. And secondly the finance person tried to employ a lot of scare tactics. Even after I politely declined to purchase a maintenance package, they proceeded to make a lot of statements about how I was making a terrible mistake and insult my friend. Some excerpts: While my friend was weighing in on maintenance plans: *cuts him off* "what does he know. Don't listen to him. He does not own a bmw. He owns {other brand}" At payment time: "you're gonna regret it not getting a maintenance plan. But we can't do anything about that now

Great customer service. I’ve been getting my car serviced here for years and for reasons other than regular maintenance. Every time, without fail, customer service is exceptional, friendly, and professional. I highly recommend it here.

We found a car we decided to explore further and with Shelter in place orders, making an appointment, meeting Leo our salesman and test driving was professional and safe. Thank you Sidney for a great experience.

Excellent work!!

Very efficient well organized and clean environment.

BEWARE: THIS COMPANY TOOK DOWN MY PREVIOUS NEGATIVE. CHECK OTHER REVIEW WEBSITES FOR MORE REVIEWS ON BMW MOUNTAIN VIEW. I posted a detailed negative review on BMW of Mountain View recently, and it was taken down. Instead of addressing my complaint, someone decided the best course of action was to simply have my negative review taken out. Curious to know what I wrote that triggered this reaction? See attached screenshot of my previous review. UPDATE: Guess what? The photo I uploaded was taken down too! This is seriously frightening stuff!

Professional as always. Highly recommend

top notch experience, feel very respected. staff bing helpful and responsive.

great customer service. awesome buying experience

I had my car 10,000 mile service done at BMW Mountain View. They came and picked up my car. Performed the service and returned back my car. The service was pretty good and they kept me well informed through the process.

Excellent and professional service.

BMW of mountain view is a great place! I just bought a BMW X6 and I have to say it was a painless experience. a little long but very enjoyable. Hamid and Rennawere both efficient and and good about making sure we'we're comfortable with everything. All in all a great experience. thank you guys!!!;

While driving my i3, I experienced a check engine light. I called up BMW of Mt View and was able to quickly get an appointment scheduled with a loaner for the following day. Overall, the experience was average, I asked for the team to vacuum the inside and run it through their car wash since it had been a while. Repairs took a couple of days and I received a call from my SA saying the car was ready the following Monday. Upon pick up, they had my i3 out ready to go and the whole experience was pretty typical. Once in my vehicle, you could tell they did a very quick vacuum job upfront, nothing for the rear and apparently they didn't dry the outside of the car as I had hard water spots all over it. Pretty typical of BMW of Mt View as I have been coming here for the past 2.5 years since its right down the street. They arent bad here, just nothing to really write home about.

Great customer service It was a bit more than I expected but items were thoroughly explained and options provided

I recently took my car in for its 1 year service and had a very positive experience. There was no wait for my service advisor or a loaner car, and the facilities were very clean. Due to my buying experience I'm still not sure I would recommend this dealer for buying, but I will definitely continue to take my car there for service.

Helpful and courteous service advisor. -----------

My service experience at BMW of Mountain View was excellent. Making the appointment online was very clear and easy. The service advisor was prompt and professional. My 335i was serviced in a very timely manner.

Customer service is great. Matt at mtn View was cool and was very kind.

From start to finish - from my first email inquiry wrt my lease ending and finding the next BMW, to the delivery of the car to my home, the BMW Mtn View team of Bentz V and Monsoor was wonderful to work with. Extra care, compassion and patience. Did not make me feel like I owed them a favor for giving them the business! Now if I can only make the synching of my ApplePlay work on the new bmw!

Fast. Good Communiation. Very prompt and reasonable as the car was under warranty

It was a quick, fair procedure. I could have a good experience.

Upon arriving I was greeted by several employees and mainly interacted with Wayne Chan. I was delivered a loaner returned it when my car was finished. Wayne was attentive courteous and knowledgeable. I would leave my car with Wayne anytime knowing it’s in great hands! Thanks BMW of Mountain View for taking care of it for me. See you in a year!

I have bought and service my BMWs for 10 years at this dealership and been pretty happy with their service. But something has changed in the past two years. Service has gone downhill, and when I tried buying my next X5, I was treated so poorly that I will never go back.

I recently took my M2 in for its required maintenance. I have always found BMW Mt. View to be very thorough, efficient, and professional in their dealings with me, so the bar has been set high already. On this visit, besides having my vehicle ready when promised, they also took the extra precautions of wrapping the steering wheel with a plastic liner as well as covering the seat. Even the loaner vehicle they gave me was sanitized. Staff followed social distancing and I felt very safe and comfortable in their environment. They are dealing very responsibly with the Covid-19 pandemic.

BMW offered a complimentary Spring Health Check for my car.

Wayne is the best! service advisor, always professional, courteous and honest.

This dealership is sub par at best being a European brand. I've messaged to the dealership GM (PJ Roshan) on my ownership feedback with zero response. IMHO, probably the lowest level of post sales customer service I've ever had.

Negative post sales experience, shop and maintain your vehicle at another BMW dealership where they actually care about their customers.

The service was great during a very difficult time, when the coronavirus outbreak limited everyone.

Completely satisfied with my last visit for car maintenance service

Brought my car for oil change and regular service. Everybody in service department was friendly and helpful, everything was done fast. I was even given loaner car so I was able to drive home and then come back. Very happy with the experience!

I have been servicing my BMWs at BMW of Mountain View since 1998. Over the past four years I have had Wayne Chan as my service advisor. The quality of his work is impeccable as his the quality of the technicians. As long as they keep this up, I will never switch dealerships.

The service is exceptional here. We always choose BMW of MV and drive the extra distance to them just bc the people there are so knowledgeable and provide the best service.

I really like their newly built facilities with an easy access and am quite satisfied with my recent visit for services. Service adviser, Mark, was very friendly and attentive to my needs. Good job and keep it up!

