Wayne Chan was very friendly and professional providing services on my 550i. Thanks!

See some of THE most beautiful BMW's ever while in line for service! Not easy to find the service area while being rebuilt, but once there, service just as good as ever.

Overall it was fine but due to construction the facility is difficult to navigate. It also feels like quality of experience is owing down perhaps due to cost cutting related to loaner cars. Wait time was a bit of issue on both ends, drop off and pick up.

When I scheduled a service I also reserved a replacement loaner vehicle. I arrived on time for my service of my 230i, and when I went to the transportation office there were many customers waiting for loaner vehicles, they had run out of loaners and even Enterprise, their backup, had run out of cars. I was told that 30 reservations had been made, but MANY customers had not returned their loaners. I imagine many entitled BMW customers are guilty of this inconsiderate behavior, but since this is probably not an unexpected problem, why do you make so many reservations for loaners when you can expect such behavior? My service guy footed the bill, at his own expense, for a LYFT vehicle to get me a ride home to San Jose, but I was still without a car while my car was being serviced, and I had to foot the bill for an an UBER ride back to Mtn View to pick up my car. THANKFULLY, otherwise everyone was lovely, professional, and curteous, and the rest of my experience was superlative. Thank you Judi Whitehall 230i lease customer (408)833-5358 judiwhitehall@gmail.com

Good service! Thank you, David Truong.

We brought our car in before a family vacation we have had scheduled for months. It turned out the service needed would keep us from driving our own car to LA for our trip. Our service advisor, Matthew, went absolutely above and beyond. He didn't just secure us a loaner for local travel, he got the mileage limit waived so we could drive the loaner to and from our trip to Disneyland. We were so grateful for his kind, professional help every step of the repair process. Matthew made us feel important and that our concerns were heard. We sincerely appreciate all his help to keep our trip on the books and fix our car while we were gone. Seriously, A+ service from him. We can't thank him enough.

The finance rep was really bad. He kept trash talking the reliability of BMWs to try to get us to buy the extended warranty. Nothing like dropping 60k on a car and then having the dealer tell you it is unreliable and is guaranteed to need expensive repairs the moment the warranty is up. He also lied about CA law regarding early loan payoffs, saying there is a penalty and that the dealer "will come after you" if you try to pay it off early. Not true.

It was all a good experience but it took forever to do all the paper work.

I want to get job superior

Bought my X3 from here & been getting it here for regular services. They stopped doing Uber courtesy drop off and pick ups, car was serviced but the courtesy car wash was not done.

I have been a customer of BMW of Mountain View for many years. They have always provided outstanding, top-of-the-line service, sales assistance, and many options to choose from. It's a wonderful bonus to note that BMW is the Official Luxury Vehicle of the San Jose Sharks, and a proud sponsor of our "Sharks Extra" post-game highlights show on 98.5 KFOX and the San Jose Sharks Radio Network. Recently, I picked up a new X1, and am enjoying the drive very much. The vehicle is fun to operate, and most importantly, it is very safe. I highly recommend working with BMW of Mountain View when you consider your options. Thanks for listening, and see you during hockey season!

Since I bought my car from this place, I've had it serviced here many times. Most of my experience was positive. However, that changed a few days ago. At the beginning, there was quite a bit of effort to up-sell all sorts of unnecessary things, which I declined all. It wasn't like this before. And the service adviser explicitly told me that they wouldn't reset service indicator after oil change if I didn't elect the other overall inspection/check ($105+). This is obviously a trap to get people to accept that completely useless and unnecessary service (not even mentioned in operating manual). And I couldn't care less if they didn't reset the indicator as I could do it myself in a heartbeat. After I came in to pick up the car after about 4+ hrs of recall repair and oil change, I waited over 30 min's, but they couldn't bring it. Later, the service adviser came in and told me that they couldn't start the car. It turned out that they left the hazard light on for so long, it drained the battery. But nobody apologized to me for what happened. When I said to the service adviser that what they did could have inflicted some damage to the battery, the blinkers, and light bulbs that were flashing all that time. He flat out rejected my supposition. When I asked him if they could hand me a written promise to take responsibility in case there's any sign of damage to the battery or others, he wouldn't do it. The car was supposed to be washed after the service, but it was covered with a new layer of dust. For that, they repeated the wash, but that was all they would to make up for all these. Also, the service adviser told me the vehicle was delivered around the promised time. I couldn't disagree more. I had to wait 30 min's after arriving in the waiting room, then the bad news, additional time for another car wash, arguments, ... This whole episode left a really bad taste in my mouth. I probably won't return here for a service.

I would not get my next BMW here. Take my advise "GO SOMEWHERE ELSE". The customer service during the sale is okay. After the sale is complete, it's the worst. Learn my lesson, I will not be taking my car here for services that's for sure.

Service has varied over the years. My last few visits were outstanding. Having a good service advisor who knows you, your car and cares that you get good service makes all the difference. Wayne Chan has been that person for me. I recently sent an email to Wayne on a Sunday letting him know I was worried about my brakes. He told me to come in first thing Monday. He took care of everything and had a loaner car available for me. Thanks Wayne!

This is one of the best experiences I have ever had in a dealership. The Sales Associate, Greg McKenna, was responsive, straightforward and honest throughout the entire process. This is one of the very few cases that I did not have surprise after I walked into the dealership (usually they will tell you something different from previous phone calls or email communications). Greg has been very patient with me in the emails and also in the face-to-face conversations. He answered all the questions I have. I like the quotation provided by Greg in PDF format. It's very clear, detail and straightforward. The finance process was quick and not as painful as I have expected. Greg asked their BMW Product Geniuses (Matthew Gonzales and the other person, I forgot his name) to give me a brief orientation. Matthew was very knowledgeable and helpful. Overall, this was a great experience and I would recommend Greg McKenna and BMW of Mountain View to any friend of mine.

Total rip off. Everything they offer is much more expensive than everywhere else. They tell you replacements are needed for parts that are not really worn down yet. Don’t go there.

I work here. Wonderful store to buy the most valuable car brand. We love our clients.

Two repairs to "91 BMW 335d (E90). Work part of a BMW recall

I like Autonation very much and I wish that my previous three BMW were all bought through Autonation. They give you more discounts and rebates than any other dealership because they are more like " no haggle " dealerships. They quoted the price for new car and trade in both on line. So if you like the price and the car is there, it really saves you a lot of time. The sales representative at BMW of Mountain View was professional. I would strongly recommend Autonation and BMW of Mountain View.

I have been using the service for my X5 here since 2013 and it had always been really good . Quality of service and advisement from service engineers are excellent . I did experience some confusion around my loaner car availability this time; although there was an appointment scheduled for me to pick my loaner vehicle , The front desk guy did not have the information and assumed that I scheduled my own loaner appt ,showed irritability and once he found out that was not the case , instead of saying he is sorry about the mix up went about making irrelevant excuses on what other customers do, what the software glitches are etc . Needs better coaching to handle customers when there is a mistake due to whatever issue with internal coordination . Don’t take that out to the client .

Worst dealership experience in my time owning BMWS. It takes hours to get a loaner/drop off a car, to return a loaner car and pickup only gets worse, complete nightmare. I waited 45 minutes to check my car in alone, nothing here is designed for the convenience to the customer to add insult to injury their loaners are filthy inside and out. I had to remind myself that it is exclusive to how poorly run this dealership is vs. others I’ve been to (where the hell is the GM? Vacation?). No air conditioning in waiting areas on a 90 degree day, zero amenities offered to the customer (w/exception of a crappy water cooler with off brand water in it). BMW should pull this dealers rights to sell their cars until they can provide a luxury car experience. Dealerships like this ruin an owners overall experience, avoid this place at all costs and go to Stevens Creek or SF BMW. The drive is worth it, you’ll spend the time in your car vs. being subjected to their disgusting accommodations and horrible customer service.

I've purchased several BMWs over the years from BMW of Mountain view and each year their service has gotten worse. My wife and i recently ordered and purchased a 4 series convertible and the overall experience from start to finish was horrible to the point where we almost walked out on the deal as we had to wait 1 hour and 45 minutes to meet with the finance people and give them our check - oh, and we had an appointment. It seems our sales person was doing everything possible to help as the deal was "done" - so i don't fault him. Additionally, during our wait, I asked several times to speak with the general manager but during our nearly 3 hours at the dealership it seems he was too busy for us. Take your business elsewhere. I've been a loyal BMW driver for over 20 years but if this is how BMW treats its customers, my money is going to another brand.

I bought two BMWs from Mountwin View. They gave a very good price, service there has always been excellent, and you can actually take your car to the Fremont facility, too as they are both part of Autonation. And the BMW340i is a terrific car. It’s safe, comfortable, and powerful.

I bought my X5 Diesel from here in 2011 and brought it in for service during the entire warranty period and several times outside warranty. Generally my experience with the sales, scheduling, service and parts dept has been very good. Everyone is courteous and efficient and all work performed has been done on time. There may have been one or two appointments where the service required two days to perform, but they always told me this up front. I needed a loaner car once or twice and mentioned that at the time of scheduling - no problems. Other times I used their shuttle service or complementary Uber service without any issues at all. If I had ever had to wait a bit when bringing it in it was because it was in the morning and they were accepting and processing a lot of cars in the morning, I get that. If I have only one complaint it would really apply (typically) to all new car dealers: they are still a bit more expensive than independent shops around bay area. So routine service I will perform myself, for tires or brakes I go to my local independent, but for more serious or complex issues I would definitely bring it back it back to Mountain View BMW.

I have been using the service at Mountain View BMW for few years now with all good experience. However, I brought my car in for service yesterday. The advisor seems not very friendly and no energy at all. The loaner car department need lots of improvements too. I’ve waited 30 minutes just to get my rental car. Customers were complaining with the long wait. Only thing good I can say is the Enterprise car rental guy. Perhaps they need someone from Enterprise to teach how to provide good service to customer. Shamed!!!!

Great experience. Hadi was so sweet and attentive. Got what we wanted and such a deal on the financing, thank you Kyle. Love, love the car of my dreams. Thank you for making my dream a reality. �

The Good: Extremely polite, seemingly organized with all the construction chaos, and appointments/loaners were readily available The not so good: Just bought a car from somewhere else and had it in for a very expensive purchase inspection. Vehicle is still under warranty and I am having huge issues with comfort access. After driving the car for a while I am unable to lock the vehicle right away...additionally, im seeing lots of 'key not seen' error messages on the dash. Told the Service Advisor of my issues and the suggested fix was to put my key into the ignition/dash slot to charge...but the key doesn't charge there as I have Comfort Access?? Was looking for general info and wear and tear info on what might need to be replaced etc. All I seemed to get was tread depth remaining/brake pad remaining numbers. I have no history of fluids/filters and was hoping for a bit more insight. Felt like a waste of almost 500 bucks :(

I would like to start out with the good: most of the people were really friendly; in person and on the phone. It was easy to book an appointment, and there were plenty available. I usually have great service with BMW, but at other locations. When I arrived, the gentleman that greeted me was really fantastic, and was doing his best getting everyone started (it was really busy due to the lunch rush I assume). I was just there for an oil change. My advisor told me to initial for the estimated cost, but didn’t explain what all of the other services were. There was no total on the estimate, so I started adding things up, and it was upwards of 500 bucks. I questioned what they were, and declined the other services. Customers want to know what they are paying for, and have a personalized visit. I got a call several hours later that my vehicle was ready for pickup. When I got there, the receipt hadn’t even been printed for the cashier, and it took over 30 minutes for my car to be brought out. When I got my car, it was all wet. I appreciate a car wash, but I had just paid to have it professionally cleaned, and now it’s covered in water spots. Let’s just say, my experience was less than satisfactory, and the service department could learn a lesson from Monterey or San Jose where I have gotten superb service.

This place has absolutely no regard for their customers.

The service department in Mountain View is the worse we have ever encounter at a BMW. My husband and I have been BMW owners for over 15 years, we just purchased our 4th BMW, an X6 and it is gorgeous and powerful. The sales department experience was great but their service department is terrible, lacks professionalism, knowledge and customer service. We took our new X6 for the parma care and the service person, Wayne Chan, couldn't tell us what would be done to our car. He... said that they will shampoo it inside and outside. Shampoo??? They told me to call sales if I wanted more information, and then sales told me to call service department.... we were given the run around all day. We finally got our car back at the end of the day and still no one could tell us what was done and no one gave us instructions to follow after this maintenance was completed. I, honestly, hope that the work was actually completed as it was supposed to. We will see... See More

BMW Mountain View service team is outright poor! We purchased our 2017 X5 from Mountain View and the sales experience was fantastic. We live in Scotts Valley (~40 mins drive away) and I've executed 2 services at Mountain View. The first time I waited for the car and it took 2 hours longer than what my service advisor had told me. This time around I booked my appointment online via the BMW application on my iPhone. Bad decision! The service person I was assigned to was le...ss than charming to begin with. I had to force a handshake upon greeting me. I had requested the car to be detailed and the iPhone application had said it would be ready by the end of the day. Only to find out when I arrived the detail would take 3-days! I had requested a loaner as I live over 40 mins drive away and I need to get my children from school. No loaner! He did offer to reschedule me .... Umm I was already at the service center and did not want to waste more time coming back again. He did not offer any help with getting me back home and was outright rude. Upon collection of the car my warning lights were still on for my tire pressures and I was told ... "oh just drive it a bit, it'll go off". The car had not been washed and again the attitude was awful. Last time I service my vehicle in Mountain View! See More

Was very helpful and a much better experience than my past experiences I have had at Stevens Creek BMW. They are in the process of a major remodel but make it work.

Headache, no sense of urgency, purchase your BMW somewhere else, trust me. I live in Southern California. I was looking for a certain kind of BMW with certain features and I thought I got lucky when I found it at this dealership. So on March 2nd I called to check availability and after confirming finished financing and got approved the same day. We agreed on the details and went forward. ... Then their finance department was short staff so then I waited more then a week to have them call me to ask a few questions. Another week to have them send me the paperwork with the notary to sign the paperwork and when they received it they said “oh sorry were missing a signature we have to send one paper back out” So after taking care of that and sending that paper back, out sales person said ok now the car has scratches on the front bumper and he won’t be able to fix it till next week. Ridiculous right? As if they couldn’t looked at the car in advance and get the car ready. Anyhow I’m supposed to receive the car on Sunday the 25th, 23 days after we started talking. I’ve bought cars from the east coast that arrived much faster. Like I said, stay far away from this dealership, they’ve done nothing for me as a customer for the headaches they put me through. See More

On Friday evening, 3/16 my wife and I along with our two young children (1yo & 5 yo) took a road weekend trip to SF from LA. Roughly halfway through the trip, the power was suddenly degraded, the lights deemed for a moment and it violently shook. We continued to SF because it was around 11 pm and of course no dealership was open. While I drove, my wife searched local BMW Bay Area dealerships to find an appointment for the next day and that turned out to be BMW Mountain View. We made it safely to our hotel in SF. On Saturday at 10 am, we dropped off our vehicle, explained the situation above and that we were just visiting SF. They provided a loaner via Enterprise. By 3 pm, they asked us to return the Enterprise loaner and exchange it for a BMW loaner which was poor planning in my opinion. We exchanged for a BMW loaner and asked the status of the vehicle. Our service advisor (Amir) noted that they were short staffed Saturday so they hadn’t had a chance to diagnose it which is understandable. On Monday afternoon, we hadn’t heard any update so we called several times to our advisor, other advisors and eventually the manager with no returned phone calls after 2-3 hours. In desperation after the service department closed, we eventually called the sales team, explained the situation and asked if we could drive the loaner back to LA because we haven’t been informed of the status and nobody was returning our calls. The sales member escalated to the service manager and within 15 minutes, the service manager Kevin called us back where we yet again explained what was going on. He apologized and said they haven’t even had a chance to work on it but he would get it worked on tomorrow morning 3/20. It was very disappointing to learn not even a basic diagnosis had been performed after having the vehicle in the shop for 3 days. As I noted earlier, this was supposed to be a weekend trip and with the dealership not providing any updates, we have been booking hotels daily not knowing when we can return home.Because of Spring Break and late bookings in the areas our hotels that we found Monday thru Wed morning we had to pay at a premium. Additionally, this impacted my work and I’ve had to take unexpected vacation time. As far as lodging, and eating out after Sunday, we’ve spent hundreds of dollars on hotels and feeding the family while the dealership has not done any work thus far. I would appreciate if there is anything you can do to help this situation on your side such as providing hotel reimbursement/assistance.

I highly recommend the excellent service department at BMW Mountain View. Over the last 8 years, I have found he staff to be patient, professional, honest and very fair. The level of mechanical skills is breathtaking. The management of the Service department are absolute assets to AutoNation and BMW.

My customer service rep Wayne is amazing. Very professional and extremely helpful.

bought a used BMW X4 from them, unbeatable no haggle pricing, trust me i did my research, their vehicle was priced well below kbb and even similar cars on autotrader nationwide!!!.. Jan my sales lady was very response to all inquiries and knowledgeable about the vehicle. the delivery process was seamless, flew in from vegas, the car was detailed to perfection, looked almost brandnew, full tank of gas, all disclosures about the condition and remaining warranty was covered, the car is CPO. im a happy camper so far and will definitely do business with Jan and this dealership thanks guys.... i hardly ever leave reviews but these guys earned my 5 star review!!!

My husband and I work at large tech companies in Silicon Valley and had an excellent experience signing our new lease at BMW Mountain View. Laura Blanc took really good care of us and was very responsive, straight forward and valued our happiness. She made it easy for us to order our vehicle and helped us through the entire process without pushing options we didn't want. We also had a great experience with the finance manager who was also straight forward, honest and also ensured we were comfortable with the deal. Overall, we throughly enjoyed our experience at this dealer and highly recommend BMW Mountain View. Thank you Laura and finance team!!!!

First time at bmwmountainview to purchase use vehicle, staff are very very helpful and got my used 2003 subaru baja very fast and smooth transaction so quick.the vehicle was very clean and very presentable after it was cleaned, never expected about the vehicle so clean and looks new after staff have me the vehicle..

I had a great experience at BMW of Mountain View. Majid was my sales guy. He was so nice and quick and was able to find me the perfect car. Sid processed financing and was great! Super personable and quick! 👍🏻

Be aware of loan scheming from the finance department of this store! I purchased a vehicle in early January. Majid was my sales person and I would give his service a 5-star rating. However, their finance manager Sid and finance director Kal completely ruined the credibility of this store to me. They purposely didn’t deposit my check to pay off the car in time. They waited 9 days until after the auto loan I signed with them to become active to contact me about the check that they didn’t deposit. They tricked me into taking the check back so that they didn’t have to deal with it. Worse of all, they bullied me and blatantly accused me for dropping off the check one day too late which is a total lie. I asked them why they would even take the check if I indeed dropped it off too late and got no response. I asked to check surveillance record and was told that they didn’t have surveillance camera in the store (really?!). They played the never-admit-guilt attitude very well. I wrote to the general manager about this and didn’t get any response either. I’d like to believe that I was simply the victim of personal greed but not corporate scheming. However, to allow this to happen, it tells something about the management level of this store. BMW makes great cars. There are plenty of other BMW store in the bay area. Seriously, go somewhere else to get your BMW.

