13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the BMW of Mountain View Difference

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Recent Reviews from BMW of Mountain View

9/9/2021 - service was great. I was greeted almost immediately and they efficiently got me into a loaner vehicle. My only complaint would be to the person assigning me to a loaner vehicle. I'm a big guy and drive the X5. They gave me a loaner which was a sedan that was lower to the ground and had a much smaller cabin entry. It would have been nice if they had assigned me to at least an X3. I appreciated that they provided me with a couple estimates for tires which I will need to replace in the near future. This definitely helps with my personal budgeting and planning for such a major expense. New to this service was receiving an email that they would perform an appraisal on my vehicle if I wanted to sell it back to them. The service would not add any additional time to my existing service. I found this interesting and I might have taken them up on the offer but the email I received was at the last minute. Had it been sent to me 3 to 4 days in advance I might have taken them up on the offer. 12/17/2020 - service was fantastic. I live close by so I had someone drive with me and drop me off but they offered to provide me with a loaner vehicle. Service was free of course since they include that with the vehicle purchase. I barely had time to get home and have breakfast when they called to have me come pick it up. It's always a pleasure to go pickup your vehicle after its been freshly serviced and washed. 1/2019 Overall I'm satisfied with my new car purchase experience. On the positive side Dorna and the initial deal maker were very helpful. I'll call out special attention to Dorna who took me on the test drive and she was extremely knowledgeable and friendly. She is definitely an asset. The vehicle itself is nice. I'm a big person so getting in is not great. Once sitting in the vehicle there is plenty of headroom but getting in you need to be careful not to hit your head. With regards to the things I noticed that could be considered negatives are: 1) When I was being introduced to the car a small chip on the front windshield was pointed out and I was informed it would be replaced and they took care to mention it was around a $2000 expense. They even wrote up and had me sign some documentation to that effect - making sure that I accept the vehicle as is but with the condition to replace the window at a cost to them of $2000. Then when I got into the finance manager's office for the final paperwork they had me sign the same paperwork but with repair on the description of work to be performed at a cost of $100. So in effect they should have either reduced the price of the vehicle a further $1900 or given me something of equivalent retail value. 2) Another item I could characterize as negative was in the finance managers office and selecting additional plans. They offered me several different plans that covered a variety of things from dings to window chips etc. I really didn't want any of these so the finance manager said I think we can lower your interest rate so that you pay a bit less than what we quoted and you can get these 3 plans included. Had the finance manager been a customer advocate he would have offered me the lowest possible interest rate from the beginning. Had I selected any of the plans it's unknown whether he would have mentioned his ability to have my interest rate lowered. 3) The vehicle I purchased as new had been driven by an owner and had 1300 miles on it. I was okay with that and signed paperwork to that effect. However, as someone that relies upon customer satisfaction, I would have offered some freebies or something of value to recognized I made compromise. Overall, everyone was pleasant to work with. Buying a car is still a process. It ended up being a half day event but to date it's been nicest experience I've had purchasing a vehicle.

Mike Gorgolinski Sep 9, 2021

They kept my car for a week to replace my SZL, an oil change, and four new tires. The BMW on Stevens Creek told me it would take a day to replace my SZL. So it takes 6 days to for an oil change and new tires? I did receive a loaner car from them the entire time. Once my car was done and I came to pick it up, the second I turn on my car my service due message came on. Why? Apparently, it is because on the third or fourth service of the car, the “service due” message pops up. I was told I would have to pay around another $250-$300 just to have a service check up on my car and get that “service due” message removed. Why? I just took my car in to have three things done paying an overpriced price in the end, just to have my car come back with a “service due” message? I was told they cannot do anything for me to get rid of this message unless I pay. Now I am stuck with the “service due” message until I pay to take it in again. I was told to ignore this message since two weeks before this, I took my car to BMW Stevens Creek and paid for a diagnosis of my car there which is when I found I had to replace my SZL. Fast forward again to the night of taking my car home, I noticed my BMW car interior lighting on the doors were very low and dim compared to when I took the car in. How much of my car battery did they drain while they worked on my car? I replaced my tires at an expensive price and my rims don’t even get cleaned with it? Is it not common to clean rims? I surely thought an expensively high up place like BMW would clean rims. I was told they can price match any tire price I found, but then they could not not price match the price I found because it was too low of course they can’t loose that much money. Some of my car settings were even changed, like my clock preference, passenger seat settings, my eco pro mode, etc. Why was my passenger car seat settings changed? They did not even wash my car until I asked for it when I paid for my services. Customer service here was terrible. Everybody rude and stuck up. The nicest person I met here was the guy who worked with me for my loaner car. Customer Service at BMW Stevens Creek is way better trust me!! I paid an expensive price for a service and experience that I hated and regretted. I definitely should have gotten it done at BMW Stevens Creek and definitely recommend them instead.