Overall a nice experience , the service advisor, Wayne C., he is the best , friendly and always smiling , keeping you informed about the repairs need to be done to your car.

Matthew was super helpful in getting my car serviced. I had 3 recalls on my vehicle along with the regular servicing. It took them a few days but everything was sorted out. Matthew did keep me updated and took care of everything for me. It was super easy. I'd definitely recommend them.

Excellent service, from appointment scheduled to pick up. BMW of Mt View puts the client first always.

Mathew did a fine job, as always. Efficient and friendly.

I was very happy with the service I received at BMW Mountain View. Mark Sleiman, was extremely helpful and courteous, and I would definitely recommend this place.

Excellent , friendly service and very attractive new facility!

I bought my 530e off 2 year lease from the Mountain View BMW dealer. From Brandon in Service to Bahman in Sales and every other BMW professional I feel that the customer experience is primary. I've been loyal to BMW in Princeton, NJ and now Mountain View, CA for 22 years not just because I love the 5 Series (especially the 530e) but mostly because great service is in their DNA. I will add the new Mountain View BMW dealership facility is well designed and is as functional as it is beautifully designed.

Very accommodating and thorough. Very satisfied. Dropped off car for service. They called Lyft to take me home and again when car was ready.

Great customer service from my service advisor Branden Casey.

Always great customer service from the service department especially from service advisor Brandon Casey

Getting body work repair at their shop, they got the job done somewhat well (I still need to go back to fix an electrical issue with the touch-lock system that does not work)... but took almost 2 months from the time I dropped off my car for repair and at a cost that was 2x the original estimate. My repair job was covered by insurance, and they submitted 4 revisions from the original estimate that kept ballooning up in cost above the value of my vehicle. My insurance company agreed to pay only because of the piecemeal approach of paying for new bill after new bill, whereas if a thorough estimate of the repair had been done from the start, a lot of time and money would have been saved.

I went to service my car and just asked for a message on my dashboard. When they gave me my car, the back lights were no longer working and with an estimate of $ 610 dollars to repair the lights that they turned off.

Very clean facility. Service personnel friendly and informative. Rental/Loaner personnel equally friendly and informative. It made my day pain free and free of stress.

Excellent service from identifying potential cars up through driving off with a new car.

Sales and service are very good.

Last week I bought a car from Joe, who is anything but your typical sales person- the experience was like buying a car with the help of a family member- he was warm and welcoming and by no means pushed me at any time- he found the exact car I was looking for and even had it shipped for me from down south-I would recommend him to everyone (and I have been!) then I came back Today and Mike Gessner the “genius” walked me through the ins and out of my new car! He knew the answer to every question, was succinct, accurate and taught it in a way that was easy! I had my baby with me so I didn’t have a lot of time to waste and he made sure I was in and out of there in a flash!

Came in for oil change and brake fluid service but opted just for oil change after seeing some of the other suggested services based on vehicle mileage 103k miles. $150 for wipers was one of the quotes, seems rather expensive.

I like my advisor, Brandon, he is very responsible

Easy to make an appt...easy to drop off..easy to pick up. Beautiful facility (their construction is finally done!).

Don is a great sales person if you need a car see Don

Matthew takes care of my business needs from door in to door out. He knows my being particular with the details and he would personalize his approach in dealing with me. I appreciate him for that. Car Loan department is better this time so far.

I don know if anyone else hashed bad experience with the car wash at Mountain View BMW. Every time I have gotten my car washed as part of the service there is black marks left and I have to bring it to their attention. They end up buffing them out. But it happens every time. At this point I don't want them washing my car unless it will be hand wash. The time it takes for them to rectify the situation it isn't worth it. I also had issues with the warranty. My service guy was fighting m e that the oil change was not covered. I had to get the help of the service manager.

I have been working with Branden Casey since 2015. He is a really good service Advisor. I have always been extremely satisfied with the service I have received from BMW of Mountain View.

Branden Casey is a really good service adviser. I have been working with him since 2015.

Bentz was super competent and very low key. I surprised my husband with a new x3 for Christmas. He pulled it off well. He was very prompt in responding to all our questions.

Very satisfied with my advisor Wayne really took care of made sure I was please with my service Highly recommended

The Management Team were very professional and helpful. Great place to buy a BMW.

They provide good service. People there are really friendly.

I had an incredible experience leasing my new car at BMW of Mountain View because of Michael Xie and Hadi Davoodi. Michael helped us pick the right car from the start. He knew the car we wanted and followed through. We got our car for a reasonable price and felt like Michael really wanted us to feel informed and comfortable about the car price which turned out to be such a good deal. He also walked us through the car in detail and effectively went through the paperwork with us. Hadi helped us pick the best financing possible for our car. He asked about our daily commute and parking situation. Then based on these factors he let us know of financing and car care options. They were both very knowledgeable, friendly, and direct. I highly recommend BMW of Mountain View!

I had an incredible experience leasing my new car at BMW of Mountain View because of Michael Xie and Hadi Davoodi. Michael helped us pick the right car from the start. He knew the car we wanted and followed through. We got our car for a reasonable price and felt like Michael really wanted us to feel informed and comfortable about the car price which turned out to be such a good deal. He also walked us through the car in detail and effectively went through the paperwork with us. Hadi helped us pick the best financing possible for our car. He asked about our daily commute and parking situation. Then based on these factors he let us know of financing and car care options. They were both very knowledgeable, friendly, and direct. I highly recommend BMW of Mountain View!

I visited the Mountain View dealership to return my leased vehicle. The customer service was very poor. The person who tried to help me was constantly confused, having to ask his manager questions, provided conflicting answers, resulting in great frustration.

I went there for annual service. Stuffs are friendly and knowledgable, and I got free Lyft back to work :D

The Overall experience is very good, service advisor APPLE was awesome. I got my recall done

Excellent service. Got the wrong tyre size at first but was well handled.