The dealer responded to the request to inspect the recalled part for replacement. However the inspection was inconclusive. No recall part replacement took place while the vehicle was at the dealer for two days. Sometimes price paid is just not monetary as it is inconvenience, time spent and the resulting outcome.

Hamid was very courteous and professional. He made me very comfortable during the process and answered all my questions.

Crooks! Beware, especially if you are planning to turn in a lease and lease another BMW.... That sums up my review. I came to an agreement with BMW of Mountain to turn in my 2015 X6 lease one month early (ahead of the pull ahead program) and they bought my X6 outright from me. In turn, I leased a new BMW M550 from them. I specifically asked if I had any more lease payments to make on my X6, and I was told no by the management team. Next month, I had lease payments deducted from my bank account for both the X6 (that BMW of Mountain View bought outright from me) and my new vehicle. I complained to the person I did the deal with (Hamid) and he just passed me off to someone else (Kal) who stopped responding to my messages. I'm now getting BMW Financial Services and BMW of North America involved since BMW of Mountain View isn't interested in talking to me once they screwed me over. Hamid, Kal, and the rest of the Mountain View BMW team - You should be ashamed of yourselves.

Be careful when you purchase the tire and wheel insurance, it could be frustrating if you have a leaking tire. I purchased the insurance while purchasing the car. Lately I have experienced tire leak on one of the tires which the technicians could not identify the cause. The advisor explained that we need to replace the leaking tire as well as the balancing tire even though the latter one only have 25k miles on it and is functioning well. The insurance covers for the leaking tire, but the other balancing tire does not qualify since it is not "broken" so I end up paying full price for it (the run-flat tires are expensive). I was not happy about how this was not pointed out specifically before they replace both of the tires. Also it sounded like that tire balancing is not included in the "free maintenance for first 50k miles" package that came with the car purchase. I did try to call the advisor to ask for an explanation (my husband took the car in) after the repair but never heard back from him.

Frustrating experience with the service department. I took my 2014 328i for a service in August with a complaint of occasional faint braking noise while accelerating from 0. The service department replaced the brakes since the car was still under 4-years of maintenance window. Since then I have had a constant loud breaking noise everytime i break at low speeds. This was diagnosed to be an issue with the front left break. I have since taken the car in 3 (5 including revisits to point out the issue) times, last of them being november 21, and they have not been able to resolve the issue. I have been telling the service advisor that the issue was not with the break-pads but they kept changing or shaving the break pads to no avail. The constant breaking noise out of the single break (left front) still exists and the service department doesn't want to replace the breaks and they are telling me that its normal breaking noise now. I've had the car for 4+ years and never had this before. It all started after the breaks were replaced by the service department for a different issue. It looks like I will have to find a way get the breaks replaced myself. This has been a real frustrating experience and spoilt the good relationship I’ve been having with the dealership since 2013.

A lot has to do with David Truong... He has been my service provider for several years. Honest, thorough, knowledgable, friendly. Can't ask for more

Dropped car off at 0830. Called back around 1100 saying car was ready, so we agreed on an Uber pickup at 1200. Hurried back from lunch (couldn't take my walk) to keep the appt. At 1158 I got a call asking "so, you were going to be picked up right"? Had to wait 'til 1220 for the ride. Got my paperwork at the dealer and went outside to wait for the car to be brought around. Waited 25 min. No car. Finally some guy came around and said they lost it. He was eventually able to locate it, seems Gabriel the service advisor had mistagged the car with the wrong number so no one know where it was. Wasted 45 min of my time in total on stupid no brainer stuff you guys should be quite good at by now. Frustrating.

They were great! Intake was smooth, got me a Uber to work on time, got an unexpected Multi point Inspection and looks like they buffed all the rain drops off before I picked it up! Painless as possible. Thank you!

Too pricy. To replace ignition coils at any body shop only takes $200, but BMW charges me $2000.

I have serviced here 3 times. all the three times i explicitly asked them to check tire pressure, and they would assure me that it will be done and all the three times its not. On top of it they lie in their report that the tire pressure is checked. Also their car wash normally isn't working and they will say its going to be fixed soon, my friend went their for service, almost 6 months later and he got same excuse for car wash.

Everything was great. Took me in on time. Got the recall done early, and notified me. They would have gotten 5 stars, but they forgot to wash the car!

Decent customer service when you are there but the worst after you've purchased a car! I bought the car there 2 months ago and they haven't sent the title to the DMV. I can't register the car without it so now I'm left with a good looking, 3K pound paperweight. Manager won't return calls or emails and I live out of town so I can't go down and complain in person. I just filed a complaint with the BBB and BMW of North America, hopefully this will stimulate some action. Don't buy from these people! It's evident they only care about their customers until they get their $$$.

I purchased a CPO from these guys in July. I had to bring it back the next day because when we were signing papers I noticed scratches on the body and the windshield was cracked! How can they sell a CPO with a cracked windshield?? The salesman was horrible. When these issues were showed to him he told me forget the deal!! He has no experience. He did not want to document any of the damage on the vehicle. They did a poor job of the repaint. They were supposed to detail it and ...it was never done... Almost 3 months later I have not received my registration or tags? What the hell is going on? Worst experience ever!!! I would expect bad service at any other dealership but not BMW. I will be writing a letter to BMW of America. See More

They changed their service building and it is poorly designed. The queing is long. 2x already that i booked for a loaner in advance but by the time i get there, no loaner car available. After my car service, i noticed that my tire rim had a scrape, i called my service person Andrea and left message but there was no call back or anything.

I leased a BMW I3 from BMW Mountain View and really satisfied with service. Before going there agent provide best possible offer in email which helped me decide to go to BMW Mountain View. Paper work for lease and finance was quicker and smoother then expected. will definitely recommend this place.

Bought a 09 535 from them two years ago. The car was a disaster. It was in their shop for the first two months. I still can't get them to fix all the oil leaks.

For the past couple of times that I bring my car for service, there is always something wrong. Second, every time that I bring my car in, it's never ready by the time promised. I feel that one there is not enough qualified technical and I am paying for the premier service which I don't think that I am receiving and second the labor cost is way overstated for the simple jobs that they perform. I don't feel appreciated very being a valued customer for the past 10 years.

Great customer service even under the pressure of a very busy day. Financing was a breeze and specially customer relations Nik took care of me...

Super easy to book my appointment. Great service by the techs on my 5 series.

I purchased a used BMW Z4 from BMW of Mountain View & Sean Shah was the financial manager for the deal. Sean Shah lied at multiple times. All he was trying to do is make some money by selling warranties that I didn't needed. When I asked to remove them from my deal, he asked me that I will drop some price for the car but you have to buy the warranty. If the car price can be dropped then why are they selling me on high price? Secondly, Sean lied to his own Boss telling him that I want to return the car unless they drop the price. This created a weird situation. Finally when I asked him to cancel the warranties, he lied and told me I cannot do that. He did not responded to my email and would not see me in his office either. I had to call the BMW financials and ask them personally to help me with the matter. I had worst experience. I think BMW of Mountain View needs to fire this guy Sean Shah and at least hire some better financial person who is customer focused rather then commission focused for himself.

I only give 4-starts as an overall rating. I have been using their free, under warranty services for a new 5-series that I bought in 2013 and an Air Bag recall for 2005 M3. The last recall service was very good. Work has been completed per specification but car wasn't clean. I clean my cars myself but still, it would be nice to see that it's taken care of when brought to service. The adviser never asked me if I want my car washed, I usually don't authorize it but paper work stated that I refused the offer. Oh well. I was there for a recall to be taken care of and it was done with my satisfaction. I want to add that Shuttle Service was superior. Both drivers from/to dealership were great and courteous.

Great experience. Mountain View BMW had the right car, at the right price, combined with great service.

It was very nice !! but I came in for the recall for front passenger air bag and I went home with the air bag light still on. Am just wondering if they did anything at all..

I had brought my X5 in for a Factory warranty. I made the appointment and they said that since the car will be there the whole day I could get a loaner car. It was a Friday and they were not finished by the end of the day. My Tech Rep David said to keep the car over the weekend and return it on Monday when I pickup my car. Everything went smoothly and my car was repaired. Thank you for making this an easy ordeal.

Andy the Service Manager was Great and a very friendly person. Really great exp as expected at Mountain View BMW service. They looked into all the issues expressed and great work done by the service team. Even the loaners and customer service was excellent.

I was introduced to Zari at BMW of Mountain View by a coworker after having a bad experience while shopping at Audi Stevens Creek where the salesman was not very interested in letting me drive a new TTS. She treated me very well and very fairly. We ordered my M2 from the factory and it arrived this week after months of waiting. The team was incredibly helpful through the entire process, I was given a fair value on my trade-in, and I am obsessed with my new car. Much thanks to Zari and the BMW of Mountain View team!

I waited for OVER an hour and my scheduled 'advisor' did NOT show up. One of the mechanics was nice enough to help me do 'early bird self checkin' so I had my car dropped. While I was anxiously waiting for my shuttle to catch my meeting at work, a Chinese customer decided he has priority over others and just grab the drivers before he looks at the sign up sheet. Instead of telling/reminding him the protocol, where we had a wait list (that customer is fully aware of the checkin sheet and he had his name t here), the driver just walked out with him, skipping the few of us in the waiting room. This is pretty ridiculous I have to say this is the worst BMW dealership I've ever been to. (Been a BMW driver for close to 15 years, owned a few different models and have been to quite a few different dealerships)

Worst experience ever on 06/11/2017. came in to do a 0% APR deal advertise and told Navpreet Signh don't run my credit if the car is not under the demo. my credit was ran and it was approve for 0% APR but Navpreet stated the car is not a demo and the APR will be 6% and best they can do is 4.99%. How did 0% go to 4.99%. Manager on site Lonny took over the deal and started to raise his voice at me and his employee he stated when i confronted him over the phone on 06/12/2017. i ask lonny can i speak to your GM peter and he stated you can talk to whoever you want. i ask for the number for the GM he gave me a the store number. i left the voicemail for the GM 06/12/2017 and waiting for a call. worst customer service and manner for a BMW dealer ship. will not recommend to family and friends and will be posting to let people know worst dealership experience.

I had an incredible experience with the representative I worked with however, when I received my vehicle back it was disgustingly filthy! I did not have time to go back and wait for them to clean up the filth the technician left behind. There was caked dirt all over the driver's side floor mat, the mat was not even clipped on properly and had even broken, and lastly, there was dirt and grease all over the driver's side door handle. Is this how you typically return a vehicle to an owner?

When I booked my service call, I was told they did not do loaner cars for recalls. I arrived at my 8:30am appointment to be told they won't look at my car for an hour after the appointment time. Then why did I have an appointment? I was also told that I had to request a loaner car at the time of booking. I did just that. To their credit they did "move up" or "expedite" my appointment by honoring the originally agreed upon appointment time and they did wash my car. Unfortunately I also had to chase down my car after it was completed. I was told they left a voicemail for me. Unfortunately I have received so many telemarketing calls over the years from them I had the number blocked in my phone so I never got the call.

Quick turn around times on repairs and customer service is always the best. Thank you Eric and Kevin!

My experience with this dealership was beyond horrific. The windshield of my BMW 750 was replaced during a service at BMW Mountain View on July 17, 2015. The original windshield was cracked when the service technician replaced the rain and light sensors. The service manager authorized to replace the windshield at BMW’s cost. On April 20, 2017, I dropped off the vehicle for a repair service. Sean Sundland was the service advisor. Reason for the service: Rain water was leaking into the vehicle through the top of the windshield. Since the windshield was replaced and installed at the BMW Mountain View, the responsibility should fall under BMW to repair any technical issues. I had three phone conversations with Sean Sundland on Friday morning, April 21. During the first phone call, Sean stated: “I want to let you know that your windshield is NOT BMW original manufactured.” I explained to him the history noted above. Since the windshield was replaced at BMW Mountain View, I questioned Sean on how a BMW dealership would use after-market parts since he stated the windshield was not a BMW manufactured product. During the second phone call, Sean told me that he verified with Mr. Gary Wilson, the Service Manager on the history of the windshield. Gary confirmed my explanation was accurate. However, Sean told me the warranty would not apply to this case because I did not pay for the windshield. In addition, Sean said: “The windshield needs to be replaced and I will make you a good deal – We will offer 10% off, which would be $3300 +/-“. Followed by a few comments from Sean that are not appropriate coming from a service advisor. I questioned Sean that the windshield was cracked by BMW replaced by BMW in 2015. According to BMW advertisement, BMW is offering two years warranty to all parts and labor. The original BMW factory manufactured windshield on my vehicle was damaged by the technician at BMW Mountain View. BMW replaced with an aftermarket windshield. Now BMW is not honoring this policy because I did not pay for it? During the third phone call, Sean told me that the technician needed to remove the windshield then reseal it. They cannot remove it due to a chip on the windshield. We can replace it at $3300 and file an insurance claim. He criticized a few times of the rock chip repair work was poorly done (It was done by Safelite). He also complained about this issue is wasting a whole hour of his time. I explained to Sean that my insurance agency only pays $1500 for windshield replacement because that is the average price for this situation. The amount $3300 which Sean quoted is more than double of an average windshield replacement. Although I was overly frustrated, I kept my composure through all these conversations with Sean, however it was clear that Sean did not want to establish a common ground. Therefore, I told Sean to hold on the repair. I will pick-up the car the next morning. Sean hung up the phone before I finish my statement. My experience from this incident was beyond horrific. Not only did Sean give me false information, he forcefully tried to push the repair of $3300 on me through multiple unethical tactics. I expected a higher level of professionalism coming from BMW Mountain View. This experience has not only made me doubt this dealerships’ honest guidance towards service and repairs, but it has left a distasteful memory of snide comments, unprofessional behavior, giving false information to customers, and forcing the customer to pay thousands of dollars for an issue that occurred while the vehicle was at the BMW Mountain View. I dropped off two letters on this incident to the General Manager and Service Manager on April 24, 2017. Up to date, I have not received any feedback from them. Running this type of business is shocking. From faulty installs and repairs, to not honoring BMW’s own warranty as advertised, to not respond customer’s feed back, it is unfortunate to see this dealership go down this path.

My 2014 BMWX3 lease was ending. I had my first lease thru BMW of Mt View and requested I work with Eric Peng, again. Eric is awesome! He found the exact BMWX3 had had requested. The Sales Manager gave me a great price on the car - they matched the True Car Value and added another discount, too. While waiting for the paper work to be finalized, they had the BMW Genius show us the updated features on the car; great use of time! Financing went very smoothly and quickly. Very happy with my experience at BMW of Mt. View.

I have a great experience with BMW of mountain view. It takes me two days to finish the test drive and purchase process. My sale manager is Naveep Singh. He is very professional and help me on any question/issues. He is highly recommended!

Service writers will try to sell you items that are NOT on BMWs required maintenance list and are not normally even needed. My wife's car went in for a simple oil change, covered under the service plan. They tried to sell us a massively overpriced wheel alignment (without even knowing if we NEEDED one) and fuel injector 'cleaning' service. I have had 8 BMWs over the last 20 years, and never had the need to 'clean' fuel injectors. If 'dirty' injectors were an issue, BMW would have had cleaning as part of their service routine, and covered it under warranty. In summary, hold your wallet VERY tightly if you go to BMW of Mt View. Better yet, go somewhere you can trust. It isn't BMW of Mt View any more.

WORST DEALERSHIP in the ENTIRE Bay - Denied me Legal Documents after keeping my Car for 60 Days and not repairing it. I had to launch a Complaint with BMW of North America Under the CALIFORNIA LEMON LAW for a full repurchase of the Car., which they agreed to Buy back the Car full price. Briefly - BMW 535d(under BMW warranty) My Car Broke down and was towed to BMW of Mountain View where they could not figure out the issue for 3 weeks, changed fuel system thrice, took all fluid samples from car, Tampered it to a Level where I did not have any further Confidence in the Car. Did not follow-up ever, I had to call and file a complaint with BMW of NA which took a month to investigate. As part of the process(Lemon Law) I have 3-4 weeks to transfer the title to BMW NA and Complete the paperwork and handover the Car at a designated place which unfortunately happens to be BMW of Mountain view again. So, I showed up to collect the car, they Denied me the Legal Paperwork and kept saying Printer is Down(Seriously). They even denied to take calls from BMW of North America Officials. I had no choice but to take my license plates, belongings out of the car and Leave it with Dealership, they also denied a Loaner and I had to take a Uber back. I was waiting 3 hours for this. My Advisor - Daniel Martinez, was not only neglecting/ignoring me but also deliberately denying of any Legal Proof for Documents. I STRONGLY SUGGEST TO STAY AWAY FROM BMW OF MOUNTAIN VIEW.

Sean Sundland is the worst service advisor Ive ever dealt with.

Great customer service! Stevens Creek BMW should learn a thing or two from you guys.

This was a smooth transaction from start to finish. I reserved the vehicle online by making a deposit. The salesperson came in on a Sunday morning, when he otherwise wouldn't come in, to complete the transaction. The set price was very fair, slightly below the retail market value. The vehicle was exactly as advertised -- a nine-year old economy car with slight cosmetic blemishes that runs perfectly. Everything works. The finance manager worked with us to finish the transaction in the way that was easiest for us.

We had a great experience working with Alec Kisin. We went to the dealership looking for a particular certified pre-owned car, but it had been recently sold. Alec asked if he could take our info and car preferences, and said he'd call us if a car meeting our needs came into the dealership. A few weeks later we got the call that a car had arrived that fit our preferences! Alec did not pressure us at all, and was very easy to work with. I absolutely hate the usual car dealership paperwork process, but Alec assured me that things would go quickly. We were in and out with all paperwork finished in 40 minutes! We love our car and will definitely go back for our next BMW purchase.

Another NIGHTMARE at BMW Mt. View! Stay away! Three weeks ago I showed up to buy an X3. The sales person pointed us to a pre-owned model. I test-drove it, we liked it. We said we'd buy it, walked with the sales rep to his desk and began writing up the sale. Another sales rep, noting our intent to buy the car, pulls an end-around on behalf of a different customer -- and reserves the car in the dealer computer system. So, as we're holding the keys in our hand and watching our sales rep punch in our purchase data, the sales manager Steve comes over and -- with the most round-about and convoluted explanation -- tells us we can't buy the car and asks for the keys. They simply refuse a sale. And they can't explain the process by which they've made that decision. After putting up a bit of resistance, we walked away, assuming BMW would help us find a replacement. That's when my disgust with this dealer went through the roof. They proposed a new car, $10k+ more expensive. They proved, after several conversations, incapable of finding even a remotely comparable offer, and they offered zero creativity to help me find a car. THESE GUYS ARE INCOMPETENT. STAY AWAY.

Just bought a x3 from BMW Mountain View. Great service.

Jason Griffin was great to work with! He was very helpful in helping me to find the right car. I never felt pressured.

I got excellent service from BMW Mountain View in buying our new car. My sale agent, Jinxia, was very professional, helped me to obtain a great price, and made the entire process enjoyable. I would recommend her to anyone interesting in a new BMW.

