Decent place. Expensive, but that's expected from most dealerships. The service during drop off is really nice, but the cashier desk and general service during pick up is quite average. Noone bothered to discuss the cars details for example

Unbelievable service Wayne Chan!!! This young man ALWAYS comes through! Oh and that old man with the white hair? What’s his name? Kevin Haygar? Anyway, there are two things in life I will OVER pay for. Comfort and Convenience. Here at this dealership, these two gentlemen I just named provides both with spectacular fashion EVERY SINGLE TIME!! Please go check these guys out! They are SOLID citizens!!!! Oh and the new building! Check that out too! Its beautiful! It looks like an upscale mall maybe? I dunno... That is my dream job location! I would LOVE to work there for free just to be there! What a cool place!! #porter #2hoursaday

I want to thank you and your team for such a incredible sales experience. The professionalism and genuine interest in my needs was truly felt and appreciated. Jeremy was a great guy to work with and was frankly one of the best brand ambassadors I’ve ever interacted with. For me and likely others, buying a vehicle is fun, but can be a stressful experience. I had nothing but fun at your dealership and look forward to visiting and giving the new coffee bar a whirl while I wait for my oil change. Take care and thanks again!

Took the car in for service, which I needed to leave for the day. I was told by the service rep (Daniel Martinez) to take an Uber to and back from work and to text or mail him receipts for reimbursements. For a week I kept emailing him with no response. It took almost 2 months to get a co formation and then finally a check, after umpteen follow ups, and finally the check was for only $30, whereas my actual expense was for about $60. My experiences with this location have consistently been sub par, tethering on the verge of fraud/lying/misleading customers. I had similar experience when I purchased my BMW from them and on another subsequent service. I know someone from there team will try to show as if they care by commenting on this review with “please contact our general manager” but then not do anything about the user grievance. They also game the ratings by creating incentives for users to give higher rating (we will fill up your gas tank, as I was once told). If you can take your business elsewhere, you should. I know I am.

I am very satisfied with all aspects of the service provided at BMW Mountain View on my 5 year old 335I. My service advisor was Ryan Fuller and I have no hesitation in saying that he did an excellent job for me cheerfully attending to all of my questions and requests. Thanks, Karim Sami Khadder

Very good experience! Amir Shah is great! Thanks, also, for the Lyft!

Prompt transaction.

Excellent customer experience provided to us by Eric Peng and Johnny Vo at the BMW of Mountain View

Hot mess!

Terrible facility. No parking. Terrible place to take a dead car, and Broken More than Working cars are almost always dead. Crappiest cars on the market. Staff mostly competent. Customers rude.

Do maintenance there. Advisor is helpful and order car for me. But they did not wash my car when I picked it up.

There's a BMW dealer/ service center closer to my house but I go to BMW of MV. I have consistently gotten great service here. The staff is very friendly (Over the phone, sales, transportation, and especially service!). I took my car in for repair and was helped by Wayne H. He is personable and attentive. My car was repaired faster than expected and it was waiting for me when I arrived! Awesome customer service Wayne! Thank you.

I went in for service.The check-in process is terrible. Service on The car was really good. They're doing a remodel and it's always chaotic. There are no signsYou don't know where to go. But the people were nice. I would go backBut I wish they would checking checking chequing process would speed up

Very easy scheduling and appointment. Wayne Chan was excellent in communication and the technician left my car very clean.

Good day of experience. Follow up was underwhelming - I was trying to resolve a couple of outstanding items on my trade-in, and received no response to two emails and one call. I'm still not even clear when I should expect my check for my trade-in. Only finally made contact once the sales associate checked in to ensure I'd give a good review.

I had the pre approval from my credit union and when I financed my car, thr dealer ask me to sign a paperwork with their higher rate. They told me it is just for papaerwork and they would still use my own preapproval's rate. But finally when I got the bill from my credit union, I saw the dealer's own rate. I just do not understand what was wrong and I kept contacting the dealer but they did not show any kindness about this. It is like they only care you when they will get profit from you. I has financied 2 cars before using my own credit union with a lower rate and both my previous dealer did not make any mistake about the rate. So I will not go to this dealer in future, even for maintenance.