Really appreciate the effort and help from sales manager, They made my process so smooth and easier.Thanks a lot, keep it up !!!

Excellent service from Matthew. Even better than before.

i found the car and negotiated the price online with Don Hong (sales). he was easy to work with and not pushy at all. i told him i bought a car from mt view 2 years ago and he tried his best to get my business by getting me the best discount. we pretty much nailed down the price in 2-3 emails. the day of pick up and signing, if you haven't been, the new building is gorgeous and above all i got to work with Hadi (finance manager). I have to say Hadi is the nicest and most respectful finance manager i have ever worked with. he's patient, friendly and genuinely happy for his clients. truly a pleasure to work with...he didn't pressure me to buy extended warranty or maintenance. instead he explained each line item and listened to my needs. great guy, great experience and great dealership. highly recommended!!!

Outstanding service. Very friendly personnel. Detail-oriented in every aspect of the service.

The salesperson who helped o, his name was Majid. He went above and beyond to help us with finding the best car for us and getting the best deal.

After looking at several brands of SUV's I decided BMW X3 would serve my purposes best. BMW of Mountain View was the most convenient location to visit .I was greeted by Adam Xavier with a smile and pleasant personality on the sales floor. Adam listened to what type of SUV I was interested in and we proceeded to walk the parking lot looking at the large selection of available SUV. I found the exact color and equipment I was looking for. Adam pointed out the buying options I had available to me, and we made a deal. I felt no pressure during my entire visit to the dealership. Adam introduced me to Jay Alsamarrai Sales Manager who was also very pleasant and thank me several times for buying my X3 from BMW of Mountain View. It was one of the best car buying experience have had.

Very good service from Wayne Hong and looking forward to having him as service adviser for my next visit.

We lease our car and Joe Wahler has always been the very best. He makes the experience fun and always goes above and beyond. We will always come to Joe for our BMW needs

love their services and the dearlership

Courteous and satisfactory service appointment. It was no hassle no haggle service for me with a no fuss loaner given to me. Will visit again for future needs

Got my car serviced with Matthew, was a great experience.

Great and painless car buying experience with Don at BMW Mountain View, CA.

Wayne Chan was exceptional. He made every effort to see that I was happy with the service of my 535i. He was friendly and attentive and made things easy when the appointment needed extension. He explained carefully what the issue was that needed extended time.

Wayne Chan was courteous, reliable, and thoughtful.

I have always been extremely satisfied with the service I have received from BMW of Mt View. My Service Advisor Branden Casey and his team are exceptional in their service and professionalism!. They deserve the highest rating!

Great service. Mark Sleiman is the best!!

I needed several mechanical repairs on my car. My service advisor told me which repairs were needed NOW and which were not urgent. As the repairs were expensive, I really appreciated his honesty -- so I only needed to fix what needed fixing now. There were 2 small items that they adjusted without charge. My car is 10 years old, so completely out of warranty.

Excellent service. Always improving the efficiency of a visit. Very proactive communication of status.

Great seamless service. Friendly personnel. Nice facility.

I got great service from, Wayne Hong. He did a great job for me.

Really grateful for the work they have done on my car. Especially my service advisor who went out of his way to verify whether these repairs are covered under the extended warranty or not.

It was a great experience with Jacky Ly, He was very helpful!

The brand new Service Center at Mt.View BMW is a great facility with efficient processes and friendly staff. I was expecting my car to stay there over the weekend because of some repairs. I?ve had a loaner so wasn?t concerned, but was very pleased when they?ve called me the same day, less than in five hours, and my cat was ready to go.

The bmw Genius Jason, an Asian person, is very knowledgeable, friendly, and helpful. Very impressed and happy with his service.

Excellent prompt service. Car recalled for wiring problem, service performed quickly and efficiently.

Mark was very professional and thorough when explaining my situation. He addressed not only my current situation and gave an idea as to potential problems. He treated me with respect during my entire experience.

Customer Service was great! The total process, and processing of paper work was very fast. It was nice buying a car and it not taking up your entire day. Definitely would recommend this dealership

Attentive and timely service on my M4.

It?s annoying when the presets are reset. I know there?s not much they can do but still annoying.

Shuttle service arrangement was really very helpful. The service advisor Mat Richardson was very professional and helpful. There is an opportunity for improvement in washing outside and cleaning inside the car. The wheels and body were not properly washed and trunk was not all cleaned after the service.

A great experience. Madhuri was so helpful and patient. I would definitely recommend BMW of Mountain View.

Purchased two cars at BMW Mountain View to date and what I liked about both experiences was that I was never pressured into buying a car, nor was I asked when I might return to buy the car. I also got what I think was a steal, both times. On my recent visit, I had the pleasure of working with Pablo Solorio who was very knowledgeable about cars. I kinda already knew what I wanted but he was able to help confirm a few answers, which made the buying process fast and easy. I would definitely recommend this particular BMW and if you have time to make an appointment, call in advance and ask for Pablo Solorio; he will not disappoint.

I located the Cayman I had been looking for at Mountain View BMW. The staff was friendly, helpful and knowledgable. There was an issue with the tire pressure monitoring system which was corrected at no cost to me prior to receiving the car. I got a loan rate lower than quoted and the car was clean when turned over to me.

My maintenance service completed on time and they did a good job in communicating what are being fixed or changed on my i3. thx.

Just one word to descripte how I feel - WONDERFUL.

BMW promise the ultimate driving machine. And it shows on the service they provide. And ultimate experience. Jason and Ben the “ geniuses “ helped me with “ gusto “ I didn’t feel intimidated when I asked questions. The service manager went above and beyond to assist me with my concern. And Benz my salesperson Is a GEM . Always go extra miles to deliver excellent service. Keep up the good work. Thank you

Great Service was done quickly and well. Car runs fine now. Thanks

Visited for engine oil service and fix compartment. I am happy with good communication and quality of jobs.