We had a great experience in the BMW of Mountain View. Our sale agent Ivan Lee and sale agent manager Steven Pan give us very helpful advice and patient service!

Great experience with BMW of Mountain View and our sales agent Tawar. Very friendly, helpful and patient.

We had a great experience with the BMW of Mountain View. 1) Our sale agent Hamid Tabrizi was very helpful in term of understanding our requirements and finding the car we want. Then, provide the facts (pros and cons) and let us make the decision w/o pressuring us 2) The financial/accountant office gave us a detail walk thru of our term (including the warranty and different types of service / maintenance packages that are available to us to consider). Very smooth sailing. Note: we did break out 2 days to do the transactions. Day 1, shop, bought the car, and established the finance decision. Day 2, came back and did the finance paper and had the car features walk thru with a tech genie. Thus, it did not seem like a long and exhaust day for us.

My salesman Hamid was a great guy and was very helpful. However, I did not have a good expeeience with financial service there.

Tawar Youkhana was excellent sales advisor. Helped us find the car we needed.

Alec was a joy to work with! No wait at all for my i3!

Buying couldn't have been any smoother. All assistance and papers were provided by email when asked - especially I really liked how Mr. Bahman helped me in the entire process. Thanks for extending your work hours to accommodate my schedule, and also arranging help to get the car to my residence. Highly professional - from A-Z two trip, and less than 1 hour effectively.

I have had my new Hybrid X5 for a week, and I'm having fun! My interactions with BMW of Mountain View have been very positive from the initial search for a car, through deciding to order one, work to expedite delivery, and finally taking delivery. I received a fair price with no hassle. Alec Kisin really took care of me.

Was shopping for a car and Alec gave me a good quote online for a 2016 340i. Went in to test drive in a Saturday morning, came back in the afternoon and bought the car in the afternoon. Alec had also helped me fixed minor cosmetic and resolved all asks. Good service andfrkm Alec and very reliable on keeping his words.

One of the worst service areas .. Stopped going there ..

I was searching and test drove a few BMW X6 for almost 2 months and found one at BMW Mountain View. I met an awesome Sales person Mr Bahman whom has the patience to explain the car features without pressuring me to buy. Bahman is an example of an excellent Sales person.

Superb service, but very busy and sometimes hard to reach someone when calling.

I was there to check out my potential new car. This was totally unlike the "typical" car buying experience. At first, I was left alone allowing me to walk around by myself and checkout the cars in the showroom. Once I was ready to speak to someone and was looking for eye contact, I was immediately noticed and serviced by a very friendly sales woman. She was giving me all the information I needed without pressuring me to buy. Even more, she was going above and beyond to look for the best deal available for me. Although I did not end up buying a car because I was not ready yet, I will definitely come back and consider BMW of Mountain View for my next car.

Easy to setup the appointment online and timely completion of service

My salesperson was Laura Blanc, she was incredible. I started by looking for an X3 in other dealer, while we were talking there was a 3 series next to our car.So, I started to asked questions in regard of the 3 series as I suspect, the salesperson was getting inpatient. On the following day, Laura called, and they have a car. I came down to BMW of Mountain View. At last, I bought a white 340i from Laura. Laura is a incredible salesperson, she made my shopping experience like shopping in Nordstrom. Laura is the best. .

These guys (and gals) are amazing. From the time I made initial contact with Abdul Hamid about a car my wife spotted at the dealership... to the time we drove off the lot (process started on a Sunday morning, from 250 miles away, to the time my wife drove off the lot at 9:00pm grinning ear to ear behind the wheel of her BMW X5), we got nothing but EXCELLENT service. Abdul even went out at the rain to have a Face Time chat with me to show me the car inside and out. I hate the process of buying a new car, and BMW of Mountain View made it one of the simplest transactions ever. These guys are real PROS... and I would highly reccomend them for excellent customer service, honesty, and attention to detail. BRAVO Abdul and everyone at BMW of Mountain View. Thanks, Brent & Shannon

Poor service and misleading staff.

Ivan provided excellent service every step of the way through the entire process.

Revising from 1 star to 3 star. My experiences seem to be marginally improving.

6 reviews 1.0 star rating 1/20/2017 I would give these guys 0 star if I can. Worst service experience ever in decades. I brought in my car to have the rear camera fixed (it broke down within 1 year after I purchased the car brand new!). After 3 days, the service advisor gave me a initial quote of 3 days. After 3 days, I called and was told it would take 1 week, worse case 9 days. I called on day 8 and was told they couldn't fix it and they had to reorder parts. The whole thing already took 14 days and they were clueless. I told them forget about it, I just wanted my car back. Now that I had my car back, the yellow engine light is on. I googled and it meant a problem somewhere. So now not only that they fixed nothing having kept my car for 14 days, they also created a problem which didn't exist in the first place. Extremely frustrating experience. I would not recommend this place for service to anyone at all.

Got a letter on recall of airbags in Oct 2016 call to make appt , first available is Jan 2017 They call back in Dec to say they ran out of parts I call them back in Jan, they say next shipment is Feb Compare when calling Anderson Honda for airbag recall, they order parts and will install one week later with half a day rental car. The difference in service btwn BMW and CRV for the same recall issue is too great a gap. Totally disappointed .

Terrible service

I had the worst service AGAIN! So tired of this place. Told by ANdrea I didn't need a loaner because it would only be 30 minute. 4 hours later, still no service! They brought out my paperwork stating my car was washed too! Makes me wonder if they lie on the paperwork, maybe my car was never serviced either! Brandon is a big coward-he was supposed to be the manager on my case, but he kept sending others to me to explain why it wasn't done in time. He was there dealing with other customers, but kept ignoring me!

Service takes forever and they didn't have a loaner for us for over a week.

The worst salesmanship and customer service I have ever seen. Probably they sell plenty of vehicles regardless because of the brand. What a shame !

Sergio from BMW Mountain view contacted me for BMW i3. I was very impressed with his straight forward to the point discussion about car. We came to the deal with just few emails back and forth. He was very prompt in response and within span of 4 hours since he called me, I bought the car. Also my interaction with Finance department was pleasant and doing paper work was pleasant. Overall we had great experience buying car from this dealership. Customer service from BMW Mountain View has been great and I will definitely go back to BMW of Mountain View for my further BMW car purchases or will refer a friend who is looking for BMW.

great environment, salesfolk, and products- but had to wait too long to see the finance person and write the check! maybe have 2 or more finance people on busy days, or one for borrowers and one for cash buyers.

The entire experience was smooth and easy. Pablo Solorio was great.

I worked with Zari at BMW of Mountain View. She set the tone for my entire experience. She really listened to what I wanted and what my budget was. She exceeded my expectations. I felt she really worked for me. In fact, the entire staff that we came into contact with was the same. The lady in finance department was amazing. The young lady who showed me the many little things the car does was delightful. Could not have asked for more. The staff in general was polite and looked out for us during the mandatory car buying waiting time which wasn't bad at all. Great team!

If you do business with Candice Wallace, you are screwed. She is not only unprofessional, but also rude to her customers. She doesn't do her job taking care of business but instead says it is customer's fault if things did not get taken care of. I supposed to get a refund check a month ago, but i had to drive 2 hours to mountain view to get an answer since she never answers phones, nor replys voice mails and emails. And finally today we met face to face, she all the sudden found out the check got discard, and didn't show any remorse or apologize. She had the nerve to say " we are done talking". BMW of Mountain View, if you lost your business, it's because of the terrible service she provides. She does not care if people have money for the holiday. All she cared about was she had a bad headache and a rough week. She deserves to be fired.

I recently purchased a 2017 BMW x1 from Alec Kisin at BMW of Mountain View. It was a great experience. I enjoyed taking the car out by myself to test-drive it. Alec worked with me on the price. I got the options I wanted, and the car was ready when Alec said it would be. He also worked hard to make the closing as efficient as possible. I'm very happy with my x1, BMW of Mountain View, and Alec.

Alec Kisin at BMW Mountain View made my purchase experience very simple and smooth. Even while the dealership was bustling with customers, he was very patient and enable me to test drive all the cars I wanted to see, then close a deal within a few days time. I drove away in a new X1 last week :)

Wayne Chan is an exceptional service manager. He thoroughly explained all service procedures and called to keep me apprised of the situation. He was cheerful and personable, and went above and beyond what I would have expected. It leaves a great impression on the whole BMW service experience. Thanks, Wayne!

Excellent experience. I feel I found my dream car!

Great customer service.

Just got a car there. Ivan is super helpful and got a great price as well.

This dealership and Sergio my sales guy was absolutely great! I came in thinking I wanted a certain model, but after doing a few test drives (He even let me test drive his own personal car). I realized I definitely wanted a model with an M package. I was also very adamant about getting a manual transmission and the exterior color. Sergio found the exact model I wanted in the color I wanted with a manual transmission! He brought it from a sister BMW dealership to the Mountain View one very quickly. I came in, test drove it, and of course fell in love. As this was my biggest purchase on my very own, I was pretty nervous about the whole process. Him and Candice in Finance made it all very smooth and comfortable. I definitely recommend this dealership for their services to all friends and family!

I visited here to fix my 2015 320i hard shifting transmission issue. I was upset by the attitude of a Service Consultant who told me that "Is this your first BMW? BMW is sport car and hard shifting transmission in BMW is NORMAL!!! Since it is normal, I'll charge you if you want it to be tested" Don't go to this BMW for any transmission issue. They will say it is normal because it is BMW.

The only negative part of the experience was the LONG wait for the final paper signing. We sat for over a half hour in the waiting area. other than that, I have no complaint. The car was cleaned up well (Used car) , and I am happy with it.

Jackie Liang was my Sales person for BWM purchase. Overall pretty satisfied with the purchase. Jackie made it a smooth process. Would definitely recommend BMW Mountain view sales offices to any one shopping for Beamer :)

Don't recommend this place at all. I drove 2 hours to the place bought a car I thought was certified but turned out to be an pre-owned one with only one key. The car had oil leak and loose terminal so I had to return it within 3 days per the shop returning policy. The shop cashed my check of $30k the very next day, but it has been 3 weeks, i have not received my refund back after i retuned the car. I called the finance manage Candice numerous times and left messages as usual. She never retuned my call to give me an answer when she will issue my refund. The dealer who helped me was professional, but he couldn't do much after it became finance issue. I did not want to leave a negative review, but the fact that I could only get hold of the receptionist at the front desk every time i called and not be able to get answers from anyone who is in charge, I am at a point of beyond frusted. I will give them another week to refund me or I will press a law suit aginst this place.

I worked with Sergio Castro for leasing my first BMW here and it was a great experience. After doing extensive research and visiting many dealerships in the bay area, I can confidently say that they are one of the best in terms of customer service (sales), deals and overall leasing experience. They were some delays in the overall process but they acknowledged that and extended a better deal to make up for it. I would definitely recommend this dealership to anyone who is looking for the ultimate driving machine. Thanks.

Went in to test drive, but was not planning to buy yet. Met with Michael who was very customer-service oriented. The financing terms were so good, we ended up purchasing a loaner, and we're very happy with the car

I appreciated our sales consultant's, Laura Blanc's, no nonsense approach to the sales cycle process. She understood we were willing to be flexible and she worked with us to get us the car we wanted without the drama that sometimes comes with buying a car. Great experience.

I recently leased the BMW X1 Series from this Mountain View dealership with the help of Jackie Liang on the sale floor. He was extremely helpful in helping me finding the deal that I want and didn't waste my time with the negotiation tactic. After the test drive for which I liked the performance of the car with SuperTurbo charge even though it was just a 2.0L. Very impressive indeed and I decided to move forward to get it. I want my bottom line deal and Jackie was able to help me found what I want and we closed the deal with all papers work signed in a matter of 1 hour. I was impressed by his excellent attitude and willing to close this as quickly as possible without the sale hassle tactic. Would definitely recommend him if you are to shop for a BMW!

Severely overpriced, with repair costs at 2-3 times standard rates.

Had the car serviced there and I requested for a loaner car. The day of appointment ( early morning) They ran out of loaner car so they brought us to enterprise rental to get a rental car. For whatever reason, they didn't cover the rental which is only for one day. Tried calling the service advisor Branden and he didn't return the call. Until now, I still don't know why they didn't cover it. Still unresolved!

Very nice experience to lease my X5.

On the plus side, the sales agents are accessible and not very pushy. For example, when I had just stopped in on a Saturday morning without an appointment I was given a test drive. Unfortunately when I asked about options, etc the same agent advised me to use the BMW website. Later that same week I emailed the agent about vehicle availability, but despite getting an acknowledgment of the inquiry and being told that I'd hear back the next morning, I received no further response.

I had a very pleasurable experience. The staff was friendly and available, yet never pushy. I got the car I wanted on the day it was promised to me.

I had a very good experience shopping at Mount View BMW: communications were straightforward and transparent, they've agreed to match the quote from other dealer like they've promised in the email and I've landed a very good deal on an amazing platinum-silver i3 :) Generally sales people seemed to be genuine and nice, special thanks to Bahman who made the whole process nice and smooth. I'm definitely going to come back for another bmw when my lease is over

BMW of Mountain View was Great. I reside in Portland Oregon and they worked with me as an out of state buyer to get the deal done. They even arranged transportation and amazingly my X5 showed up in less than two days after I signed the paperwork. Special thanks to Laura Blanc, the internet sales manager ... You're the Best!

I live a little over an hour away, so I mainly processed my inquiry online and via text with Nikhil on 11/10/16. He was able to appraise my trade-in and give me a good deal on the 2017 440i gran coupe that I purchased. We made an appointment to see the gran coupe the next day and the dealership worked really hard to make sure I get to take home the car I wanted. Long story short, I had a good experience at the dealership and I would definitely recommend them for people who are interested in buying a BMW.

Helpful people, positive atmosphere. Bahman was easy to reach throughout the process. It was a very smooth process.

I called and requested service per a recall notice on a defective Takata airbag - the kind that can release shrapnel risking injury or death of the driver. A part was ordered and the service scheduled. I had to cancel the service as I was unable to make it and it was rescheduled two weeks later. I requested a loaner car on the day of the service which was granted. The day before the service was scheduled to be performed they called and told me that they no longer had the part they had ordered and received in my name, and that it would be several months before the part was available. I told them that this was an unacceptable safety hazard. After they "checked with the manager" was told to keep the appointment. When I arrived, I was again told they didn't have the part. Only after pointing out that they were jerking me around did they "check with the manager" again and somehow find the part they said they didn't have. Then, they told me they didn't have a loaner car and I would have to be shuttled back and forth. They have 160 loaner cars, but had apparently loaned out the car they had reserved in my name. After servicing the car, I was called and told my car was ready and arranged a pickup from the shuttle driver. When I arrived to pick up my car, I was told it was not ready. It was in the car wash line. Why I was told it was ready when it obviously wasn't is beyond me. I told them I didn't have time for a car wash and to bring me my car. One guy disappears after it. The car doesn't show and when I track down another coordinator to ask about it he tells me it will be "just another few minutes". More time passes. I ask the coordinator again where my car is and he is rude in response. Eventually someone shows up and says my car has a bike rack on the back so they can't run it through the car wash. They are going to pressure wash it by hand. This, after I'd already told them I didn't have time for a car wash, had an appointment to keep and needed my car. Apparently, the squeaky wheel gets the grease at this dealership - unless you make a stink, they will take advantage of you to make up for their internal incompetence. This place is terribly managed and they don't seem to have any qualms about jerking customers around. The only way I got the work done as scheduled was to get upset about it. But, who needs this kind of aggravation? There are other dealerships beyond BMW of Mountain View for service, and I certainly wouldn't buy a car there.

The crews are very kind and helping. They try to get jobs done on time and be informative once the service is done. I normally want to visit this site other than other BMW dealership.

Pleasant and helpful.

A month before getting my car at BMW Mountain View, I tried getting it at the BMW San Jose in Stevens Creek and I can make an honest comparison between the two, I'm not going to talk any more about what happened in the SJ location, but for many reasons I never was able on getting the car. Mountain View crew is more attentive, more professional and they don't care if you are buying a 20k car or a 100 thousand car, they treat you with professionalism and care about you, the buying process was too fast and got me an APR that worked perfect for my budget, Thanks Laura Blanc for making my buying experience a good experience.

I had given my car for a safety recall. The issue was addressed and the car was delivered in promised time.

Worked with Zari to lease my new X3. She was super knowledgeable, helpful, and courteous and a big reason for me to go back to MV BMW in the future. Thanks

Very careful when you buy cars from this dealership. I leased a 2016 328i CPO 4 months back which had 8000 miles on it. The sales person claimed the car is excellent condition and the tires are brand new. I used the car for another 3000 miles and had a nail on the rear tire. When I took the car to nearby BMW, they informed me that the tires are in yellow (it means 75% of its life is over and I have to replace the tires in next month or earlier in order to survive the rainy weather conditions. I was frustrated and went to BMW Mountain View and raised my concern. The sales manager who was talking to me said that the sales person is no longer with the dealership and asked me to contact him and claimed that they are not responsible. How can the tires go bad in just 11k miles? is that's the overall life for a tire? Rather addressing my concerns, he is asking me to change the way I drive. I'm using cars since last 12 years and never had any complaints on tires. The dealership is not ready to take responsibility since the sale is over. I'm really frustrated and unhappy the way I was cheated. Please make sure you do all investigations before you buy the car from them. This was not a pleasant experience for me.

Had a very smooth and wonderful experience. Got exactly what I wanted.

No Pressure! Laura did a great job and I was very satisfied!

Spectacular service and sales experience. Can't say more good about the Salesman Michael, and GM that's helped us. Everything was smooth, efficient, exciting, and we got a great deal in a dream car. Thank you BMW of Mountain View- Nick Le Compte

Since I bought the car in 2014 from this dealership, my interaction with its personnel have been positive. A particular shout out to David Truong, one of the service advisors. In one instance where my car needed service, I emailed David about an issue and about an appointment I had set up. An automatic email response came back saying that he was on leave and to call their number for any issues that need attention. Later that afternoon, I got a response from David himself and adviced me on the issue. That, ladies and gentlemen, is going above and beyond his duty. He didn't have to respond to me since he wasn't even working and I appreciate that.

Recently bought a brand new BMW 3 Series from BMW of Mountain View and had a great experience with the team. They have a huge inventory which enabled me to choose a car exactly as I wanted it to be. Special thanks to my sales rep Alec Kisin who provided a very prompt service and provided a really good deal for the car.

Waiting time at drop-off and pick-up was really not acceptable. Several staff standing and chatting but no one isn't really paying attention and recerring to "someone" that should be coming soon. Very frustrating.

Thank you Alec, the whole buying experience at BMW of Mountain View from beginning to end was great!

The sales experience might be wonderful, based on the feedback here. But my service experience has been terrible, although they service advisors are great to work with. Something is broken, they don't own up to product problems: After 3 visits (and $1000+ spend) over the course of last 4 months, faced with a "high battery drain" issue on my 2007 X5, the console warning resurfaced as I write this review, while I am told the technician doesn't see the fault in vehicle log, nor was the apparent leak traced even after weeks of testing in their service center, with "engineering center" experts coming in from their engineering labs here etc. Don't really appreciate the fact that this is unresolved, no fix offered, and BMW service has washed their hands, not owning up to the problem.

