Great people eager to help with my used car purchase from them. Two salespeople helped in tandem to make the sale go faster. Of course, financing was the bottleneck but the process was very good.

I don't know if this necessarily BMW of Mountain View's fault but our BMW experience has not been good. My wife and I bought a new 2019 X3 this past weekend. We really liked our salesperson Jan and the product expert, Joseph, who walked us through it. We were really excited because neither of us have ever owned or driven such an advanced, sophisticated car. Plus family members told us about how much they enjoy their BMW's . But after 2 days of driving, it turns out our BMW has a faulty high pressure fuel pump. The part will take a week or more to order. So we are out of a our new car for a while. This could be just plain bad luck that was out of BMW of Mountain View's control but it does cause a lot of frustration. We have a loaner car but (1) We bought the X3 because we have a baby on the way so we can't test or install our car seat and get it checked (2) Can't take our dog in the car which is inconvenient and (3) we wanted to learn about our car before the baby arrives and this is just makes it harder. Maybe I will change my mind once we get our X3 back.

My overall experience was positive. I went to the dealership because my coolant light came on and recommended topping off. When I arrived the staff was very attentive. Unfortunately, when I tried to open my hood, the latch would not work. A technician came over and could not get the hood to open either. I was advised I needed to schedule a appointment to get the hood latch cable fixed/replaced. I dropped my car off on a Friday expecting the process would be completed the same day. I was advised by Service Contact- Wayne Chan the hood latch cable would need to be ordered and the car would not be available on Friday. I called on Monday and was advised the cable would not be delivered for a couple of days. I was also advised at that time, the technician who was working on my car stated I needed new tires. This was very surprising to me. The tires only have 9K miles on them. They were bought from America's Tire in April 2018. I called to confirm with America's Tire and they questioned what I was being told about needing to replace my tires. I am planning on going back to America's Tire and have the tires checked. Wayne was very understanding, but the thought my tires needing to be replaced with 9K miles on them was disturbing. I got my car back on Wednesday and everything seems to be good. The overall experience was positive. Just the length of time to get the work completed took longer than I expected and the issue with the tires was confusing to me.

thank you for really helping me, Amir Shah this gentleman I have done an excellent job with my car. I suggested things with a lot of kindness I thank you for your good service. Besides, I recommend this place. Everything is better when you get to such a professional place.

Always great service here ! Branden Casey is so helpful and professional; I know I never need to worry when I leave my car in his care.

What a wonderful experience! Who would have thought? Ryan Green was very professional and understood my needs and parameters. I never felt pressured from him and I truly enjoyed his relaxed approach. And Mansoor Bafaiz was also great to work with regarding the financing. Thank you both for a fantastic job! Bravo!

free annual service, quick (2 hour), friendly staff

Excellent Customer Service.

Nick KAMALI was fantastic. He located the car with the features that I wanted and give us an online price that was Acceptable. Nick was there when the dealership opened at 9 o’clock and we got all our instructions and paperwork done within an hour but then had to wait almost 3 hours for the finance officer who apparently was only one person I was in a bit of a time bind. So the whole experience was blunted a little bit by the delay

While I love everything about this BMW itself, I cannot give it a 5 star due to the experience I had with BMW service. After I leased my brand new BMW2017, I never thought I would have to pay more than $1000 for the broken radiator. After about a year driving(about 10,000 miles) I took it to the car service and a month or so after, when I turned on the AC, it did not have cool air. So I took it to the service when they told me something is wrong with the radiator and it needs to be replaced and I am the one who should pay for it. I ended up paying for a new radiator for a leased car and I did complain to the BMW but nothing happened. So, I will never be giving any BMW related review a 5 star

Awesome experience purchasing a car. Great prices!!! They even follow up with you to see if everything is going well and you are satisfied with your purchase. They also set you up with an appointment for a one-time complementary over haul; where they check your oil, brake fluid tires as well as a free car wash. If you have any questions about your new car you can ask them and they will answer all your questions.

I had the best experience leasing my car from BMW of Mountain View. My sales associate Dorna and Andy my finance manager who helped me with the transaction are extremely professional and made the purchase very smooth and easy . I definitely recommend BMW of Mountain View to everyone. Thank you BMW of Mountain View

The place to go for BMW purchases or services in the peninsula. Don't bother with Steven's Creek BMW.

Great experience, got what I wanted. Kevin was fantastic.

Service was fine/great. However, it’s kind of ridiculous that BMW doesn’t provide a shuttle, loaner car, or even reimbursement for Lyft/Uber/taxi. It’s a premium car, I purchased an extended warranty/service package, and I am a regular customer at the dealership. I paid out of pocket fees of over $500, seems that BMW can at least reimburse the transportation (less than $40 round trip). (My car was at the dealership for 2+ days, so I couldn’t have waited there.)

Exceptional customer service from Wayne Chan! I really appreciate his professionalism and responsiveness!

Somebody in this dealership store my JBL bluetooth speaker from the glovebox. My car was here for less than 2 hours, and I am surprised this happened at a BMW dealership. Update: The manager emailed me after I posted this review. However, they could not retrieve my missing speaker. I am updating my rating to 3 stars for the management response, but it is still troubling that it happened.

The staff is excellent, very friendly and efficient. I would not go anywhere else!

My experience at Mountain View BMW was great. I enjoyed working with Bentz who couldn’t have made the process any easier. His flexibility and wilingness to help out in any way was truly appreciated.

BMW Mountain View has great service. I like taking my X1 there for maintenance. The service reps are energetic and helpful.

Hong was a great rep to work with!

Drove up from SLO to lease a X3. Adam gave me a very fair price, car was exactly what we discussed. Vincent in Finance department was efficient. A very satisfying experience - Adam and the whole staff made this easy.

Brandon Casey is a pro, let alone has patience and knowledge to make my experience a good one!

I’ll try to summarize-phone calls, messages not returned, long wait time on hold, no one knows I’m coming when I drop off car, then later no one seeming to know where my car is, ridiculous wait time to pick up car, VERY rude cashier staff - and all of this their fault for not fixing the car right the first time

Such bad attitude!! I work for Google and my wife work for Amazon. We want to get a new X3. The seller even didn’t let us test drive! She said she was busy and she don’t think we can finance a car. Never recommend

People were nice but bought a used car, didnt tell me about broken hatchback until after I bought the car or damaged window shield or wonky tape deck. Also battery is corroded so I got stuck in Moss Landing with AAA.

They didnt respond to my calls about a used car they sold me with issues.

BEWARE OF OVERCHARGING. They wanted to charge me $1,150 for changing spark plugs. 3 hours of shop time (3 * 240 = 705) and 60 bucks a spark plug (6 * 60 = 360) plus taxes and other mine shop fees. I guarantee you their technician takes 45 mins max to change the plugs. The extra 2 hours charge is the just the dealer trying to screw you over. I called Stevens Creek BMW and they said that price was insane. They only charge $600 for that same service. Still not amazing but almost half the price of this place. Go somewhere else.

There are so many things MVBMW is failing on because of the construction and misguided management. So many missed opportunities because they're so focused on maximizing profit. Labor rate = $240/hour??? I was told that's competitive for the area. Found that out because the brake fluid cost $208 to refill in less than an hour. Total break service front brakes only = $1600. Car was wet and filthy when they gave it back to me, as if the 30 seconds it takes to drive it through their car wash is a major perk, even though it failed to remove most of the road dirt on the fenders. None of the parts we're available when they said. I had to wait 30 minutes for my car after I paid, because the car jockey didn't have a walkie-talkie. The loaner car was filthy inside and out. The dealership seems to know when to remind me about my next service, but they're incapable of connecting with another dealer to determine whether a fluid flush was done with my last brake service.... it wasn't btw. I witnessed one technician bullying an older woman about the dangers of not purchasing one of their run-flat tires for $300+ (btw... I've been bullied too on their run-flat warrantee program and had 2 flats since repaired at Les Schwabb, and the manufacturer's recommendation to replace every run flat when it's flat given the deplorable state of liberal California roads is ridiculous). If the tires are that unreliable and unserviceable, they're not a good solution.

The service on my BMW 428i has been a breeze. My service agent is friendly and very helpful, often going above and beyond to help me address small cosmetic things I was just going to ignore. The checkin was quick. Since they are undertaking a massive construction project currently, their facilities are impacted but adequate.

Wayne Hong and all the people were very friendly and positive. Very good service.Thanks

I was waiting for the agent there and happened to saw an argument between a couple and someone like a manager. It seems something really bad happened to the couple and the Mgr try to deny very hard. After that they keep the argument in the office but still very loud. I remember the man walk out with angry and the lady was crying. I don't know what happened but this really upset me by the way they treat their customer, rude and loudly. I cannot imagine what will happen to me if I buy a car here and have future problems. To me, the agent today is Ok. But BMW is a luxury car and it deserve better post-sales customer service. At lease try to be nice and humble no matter what. Im so sorry about it.

Another great service experience. Thanks Eric!

Wayne Hong and almost all the people were very friendly and positive.Excellent service.Thanks

Took my car to service, and it was a great experience. First I booked an appointment only 2 days in advance, and they had good availability throughout the day on the day I wanted (Saturday). Arrived 10 mins before, and as I drove through their service lane, an employee quickly greeted me and checked my name. Soon after my service advisor, Wayne Hong came and confirmed my service and contact info. He then gave me a time estimate and pointed me to the loaner office. The employee at the loaner office quickly took my info and insurance, and brought the loaner to me. The whole drop off + loaner process took less than 15 minutes. Mr. Hong communicated with me throughout the day on the progress of the work, and the service was completed early in the afternoon on that day. I went back and returned my loaner, and got my car back with a wash outside and clean inside. I had to wait a little while (10 mins) as they realized my car was not washed yet when I went back. The waiting area had plenty of open seats, there are also bottled water and a coffee machine. Overall a great service experience, everyone I met was professional and courteous. Thanks Mr Hong and the crew!

Its being a pleasure working with Ardavan!

Took my old X5 in for a computer programming safety recall service. Called me promptly when the service was completed. They have an appointment slot open later on the same day, so I took my 2019 X5 in for them to check out an issue with the 2nd row seat. The vehicle is too new for them to have any replacement parts on hand. Eric was very professional, courteous and told me he would contact me when the replacement parts arrive.

Having bought an extended "Platinum Warrenty" on this car as our original was getting close to expiration, I was expecting a fuller coverage that I seem to have. BMW USA and the dealer both tried to explain what is actually covered. Since purchase, this X1 has experienced a failure of the start/stop function. Several times I was told that the "computer" needed to be reprogramed to fix the problem. This week it was the battery at fault. We really like the feature as we have it on both vehicles we now have and two that we no longer own had it also. The fires here in Northern California, put a lot of trash in the air and I felt that the cabin air and intake filters should also have been cleaned or replaced, again not covered under the Platinum coverage. The mileage on my 2018 X3 M40i was also noticeable, at about 10% loss. That service will come in March and at that time I'll find out how much that's going to cost.

I will go for Zero Star if I can. The worst BMW shop I have ever been to. They can promised everything when you are buying a car, and admit nothing when you have questions after that. I was returning my BMW and no one was serving me while a lot of their staff smoking outside. At the end, no one is telling me that BMW will charge me the leasing fees every month even I return the car few months early. It is really bad experience.

First time taking my X1 for service. Everyone was friendly and efficient - got me out of there quickly with a loaner and car was done in the afternoon, easy and stress free. On the negative, they didn't wash/vacuum my car, and the loaner certainly needed a vacuum - a small thing that makes a big difference.

Nic was great. Financial negotiations were tough but very nice and professional. I went to multiple dealerships, and they definitely were one of the best. I buy from people! There were other cars out there I liked, but the salesmen were so pushy and full of BS, I walked away. I would buy from Nic again!

Worst dealership visit experience I've had in my life

Their service department tried to charge me $900 for a wire. I've looked online and users on bmw forum said they've been asked $300 for the same thing from other dealers. Looked more online and the most expensive service I found for changing the whole wire+sensor was $150. When I asked the advisor to fix other problems and leave this one alone, he said he can't fix other problems and I need to pay for this. He really pushed me to pay $900 for a service that I got it fix somewhere else for $100. I've been going to Steven Creek BMW in past years and never had this kind of problems with them. I would never go to this shop for anything.

Overall very positive experience on buying BMW X1. Both Bentz and Ken helped immensely to ensure that our buying experience is positive and smooth. Kudos to Amos for offering a very competitive deal. I bought the car on last day of winter sales event (January 2nd , 2019) deals and it was very busy time. We stayed pretty late in night to complete the paperwork and get the car keys. Ken stayed with us much late in evening (11 PM). Very nice person and salesman ! Below are few suggestions for BMW ( not for dealerships) on making a luxury car buying experience from great to awesome. 1. A welcome kit/package to be handed over along with car. 2. Little flexibility date/time on signing the paperwork for co-signers on lease I had to make last minute arrangements to have my spouse come to dealerships for signing paperwork 3. 5 days/250 miles should be offered irrespective of car conditions. Some dealerships or manufacturers allow customer to keep the car for 1 day (i.e 24 hrs) and then make a decision on purchase. 4. Ability to complete the paperwork online to save time and get help on questions/doubts over the phone or chat. 5. On my X1- I wish BMW install a better Driver and front passenger seats. I feel they are quite hard and driving long hours could be uncomfortable for many drivers. 6. Providing clarity on options available for extended wear and tear , maintenance options and their cost during the quote . This help customer to make informed and better decision while selecting the cars to buy.

Greg McKenna at BMW of Mountain View, is everything you could ask for in a true professional. I plan to buy my next car here too. My wife loves her convertible!

great service and responsiveness.

I had a very positive experience with salesperson Madhuri Bhalero. I found the car I wanted online. I test drive the car close to my home, but was able to get the featuresnInwanted from Auto Nation because of their vast inventory. At the last minister I realized the car I had been negotiating for had a beige interior and I didn’t want that. So Madhuri stayed up until 11pm and worked from home to find the same car with a dark interior. Her sales manager also responded from home with a very fair negotiation. They accommodated every request I made and in the end it was well worth it for me to drive 50 miles to pick up this car. I recommend Madhuri and Ardavan. Thanks!! Love my new BMW X2.

Update Jan 2019 Actually seems to be getting better, finally! There was a loaner available, we didn't wait a long time, and it was done when they said without any issues. The complementary car wash (previously a ridiculous joke) was even pleasantly mediocre this time! Overall improved, +1 star Spectacularly consistent in their terrible service. At least this time they didn't have someone accidentally take our key home with them, and it ONLY took 45 minutes from when we got there to pick up the car to when they actually brought it out. The 'complimentary' detail was, as usual, slightly worse than spitting on a rag and wiping the car down. But not a lot of choice in the area, so two stars for being close and the only option.

We recently brought our 2000 BMW M Roadster to BMW Mountain View to replace a broken sub-woofer. Sean, our service advisor, handled the job with his usual good-nature and professionalism. Working with Sean on this job--as with many other past jobs--was an absolute delight. He is always courteous, friendly, efficient and very communicative calling us with progress updates on every step of the car's repair. We will always bring our BMW's back to Sean at BMW Mountain View because we know he will get the job done to our complete satisfaction each and every time. We cannot thank him enough.

great selection, you're likely to find the right car for the right price

Customer service is mediocre and needs improvement. Usually get voice mail when I call to make an appointment, dropping off the car is hectic, and I waited 20-min to get my car when I picked up. Not very customer focused and they tend to do the minimum necessary. Never fill the tank or do anything extra. Clearly an operation optimized around cost as opposed to customer experience. Ghat said - Wayne is a good service rep and tries to facilitate a better experience. But overall it’s mediocre at best.

The service writer forgot to inform my wife of the estimated cost and get her approval for a routine service, so it wasn't until she had made a 50 minute round trip that he called to say it would be $2,000! Just for fluids, filters, and the like, nothing major! So we said no thanks, and another 50 minute round trip later the car was back in our driveway, with other service arrangements made. Nothing bad happened, but IMO vastly overpriced service, and compounded by (an understandable) human oversight.

good quick fix, didn't try too hard to up sell me other service

Incredible customer service! I'd called a few places looking for a specific car - many were not very helpful or very friendly. Hamed Bayrami was incredibly helpful, friendly, honest from the first call - he emailed me right back with what I was looking for and stayed with me through the entire purchase and financing process. Then he sat with me and walked me through all of the features of the car, followed up a few days later to see if I had any questions, and scheduled my first check up service. While I was waiting other staff were very helpful also - everyone was friendly, chatty, inquired if I needed anything, etc. I would definitely recommend this dealership.

Expectation was set on the phone and it was the reason I went ahead and made the appointment because the salesperson said she understood and will work with me. When I got to the dealership, the sales person wasn’t available and they gave me someone else. He kept trying to up sell and it wasn’t until I got frustrated and explained again what my expectation was that he started to listen. At the end I decided on a vehicle and filled out the paperwork so that the next morning everything will be done. I expected the paperwork to be completed with finance when I came in the next morning. It took us 3 hours to get everything completed; a lot of waiting around. I also disagree that the commission be split between the person I spoke to on the phone and the salesperson who actually did all of the work. I think further improvement (customer service, finance) should be done to give the customer a better experience.

