13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the BMW of Mountain View Difference

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Recent Reviews from BMW of Mountain View

They kept my car for a week to replace my SZL, an oil change, and four new tires. The BMW on Stevens Creek told me it would take a day to replace my SZL. So it takes 6 days to for an oil change and new tires? I did receive a loaner car from them the entire time. Once my car was done and I came to pick it up, the second I turn on my car my service due message came on. Why? Apparently, it is because on the third or fourth service of the car, the “service due” message pops up. I was told I would have to pay around another $250-$300 just to have a service check up on my car and get that “service due” message removed. Why? I just took my car in to have three things done paying an overpriced price in the end, just to have my car come back with a “service due” message? I was told they cannot do anything for me to get rid of this message unless I pay. Now I am stuck with the “service due” message until I pay to take it in again. I was told to ignore this message since two weeks before this, I took my car to BMW Stevens Creek and paid for a diagnosis of my car there which is when I found I had to replace my SZL. Fast forward again to the night of taking my car home, I noticed my BMW car interior lighting on the doors were very low and dim compared to when I took the car in. How much of my car battery did they drain while they worked on my car? I replaced my tires at an expensive price and my rims don’t even get cleaned with it? Is it not common to clean rims? I surely thought an expensively high up place like BMW would clean rims. I was told they can price match any tire price I found, but then they could not not price match the price I found because it was too low of course they can’t loose that much money. Some of my car settings were even changed, like my clock preference, passenger seat settings, my eco pro mode, etc. Why was my passenger car seat settings changed? They did not even wash my car until I asked for it when I paid for my services. Customer service here was terrible. Everybody rude and stuck up. The nicest person I met here was the guy who worked with me for my loaner car. Customer Service at BMW Stevens Creek is way better trust me!! I paid an expensive price for a service and experience that I hated and regretted. I definitely should have gotten it done at BMW Stevens Creek and definitely recommend them instead.

Ashley Ruiz Jun 9, 2021

They kept my car for a week to replace my SZL, an oil change, and four new tires. The BMW on Stevens Creek told me it would take a day to replace my SZL. So it takes 6 days to for an oil change and new tires? I did receive a loaner car from them the entire time. Once my car was done and I came to pick it up, the second I turn on my car my service due message came on. Why? Apparently, it is because on the third or fourth service of the car, the ?service due? message pops up. I was told I would have to pay around another $250-$300 just to have a service check up on my car and get that ?service due? message removed. Why? I just took my car in to have three things done paying an overpriced price in the end, just to have my car come back with a ?service due? message? I was told they cannot do anything for me to get rid of this message unless I pay. Now I am stuck with the ?service due? message until I pay to take it in again. I was told to ignore this message since two weeks before this, I took my car to BMW Stevens Creek and paid for a diagnosis of my car there which is when I found I had to replace my SZL. Fast forward again to the night of taking my car home, I noticed my BMW car interior lighting on the doors were very low and dim compared to when I took the car in. How much of my car battery did they drain while they worked on my car? I replaced my tires at an expensive price and my rims don?t even get cleaned with it? Is it not common to clean rims? I surely thought an expensively high up place like BMW would clean rims. I was told they can price match any tire price I found, but then they could not not price match the price I found because it was too low of course they can?t loose that much money. Some of my car settings were even changed, like my clock preference, passenger seat settings, my eco pro mode, etc. Why was my passenger car seat settings changed? They did not even wash my car until I asked for it when I paid for my services. Customer service here was terrible. Everybody rude and stuck up. The nicest person I met here was the guy who worked with me for my loaner car. Customer Service at BMW Stevens Creek is way better trust me!! I paid an expensive price for a service and experience that I hated and regretted. I definitely should have gotten it done at BMW Stevens Creek and definitely recommend them instead.