5* for sales and 1* for parts/service. Sales: We got a great price on our new car (thousands less than other local dealerships for more options) good communication, financial office was professional and upfront, excellent follow up. We recommend Bentz! Service: When I made the appointment, the receptionist did not give me the option of a loaner vehicle, and only upon arriving to my appointment was I told the car wouldn't be ready for several days. I also was asked for paperwork that should have been given to the service department upon our purchase of the car a few months prior. When I mentioned they should have the due bill, my Service Advisor said they aren't allowed to look at our financial paperwork. While this might be true, I was able to pick other items up from parts/service weeks ago without a physical copy of the due bill, so I don't think he even bothered to look. The onus was on me to walk to the sales building to get the due bill. My advisor did not offer to send himself or another staff member, nor did he ask the neighboring sales department for a fax or email... Unprofessional, especially considering BMW is a luxury brand). Due to needing my car in a timely manner, I asked to reschedule. I had to directly ask the advisor to schedule it for me. As of one business day later, I have not received any form of email confirmation, as promised. This is on top of my advisor frankly seeming visibly overworked or over it like he did not want to be there. No thanks.

Easy to arrange appointment, reserve a loaner car & get service in a time frame that worked for me.

Great service. They offered me a loaner car and informed me ahead that it may take more than one day to complete some recall work.

Bought a used non-BMW car from here with the 5-day money-back return policy and a 90-day AutoNation warranty. The purchasing process took 4-5 hours. The sales representative was professional during the sales process. The car had a non-user problem (no collision, no accident, no faulty usage) after two days, where the key could not be extracted from the ignition hole (while during prior drives a keyless go button was used instead of key insertion). Took it to an official but non-AutoNation service center near where I lived, where the car could no longer be started (and with key still stuck in the ignition hole). From that point on, a week delay happened because BMW of Mountain View and the non-AutoNation service center both declined responsibilities and kicked balls to each other, i.e. BMW Mountain View suspected the service center damaged the car, while the service center insisted the car was sold with a problem. I tried to go through the 90-day AutoNation warranty approach with the nearby service center, which would incur a premier but not a problem for me as I wanted the car to be fixed and drivable. The problem was: the 90-day AutoNation warranty for used cars was not able to be processed by the warranty provider in the first month and the warranty needed to go back to the seller which is BMW Mountain View. The reason given by the warranty provider was car information would take more than two weeks to get to them, counting from the date of seller submission. This information was not made known to me either by words or by writing. After a week of back-and-forth and me mentioning reporting the case to authorities, BMW Mountain View towed the car at their cost from the service center to another official service center of the car brand which was within AutoNation network. Repairing was performed there at their cost in the following two weeks, and the problem was solved and the reason of failure was orally given to me as non-common, possible and definitely not user-related in the electronic locking and ignition switch systems. The negative consequences for me were: 1. Almost three weeks not able to drive the car I just purchased; 2. I had to rent a replacement car at my own cost for two weeks for the period of a three-week delay; 3. A lot of time and energy wasted for me to communicate and in-person visit as a customer in the first week of the problem. Out of the negative experience, some facts do hold: 1. No repair or towing cost was charged on me; 2. The problem was eventually solved; 3. The final service center provided me with a courtesy car for the third week of delay, although this was not related to BMW Mountain View. The biggest suggestion here is: 1. The first month warranty information needs to be clearly disclosed to used car buyers. Other suggestions include: 2. Shorten the 1-week back-and-forth by all means. 3. Offer to provide a courtesy car.

My service advisor, Amir, did a great job from setting up the appointment to the on time delivery of my vehicle. Also, the loaner car pick up and return was very efficient. Thank you!

Getting customer service right doesn't take much. Anticipate simple expectations (like signage on what to do when you arrive), inquire if someone needs help when they are standing in a public area, and offer some for of appreciation for being a loyal customer. Mountain View's BMW service area is under construction so some slack is deserved but that should only mean they have to double down on providing an awesome customer experience, right? Today I pulled into the line for a service appointment 10 minutes ahead of my scheduled appointment. No signage or person directed me on what to do next. Stay in my car? Get out and seek an attendant? Instead, when I finally pulled in, someone pointed for me to get into a different line and to "wait". It wasn't until 10:20 I actually spoke to the service advisor assigned to me; in the meantime, no less than 8 other employees passed by me without so much as a "good morning" or a "can I help you". It's inexcusable, really. The only saving grace was that my advisor, John, was competent, quick, and transparent for which I made sure to express my gratitude.

The service was faster than expected— I was told it would take 3 hours and it was done in 2. The inspection was thorough and I appreciated the included car wash. The downside was that the women’s bathroom didn’t have a changing table and I had my baby with me. The staff was very nice. I will be back, but plan to have someone watch my baby instead.