They overcharged me for service. I was charged $850 for changing Spark plugs on a F30 328i. On searching the internet and enquiring at Peter Pan BMW @ San Mateo on how much they charge for the same service, I was quoted $400-$500. BMW MW did match the price quote from Peter Pan eventually, but the experience was extremely unpleasant. No one should have to call multiple BMW dealerships to find out the correct price and haggle with service advisors.

I have to say Eric Peng is the best sales I have ever met. That is why my boyfriend and I got two cars from him in year 2018. Comparing with all the other BMW dealers sales in South Bay and east bay, and other sales from similar brands Mercedes-Benz, Porsche, Volvo, he is the only one that never gives us a dramatically high price and let us to negotiate back and forth! To be honest, I was considering several cars from different brands at the same time. It is really hard to make a decision: ( I am a lazy person, I did not want to spend too much time online to do the research. I just called Eric, could you find me this car with XX exterior color, XXX options and XXX packages. Few minutes later, he called me back and got two cars which exactly met my requirements!!!!! And also he sent me the best payment choices that he could offer me another hour later!!! Because of his service, I decided to purchase the car from him. His price is so good, his service is excellent and very professional. Every time if my boyfriend and I have any questions about our cars and insurance, we will text or call him. He is always happy to help!

Perfect service.

I have to say Eric Peng is the best sales I have ever met. That is why my boyfriend and I got two cars from him in year 2018. Comparing with all the other BMW dealers sales in South Bay and east bay, and other sales from similar brands Mercedes-Benz, Porsche, Volvo, he is the only one that never gives us a dramatically high price and let us to negotiate back and forth! To be honest, I was considering several cars from different brands at the same time. It is really hard to make a decision: ( I am a lazy person, I did not want to spend too much time online to do the research. I just called Eric, could you find me this car with XX exterior color, XXX options and XXX packages. Few minutes later, he called me back and got two cars which exactly met my requirements!!!!! And also he sent me the best payment choices that he could offer me another hour later!!! Because of his service, I decided to purchase the car from him. His price is so good, his service is excellent and very professional. Every time if my boyfriend and I have any questions about our cars and insurance, we will text or call him. He is always happy to help!

Took my BMW in to be serviced at this location. I also own an Audi & frequently take it to the Audi Dealership for service. This was my very FIRST visit here. I expected exceptional service for a first time visit and was underwhelmed by what I received. My first visit to Audi my car was completely detailed & washed when I went to pick up the car. I expected the same from BMW for my first time using their service & was dismayed I didn't receive that. When they sent an automatic follow-up email asking about service I emailed with my dissatisfaction & never heard back from anyone. I hope they improve the service they offer at this location.

Great service, thank you!

Regular Service. Wait was a bit long, but service process was smooth.

I had a great experience with BMW of Mountain View Pre-Owned Sales Team. I worked with Hamed Bayrami. I often read reviews and make buying devisions, but barely write ones myself. Hamed was so exceptional at his job that I wanted to write him a review so his work is appreciated. He was prompt, courteous and delivered on his promise. Everyone else at the dealership was also very helpful. Highly recommend.

Took my car in following a recall, and worked with Eric Loncarich who got me out ahead of schedule which helped out a lot! He also took the time to explain the repairs and gave me a heads-up about the wear on my tires! Thank you, Eric. The other bonus is that the staff washed my car, as is customary but that was especially helpful as it saved me a long overdue trip to the carwash!

GREAT job, as usual! Wayne Chan is AWESOME! Nice work, guys!!

Sale agent is very professional and patient. Highly recommended.

Friendly staff and efficient service

Customer service wise, this place is ok. Customer service people always try to accommodate your requests. But not much so for their mechanics capabilities. One time, they forgot to put transfer case back after fixing brake/tire. That left my car shaking everytime it turns. I think they always break something else everytime when trying to fix one. I tend to think or hope it is due to their capability instead of other purposes.

The manager here is RUDE! We were going to purchase a car from this dealership and we were so satisfied with the price and ready to pay. Then we’ve been noticed they pulled out the wrong information and price of the car we discussed with them the whole afternoon and they won’t apologized for this mistakes! I do understand that people make mistakes but what is the attitude towards your customers!? At least you should say sorry right? I waste my time and got nothing but the manager told me they waste their time on us! Come on! man! You got paid by done your job! It’s your job to introduce the car to your customers! And you are telling me doing your own job is waste your time! DO NOT WASTE YOUR TIME ON THIS DEALERSHIP!

Excellent service as always!!! Very cooperative staff, service done in timely manner, excellent experience.

BMW IF MOUNTAIN VIEW GAVE ME THE BEST CAR EXPERIENCE I HAVE EVER HAF WHEN PURCHASING A CAT. EVERYONE WAS SO FRIENDLY AND SUPPORTIVE. THEY MAKE YOUR CAR BUYING EXTRAVAGANT. EVERYTHING WAS TOTALLY ON MY TERMS NO GIMMICKS. THANKS BAYRAMI AND ADAM. !!!😉

Excellent experience!!. I am a returning customer since 2012. Always had wonderful service and treated well by staff. Thx.

It was a great experience to purchase a car from Mountain View BMW. My sales association Michael is a very nice person. He knows cars well and can answer all of our questions of cars we interested in. Also, he tried his best to get a good deal for us. Too many thanks to him. My wife and I went to several BMW dealers in bay area, Mountain View is the best. Strongly recommend!!!!

Wonderful experience at BMW of Mountain View. Sales adviser Ken Spindola made sure that I selected the car that met my needs. Kyle in finance explained the warranty options and John the BMW Genius made sure that I understood the finer point of operating the car. Best experience buying a car ever.

BMW of Mountain View is absolutely the worst car dealership I've ever been to. My husband and I were looking to purchase a new vehicle and went to the dealership to test drive the X3 and X5. When we first walked in one of the sales associates was yelling at the secretary behind the desk about getting someone on the phone, then yelled at the person on the phone, and then looked at us and apologized to us telling us "sorry, it's a shitshow right now, we've lost some keys." After that we met with another sales associate, Nick Kamali, who took us for a test drive of the X3. He refused to talk to me and would only speak to my husband. He seemed very sexist/misogynistic. He would not look me in the eye and would barely answer any questions I had. When I test drove the car he was completely silent, but when my husband test drove it he was enthusiastic about telling him about all of the features and made idle chit-chat. He also made an assumption that we couldn't afford an X5 and refused to let us test drive it "because it's an expensive car." He was very presumptuous about the fact that we would be trading in a Toyota Corolla expecting that we wouldn't be able to afford a BMW if we had been driving a Corolla before. The experience we had at BMW of Mountain View was the worst I've ever experienced when it comes to car buying! Go check out Audi of Palo Alto instead; way better in terms of service and overall experience! Better cars too..

As our Audi A4 is getting to the end of lease, we are going to BMW Mountain View and looking for leasing another BMW X3. The sales agents are all very good and helpful, and we finally made the deal. When it comes to the financial manager, it will be worst worst. The gentleman will really push you hard to buying another $3600 lease protection package. We declined the package, and amazing thing happened. This is the word quoted by the agent: "Three years later you will come back and see the bill from BMW, and complain owning a BMW is so expensive. From what I can see from you, you will never own a BMW again." I am like, what??? Not buying the package means I am too cheap for owning a BMW? I should give up owning a BMW because I can't afford the bill when returning the car? Are BMW sales implying us not be a BMW loyalty customer? Ok, that really ruins my mood for owning BMW. I feel shame for myself being a BMW customer... But one thing he is right: I really need to double think of owning a BMW, in a very serious way: maybe I am too cheap for not paying a $3600 leasing protection package, nor $5000 potential cost for fixing the mechanical issue. Those are penny money for him, not for cheap people like me. Afterwards, even more interesting thing happens. After our polite "no" to his offer on the protection package, the gentleman changed his attitude immediately, and becomes very impatient and cold for answering any follow-up questions that we had during documents signings. When the driver license expiration date are prepared in wrong he just explained as "data porting issue, doesn't matter" and push us to sign. We can sort of understand he may have lost his commissions for not selling us something, even treated us as poor, but for being that obvious and unprofessional with complaining customers, that was really amazing to see in a luxury car dealership like BMW, especially given that we were not doing anything offensive and just declining an optional package. It was after 9:00pm already, and we still didn't have dinner yet. Abdul and people were also waiting for us. This terrible experience is so special among all the sales that we've ever been in touched so far.

Purchase was very easy. Obtained a competitive quote on the internet, which was honored when I arrived at the dealership to make my purchase. Salesman was very courteous and professional. Dealership is being remodeled, hence, the current facility is adequate (but not much more than that).

Good advisor but problem did not solve completely.

Service for factory recall item. Very professional, organized and pleasant to work with - especially while the dealership undergoing major reconstruction!

Airbag recall service. The experience was very professional and easy.

I had my car serviced here and the overall experience is pretty good. The supervisor keeps me updated with the process, and let me know potential services I can choose given my car's condition.

I recently had a major scheduled service on my 2013 550i M Sport, and I was very impressed with the service I received at BMW of Mountain View. Everyone was very courteous and professional, and all the work was performed promptly and, more importantly, properly. Communication was also excellent, with my SA (Wayne) giving me daily progress updates. I highly recommend BMW of Mountain View; they have an outstanding service department. Brian Donner

I recently brought in my 550i M-Sport to BMW of Mountain View for routine service, including brakes. I've been using them to service my BMW for quite a while now, and they never let me down. As always, the service on my car was performed right, and right on time. Everyone from my Service Advisor, Wayne Chan, to the techs who actually did the work were very professional, friendly and helpful. I highly recommend BMW of Mountain View.

Bought a service plan for a used car which sales told me to be valid until odo@100k miles or x years, but after only 2 years they started to charge me, saying it's x years after the production, not my purchase time (the fine print on the contract confirmed that). Shady business. I expressed the dissatisfaction with service manager and told him that if BMW MTV still cares customer satisfaction, whoever in charge should contact me. Guess what, it never happened. So I take it as they don't care. Will never return.

Chose this dealership after having a not so great one at Peter Pan. Everyone who works here is so nice; from Bentz, Majid and Masood. They all help to take care you and even have dedicated staff that goes over the car functionality and features. I’d highly recommend!!!!

Really cool people, everyone is knowledgeable and attentive to your needs. I’d highly recommend Bentz or Majid!

The Ultimate Customer Service. I've recently purchased a vehicle from Greg McKenna. I live in the North Bay, but ended up here as they had the CPO I was looking for. BTW, I have been here before a couple times for service and tire purchases, and every time my experience was equally good (consistently good). Iiulia (pronounced as Julia) helped me with the test drive - a very pleasant young woman who did not try to upsell or pressure me, then I closed the deal with Greg - the person I randomly talked to first on the phone. They had to do a couple things on the car that went unnoticed, but they gave me a Due Bill and took care of it the next week, while giving me a loaner. Greg followed up and made sure the svc dept knew about this. There was a bit of a pressure upselling me on expensive maintenance packages by the finance manager, but being a seasoned car shopper, I declined everything that was offered - he looked disappointed (of course they make profits on these), but overall he was also very professional. Greg even kept following up with me over a few weeks until I received my license plates. I am sure other sales people are equally great, but you just simply can't go wrong with Greg. Overall, great experience! Most BMW centers are pretty good, but other locations I have visited are not CONSISTENTLY good, so this one definitely stands out.

Within ONE WEEK of having maintenance done on my car, I get a message that I have to take the car back to the BMW dealer!!!! It is something I had pointed out to the dealer to pay attention to!!!!

Nice people. Great service.

I was very surprised on last Friday when I dropped my car for service that both uber service and shuttle service are not available for customer anymore! I am not sure if it is happening in all the BMW dealer or only this location. When I took uber back to the dealer to pick up my car yesterday, the uber driver was shocked to hear this news. Then I talked with my coworker who said even Chevrolet has shuttle service! My coworker asked me if BMW is a luxury car. I don't know how to respond that! I was told that my uber fee will be reimbursed up to $15 and it will arrive in 90-120 DAYS! Seriously? I am still shocked by this level of service happening in BMW!

I leased my car from this dealership and I can say it is the WORST dealer I have ever dealt with. The staff and sales rep are very unprofessional and rude. They messed up my registration paperwork and I had to call them more than 10 times to get this finally resolved (after more than two month my registration expired). It was such an ordeal to deal with them and I just hope I don't have to see any them until my lease ends. Get my advice and go somewhere else for your BMW.

I leased my car from this dealership and I can say it is the WORST dealer I have ever dealt with. The staff and sales rep are very unprofessional and rude. They messed up my registration paperwork and I had to call them more than 10 times to get this finally resolved (after more than two month my registration expired). It was such an ordeal to deal with them and I just hope I don't have to see any them until my lease ends. Get my advice and go somewhere else for your BMW.

It was pretty good! The person that was suppose to be there Brian was not there! Eric, took his place!

My service advisor was very professional and got everything done, even vacuumed my car since it wasn’t done right the first time.

Good experience. My service advisor was top notch. I was surprised by the facility. It’s not up to standard compared to other dealerships I have visited. Overall good experience.

First of All, I would like to let you know I am not a new BMW owner; this is my 3rd BMW and have been driving BMW since 2012 when I bought 335i Convertible from BMW of Fremont, another Autonation dealership, my second car was from East Bay BMW. I bought this CAR (BMW 540i 2018) back in Dec 2017, I bought the CAR from BMW of San Francisco. I used to use Peter Pan BMW as my the service center for my car as I was living in FOSTER CITY. First Interaction with BMW of Mountain View Service My Interaction started with the first service appointment for my car, I was given Angel as my service Advisor. During the service he reported that there is an issue with front tire and he is advising it to be replaced. When I gave the car to the service center it was not showing any alarm or alert but I still went ahead with Suggestion and got the tire replaced. Now I think, it was absolutely un-necessary and it was just pushed on me without any reason. Second Interaction After couple of weeks, I started getting the alert that there is “Passenger seat restraining system failure, please visit the nearest service center immediately”. Again I was assigned to Angel and gave my car to dealership, after 1-2 days, I was told the issue is not replicable and systems are working fine. Third Interaction Again after picking up my car, next day again I saw the same alert. Next appointment was available 1 week later; I scheduled the appointment and took the car to dealership. This time he told that there was some water damage to sensor and he found a bottle cap somewhere near the seat. I could not understand properly how the water damage is inside the seat while it’s perfect from outside. No water sign or anything. He told me to take the car, put it on heater and leave it for 2-3 days, it should get resolved. I followed the same. Nothing worked. When I asked him to replace, he mentioned it is not covered as part of 4 years manufacturer warrantee and I’ve to pay somewhere close to USD. 2000 to get the sensor replaced. After a lot of thought and suffering from this issue, I drove about 40 miles one way and took my car to BMW of San Francisco as I bought the car from them. The service advisor told me about the issue and said it’s all covered as it seems to be a defect not caused by Water or something. They got the sensor from Germany and replaced it with no cost to me. I was able to check the status and follow with service advisor on text and it was smooth while I was almost unable to reach Angel whenever I tried. Fourth Interaction I was driving to my Office on Friday morning about 9:30 AM and I got flat tire while driving on Matilda Ave, Sunnyvale. I saw the alert and immediately I called the service and the person on call was very accommodating and scheduled an appointment for 11 AM. I drove directly to BMW of Mountainview anyways as I could have not been able to drive later due to flat tire. Reached to Service Center and I believe Zhi (My Apologies if I am not spelling it right) was assigned to me. He said that tire is not on the stock and it would not be available till Monday. When I requested for Loaner, he said it’s not available and there is nothing he can do about it. I mentioned it was an emergency situation otherwise I would have scheduled only when there is a loaner available but he said it’s not possible. I asked about rental and he mentioned we don’t do rentals anymore. He was pushing me for 4 wheel alignment also for $399. I mentioned it is just happened and without any thud or anything. It was just a flat tire, moreover I’ve never seen $399 alignment anywhere. I said, let me try other dealership if anyone has the tire then I can get it towed to them as I have only 1 car and I would not be able to do anything without Car over the weekend. He rudely took off the service card & said. “SURE”. Thanks to Wayne for helping me but I am sure I will try my best not to visit BMW of Mountain View ever and never going to suggest anyone as well. I am not sure it’s just me or this is their usual business practice.

It was a seamless transition from another luxury brand to BMW with the help of BMW Mountain View. I am very satisfied with the service provided by them. The best part of their effort to make the customer happy and satisfied with the purchase, and not just tried to push the sale without understanding the requirement. I would like to take this opportunity to thank few folks out there from the main POC Dio(Sales Associate), Vince(Finance) and the PJ(the GM) himself had been a great part of this experience. For car shopping i had visited a few place but this is definitely one of the best one you can expect for customer satisfaction. They are very knowledgeable and true to their word. Kudos guys & keep it up !!