Ashley Ruiz Jun 9, 2021

My son and I drove from Santa Rosa to Mountain View today to look at a 2007 BMW 335i that they have on their lot. The salesman was friendly and the car looked good on the surface but that's where the "good" stopped. We were there for almost four hours to buy the car they called a great car. At about the two hour mark they had me sign the "As Is" no warranty form. Then about 10 minutes before we were brought into the Finance Manager (after being there for about 3 1/2 hours at this point) the salesman came over and asked me to sign the last page acknowledging that I had read the Inspection report on the car. I started to read the report and the salesman said I didn't need to sign the other pages and he tried to stop me from reading the report. I told him that I was going to read it and it's a good thing that I did. The car's valve gasket was leaking oil down onto the oil pan and the report said it needed to be repaired and then said that the buyer had been advised. The report also showed that the rear brakes were at 3mm and 4mm and that they needed to be replaced and that the buyer had been advised. I told the salesman that I wasn't going to sign this until we talked about it and he said the Finance Manager would talk to me about it. We looked these repairs up online and found that the valve gasket replacement cost around $1500 and the rear brakes would cost around $600 to $800 replace. When we met with the Finance Manager I brought this up and he said that I was correct about the cost of the repairs. He asked us to give him a couple minutes so he could go see if he could do anything for us. About five minutes later he came back in and said that the car was being sold "As Is" and that there was nothing he could do. I told him they should have shown the inspection report to us at the beginning so we wouldn't have waisted almost 4 hours and that we were not going to buy a car for almost $8600 only the have to spend between $2000 and $2500 to fix it as soon as we drove it off the lot. DON'T go to BMW of Mountain View to buy a used car. They present themselves as being honest and so above board since they are BMW and part of the Auto Nation network. These guys are completely DISHONEST and tried to pull a fast one on us to get us to buy a car that they knew needed a lot of expensive work to make it safe for a 17 year old to drive.

Steve Bourns Dec 22, 2019

First of All, I would like to let you know I am not a new BMW owner; this is my 3rd BMW and have been driving BMW since 2012 when I bought 335i Convertible from BMW of Fremont, another Autonation dealership, my second car was from East Bay BMW. I bought this CAR (BMW 540i 2018) back in Dec 2017, I bought the CAR from BMW of San Francisco as their prices were much reasonable than BMW of Fremont. I used to use Peter Pan BMW as my the service center for my car as I was living in FOSTER CITY. I moved to Sunnyvale Last Feb and hence started interacting with BMW of Mountain View. First Interaction with BMW of Mountain View Service My Interaction started with the first service appointment for my car, I was given Angel as my service Advisor. During the service he reported that there is an issue with front tire and he is advising it to be replaced. When I gave the car to the service center it was not showing any alarm or alert but I still went ahead with Suggestion and got the tire replaced. Now I think, it was absolutely un-necessary and it was just pushed on me without any reason. Second Interaction with BMW of Mountain View Service After couple of weeks, I started getting the alert that there is “Passenger seat restraining system failure, please visit the nearest service center immediately”. Again I was assigned to Angel and gave my car to dealership, after 1-2 days, I was told the issue is not replicable and systems are working fine. Third Interaction with BMW of Mountain View Service Again after picking up my car, next day again I saw the same alert. Next appointment was available 1 week later; I scheduled the appointment and took the car to dealership. This time he told that there was some water damage to sensor and he found a bottle cap somewhere near the seat. I could not understand properly how the water damage is inside the seat while it’s perfect from outside. No water sign or anything. He told me to take the car, put it on heater and leave it for 2-3 days, it should get resolved. I followed the same. Nothing worked. When I asked him to replace, he mentioned it is not covered as part of 4 years manufacturer warrantee and I’ve to pay somewhere close to USD. 2000 to get the sensor replaced. After a lot of thought and suffering from this issue, I drove about 40 miles one way and took my car to BMW of San Francisco as I bought the car from them. The service advisor told me about the issue and said it’s all covered as it seems to be a defect not caused by Water or something. They got the sensor from Germany and replaced it with no cost to me. I was able to check the status and follow with service advisor on text and it was smooth while I was almost unable to reach Angel whenever I tried. Fourth Interaction with BMW of Mountain View Service I was driving to my Office on Friday morning about 9:30 AM and I got flat tire while driving on Matilda Ave, Sunnyvale. I saw the alert and immediately I called the service and the person on call was very accommodating and scheduled an appointment for 11 AM. I drove directly to BMW of Mountainview anyways as I could have not been able to drive later due to flat tire. Reached to Service Center and I believe Zhi (My Apologies if I am not spelling it right) was assigned to me. He said that tire is not on the stock and it would not be available till Monday. When I requested for Loaner, he said it’s not available and there is nothing he can do about it. I mentioned it was an emergency situation otherwise I would have scheduled only when there is a loaner available but he said it’s not possible. I asked about rental and he mentioned we don’t do rentals anymore. He was pushing me for 4 wheel alignment also for $399. I mentioned it is just happened and without any thud or anything. It was just a flat tire, moreover I’ve never seen $399 alignment anywhere in my last 6 years of BMW ownership. I said, let me try other dealership if anyone has the tire then I can get it towed to them as I have only 1 car and I would not be able to do anything without Car over the weekend. He rudely took off the service card and token number from the windscreen and said. “SURE”. I called Peter Pan, BMW of SF but could not locate the tire. As my car was already in their parking lot, I chose to leave the car there. I took UBER and went to Enterprise and rented car for 2 days. I returned my car on Sunday evening. When I called on Monday morning about 8 AM, I was told that my Car would be ready by 3 PM. I went to dealership about 3:30 PM. - Car was not ready, - the lady on the service/cashier was not aware of the status. - Zhi was not working on Monday - Wayne was assigned to deal with my car. Wayne was nice enough to come and let me know that tire delivery got delayed and it is being worked upon and it would be ready in sometime. I was able to get my car back around 4:30 pm. Zhi told me that tire would be USD. 385 but I was given a receipt for USD.449. Again Wayne was nice to adjust and finally I ended up paying 417. Thanks to Wayne for helping me but I am sure I will try my best not to visit BMW of Mountainview ever and never going to suggest anyone as well. I am not sure it’s just me or this is their usual business practice.