I had a good experience with the dealership. The manager as well the dealer made sure that the experience was smooth.

I found my experience odd at times, but it was very straight forward and they did not push me as much as other dealers have in the past. I worked with Iuliia and Joseph and they were great. 5 stars for them. They were patient and helped me get the aggressive deal I was seeking. EDIT: On further inspection it appears the finance department tacked on an add on on the final paperwork for 500 dollars that was not on the initial quote I signed on. I was told this was "included in the price and already on the vehicle so I could not opt out." I later found out this is actually an optional add on that replaced the 500$ registration fee since the car was already registered. Instead of passing on the 500 savings back to me, they snuck on this add on and lied to me. You got your $500, but I'm not coming back. Well done guys.

It was all well but i got charged $299 for wheel alignment and when i saw the report (before and after) there was hardly any improvement - Could have been skipped!

I had the pleasure of having my BMW battery replaced at BMW of Mountain View. Wow! Ryan Fuller, my service advisor provided me awesome top notch service. I had seen on-line reviews on BMW of Mountain View and the customers commenting on Ryan's awesome service but his great reviews don't do him justice. Ryan's technical knowledge on BMW, customer service skills, and helpfulness are outstanding. Even with the place under construction, Ryan was still able to provide me superb service. I was able to see BMW of Mountain View's new building. It's gorgeous. It was my first visit here at BMW of Mountain View and because of Ryan's outstanding service, I will definitely come back again for any future service or repairs. As BMW is the ultimate driving machine, BMW of Mountain View provides the ultimate service because of Service Advisors like Ryan Fuller.

The folks in the Parts department could not be nicer!

Wayne Hong (service agent) was Very Good - he informed me of what BMW Mt View was going to do, and what they did not do any more (sigh). I wouldn't fault him. I'd certainly would ask for Wayne again. However, the irksome process has something to do with the history of the service site - if you want a loaner, they have few and you must schedule them like you would a service appointment. That is not what I've come to expect in years past, so I was stranded and mad. That change to their scheduling process is something you can count on, so don't forget it. If you need a car for a day, and are making online appointments, look for the loaner schedule calendar. Second, they are in heavy upgrades of the physical site (it's a mess), and it crowds everyone into short service lanes that, in spite of their good efforts, is a kind of Hell. I don't know if Stevens Creek is better, so maybe this is business as usual.

Perfect experience with eric and Josephine ! They are knowledgeable, experienced, professional!

everyone who helped me did a great job and had the information I needed.

Got the car back at the time as promised, and explained the problems clearly. Good service.

Good service and on time delivery of vehicle

My SA Wayne Hong was very communicative and helpful. Great service!

The guys at BMW Mountain View were really professional. Our salesperson was very knowledgeable about even the subtle differences of the models we were interested in, overall great experience!

Excellent customer support, friendly support staff

Staff at the check out, cashier area looks very unhappy! No greeting, no smile! When I went in to pay and pick up my car....after spending a substantial amount of money for the car service, I think I could at least get a "hi"....imho

This was the first time I have used BMW of Mountain View for service. In this case to handle an air-bag recall. No issues with the work, would give 5 stars for that. My issue is that they kept me waiting a long time when I brought the car in. The person who greeted me failed to inform the service agent that I had arrived for my appointment. Could've been better handled.

This was my first time doing maintenance at BMW of Mountain View. It was a great experience. Wayne provided me professional and friendly service. I want to give them a full score about their service. They also reimbursed my Uber.

On time deliver car-maintenance service. Rep is Mark who is very friendly and knowledgeable.

Expectational customer service and a great professional atmosphere.

Marco is my man!

Najib Mirzai Finance Director , Amos Karpf & Joseph Ngai Sales Manager and Vincent in Finance did a great job.

We have been using BMW of Mountain View for 20 years with 3 cars. We have always be satisfied. Never had any major issues with the service team. If there is a minor issue or question, they response right away answering the question and/or fixing the issue. I have been working with my current service advisor/manager Wayne Chan for more than 5 years now. I am not a car guy and I don't have a lot of time. Wayne is there to take care of my car so I don't need to spend time to think about and in dealing with it other than dropping off and picking up. Wayne has been doing a great job. I simply trust him. Whenever I have something with the car, I just call Wayne or email him. It will be taken care of. That's the kind of top notch service Wayne provides.

All of the staff were very helpful in finding the right car with the features we desired and expediated the paperwork process.