First of All, I would like to let you know I am not a new BMW owner; this is my 3rd BMW and have been driving BMW since 2012 when I bought 335i Convertible from BMW of Fremont, another Autonation dealership, my second car was from East Bay BMW. I bought this CAR (BMW 540i 2018) back in Dec 2017, I bought the CAR from BMW of San Francisco as their prices were much reasonable than BMW of Fremont. I used to use Peter Pan BMW as my the service center for my car as I was living in FOSTER CITY. I moved to Sunnyvale Last Feb and hence started interacting with BMW of Mountain View. First Interaction with BMW of Mountain View Service My Interaction started with the first service appointment for my car, I was given Angel as my service Advisor. During the service he reported that there is an issue with front tire and he is advising it to be replaced. When I gave the car to the service center it was not showing any alarm or alert but I still went ahead with Suggestion and got the tire replaced. Now I think, it was absolutely un-necessary and it was just pushed on me without any reason. Second Interaction with BMW of Mountain View Service After couple of weeks, I started getting the alert that there is “Passenger seat restraining system failure, please visit the nearest service center immediately”. Again I was assigned to Angel and gave my car to dealership, after 1-2 days, I was told the issue is not replicable and systems are working fine. Third Interaction with BMW of Mountain View Service Again after picking up my car, next day again I saw the same alert. Next appointment was available 1 week later; I scheduled the appointment and took the car to dealership. This time he told that there was some water damage to sensor and he found a bottle cap somewhere near the seat. I could not understand properly how the water damage is inside the seat while it’s perfect from outside. No water sign or anything. He told me to take the car, put it on heater and leave it for 2-3 days, it should get resolved. I followed the same. Nothing worked. When I asked him to replace, he mentioned it is not covered as part of 4 years manufacturer warrantee and I’ve to pay somewhere close to USD. 2000 to get the sensor replaced. After a lot of thought and suffering from this issue, I drove about 40 miles one way and took my car to BMW of San Francisco as I bought the car from them. The service advisor told me about the issue and said it’s all covered as it seems to be a defect not caused by Water or something. They got the sensor from Germany and replaced it with no cost to me. I was able to check the status and follow with service advisor on text and it was smooth while I was almost unable to reach Angel whenever I tried. Fourth Interaction with BMW of Mountain View Service I was driving to my Office on Friday morning about 9:30 AM and I got flat tire while driving on Matilda Ave, Sunnyvale. I saw the alert and immediately I called the service and the person on call was very accommodating and scheduled an appointment for 11 AM. I drove directly to BMW of Mountainview anyways as I could have not been able to drive later due to flat tire. Reached to Service Center and I believe Zhi (My Apologies if I am not spelling it right) was assigned to me. He said that tire is not on the stock and it would not be available till Monday. When I requested for Loaner, he said it’s not available and there is nothing he can do about it. I mentioned it was an emergency situation otherwise I would have scheduled only when there is a loaner available but he said it’s not possible. I asked about rental and he mentioned we don’t do rentals anymore. He was pushing me for 4 wheel alignment also for $399. I mentioned it is just happened and without any thud or anything. It was just a flat tire, moreover I’ve never seen $399 alignment anywhere in my last 6 years of BMW ownership. I said, let me try other dealership if anyone has the tire then I can get it towed to them as I have only 1 car and I would not be able to do anything without Car over the weekend. He rudely took off the service card and token number from the windscreen and said. “SURE”. I called Peter Pan, BMW of SF but could not locate the tire. As my car was already in their parking lot, I chose to leave the car there. I took UBER and went to Enterprise and rented car for 2 days. I returned my car on Sunday evening. When I called on Monday morning about 8 AM, I was told that my Car would be ready by 3 PM. I went to dealership about 3:30 PM. - Car was not ready, - the lady on the service/cashier was not aware of the status. - Zhi was not working on Monday - Wayne was assigned to deal with my car. Wayne was nice enough to come and let me know that tire delivery got delayed and it is being worked upon and it would be ready in sometime. I was able to get my car back around 4:30 pm. Zhi told me that tire would be USD. 385 but I was given a receipt for USD.449. Again Wayne was nice to adjust and finally I ended up paying 417. Thanks to Wayne for helping me but I am sure I will try my best not to visit BMW of Mountainview ever and never going to suggest anyone as well. I am not sure it’s just me or this is their usual business practice.

Manny was the first person I met that cold, wet morning of my appointment. He had a pleasant smile and kind words, moreover he greeted me with an umbrella. He then contacted my technician Shaun for me, needless to say Shaun was just as pleasant and quoted a price and time that was a big relief for me. I am so happy with the price and quality of work done by BMW of Mountain View, I would recommend this location for all present and future BMW owners.

It was a pleasant experience and people here made sure that you are happy and content with your choice of the vehicle. Overall, I would recommend BMW Mountain View for anyone looking for their BMW.

very courteous service.I am a picky buyer but the Sales manager Ardavan and his associate Hadi showed a great deal of patience working with me.They brought in a car from a long distance location and I didn't want it,and it wasn't a problem at all.Their financial deals was also far better than the nearby dealerships.I highly recommend their services.

friendly and courteous staff and Amos was very willing to work to ensure great service

Really happy with my new car, it’s beautiful, runs so smoothly and has everything I need. The person I worked with at the dealer did a great job

Leased my 2019 X3 from BMW Mountain View and I would say that the process was certainly positive. People here were knowledgeable and ready to provide you with any information that might help you with the process. They made sure that you are satisfied with your choice. Overall I would recommend the place to anyone looking for their next purchase.

I had a good experience working with Ken recently when leasing my new car. Ken responded my email over the holiday weekend (and happened to be his birthday) very promptly. He helped me search for the right car with key features I want. He also helped facilitating the communication with his manager and got me a price I like. Meeting Ken at BMW MV was also very pleasant. He shares his knowledge patiently during the test drive and makes the documentaiton straightforward.

Service done on time as promised. Service advisor was professional and courteous addressed all my questions.

Daniel Martinez took care of my car with care and professional manor. Service was done and car was ready as promised. They also did a great detail on my car. I always will come back.

Salespersons Eric and Michael are very nice and helpful; finance person is quite pushy -- of course he was just doing his job!

Firstly, you did wash and vacuum my car as you said you would. I was very disappointed that, after paying over $2,000 for service, you neglected to clean my car—some courtesy! Your replacement tires are extremely expensive. (I now question whether I needed the new tires as the new tread depth is not that much different than the older tires. I needed to trust your employees’ assessment of wear and accept their recommendation.) Someone on your teams should explain when to replace old tires.

Courteous and helpful staff. Pleasant to go back to.

Extremely happy with the Service provided.

Impeccable service!!! I’ve been with them now over 12 years and have never been disappointed!!! The service department is amazing everyone is so attentive to the customers. A shot out to Sean Sundland who has been my Service Advisor for several years and is a true asset to BMW!!

Fantastic service experience!

Sales representative Ryan Green was professional, helpful, prompt and very attentive to our request. He made sure he coordinated for a very smooth sales transaction.

Worst dealer, not even offering shuttle service

I had to call Autonation to get these guys to follow through with what they promised during the sale. Autonation did step in and take care of me, but only after I'd been cussed out by several people at the dealership. Even after all that, they were my first call when a warning light came on that there was a need to take my car immediately to a dealership. Plus, a second light had come on asking for an oil change or service. So two issues to discuss. I tried for a week to get in touch. Left messages and so on. Nada. I tried again today. Ultimately, after a series of calls which amount to what I can only describe as the runaround, arguments and stonewalling, I called a competitor and got answers on my first call. It wasn't remotely complicated. It took 4 minutes vs. the 30+ I wasted going in circles with these guys. I've done what I could. Time to move on and not call Mountain View anymore. Apparently not. Hours later, someone named PJ called to tell me I was 'doing it wrong'. He wanted to argue some more. idk... Good luck fellas

I had a great buying experience. I ordered M40i through Hadi. Hadi was professional, courteous, and helpful every step of the order and buying process. He returned my emails and calls promptly. And, I am very happy with my M40i.

This was my first time having my car serviced at BMW of Mountain View. And I'm very pleased with the excellent level of service I recieved. I have absolutley no complaints. I'm so thankful and lucky to have had Amir Shah as my service advisor. He's honest, polite and has good communication. He kept me updated the entire time my car was at their service center, through phone calls and emails. He also would promptly return my call when I would leave a message for him. He answered all my questions and went out of his way to make sure all my needs were met. And every staff member I came into contact with at this dealership was friendly and very helpful. I enjoyed bringing my car here to get worked on and I look forward to having my car serviced here again in the future. :-)

Remarkably unpleasant experience. I was called to pick up my vehicle at 3, showed up at 4, and then waited an hour for them to bring me my car. Another gentleman arrived after me, was told it would take 35 minutes to get his vehicle; the customer than asked if it could be quicker and the service rep snapped, "others were here patiently waiting, you need to patiently wait as well." Are you kidding me? There were at least ten of us waiting, each over 50 minutes because their logistics are messed up. Way to waste your customer's time. There's just no decent excuse for the lack of foresight or coordination.

I worked with Mr. Joe Wahler on my lease buyout. He was friendly, thorough, transparent, punctual, and always straight to the point. He provided me with all the information I needed to make an informed decision. I will definitely work with him again if I need a new vehicle in a few years.

Jan Roy was really helpful throughout the entire process. This was our first car and I had many questions about the car buying process. I do have to complain about how long the wait was once we were waiting for the finance department to sign the papers. We waited for at least 3 hours. Their explanation was that this was typical in the industry, but obviously it could be improved. My wife is pregnant and it was nearing the end of day, so we ended up leaving w/o completing the financials. They were accommodating enough to let us come back the next day and hold the car. The meeting with the finance department was so-so. They were pretty straight forward but the experience wasn't so pleasant. I am buying a used car, but nonetheless am handing over a decent sum of money and didn't think we received the correct level of customer friendliness. I'd recommend the dealership for anyone who knows the car they are going for and have done a significant amount of research since they don't negotiate on used cars. Again, I highly recommend Jan Roy!

One the best car shopping experience we ever had. Mr. Majid Behmaran was very helpful and friendly. He provided us with a hassle free and relaxed buying experience. Also Mr. Andy Dharmadi was very helpful in providing us the right service plans that will fit our needs. My mom is very pleased with her new BMW. Thank you, BMW of Mountain View

I leased a car from them and it was by far the best experience I have with any dealer. The sales representatives I worked with were Kenneth Spindola and Tony. Both were very professional and friendly. The sales manager Joseph Ngai was a very reasonable person and after a short negotiation gave me the deal I was looking for. If you are in the market for a BMW I would highly recommend BMW of Mountain view.

Prompt service.. friendly people.

Purchased a BMW from out of state. This was my 3rd BMW product and the 4th vehicle that I have purchased from another state. Purchasing a vehicle from Mountain View BMW turned into a painful debacle. 1st and foremost, this BMW dealership does not employ individuals and care about any transaction other than their own. If the salesperson you call isn't the one you working with they have no interest in helping you out with anything at all. Communication with anyone at this dealership, even the salesperson youre working with directly is almost impossible. If they need something from me, I respond within 2 hours. If You want something from them, they respond within 3 or 4 days. After an excruciating 3 to 4 week back-and-forth just to align simple Aspects of the transaction. Paperwork is finally sent out to me to via FedEx. Surprise! The financing that I had procured on my own through the local credit Union is not attached to all the paperwork send via fedex. Attached is financing with completely different terms and rates from BMW financial. A seemingly dirty trick from them (illegal). Having been without a car through this entire process, I'm pretty much stuck. Knowing I can get the car refinanced once it's in my possession I relent, sign the paperwork and overnight it back to them. The paperwork arrives the very next morning and sits at their facility for 5 days without anyone opening or confirming to me that they do have my paperwork and the sizeable deposit check in their possession. Every attempt to call dealership is met by a sales person who cannot be bothered to help me in any way due to the fact they are not working on the transaction i.e. Making a commission off me. Exasperated, I just want to set up transport get the vehicle in my possession and never have to deal With Mountain View BMW ever again. Unfortunately that is not the way it comes to pass, my salesperson goes on vacation for a week and setting up transportation all the sudden takes 7 to 10 days. This is just setting up transportation not receiving vehicle. During this time I begin to receive the standard "how did we do?" emails asking for feedback about my transaction. This is where I let them have it. Lo and behold after a couple negative emails, the process Springs to life. For what it's worth transportation company was fantastic, calling and emailing me every step of the way and making sure I was satisfied & available when the car was to be delivered. Driver was courteous and professional. Car is phenomenal, love at first sight

Friendly people , no pressure for any suggested services.

Customer service. Eric was awesome and the entire staff made my experience enjoyable

Purchased a BMW from out of state. This was my 3rd BMW product and the 4th vehicle that I have purchased from another state. Purchasing a vehicle from Mountain View BMW turned into a painful debacle. 1St and foremost, this BMW dealership does not employ individuals and care about any transaction other than their own. If the salesperson you call isn't the one you working with they have no interest in helping you out with anything at all. Communication with anyone at this dealership, even the salesperson youre working with directly is almost impossible. If they need something from me, I respond within 2 hours. If You want something from them, they respond within 3 or 4 days. After an excruciating 3 to 4 week back-and-forth just to align simple Aspects of the transaction. Paperwork is finally sent out to me to via FedEx. Surprise! The financing that I had procured on my own through the local credit Union is not attached to all the paperwork send via fedex. Attached is financing with completely different terms and rates from BMW financial. A seemingly dirty trick from them (illegal). Having been without a car through this entire process, I'm pretty much stuck. Knowing I can get the car refinanced once it's in my possession I relent, sign the paperwork and overnight it back to them. The paperwork arrives the very next morning and sits at their facility for 5 days without anyone opening or confirming to me that they do have my paperwork and the sizeable deposit check in their possession. Every attempt to call dealership is met by a sales person who cannot be bothered to help me in any way due to the fact they are not working on the transaction i.E. Making a commission off me. Exasperated, I just want to set up transport get the vehicle in my possession and never have to deal With Mountain View BMW ever again. Unfortunately that is not the way it comes to pass, my salesperson goes on vacation for a week and setting up transportation all the sudden takes 7 to 10 days. This is just setting up transportation not receiving vehicle. During this time I begin to receive the standard "how did we do?" Emails asking for feedback about my transaction. This is where I let them have it. Lo and behold after a couple negative emails, the process Springs to life. For what it's worth transportation company was fantastic, calling and emailing me every step of the way and making sure I was satisfied and available when the car was to be delivered. Driver was courteous and professional. Car is phenomenal, love at first sight

After getting recall notice I called the number given but they never answered. After a second notice I called a second number and got an answering machine and left my name and number. They did not call back. After I got a “Final” notice I able to get a live person and set up an appointment. The service agent was courteous but they were only able to complete one of the two recall items.

I bought a certified car from them. The same day I noticed a relatively small issue with the sync for my phone and music. I emailed the sales clerk to tell him. He told me I could get it fixed anywhere. When I went to have it fixed, the dealership told me they weren’t responsible because it was out of warranty. Even though this wasn’t a warranty issue, it was an issue with them selling me damaged vehicle.

Awesome Buying Experience!! Thank you Alec.. Awesome Job!!

There was no loaner, no Uber, and not even a Shuttle. Had I at least been informed in advance, I could have arranged a ride. I had never seen a dealership providing no transportation at all.

This dealership went out its way to make leasing a car from them a very positive experience and provided very competitive pricing throughout the process.

This dealer is very kind and friendly.

For the past 3 years, I have been very pleased with their service. But, my experience with recent visits was very different. First, I had to go back for a second visit for an issue that I would have expected to have been detected and fixed in one visit. Second, my service advisor (John) was good at telling me policy, but provides a poor customer service experience. I eventually had to ask to speak with his manager. Third, they were very disorganized, when I was picking up my car. They had me waiting, when no one was actually getting my car. When I got tired of waiting, I walked outside and found my car parked in the alley (and no one else around). It then took several more minutes for them to actually locate my keys. I expect more from BMW, especially since previous experiences were much better.

Wonderful service. Quality service as always.

Best BMW service shop - ever. Very high level of professionalism and dedication to customer satisfaction. It’s always a pleasure to deal with BMW Mountain View service.

Brought my 2018 X1 for its first maintenance service. As always, good professional service and friendly customer treatment from this place. Thank you, Eric L.

My vehicle was dropped off on Tuesday, picked up on Wednesday, and 3 days later i’m making another appt with the same issue( engine adjustment indicator; initial finding of micro fuel leak reported). Hopefully, i’ll be able to leave better feedback next time around.

Daniel Martinez was amazing and patient in getting my car repaired after an auto accident. I had taken my car to a bodyshop and they did not put the kick trunk release back properly, which resulted in it not working. Daniel Martinez was able to identify why it was not working and get everything fixed and repaired. I would recommend Daniel to anyone an def be coming back to work with him again.

Michael was a great salesman. In particular, he was very patient with me and helped me get a great deal. Thank you Michael and BMW of Mountain View team!