Manish Gupta Dec 4, 2018

Auto Nation BMW of Mountain View did a bunch of repairs on my vehicle damaging crucial component without telling me letting returning my vehicle hazardous to drive for the whole engine, not following proper procedures and showing signs of neglect and incompetence. I have a 2004 BMW X5 3.0i and I went to this dealership for a check up and to use up my extended warranty to change some leaking oil gaskets. They performed a oil filter housing gasket repair, oil pan gasket repair and a window regulator. The oil filter housing gasket is a typical source of oil leakage on E36, E46, E39 and my BMW X5 E53. In order to change that gasket involves removing the back radiator fan which is DIRECTLY connected to the engine water pump. If not gentle and careful an incompetent mechanic can damage the water pump causing major hazard and potentially engine overheat. I have owned my car for over a year and have checked my fluid levels almost daily and also checked underneath my car for leakages daily. Occasionally I have noticed small and tiny DROPS of water but nothing more than a drop, ever! I've driven my car more than 10k miles without ever filling up and adding coolant to the radiator. Upon picking up my car I noticed large PUDDLES of water in the first 2 days. There were periods of rain so I thought it was the rain but then I checked my coolant level and noticed it was low so I filled it up. After filling up again and again the result was a large puddle of water, something that had never happened before I made the mistake to take my car to AutoNation BMW of Mountain View. Their explanation to this was that the water pumps on these cars break and that my oil leakages were so severe that there would have been no way to notice coolant leakage. Now if you listen to their explanation one would have think he/she is imagining things and if you believe what they are saying that you would have to be mentally and psychologically INSANE! My car had tiny drops of oil before I went for repairs and now it was making PUDDLES of COOLANT so large that you could practically take shower underneath the car. I spoke to a few personal mechanics and did some research about how they could have caused such an enormous damage. When removing the fan which is directly connected to the water pump one has to be gentle and careful. Leaning on the bolt, hitting it with a hammer to remove the part, over tightening it or using force can EASILY DAMAGE water pump Auto Nation BMW!!! Not only did they damage my vehicle but they did not have the dignity to repair their mess ups. didn't have the dignity let me know the damage it and was leaking coolant, and didn't have the dignity to even fill up the coolant level as I could damage my whole engine driving it without coolant. I went back to them so they can check their repairs and of course they didn't admit to any wrong doing and upon returning my car a second time they didn't fill up my coolant level AGAIN for the second time, leaving it running with low coolant. Some "handyman mechanics with common sense" they got there, LOL! They said they couldn't have determined coolant leaking when it was making puddles, I wounder if the mechanics took a shower underneath the car or even more scary if they damage your car on purpose. Another repair the did was oil pan gasket which involves draining all the oil out of the engine and hopefully filling it up with fresh new one. My oil life meter on the car computer was NOT Reset! I asked them did you change my oil, because you have to, and when you did, did you change the oil filter? Their answer was that they don't know but they must have! If so why was my computer oil life meter not reset? Another repair was fixing my window regulator. Upon bringing my car back the door dash was hanging on whatever connections it could and no one had noticed it. I looked around, no one around to help, scratched my head and pushed the dash into the clips myself and drove off. I had another window regulator repair at AutoNation Acura of Stevens Creek, they did exactly the same thing and even broke my window blinds. "Great Job" mechanical handy man, makes me wonder since they didn't clip my dash, broke my water pump if the rest of the bolts they tighten are properly torqued?!? Auto Nation BMW is VERY SLOPPY and INCOMPETENT, they don't have DECENCY, DIGNITY causing more damage than good! Two times they did not fill up my coolant level after causing a major coolant leak, letting me drive off with a potential hazard to my engine and car. HEY AUTONATION, BMW, do an internal investigation and probe of your mechanics and service and at least follow proper procedures and prevention! Going to this dealer for service was like going to a slaughter house! STAY AWAY from AUTONATION and BMW of Mountain View!!! Go to Stevens Creek instead, hopefully they are better or better yet find a personal mechanic you could trust!

svetlo17 Jun 6, 2016

BMW of Mountain View | Certified Center

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