Awesome experience with a superb service advisor

Great service advisors, but my problem has not been solved after 3 visits (and $1000+ spend) over the course of last 4 months. Faced with a "high battery drain" issue on my 2007 X5, the console warning resurfaced as I write this review, while I am told the technician doesn't see the fault in vehicle log, nor was the apparent leak traced even after weeks of testing in their service center, with "experts" coming in from their engineering labs here etc. Don't really appreciate the fact that this is unresolved, no fix offered, and BMW service has washed their hands, not owning up to the problem.

The pick up process was incredibly slow. It took 45 minutes.

Excellent service - thanks.

This is my go-to dealership in the Bay Area, even though there are closer dealerships to either my home or work. Received great service from our service advisor (Wayne Chan) for our most recent service visit for my BMW X3.

One of the best car shopping experiences I've had. Jackie was fantastic and even though we didn't end up buying from them, he was professional and courteous throughout.

Great experience from the moment I can in Daniel Martinez was there to walk me through want was to be performed and to note any additional issues or concerns I may have. He kept me advised throughout the day and gave me flexibility as to when to pick up my car.

Love my X3. Joe Wahler and the rest of the staff did a great job. My experience, per usual, was the best.

I have worked with Zari Shirmohamadali at BMW of Mountain View for twenty years. She provides outstanding customer service, and always finds the perfect vehicle for my needs. She is friendly, patient, and answers all of my questions. If you are looking to purchase a BMW, I highly recommend working with Zari.

Third great car buying experience for my family at BMW of Mountain View. Alec is a great expert, helping us get the best option and best value with each vehicle. Highly recommended.

This was my first time at BMW MV and I would say I am glad I came here. I came here to get the scheduled service done for my F80 M3. And "BOY OH BOY" the way they serviced the car, I mean I can feel the car pulling much faster, all the codes were taken care of. My SA was NEERAJ and I would highly recommend him to all other people trying to get their bimmers serviced. He is knowledgeable, honest to earth guy and won't try to rip you off by the usual scare tactics and all other stuff. Delivered the car on time and advised me on the mods I've been thinking of getting. I have literally asked all my friends to ditch fremont and stevens creek and go to MV instead for all their servicing needs. Keep up the good work.

I had a great experience buying a new BMW X3 at BMW of Mountain View. This is actually my second time buying a car there, both times with Eric Peng as our sales representative. I was looking for a car when I was still abroad. Eric was very responsive with my email inquiries and provided detailed information about the vehicles to help me compare and make decision. I wasn't able to get the same level of info from other dealership. I truly appreciate this as this narrowed down my targets and I spent literally just a couple days on the ground to lock the deal. (1st day test drive 2nd day deal) Eric even helped me find an applicable corporate discount deal! Thanks for creating such a smooth buying experience!

My service advisor provided me with excellent customer service!

BMW of mountain View did a good job on servicing my car. The work was done in a timely manner and they even washed the car!

It was a good experience. Right up until I took my car home and my DSC (driver stability control) broke. Within 24 hours of getting new tires, my DSC failed. Thanks, BMW. Thanks.

My experience for the thermotat recall at BMW mountain View was great. Service Consultant Andrea's service was excellent. Loaner car arrangement is also very good. Jinren

Even though I did an emergency drop-off of my towed vehicle with no appointment, BMW of Mountain View managed to squeeze my car into the next day's maintenance schedule and diagnose the problem. After providing me with a new BMW as a loaner car (at no charge) and repairing the rodent-caused wiring damage that was the root cause of my failure, their comprehensive system testing correctly identified the systems that had been damaged by the electrical problem. My service advisor worked to reduce the labor charges by subtracting out overlapping labor charges from the multiple repairs and also made use of a warranty on one of the parts to further reduce my costs. The repairs were completed as quickly as possible and I was kept fully informed on the progress at each step.

Fixed flat tire last weekend. My husband drove In around 12:00pm. They had shuttle to send him back home for lunch while they work on the fix. The car was fixed around 3:30pm with car wash also. Great experience.

My wife and I just bought a pre-owned 3 series BMW at BMW of Mountain View and in general had a good experience. A few pro's and con's: Pro's - 1) Great selection of cars. For both new and used - not an issue. Huge inventory. All models. All colors. All options. If you want it... they most likely have it in stock. We found a nice low-mileage car with features we wanted and the color we liked without much effort. 2) Nice sales staff. Pretty much everyone that we dealt with in buying the car was friendly. From our sales associates, to the sales manager, to the finance department. All were friendly. 3) Work to make it right. The car we chose has a small scratch on the side and a few other minor issues. We wanted it fixed, and there was no issue. Didn't have to haggle or try to convince them to include it. It was nice that they were wanting to make it easy for us. 4) Trade-in: They took our piece of junk car. We had driven it into the ground and wanted to unload it. They gave us some money and were willing to take it - even though we knew they were not going to be able to put it on their lot and flip it. It was nice that we didn't have to worry about the headache of selling it ourselves. 5) Warranty: Good warranty on the used car and maintenance included as well. I think this is typical of the certified pre-owned. But takes some of the worries out of buying a used car. Con's - 1) Lots of waiting. Might have been just luck of the draw, but they were busy the day we decided to buy, so I had to wait and wait and wait. Each step of the process involved a long wait. Maybe if a bottle of water was offered while waiting, it might have been easier to deal with. Also, give me a heads up on how long the wait will be so that I can wrap my head around it. Just sitting and waiting and wondering got old after spending many hours there. 2) No gas in the car. Because I had spent all day waiting to buy the car, by time we were done with the paperwork, the shop at the dealership had shut down. This means that they could not clean the car prior to delivery. I had to bring it back to have the few maintenance items dealt with (and that was okay), but they delivered the car to me dirty and with almost an empty tank of gas. My first action after driving off the lot was to go to the gas station to fill it up. That totally sucked. They knew I was buying the car. While I was waiting and waiting and waiting during the process, they could have taken it to get it cleaned and filled the tank. 3) After purchase instruction. I would assume that they do this with customers that purchase new cars, but I received zero instruction on the operation of my new pre-owned vehicle. I was left to figure out what all the controls were and the function of the buttons. It would have been nice if they had spent even 15 minutes walking through the car with me with a general overview of the vehicle operations. Not that I could not figure out everything from the manual, but it would have been nice to have a sales associates just walk me through the basic car functions instead of having to dive into the book to find everything. 4) Finance Department Up Sale. I got a pretty hard press from the finance department for the extended warranty and tire maintenance program and all the other after market up-sales they were pushing. I declined, nicely, but she continued to press and press and press - making me repeatedly say no and no and no and no. No means No people.... listen to your customers. Summary: So... good and bad, but overall good experience. I would go back and I would recommend them. But they could still improve on the customer experience. Nobody loves the process of buying a car, and the staff there were generally friendly and helpful, but I think there is still room for improvement. And my wife and I LOVE our new car.

Had a routine maintenance done last week. When I get the car back, I see it has about 50 miles of range less!! Someone did a 50 miles test drive? The service adviser is Sean Sundland.

As always - my service rep took excellent care of me and my car . Andrea is professional yet personal; efficient ; and always keeps me informed .

Nice and welcome!

From my personal experience at BMW of Mountain View, it was excellent. Our Client advisor Tony Helmand was very helpful in every way. He answered all our questions and concerns about our purchase of the BMW 328i. He was very knowledgeable about the details of the car. His customers service is second to none. BMW of Mountain View has a wide selection of vehicles to choose from. The staff is very friendly and knowledgeable. If you are looking to purchase a BMW this is the place to go. I look forward to doing business with the people of BMW of Mountain View in the future. The wife and I are very happy with the purchase.Ask for Tony Helmand.

I bought a BMW i3 here at BMW of Mountain View, it is a great car and the sales and genius are nice and professional. Glad to have a deal with them.

I had a regular service appointment with BMW of Mountain View. I scheduled an appointment online with a request for a loner car. There was absolutely no wait and it was hassle free to turn in my car. I had few doubts around mileage indicator. The agent Mr. Amir Shah actually drove with me and help me understand how it works. On the loner car, I got a old car and I requested for a new one. They were extremely accommodative to give me a brand new loner car. I got a call after 5 hrs that my car servicing was done. Within minutes I got my car back. The agent Mr. Amir Shah is extremely professional and he even game me an advice in regards to my tires. Seems like my tires have an alignment issue and he suggested to bring it back for inspection. Thanks for the service. Keep up the good work.

Very convenient that I can schedule a service appointment online. They also took me back to Redwood City on their shuttle and offered pick up service. Would recommend!

I had a regular service appointment with BMW of Mountain View. I scheduled an appointment online with a request for a loner car. There was absolutely no wait and it was hassle free to turn in my car. I had few doubts around mileage indicator. The agent Mr. Amir Shah actually drove with me and help me understand how it works. On the loner car, I got a old car and I requested for a new one. They were extremely accommodative to give me a brand new loner car. I got a call after 5 hrs that my car servicing was done. Within minutes I got my car back. The agent Mr. Amir Shah is extremely professional and he even game me an advice in regards to my tires. Seems like my tires have an alignment issue and he suggested to bring it back for inspection. Thanks for the service. Keep up the good work.

I was disappointed this time in that I was not notified when my car was ready for pick-up. I dropped off my car at 7:30 am. I finally got tired of waiting for a call back, so I called them ~4:15pm and was told my car was ready for pick up. I arrived ~4:30pm and it took a 1/2 hour to get my car because they couldn't find the key. By the time I left the dealership it was 5:00pm and traffic on Hwy 85, my route home, was horrible. All this just for an oil change that should have taken no more than 30 min.

Just got my BMW from BWM of Mountain View and I was very happy with my experience there. Everybody was very professional and wiling to help with any questions I had. Way to go guys. Specially thanks to Bahman, my sales agent and Shelly from Finance.

The sales experience was awesome, they are friendly and insisted on me driving the car again although I test drove in other dealers to make sure it is the one I want. They are knowledgeable and eager on helping the customers, with 10 dealers for the brand in the Bay Area the competition is tough and I have been to all but this one was definitely a pleasant experience

Perfect service

They are good at explaining. But don't care much for whether you're satisfied or not.

Service was awesome, Tony gave me great deal and he was very helpful.

Great experience buying a new 2-series here. The salesman, Hamid, was extremely easy to work with and overall the process was less painful than my car buying experiences at other dealerships.

On my 4th family BMW over the last 10 years because we don't want to go far from BMW of Mountain View. EXCELLENT SERVICE CENTER! If coming here for service ask for Eric Loncarich and you'll get a great customer service. Eric and technicians at BMWMV took care of my car in the best possible way: from quickly identifying a problem, to taking time to explain all the repair and bill details, follow up calls, and fixing the car. From end to end - great experience. A+ for the service.

Dropped my vehicle off at 9 am, received a call at 3 pm confirming service completion ready for pick up. Went to pick my vehicle up at 5 pm, had to wait for 50 mins and finally got my vehicle. I was told that te washer system was down and so the car didn't go through the wash cycle. Was given a coupon to come back next week for a wash. I was extremely disappointed with the service. 1. 50 mins wait time to pick my car up even after service was completed? Are you serious? 2. Washer system was down, OK - at least a hand clean would have been great, but that didn't happen. Worst thing, even the interiors were not cleaned, not vacuumed nothing. Not going back to mountain view for service anymore.

Great sales, very nice and helpful. Service is excellent except the car wash service wasn't working at the moment.

I usually go to BMW of Mountain View to service my vehicle and this is about the fourth time for me having my car serviced. The service representative was Christopher he was really nice and he communicated with me about the needs of my car. I did have a hickup as my son left his beats pill which is a speaker system in the backseat pocket of the loaner vehicle that I used and although I called to have it search for the car was re-loaned out and even though an alert was put on the vehicle to be searched when It got back it was loaned out yet a third time no one returned my call I had to keep calling and I was never able to have my sons beats pill speaker returned. apparently it was stolen either by someone at the dealership or someone who borrowed the vehicle . I just wish that my call was taken seriously and that my sons speaker was looked for when the vehicle was returned !!! Yet ironically in he vehicle that I borrowed I found a key and I honestly returned the key back to the service person . too bad I didn't happen in the case of our missing Beats by Dre speaker pill that cost a little over $200.00☹️

Great customer service!

Neeraj from service dept was very helpful in arranging for our service/repair and getting a loaner car. Highly recommended.

Had an excellent experience in purchasing my bmw from them. It was a far superior experience compared to competition in the area. I've bought quite a few bmw's and will be returning here for future purchases.

The buying experience of BMW from the BMW of Mountain View is always the best but service is always horrible. The service department is just there to hurry up and take money from the customer (maximum they can). I had an online coupon that I was not able to apply. I even requested and asked the advisor and his response was sorry corporate has stopped discounts - So funny. My Best Service Advisor was Rayford. I have been going to BMW of mountain view from last 6 years and as Rayford left, these people didn't know who they are dealing with or how my relationship was with Rayford. They handed over my account to 1 advisor and then to another without understanding the loyalty of their customer. I am so disappointed that even if they pay me money I will not use them anymore. Their customer experience sucks. Loyalty means nothing to them. I am very disappointed. I have spent over 10K on my service from the time I have bought a car and now sorry to say you have lost a good loyal customer.

I recently took my BMW for a service covered under warranty. I had an excellent experience overall. I got a 5 series a loaner car which was great. The issue with my car fixed in a timely manner. Special thanks to my service advisor Neeraj Bhambra for making this process a breeze.

Great service from Branden Casey

Andrea Contreras is an awesome service advisor who takes the service.I would recommend the service department for good service.Thank you for all your help Andrea.See you next service...

Very good service and no hassles on my 2012 M3 Convertible

This time the service was pathetic to say the least. I calling the service dept on 8/29, i was told that if i need loaner car the earliest available date is 9/7. I agreed to it, i really needed loaner car as I live and work in South San Jose. When I went for service i was told that there is no loaner car on my name. No one was taking the ownership and passing me to another person. Even Service manager showed his helplessness saying that he does not manage the service calls. I repeatedly asked to get me to someone who can talk to me on goof up but they did not agree. On the top of it service manager said that they do not provide the loaner for tyre pressure light. Shouldn't this be known to the person who was booking the service. Had to sit for more than a hour to get by car checked, had to missing important meetings, that was the reason I had asked for loaner and took the time slot of 7.30 AM...

This time the service was pathetic to say the least. I calling the service dept on 8/29, i was told that if i need loaner car the earliest available date is 9/7. I agreed to it, i really needed loaner car as I live and work in South San Jose. When I went for service i was told that there is no loaner car on my name. No one was taking the ownership and passing me to another person. Even Service manager showed his helplessness saying that he does not manage the service calls. I repeatedly asked to get me to someone who can talk to me on goof up but they did not agree. On the top of it service manager said that they do not provide the loaner for tyre pressure light. Shouldn't this be known to the person who was booking the service. Had to sit for more than a hour to get by car checked, had to missing important meetings, that was the reason I had asked for loaner and took the time slot of 7.30 AM...

This is one of the friendliest dealership I have been to, everybody is nice there!

My advisor was David and he took good care of my x6. He was very thorough in his work. Please visit only BMW mountain view if you are in Silicon Valley and ask for David, you will know why.

I am happy with the 100-k miles service to my 330i BMW. The service advisor was cordial, and answered all my questions after consulting with the technician that inspected, and later repaired the car. We also had a chance to discuss the cost of the repairs before the technician started the work. The service was done professionally, and my BMW is running great.

I have always had great experience with their service here and BMW service in general (worry free maintenance up to 100k miles). Although, the place is small and always busy, the quality of service doesn't seem to be affected. They go above and beyond to not only fix customer complaints, but also fix other things the customer do not see or know about, and its all under warranty.

Wonderful experience!

Prompt, friendly service, with a convenient shuttle to and from work. Great job!

The service experience was great! Neeraj came to me as soon as I pulled up their drive way. Took my keys, told me how long it will take and that's exactly how long it took. I didn't have to wait (other than at service time) for anything else at all.

Been buying cars here for many years. Helpful staff

Worst service appointment I have ever had. Waited at least 20 minutes for a service attendant to deign to seem at my car. I was leaving it the afternoon before its early morning appointment for a routing oil change, etc. Got a call at about noon saying that it also needed a $400 wheel alignment. Car was supposed to be ready before 4:00 PM and I wasn't called that it was finished until after 5:00 PM. Tried to pick it up the next morning but waited at least 1/2 hour for them to bring it around. Said that it was blocked in and they had to move a lot of other cars. BMW of Mountain View is a victim of its own success and I will find another dealership for my service needs.

Everything was perfect,great service!Martin has very strong customer service skill and knowledge.He is very friendly and kind too!He was helping me what I needed that was really helpful!I really had excellent experience with Martin in BMW mountain view!

Our overall experienced with our salesman, Sergio Castro, was excellent. Sergio accommodated us Saturday night September 3 even though the car dealership was about to close. Keep up the good job. While our experienced with salesman was good, it was not the same with the finance person. Finance person attitude changed the minute we declined the extended warranties. Didn't explain to us on details what personal checks are allowed to be issued or not. Finance person told me company can't accept a starter check & suppose to be sign in her presence. But she didn't explained that to us the night before instead the next day she wanted me to either get my wife and make her sign another personal non starter check or bring a check I sign it in front of her. We reside 45 miles from this dealership, long weekend & traffic was really bad. It will take at least 90 mins for me 1 way to go back home. Fortunately I have a personal check in my wallet. We purchased 9 brand new cars before & this is the first BMW we have, our experienced with the finance manager on this BMW Mountain View is not good at all. We are giving it a 5 star rating because of the salesperson and the car but not the overall process.

Rip off. I needed to buy a parking light for my 328i. They have an H6W lamp for $18.10. You can buy the same part on the internet for under $4. If they are going to mark up a light bulb more than 4x, imagine what they do for cars and service. Bye bye BMW of Mountain View! I will find someone else to do business with.

Walked in, couldn't get a single salesperson to pay attention to us. So we walked out. Business must be good if they can ignore customers.

Great service and great team to work with.

It only took me 2 days from having the idea to lease a BMW to driving the car home. Bahman Farzan was very helpful during the whole process. He provided different options and explained pros and cons of each scenario thoroughly and let me make my own decisions. He was able to answer all my questions. He was not pushing. I can feel the trust during the communication. Great experience! Will go back to him 3 years later for a new one.

Andrea Contreras did a wonderful job making sure my service experience went smoothly and quickly!

Brandon Casey is really helpful, he went out of his way to make sure I had a great experience every time I went in either for service of faulty parts. He followed up and ensured everything is working as expected and even scheduled loaners when there were delays.

This dealership really goes above and beyond. Great experience, Tony was a tremendous help, and I was given a tremendous deal on my lease. Highly recommend!

Fantastic purchase experience. Lee and Steve were very helpful with the features of the car and the entire financing and title transfer (for my trade-in) process. The new car itself is superb, and I got a good deal on the extended warranty and maintenance upgrades. They also gave me a fair price for my trade-in, and got all the paperwork for it sorted out. I'd highly recommend BMW of MTV!