I have been with this dealership since 1999, having just bought my first BMW. When I drove that particular car off the lot, I vowed never to own any other car. I feel even stronger about that today. Aside from being the best car on the road today, the service I have received every time I go in, is nothing short of stellar. I had my first service rep, Raiford, for 12 years, and could not have been happier, 100% of the time. Shortly after purchasing my 2nd BMW, Raiford retired, and needless to say, you may as well have cut off my arms and legs! I did not feel that way for more than a nanosecond, because David Truong stepped in as my service advisor. Not only is he incredibly knowledgeable, but he is attentive, kind, respectful and always keeps his word. He takes alot of time to explain what needs to be done (on a good day, I know zero about cars) and I have never, ever felt like I was being told anything but the truth. I love my car, am so grateful for the great folks at the dealership and especially for David. David, you are one in a million, and please do not retire for at least 50 years! Thank you, Mary Richards

Wayne worked to make the experience easy for me...delivered on his commitments and provided good insight on how to take better care of my car.

This dealership continues to be nothing short of horrible. They are rude, don't particularly care about the customer, and tried to sell my wife a bunch of things that weren't wrong with the car. Couldn't recommend them any less. In fact, we just bought a new Audi rather than a BMW because of the poor quality service we have received from them over the years.

The sales experience was top notch, Bahman was a pleasure to work with. Haven't experienced the Services Department yet, but will update when I do.

Great service as usual!

Excellent service by representative Daniel. I was notified service was due and went right in. Expedited and taken care of.

Outstanding Job by Zari S. my BMW Representative. This is the 5th BMW that I have purchased or leased from Zari and BMW of Mountain View, CA. Zari always seems to get me the best deal on my BMW. I wouldn't buy from any other BMW Representative. God Bless you Zari, Need a Job? Michael McCarthy, CEO Green Galaxy Homes, Inc.

The last two times I was at the service department for recall replacement parts the service representative said I had an expensive oil leak, which was not true when I had my trusted independent mechanic check it out. I don't trust them.

Service was quick and convenient. They were able to quickly order necessary parts and service the vehicle within 36 hours of initial appointment. My favorite part about the team is that they are always diligent in making sure I am not incurring unnecessary expenses under my extended warranty. Overall very satisfied.

I brought my car in for a factory recall and I ended up doing some scheduled maintenance as well. Essentially I ended up paying more than $300 for just an oil change. I had requested and got a loaner car, an X1,and it was the dirtiest loaner I've ever gotten with potato chips scattered with in the car, and less than 1/4 tank of gas remaining. I had to vacuum the loaner after I got home. After I got my car back, it didn't seem like the exterior or interior was cleaned. Other than that my service adviser, John Roy, is highly knowledgeable, professional, and honest as always, and the staff are generally very professional as well.

If it wasn't for David Troung in the Service Department, I would go to Stevens Creek for Service. He always goes out of his way to make sure everything is taken care of to its fullest. Thank you David and BMW of Mtn View for taken good care of me and my vehicle.

ServIced for recall notice for PCV HEATER

Eric is very knowledgeable, courteous, and prompt. He consistently provides the impeccable service that any customer can ask for.

I came in BMW Mountain View for my first BWM scheduled maintenance. I called for the direction to ask about the entrance to the service center. The lady said there is a big sign that I should follow. My question was whether I entered via El Camino or the other street but I did not get that simple answer. I ended up trying to figure it out myself but being the first time customer I looped around few time to find the hidden entrance but I eventually did. In term of working with the consultant, I asked the consultant if there is anyway to fine tune the alarm as it is quite sensitive. I asked if pressing the key twice will disable the tilting alarm but he seemed to have no clue about that. I would had expected this is basic knowledge that he should know. Beyond that, I did not find more issue as it was a routine oil change. But they had to use more time than the time promised. Compared to the Toyota dealership, I found the Toyota consultants to be more polite, professional, and knowledgeable which is contrary to what I found in luxury BMW dealership.

Mostly a pleasant experience.

Wayne tried to follow up after the car was done but the phone number on the record was not correct. He made every effort to connect with me. Excellent job!

Please provide me e-mail address and I will share em-mail that I sent to BMW USA

Have always had my car serviced by an independent mechanic. Had to bring it here because of 2 two recalls. Service adviser was nice but didn't make good on his promises. Took too long to pick up my car and it wasn't even washed (as promised). Receptionist lacked any customer service skills (at least she could smile once in a while). I would have left a bad review on Yelp but didn't need to as there were plenty of bad ones already.

Have always had my car serviced by an independent mechanic. Had to bring it here because of 2 two recalls. Service adviser was nice but didn't make good on his promises. Took too long to pick up my car and it wasn't even washed (as promised). Receptionist lacked any customer service skills (at least she could smile once in a while). I would have left a bad review on Yelp but didn't need to as there were plenty of bad ones already.

Wayne the service tech is THE BEST. Extremely focused on customer needs. Great communicator. Goes the extra mile. Very pleasant to work with. Providing timely status as promised.

Dionisio Meneses is simple superb salesman. He is very friendly and helpful. His smiling face and the wat he us treating the customers are top notch.

Phenomenal service, amazing vehicles, all in all a great experience. Not too time consuming, and not too busy either.

Good experience overall. Sales person was great. Had to wait a while for the financial person to process paperwork, but once we met with him everything went smoothly. I think it was a busy day for sales. They are in process of remodeling so they are in temporary quarters. They handle that well considering.

Awesome experience. No-haggle pricing is great. Staff is courteous and professional. Am buying my next BMW in Mountain View.

With my prepaid maintenance plan, advisor wanted to charge me $899 for my service. What is the maintenance plan good for?

Brandon Casey provided excellent service and even advice for my car which i did not usualy see otherwise at other dealerships. My battery needed replacement but was within warrenty perior. But there was a diagnosis which is required to see if i am eligible for the replacement which itself cost $250. Casey helped me know that i have a very high likelihood of not being eligible for the replacement because my usage was really really low. This helped me save the $250 and also he gave me advice on how to save it next time with a tirckle charger. Appreciate the honesty and wealth of info that was provided to me

Team was professional, completed the recall work in the 2 hours they said it would take. Waiting area is clean, people friendly, and went off without a hitch. Didn't do a quick car wash which is the only reason for losing one star.

Short time after service I had to come back again due to “brake fluid” indicator alert that instruct me to take the car to the nearest BMW dealership. I had to spend time again and bring the car in. I got a call after few hours and apparently they didn’t reset or program the car to reflect the service. For that I had to spend an hour in the morning taking the car in and an hour afternoon to check out the car. What a waste of time due to unprofessional “service”

Very large rebuild is going on. Still this service department is very busy. Expect long waits even when arriving at the appointment time. I called for an appointment for service recall, but I never heard back. The work was done well as far as I can tell.

Bentz and Jay helped me get a tremendous deal on a 2019 X3. Bentz went above and beyond to provide me with information before I even came in for an appointment. I highly recommend this team & will surely be returning.

Wayne Chan was very friendly and professional providing services on my 550i. Thanks!

I did maintenance last sat and didn't ask for ride, then the assistant put me in high priority so that the maintenance only took one and a half hour. Very appreciated

See some of THE most beautiful BMW's ever while in line for service! Not easy to find the service area while being rebuilt, but once there, service just as good as ever.

Unfortunately, I’m not a very patient person and at this place I waited about 35 minutes to drop off and I had to wait about the same to pick up. And this is with a specific appointment time. This place just seems incredibly busy. Time will tell if my car is fixed since the problem is intermittent and the paperwork I received doesn’t show that anything was done to directly address my car’s problem. I will have to speak to my service advisor later since he wasn’t there when I picked up the car. My service advisor was polite but others I interacted with reminded me a bit of my time in NY - sort of, “Now what do YOU want?” They are probably too busy but it doesn’t help the vibe. I have another car to take to the Honda dealership today (airbag recall) so it will be interesting to compare the experiences.

Their cars are just a marvel of engineering!

Overall it was fine but due to construction the facility is difficult to navigate. It also feels like quality of experience is owing down perhaps due to cost cutting related to loaner cars. Wait time was a bit of issue on both ends, drop off and pick up.

My service was completed quickly and my BMW was delivered on time as promised! My service advisor Branden Casey is the absolute best!!

When I scheduled a service I also reserved a replacement loaner vehicle. I arrived on time for my service of my 230i, and when I went to the transportation office there were many customers waiting for loaner vehicles, they had run out of loaners and even Enterprise, their backup, had run out of cars. I was told that 30 reservations had been made, but MANY customers had not returned their loaners. I imagine many entitled BMW customers are guilty of this inconsiderate behavior, but since this is probably not an unexpected problem, why do you make so many reservations for loaners when you can expect such behavior? My service guy footed the bill, at his own expense, for a LYFT vehicle to get me a ride home to San Jose, but I was still without a car while my car was being serviced, and I had to foot the bill for an an UBER ride back to Mtn View to pick up my car. THANKFULLY, otherwise everyone was lovely, professional, and curteous, and the rest of my experience was superlative. Thank you Judi Whitehall 230i lease customer (408)833-5358 judiwhitehall@gmail.com

Excellent service, accommodated my extended warranty . 'this was a recall service handled timely as promised

Outstanding Dealership. Honest, efficient and gracious personnel.

Fast, friendly service. Provided a nice BMW loaner for our family.

I previously went to Stevens Creek BMW for service and have purchased cars there. This dealership is more convenient and so far my experience here has been superior. My advisor, Eric, is great. I have asked that he be my advisor going forward. I will continue to bring my vehicle here for service. Thanks for making things so easy.

Beyond disappointed. I had just completed all documentation and was finalizing the purchase when the sales representative told me that the car was already sold... I was extremely disappointed and he continued to make it worse by making us sit for 20 mins while he found replacement cars from other BMW dealerships in the area. We told him we’d already seen them since we had visited the surrounding dealerships and he proceeded to lie and tell us that no these were not being sold at other dealerships because they were brand new. We called the other dealerships that confirmed the Sales Rep was just trying to get sale and that we had already seen the cars. The whole process was frustrating and I’m truly shocked that BMW employs Sales Representatives that flat out lie to their potential customers.

Good service! Thank you, David Truong.

Best BMW service in the bay always quality and quick, have loaner vehicles if needed

Zee was very responsive and did a remarkable job getting us the service completed in a very professional and inexpensive manner. We strongly recommend him.

Overall it is good experience. However, I spent few hundred dollars for exchanging my TPM sensor, which I was told for free in the phone call with my service advisor. This was not very clear at the first place.

Getting a hold of the service department is horrible. No one answers and no one ever returns call. You gave to keep calling back.

I had to leave my car for regular service there was no shuttle to take me to work. There was no lender cars no one could drop me off 3 miles I had to walk.Service on the car itself was ok. I had to pay for uber on the way to pick up my car.

We brought our car in before a family vacation we have had scheduled for months. It turned out the service needed would keep us from driving our own car to LA for our trip. Our service advisor, Matthew, went absolutely above and beyond. He didn't just secure us a loaner for local travel, he got the mileage limit waived so we could drive the loaner to and from our trip to Disneyland. We were so grateful for his kind, professional help every step of the repair process. Matthew made us feel important and that our concerns were heard. We sincerely appreciate all his help to keep our trip on the books and fix our car while we were gone. Seriously, A+ service from him. We can't thank him enough.

Really fantastic collection at the lot but Madhuri (Customer Sales Ex.) is really really bad at keep her promising words. I had to call the deal off because of her.

The worst experience I have ever had trying to buy a car. I went in to look at a 2014 BMW I3 on a Tuesday night. My sales guy Greg did a great job and i really liked the car. I went back to the dealership per my appointment on Friday afternoon with a Cashiers check for the full amount of the car. I signed the paperwork and let Greg know i would be back Saturday (next day) to pick up the car and drive it away. We made an appointment for 2pm. I arrived at 2pm on Saturday and Greg told me that there was a problem and the car that i bought and paid for the previous day was sold sometime between my Friday afternoon appointment and my Saturday afternoon appointment. As you can imagine i was steaming mad! I was taken into PJ Roshan's office, he is the General Manager of the dealership. This guy barely cared what had happened to me and tried to make it sound like it was my fault the car was sold out from under me. His exact statement was "why didn't you drive the car home yesterday". I did not drive it home the day i bought it and paid for it because i did not have a ride to the dealership that day and would never think in any scenario that a car that I paid for would be sold out from under me. He said he had some alternative options on cars but could NOT give me a better deal as they are a one price dealership under the AutoNation group. So, i get no car, not better deal on another car and am totally screwed. PJ had zero remorse and when i was given back my paperwork, he took it all out of the folder and didn't even want to give me the damn folder. I would have expected a follow up call from this so called General Manager but have received nothing. No call, no deal on another car, absolutely NOTHING. I am extremely disappointed in my dealings with this dealership and absolutely disappointed in the customer service from PJ Roshan. I wish anyone luck that has to deal with this pompous person who does not respect his customers. My guess is that the person who bought the car from under me was probably financing it versus my paying cash and the dealership would make more money off of the financing sale. I will take my money elsewhere and would hope that PJ Roshan learns how to treat a customer. I received a response below to call the General Manager.....The general manager should be calling me. Just because you posted a response does not make it better. The GM has my number and should be calling me, that is what customer service is all about, not posting some response that means nothing.

Great customer service

The worst experience I have ever had trying to buy a car. I went in to look at a 2014 BMW I3 on a Tuesday night. My sales guy Greg did a great job and i really liked the car. I went back to the dealership per my appointment on Friday afternoon with a Cashiers check for the full amount of the car. I signed the paperwork and let Greg know i would be back Saturday (next day) to pick up the car and drive it away. We made an appointment for 2pm. I arrived at 2pm on Saturday and Greg told me that there was a problem and the car that i bought and paid for the previous day was sold sometime between my Friday afternoon appointment and my Saturday afternoon appointment. As you can imagine i was steaming mad! I was taken into PJ Roshan's office, he is the General Manager of the dealership. This guy barely cared what had happened to me and tried to make it sound like it was my fault the car was sold out from under me. His exact statement was "why didn't you drive the car home yesterday". I did not drive it home the day i bought it and paid for it because i did not have a ride to the dealership that day and would never think in any scenario that a car that I paid for would be sold out from under me. He said he had some alternative options on cars but could NOT give me a better deal as they are a one price dealership under the AutoNation group. So, i get no car, not better deal on another car and am totally screwed. PJ had zero remorse and when i was given back my paperwork, he took it all out of the folder and didn't even want to give me the xxxx folder. I would have expected a follow up call from this so called General Manager but have received nothing. No call, no deal on another car, absolutely NOTHING. I am extremely disappointed in my dealings with this dealership and absolutely disappointed in the customer service from PJ Roshan. I wish anyone luck that has to deal with this pompous person who does not respect his customers. My guess is that the person who bought the car from under me was probably financing it versus my paying cash and the dealership would make more money off of the financing sale. I will take my money elsewhere and would hope that PJ Roshan learns how to treat a customer.

I’m glad that I bought my car from this dealership. They were so nice, polite,helpful and professional, especially Mr. Hadi Davoudi. I’m thoroughly satisfied. Also, space was clean and comfortable.That was my first experience and it was amazing .

I have had good experiences before. This time it was bad. They did not reset the meters after servicing. They took 2 days. Also for loaner car, since I was told there will not be any loaner cars, I reserved their complimentary rental car. They are so disconnected, the enterprise rental car lady said She was told since i did not get loaner that morning, she did not have car me other than a huge van. She later told me go to their center and get exchanged. There are lot of grey areas of things not covered in maintenance and BMW centers charge hefty.

I purchased a certified BMW earlier this year (see previous review) and could not be happier until it came time to use the warranty. The salesman Shak told me that the car still had warranty until May 2019 and I received internal documentation, which Shak sent me with the purchase, that clearly shows that the vehicle is warrantied until May 2019. Long story short, my check engine light came on so I took it to my local dealer here in LA. They ran the VIN and said that the warranty actually expired May 2018. I thought OK, this might be a mistake and they can fix it since I have all this proof. Lone and behold, they won't even return my calls. I have left numerous messages for the used car manager Steve Pan and Shak, with to avail. Looks like I will be suing them soon and drag their xxxxx back to LA. You messed with the wrong one....

Totally satisfied!! Joseph Ngai, Pablo Solorio and Kyle Krebs all worked to make this new-car-buying-adventure a very pleasant and painless experience! We are very happy with our new X3!

The finance rep was really bad. He kept trash talking the reliability of BMWs to try to get us to buy the extended warranty. Nothing like dropping 60k on a car and then having the dealer tell you it is unreliable and is guaranteed to need expensive repairs the moment the warranty is up. He also lied about CA law regarding early loan payoffs, saying there is a penalty and that the dealer "will come after you" if you try to pay it off early. Not true.

Great buying experience: Efficient, transparent, competitive, friendly, and refreshingly straight forward.

It was all a good experience but it took forever to do all the paper work.

I want to get job superior

Bought my X3 from here & been getting it here for regular services. They stopped doing Uber courtesy drop off and pick ups, car was serviced but the courtesy car wash was not done.

Service rep was excellent. Took care of me with ease and comfort.

I get all my maintenance and service done at this dealership. I live in Milpitas so I can either go to BMW Fremont or Steven's Creek but I chose to go BMW Mountain View. My SA, Branden Casey is extremely knowledge, prompt, and courteous. The two techs, Dan and Greg do great work. I appreciate good communication when it comes to what is being done to my car; Branden, Dan, and Greg are great when it comes to this.