With reference to my review on BMW of Mountain View on July 22, I would like to respond to the response from the dealership. You are missing the whole point of my review! Have your general manager contact me if you are serious about customer service. You should have my contact information on file.

Terrible service!!!! No one answers the phone and their pricing is higher than other locations. I even purchased my car here and its always a huge problem to get the service done.

Do NOT do business here, they are a bunch of dishonest crooks. They try whatever way possible to rip you off and charge you hidden fees when both you purchase and service your cars here.

Had to have my 2016 428i convertible towed to the dealership by AAA late in the night. I had had a problem with the hardtop stuck in a weird state that was neither open nor closed. Got a call promptly before 9am the next day. I had to call them back after a couple of hours but when I did, I was informed it was nothing big and they’d fixed the issue with no cost to me. Considering that I had struggled almost 2 hours the previous evening with a friend with me, this was amazing of course!!

I leased a BMW X3 from BMW of Mountain View recently. I was happy with the sales person (Greg). He did very well. We waited for finance for over 3 hours. We had our 2 children with us and it took a long long time for paperwork, very unpleasant that I completely forgot that my wife wanted navigation on the car. The day after we leased, I requested a similar car with navigation as my wife was new to the area and definitely needed navigation. I emailed the sales manager. At the same time, I called the general manager (PJ) and left a voicemail. The general manager NEVER returned my call ... too busy to talk to the customer! The sales manager also practically hung up on me on our last call. While on the phone talking with me, he said he got busy and he would call me back but he never called! The sales manager came up with all kinds of excuses to avoid my request, although it could have been a simple task. I was VERY unhappy. This is an Auto Nation dealership. I tried to find the phone number or email address to Auto Nation customer service but no such a thing exists!!! Very bad experience altogether, specially I find it very disrespectful for the general manager of this store to ignore customers. I would go elsewhere the next time. I would not recommend this dealership.

Even though they are under construction and the outward appearance isn't up to date like the Santa Clara location, they go over and beyond in regards to their customer service. Don't hesitate to visit if you are in the market for a BMW.

I leased a BMW X3 from BMW of Mountain View recently. I was happy with the sales person (Greg). He did very well. We waited for finance for over 3 hours. We had our 2 children with us and it took a long long time for paperwork, very unpleasant that I completely forgot that my wife wanted navigation on the car. The day after we leased, I requested a similar car with navigation as my wife was new to the area and definitely needed navigation. I emailed the sales manager. At the same time, I called the general manager and left a voicemail. The general manager NEVER returned my call ... too busy to talk to the customer! The sales manager also practically hung up on me on our last call. While on the phone talking with me, he said he got busy and he would call me back but he never called! The sales manager came up with all kinds of excuses to avoid my request, although it could have been a simple task. I was VERY unhappy. This is an Auto Nation dealership. I tried to find the phone number or email address to Auto Nation customer service but no such a thing exists!!! Very bad experience altogether, specially I find it very disrespectful for the general manager of this store to ignore customers. I would go elsewhere the next time. I would not recommend this dealership.

Navpreet is a great guy. I recommend talking to him for purchasing the car.

Winnie was very thorough and professional in understanding my requirements and following up with me. Vince from finance also gave me a good price-match for financing. Overall very happy with my purchase - great sales and finance team! Highly recommend

Enjoyable service. Will buy again.

Excellent experience at BMW Mountain View. Our Sale rep Madhuri was great and very patient and helped us secure a great deal on a brand new X3.

EXCELLENT CUSTOMER SERVICE AND EASY LEASING EXPERIENCE . THANK YOU BMW OF MOUNTAIN VIEW FOR PROVINDING AN AMAZING EXPERIENCE. I WILL DEFINITELY RECOMMEND THIS FACILITY TO FAMILY AND FRIENDS.

My service adviser provided an excellent service. Very knowledgeable and friendly . It was a very nice experience.

Our sales rep Madhuri was amazing! She was able to help us find the best X3 for our family

Excellent Customer Service . Easy and hassle free car leasing experience. Would definitely recommend BMW of Mountain View. Sales Associate Eric Peng and Sales Manager Amos Karpf are very knowledgeable they did a great job. Thank you BMW of Mountain View.

Just purchased my second BMW through Winnie and again I was not disappointed. She had all the paper work ready to go and vehicle prepped and ready for delivery before I even showed up. very quick and pleasant experience, Winnie should get her own office and assistance with the amount of work she put in.