My salesperson at BMW Mountain was very helpful. I felt I got the facts without the sales pitch. She even came in on her day off to fit my schedule to purchase. All aspects of the car buying process was very straightforward and the sales and finance reps were there to help me purchase exactly the specifications I wanted. I would recommend this dealership.

Great That is why I buy there

BMW of Mountain View is the best. They are extremely attentive and accommodating even when I don’t have an appointment. Matthew Richardson is my Service Advisor. He is always accommodating, patient with my questions and all around great person! In the past I’ve always purchased my BMWs from Peter Pan. This was the first time I worked with BMW Mountain View and there’s no comparison between the two. BMW Mountain View is far superior in customer service and the whole BMW experience.

Hi Wayne, Thank you very much for the awesome way you and BMW of Mountain View have taken care of me and my car! The car is pristine! Thank you

I was mostly happy with the service I had done on my car at BMW in Mountain View, the only not so good parts being: (1) the man who oversaw the service for me at first recommended an expensive type of service that, when I inquired about it, wasn't due for quite a while yet, (2) there was an overly long wait to get my loaner car, and no place to sit while waiting, (3) they no longer offer a shuttle, but only will arrange an Uber or Lyft ride for you if you don't opt for a loaner car, (4) even after my car was ready I had to wait quite a while before it arrived from wherever they serviced it, (5) for some reason they always change the way my clock displays, to be in the 24-hr rather than 12-hr format. The good parts were (1) the man who oversaw my service was pleasant to work with, (2) they still offer loaner cars, if you give enough notice (usually at least one week), (3) they cleaned my car inside and out (that didn't happen when I last had the car serviced there). And I'm sure the quality of the actual service they did was very good, since they're a dealership.

Great service!!...clean and people looked happy to be working. special Thank you, Ken (Associate)

It was a great experience buying our cpo car from here. Jacky Li was patient, helped us get the best price and went out of his way to meet our special requests ( finance, delivery, exterior touch ups). Matthew from service was also super helpful.

Front desk was friendly and looked happy to be there. Sales Associate name Ken was professional, and very friendly. I told him what I wanted and how much I can afford and I drove out with my first BMW car??. Finance guy (forgot his name) was friendly, had good sense of humor, which is a plus plus for me. Overall..I loved my experience, didnt feel pressured to purchase extra services that I know I couldn't afford. Especially with our current economy....Excellent service!

Good first experience. The team made up for some hiccups and I walked away satisfied. Time will tell if this sentiment holds true as I added a warranty until 2024 and will go back to this location for servicing.

Attentive thorough service.

I've always had great experience at BMW of Mountain View. Their customer service is always beyond expectations. Matthew Richardson, my service advisor, is commendable.

BMW Service Center: this would be my 3rd visit for service. In short, you're better off driving miles out of your way to go to another BMW service center as this location has provided me consistently poor customer service. There are a number of professional people who work there who are quick to apologize and try to make things better. But the overall experience is frustrating and inefficient. It starts with trying to call their service center to make an appointment or ask a question. It's likely you won't get through easily or quickly. The check-in process for service is slow and inefficient (30-minute wait). To get a loaner, you can wait up to an hour if their are a few people ahead of you in the line. When I picked up my car, it wasn't washed even though the service technician specifically asked me if I wanted a wash and I said yes. Unless you have no choice, save yourself the frustration and go elsewhere for your BMW service.

I had a very good experience with the BMW X3 serviced at BMW dealership in Mountain View, CA and would recommend it to friends.

Very happy . Recommend it to every one . Helped me very promptly . Problem with navigation fixed within minutes .

Great customer service. Kathy is a wonderful Sales Associate who made my buying experience seamless and pleasant.

What a terrible service experience sitting on the curb for 15 minutes waiting to bring my car around while half a dozen dudes walk around doing nothing. Buy a Tesla.

Took my X5 into the dealer for service with online service items and quoted prices. Everything was smooth and service done in a timely manner.

Good service!! 😀 Matthew is very helpful and explained everything to me patiently.

i’m so happy to leave a stellar review. stojan, the best super knowledgeable, attentive, patient salesman ever! mike, the rock star ‘genius’ who walked me through the plethora of features, and andy, the biz manager who made the purchase process easy. team mt view bmw made my experience a 10!

I had a recall service performed. It was handled quite well

I’ve been a customer of BMW Mountain View for awhile now. I brought my 328i in with some questions. The service department was really busy, but fortunately I found help from one of the geniuses Ben. He made sure to answer all of my questions and addressed any concerns I had. I was really floored by the level of service provided by Ben and it really shows that BMW cares about retaining their long time customers.

Came in for service, and unfortunately it was packed. Lucky for me, I met a Genius named Ben, who was able to thoroughly explain all the features of my car. I'm sure I took up more time than should've been allotted to me. For me, I give you guys full marks. Outstanding service!

We had received very good service from The BMW of Mountain View: The staffs are friendly, knowledgeable and honest. We had a wonderful experience of buying our X5 there last week.

Excellent salesman. Eric Peng knows his work very well. He helped me answer all the questions I asked him. I highly recommend him for his very good job well done

Good experience and fair prices for general service. Matthew explained everything I needed to know.