Ashley Ruiz Jun 9, 2021

They kept my car for a week to replace my SZL, an oil change, and four new tires. The BMW on Stevens Creek told me it would take a day to replace my SZL. So it takes 6 days to for an oil change and new tires? I did receive a loaner car from them the entire time. Once my car was done and I came to pick it up, the second I turn on my car my service due message came on. Why? Apparently, it is because on the third or fourth service of the car, the ?service due? message pops up. I was told I would have to pay around another $250-$300 just to have a service check up on my car and get that ?service due? message removed. Why? I just took my car in to have three things done paying an overpriced price in the end, just to have my car come back with a ?service due? message? I was told they cannot do anything for me to get rid of this message unless I pay. Now I am stuck with the ?service due? message until I pay to take it in again. I was told to ignore this message since two weeks before this, I took my car to BMW Stevens Creek and paid for a diagnosis of my car there which is when I found I had to replace my SZL. Fast forward again to the night of taking my car home, I noticed my BMW car interior lighting on the doors were very low and dim compared to when I took the car in. How much of my car battery did they drain while they worked on my car? I replaced my tires at an expensive price and my rims don?t even get cleaned with it? Is it not common to clean rims? I surely thought an expensively high up place like BMW would clean rims. I was told they can price match any tire price I found, but then they could not not price match the price I found because it was too low of course they can?t loose that much money. Some of my car settings were even changed, like my clock preference, passenger seat settings, my eco pro mode, etc. Why was my passenger car seat settings changed? They did not even wash my car until I asked for it when I paid for my services. Customer service here was terrible. Everybody rude and stuck up. The nicest person I met here was the guy who worked with me for my loaner car. Customer Service at BMW Stevens Creek is way better trust me!! I paid an expensive price for a service and experience that I hated and regretted. I definitely should have gotten it done at BMW Stevens Creek and definitely recommend them instead.

Ashley Ruiz Jun 9, 2021

My son and I drove from Santa Rosa to Mountain View today to look at a 2007 BMW 335i that they have on their lot. The salesman was friendly and the car looked good on the surface but that's where the "good" stopped. We were there for almost four hours to buy the car they called a great car. At about the two hour mark they had me sign the "As Is" no warranty form. Then about 10 minutes before we were brought into the Finance Manager (after being there for about 3 1/2 hours at this point) the salesman came over and asked me to sign the last page acknowledging that I had read the Inspection report on the car. I started to read the report and the salesman said I didn't need to sign the other pages and he tried to stop me from reading the report. I told him that I was going to read it and it's a good thing that I did. The car's valve gasket was leaking oil down onto the oil pan and the report said it needed to be repaired and then said that the buyer had been advised. The report also showed that the rear brakes were at 3mm and 4mm and that they needed to be replaced and that the buyer had been advised. I told the salesman that I wasn't going to sign this until we talked about it and he said the Finance Manager would talk to me about it. We looked these repairs up online and found that the valve gasket replacement cost around $1500 and the rear brakes would cost around $600 to $800 replace. When we met with the Finance Manager I brought this up and he said that I was correct about the cost of the repairs. He asked us to give him a couple minutes so he could go see if he could do anything for us. About five minutes later he came back in and said that the car was being sold "As Is" and that there was nothing he could do. I told him they should have shown the inspection report to us at the beginning so we wouldn't have waisted almost 4 hours and that we were not going to buy a car for almost $8600 only the have to spend between $2000 and $2500 to fix it as soon as we drove it off the lot. DON'T go to BMW of Mountain View to buy a used car. They present themselves as being honest and so above board since they are BMW and part of the Auto Nation network. These guys are completely DISHONEST and tried to pull a fast one on us to get us to buy a car that they knew needed a lot of expensive work to make it safe for a 17 year old to drive.