Excellent experience, Joe, my salesman, was exceptional.

Been there more then 5 times for the same issue , very unprofessional

Eric was a wonderful guy to work with. Got me a great deal and ensured the process was painless and smooth! Thank you Eric Peng! I am totally enjoying my new ride!

It was the pretty much as smooth and easy for the buyer experiences. I've not shop for a car in a while and really appreciated the professional, care and comfortable when I purchased my car last week. Highly recommended for anyone who shop for BMW.

Very aggressive discounts to make a sale... very good overall experience.

It really surprised and disappointed me that they offered so little in trade for my used BMW as I had purchased it there, serviced it there and it was under warrant for the whole time as well as being in excellent condition. Others, like KBB , offered thousands more without even seeing the car. It will be a very nice place once they finish construction ( which seems like it has been going on for years) but its kind of difficult to get from sales to repairs or the parts department now

I got a great deal on my m550i lease. Was helped by Michael Xie and Mansoor Bafaiz. Would recommend if you're looking for a BMW car!

I bought a 2016 BMW 5 Series about a week ago. I didn’t not receive the documentation for my CPO warrant and the extra service I bought. I emailed them everyday for the last 3 days and no answer. I expect when I buy a BMW the service is just awesome period. This was not.

Hadi was fantastic to work with. He was flexible, energetic, and very efficient in getting me through the buying process. One of the easiest car purchases that I've made to date!

Overall experience was good. Plenty of inventory. Good price. Had to wait little bit to get through finance even though I was paying full amount in cash. Sales team did not pressure me to buy other extra like extended warranty.

Poor Services!!! Worst experience ever! I was charged extra $200 for a window sealing repair and the advisor Marco promised he would refund the credits back to me, because it's his fault. It has been three weeks, every time I tried to contact him, he promised he will solve it tomorrow, then he disappeared. And he didn't reply to my messages. Poor customer service! Don't believe in their promise, liar! I don't know how I could have my money back and when!

I brought my X1 car for service at this dealer for the last 3 years. and I was happy with their service. I had couple different Service Advisor, but I highly recommended Wayne Hong for his friendly, knowledges and patience in answering my many questions , and for his suggestions of what need to be done for next service. I will choose him to be my Service Advisor for next service and after.

Thank you Brandon! Always easy and we are always treated like family. It is our first BMW and Mountain View has made it great from the sale to being so professional with every service over the years.

The process was easy and efficient. We really enjoyed working with Don!

As a new customer, I was honestly impressed by the professionalism and level of customer care provided by Matthew R, a service provider. I had a few hiccups and Matthew went above and beyond to make sure I was taken care of. He has earned my future business 😉.

Knowledgeable staff helped to decide the X3 series SUV and offered reasonable discount as well.

It was very easy to bring our i3 in for planned maintenance. The service rep, John Roy was very pleasant to work with. The car was done on time, returned clean and easily back on the road. Terrific dealership!

Ryan Fuller was most helpful at nearly closing time on a Saturday afternoon to get our car, with a damaged tire, into service, ordered a replacement tire, and had the car ready for pickup and washed on the following Tuesday afternoon. He was diligent in follow-up with me regarding the tire availability, arrival, and mounting on the car. Thanks so much for the super service, Ryan!

Visited the showroom to check out X3 and I have never seen such a lethargic salesperson.. very reluctant to show cars, the person spoke only when I asked him something, reluctant to take for a test drive, when asked about the different trims and prices, he asked me to check on the website.. surprised! It could be an end of day and they might be tired, understandable but this was not that. This was pure - not interested attitude.

Terrible terrible service. Brought our car in for service. When we went to pick up our car, it took an hour for our pick up because they lost our keys. Made me late to an interview with a candidate that I had to apologize profusely to. Then they forgot to arrange a pickup I had requested after the interview. Would recommend you avoid like the plague.

It took only 1.5 hours for me to make an appointment and get the actual work done. Very impressive! It'd be better if the car could be vacume-cleaned-:) It was my fault I should've mentioned this in the fisrt place. Just a tiny tiny tiny flaw-:)

Quick hand off to attendant didn't offer opportunity to describe all my areas of concern.