My son and I drove from Santa Rosa to Mountain View today to look at a 2007 BMW 335i that they have on their lot. The salesman was friendly and the car looked good on the surface but that's where the "good" stopped. We were there for almost four hours to buy the car they called a great car. At about the two hour mark they had me sign the "As Is" no warranty form. Then about 10 minutes before we were brought into the Finance Manager (after being there for about 3 1/2 hours at this point) the salesman came over and asked me to sign the last page acknowledging that I had read the Inspection report on the car. I started to read the report and the salesman said I didn't need to sign the other pages and he tried to stop me from reading the report. I told him that I was going to read it and it's a good thing that I did. The car's valve gasket was leaking oil down onto the oil pan and the report said it needed to be repaired and then said that the buyer had been advised. The report also showed that the rear brakes were at 3mm and 4mm and that they needed to be replaced and that the buyer had been advised. I told the salesman that I wasn't going to sign this until we talked about it and he said the Finance Manager would talk to me about it. We looked these repairs up online and found that the valve gasket replacement cost around $1500 and the rear brakes would cost around $600 to $800 replace. When we met with the Finance Manager I brought this up and he said that I was correct about the cost of the repairs. He asked us to give him a couple minutes so he could go see if he could do anything for us. About five minutes later he came back in and said that the car was being sold "As Is" and that there was nothing he could do. I told him they should have shown the inspection report to us at the beginning so we wouldn't have waisted almost 4 hours and that we were not going to buy a car for almost $8600 only the have to spend between $2000 and $2500 to fix it as soon as we drove it off the lot. DON'T go to BMW of Mountain View to buy a used car. They present themselves as being honest and so above board since they are BMW and part of the Auto Nation network. These guys are completely DISHONEST and tried to pull a fast one on us to get us to buy a car that they knew needed a lot of expensive work to make it safe for a 17 year old to drive.

My son and I drove from Santa Rosa to Mountain View today to look at a 2007 BMW 335i that they have on their lot. The salesman was friendly and the car looked good on the surface but that's where the "good" stopped. We were there for almost four hours to buy the car they called a great car. At about the two hour mark they had me sign the "As Is" no warranty form. Then about 10 minutes before we were brought into the Finance Manager (after being there for about 3 1/2 hours at this point) the salesman came over and asked me to sign the last page acknowledging that I had read the Inspection report on the car. I started to read the report and the salesman said I didn't need to sign the other pages and he tried to stop me from reading the report. I told him that I was going to read it and it's a good thing that I did. The car's valve gasket was leaking oil down onto the oil pan and the report said it needed to be repaired and then said that the buyer had been advised. The report also showed that the rear brakes were at 3mm and 4mm and that they needed to be replaced and that the buyer had been advised. I told the salesman that I wasn't going to sign this until we talked about it and he said the Finance Manager would talk to me about it. We looked these repairs up online and found that the valve gasket replacement cost around $1500 and the rear brakes would cost around $600 to $800 replace. When we met with the Finance Manager I brought this up and he said that I was correct about the cost of the repairs. He asked us to give him a couple minutes so he could go see if he could do anything for us. About five minutes later he came back in and said that the car was being sold "As Is" and that there was nothing he could do. I told him they should have shown the inspection report to us at the beginning so we wouldn't have waisted almost 4 hours and that we were not going to buy a car for almost $8600 only the have to spend between $2000 and $2500 to fix it as soon as we drove it off the lot. DON'T go to BMW of Mountain View to buy a used car. They present themselves as being honest and so above board since they are BMW and part of the Auto Nation network. These guys are completely DISHONEST and tried to pull a fast one on us to get us to buy a car that they knew needed a lot of expensive work to make it safe for a 17 year old to drive.

Wayne Hong gave me great advises . He is so knowledgeable the services and repairs I need for my X1. He is so polite , cheerful , calm and soft spoken advisor that I totally trusted. He is the reason I kept coming back to seek the solution when there was alerts with my car. He returned my calls and made the best arrangements for my car to service there , so professional and nice! Great service advisor that I was lucky to have him. Thank you so much Wayne!!

Great service, got it done in time and quality Friendly crews with free shuttle

Supervisor was on the top of resolving any problem with my car and he was polite

First the renovated show room and service area look fantastic. The customer service rep was very polite and personable. The car was ready when promised and all the maintenance was done to manufacturers specifications.

they worked to help and stayed late to makje sure i got the car same dasy ,this was incredible and i like the extra mile they went for delivering the vehicle.

Clean, modern, inviting dealership combined with professional, caring yet very efficient staff. I have had many car buying experiences in the past, this was on the top of my list. Thank you

Excellent sales representative and good customer service. Leo thanks for your help I really appreciated

Leonardo Lunardi, the salesman, and Mark Sleiman, the service advisor, did a fantastic job. Professionals like them keep the quality of the BMW cars aligned with the BMW service.

Great working with Zari for my 15 th BMW!! She has always been on point and professional and makes the process painless!! Thanks again.

The price quoted for each service by the adviser seems to come from nowhere. Be prepared to negotiate, kinda stressful experience. The new building is great. They also have plenty of loaners.

I had a very good experience buying a vehicle @ BMW Mountain View. Special thank you to Ryan. He was very helpful, knowledgeable and nice. I didn't feel any pressure or discomfort. He answered all my questions and concerns about the car and the deal. So.. 10 of 10 ! 👍

Professional, efficient and friendly, with all work completed on time.

Consistent great service. Service advisor Wayne Chan is outstanding!

Everything went smoothly, including finding out a worn CV joint that needs replacement. Wayne Chan took care of everything. I only had to answer a call to authorize the replacement. Wayne also prearranged a loaner car for me, a new X5 model. I quite liked it. May get one someday.

Ryan the genius was very helpful, was able to answer my questions that I had and was very patience and nice, it was nice that he didn’t mind that I had so many, great people here and great service definitely would recommend, and if you have questions don’t hesitate to ask Ryan Guerra he’s very knowledgeable

Provide great service Employees are very friendly and helpful

I bought a Mazda 3 up in Roseville 2 years ago. I live in Bay Area now, and since I bought the extended warranty from AutoNation, I thought I could bring the car to the AutoNation dealer closest to me for repair of an intermittently working backup camera. When I made the appointment through AutoNation, I was told that the dealer would let me know by email if they didn?t think they could fix it. I got 3 emails confirming my appointment. When I arrived, I was asked to show my AutoNation paperwork. No one had ever mentioned that I was supposed to bring it. Then I was told that if they couldn?t duplicate the problem, they could not fix it. I asked if they could at least call Mazda to find out if this is a known problem ? and they refused. They kept the car for 4 hours, during which I cooled my heels at the nearby Starbucks, as they no longer have shuttle service. and never fixed the car. A complete waste of my time and gas!