I've used BMW of Mountain View for many years now, same technician (Wayne). I'm very happy with the service, Wayne keeps me posted on the progress and I never had to come back to have something re-done. All my issues are always addressed in a timely matter and I can always rely on them to get me a BMW loaner vehicle so I don't have to Uber around or use car rentals.

Salesperson, Bentz, could not have been better or more responsive. Perfect. However, "the system" was obstructionist, as was the GM, and nearly lost the sale. How can one wire transfer funds, but still be required to complete a credit application; yet if bringing a cashier's check a credit check is not required. Does this sound crazy to you too? And the GM apparently lacks authority to override this "policy".

I have been a customer of BMW of Mountain View for many years. They have always provided outstanding, top-of-the-line service, sales assistance, and many options to choose from. It's a wonderful bonus to note that BMW is the Official Luxury Vehicle of the San Jose Sharks, and a proud sponsor of our "Sharks Extra" post-game highlights show on 98.5 KFOX and the San Jose Sharks Radio Network. Recently, I picked up a new X1, and am enjoying the drive very much. The vehicle is fun to operate, and most importantly, it is very safe. I highly recommend working with BMW of Mountain View when you consider your options. Thanks for listening, and see you during hockey season!

Since I bought my car from this place, I've had it serviced here many times. Most of my experience was positive. However, that changed a few days ago. At the beginning, there was quite a bit of effort to up-sell all sorts of unnecessary things, which I declined all. It wasn't like this before. And the service adviser explicitly told me that they wouldn't reset service indicator after oil change if I didn't elect the other overall inspection/check ($105+). This is obviously a trap to get people to accept that completely useless and unnecessary service (not even mentioned in operating manual). And I couldn't care less if they didn't reset the indicator as I could do it myself in a heartbeat. After I came in to pick up the car after about 4+ hrs of recall repair and oil change, I waited over 30 min's, but they couldn't bring it. Later, the service adviser came in and told me that they couldn't start the car. It turned out that they left the hazard light on for so long, it drained the battery. But nobody apologized to me for what happened. When I said to the service adviser that what they did could have inflicted some damage to the battery, the blinkers, and light bulbs that were flashing all that time. He flat out rejected my supposition. When I asked him if they could hand me a written promise to take responsibility in case there's any sign of damage to the battery or others, he wouldn't do it. The car was supposed to be washed after the service, but it was covered with a new layer of dust. For that, they repeated the wash, but that was all they would to make up for all these. Also, the service adviser told me the vehicle was delivered around the promised time. I couldn't disagree more. I had to wait 30 min's after arriving in the waiting room, then the bad news, additional time for another car wash, arguments, ... This whole episode left a really bad taste in my mouth. I probably won't return here for a service.

I would not get my next BMW here. Take my advise "GO SOMEWHERE ELSE". The customer service during the sale is okay. After the sale is complete, it's the worst. Learn my lesson, I will not be taking my car here for services that's for sure.

Service has varied over the years. My last few visits were outstanding. Having a good service advisor who knows you, your car and cares that you get good service makes all the difference. Wayne Chan has been that person for me. I recently sent an email to Wayne on a Sunday letting him know I was worried about my brakes. He told me to come in first thing Monday. He took care of everything and had a loaner car available for me. Thanks Wayne!

AWFUL service experience. Told us car would be done next day. They had the car for 10 days. Communication was terrible. We left multiple messages, because no one in any department would answer. And never heard back. I will NEVER take my car here again.

Excellent customer support. Adam, Sales executive who was helping me to buy this car. He did a fantastic job.

I brought my x5 diesel in for 2 recalls. I asked about a seat recalibration dash light. I said they could call me to check cost to fix it. No call and fixed with no charge. They also did a free 3 point inspection as well as the recall repairs and gave the car back cleaned inside and out. Car has been out of warranty for 2 years and maintenance done elsewhere. Site under remodel so confusing access.

Construction is being done, the facilities is not what you would expect from a BMW dealership....maybe when the construction is complete I would then recommend this dealership.

This is one of the best experiences I have ever had in a dealership. The Sales Associate, Greg McKenna, was responsive, straightforward and honest throughout the entire process. This is one of the very few cases that I did not have surprise after I walked into the dealership (usually they will tell you something different from previous phone calls or email communications). Greg has been very patient with me in the emails and also in the face-to-face conversations. He answered all the questions I have. I like the quotation provided by Greg in PDF format. It's very clear, detail and straightforward. The finance process was quick and not as painful as I have expected. Greg asked their BMW Product Geniuses (Matthew Gonzales and the other person, I forgot his name) to give me a brief orientation. Matthew was very knowledgeable and helpful. Overall, this was a great experience and I would recommend Greg McKenna and BMW of Mountain View to any friend of mine.

Total rip off. Everything they offer is much more expensive than everywhere else. They tell you replacements are needed for parts that are not really worn down yet. Don’t go there.

I work here. Wonderful store to buy the most valuable car brand. We love our clients.

Wayne was fantastic! Great customer service! Pleasure to work with

Two repairs to "91 BMW 335d (E90). Work part of a BMW recall

I brought the car to the agency to get two repairs done done that were part of a BMW recall program. The Service adviser, Brandon, was very good. He kept me advised as per the progress and got the car out when promised. I bought the '91 BMW 335d from BMW of Mountain View in 1991 and have had it serviced here as well.

I like Autonation very much and I wish that my previous three BMW were all bought through Autonation. They give you more discounts and rebates than any other dealership because they are more like " no haggle " dealerships. They quoted the price for new car and trade in both on line. So if you like the price and the car is there, it really saves you a lot of time. The sales representative at BMW of Mountain View was professional. I would strongly recommend Autonation and BMW of Mountain View.

I have been using the service for my X5 here since 2013 and it had always been really good . Quality of service and advisement from service engineers are excellent . I did experience some confusion around my loaner car availability this time; although there was an appointment scheduled for me to pick my loaner vehicle , The front desk guy did not have the information and assumed that I scheduled my own loaner appt ,showed irritability and once he found out that was not the case , instead of saying he is sorry about the mix up went about making irrelevant excuses on what other customers do, what the software glitches are etc . Needs better coaching to handle customers when there is a mistake due to whatever issue with internal coordination . Don’t take that out to the client .

Worst dealership experience in my time owning BMWS. It takes hours to get a loaner/drop off a car, to return a loaner car and pickup only gets worse, complete nightmare. I waited 45 minutes to check my car in alone, nothing here is designed for the convenience to the customer to add insult to injury their loaners are filthy inside and out. I had to remind myself that it is exclusive to how poorly run this dealership is vs. others I’ve been to (where the hell is the GM? Vacation?). No air conditioning in waiting areas on a 90 degree day, zero amenities offered to the customer (w/exception of a crappy water cooler with off brand water in it). BMW should pull this dealers rights to sell their cars until they can provide a luxury car experience. Dealerships like this ruin an owners overall experience, avoid this place at all costs and go to Stevens Creek or SF BMW. The drive is worth it, you’ll spend the time in your car vs. being subjected to their disgusting accommodations and horrible customer service.

I would not buy another vehicle from here, if it wasn’t for them not having me sign all of the proper paper work they would have gotten away with a bogus deal, and the GM told me that he would not help me , until that was of course when I informed him that all of the documents had not been signed , and he had to restructure the contact. Shady business deal all around.

Sales person had no knowledge loyalty programs or how employer discounts work. Just kept me sitting for hours while he chatted with his fellow sales guys..

I've purchased several BMWs over the years from BMW of Mountain view and each year their service has gotten worse. My wife and i recently ordered and purchased a 4 series convertible and the overall experience from start to finish was horrible to the point where we almost walked out on the deal as we had to wait 1 hour and 45 minutes to meet with the finance people and give them our check - oh, and we had an appointment. It seems our sales person was doing everything possible to help as the deal was "done" - so i don't fault him. Additionally, during our wait, I asked several times to speak with the general manager but during our nearly 3 hours at the dealership it seems he was too busy for us. Take your business elsewhere. I've been a loyal BMW driver for over 20 years but if this is how BMW treats its customers, my money is going to another brand.

My experience with BMW of Mountain View was great, and I am really happy with the car (BMW i8).

Amir Shah is a great advisor who will make sure to always take care of you and/or your car. He has never let me down and goes to work for you. Great customer service on his part and would gladly hire him onto my team at any time.

I bought my X5 Diesel from here in 2011 and brought it in for service during the entire warranty period and several times outside warranty. Generally my experience with the sales, scheduling, service and parts dept has been very good. Everyone is courteous and efficient and all work performed has been done on time. There may have been one or two appointments where the service required two days to perform, but they always told me this up front. I needed a loaner car once or twice and mentioned that at the time of scheduling - no problems. Other times I used their shuttle service or complementary Uber service without any issues at all. If I had ever had to wait a bit when bringing it in it was because it was in the morning and they were accepting and processing a lot of cars in the morning, I get that. If I have only one complaint it would really apply (typically) to all new car dealers: they are still a bit more expensive than independent shops around bay area. So routine service I will perform myself, for tires or brakes I go to my local independent, but for more serious or complex issues I would definitely bring it back it back to Mountain View BMW.

I have been using the service at Mountain View BMW for few years now with all good experience. However, I brought my car in for service yesterday. The advisor seems not very friendly and no energy at all. The loaner car department need lots of improvements too. I’ve waited 30 minutes just to get my rental car. Customers were complaining with the long wait. Only thing good I can say is the Enterprise car rental guy. Perhaps they need someone from Enterprise to teach how to provide good service to customer. Shamed!!!!

Great experience. Hadi was so sweet and attentive. Got what we wanted and such a deal on the financing, thank you Kyle. Love, love the car of my dreams. Thank you for making my dream a reality. �

The Good: Extremely polite, seemingly organized with all the construction chaos, and appointments/loaners were readily available The not so good: Just bought a car from somewhere else and had it in for a very expensive purchase inspection. Vehicle is still under warranty and I am having huge issues with comfort access. After driving the car for a while I am unable to lock the vehicle right away...additionally, im seeing lots of 'key not seen' error messages on the dash. Told the Service Advisor of my issues and the suggested fix was to put my key into the ignition/dash slot to charge...but the key doesn't charge there as I have Comfort Access?? Was looking for general info and wear and tear info on what might need to be replaced etc. All I seemed to get was tread depth remaining/brake pad remaining numbers. I have no history of fluids/filters and was hoping for a bit more insight. Felt like a waste of almost 500 bucks :(

First, this location is shockingly run down. Second, the customer service is poor. I received a call that my car was ready. I said I would “be there in a few minutes” to pick it up. When I got there, no one knew where my car was and there was no real sense of urgency or concern about figuring it out. I waited 30 minutes and finally was told my car was being washed. When I got my car, it looked like hell (nice wash), and was parked behind another car so I had to wait another 10 minutes for them to find the owner of that car and move it. On top of that, I had to go back to the loaner desk and wait forever for those people to check out. At other locations, I give the cashier my keys and that’s it. I don’t have to wait in a bunch of separate lines. What should have taken 5 minutes took about an hour in total.

I would like to start out with the good: most of the people were really friendly; in person and on the phone. It was easy to book an appointment, and there were plenty available. I usually have great service with BMW, but at other locations. When I arrived, the gentleman that greeted me was really fantastic, and was doing his best getting everyone started (it was really busy due to the lunch rush I assume). I was just there for an oil change. My advisor told me to initial for the estimated cost, but didn’t explain what all of the other services were. There was no total on the estimate, so I started adding things up, and it was upwards of 500 bucks. I questioned what they were, and declined the other services. Customers want to know what they are paying for, and have a personalized visit. I got a call several hours later that my vehicle was ready for pickup. When I got there, the receipt hadn’t even been printed for the cashier, and it took over 30 minutes for my car to be brought out. When I got my car, it was all wet. I appreciate a car wash, but I had just paid to have it professionally cleaned, and now it’s covered in water spots. Let’s just say, my experience was less than satisfactory, and the service department could learn a lesson from Monterey or San Jose where I have gotten superb service.

The dealer is very responsible and the car was delivered on time

This place has absolutely no regard for their customers.

The service department in Mountain View is the worse we have ever encounter at a BMW. My husband and I have been BMW owners for over 15 years, we just purchased our 4th BMW, an X6 and it is gorgeous and powerful. The sales department experience was great but their service department is terrible, lacks professionalism, knowledge and customer service. We took our new X6 for the parma care and the service person, Wayne Chan, couldn't tell us what would be done to our car. He said that they will shampoo it inside and outside. Shampoo??? They told me to call sales if I wanted more information, and then sales told me to call service department.... we were given the run around all day. We finally got our car back at the end of the day and still no one could tell us what was done and no one gave us instructions to follow after this maintenance was completed. I, honestly, hope that the work was actually completed as it was supposed to. We will see...

The facility is under construction - so it's somewhat awkward and crowded right now. But the customer service was still great!

BMW Mountain View service team is outright poor! We purchased our 2017 X5 from Mountain View and the sales experience was fantastic. We live in Scotts Valley (~40 mins drive away) and I've executed 2 services at Mountain View. The first time I waited for the car and it took 2 hours longer than what my service advisor had told me. This time around I booked my appointment online via the BMW application on my iPhone. Bad decision! The service person I was assigned to was less than charming to begin with. I had to force a handshake upon greeting me. I had requested the car to be detailed and the iPhone application had said it would be ready by the end of the day. Only to find out when I arrived the detail would take 3-days! I had requested a loaner as I live over 40 mins drive away and I need to get my children from school. No loaner! He did offer to reschedule me .... Umm I was already at the service center and did not want to waste more time coming back again. He did not offer any help with getting me back home and was outright rude. Upon collection of the car my warning lights were still on for my tire pressures and I was told ... "oh just drive it a bit, it'll go off". The car had not been washed and again the attitude was awful. Last time I service my vehicle in Mountain View!

Was very helpful and a much better experience than my past experiences I have had at Stevens Creek BMW. They are in the process of a major remodel but make it work.

On Friday evening, 3/16 my wife and I along with our two young children (1yo & 5 yo) took a road weekend trip to SF from LA. Roughly halfway through the trip, the power was suddenly degraded, the lights deemed for a moment and it violently shook. We continued to SF because it was around 11 pm and of course no dealership was open. While I drove, my wife searched local BMW Bay Area dealerships to find an appointment for the next day and that turned out to be BMW Mountain View. We made it safely to our hotel in SF. On Saturday at 10 am, we dropped off our vehicle, explained the situation above and that we were just visiting SF. They provided a loaner via Enterprise. By 3 pm, they asked us to return the Enterprise loaner and exchange it for a BMW loaner which was poor planning in my opinion. We exchanged for a BMW loaner and asked the status of the vehicle. Our service advisor (Amir) noted that they were short staffed Saturday so they hadn’t had a chance to diagnose it which is understandable. On Monday afternoon, we hadn’t heard any update so we called several times to our advisor, other advisors and eventually the manager with no returned phone calls after 2-3 hours. In desperation after the service department closed, we eventually called the sales team, explained the situation and asked if we could drive the loaner back to LA because we haven’t been informed of the status and nobody was returning our calls. The sales member escalated to the service manager and within 15 minutes, the service manager Kevin called us back where we yet again explained what was going on. He apologized and said they haven’t even had a chance to work on it but he would get it worked on tomorrow morning 3/20. It was very disappointing to learn not even a basic diagnosis had been performed after having the vehicle in the shop for 3 days. As I noted earlier, this was supposed to be a weekend trip and with the dealership not providing any updates, we have been booking hotels daily not knowing when we can return home.Because of Spring Break and late bookings in the areas our hotels that we found Monday thru Wed morning we had to pay at a premium. Additionally, this impacted my work and I’ve had to take unexpected vacation time. As far as lodging, and eating out after Sunday, we’ve spent hundreds of dollars on hotels and feeding the family while the dealership has not done any work thus far. I would appreciate if there is anything you can do to help this situation on your side such as providing hotel reimbursement/assistance.

Building under construction so difficult to access and very noisy.

I highly recommend the excellent service department at BMW Mountain View. Over the last 8 years, I have found he staff to be patient, professional, honest and very fair. The level of mechanical skills is breathtaking. The management of the Service department are absolute assets to AutoNation and BMW.

Excellent customer service and quick respond. My car was serviced immediately. I was called the same day to pick it up.

My customer service rep Wayne is amazing. Very professional and extremely helpful.

bought a used BMW X4 from them, unbeatable no haggle pricing, trust me i did my research, their vehicle was priced well below kbb and even similar cars on autotrader nationwide!!!.. Jan my sales lady was very response to all inquiries and knowledgeable about the vehicle. the delivery process was seamless, flew in from vegas, the car was detailed to perfection, looked almost brandnew, full tank of gas, all disclosures about the condition and remaining warranty was covered, the car is CPO. im a happy camper so far and will definitely do business with Jan and this dealership thanks guys.... i hardly ever leave reviews but these guys earned my 5 star review!!!

My husband and I work at large tech companies in Silicon Valley and had an excellent experience signing our new lease at BMW Mountain View. Laura Blanc took really good care of us and was very responsive, straight forward and valued our happiness. She made it easy for us to order our vehicle and helped us through the entire process without pushing options we didn't want. We also had a great experience with the finance manager who was also straight forward, honest and also ensured we were comfortable with the deal. Overall, we throughly enjoyed our experience at this dealer and highly recommend BMW Mountain View. Thank you Laura and finance team!!!!