The Encore session for my new 435I was excellent. I learnt several key functions that will be very helpful. For example enabling me to initiate or receive phone calls hands-free while I am driving. The Lead genus helped a great deal to focus me on the important product features/ functions that must be learnt; so that I can then easily follow up later to set up more complex customization. Thank you!

We bought our BMW from BMW of Mountain View. We got an amazing service from the sales agent Zari Shirmohamadali. She was friendly and very informed which made the buying process very easy. We like many just knew that we needed to get a car and walked into the dealership. Zari patiently walked us through the pros and cons, and yes "cons", of individual models. This greatly helped in better decision making of choosing the right car for our family.

Branden Casey was the associate from BMW of MV who helped me. My car was due for it's last included service. Branden was very professional, patient, and helpful. A pleasant personality to work with. He answered all my questions promptly. There was one question about using App with my BMW for which he did not have an answer, but he immediately contacted another member of his team and got me the answer. He timely called me to inform of the progress and delivered on time. 5 stars for Branden. The facility is a challenge, the entrance is packed and busy. Service based on paper provided was all completed per the guidelines and I received a confirmation from mycarfax app that service was performed. That keeps my records up to date.

Excellent experience. Top to bottom. Looked for cars at 3 other local BMW dealerships and was wholly unimpressed. BMW of mountain view was superior in all fronts.

I was completely satisfied with My Lease Car Buying experience at this dealership. Joe Wahler was the representative that took care of all the paperwork. He suggested the best options, responded to my emails explaining every little detail of the cost and ensured the process was smooth and transparent. I exactly knew what i would be paying before i entered the dealership. I spent 20 min dropping the car for inspection and 20 more min to sign the documents when i went to pick up my car couple of days later. Thank you Joe.

As usual, great service by David Truong!

Great experience while purchasing our new BMW 428i. Zari is the best! She is patient and wants to be the best help as possible. She explained us the benefits of buying versus leasing, took enough time to show us the cars despite of her busy schedule, provide honest feedback about the pricing, etc. All these helps us to take our decision about purchasing the car. I still have a small portion of work left on the car and she is constantly following up with me and bodyshop person to schedule and get it done. It was a breeze and a pleasurable experience with Zari & BMW Mountain view location. Johnny is one stellar guy! Keep him happy!

I was completely satisfied with my recent service visit. This was my first service appointment since I bought the car and i was a bit hesitant to schedule the service on a busy weekday. As soon as I went in, I was greeted by John Roy(my service advisor) and he explained to me the thorough inspection the car would be given as part of the service. BMW of MTV even hooked me up with a loaner car for the rest of the day. Thanks to John and his colleagues, my car service went by without a hiccup! The car service itself, was great and up to my expectations.

Once again at BMW Mountain View in the service dept waiting for a loaner that was supposed to be ready 4 hours ago. Two BMWs, a 750li and a 650i, both with rough experiences here.

!! DO NOT USE THIS DEALER'S SERVICE!! If possible, I would give it less than 0 stars. Last week my 2014 x5 got a flat tire and was towed to Mountain View BMW for service. SEAN SUNDLAND was my advisor. He MEASURED the threads of all tires, put down the numbers of 5s or 6s on a piece of paper and explained to me that I needed to replace all 4 tires. He then gave a quote of $2600. I told him this was the not the price on their website. Sean made a call to service department and told me the price was not updated on his computer, so reduced the price to $1600. I asked him how about factory warranty. He answered me that there was zero warranty on BMW tires because it's a performance car and from Europe. I asked him again that tires were usually covered by factory warranty on a pro-rated basis. Again Sean confirmed to me that there were zero warranty on BMW tires. Next Monday, when I went there to pick up my car, I printed out warranty contract from tires manufacturer (which clearly states that all tires are covered on pro-rated basis) and the exact price breakdown from their website. I showed them to Sean. He then had to adjust my price again but refused to honor the warranty on pro-rated basis. He first told me that for 16-year of his experiences, he never knew this. Then he said the old tires were thrown away, he couldn't know what had left. I should keep track of the tires usage. I immediately reminded him that he had measured the tires before the service and asked him to check the work paper. Sean checked the paper and finally agreed to give 30% (though the paper had 5s or 6s on it) pro-ration, but only on ONE tire. You kidding me? Do customers have to put nails to all tires by themselves to get all the warranty?? I was trying to talk to managers, but no one was available because it was late afternoon. I left my number at front desk and asked whoever in charge to call me back. Next day, I had to reach to them to request talking to managers. Eventually a gentleman (Gary?) called me back. He insisted that there were zero warranty left on my tires. I read back the exact sentences on manufacturer's contract and emphasized that it's not only about money, the advisor was very unprofessional and treated customers like idiots. He then said that he was going to call the manufacturer directly and get back to me. But couple of days past, I never got a call from the dealer again. I owned several cars and never have had such rude, unprofessional and terrible experiences.

I was completely satisfied with my recent service visit. This was my first service appointment since I bought the car and i was a bit hesitant to schedule the service on a busy weekday. As soon as I went in, I was greeted by John Roy(my service advisor) and he explained to me the thorough inspection the car would be given as part of the service. BMW of MTV even hooked me up with a loaner car for the rest of the day. Thanks to John and his colleagues, my car service went by without a hiccup! The car service itself, was great and up to my expectations.

This was my first car did service in moutain view. My service Andrea helped me fix my water pump, oil leak, and battery replacement. These work were all done in 3 days and I got a loaner car while my car was fixed. This was my best BMW service experience.

I had bought many other cars through different dealers, but this was best experience ever. Especially Laura Blanc was very helpful and nice to me. Thanks Laura! Highly recommend this place, enjoying my new X3 ride.

I was very pleased with the service, time, accommodations, work and communications of BMW in Mountain View. They were very diligent and conscious of my time, money, and concerns during extensive work done on the car. They communicated with me while working to have BMW USA part of the process to help resolve problems and errors done at Stevens Creek BMW. I highly recommend and thank them for all their GREAT work.

The service was good. I got a drop off when I left car. As they had to replace the part they arranged for a loaner untill it got fixed. So overall it was a good experience.

Really simple service experience. No wait, free loaner, nice people at every step, back to me within a few hours. This was a new leased vehicle so YMMV if you have more complex needs or older vehicles

I have always had great experiences with BMW of Mountain View's service department and my last one was no exception. When I bought my last vehicle (with run flats, ick), I also purchased the tire warranty (which has already paid for itself, by the way). But I digress. Long after the service department closed on a Friday night, I discovered a rent in my tire. I took it to Mountain View BMW Saturday morning, found out service was by appointment only, but they (very nicely) were able to squeeze me in. Not only did they replace my tire, but topped off all my car's essential bodily fluids and washed her, too. Bonus points for getting me in and out before noon ... all without an appointment! I just wish they had a more efficient checkout process in place since that chewed up about 30 unnecessary minutes.

Andy Simental was extremely helpful and accommodating. I was able to get a loaner vehicle with his help despite being denied at the front desk due to the lack of cars available at the moment. Andy was friendly and got all my issues resolved.

My Service Advisor, John Roy, was very helpful and took care of all of my issues.

The staff is great and very helpful,you definitely want to talk to Sean Sunland he is an excellent Service Advisor.

This place is awful. Needed to get my tire checked as car was indicating low tire. Went to see service advisor who looked at me like I had 3 eyes. He pawned me off to someone else who pawned me off to another person and then yet another person. The thug that "helped me" drove away in my car without saying a word. Never told me when it was done or if there was any issue with the tire. I found my car in the middle of the side street, unlocked and with the keys in it. When... I mentioned the poor service to the cashier and asked if I could speak to someone she too was a great representative of the horrible service. No one had any interest in helping anyone, no bias for action, no care for the customer. If you are going to sell the cars and great service then you should live up to what you represent. I will drive out of my way to get my car serviced elsewhere in the future. I suggest you do the same. See More

We had a pleasant experience at BMW of Mountain View. Thanks Abdul Hamid!

My salesperson Bahman Farzan was outstanding! He was knowledgeable, courteous, and helpful in closing the deal I wanted. He even matched a competing deal! Highly recommended!

Took our car to BMW of Mountain View for routine maintenance. Had an excellent experience. Our service advisor, Andy Simental, was very friendly and helpful.

The service at BMW of Mountain View is always a really good experience. In my previous car service 2 or 3 weeks ago, I received a coupon for an BMW Spa Detail Service, the original price is $299.99 and it cost me just $149.99. They have a very friendly web site to schedule an appointment for the service. The people that receive the cars are ver nice guys, they are very punctual and they already have a list with all the details, they offered a bottle of water, coffee or tea, while you are waiting for your shuttle service to go work or go home with no more than 15 miles away from there, also this time, (first time for me) they give me the service to pick me up from work to go for my car. I was treated amazing and I received an excellent service.

Excellent experience!!!!! Eric Loncharic greated me with a smile on his face,introducing himself and explaining how the process will unravel. Initially the estimated time for the work to be done was two days but they finished the work the same day 👍🏻(great work)! Eric stayed in touch communicating with me and describing the scope of the work . Great communication skills! They made me feel home...Eric even went out of his way helping program my extra key in no time ,making sure that I received all the attention and expertise I asked for! 5 stars professionalism!

I just moved to this dealer, and my service advisor and the service itself were all that I was looking for when I selected this dealership.

Brought car in for scheduled maintenance and reported an issue with the gas pump. Been reporting this issue for three since, since owning the car, and they've never fixed it. This time they completely dismissed me without even looking at the issue, claiming it's a "common issue" and "user error".

We had very good experience here. The price is very competitive and the service is considerate. Laura and Martin were helping us close out a satisfying deal.

Branden is awesome.

Tony Helmand is the Sales that every one shall ask for. He has help from viewing the car, price and continue to follow up to ensure we are completely satisfy with our X3.

It's been a great experience and service for Sale - Tony Helmand. He is not just sale the car and call it done. He has been follow up to ensure that we are happy with the purchase and what can he do better to make us satisfy and happy with our new car

Great service!

Abdul is a friendly sell person, he gave us time to choose the cars, show all the cars detail, answer all our questions and test drive. we will come back for our next car at BMW mountain view.

Thanks Eric Peng to help us find the good deal for 2016 328i for lease 3 year. We get a loaner car with very great deal. This is our firs BMW car and my wife is very happy with that. Thanks Mountain View BMW and Eric Peng.

My experience here at the BMW of Mountain View tremendous, prior to arriving I posted my interest for a vehicle that was listed on the webpage and just minutes later I received a phone call from the dealership to schedule a viewing of the vehicle. The car that I originally wanted, unfortunately was sold prior to arrival but I was informed before arriving. Lee Cai assisted me throughout the process and gave me a few other options that sparked my interest. Originally I was window shopping but after he showed me the BMW x3 and all the great specs, I fell in love. Moments later I was signing the paperwork to my new BMW! Lee made the process really easy and was very informative. I definitely would recommend coming back.

My sales people (Steve Hill and Pablo Solorio) provided helpful and great services in getting my first bmw, making everything very smooth and easy.

Sean Sunland is super responsive and provides amazing customer service. I am a client of his for life

At BMW mountain view service center Daniel Martinez is the go to guy when it comes to car service. He knows Cars in & Out and more so he is a great customer advocate. You want him on your team if you care about your car.

Branden was amazing. Great customer service!

Regular maintenance visit. No surprise or charges. On time and smooth drop-off and pick-up. Met my expectations.

My wife and I were looking to lease a new 2016 BMW235i and had several back and forth emails with Eric Peng about availability, pricing options, etc. We made an appointment and drove the 52 miles from our home to the dealership. Upon arriving and meeting Eric, we realized the offered auto was not for us. Undeterred, Eric helped us find a 2015 M235i that had the color, options and trim that we wanted. The trade-in and price were quickly and fairly determined, and we drove away with our new (170 miles) 2015 M235i convertible. In all my interactions looking for this model BMW online and at several dealerships, Eric Peng was the most helpful salesperson we met. Thanks, Eric!

Our client advisor was knowledgeable, I tried other dealers but only this dealer had answers right away. I am pleased with my purchase and the service our client advisor and staff at BMW give.

My experience was pretty good. The technicians at the service station had to perform testing regarding certain issues. I was satisfied with the work and explanations I received for the service. Overall the car came out in a better shape. Thanks Andrea for her services.

Service was stellar. I was seen right away when I brought my car in the morning, I obtained a rental of equal value, and I was called when the car was ready to pick up. Andy was great and went out of his way to ensure good service. My only issue was picking my car up... I had nobody ahead of me yet it still took 15 minutes from the time I left the cashier until the car came to me. Minor annoyance after a really great experience.

I bought a brand new BMW without having to go through any buying stress. After talking to Michael a couple of times we signed the deal and I was able to pick up the car 2-3 days later. To summarize, I had a great buying experience ... But now the real challenge begins with experiencing their service department ... Hope they don't disappoint either :-)

Jackie Lian and all the bmw team did a great job they were all very knowledgeable and helpful, their prices are lower compare to other bmw dealers in the area that is why I chose bmw of mountain view

Hi Andy I had a good service from you, I am very appreciated for your help. Thank you so much! Best Regards Your Customer

This is a great place for car maintenance. Location is convenient, and the staff are very knowledgable and professional. David Truong, the service adviser, is very caring and makes sure everything is clearly explained and taken care of. Highly recommend this place!

Service was ok.

Nice car, nice buying experience with Lee Cai, thanks!

Bahman is really kind and patient. He helped me a lot on trading in old car and buying the new car. Would definitely recommend this dealership.

The Service rep is professional and strive to provide customer satisfaction.

Wayne was awesome with all help and guidance for my car. It was my second service and all Aces to Wayne compared to first one where i was totally unsatisfied. Keep the good work Wayne! and many thanks for making it easiest possible thing for me.

Not the best BMW dealer for prices in the area.

The BMW of Mountain View Service department did a great job. Specifically my service advisor, Andy Simental looked after my every need. He researched and promptly called me back regarding some insurance coverage items that were outside the norm. He was prompt and persistant and made sure he answered every question. I give him, and therefor BMW of Mountain view 5 stars.

Pretty terrible experience. My car was in for almost $8k in repairs and 3+ months. I got it back with a shocking coat of dust and grime, and the repairs were not complete. Its like no one did any sort of quality control check. My right headlamp warning light is still on (I paid to have this repaired), and my left headlamp is hanging ("sorry, looks like the repair tech forgot a screw..."). I was also over billed $500+. Headaches galore as I now have to work to correct all this with the dealer.

Here's the good news: the engine problem that I brought the car in for was fixed. Here's the bad news: I asked Sean to put on my new license plates, provide tire valve caps that were missing when I bought the car a month before, and upgrade the satellite radio that was installed when I bought the car (a preowned 2015 328i). When I came to pick up the car, none of this had been done, and I had to wait about 45 minutes to at least get the plates put on. Forget the valve caps and the radio. Not terrible service, but not the best either. I did learn one thing: if you want something done on your car, MAKE SURE THE SERVICE GUY PUTS IT INTO THE COMPUTER. Otherwise forget it.

The crew at BMW of Mountain View did it again with thorough, prompt and top-notch service. David Truong runs his shop with pride, caring deeply about the customer experience. He follows up on his team's fine work, so no stone is unturned. Thanks again, BMW of Mountain View!

I want to thank BMW of Mountain View for making my buying experience an excellent one. It was a pleasure working with Laura Blanc, the Internet Sales Manager, on the purchase of my new vehicle. We were able to quickly arrive at a reasonable price very quickly, and the car purchase went very smoothly. Laura's pleasant, attentive, and straight-forward approach was very much appreciated throughout the buying process.

Extremely helpful and nice people! Sergon Attisha and Youkhana Tawar are the go to people here! Can't say more! Thank you Sergon and Tawar! 1 july 2016 One of the best services experiences by BMW. Thank you Sean Sundland!

My wife and I had an amazing experience leasing our Second car with BMW Mountain View. Both cars are great. Laura Blanc made my life easy through BOTH occasions. She helped me to find the best car I am looking for (SPORT BACKAGE) with very good price too. I encourage all BMW fans to go to Laura to get their next car. Laura is such a helpful person.

I recently had a a very good experience at BMW of Mountain View working with Eric as my service adviser. I had MPPK installed on my F30 335i. Everything went very good. The work was done within the time frame I was promised. I used their shuttle after I dropped of the car and back to pick up the car. The final price ended up being lower than I was originally quoted. Planning to come back again.

Great service.

I had wonderful experience buying my 535i at Mountain View. I love the car and team there Zari, Len and Peter made my buying experience very pleasant. I believe I got the good price too, so I recommend everyone to go there for their next best car.

I brought in my BMW x3 to the BMW dealer in Mountain View on Monday due to the failure of smoke check. Our advisor is Daniel Martinez. He honestly explained the issue to me in great details. He also taught me and showed me how to switch the stick from automatic control to manual mode. Thanks for his great help.

very helpful and thoughtful. Definitely recommend it!

Tony Helmand was very helpful and patient. I appreciated his time and efforts getting me the vehicle I requested. Also offering a fair trade in amount. thank you, BN

A pleasure as always to bring my car(s) in for service. My service advisor Eric is always friendly, honest, and on top of it. If your BMW needs any servicing bring it in to them and ask for Eric in service. You won't be sorry.

I had a service for my 328I recently it was worst experience I had. Service Manager is Garry Wilson, they haven't washed the car at all. Lot of stains all over, on Hood. So, I was offered a free wash, this time they did even more worst, left those stains same way , door windshield got stains can't explain. I will never take a service from them.

I did a tire replacement in the shop and specifically asked the guy-Daniel to save my tire (which is already well patched, just for safety reason I chose to replace) in my trunk. When I picked up the car on Thursday, the tire was not there and I asked the front desk to call him and he promised to send me the tire by a driver to my place. Ok, fine. Friday, I was waiting for the call, since my lab has weak signal, and I had to step out every now and then to see if I had a missing call. Nothing happened. I drove to the shop to see him and he gave me a rude answer: "we cannot find it now and we can offer you some cleaning next time..." WTH I told to his manager, forgot his name already. Then Daniel showed up again and promised again to give me a call on "Next" Monday (which is yesterday) and delivery, blabla. I said "please dont forget!"... OK, today is Tuesday and shop is closed now. I heard nothing back from him. I am not sure why this place can have 4.4 star rating, unbelievable!! I guess, I will have someone from this place and give me a number to call, just like other people who gave 1 star, but I dont like to call anyone. Just give my tire back!! I like to save 0 star if I can. ------------------------------------------- Finally, I got it today, which is 5 days later.

Braden was very helpful , he calls me and update my cars situation and explain all the details and choices I have to meet my repair and to do the right things and parts to fix my car, I know have different personal all the time

We had a great experience with our salesperson, Laura Blanc. We made multiple visits into to explore our options, and she worked very hard for us to find the best deal that fit our budget and car preferences. This is our second lease with Laura, and we will definitely be back next time!

Laura Blanc is amazing. Even more than the car(which is great), I am pleased with the service provided by BMW of Mountain View. When you need a car, go to BMW Mountain View.