Good service and sales staff. Helpful without being pushy. I lease and like having a new car every 3 years. They make the transition easy, except for the paperwork which is daunting but they try, at least.

Making an appointment was easy, I was kindly received on-time and the repairs were made quickly. Communication was also good.

Very disappointed with the quality of service and lack of follow up . Left several voicemails to assigned service advisor to enquire about service performed but no response . Car was dirty, not charged .

They take care all my maintenance here.

20% discount on parts and labor to all ZSCCA members.

Very good service. Jason knows his work very well. He helped me answer all the questions I asked him. I highly recommend him for his very good job well done.

I brought my 2020 X7 in for a very minor service (software issue) I dropped off first thing in the morning, got a loaner car (quickly), then got a call a few hours later got a call that my car was ready! Super quick and efficient process! The one thing that I would mention is that my car wasn't washed, not a big deal, not even sure if they do this, but overall a pleasant experience

good service and our agent Wayne Chan is always helpful since i bought the car.

Very helpful and friendly. No pressure. They make sure to show you every detail of what the car has and can do

Helpful & knowledgeable staff at BMW Mountain View.

I received excellent customer service from service advisor, Wayne Hong. He consistently keep me updated on the progress of my vehicle that was in for service.

She is new but good. Overall it was pleasure to do business with her. She came back from home when I changed my mind. She came to work when it was her off as I had to get car deal that day itself.

we contacted BMW of mountain view for a car we saw online and Bentz contacted us the morning of and worked with us every step of the way to get us the best deal, he made the buying experience easy and pleasant for us. Vince from finance was also fantastic. We got the car that day and have been enjoying our new purchase ever since!

Amazing service and great team! Made me a loyal customer.

Love these guys! Really excellent quality of service!

I had some help today from the genius Ryan, he was very helpful and polite, I was very appreciative with his patience to help me while i tried to understand how to use everything properly, great experience Thank you Ryan!

Branden provided excellent service! Love the newly remodeled repair facilities especially the cool photographs.

Good service, attention to detail, and nice customer waiting lounge.

The staff at BMW of Mountain View were exemplary. They took the time to truly listen to my needs and helped my find the perfect vehicle to fit my life and my budget. Despite the fact that there are other BMW retailers closer to my home, I will absolutely be returning to BMW of Mountain View.

Dishonest. We agreed to a deal. When I brought my family to come get the car, they retraded it by having a scummy sales manager renegotiate. Use another dealer

I took it for service with Matthew and it was very welcoming experience. Matt was very detail oriented. He explained all the aspects of the service and he made sure I get the car back on time.

Always get excellent service.

Went in for a recall. Everything went smooth. Dropped my car in the early morning. Came and picked it up before closing time with no problems.

Excellent. Joe W who attended to me was very quick, responsive and it was pleasant working with him.

Salespersons Leo and Bentz were very helpful in assisting me find the right car. On my first visit Leo nearly went through the entire inventory to find a car that matched my specifications (finding a manual was a lot harder than I anticipated). When the M3 I ended up buying became available for sale, I was immediately notified. I was given plenty of time to test drive and look at the car in detail and I am very happy with the purchase.

My experience with BMW of MOUNTAIN VIEW Was extremely pleasant and timely. From the personalized care received when releasing my personal vehicle and choosing my loaner vehicle. All staff I encountered where polite, knowledgeable and client centered. Special thanks to Mark Slieman(Service Agent) , Richard (Transportation Department) Lucia(Service Representative) and the guys in the Loaner Department that are so patient and detail oriented. They not only ensured that I had a loaner I was safe in they also went above and beyond to get a vehicle I preferred. They handled difficult clients with grace which was also very refreshing about this particular location. Thank you BMW of MOUNTAIN VIEW

Excellent service, They gave me a nice loaner car also. I enjoyed their professionalism .

I just purchased my fourth BMW from BMW AutoNation in Mountain View. It was an outstanding experience thanks to Pablo Solorio, Ken Spindola and Jay Alasamarra in sales and Wayne Chan in service! This team was fabulous! No pressure, very knowledgeable, always seeking to answer my questions honestly and with genuine interest. They went the extra mile to meet my price, service and other requests. I can’t recommend this team more highly. If you want a great experience purchasing a BMW contact Pablo, Ken and Jay! Oh yes, ask Pablo to show you have the BMW performs for an amazing demonstration…

Our salesperson was excellent in assisting the purchase of the Z4

Disorganized, overpriced, terrible service. No wonder there's an entire industry on independent service providers for BMW's... it seems that the company that built them has no interest in retaining clients over time. Total yuk.

Thank you Mountain View BMW for hooking me up with the ultimate driving machine! The whole process was easy and I’m happy to have an extended warranty and maintenance package. They make it easy for you to take care of your car. I love my A3!

Got the exact model, color, and options that I wanted. Courteous staff and good buying experience.

Brandon always updates to repair my car as well. I like the way of his professional.

I bought my car in for service and to address some issues with my instrument cluster. My service advisor is Wayne Hong. He spend time with me to address my concerns and even had one of his lead mechanic meet with me. Wayne went out of his way to help and resolve my issues. This is the type of customer focused service that I don't see very often. I rate his service as EXCELLENT ! This is the way how customer service should be.

Excellent service by Wayne Chan on an older model X5

Amazing experience with Jacky, Amos and PG. This is my 2nd time leasing BMW car from this dealership, they certainly do take good care of their customer; Highly recommended!

great work by Matthew Richardson. thank you!!!!!!

Overall, the information is very transparent from sales manager. I would recommend my friend to this dealer and their service.