First time at bmwmountainview to purchase use vehicle, staff are very very helpful and got my used 2003 subaru baja very fast and smooth transaction so quick.the vehicle was very clean and very presentable after it was cleaned, never expected about the vehicle so clean and looks new after staff have me the vehicle..

My service adviser, Gabriel Cordova, was both knowledgeable and courteous. He was outstanding and reversed my initial disappointment after finding out that Gary Wilson was no longer my service advisor. Once again I can confirm that BMW Mtn. View is top notch.

Contacted the lot and inquired about the vehicle and then filed the finance application with Ardavan Ghassemi. The vehicle was actually in service during this portion. I finally received financing options after it was released from service, over a week later. I started to make the necessary financial preparations to have the vehicle shipped and insured. I kept the salesman aware of my actions and express my intent to purchase the vehicle. To my surprise, i checked back two business days later and the vehicle had been sold with not even a notification. So basically I got a hard inquiry on my credit report and a waste of my time for no reason. Do not waste your time with Ardavan Ghassemi, if you are sent to him online, call the dealership directly and get an informed associate to help you!

Andy Simental the service advisor first of all returned my call promptly when I called up to make the request. He was there when I arrived on the appointment date and time. The work was done without delay and the car was ready as promised. Andy was also very respectful and he earned my trust for doing his job efficiently now and in the past.

Excellent service all around by Daniel Martinez… Service was down in the very timely banner

I had a great experience at BMW of Mountain View. Majid was my sales guy. He was so nice and quick and was able to find me the perfect car. Sid processed financing and was great! Super personable and quick! 👍🏻

Be aware of loan scheming from the finance department of this store! I purchased a vehicle in early January. Majid was my sales person and I would give his service a 5-star rating. However, their finance manager Sid and finance director Kal completely ruined the credibility of this store to me. They purposely didn’t deposit my check to pay off the car in time. They waited 9 days until after the auto loan I signed with them to become active to contact me about the check that they didn’t deposit. They tricked me into taking the check back so that they didn’t have to deal with it. Worse of all, they bullied me and blatantly accused me for dropping off the check one day too late which is a total lie. I asked them why they would even take the check if I indeed dropped it off too late and got no response. I asked to check surveillance record and was told that they didn’t have surveillance camera in the store (really?!). They played the never-admit-guilt attitude very well. I wrote to the general manager about this and didn’t get any response either. I’d like to believe that I was simply the victim of personal greed but not corporate scheming. However, to allow this to happen, it tells something about the management level of this store. BMW makes great cars. There are plenty of other BMW store in the bay area. Seriously, go somewhere else to get your BMW.

I needed to get recall service done and get certificate to renew registration, which was required by DMV. From the receptionist who made an appointment for me till the cashier at the end of the process, most of them had no clue about it. Only one person generates certificate, and only one another person know about he does it. Took a week to service my car.

The dealer responded to the request to inspect the recalled part for replacement. However the inspection was inconclusive. No recall part replacement took place while the vehicle was at the dealer for two days. Sometimes price paid is just not monetary as it is inconvenience, time spent and the resulting outcome.

Amazing experience in buying my car at BMW Mtn View! My sales representative, Eric Peng went above and beyond in making sure my experience was great.

Crooks! Beware, especially if you are planning to turn in a lease and lease another BMW.... That sums up my review. I came to an agreement with BMW of Mountain to turn in my 2015 X6 lease one month early (ahead of the pull ahead program) and they bought my X6 outright from me. In turn, I leased a new BMW M550 from them. I specifically asked if I had any more lease payments to make on my X6, and I was told no by the management team. Next month, I had lease payments deducted from my bank account for both the X6 (that BMW of Mountain View bought outright from me) and my new vehicle. I complained to the person I did the deal with (Hamid) and he just passed me off to someone else (Kal) who stopped responding to my messages. I'm now getting BMW Financial Services and BMW of North America involved since BMW of Mountain View isn't interested in talking to me once they screwed me over. Hamid, Kal, and the rest of the Mountain View BMW team - You should be ashamed of yourselves.

Be careful when you purchase the tire and wheel insurance, it could be frustrating if you have a leaking tire. I purchased the insurance while purchasing the car. Lately I have experienced tire leak on one of the tires which the technicians could not identify the cause. The advisor explained that we need to replace the leaking tire as well as the balancing tire even though the latter one only have 25k miles on it and is functioning well. The insurance covers for the leaking tire, but the other balancing tire does not qualify since it is not "broken" so I end up paying full price for it (the run-flat tires are expensive). I was not happy about how this was not pointed out specifically before they replace both of the tires. Also it sounded like that tire balancing is not included in the "free maintenance for first 50k miles" package that came with the car purchase. I did try to call the advisor to ask for an explanation (my husband took the car in) after the repair but never heard back from him.

the best purchase Experience Ever, Best dealer to deal with

The sales person was fine. The finance department was dreadfully slow and I had to come back to resign documents because of the way the name was on my trade in. They detailed my new car and delivered it with tires that was 10lbs below the recommended PSI. I return to bring back my second key from my trade in and get the tires inflated. A different salesperson than the one I bought the car from takes my car for a joyride WHILE I AM INSIDE. Fills the tires with air, does not place two missing valve stem covers on that were missing from the right side then again takes the car for a joyride while I am inside reaching 90 on the freeway while the tires are calibrating. Then parks the car and says I'm all set and walks away without saying another word. When brought to the attention of the GM I was offered a weak apology and $20 BMW valve stems caps that probably will get stolen anyway. Kinda of a joke considering I just dropped 45K on a vehicle. This does not restore my confidence in the dealer and likely will be taking it elsewhere for service.

Frustrating experience with the service department. I took my 2014 328i for a service in August with a complaint of occasional faint braking noise while accelerating from 0. The service department replaced the brakes since the car was still under 4-years of maintenance window. Since then I have had a constant loud breaking noise everytime i break at low speeds. This was diagnosed to be an issue with the front left break. I have since taken the car in 3 (5 including revisits to point out the issue) times, last of them being november 21, and they have not been able to resolve the issue. I have been telling the service advisor that the issue was not with the break-pads but they kept changing or shaving the break pads to no avail. The constant breaking noise out of the single break (left front) still exists and the service department doesn't want to replace the breaks and they are telling me that its normal breaking noise now. I've had the car for 4+ years and never had this before. It all started after the breaks were replaced by the service department for a different issue. It looks like I will have to find a way get the breaks replaced myself. This has been a real frustrating experience and spoilt the good relationship I’ve been having with the dealership since 2013.

Every time I come I wait way too long. Hours out of my day to get a recall done. Very frustrating.

20k Service performed t dealership where I bought the car

The service is good. The charge of the repair is high.

If I could have given them 0 stars, I would. Horrible service. After one day of keeping the car, and charging me over $1200, the car still have problems. Poor costumer service. Would never go back to this dealership, if I could.

Pablo went above and beyond- sales rep Finance person- a woman can?t remember name- she was incredible- caring, thoughtful and very knowledgeable

A lot has to do with David Truong... He has been my service provider for several years. Honest, thorough, knowledgable, friendly. Can't ask for more

Dropped car off at 0830. Called back around 1100 saying car was ready, so we agreed on an Uber pickup at 1200. Hurried back from lunch (couldn't take my walk) to keep the appt. At 1158 I got a call asking "so, you were going to be picked up right"? Had to wait 'til 1220 for the ride. Got my paperwork at the dealer and went outside to wait for the car to be brought around. Waited 25 min. No car. Finally some guy came around and said they lost it. He was eventually able to locate it, seems Gabriel the service advisor had mistagged the car with the wrong number so no one know where it was. Wasted 45 min of my time in total on stupid no brainer stuff you guys should be quite good at by now. Frustrating.

Zari was a pleasure to deal with and quickly found the right vehicle.

They were great! Intake was smooth, got me a Uber to work on time, got an unexpected Multi point Inspection and looks like they buffed all the rain drops off before I picked it up! Painless as possible. Thank you!

Car was serviced in a professionally and in a timely matter.

We were treated very well and we got an excellent test drive. Pablo worked with us and gave us a great deal on our trade-in.

We worked with 3 different people; salesperson, finance person and a car specialist called BMW Genius. All 3 were very friendly making the buying process enjoyable. I'd recommend BMW of Mtn. View to anyone in the Bay Area considering a purchase.

Never had such a poor service at a BMW dealership to have my car serviced. Maybe it's their renovations or something. When I made the appointment online i noted that I wanted something repaired on my car. When I arrived I was told they specific regular checks and etc as well I saw on the form of my note of additional repair. When I came to pick-up my car - when I drove off I notice the item I requested for repair did not get repaired. When I called to my service agent regarding this request, his response was "Oh I was on the request but we weren't sure if you wanted this fix. People usually write a bunch of nonsense on the online forms so we ignore these items". He did offered if I wanted reschedule to come back to get it repaired. Additionally, usually when I get my car serviced at all the BMW service stations usually they wash my car after being serviced. Did not have my car washed after service. Not sure why the service quality went down. Been to this locations for the last 3 years. My first time the service is not what I expected for BMW.

Told me my car was good to go but broke down 10-15 miles from the shop.

Andy is excellent! Of all Bay Area BMW service dealers, BMW of Mtn View is the best.

My car was in for three different issues, and they were all taken care of very thoroughly. Thanks to my service adviser David Truong and his staff.

Routine maintenance with a loaner car provided. Very accommodating as I live far away and was able to keep loaner overnight so I could return after traffic rush. Thanks.

Too pricy. To replace ignition coils at any body shop only takes $200, but BMW charges me $2000.

Consistent good service - service consultant highly recommended

We leased a car here and Mr. Hamid was helpful is managing the sales and finances and Ms. Candice Wallace took care of the payments and other paperwork (who stayed back quite late to complete our billing).

I have serviced here 3 times. all the three times i explicitly asked them to check tire pressure, and they would assure me that it will be done and all the three times its not. On top of it they lie in their report that the tire pressure is checked. Also their car wash normally isn't working and they will say its going to be fixed soon, my friend went their for service, almost 6 months later and he got same excuse for car wash.

Everything was great. Took me in on time. Got the recall done early, and notified me. They would have gotten 5 stars, but they forgot to wash the car!

Decent customer service when you are there but the worst after you've purchased a car! I bought the car there 2 months ago and they haven't sent the title to the DMV. I can't register the car without it so now I'm left with a good looking, 3K pound paperweight. Manager won't return calls or emails and I live out of town so I can't go down and complain in person. I just filed a complaint with the BBB and BMW of North America, hopefully this will stimulate some action. Don't buy from these people! It's evident they only care about their customers until they get their $$$.

Excellent service. My appointment was at 7:20am. After I was checked in they called an Uber to take me to work - and at the specified time at end of day another Uber to bring me back to pick up my car. They really take care of you.

Service tech write up unclear as to whether or not airbag replacement occurred... No evidence of fluids being topped off per dealer policy

Two parts of review. 1. Before sales. I give them 4 stars. Sales person was nice. Finance agent was good. 2. After sales. Right upon picking up my new car, I spotted some visible marks on rear bumper. I quickly brought that up to attention before I left parking lot. Sales person agreed to schedule another appointment to fix that. But nothing happened since then. I followed up two times. First time he responded he was trying to arrange a loaner car. He never responded to my second follow up. This part of review I gave him one star. I am very disappointed to the after sales part of experience. The final is 2.5 stars.

Took my car in for recall service. Service was fast and friendly

I purchased a CPO from these guys in July. I had to bring it back the next day because when we were signing papers I noticed scratches on the body and the windshield was cracked! How can they sell a CPO with a cracked windshield?? The salesman was horrible. When these issues were showed to him he told me forget the deal!! He has no experience. He did not want to document any of the damage on the vehicle. They did a poor job of the repaint. They were supposed to detail it and it was never done... Almost 3 months later I have not received my registration or tags? What the hell is going on? Worst experience ever!!! I would expect bad service at any other dealership but not BMW. I will be writing a letter to BMW of America.

I thought I did my due diligence on looking for any potential problems in the 2011 BMW 335d. After 2 day of driving it around I noticed some problems. I relayed this problem to my agent but I got no definite answer after a couple of days. I like the car but they could have made an effort to fix all my concerns before my 250 miles or 5 days has passed on the no question asked return policy. They just told me that I had a good deal and everything is as is. I felt that I was getting the run around after I signed the bill of sale. Now Im stuck with the car that is not fully functional to my taste. I know the Dealership has good reputation all around. I do hope they will fix my car problem before my 4 months of warranty is gone.

They changed their service building and it is poorly designed. The queing is long. 2x already that i booked for a loaner in advance but by the time i get there, no loaner car available. After my car service, i noticed that my tire rim had a scrape, i called my service person Andrea and left message but there was no call back or anything.

I leased a BMW I3 from BMW Mountain View and really satisfied with service. Before going there agent provide best possible offer in email which helped me decide to go to BMW Mountain View. Paper work for lease and finance was quicker and smoother then expected. will definitely recommend this place.

Bought a 09 535 from them two years ago. The car was a disaster. It was in their shop for the first two months. I still can't get them to fix all the oil leaks.

For the past couple of times that I bring my car for service, there is always something wrong. Second, every time that I bring my car in, it's never ready by the time promised. I feel that one there is not enough qualified technical and I am paying for the premier service which I don't think that I am receiving and second the labor cost is way overstated for the simple jobs that they perform. I don't feel appreciated very being a valued customer for the past 10 years.

Great customer service even under the pressure of a very busy day. Financing was a breeze and specially customer relations Nik took care of me...

Super easy to book my appointment. Great service by the techs on my 5 series.

No loaner car provided. The service adviser recommends tire change only the front 2 and refuses to rotate tires as BMWs apparently has equal wieght distribution. Not correct as then the front 2 tires alone cannot wear out at 24K miles

I purchased a used BMW Z4 from BMW of Mountain View & Sean Shah was the financial manager for the deal. Sean Shah lied at multiple times. All he was trying to do is make some money by selling warranties that I didn't needed. When I asked to remove them from my deal, he asked me that I will drop some price for the car but you have to buy the warranty. If the car price can be dropped then why are they selling me on high price? Secondly, Sean lied to his own Boss telling him that I want to return the car unless they drop the price. This created a weird situation. Finally when I asked him to cancel the warranties, he lied and told me I cannot do that. He did not responded to my email and would not see me in his office either. I had to call the BMW financials and ask them personally to help me with the matter. I had worst experience. I think BMW of Mountain View needs to fire this guy Sean Shah and at least hire some better financial person who is customer focused rather then commission focused for himself.

I only give 4-starts as an overall rating. I have been using their free, under warranty services for a new 5-series that I bought in 2013 and an Air Bag recall for 2005 M3. The last recall service was very good. Work has been completed per specification but car wasn't clean. I clean my cars myself but still, it would be nice to see that it's taken care of when brought to service. The adviser never asked me if I want my car washed, I usually don't authorize it but paper work stated that I refused the offer. Oh well. I was there for a recall to be taken care of and it was done with my satisfaction. I want to add that Shuttle Service was superior. Both drivers from/to dealership were great and courteous.

Great experience. Mountain View BMW had the right car, at the right price, combined with great service.

The salesperson who helped me decide which model to lease was very knowledgeable, polite, and not at all pushy. He answered my questions and was able to find a vehicle with the options I wanted. Although the paperwork took a long time (it always does), the associate who walked me through the process explained each form I needed to sign and was able to answer any questions I had.

My service adviser was Zee Atamy. This yang man has not only excellent communication and customer service skills, he is able to easily translate my concern of the car problems into clear technical language. He personally call day before service scheduled, identified convenient times and availability of courtesy vehicle. Car service done in time with excellent quality, clean and shiny as in a day I bought it! I am completely satisfy and planning to return to the shop for future work. Zee is Professional from upper case letter. He is working by High Service Standards. I am honor to know him.

It was very nice !! but I came in for the recall for front passenger air bag and I went home with the air bag light still on. Am just wondering if they did anything at all..

I had brought my X5 in for a Factory warranty. I made the appointment and they said that since the car will be there the whole day I could get a loaner car. It was a Friday and they were not finished by the end of the day. My Tech Rep David said to keep the car over the weekend and return it on Monday when I pickup my car. Everything went smoothly and my car was repaired. Thank you for making this an easy ordeal.

Andy the Service Manager was Great and a very friendly person. Really great exp as expected at Mountain View BMW service. They looked into all the issues expressed and great work done by the service team. Even the loaners and customer service was excellent.

I was introduced to Zari at BMW of Mountain View by a coworker after having a bad experience while shopping at Audi Stevens Creek where the salesman was not very interested in letting me drive a new TTS. She treated me very well and very fairly. We ordered my M2 from the factory and it arrived this week after months of waiting. The team was incredibly helpful through the entire process, I was given a fair value on my trade-in, and I am obsessed with my new car. Much thanks to Zari and the BMW of Mountain View team!