Steve Bourns Dec 22, 2019

First of All, I would like to let you know I am not a new BMW owner; this is my 3rd BMW and have been driving BMW since 2012 when I bought 335i Convertible from BMW of Fremont, another Autonation dealership, my second car was from East Bay BMW. I bought this CAR (BMW 540i 2018) back in Dec 2017, I bought the CAR from BMW of San Francisco as their prices were much reasonable than BMW of Fremont. I used to use Peter Pan BMW as my the service center for my car as I was living in FOSTER CITY. I moved to Sunnyvale Last Feb and hence started interacting with BMW of Mountain View. First Interaction with BMW of Mountain View Service My Interaction started with the first service appointment for my car, I was given Angel as my service Advisor. During the service he reported that there is an issue with front tire and he is advising it to be replaced. When I gave the car to the service center it was not showing any alarm or alert but I still went ahead with Suggestion and got the tire replaced. Now I think, it was absolutely un-necessary and it was just pushed on me without any reason. Second Interaction with BMW of Mountain View Service After couple of weeks, I started getting the alert that there is “Passenger seat restraining system failure, please visit the nearest service center immediately”. Again I was assigned to Angel and gave my car to dealership, after 1-2 days, I was told the issue is not replicable and systems are working fine. Third Interaction with BMW of Mountain View Service Again after picking up my car, next day again I saw the same alert. Next appointment was available 1 week later; I scheduled the appointment and took the car to dealership. This time he told that there was some water damage to sensor and he found a bottle cap somewhere near the seat. I could not understand properly how the water damage is inside the seat while it’s perfect from outside. No water sign or anything. He told me to take the car, put it on heater and leave it for 2-3 days, it should get resolved. I followed the same. Nothing worked. When I asked him to replace, he mentioned it is not covered as part of 4 years manufacturer warrantee and I’ve to pay somewhere close to USD. 2000 to get the sensor replaced. After a lot of thought and suffering from this issue, I drove about 40 miles one way and took my car to BMW of San Francisco as I bought the car from them. The service advisor told me about the issue and said it’s all covered as it seems to be a defect not caused by Water or something. They got the sensor from Germany and replaced it with no cost to me. I was able to check the status and follow with service advisor on text and it was smooth while I was almost unable to reach Angel whenever I tried. Fourth Interaction with BMW of Mountain View Service I was driving to my Office on Friday morning about 9:30 AM and I got flat tire while driving on Matilda Ave, Sunnyvale. I saw the alert and immediately I called the service and the person on call was very accommodating and scheduled an appointment for 11 AM. I drove directly to BMW of Mountainview anyways as I could have not been able to drive later due to flat tire. Reached to Service Center and I believe Zhi (My Apologies if I am not spelling it right) was assigned to me. He said that tire is not on the stock and it would not be available till Monday. When I requested for Loaner, he said it’s not available and there is nothing he can do about it. I mentioned it was an emergency situation otherwise I would have scheduled only when there is a loaner available but he said it’s not possible. I asked about rental and he mentioned we don’t do rentals anymore. He was pushing me for 4 wheel alignment also for $399. I mentioned it is just happened and without any thud or anything. It was just a flat tire, moreover I’ve never seen $399 alignment anywhere in my last 6 years of BMW ownership. I said, let me try other dealership if anyone has the tire then I can get it towed to them as I have only 1 car and I would not be able to do anything without Car over the weekend. He rudely took off the service card and token number from the windscreen and said. “SURE”. I called Peter Pan, BMW of SF but could not locate the tire. As my car was already in their parking lot, I chose to leave the car there. I took UBER and went to Enterprise and rented car for 2 days. I returned my car on Sunday evening. When I called on Monday morning about 8 AM, I was told that my Car would be ready by 3 PM. I went to dealership about 3:30 PM. - Car was not ready, - the lady on the service/cashier was not aware of the status. - Zhi was not working on Monday - Wayne was assigned to deal with my car. Wayne was nice enough to come and let me know that tire delivery got delayed and it is being worked upon and it would be ready in sometime. I was able to get my car back around 4:30 pm. Zhi told me that tire would be USD. 385 but I was given a receipt for USD.449. Again Wayne was nice to adjust and finally I ended up paying 417. Thanks to Wayne for helping me but I am sure I will try my best not to visit BMW of Mountainview ever and never going to suggest anyone as well. I am not sure it’s just me or this is their usual business practice.

Manish Gupta Dec 4, 2018

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