We felt welcome as soon as we entered the dealership. Jose Marquez, our sales associate, welcomed us and took the time to know us and understand what we were looking for. There was zero sales pressure and all our questions and special requests were answered and acknowledged with respect. Joseph, the sales manager, and Vincent, the finance manager, were very courteous and treated us like family. Jose spent more than an hour going over the features of the car with us. He gave my daughter a special gift which she loves. The whole process from car selection to drive out was smooth.

Good service, convenient, nice people, patience

Stop false and deceptive service offers - BMW of Mountain View Following is my experience. Received a service offer by email on Sat Oct 5. Read it completely including the fine print, however the "complementary" alignment check sounded too good to be true. Called their service dept verified the offer with them. Was told "bring the service offer email with you". And then they set up an service appointment for Mon Oct 7. I was there on time on Monday afternoon, spoke to the service adviser John Roy. Then comes the catch! John Roy says: yes the alignment check is complimentary. But if there is any adjustment needed then there is a charge of $299. And also in case my car needed any alignment adjustment after the "complementary" check, I must sign up to pay $299 ahead of time. I pointed out that there is nothing of that sort in the emailed service offer fine print. John Roy says "sorry that is how it works" Bottomline: I don't take my car to BMW Mountain View usually, due to previous not so good experience in service. This apparently was an email promotion to get long lost customers back to BMW MountainView. I'm not sure whether I'll be going back there for anything anytime soon. No one is expecting you to do free alignment checks in this high cost Bay Area. But why come up with this type of false and deceptive offers BMW Mountain View?

Excellent. Great service and advisors. Repairs were quick and rental car was ready and clean.

Wayne was super helpful. Low charges and new loaner car for repairs.

Great service ,convenient ,friendly

Best dealership with the best people! Absolutely loved my experience there and left with the 3 series I've always wanted. The staff at this location was solely the reason why my experience was so great. They made me feel incredibly welcome and never once did I feel pressured during the decision making process. The only "negative" thing I can say is that the showroom is filled with beautiful BMWs that will make you drool and will make you want to spend all your savings on all the cars. A huge thanks to Ken Lee (my sales rep), the GM and managers who made my dreams come true! Thank you!!

Adam Xavier and the team at BMW Mountain View we?re very attentive and wonderful to work with. Thank you!

Brand new facility and nice service. Free Lift shuttle service is also convenient.

Ryan Green provided excellent customer service. Really responsive and helped make the buying process very easy

My advisor is Mr. Daniel Martinez .He is very Professional and helpful and I?m happy he is ones that I got to deal with.

Way too expensive for an alternator and battery replacement. Car was returned with the trunk actuator not working and I'm convinced the tech knew about it. He just got the trunk to close and moved on. Not interested in returning to have it dealt with...I'm sure it would be a $500 repair they would not own up to.

Very good experience and seller is very professional and patient

These guys are awesome and would help you with anything you need.

BMW of Mountain View was a pleasant car buying experience especially when you consider, I did not buy a BMW. The team was friendly, answered my questions and did a follow-up to make sure that I was still happy with the car.

Recently had my car serviced. Marco was my service advisor and he was very helpful, and good about letting me know what was happening.

Fantastic experience, very fast repairs and good responsiveness!

The service representative was courteous and helpful. I had to endure 15 minutes wait in hot weather outside showroom to pick up my car. I was told by the cashier to wait there where my car would arrive. To make the wait comfortable, space should have been set up inside.

I had 2 recalls done. People there are courteous and efficient. Work flow was as simply Le as it can be. Recommended.

Great service adviser and good communication and services.

This is my second car that I have purchased with BMW of Mountain View! My salesman Joe Wahler was incredible! Joe was professional, knowledgeable and friendly. He made the whole purchasing experience expedient and painless! The best customer service ever! Thank you Joe and the whole team at BMW of Mountain View! AND I LOVE MY 328i !

When I sent my 535i for service, I noticed a dent on my front bumper picking up the car. I talked to the service advisor and the manager, they have agreed to fix the dent without charging me even though they said it was there when I dropped off (but I begged to differ). I am happy with their effort.

By the time I had come to test drive a car at BMW of Mountain View, I had been actively shopping for about 7 weeks. Don gave me a call on Sunday afternoon and asked about my interest in an Infiniti they had for sale. It was a hybrid and I did have questions. Don was able to answer these question and advised that I should come and test drive the car. Had Don not made that call, I wouldn't have gone in for a test drive. I didn't know much a bout hybrids. Don's knowledge of the vehicle I was inquiring about had me curious enough to test drive. Don and the Auto Nation team at BMW of Mountain View were welcoming and very understanding. We all know how long it takes to complete all the paper work. Well, I had my 4 year with me at the time of purchase. He did a really good job not getting restless. I was really pleased with the way he handled himself. The Auto Nation BMW of Mountain View team also seemed appreciated the way my son was able to keep calm during this process. They made arrangements for my son to pick up a set of BMW hot wheels on our way out. Great experience working with this awesome team. Don, thank you for all the help.

Ensure reserved car is available. Make sure car is also cleaned at the service - half job done, need to go back :X

Because of the worst service. I had an appointment for first annual service and I waited for 4 hours but they told me it takes 2 hours. That's why I sat there and after following up they told me your vendor has not come yet and then they gave me a car for going home. When my car got ready for pick up in the afternoon, I waited for 45 minutes because they lost keys and I called service manager . Their customer service is zero.

I am not impressed with the first time I have used BMW of Mountain View for service on my CPO 428i. The issue I came in for, brakes are making a noise, is still happening. The loaner car they provided was a disaster, I cannot believe a car with under 4000 miles could look this bad. My car was there for 2 days and came back with water spots and dirt on it as it had been on a cattle ranch. I will be finding another dealer for service. I currently own 3 cars from Auto Nation dealers, BMW, Acura and Mercedes, and this seems to be the standard for service. I will be avoiding them for purchase and service in the future.

My service adviser has done a wonderful job to my car!