My experience was great! Everyone was very helpful. They offered many discounts that can be applied to the buying experience. I got a great discount and was able to get the car that I wanted. We had to order our car online, so it took about a month to get here. However, it was worth the wait.

I waited for OVER an hour and my scheduled 'advisor' did NOT show up. One of the mechanics was nice enough to help me do 'early bird self checkin' so I had my car dropped. While I was anxiously waiting for my shuttle to catch my meeting at work, a Chinese customer decided he has priority over others and just grab the drivers before he looks at the sign up sheet. Instead of telling/reminding him the protocol, where we had a wait list (that customer is fully aware of the checkin sheet and he had his name t here), the driver just walked out with him, skipping the few of us in the waiting room. This is pretty ridiculous I have to say this is the worst BMW dealership I've ever been to. (Been a BMW driver for close to 15 years, owned a few different models and have been to quite a few different dealerships)

Very Good! I was able to get the service done within 2 hours which I don't need to get a loner to make another trip.

I will never buy a BMW again, I detest this dealership. Back to Mercs for me.

It was good but took an awful long time to get the loaner car (nearly 30 minutes) and too much paper work; needs a simpler process; otherwise experience was good.

Worst experience ever on 06/11/2017. came in to do a 0% APR deal advertise and told Navpreet Signh don't run my credit if the car is not under the demo. my credit was ran and it was approve for 0% APR but Navpreet stated the car is not a demo and the APR will be 6% and best they can do is 4.99%. How did 0% go to 4.99%. Manager on site Lonny took over the deal and started to raise his voice at me and his employee he stated when i confronted him over the phone on 06/12/2017. i ask lonny can i speak to your GM peter and he stated you can talk to whoever you want. i ask for the number for the GM he gave me a the store number. i left the voicemail for the GM 06/12/2017 and waiting for a call. worst customer service and manner for a BMW dealer ship. will not recommend to family and friends and will be posting to let people know worst dealership experience.

I had an incredible experience with the representative I worked with however, when I received my vehicle back it was disgustingly filthy! I did not have time to go back and wait for them to clean up the filth the technician left behind. There was caked dirt all over the driver's side floor mat, the mat was not even clipped on properly and had even broken, and lastly, there was dirt and grease all over the driver's side door handle. Is this how you typically return a vehicle to an owner?

I brought in my 2014 BMW i3 for an in-warranty service as my dashboard was showing a malfunction with airbag module. I was promptly assisted, given a loaner as the diagnosis and service would take more than a day. I was given updates every day at 5pm on the status. Although the actual service took 4 days, it did not bother me because I had a loaner, and also becoz I was kept updated on the status all throughout. A couple of days after the servicing was over, I got a call from my service advisor (John) asking me how my car was doing. I really appreciate that !

Had my X5 serviced at this dealer, Wayne is my Service advisor. Wayne is professional and will guide through the process. He arrange a loaner car for me and all was great

When I booked my service call, I was told they did not do loaner cars for recalls. I arrived at my 8:30am appointment to be told they won't look at my car for an hour after the appointment time. Then why did I have an appointment? I was also told that I had to request a loaner car at the time of booking. I did just that. To their credit they did "move up" or "expedite" my appointment by honoring the originally agreed upon appointment time and they did wash my car. Unfortunately I also had to chase down my car after it was completed. I was told they left a voicemail for me. Unfortunately I have received so many telemarketing calls over the years from them I had the number blocked in my phone so I never got the call.

When I went to pick up the car, they couldn't find my car for one hour, as a result missed my 4 year old pick up time from pre-school. When they finally found the car, it was extremely dusty.

bought my 335i at Mountain View BMW, and have had it serviced there twice. Good experiences so far. Only complaint is getting someone on the phone can be hard, but service can be scheduled online so that makes it a bit better.

I can’t say enough good things about Alec Kisin and BMW of Mountain View. I took many test drives in the X5 and asked lots of questions and he was always accommodating. When I realized I needed to do a special order to get the colors and packages I wanted he let me know there was an upcoming price increase so we saved money. He made the whole ordering process so easy it didn’t even seem real. I knew the car would come shortly after my knee replacement surgery and would not be able to pick it up right away. Alec even sent me get well wishes after my surgery and when the car arrived, he covered it and made sure it would not get sold before I could come in. It was an exciting day when I was finally able to pick it up with help from husband and daughter. He arranged for the Genius to go through the features and took us for a test drive to make sure we liked it. It is a wonderful vehicle and I am looking forward to driving it myself. I highly recommend Alec and this dealership. They do go above and beyond.

My experience with this dealership was beyond horrific. The windshield of my BMW 750 was replaced during a service at BMW Mountain View on July 17, 2015. The original windshield was cracked when the service technician replaced the rain and light sensors. The service manager authorized to replace the windshield at BMW’s cost. On April 20, 2017, I dropped off the vehicle for a repair service. Sean Sundland was the service advisor. Reason for the service: Rain water was leaking into the vehicle through the top of the windshield. Since the windshield was replaced and installed at the BMW Mountain View, the responsibility should fall under BMW to repair any technical issues. I had three phone conversations with Sean Sundland on Friday morning, April 21. During the first phone call, Sean stated: “I want to let you know that your windshield is NOT BMW original manufactured.” I explained to him the history noted above. Since the windshield was replaced at BMW Mountain View, I questioned Sean on how a BMW dealership would use after-market parts since he stated the windshield was not a BMW manufactured product. During the second phone call, Sean told me that he verified with Mr. Gary Wilson, the Service Manager on the history of the windshield. Gary confirmed my explanation was accurate. However, Sean told me the warranty would not apply to this case because I did not pay for the windshield. In addition, Sean said: “The windshield needs to be replaced and I will make you a good deal – We will offer 10% off, which would be $3300 +/-“. Followed by a few comments from Sean that are not appropriate coming from a service advisor. I questioned Sean that the windshield was cracked by BMW replaced by BMW in 2015. According to BMW advertisement, BMW is offering two years warranty to all parts and labor. The original BMW factory manufactured windshield on my vehicle was damaged by the technician at BMW Mountain View. BMW replaced with an aftermarket windshield. Now BMW is not honoring this policy because I did not pay for it? During the third phone call, Sean told me that the technician needed to remove the windshield then reseal it. They cannot remove it due to a chip on the windshield. We can replace it at $3300 and file an insurance claim. He criticized a few times of the rock chip repair work was poorly done (It was done by Safelite). He also complained about this issue is wasting a whole hour of his time. I explained to Sean that my insurance agency only pays $1500 for windshield replacement because that is the average price for this situation. The amount $3300 which Sean quoted is more than double of an average windshield replacement. Although I was overly frustrated, I kept my composure through all these conversations with Sean, however it was clear that Sean did not want to establish a common ground. Therefore, I told Sean to hold on the repair. I will pick-up the car the next morning. Sean hung up the phone before I finish my statement. My experience from this incident was beyond horrific. Not only did Sean give me false information, he forcefully tried to push the repair of $3300 on me through multiple unethical tactics. I expected a higher level of professionalism coming from BMW Mountain View. This experience has not only made me doubt this dealerships’ honest guidance towards service and repairs, but it has left a distasteful memory of snide comments, unprofessional behavior, giving false information to customers, and forcing the customer to pay thousands of dollars for an issue that occurred while the vehicle was at the BMW Mountain View. I dropped off two letters on this incident to the General Manager and Service Manager on April 24, 2017. Up to date, I have not received any feedback from them. Running this type of business is shocking. From faulty installs and repairs, to not honoring BMW’s own warranty as advertised, to not respond customer’s feed back, it is unfortunate to see this dealership go down this path.

My 2014 BMWX3 lease was ending. I had my first lease thru BMW of Mt View and requested I work with Eric Peng, again. Eric is awesome! He found the exact BMWX3 had had requested. The Sales Manager gave me a great price on the car - they matched the True Car Value and added another discount, too. While waiting for the paper work to be finalized, they had the BMW Genius show us the updated features on the car; great use of time! Financing went very smoothly and quickly. Very happy with my experience at BMW of Mt. View.

Mr Joe Waller is a true professional. He knows what to do to satisfy his customer and he does it with care and concern. He makes the process enjoyable and fun. I recommend Auto Nation to my friends.

I have a great experience with BMW of mountain view. It takes me two days to finish the test drive and purchase process. My sale manager is Naveep Singh. He is very professional and help me on any question/issues. He is highly recommended!

We love to purchase the vehicles from mountain view because the salesperson Alec always makes sure everything is easy and very comfortable to work with

This was the first time I was working with Brendan as my Service Adviser. He was very professional, timely, and provided a detailed explanation of the work performed for regular routine service. I waited for my car to be serviced, and Brendan delivered my car at the promised time without delay. I would recommend this dealership to take care of your car needs without hesitation.

Service writers will try to sell you items that are NOT on BMWs required maintenance list and are not normally even needed. My wife's car went in for a simple oil change, covered under the service plan. They tried to sell us a massively overpriced wheel alignment (without even knowing if we NEEDED one) and fuel injector 'cleaning' service. I have had 8 BMWs over the last 20 years, and never had the need to 'clean' fuel injectors. If 'dirty' injectors were an issue, BMW would have had cleaning as part of their service routine, and covered it under warranty. In summary, hold your wallet VERY tightly if you go to BMW of Mt View. Better yet, go somewhere you can trust. It isn't BMW of Mt View any more.

WORST DEALERSHIP in the ENTIRE Bay - Denied me Legal Documents after keeping my Car for 60 Days and not repairing it. I had to launch a Complaint with BMW of North America Under the CALIFORNIA LEMON LAW for a full repurchase of the Car., which they agreed to Buy back the Car full price. Briefly - BMW 535d(under BMW warranty) My Car Broke down and was towed to BMW of Mountain View where they could not figure out the issue for 3 weeks, changed fuel system thrice, took all fluid samples from car, Tampered it to a Level where I did not have any further Confidence in the Car. Did not follow-up ever, I had to call and file a complaint with BMW of NA which took a month to investigate. As part of the process(Lemon Law) I have 3-4 weeks to transfer the title to BMW NA and Complete the paperwork and handover the Car at a designated place which unfortunately happens to be BMW of Mountain view again. So, I showed up to collect the car, they Denied me the Legal Paperwork and kept saying Printer is Down(Seriously). They even denied to take calls from BMW of North America Officials. I had no choice but to take my license plates, belongings out of the car and Leave it with Dealership, they also denied a Loaner and I had to take a Uber back. I was waiting 3 hours for this. My Advisor - Daniel Martinez, was not only neglecting/ignoring me but also deliberately denying of any Legal Proof for Documents. I STRONGLY SUGGEST TO STAY AWAY FROM BMW OF MOUNTAIN VIEW.

I had to wait for quite a while for someone to take my car for service

Car went in for a schedule maintenance, all good. Except car wash service as very BAD.. My car came out wet, look closely.... not event washed, just rinsed with water and return to customer. Don't promise if you can't full fill.

My car broke down and had it towed to shop. Unfortunately salesmen and new car customers were blocking driveway. Once out of way car was in shop. Repair rep Wayne is FANTASTIC. Got car back 2 days later. Part was expensive.

Great customer service! Stevens Creek BMW should learn a thing or two from you guys.

We have a great experience with this dealer, all of them treat us really kind and they were very concern about what we where looking so this way they could satisfy us! All the procedure of purchase was very quick and effective ! We really recommend this dealer! We also want to thanks Peter Scibetta and Hamid Tabrizi because they helps us a lot and made our shopping experience even more enjoyable!

Came in without an appointment to fix a flat tire. The team had me out the door in two hours including a new tire, oil service I had due, plus a car wash. Andy was fantastic to work with.

This was a smooth transaction from start to finish. I reserved the vehicle online by making a deposit. The salesperson came in on a Sunday morning, when he otherwise wouldn't come in, to complete the transaction. The set price was very fair, slightly below the retail market value. The vehicle was exactly as advertised -- a nine-year old economy car with slight cosmetic blemishes that runs perfectly. Everything works. The finance manager worked with us to finish the transaction in the way that was easiest for us.

I got a great deal on used car! Thanks Michael G. for help and thorough guide through the process.

My experience with the buying process was excellent. The gentleman who sold me the auto was Joe Wahler. He kept me informed through the whole process. He was not only my salesman I now consider him a friend. Joe Wahler is a wonderful asset to Mountain View BMW.

We had a great experience working with Alec Kisin. We went to the dealership looking for a particular certified pre-owned car, but it had been recently sold. Alec asked if he could take our info and car preferences, and said he'd call us if a car meeting our needs came into the dealership. A few weeks later we got the call that a car had arrived that fit our preferences! Alec did not pressure us at all, and was very easy to work with. I absolutely hate the usual car dealership paperwork process, but Alec assured me that things would go quickly. We were in and out with all paperwork finished in 40 minutes! We love our car and will definitely go back for our next BMW purchase.

Another NIGHTMARE at BMW Mt. View! Stay away! Three weeks ago I showed up to buy an X3. The sales person pointed us to a pre-owned model. I test-drove it, we liked it. We said we'd buy it, walked with the sales rep to his desk and began writing up the sale. Another sales rep, noting our intent to buy the car, pulls an end-around on behalf of a different customer -- and reserves the car in the dealer computer system. So, as we're holding the keys in our hand and watching our sales rep punch in our purchase data, the sales manager Steve comes over and -- with the most round-about and convoluted explanation -- tells us we can't buy the car and asks for the keys. They simply refuse a sale. And they can't explain the process by which they've made that decision. After putting up a bit of resistance, we walked away, assuming BMW would help us find a replacement. That's when my disgust with this dealer went through the roof. They proposed a new car, $10k+ more expensive. They proved, after several conversations, incapable of finding even a remotely comparable offer, and they offered zero creativity to help me find a car. THESE GUYS ARE INCOMPETENT. STAY AWAY.

Khal gave us consistent information and advice and closed our offer in an efficient and admirable way.

Efficient, no pressure, and professional. Tony allowed me to drive the car I was interested in as soon as I arrived. He responded to my email to set up an appointment the same day. Good experience.

We received not only an excellent car perfectly fitted to our needs, but also accompanying instruction on the use of the very latest technology.

Just bought a x3 from BMW Mountain View. Great service.

I purchased BMW 535i last week and I'd like to give a special thanks to Alec. In a nutshell, he is very kind and responsive. Whenever I called him for a question, he responded right away and kindly explained all the details. He tried to give all the convenience on my side, not his. I'd like to recommend him as a professional sales person to anyone who wants to buy BMW.

Coming off a lease for my '11 BMW 228i and looking to get into a 3-series, Eric was extremely helpful in the entire process and made it super easy for my decision making process. Throughout the entire process Eric was super efficient and very clear in both communication and expectation while maintaining a courteous demeanor which separated BMW of Mountain View from a few other dealerships I have visited. The deduction of 1 star in the Buying Process was specifically for elements in which Eric was not involved in; namely the final negotiated price approval and vehicle return processes (for my 228i). Typical to every purchase process, the Sales manager was involved in the final stages of negotiation. In this instance, Lan was involved and he actually backed out on a hand-shaken price. To Eric's tremendous credit, he was able to rectify the entire situation when I wanted to add another option to the vehicle to make the numbers work. I was seriously considering a switch to Alfa Romeo had Eric not made the save so much props to him. Second thing that contributed the deduction is the return process for my 228i. I was informed the tire tread was below minimum (4mm I think) when my vehicle had < 21 K miles on it! Tires in themselves are a consumable and maybe run-flats have shorter lifespan but they should def not be a fraction of the norm (30-50K miles). And Pirelli Centurato tires my 228i had were def not "summer tires" so I find this quite puzzling. Overall, this does not detract from the great experience I have had with Eric and I just find it unfortunate that what would've been a perfect experience had some imperfections. I would still like to thank Eric for his help and dedication, which were def the highlight the experience.

Jason Griffin was great to work with! He was very helpful in helping me to find the right car. I never felt pressured.

I got excellent service from BMW Mountain View in buying our new car. My sale agent, Jinxia, was very professional, helped me to obtain a great price, and made the entire process enjoyable. I would recommend her to anyone interesting in a new BMW.

I recently had a three year lease of 2017 X3 with Mountain View BMW, Laura Blanc who is the sales manager helped me to get my vehicle with wonderful service, she is very friendly without pushing and the entire purchase process was smooth and pleasant. On top of the good vehicle I got I was more impressed by the service I received from her and this BMW site, I will definitely recommend people to come have business with them

We had a great experience in the BMW of Mountain View. Our sale agent Ivan Lee and sale agent manager Steven Pan give us very helpful advice and patient service!

Tawar did a fantastic job handling my purchase experience. Your staff was friendly and top notch. Everyone is very helpful. Hopefully, you folks will be able to take care of my navigation update for my car soon. Otherwise, awesome experience. Love the car . Thanks to all at Mountain View BMW , for making this such a pleasurable experience for me . Regards, Trien Lam

I had a very good experience at BMW Mountain View. Starting from service at the doorstep to getting good deals, it was a holistic experience. If you go there, go ask for Laura or Ardavan. They chalked out the best deal I could find in the Bay Area for leasing a 2017 430i Gran Coupe. Definitely coming back here after 3 years for a new car ! :)

Gorgeous car, easy process. Zari was great to work with. She got us a great deal on this hybrid. And it drives like a dream. Thanks, Zari!