I am deliberately lowering the score from Good to Poor. I spent 2K on repairs of my car and yet when I picked it up, it had a layer of dust on it . I had called the rep to fix an air vent back into place - wasn't done. In a couple of hours, the Coolant light started going off randomly. Now I don't know if I should really bring back the car. They were supposed to have checked everything . Two voicemails and two days later, there's no response back from the dealership. This is my worst xperience in 10+ yrs that I have been going to BMW MV.

Service department is awesome, sales could be better though...

I came to BMV MV for car service, but he was trying to sell a new car to me and didn't bother to go through the service items to be done with me. Also after I signed off with the front desk and was told by him someone would bring my car had to me in 5 minutes, instead of I had been waiting for almost 40 minutes, standing outside of the lobby. I have been in BMW MV many times, this is the worst experience I have.

BMW of Mountain View services all my BMWs and I would not trust them to anyone else. They are prompt, thorough, friendly, and knowledgeable. While all the people at BMW of Mountain View are great, my service advisor, David Truong, is exceptional.

Great service center! Highly recommend Mountain View BMW if you need dealer services.

We leased our new BMW X3 with Alec and he was fantastic! Truly went the whole 9 yards to be helpful, make sure we got a good deal, and the right car for us. I would HIGHLY recommend working with Alec to anyone looking for a BMW. Also, this dealership was a lot more accommodating and less pushy than a few of the others we visited in the area. Best deals and service at BMW of Mountain View!

Zari is very knowledgeable about BMWs, straightforward about pricing and quite reasonable of showing the pros and cons. I trust her very much in purchasing my BMW and would recommend my friends to her in the future.

Brought a certified 2015 X1 with 8K miles. Very clean with some items missing but the sales woman assisted in obtaining all the items except for s cigarette lighter. The vehicle was medium option loaded. The only thing couldn't figure out is media option with reading different external devices. It doesn't do the same with my 2015 435i. Their genius couldn't figure it out either. We 're still working on resolution

Bought a used car there - the experience was positive, the whole deal was simple and smooth (a bit too long though). Managers were helpful, car was in a good condition, clean and fuelled.

Recently we purchased a BMW i3 from Sergio and Alec. At beginning, we got a quote with quite fair price from BMW Mountain View through Edmund,com. Unluckily that car had been reserved by other customer. However, Sergio gave me another identical car with an unbeatable price. The whole process is very quick and hassle-free. Everything is quite clear and you don't need worry about any hidden fee. Recommend it !

My car was in for a scheduled maintenance. The check-in process was easy without having to wait long (less than 5 mins). The waiting area always has been clean with plenty of water bottles and a Starbucks/Peet's espresso machine. The service associate (Wayne) was so helpful on taking care of the maintenance and some of other lingering issues. He was good at listening to me and following up those as well. He basically showed how a customer should've been taken care of. I'd recommend this service facility to all.

Auto Nation BMW of Mountain View did a bunch of repairs on my vehicle damaging crucial component without telling me, returning my vehicle hazardous to drive for the whole engine, not following proper procedures and showing signs of neglect and incompetence. I have a 2004 BMW X5 3.0i and I went to this dealership for a check up and to use up my extended warranty to change some leaking oil gaskets. They performed a oil filter housing gasket repair, oil pan gasket repair and a window regulator. The oil filter housing gasket is a typical source of oil leakage on E36, E46, E39 and my BMW X5 E53. In order to change that gasket involves removing the back radiator fan which is DIRECTLY connected to the engine water pump. If not gentle and careful an incompetent mechanic can damage the water pump causing major hazard and potentially engine overheat. I have owned my car for over a year and have checked my fluid levels almost daily and also checked underneath my car for leakages daily. Occasionally I have noticed small and tiny DROP of oil but nothing more than a drop, ever! I've driven my car more than 10k miles without ever filling up and adding coolant to the radiator. Upon picking up my car I noticed large PUDDLES of water in the first 2 days. There were periods of rain so I thought it was the rain but then I checked my coolant level and noticed it was low so I filled it up. After filling up again and again the result was a large puddle of water, something that had never happened before I made the mistake to take my car to AutoNation BMW of Mountain View. Their explanation to this was that the water pumps on these cars break and that my oil leakages were so severe that there would have been no way to notice coolant leakage. Now if you listen to their explanation one would have think he/she is imagining things and if you believe what they are saying then you would have to be mentally and psychologically INSANE! My car had tiny drops of oil before I went for repairs and now it was making PUDDLES of COOLANT so large that you could practically take shower underneath the car. I spoke to a few personal mechanics and did some research about how they could have caused such an enormous damage. When removing the fan which is directly connected to the water pump one has to be gentle and careful. Leaning on the bolt, hitting it with a hammer to remove the part, over tightening it or using force can EASILY DAMAGE water pump Auto Nation BMW!!! Not only did they damage my vehicle but they did not have the dignity to repair their mess ups! Didn't have the dignity to let me know they damaged it and was leaking coolant, and didn't have the dignity to even fill up the coolant level as I could damage my whole engine driving it without coolant. I went back to them so they can check their repairs and of course they didn't admit to any wrong doing and upon returning my car a second time they didn't fill up my coolant level AGAIN for the second time, leaving it running with low coolant. Some "handyman mechanics with common sense" they got there, LOL! They said they couldn't have determined coolant leaking when it was making puddles? I wounder if the mechanics took a shower underneath the car or even more scary if they damage your car on purpose. Another repair the did was oil pan gasket which involves draining all the oil out of the engine and hopefully filling it up with fresh new one. My oil life meter on the car computer was NOT Reset! I asked them did you change my oil, because you have to, and when you did, did you change the oil filter? Their answer was that they don't know but they must have! If so why was my computer oil life meter not reset? Another repair was fixing my window regulator. Upon bringing my car back the door dash was hanging on whatever connections it could and no one had noticed it. I looked around, no one around to help, scratched my head and pushed the dash into the clips myself and drove off. Auto Nation BMW is VERY SLOPPY and INCOMPETENT, they don't have DECENCY, DIGNITY, causing more damage than good!

Auto Nation BMW of Mountain View did a bunch of repairs on my vehicle damaging crucial component without telling me letting returning my vehicle hazardous to drive for the whole engine, not following proper procedures and showing signs of neglect and incompetence. I have a 2004 BMW X5 3.0i and I went to this dealership for a check up and to use up my extended warranty to change some leaking oil gaskets. They performed a oil filter housing gasket repair, oil pan gasket repair and a window regulator. The oil filter housing gasket is a typical source of oil leakage on E36, E46, E39 and my BMW X5 E53. In order to change that gasket involves removing the back radiator fan which is DIRECTLY connected to the engine water pump. If not gentle and careful an incompetent mechanic can damage the water pump causing major hazard and potentially engine overheat. I have owned my car for over a year and have checked my fluid levels almost daily and also checked underneath my car for leakages daily. Occasionally I have noticed small and tiny DROPS of water but nothing more than a drop, ever! I've driven my car more than 10k miles without ever filling up and adding coolant to the radiator. Upon picking up my car I noticed large PUDDLES of water in the first 2 days. There were periods of rain so I thought it was the rain but then I checked my coolant level and noticed it was low so I filled it up. After filling up again and again the result was a large puddle of water, something that had never happened before I made the mistake to take my car to AutoNation BMW of Mountain View. Their explanation to this was that the water pumps on these cars break and that my oil leakages were so severe that there would have been no way to notice coolant leakage. Now if you listen to their explanation one would have think he/she is imagining things and if you believe what they are saying that you would have to be mentally and psychologically INSANE! My car had tiny drops of oil before I went for repairs and now it was making PUDDLES of COOLANT so large that you could practically take shower underneath the car. I spoke to a few personal mechanics and did some research about how they could have caused such an enormous damage. When removing the fan which is directly connected to the water pump one has to be gentle and careful. Leaning on the bolt, hitting it with a hammer to remove the part, over tightening it or using force can EASILY DAMAGE water pump Auto Nation BMW!!! Not only did they damage my vehicle but they did not have the dignity to repair their mess ups. didn't have the dignity let me know the damage it and was leaking coolant, and didn't have the dignity to even fill up the coolant level as I could damage my whole engine driving it without coolant. I went back to them so they can check their repairs and of course they didn't admit to any wrong doing and upon returning my car a second time they didn't fill up my coolant level AGAIN for the second time, leaving it running with low coolant. Some "handyman mechanics with common sense" they got there, LOL! They said they couldn't have determined coolant leaking when it was making puddles, I wounder if the mechanics took a shower underneath the car or even more scary if they damage your car on purpose. Another repair the did was oil pan gasket which involves draining all the oil out of the engine and hopefully filling it up with fresh new one. My oil life meter on the car computer was NOT Reset! I asked them did you change my oil, because you have to, and when you did, did you change the oil filter? Their answer was that they don't know but they must have! If so why was my computer oil life meter not reset? Another repair was fixing my window regulator. Upon bringing my car back the door dash was hanging on whatever connections it could and no one had noticed it. I looked around, no one around to help, scratched my head and pushed the dash into the clips myself and drove off. I had another window regulator repair at AutoNation Acura of Stevens Creek, they did exactly the same thing and even broke my window blinds. "Great Job" mechanical handy man, makes me wonder since they didn't clip my dash, broke my water pump if the rest of the bolts they tighten are properly torqued?!? Auto Nation BMW is VERY SLOPPY and INCOMPETENT, they don't have DECENCY, DIGNITY causing more damage than good! Two times they did not fill up my coolant level after causing a major coolant leak, letting me drive off with a potential hazard to my engine and car. HEY AUTONATION, BMW, do an internal investigation and probe of your mechanics and service and at least follow proper procedures and prevention! Going to this dealer for service was like going to a slaughter house! STAY AWAY from AUTONATION and BMW of Mountain View!!! Go to Stevens Creek instead, hopefully they are better or better yet find a personal mechanic you could trust!

Auto Nation BMW of Mountain View did a bunch of repairs on my vehicle damaging crucial component without telling me letting returning my vehicle hazardous to drive for the whole engine, not following proper procedures and showing signs of neglect and incompetence. I have a 2004 BMW X5 3.0i and I went to this dealership for a check up and to use up my extended warranty to change some leaking oil gaskets. They performed a oil filter housing gasket repair, oil pan gasket repair and a window regulator. The oil filter housing gasket is a typical source of oil leakage on E36, E46, E39 and my BMW X5 E53. In order to change that gasket involves removing the back radiator fan which is DIRECTLY connected to the engine water pump. If not gentle and careful an incompetent mechanic can damage the water pump causing major hazard and potentially engine overheat. I have owned my car for over a year and have checked my fluid levels almost daily and also checked underneath my car for leakages daily. Occasionally I have noticed small and tiny DROPS of water but nothing more than a drop, ever! I've driven my car more than 10k miles without ever filling up and adding coolant to the radiator. Upon picking up my car I noticed large PUDDLES of water in the first 2 days. There were periods of rain so I thought it was the rain but then I checked my coolant level and noticed it was low so I filled it up. After filling up again and again the result was a large puddle of water, something that had never happened before I made the mistake to take my car to AutoNation BMW of Mountain View. Their explanation to this was that the water pumps on these cars break and that my oil leakages were so severe that there would have been no way to notice coolant leakage. Now if you listen to their explanation one would have think he/she is imagining things and if you believe what they are saying that you would have to be mentally and psychologically INSANE! My car had tiny drops of oil before I went for repairs and now it was making PUDDLES of COOLANT so large that you could practically take shower underneath the car. I spoke to a few personal mechanics and did some research about how they could have caused such an enormous damage. When removing the fan which is directly connected to the water pump one has to be gentle and careful. Leaning on the bolt, hitting it with a hammer to remove the part, over tightening it or using force can EASILY DAMAGE water pump Auto Nation BMW!!! Not only did they damage my vehicle but they did not have the dignity to repair their mess ups. didn't have the dignity let me know the damage it and was leaking coolant, and didn't have the dignity to even fill up the coolant level as I could damage my whole engine driving it without coolant. I went back to them so they can check their repairs and of course they didn't admit to any wrong doing and upon returning my car a second time they didn't fill up my coolant level AGAIN for the second time, leaving it running with low coolant. Some "handyman mechanics with common sense" they got there, LOL! They said they couldn't have determined coolant leaking when it was making puddles, I wounder if the mechanics took a shower underneath the car or even more scary if they damage your car on purpose. Another repair the did was oil pan gasket which involves draining all the oil out of the engine and hopefully filling it up with fresh new one. My oil life meter on the car computer was NOT Reset! I asked them did you change my oil, because you have to, and when you did, did you change the oil filter? Their answer was that they don't know but they must have! If so why was my computer oil life meter not reset? Another repair was fixing my window regulator. Upon bringing my car back the door dash was hanging on whatever connections it could and no one had noticed it. I looked around, no one around to help, scratched my head and pushed the dash into the clips myself and drove off. I had another window regulator repair at AutoNation Acura of Stevens Creek, they did exactly the same thing and even broke my window blinds. "Great Job" mechanical handy man, makes me wonder since they didn't clip my dash, broke my water pump if the rest of the bolts they tighten are properly torqued?!? Auto Nation BMW is VERY SLOPPY and INCOMPETENT, they don't have DECENCY, DIGNITY causing more damage than good! Two times they did not fill up my coolant level after causing a major coolant leak, letting me drive off with a potential hazard to my engine and car. HEY AUTONATION, BMW, do an internal investigation and probe of your mechanics and service and at least follow proper procedures and prevention! Going to this dealer for service was like going to a slaughter house! STAY AWAY from AUTONATION and BMW of Mountain View!!! Go to Stevens Creek instead, hopefully they are better or better yet find a personal mechanic you could trust!

My sales guy Michael Gervacio was fantastic! Very friendly and easy to work with. He got me the best possible deal and took care of me really well on a couple of follow up items of the sale was done. I highly recommend this dealership and especially Mike....I am going back here for my next BMW.

Great thanks to Michael Borbet for helping you organize my Euro-Delivery on my M3. He was quick and concise in all his communications. Most importantly, he was honest! Thank you once again for making my Euro-Delivery a great success.

Had a problem with A/C almost form the time I purchase the my BMW 328i 2009 from this dealership. I was told that the A/C on this model was built that way even though it was not blowing cold air as expected based on temperature setting. In 2014, 2 years after the above incident, I had taken my car to them for battery replacement and that's where they told me that there was some issue with A/C and had to repair it. I told them to go ahead and repair the A/C. The repair was expensive. The A/C worked fine for a while and after 20 months approximately, in April 2016 the A/C stopped working again. I took the car to the dealership in May 2016 and I was told to pay a service fee of around $290 again for just diagnosing the problem. I was told that they cannot assure the fix would work permanently and if it happens again they can't help it. Also they might have to do more elaborate diagnosis which may cost around $3000. Also now I'm out of factory warranty. If they had been proactive, they could have fixed this problem during factory warranty period. Also I was told the even if I spoke to the higher management they would not help me and it would just a waste of my time. I called BMW USA Client relations and filed a complaint. Till now BMW of Mountain View has not contacted me to talk about the problem and resolving it. Regards, Rachna Gutgutia and Sandip Agarwala

Quick efficient service.

BMW of Mountain view offers excellent facility and customer service. There was no pressure whatsoever from our Sales rep Zari Shirmohamadali and She is a true professional willing to go that extra mile and flexibility. She was willing to stay overtime even after the showroom closed on days though she knew we wont make the purchase that day. It was truly a fantastic experience and we were treated nicely and we felt really special and privileged. It was a pleasure working with you Zari and we are thoroughly enjoying our X5.- Thank you and surely i will refer you and bring friends over to you - Jai

Everything went exactly as promised. Love my car! a 320i with an old folks package that keeps me out of trouble

Every service visit I've had at BMW Mountain View has always reminded me of why I bought a BMW in the first place. The service here is outstanding Eric and his crew are always professional, know what needs to be done and after almost four years my car still runs like new.

I leased an i3 a few days ago. My wife and I have been loving it so far. The service provided by Zari Shirmohamadali is excellent. She's committed to providing best service. We arrived at BMW of Mountain View around 8pm, which was about half an hour later than the appointment. Zari was very patient and professional, which made the whole process effortless. Best car purchase ever!

My experience here was great. People are helpful and always eager to solve any problems you have.

Great buying experience with BMW Mountain View , Alec Kisin was great , considering we had a trade in it went pretty fast and easy , we are very happy with the service from Alec Kisin , we'll definitely go back in the future for another purchase I'm recommending the deanship and Alec to Friend and Family , Thumps up

Fantastic service and attention to detail was comprehensive! Bud was knowledgeable and excellent at describing the X5 we purchased. The dealership was also extremely helpful and response to all of my questions. We had an overall superb experience.

I made a decision to buy a pre-owned 328i after talking with the sales manager-Dmitriy. He was very helpful and patient. He always put himself in my shoes and then gave recommendations accordingly. It was a pleasant experience. I would recommend my friends who are bimmer fans to come to this store and meet Dmitriy.

Thanks to my salesperson Michael gervacio. He is straight to the point, clear in what he was talking and made my decision so easy. He didn't force me at any point. I didn't know i will be getting a car that day. I just went to checkout their inventory and came home with a 328i. I strongly recommend the dealership and thanks to Michael.

I did not buy my car here this time, but I wish I had like with my first car. I have always been satisfied with the service i get at the Mountain View BMW. The only issue I had was that I had to wait 20 minutes after my appointment for my service adviser. It was in the morning so it was very busy. Also, I was able to pick up my car earlier than scheduled, which was a plus. I was very happy that they drove me to work.

I'd been shopping for a 2015-2016 BMW X5 for about 3 months. I normally buy from BMW Monterey but they were quoting prices that seemed WAY above market so we wound up at Mountain View BMW by chance. Eric Peng responded to my website inquiry within 20 minutes of sending it in. We went back and forth a few times answering questions I had and nailing down a price. Once that was done, I went in, drove the car, signed the paperwork and drove off. All in all, I got an incredible deal and it was simple and easy.

Excellent service. The dashboard problem was taken care of under warranty and I was given a free loan car during the repair time.

BMW of Mountain View is extremely professional in dealing with customers. My Service Advisor, Eric Loncarich was very knowledgable and delivered my car right on time.