Customer service was excellent, my agent attend to my needs and question entirely and quite professionally Steve

Set up online appt for an oil, cost was $224 for my car, when I get there they throw the 60K maintenance package in my face, and say the minimum cost is $391. Then they advise that my oil cap need to be replaced, belt and tension and that my car is leaking oil. I look at the oil cap and belt, both are fine. I don't have stains in my garage, so what oil leak? I look, nothing on the panels...I will not be back

I don't usually write recommendations, but this was unquestionably the best experience I've had - possibly in retail - ever. I'm visiting Sunnyvale this week for work; I live in NYC. I was in the process of buying a BMW in New York when I had to hop on a plane here. So I was sort of undecided between two different series, and my NY deal isn't finalized. I decided to go into the nearest dealership during lunch - the Mountain View dealership - where I wanted to test drive the two cars. I really want to be sure as I need to pull the trigger this week to take advantage of a holiday deal. Once I arrived, I was greeted by "MAC". I immediately explained to Mac the situation - that I wasn't there to buy a car, he'd be getting no commission out of me - just to test drive so that I could make a decision back in New York. To my surprise, MAC treated me like I was there to make a purchase, and when he couldn't find the exact model I wanted to test on his lot (a 540i), he searched the lot nearby, and told me he could have the car there with an hour. And so he did. I came back, we test drove the car, and all the while MAC never once attempted to pressure me. I was really blown away by it. I wish I could do more than just write this post, but MAC wouldn't hear of it, he just hoped I was happy with the experience. Maybe it's the New Yorker in me! I just couldn't expect to be treated so considerately by a salesman! Kudos Mountain View, you've got a winner. Tremendous experience, to say nothing of the awesome car! Sincerely, Coleem Near Term BMW Owner

I bought a CPO with the extended warranty 2015 i3 in Aug of last year. I have had it brought in twice for warranty and recall replacements. No problems. I had it’s one year service in April and that was easy. A month ago I got a yellow engine warning and a weird sound when accelerating. Also I’ve never used the windshield washers until a few weeks ago. The drivers side shoots one on to the roof! I took it in and told them I wanted the sound checked, washer jet replaced, and the code checked out. I was under the impression some of this would be covered by the extended warranty. I ended up paying for another service even though I had one in April. They told me the sound was normal wear and tear and they would cover it under warranty. Same with the washer, they would charge $500 to fix it! They also recommended me to get new tires which I agreed to. At the end of the day I had a $1200 bill and 2 new rear tires. The tires came with an alignment, and it is worse than before. The car pulls to the right. I can’t take it in to get realigned because I work 6 days a week and pick up my 1 year old daughter from day care. The whining acceleration sound is just as bad as ever and can’t use the washers unless I pay $500. My warranty is useless. I found the part number from BMW and got a OEM replacement for $12 online. The part is snap in. I took me all of 30 seconds to do it myself. The advisor was nice and was polite, but I still paid a bunch of money and still have issues with my car.

Wonderful, friendly, efficient. Branden Casey has continuously done a spectacular job on interfacing with his customers. Their work is transparent and communicated very well with the customer. The turnaround has always been reasonable and I have always been notified once the job is complete.

Every time I come here for service, I'm never disappointed, professional and courteous service. Even though they are going through construction and some folks may be put off by that - DON'T - these guys know what they are doing and treat you like a customer, not a number.

I had my M4 in for a small issue last week. Even though I arrived late ( nail in my tire) , my Service Advisor Mark was perfect. Greeted me with a smile, transparent about expectations, and communication was great. I was thrilled to get my car back in time for my dinner date. I will definitely be coming back! -A. Nunes

Prompt transaction.

Excellent customer experience provided to us by Eric Peng and Johnny Vo at the BMW of Mountain View

I went in for service.The check-in process is terrible. Service on The car was really good. They're doing a remodel and it's always chaotic. There are no signsYou don't know where to go. But the people were nice. I would go backBut I wish they would checking checking chequing process would speed up

BMW of Mountain View really has their act together. The intact processing was smooth and organized. Getting my car back was also easy. Amir did a great job of handling our servicing needs.

My service advisor, Amir, did a great job from setting up the appointment to the on time delivery of the vehicle. Also the loaner car pick up and return was very efficient!

I had a good experience with the dealership. The manager as well the dealer made sure that the experience was smooth.

Perfect experience with eric and Josephine ! They are knowledgeable, experienced, professional!

Good service and on time delivery of vehicle

Expectational customer service and a great professional atmosphere.

Najib Mirzai Finance Director, Amos Karpf & Joseph Ngai Sales Managers and Vincent in Finance Did a great job.

All of the staff were very helpful in finding the right car with the features we desired and expediated the paperwork process.

With reference to my review on BMW of Mountain View on July 22, I would like to respond to the response from the dealership. You are missing the whole point of my review! Have your general manager contact me if you are serious about customer service. You should have my contact information on file.

I leased a BMW X3 from BMW of Mountain View recently. I was happy with the sales person (Greg). He did very well. We waited for finance for over 3 hours. We had our 2 children with us and it took a long long time for paperwork, very unpleasant that I completely forgot that my wife wanted navigation on the car. The day after we leased, I requested a similar car with navigation as my wife was new to the area and definitely needed navigation. I emailed the sales manager. At the same time, I called the general manager (PJ) and left a voicemail. The general manager NEVER returned my call ... too busy to talk to the customer! The sales manager also practically hung up on me on our last call. While on the phone talking with me, he said he got busy and he would call me back but he never called! The sales manager came up with all kinds of excuses to avoid my request, although it could have been a simple task. I was VERY unhappy. This is an Auto Nation dealership. I tried to find the phone number or email address to Auto Nation customer service but no such a thing exists!!! Very bad experience altogether, specially I find it very disrespectful for the general manager of this store to ignore customers. I would go elsewhere the next time. I would not recommend this dealership.

Navpreet is a great guy. I recommend talking to him for purchasing the car.