Hamid was a pleasure to do business with he went out his was to accommodate my needs and busy schedule he kept the dealership open way beyond normal business hours Treated me like family I'm so pleased im ours having a second vehicle from Hamid soon!!!!!

Hamid helped me a lot to find my dream car BMW and he is very good at what he does. Highly recommend.

Great experience with BMW of Mountain View and our sales agent Tawar. Very friendly, helpful and patient.

If you are looking for a CPO BMW reach out to Laura. I had made an inquiry about a particular car that had already been sold. She quickly found me an even more interesting car that had been turned in on lease. She was politely persistent and was able to work with me on some exciting financing offers. She went above and beyond to make sure the car was cleaned and prepped to my liking.

Great , fast and wonderfull experience working with Alec Kisina. We pretty much working on our X4 deal thru email. Gave Alec our budget and he tried to met our target. He even got us more discount on the day we picked up our X4. Thank you Alec !

We had a great experience with the BMW of Mountain View. 1) Our sale agent Hamid Tabrizi was very helpful in term of understanding our requirements and finding the car we want. Then, provide the facts (pros and cons) and let us make the decision w/o pressuring us 2) The financial/accountant office gave us a detail walk thru of our term (including the warranty and different types of service / maintenance packages that are available to us to consider). Very smooth sailing. Note: we did break out 2 days to do the transactions. Day 1, shop, bought the car, and established the finance decision. Day 2, came back and did the finance paper and had the car features walk thru with a tech genie. Thus, it did not seem like a long and exhaust day for us.

Joe Wahler is awesome! Great customer service, great follow through, did what he said he would do.

My salesman Hamid was a great guy and was very helpful. However, I did not have a good expeeience with financial service there.

Tawar Youkhana was excellent sales advisor. Helped us find the car we needed.

professional service for a sales and fiance dept, clean and training.

Alec was a joy to work with! No wait at all for my i3!

Buying couldn't have been any smoother. All assistance and papers were provided by email when asked - especially I really liked how Mr. Bahman helped me in the entire process. Thanks for extending your work hours to accommodate my schedule, and also arranging help to get the car to my residence. Highly professional - from A-Z two trip, and less than 1 hour effectively.

I have had my new Hybrid X5 for a week, and I'm having fun! My interactions with BMW of Mountain View have been very positive from the initial search for a car, through deciding to order one, work to expedite delivery, and finally taking delivery. I received a fair price with no hassle. Alec Kisin really took care of me.

Was shopping for a car and Alec gave me a good quote online for a 2016 340i. Went in to test drive in a Saturday morning, came back in the afternoon and bought the car in the afternoon. Alec had also helped me fixed minor cosmetic and resolved all asks. Good service andfrkm Alec and very reliable on keeping his words.

Joe put extra efforts in putting together all the paper work before I arrived at the dealer and the entire process was very smooth and easy.

One of the worst service areas .. Stopped going there ..

One word describe all...Excellent! The sale associate is very respectable, warm, friendly, supportive and very upfront in all aspect of whole deal process.

Everything was smooth. Zari is very helpful and knowledgeable about the car.

From start to finish, we received quality service. I dropped my car off on a Sunday, when service department was closed.... the sales staff walked my thoughtfully through the process of leaving the car. The service advisor, Brandon Casey, was timely in getting back to us, and serviced the car promptly, and the car now runs beautifully.

Good service. Easy to work with. Very good experience.

Got all the features I wanted. Very easy process. Was given all my options.

I was searching and test drove a few BMW X6 for almost 2 months and found one at BMW Mountain View. I met an awesome Sales person Mr Bahman whom has the patience to explain the car features without pressuring me to buy. Bahman is an example of an excellent Sales person.

Tawar and Cheryl were great! They made buying a car quick and easy. I felt good leaving the dealership. Thank you

BMW of Mtn. View is fantastic. If you are looking for a new/pre-owned/used BMW, call and ask for Hamid Tabrizi. I've bought/leased three cars from him and will continue to return to him!

Great experience with Alec Kipsin. He was very helpful. he understood our needs, didn't waster our time and found the right car with the right price

Great experience, and nice dealer to help me get the favorite car I'm looking for

I had the worst service AGAIN! So tired of this place. Told by ANdrea I didn't need a loaner because it would only be 30 minute. 4 hours later, still no service! They brought out my paperwork stating my car was washed too! Makes me wonder if they lie on the paperwork, maybe my car was never serviced either! Brandon is a big coward-he was supposed to be the manager on my case, but he kept sending others to me to explain why it wasn't done in time. He was there dealing with other customers, but kept ignoring me!

everything was very smooth. test drove a car without an appointment, ordered and delivered just as we asked. all perfect. Hamid was very helpful answering all my various emails and calls during the process. many thanks

Michael Gervacio was very instrumental in my decision to purchase my BMW.

It is nice to talk to Laura regarding my lease. Everything is very simple. People are nice to talk with.

I can only say great things about Joe Wahler. He is truly great @ his job.

Excellent service by Alec Kisin from BMW of mountain view, really appreciate his commitment towards getting a new X5 for me. He's one of the top notch professional sales I've met in my life. Strongly recommend him to all of my friends.

I worked with Zari at BMW of Mountain View. She set the tone for my entire experience. She really listened to what I wanted and what my budget was. She exceeded my expectations. I felt she really worked for me. In fact, the entire staff that we came into contact with was the same. The lady in finance department was amazing. The young lady who showed me the many little things the car does was delightful. Could not have asked for more. The staff in general was polite and looked out for us during the mandatory car buying waiting time which wasn't bad at all. Great team!

I had the most pleasant car buying experience with Bahman at BMW of Mountain View. I never felt rushed, pushed, or "sold to". He was the consumate professional consultant. The result? An awesome new 328i which I am LOVING!. Go see Bahman today if you are looking for a new Beemer.

Eric Peng is my sales person. He did great job for me to get my new car, Very smooth process.

If you do business with Candice Wallace, you are screwed. She is not only unprofessional, but also rude to her customers. She doesn't do her job taking care of business but instead says it is customer's fault if things did not get taken care of. I supposed to get a refund check a month ago, but i had to drive 2 hours to mountain view to get an answer since she never answers phones, nor replys voice mails and emails. And finally today we met face to face, she all the sudden found out the check got discard, and didn't show any remorse or apologize. She had the nerve to say " we are done talking". BMW of Mountain View, if you lost your business, it's because of the terrible service she provides. She does not care if people have money for the holiday. All she cared about was she had a bad headache and a rough week. She deserves to be fired.

Michael Borbet facilitated the simple and transparent purchase experience that I requested.

I cannot dish out enough praise for your exceptional team at the BMW Mountain View dealer service department. Eric Loncarich, Gary Watson and Mike provided the best service I've ever had from a car service or dealer. They bent over backwards to be accommodating, to anticipate what I would need, they helped me deal with a lot of tough logistics on my end and made the whole experience so easy and pleasurable. They also provided a very detailed and thorough service and vehicle check summary to make me comfortable that they put their best person on the job and inspected the car to assess any work that would be coming up. They also helped me think through extended warranty options and were helpful in every other way as well. You have the A-team running that shop and I am so grateful for the wonderful experience they made for me. Thank you!

Excellent experience overall with knowledgeable stand and desire to create a win- win relationship

Excellent experience. I feel I found my dream car!

Pablo-the-salesman has been critical to my positive experience and many thanks for his hard work to get my whole file through in a matter of hours, the car quickly in days, and with a good deal as well!

Tony Helmand at mt view BMW did a great job for me. He offeeed me a great package on the car and kept in constant contact with me until I picked up car.

This dealership and Sergio my sales guy was absolutely great! I came in thinking I wanted a certain model, but after doing a few test drives (He even let me test drive his own personal car). I realized I definitely wanted a model with an M package. I was also very adamant about getting a manual transmission and the exterior color. Sergio found the exact model I wanted in the color I wanted with a manual transmission! He brought it from a sister BMW dealership to the Mountain View one very quickly. I came in, test drove it, and of course fell in love. As this was my biggest purchase on my very own, I was pretty nervous about the whole process. Him and Candice in Finance made it all very smooth and comfortable. I definitely recommend this dealership for their services to all friends and family!

Sergio really helped us find what we were looking for. Everything from the color to the specific packages we wanted, he helped get for us

The only negative part of the experience was the LONG wait for the final paper signing. We sat for over a half hour in the waiting area. other than that, I have no complaint. The car was cleaned up well (Used car) , and I am happy with it.

great, great experience at mt view bmw and working with peter scibetta and joe whaler.......fair, efficient, easy to talk to, they made the whole buying experience phenomenal..........recommend both these men and the dealership with the highest recommendation possible.

I appreciated our sales consultant's, Laura Blanc's, no nonsense approach to the sales cycle process. She understood we were willing to be flexible and she worked with us to get us the car we wanted without the drama that sometimes comes with buying a car. Great experience.

It was a great experience and we received a lower price off MSRP. The sales associate Abdul Hamid was very nice and professional. He assisted in all aspects of the purchase and had a good experience. We were very happy.

One of my best car buying experience. All processes were done nicely and employees were kind and professional. I absolutely recommend BMW mountain view and Alec Kisin.

The service in this dealership is awesome. They are very organized and friendly.Always have a complimentary car wash wish you don't always get in other dealerships

I had a very good experience shopping at Mount View BMW: communications were straightforward and transparent, they've agreed to match the quote from other dealer like they've promised in the email and I've landed a very good deal on an amazing platinum-silver i3 :) Generally sales people seemed to be genuine and nice, special thanks to Bahman who made the whole process nice and smooth. I'm definitely going to come back for another bmw when my lease is over

Wonderful customer service. Alec was of great help.

Pretty quick and clean process. Sergio offered a good deal on dealer price from the beginning and matched the lease term posted at leasehckr.

I made an appoint to get my wife's air bags repaired (recall item). I dealt with Amir and would defiantly request to work with him again. Amir keep me posted on the status of our car and was very professional and courteous.

The sales experience might be wonderful, based on the feedback here. But my service experience has been terrible, although they service advisors are great to work with. Something is broken, they don't own up to product problems: After 3 visits (and $1000+ spend) over the course of last 4 months, faced with a "high battery drain" issue on my 2007 X5, the console warning resurfaced as I write this review, while I am told the technician doesn't see the fault in vehicle log, nor was the apparent leak traced even after weeks of testing in their service center, with "engineering center" experts coming in from their engineering labs here etc. Don't really appreciate the fact that this is unresolved, no fix offered, and BMW service has washed their hands, not owning up to the problem.

My first car ever and I knew nothing about the process but all thanks to Abdul Hamid who made it look super easy and convenient and also helped me in negotiating a good deal. From test drive to my drive in 2 days :) I highly recommend BMW of mountain view as they are great at customer service and also have huge inventory which caters to every budget range.

This is my go-to dealership in the Bay Area, even though there are closer dealerships to either my home or work. Received great service from our service advisor (Wayne Chan) for our most recent service visit for my BMW X3.

Excellent experience. Sales Advisor Pablo Solorio was very knowledgeable and professional. He provided assistance throughout the entire process. I would recommend him to others.

I was planning to buy my first car from a quite a long time, & was exploring different makes & models. I narrowed down my search on a BMW 328i & checked a couple of dealerships around the San Francisco bay area to get the best price & service. Disappointed with the service at some dealerships, I called BMW Mountain View to check if they had a good price on the model I wanted. Tony gave us all the info & setup an appointment the same day & I ended up getting the car. Tony was very helpful & the customer service they provide is unparallel (Trust me, I've been to all BMW dealerships in the bay area). Being an International, I initially thought I'll finance it through a credit union, but the APR that they provided me was the best out there. I would highly recommend you to visit BMW of Mountain View if you are in the market to buy the "Ultimate Driving Machine". Good people, good service & a very competitive price.

One of the best car shopping experiences I've had. Jackie was fantastic and even though we didn't end up buying from them, he was professional and courteous throughout.

Great experience from the moment I can in Daniel Martinez was there to walk me through want was to be performed and to note any additional issues or concerns I may have. He kept me advised throughout the day and gave me flexibility as to when to pick up my car.

Love my X3. Joe Wahler and the rest of the staff did a great job. My experience, per usual, was the best.

Brian is a pleasure to work with....very professional, helpful, and accommodating.

They provide very good quality of service and curtesy

Fixed flat tire last weekend. My husband drove In around 12:00pm. They had shuttle to send him back home for lunch while they work on the fix. The car was fixed around 3:30pm with car wash also. Great experience.

Had a routine maintenance done last week. When I get the car back, I see it has about 50 miles of range less!! Someone did a 50 miles test drive? The service adviser is Sean Sundland.

As always - my service rep took excellent care of me and my car . Andrea is professional yet personal; efficient ; and always keeps me informed .

no problems....just a great experience. All aspects of buying a new ride for the wife were met with great attitudes and care.

love the place Zari is extremely professional she make the process easy !! love the lady Zari love the place!!great jobs guys

Great service andvery helpful with all my questions and concerns! I love my car!

From my personal experience at BMW of Mountain View, it was excellent. Our Client advisor Tony Helmand was very helpful in every way. He answered all our questions and concerns about our purchase of the BMW 328i. He was very knowledgeable about the details of the car. His customers service is second to none. BMW of Mountain View has a wide selection of vehicles to choose from. The staff is very friendly and knowledgeable. If you are looking to purchase a BMW this is the place to go. I look forward to doing business with the people of BMW of Mountain View in the future. The wife and I are very happy with the purchase.Ask for Tony Helmand.

Neeraj service advisor is great. Really patient and understands the importance of customer service. Your car will be in good hands with a Neeraj if you need any service.

I had a regular service appointment with BMW of Mountain View. I scheduled an appointment online with a request for a loner car. There was absolutely no wait and it was hassle free to turn in my car. I had few doubts around mileage indicator. The agent Mr. Amir Shah actually drove with me and help me understand how it works. On the loner car, I got a old car and I requested for a new one. They were extremely accommodative to give me a brand new loner car. I got a call after 5 hrs that my car servicing was done. Within minutes I got my car back. The agent Mr. Amir Shah is extremely professional and he even game me an advice in regards to my tires. Seems like my tires have an alignment issue and he suggested to bring it back for inspection. Thanks for the service. Keep up the good work.

Just got my BMW from BWM of Mountain View and I was very happy with my experience there. Everybody was very professional and wiling to help with any questions I had. Way to go guys. Specially thanks to Bahman, my sales agent and Shelly from Finance.

Although I have moved to another city where there is another BMW dealership only a couple of miles from my new home I STILL make the effort to go to BMW of Mtn. View. My newest service advisor continues to provide great service by providing updates to me while my car is being serviced. My service advisor is patient and makes the effort to understand my concerns. Thanks Andrea!

The sales experience was awesome, they are friendly and insisted on me driving the car again although I test drove in other dealers to make sure it is the one I want. They are knowledgeable and eager on helping the customers, with 10 dealers for the brand in the Bay Area the competition is tough and I have been to all but this one was definitely a pleasant experience

Great experience buying a new 2-series here. The salesman, Hamid, was extremely easy to work with and overall the process was less painful than my car buying experiences at other dealerships.

The Service Consultant, Neeraj was the best. He was courteous, personable and go the job done on time. No complaints at all.

On my 4th family BMW over the last 10 years because we don't want to go far from BMW of Mountain View. EXCELLENT SERVICE CENTER! If coming here for service ask for Eric Loncarich and you'll get a great customer service. Eric and technicians at BMWMV took care of my car in the best possible way: from quickly identifying a problem, to taking time to explain all the repair and bill details, follow up calls, and fixing the car. From end to end - great experience. A+ for the service.

On my 4th family BMW over the last 10 years because we don't want to go far from BMW of Mountain View. EXCELLENT SERVICE CENTER! If coming here for service ask for Eric Loncarich and you'll get a great customer service. Eric and technicians at BMWMV took care of my car in the best possible way: from quickly identifying a problem, to taking time to explain all the repair and bill details, follow up calls, and fixing the car. From end to end - great experience. A+ for the service.

Hamid Tabrizi Was very helpful in the buying process

I saw a car that I liked in the lot and made a reasonable offer based on recent purchasing experiences of friends who purchased BMWs (not at this dealership). The dealership accepted on the spot, without the putting me through the process of meeting the sales manager to get a higher offer from me. At the start of the purchasing process, they also told me they have 3 cars (only) that fits my requirement, unlike another dealership who told me they have more car in "garages" and will show them to me on their computer. I know they dont have the cars and perhaps the cars are at other dealers which they can then swap or make some other deals to get the car. Knowing that everyone has to make some money, including the other dealer that has the car I wanted, this is not my preferred way of buying a car. Finally the sales person and the finance managers were very professional and pleasant in dealing with me.

The service was done properly, the car wash is not working right now but the dealer gave coupon which can be used once the car wash is repaired.

Excellent buying experience all the way around. They found the car we wanted at the right price. Hassle free.

Great experience with BMW of mountain view! They are professional and sell great cars in great price!

Top-notch customer service all around! I will definitely be back.