Background: Passenger Airbag recall - Rec'd letter from BMW/NA 9/15 that parts were available to comply with recall; immediately left a message at BMW/ Mt. View for appt., was told that name would be put on the recall list and I would be contacted; as of 5/16 no contact from BMW Mt. View; contacted BMW/Mt. View 5/16 and confirmed that parts were on hand at BMW/Mt. View and that our car, KC73107, qualified for the recall - made appt., for 5/16 for Passenger Airbag Module replacement. One week after making the appt., we rec'd a letter from BMW Mt. View advising us to bring in the car for the Airbag Module Replacement. On 5/16 the Service Consultant, Branden Casey was timely, efficient and professional - took no more than 10 minutes for check in. I was told he would call in the afternoon. Casey called c. 2:30 and was very apologetic - said they did not have Airbag Replacement Module on hand, was trying to get one from local BMW inventory and might have to keep he car overnight; said he would call later to confirm status. Casey also noted two items requiring attention: (1) coolant leak and (2) oil leak and asked if I wanted estimates for the required repairs. I declined and told him I was aware of the oil leak and its source and had noticed same coolant loss over the past couple of weeks and would continue to watch it - there has been no coolant dripped onto the garage floor. Casey called about 30 minutes later and said they had gotten the module minutes after he first called me and that the car could be picked up. I asked him about the noted coolant leak at the expansion tank and he said he would note the details for me on the paper work. All aspects of Branden Casey's efforts were professional and first class; his attitude and demeanor were as good as I have seen in over 40 years of dealing with BMW dealer "service writers/advisors/consultants". Would that all his colleagues were as good! My Concerns and Reservations are about other aspects of the recall timing and work of the BMW/Mt.View techs. 1. We waited 8 months after first contacting BMW/Mt. View for the Airbag Recall (9/15 thru 5/16) without any response form them. Then a week after making the appt., we receive a letter from them asking us to make an appt. Finally, I was told they did not have a replacement module on hand when the car was brought in after I had been advised that they had replacements available when I made the appt. With the resources available to them thru Auto Nation BM/Mt. View should be able to do better. Very poor management on their part. 2. Work of the BMW/Mt. View techs: (a) tire pressure - the door sticker on the car calls for 29 psi front, 32 psi rear; all four were inflated to 36 psi; I appreciate them trying to comply with the CARB directive on tire inflation - but please try and do it right. If some unsuspecting customer takes a cross-country trip with this level of over inflation they can go thru a set of tires in 10K miles. (2) the coolant leak: tech noted that upper and lower radiator hoses were poor condition and that expansion tank was also leaking; all three items were replaced with BMW parts within the last 4 years, the radiator cap was replaced in the last two years; checked coolant next morning after service at BMW/Mt .View and found expansion tank significantly overfilled resulting in excess coolant flushed out thru the radiator cap, leaving coolant residue all over the expansion tank - inspection showed no evidence of coolant leakage at the upper radiator hose; reduced coolant level yesterday and checked again this morning and found no further loss of coolant; 1982 to 2006 BMWs are notorious for catastrophic coolant system failures attributable to the 2,0 Bar (29 psi) coolant system pressure, especially when combined with overfilling. Overfilling of the expansion tank can lead to system damage as well as false evidence of leakage; first thing to check is the radiator cap - if the cap is defective high, an overfilling can cause immediate catastrophic damage; a cap defective low can cause a coolant loss of when there are no leaks. I find it incomprehensible that a tech at a major BMW dealer would overfill the coolant system. Also, no indication that they checked the radiator cap. It is this kind of sloppiness that will drive knowledgeable customers away. It is inexcusable. Summary: Poor dealer management, excellent customer service and sloppy work. Hence my reason for not being able to recommend BMW/Mt. View to others but being happy with the service I rec'd.

my service advisor was "Andrea Contreras". Avoid her. I dropped my car 328i for service on 5/2/2016. First of all, If she had concern about the customer, she better update the status of car daily basis. I got the first update after 4 days I dropped the car. Secondly she said over the phone on 4th day, she would cover the parking light replacement charge if I had allowed to repair the thermostat over the phone conversation. However, when I had picked up the car, they had charged it and I asked parking light replacement charge should be removed, then casher said it should be fixed by her, and I was not able to reach her what they saying is it is Saturday, she is not available. Anyway I had to pay the amount to pick up my car, and left message on voice mail and also did email to refund the amount I should get. I have not got any update on that. She has to fix and refund the amount I paid. I DO NOT THINK "Andrea Contreras" wants to work further in there as professional service advisor. Her service is terrible. I give warning everyone please avoid her. [contact info removed] I can not even give her one star, but I had to give at least one to post this message.

I guess we are not the right "kind" to be helped. Off to Mercedes where the customer service is! Looking at $100k+ pre owned cars, you would think any one would have helped! BMW OF MOUNTAIN VIEW SUCKS!

I leased my car. The sales experience was awesome, and provided me with a heightened and gratified feeling of how BMW has been tech-forward these past thirteen years, between my trade in car from 2003; to the lease model 2016. The internet sales manager I dealt with quoted a generous price, discussed my interest and pointed out some of the features as added value topic point during our discussion, no hard aggressive sales, but approach was gentle but direct. The finance manager also approached the transaction with genuine interest, and the BMW product specialist couldn't have been more knowledgeable ... the BMW advertising states that to own a BMW is having in your possession the "ultimate driving machine ...." and I got that from having the "ultimate sales experience ..." Thanks much. I look forward to more dealings with BMW Mt. View, as it has surpassed exceptional for any dealership I've ever dealt with in my buying experience .... and that goes all the way back to 1991. Thanks BMW Mt, View .... you ROCK!

Very quick and professional. Service completed ahead of schedule. Car ready to go when I arrived

Sales Manager Bahman Farzan listened to what model and price auto I was interested in and quickly showed me what he had to fell my needs. I would recommend him to other BMW customers.

I am not of a word guy. But the internet manager there are quite good and they process quickly. The overall transaction and the whole process was pretty smooth and they help us during that. I would surely recommend this place to purchase a Bimmer anytime.

Overall it was a nice experience at BMW Showroom. The staff was very responsible and good receiving.

I recently bought a vehicle here. Lee Cai and Sean Shah offered me an excellent service. They were very helpful and patient answering all my questions. It was the best experience I've had buying a vehicle. I visited other BMW dealerships and they weren't even close to the type of service they offered me at Mountain View's BMW dealership.

Bahman did a great job making the lease trade in and new car acquisition process easy. He gets a 5. He also went the extra mile in retrieving something that I left in the old car. The extended closing process Is a 4.

Laura Blanc made our buying experience at Mt. View BMW the best that we could recall. She was thorough, communicative and followed up with us after sales. I would highly recommend her to friends and family. Also, the finance guy was patient, easy to understand. All and all, a real pleasant and refreshing way to buy a new car. I never thought I would say that.

The new car experience can be obnoxious, protracted, and a waste of a day. BMW of Mountain View was just the opposite. Greater quickly, questions answered, reasonable negotiations and only about 2 1/2 hrs on site (that seems fast to me)

They were friendly, helpful and efficient in showing and managing the purchase of my BMW. Very happy with the entire staff.

Loved everyone in the Service department! Everyone was friendly, I felt like they actually knew me (although it was my first time there) and not in a cattle call like other BMW dealerships. I will definitely be leasing/buying my next BMW in Mtn. View!

My transmission light was on so I brought my car in and paid $$$ to get properly diagnosed and to see if I need software updates. This dealership told me that I need a new transmission. The estimate was 11k. I called couple other places and decided to go elsewhere. It turned out my transmission was fine but just needed fluids. Apparently this dealership never even opened up my car to look inside. The service advisor called me to say that transmission oil is all burnt inside. When we opened up in other shop.. It was so clear that we can see it through the brown oil. My car is running as new with just some fluids and couple patches. Total cost of $600. So sad that I can't even trust dealer's diagnostic.

Very good experience, My sale's person Alec was very professional, He showed me all the nuisance of the X5 and let me test drive various models without feeling pressure. HIghly recommended

this dealership is honest and makes your experience very easy. I will always use mountain view bmw

Really liked my interaction. Especially I liked that over email I could do most of my transaction, and most questions answered.

I came here on 3/24 with a emergency popped tire. Aaron Wang was my SA and he took care of me. Best service I had.

I go to Mountain View BMW because they are simply the best. I will pay a premium for the great customer service and competent work. David Truong in particular is a top notch service adviser. Highly recommended.

Stepped into Mountain View BMW with the intent just to look and see what BMW offered as I had been searching and test driving everything and eliminating them one by one. Time and time again in the years past driving, BMW is smart choice. Went to look at an M6, after driving multiple AMG Mercedes and not liking them. My thought is that an M6 would be the same kind of ride I did not like in the AMGs. However I spoke to Peter, the General Manager and he suggested I look at an Alpina B6 as it offered speed and comfort in luxury. I had not heard of Alpina before, but as he explained, it seemed it might be the right car for me. Peter introduced me to Alec and we did a test drive. There was no high pressure events and Peter and Alec offered an extended test drive if needed. They gave me their best price from the start and would not budge from there. It was a great deal in the first place, but I always like to see if I can get another dollar or two. I could not, but never the less, it was still a great deal and Alec told me of a way to save $100 a month in buying down the rate. I did so. Overall - it was a great experience and I am fortunate to have stumbled into Mountain View and meet Peter and Alec. Great Job guys!

Patrick was brilliant. I was very happy in buying the Car. I have heard people not being listened to when they went to buy cars at the other dealerships. But at Mountain View, I was very happy. Patrick the salesperson was really helpful. It was in all in all a very pleasant experience.

Quick and hassle-free buying experience. Got the best deal in town !

Consistent transparency and honest customer service! Delivered on time and worked with me every step of the way. Great service reps. Shout out to David! Took good care of me and I was very happy at the end.

I leased an i3 from this dealership the other day and worked with Alec Kisin from BMW. He was great, fast, and to the point. No BS; we talked details and out the door price/monthly payments and I slept on the decision. The next day it was in and out, aside from the usual few hours spent doing paper work. I would recommend this BMW to anyone. They have a massive inventory which usually means better prices. Thanks BMW and thanks to Alec!

Hamid was such an amazing help. My boyfriend and I had been shopping around for the best price on a good-mileage, not-too-old yet not-brand-new BMW X5. The perfect one came up and Hamid did everything in his power to make sure that we were the ones who left with it. He was very professional and was on our side every step of the way. The staff at BMW of Mountain View is very friendly, and very encouraging even if your credit is less-than-perfect. It was a no-haggle, stress-free car buying experience!!

I bought bmw 528i CPO and the guy who was assisting me with all this was great. For almost a week I bugged him and he was always ready to help. I will definitely recommend this dealer.

I was shocked at the level of service we received at BMW of Mountain View from Fred Jaber and Zari Shirmohamadali. They went well beyond expectations, worked with my and my brother's budgets and we both left that day with brand new cars. It was the most pain free process because of their excellent service!!

I just bought a new 2016 BMW 7 series from Mountain View BMW - great experience. The sales person, Touwar, was very communicative on the delivery schedule and great with follow up. They made the delivery day experience special. Gaurang

The service department at BMW of Mountain View is horrible. No job is ever completed on time and there are always excuses as to why not. The latest I received on my car today, is that the job was started by 1 guy, but the part he needed was delayed on arrival, and my guy is off tomorrow so do to union rules, no one else can work on the car until he's back ... are you kidding me? This too after my new X5 needed its engine rebuilt 500 miles in and it sat at the shop for 2-3 weeks. Stay away ...

Sean my car advice was really helpful n so patient with me n all my questions. I really appreciate that.

everything was fantastic on the purchase of my new BMW i3!!

October 7th, 2015 BMW of Mountain View I purchased my M3 at the end of June 2015 from Tony Helmand and in the beginning he was all about his customer service, being attentive, and great allover. Until he began speaking of lies that the car was not on the property and how they needed to get access to the vehicle’s key a gentlemen had taken with him when he was off of work having no access to get the car. Furthermore, he told me that the spare key was also unavailable, don’t remember exactly why, but after I purchased the car Tony had told me that there was no actual spare key. I did not say anything but kept that noted. After being at the dealership for quit some time all of a sudden he said the car was at the dealership and took me to it. As I was walking up with my family I had told them “This is rude that he is lying to me again and the fact that the car had been here the whole time” Once I saw the car is was covered because it was getting body work done to it, they had scuffed out the scratches on the rims and on the front bumper area. I only got to peek inside the car after pulling the plastic cover, so the rest of the paint wasn’t vulnerable, after looking inside the car for a quick second I was extremely happy and could not wait to sign the paperwork. After coming to an agreement with Tony I signed the paperwork with Candice Wallace in finances. Candice was extremely helpful and loved her personally right from the get go, straight forward, cracking up jokes, giving me advise on the extended warranty, and talking about life. After the paperwork was over she never returned my phone calls and emails that I sent her over a few weeks and the same went for Tony Helmand regarding issues of my car and warranty pricing. My car had issues right from the get go because like I had mentioned earlier I only got to see the inside of the car for a quick second and once I got the keys to the car I was never informed how to start it, drive it, and use the SMG transmission. Tony never walked me outside to my car and did not pull up my car to the front like other salesmen did for their clients, I saw salesmen working with two or more clients, feeling that I was not being taken care of like others have been around me. Once I got to my car these two gentlemen had noticed I was very confused about my new car and came over to help me how to start it, drive it, and open the convertible top. Once I had left I had noticed that the rear view mirror had a huge ink leak causing the ink to move around in different temperatures throughout the day and night causing the mirror to become foggy on the perimeter. Not only was the rear view mirror a huge safety issue, being extremely hard to see at night than the daytime, the trunk buttons were not working at all. The button in the cabin to open the trunk would not work and the actual button on the trunk itself would not work. So any time I had to open the trunk I had to either turn off the car to use the key or use my trunk before I even started the vehicle. You can only image after awhile how annoying this can be let alone take a simple button for granted. Shortly after the trunk mechanisms were not working the convertible top would not work anymore. After never getting one reply from Tony or Candice I decided to drive the 40 miles each way from my house to the dealership to speak with somebody who was in charge and would actually help me. Once I got to the dealership I spoke with Sean Shah, I believe he is the finance director/manager, told him about everything I stated above about my car issues and having Tony or Candice not ever getting back to me. He had me speak with Yong Zhol, I am not quite sure on the spelling of this gentlemen’s name, I believe he is the used car director/manager, Sean me to tell him everything I had spoken with him about. Once I met Yong and after speaking with him he wanted to look at my car himself. After looking at the car he wanted one of his foremen to take a look at the car. So he drove the car around back and assigned me with Robert Flores in the service department to help me. After leaving the car there and getting a loaner car on September 3rd, 2015 I had called and emailed Robert asking, “How long my car would take” never got a phone call or email back from him. I even did the 40-mile drive to and from twice to get answers. By the second time I had enough and spoke with Gary Wilson, the director/manager of the service department. He was very sorry that this had been going on and helped me right away. I had asked him how long would my car be here for and if all the parts had been ordered for my car yet. When I had asked about the rear view mirror he told me the part was just ordered the day before when I had asked them to order the part 5 business days earlier. Now that really upset me because the car had been in the shop long enough to get the parts ordered long ago. I thought that was extremely unprofessional let alone the lack of communications this dealership has overall. Furthermore, Gary had told me that Robert had family issues and had taken some time off, which is fine, I sent prayers there way for whatever problems he was out for, but the fact of the matter is that he did not communicate with one of his other colleagues to help him out with the clients he had, is simply ridiculous, by then it had been two weeks my car was at the dealership. By the time I got my car it was 21 days (3 weeks) to the day. I got my car back on September 21st, 2015. Robert had told me that he had family issues going on and I told him that I would be praying for him and his family. But I did not share with him, the fact of the matter was, that it took 21 days to get my car done, parts were ordered five business days later, and you could have asked your colleagues to help you out, since you did not once go out of your way, excuse me, not go out of your way because it is his job, but the fact that he did not do his job efficiently and effectively. After getting my car back and placing my stuff back in it, I was checking out the new key that I had to purchase since Tony had lied to me about there being a spare key, costing me $270, I checked the convertible top to see if it was working, check the trunk buttons which did not work, and had to get Robert to come take a look. Once he got there the trunk buttons worked, thought that was very odd but was happy they were working. Once I met my parents for dinner and we were leaving the restaurant I had to place the wind deflector into the trunk and when I went to press the cabin trunk button the trunk would not open. So I went to unlock the trunk from the trunk itself with the button that was on it and it still did not open. So I had to turn off my car and open the trunk with the remote control like I did before hand, you can image how annoying this could be after not having your car “serviced” for 21 days and nobody ever getting back to you. I had touched base with Robert to get this issued resolved once and for all and emailed him as if he was a child, feeling bad doing this, but knowing he would not give me this type of information about my car. I wrote him “Send me; the original information when the part is ordered, the date it will be delivered by, and when it is actually received” Now this should not be happening, I do not need to tell someone how to do their job and treat a customer. I was at Lexus of Steven’s Creek for 11 years and not once ever experienced such unprofessionalism. Lexus always took care of my car in a timely matter and always communicated with me on what exactly was going on with it, from parts being ordered, how long the work will take, and when I can come in and pick up my vehicle. But let me tell you Robert sure did answer those questions and kept me up to date. My appointment was scheduled Tuesday, October 6th, 2015 but I had accidently place the day in my iPhone calendar on that Monday, the day before. I had filled out paperwork for an “Early Bird Drop-Off” with Alvin LLaneza, manager of loaner cars I believe was his title, has taken great car of me twice now. Thank you Alvin for being a helping hand, I seriously appreciate it cause it shows. Tuesday, I emailed Robert saying I came in on the wrong day and what is the time frame my car will be in there for? Did not get a reply by the end of the day, so I called him Wednesday to have him give me a call back, never to a reply, and today, Thursday, September 8th, 2015 called him twice and never got a reply by the end of the day. I had also called Yong Zhol about this issue of Robert not returning my phone calls or emails thinking he would help me since I was in his office Monday, October 5th, 2015 talking about everything I had written above and then some, because lets be honest here, there have been way too many wrong things that have happened here. I am leaving plenty of other issues out for the sake of time and energy since this alone is taking up a lot of my time to begin with let alone this entire car has caused me in getting it fixed. Nonetheless, Yong and I had spoken in his office for a good 30 minutes about all these issued and how horrible my experience as been at BMW of Mountain View and in the end what did he tell me “I am sorry for the experience you have had with us, I will be speaking with Robert, and you know what I am going to do for you? Is your gas tank full” I replied “There is less than a fourth of a tank in there” he continued “I am going to fill up your tank for you free of charge” I thought to myself I already told Robert to do so when I get my car back along with Robert telling me he is going to detail my car free of charge, which I had already shared that with him earlier in the conversation. For Yong to not get back to me either after just having this conversation with him Monday is absolutely absurd and extremely frustrating.

A very painless and pleasant buying experience! No pressure, friendly personnel. (the buying process has generally been a hassle...not with BMW of Mountain View!

Laura was such a pleasure to work with. I had been emailing on and off with her for several weeks prior to making the final purchase. She was never pushy and went out of her way to make sure we picked the perfect car for me. Also the finance guy was really nice and honest. Never felt rushed and felt like a VIP throughout the whole process. Came back the next day to wrap up some loose ends and brought my kids with me. Laura saw my little toddler eyeing the BMW Teddy Bear and she was nice enough to arrange one for him. =)

Great service! Get my auto within one week. Firstly, I tried two different type of auto. The staff explain the details, differentce and deals to me. And finally I got a good price.

Alec is the man. Nuff said. He helped me out late when my car broke down and was very knowledgeable. The price was fair and the hassle was minimal.

I was looking for a CPO car with low miles but Laura Blanc offered me a awesome deal for a new car which I took. Laura was very friendly, helpful and informative, she provided with all the information i needed to make a good decision. I would strongly recommend Laura and this dealership.

I enjoyed the whole shopping experience with the sales lady Zari Shirmohamadali. She's knowledgeable and personable, and a very honest person. I will recommend her to my other friends.

David Truong was extremely responsive, courteous and knowledgeable. Excellent customer service. Cesar Rosales and the technicians helped locate and diagnose an exotic problem with the power window mechanism on my '99 M Coupe. They gave me an honest assessment of my options and the costs involved and they performed the other more routine repairs and maintenance flawlessly at a very reasonable price. The team showed skill, integrity and genuine concern for best value solutions. This is the kind of service that builds long-term relationships.

I've had my BMW 550i M Sport serviced by BMW of Mountain View many times and they always do a great job. Everyone is very friendly, courteous and most of all very competent. The job always gets done right, and right on time. I especially want to thank my Service Advisor Brett Roderick for always going that extra mile to make sure I'm happy. This is customer service as it was meant to be.

I went there to buy a new BMW 320I. Sales pwrson was really professional and helpful. Process was smooth and didn't take so long.

Laura Blanc and Tawar Youkhana were amazingly helpful and kind when I was at the store to purchase my vehicle. They really believe in great customer service and made me want to keep good relationship even after the purchase was done. They were thoroughly impressive with professionalism, customer service, and knowledge. I am very happy with my vehicle and their help and guidance.

The whole buing experience was really good. Can highly recommend this dealer.

We shopped around the bay area and visited all the BMW dealers. At the end, we placed a custom order here at BMW@MTV. To us, undoubtedly, their services are the best. In particular, the salesman that we worked with was super helpful and made the whole process a breeze.

we were out looking for a car and not in a huge rush to buy unless the right one came by. Our salesman stayed with us until 10:00 the night of our initial visit to search through inventory and find us the car we wanted. Wonderful to deal with and hassle free.

we were out looking for a car and not in a huge rush to buy unless the right one came by. Our salesman stayed with us until 10:00 the night of our initial visit to search through inventory and find us the car we wanted. Wonderful to deal with and hassle free.

I was well treated and I recommends mynfriend going there to buy or lease a nice german car

I worked with a gentleman named Alec. He was very welcoming and friendly. He made the process of purchasing a car painless. Even after purchasing the vechicle, he has been following up with me and offering any help I might need.

I leased my 2013 335i two years ago, and coming back to lease another Bimmer, which is 435i this time. Great experience!

I took my BMW there today to get my engine oil topped off. They came up to my car and filled engine oil into my radiator where the coolant was supposed to go in. How horrible do the mechanics have to be to make such a mistake? And at a dealership where you expect to have far better service than a roadside mechanic. Just unbelievable. I drove my car out and then I realized that my car lights came on, I popped the hood and opened the radiator only to have engine oil start spilling out. I took it back to them and sure enough they had filled engine oil into the radiator and my engine oil still had nothing inside it. Crazy.

I got a little problem with not having enough credit history but they offered me to put in more down payment and it worked very good. Nicely behaved by Sale Men, named Wing. He spent sufficient time to describe the whole facilities of the car. The financial department had been waiting a long time until I did my transaction set from my Bank. These guys were recommended by my dear friend and I am satisfied with their work.

Started the car buying process by e-mail and was contacted by Laura Blanc, We scheduled an appointment to drive a car and then we reviewed what packages I was interested in. She quoted me a price that I agreed to and then placed an order for the car. I was told it would take 6 weeks to be delivered but it actually showed up one week early. Laura scheduled an appointment with me to drive the car, we completed the paperwork and I was on my way.

Brought a X1 from Mountain View, Sale Dug was very friendly. We had a good deal there.

My sales rep was Wing Tung. He was nice, knowledgeable, professional, and patient, The staff there was friendly and helpful as well. During our three visits including purchasing a car, we always felt cared. The only exception was a finance lady (perhaps Finance Manager); she was too rude even if our decision was disappointing and/or time consuming for her. However, our experience at the Mountain View was excellent overall. Compared to other BMW dealers we had visited, their service was better and and pricing was much more straightforward. We would like to recommend this dealer to our friends. Thank you!

Alec was professional and has a straight forward business style which made the process smooth and stress-free. He is not overbearing or aggressive, which can often-times ruin the experience of buying a car. I would definitely recommend him to my friends who may be looking to purchase a new car.

I bought BMW 5 Series last week, loved the whole experience dealing with Cindy and Eric.

My first hassle free purchase of a new car in 40 years. I got the car I wanted at a great price.

Steven helped us a lot. He was continuously in touch with us until our order arrived. He was also very responsive in answering our questions which came a couple of days after purchasing the car.

Could not have been treated better. Spectacular experience working with Joe Wahler. He knows how to treat people and make the car buying experience enjoyable! Highly, highly recommended!

This review is on the sales department only. Our salesperson, Dian, was great from the first test drive to follow-up making sure we liked our new BMW and to see if we had any questions. No sales tricks or pressure. The 24 hour test drive really helped us verify the seat comfort and the car features. He made good suggestions on options and such, and we are very happy with our new X3.

Great Service Highly Recommended

Hamid provided excellent support in helping me in buying my car.

I bought this 328i from Steve Pan at BMW mountain view. It was great experience! The car i wanted is not available at mountain, and Steve helped me find one somewhere else and shipped it to mountain very quick. It was beyond my expectation. What i want to say is that if you want to buy a bmw, go to Steve.

Bmw Mountain View may not be the largest lot, but they make up for space with great employees who provide excellent service and knowledge. I worked with Steven on a recent purchase and he was able to locate and deliver a car exactly as agreed on within 3 weeks. The overall experience was effortless and enjoyable. Go see them!

I bought my 3rd BMW3 series from Mountain View BMW. It was a straight-forward negotiation and close. I took the low rate BMW financing which was also quickly and easily arranged.

Always great service and friendly people. Always on schedule

I already leased one car from them, so it was time to renew and get another car. From start to finish the whole process was seamless and worry free. Michael and all other staff involved were exemplary, courteous and timely, I am recommending them to all my friends.

Mr. Steven Pan is my sales representative and he is a wonderful person. He provides almost everything I need and I need to know. I will definitely recommend this place and suggest my friends to get BMW cars from him. Thank you very much.

My questions were answered in details and with great patience, I like BMW and was happy with the service!

We initiated our BMW purchase for pickup in Munich with Joe Wahler. He along with Michael Borbet were the two persons who helped us throughout this process for the past few month. Both provided excellent and professional help during the course of the past few months. They responded quickly with any questions or concerns. it was ultimately a very smooth process in the purchase of our new car. On another note, the experience in picking up our car in Munich was indeed awesome. The staff there was remarkable as well. I could not have asked for anythiing to have been done better. Our car is currently on a ship to Hawaii. It drove like a gem in Germany, so expect no problems when it arrives at our Hawaii home as wll.

Bud was amazing and made this experience excellent.

Alec was my sales rep. I've bought multiple cars from him and this dealership. They exceed my expectations every time I'm visiting. No pressure, very knowledgeable, and personable sales reps and employees. I've been thrilled with my new X5 and will be a long time BMW of Mountain View customer. I was also hooked up after signing paperwork with a BMW Genius who patiently taught me many advanced features on my new car. If you want to buy a BMW in the Bay Area, BMW of Mtn View has a great selection and offers a pleasant experience.

They helped us out a lot in getting this deal done and were willing to work with us.

I wanted to pick up my BWM in Spartanburg at the BMW Performance Center. I don't think dealers in Calif get many such requests, but my salesperson at BMW Mtn View handled this flawlessly. Everything worked perfectly, including service at BMW Mtn View after I drove across the country.

Lee Cai is a great sales manager. He is very patient and easy to deal with.. There was no pressures to buy a car. Overall, We are happy with our new car! Thanks!

A good buying experience - no hassles, straightforward and very business like.

In the early part of this year, I began shopping for an F80 (2015 M3) to be picked up via European Delivery and in an Individual (non-standard) color. It was difficult enough to find a dealer well-versed in European Delivery, let alone one willing to order a non-standard color. If they were willing to do the deal, their price quotes were exceptionally high. Enter Michael Borbet. Micheal dealt with me honestly to craft a fair deal on the car and made the transaction with BMW AG very easy. He was incredibly timely in responding to e-mail and more than happy to deal with a few OCD questions I had about the ordering process. :-) Shortly before leaving for my European Delivery, I sat down with Michael and Cheryl in their Finance department and finished the deal. This was, ostensibly one of the easiest transactions I've ever experienced in purchasing any new car, let alone one that required customization and additional legwork with BMW headquarters. I would definitely do business with Michael and BMW of Mountain View again.

In my on-line search for a vehicle, i found a Honda/pilot at BMW of Mtn. View. I was put in touch with salesperson Hamid Tabrizi who was very professional and knowledgeable. I could not have asked for a better vehicle buying experience. Thanks BMW of Mtn. View

Zari is the best sale person in the car industry :-) Very dedicated and positive. Already bought a dozen cars from her and will continue

Got in the dealer with a car in mind and got out driving a dream! Thank you all for the great experience.

friendly, Professional and they really explain and reach in detail how to use your car not just having you to read the manual.

BMW of Mountain View did a great job; they have a great selection of cars and walked us through options and gave us very candid advice on our purchase. Dian, our sales representative, was very helpful, responsive by phone and text, and stayed late to help us complete our purchase. I look forward to working with them in the future!

it is pleasure doing business with sale man. he is very professional and open mind. took time to explain my questions in very professional knowledge.

Had an amazing experience working with the sales representative here at BMW mountain view. They made us feel welcome as well as found the car that i was looking for. After struggling with all the dealers in south bay, i finally ended up buying my car here.

I initially went to anither dealership and spent hours there trying to get the car i interested. The salesman there kept hard selling the car i dont want. Then i turned to bmw @mtv, sergon and eric gave the lowest price and all available options immediately. No doubt i made the best deal! Thx eric and sergon!

Wonderful experience; custom ordered a BMW 228i. Salesman was knowledgable and friendly, and he made the purchasing process stress-free. Once the car was ordered he kept me updated regularly as to the vehicles status. Delivery and financing were likewise effortless. I would highly recommend BMW of Mountain View!

Alec and Nik made sure to take care of me from start to finish. I did not feel like I was buying a car from BMW employees but friends.

I purchased a BMW 550i CPO/Certified Pre-owned Vehicle from Alec at BMW of Mountain View. It was an excellent experience. Alec understood my needs, found the right vehicle and kept his word to the end. I would buy my next BMW from Alec, once again. dkim

It was good working with Jimmy Huynh and he helped me all the way and answered all my questions.

Very nice dealership. Edmunds Guaranteed price was exceptionally good. Salesperson was easy to work with and gave a nice demo of the vehicle's key components. A follow up e-mail was received by me a few days later asking if everything was okay and if I had any current questions about the operation of the vehicle's components.

This is my first BMW. Wow!!! Love my new X5!!! What I really liked was how nice, helpful and considerate everyone involved was. I didn't feel pressured or taken advantage of. I would definitely buy another car from MV BMW :)

I enjoyed working with this dealership everyone was a pleasure to work with. I feel I walked away with a great deal.

They were very easy to deal with before the sale and were very helpful during the whole process.

I am writing about 2 things with BMW, first the dealership, second the BMW i3. First the BMW dealership service is one of the worst that I have dealt with. We leased a new BMW i3 just 4 weeks back, the car broke in the first week so on that Saturday we drove it back to the service dept. I pulled up, got out and just waited and waited for someone to come up and ask is anything needed. No one ever did and after waiting over 15 minutes and walking up and down the floor looking into windows and doors, all I saw were BMW of Mountain View employees just sitting around, really doing nothing. Finally a person came up, and then it seemed as all hell broke loose and the next thing it was just a RUDE Service person giving me one excuse after another, then stating they only had 3 techs and could not even look at the car until next week. This person didn't even attempt to look at the car or try to help. Needless to say we left. I then contacted the sale person, who then had another person call me 3 days later, and once again I scheduled an appointment. I brought the car in and it's still there as of this writing being repaired, going on 2 weeks and counting.... Ever since I left the car at the dealership I started to monitor the car as much as possible via the Android APP BMW REMOTE for i3. Funny thing, each and every time I looked at the app, it stated the car was locked and windows up. Car never moved as far as mileage and such. I thought that was a little out of the ordinary as I thought how does the tech work on the car if it's locked. I then sent an email to the BMW of Mountain Service manager, got a reply that the tech was working on the modules outside of the car with BMW of Germany step by step and would be a long process. I thought OK, then a funny thing, within the hour of that email the car went UNLOCK, car WINDOWS were open and all. KINDA FUNNY... to think their own app was used to monitor the car... I feel that they never even began to work on the car until I emailed. Over all, I think they are RUDE, [non-permissible content removed] and the dealership over all is a DUMP!!!!!! Filled with LAZY people that because it's in Silicon Valley and they really don't have to care, people are just overflowing to buy a car... Kinda sad to think that there is NO MORE CUSTOMER SERVICE. I was disappointed in taking the time to schedule the car to get repaired in order to get an electric loaner, only to arrive there and be told none available.. Now I'm paying for GAS and costing me more money... Second, the BMW i3 Car: I was excited to get this car at first, but now after just a short time, I TRULY REGRET getting this BMW i3. For one it's already broke, second it's showing even more more broke now that it's at the dealership. What I mean is the Android app checks the car and when I brought it in for repairs it was reporting 1 issue, now after a week there, it is reporting 2 SERIOUS ISSUES. So much so that the APP STATES to park the car... :-) Next, the car has so many angles, when you go to wash the car, it's a real pain... Never crossed my mind until I washed it by hand the first time. It's a time consuming process. The body is made up of many different plastic or carbon fiber pieces which are really all different shades of black, I can only imagine now that in time the fading will occur and then it will really be ugly. The rear windows don't go down, so if the back seat is hot, have to roll the front windows down. It's a real pain to have a car seat and have to open the front door every time to open the back door, this was discovered in a parking lot next to other cars that parked close. What a real pain, almost double the effort. Looks cool until you have to do this over an over... The extended range engine is LOUD, I mean LOUD... Sounds like a GO CART... BMW decided to use the COMBO FAST CHARGE PLUG. Not many around... Well that's enough, like I said, I got this car thinking WoW, BMW, I have now learned BMW stands for BUILT MORE WORTHLESS than other cars.

This was our first BMW and Steven Pan was extremely helpful through out the process.

The team is great! We have purchased three vehicles from BMW of Mountain View, one new and two CPO. Laura was great in sales and we always get great service from Jason A in service and Phil in parts.

When I scheduled and appointment with the sales rep and arrived at the dealership, there were two of us waiting for the same rep. He was able to manage the situation and had another rep take care of me. They knew exactly what I was looking for in a car and led me directly to the best choice for me. I walked off with a car I am so very happy with and felt really good about the manner in which I arrived at it.

Eric from BMW mountain view provided very good service while I shopped for a used BMW. He treated me very courteously and made sure I knew all the details of the car I was buying. He stayed up late and also went out of the way to iron out couple of issues during the buying experience. Also got a call and few followup emails from him after sale to check if I had any questions. If you do your research you could generally get good deals at this dealership.

Steve Pan is my sales advisor, he is very patient, easy to communicate, and super helpful in helping me to decide what car I should order. Steve is also very good at calculations, he is always correct on my monthly payment after I emailed him many iterations of different car options. For people like me who is very often frustrated with sales person's poor math, Steve is your guy! I gave BMW Mountain View a 5 stars for Steve's excellent service.

Having had after many years of owning BMW automobiles we happily moved our service needs from another BMW dealership to Mtn. View BMW . Having used Mtn View BMW as the primary service center for our past three BMW over the past five years we have come to expect a quality of service and care that our past dealership was not providing. The only less than stellar feedback I can offer about Mtn. View BMW is that due to their success, the number of customer vehicle being serviced there, at times, can present a challenge to get a loaner BMW vehicle while your vehicle is in for repairs. If you are looking for a service center that values you as a customer and provides quality service at a competitive price, this is your place.

Excellent service.........................................

In general, Eric Peng has been providing extremely great service to us and finally we bought a nice 2015 BMW 328i from them! Before reaching BMW Mountain View, we actually contacted several other dealers in bay area. Some of them didn?t reply at all, some of them were not friendly and didn?t give us price, and some of them just wanted to hard selling us a car by annoying phone calls. Once we reached BMW MTV, Eric directly emailed us his best prices for cars what we are interested. Then we scheduled a test drive! After comparing to other dealer?s price, we just decided to buy! That?s it! I also wanna cover one more thing: for BMW 3 series, BMW MTV has many cars in stock with different options and packages. That?s really professional and easy for us to choose. Thanks for all great work from them, we highly recommend this dealership if you want to buy a BMW!

Lee Cai was very helpful and great to deal with, as were all we came in contact with at BMW of Mtn. View.

Had a fantastic car buying experience here through the online department with Laura Blanc. I love my new 228i!

I had a wonderful experience at BMW mountain view. The sales people are nice.

BMW of Mountain View was an unbelievable experience! Besides having the best deals, the Sales Department was amazing. How often can you say that a dealership really cares about people? They are honest, considerate and patient. No pressure to buy and they don't try to sell you what you don't want. Laura Blanc was unlike any sales person I have ever dealt with. Sweet and sincere. She still emails me and I bought the car over a week ago. I'm a BMW lifer and I will only by from Mountain View!!

Laura Blanc and the entire dealership were outstanding!

Purchased a 328i sedan, Had to order it, but staff was very knowledgeable about available options and colors. Experience at any dealership is what you make if it, so they were very good at letting me see what I wanted to see, ask my questions, no heavy pressure sales tactics...but then again, don't need to exert pressure to sell BMWs.

Great place, great people, you won't be disappointed!!!!!

Great inventory of BMW models in which I was interested. Quick and easy test drives. Very helpful in explaining all the automobile's features, of which there are many. Completed the purchase same day.

Michael Borbet, and the entire staff at Bmw of Mountain View were a group of true professionals and offered outstanding service to my wife and I. Highly recommended if anyone is in the market for a new car.

Bmw of Mountain View was absolutely amazing and completely accommodating!! I was looking to lease a new BMW and my dream car was way too much for me to afford and after speaking to my advisor Laura Blanc and the manager Paul, they lowered my car payment to over $200 a month so that I could get my new, obsession: the 428i gran coupe M series with red Leather. Because I was selling my vehicle I was unable to purchase the car immediately and the car I wanted was in demand and the last on the lot! They held the vehicle for me for a week until I could sell my personal car and have the cash needed to drive my new one off the lot. Very risky as I could have very well not come back because i had nothing invested with them yet. laura Blanc was so amazing I cannot rave enough about her! They made me feel as if I was a friend or employee versus a customer that (as most dealers do) they want to take advantage of. I recommend this dealer to anyone in the market for a new BMW. You will truly feel happy and at home!

Purchased a new 5 series M package. Audrey and Joe were such great help at mountain view bmw. Awesome service and help in finding me the right vehicle, thank you!

WENT TO LOOK AND HAD TO BUY. WENT TO DEALER TO TAKE A TEST DRIVE BUT THE CAR WAS BEAUTIFUL, HARD TO FIND AND LOADED WITH EACH AND EVERY ITEM I WANTED SO I BOUGHT IT.