I purchased my BMW X3 from this dealership in 2015. While the vehicle runs fine, my experience overall has been quite sub-par since I feel cheated by the dealership at multiple points. First of all, the salesperson told me I could skip the $2,000 navigation system and instead just use my phone for navigation, since that is all there was to it. However, upon delivery I found out that navigation system was also the rear view camera, in dash DVD player and such. When I asked about it, I was told I could no longer have this installed after the delivery and if I tried to install a third party equipment, my warranty would be void. I have since tried many polite routes to this inquiry, with zero response. Secondly, the service experience has not always been great. A week after my second service, warning came on that I was low on coolant. I was asked to just return to dealership - as if I have nothing better to do - to get it topped up. While I appreciate the willingness to help, I do not appreciate that the fluids were not topped up during the service. Leading to further breakdown in trust. During my last service, I asked the service rep to have my vehicle assessed for resale. When the service rep called to confirm readiness of vehicle, I reminded him again of the ask. When I came to pick up the car, not only the assessment had not been done, but no one even knew about it and I had to wait for another 15 minutes before someone could get to it. For this last service, I also needed to take Uber to and from the center and was asked to text or email receipts to service rep for reimbursement. I had to send three notifications to the service rep, over two days, just to get a confirmation that my Uber costs to and from the service center would be reimbursed. Two weeks later I am still waiting for the amount to be reimbursed. I could go on with more examples, however, suffice it to say that my vehicle purchase and after sales service experience from this dealership has been quite sub-par. I surely do not plan to return to BMW of Mountain View nor recommend them to anyone.

The other 2 BMW service departments I've had my car serviced at have set my expectations pretty high. Making the appointment was easy enough, got one for the next day and a time that worked, but when I pulled up with my car at that time I had to stand and wait for about 15 minutes to basically hand my keys to someone. There were lots of employees walking around but my dedicated person was "running late" and eventually the coordinator just asked someone else to do the reception. That guy was nice and fast. Got a loaner for the day and that experience was great. Then got there to pick up about 15 minutes before they close, there was 2 ppl waiting, 1 trying to pay. By the time I finally got my car, 30 minutes later, they'd gotten each of those people out plus 3 that were after me. I finally went to the cashier lady and asked if they missed calling my name or something, nope, they hadnt washed it yet. So it was going through the drive thru car wash, it was supposed to have been vacuumed also according to my paperwork, but that didn't happen. So it basically took them from 8am to 6:30pm to do a basic service appointment and a drive thru car wash. I'll try my luck at a different bmw dealership for my next service.

We had an absolutely fantastic experience while purchasing our vehicle. Hamed and Greg were patient, knowledgeable and greatly helped us in finding the right vehicle.

I always have a great experience at BMW of Mountain View. The personnel is courteous and always willing to do the extra mile for the customer. My service representative over there, Eric Loncarich, is phenomenal. BMWs are great cars and BMW of Mountain View supports the brand with great service and outstanding customer care.

Don and Hadi went above and beyond great service to get me the X4 M40i I wanted and they beat two other dealers to win my business. I also had a great experience with Mansour in the finance department. My first purchase at Mountain View BMW. I have bought from two other dealers in the area but they weren't able to beat Mountain View this time. Kudos to the team.

Good service, , professional. Very friendly tech

Detail works.

I took my car for regular service for the first time at Mountain View. Explained to the advisor, John Roy what I wanted and if he could please inspect the front left tire since it’s been losing air and I get the low tire pressure light every so often. He proceeded to tell me, like I didn’t know anything about cars, that sometimes that happens to the front tires. Instead of debating this I just asked again to please check it. He agreed. I get a message about midday my car is ready. When I picked it up, the front desk person, one wasn’t too nice, two she makes me wait and then asked me if I wanted my car washed, which I expressed to the advisor when I dropped it off, they washed it and it looks like they just ran a hose through it and lastly to top it off as I drove away the low tire pressure light came on!!! I went back and the front desk called someone to put air in the tires, some guy asked me to drive it to the service area and he proceeds to tell me oh maybe they didn’t reset it! He checks the tire pressure on all the tires and puts air in the front left tire. He instructs me to reset the tire pressure monitor so it doesn’t happen again. This is the kicker I drive it the next day and when I parked it on a hill and turn the tires I notice there is a nail on the front left tire. I call and ask to speak with the manager and I am still waiting for a call back. I apologize for the long rant which trust me I almost never do but this is standard stuff! Also if you work for a service industry please make sure that you provide good service or at least strive to. And don’t treat your customers in a patronizing manner like we don’t know anything about cars. Now I’m waiting for a call back and have to take time off work to bring the car back. Thanks for letting me vent and I hope I get this resolved!

Very good service. Thanks for Hamed Bayrami for professionalism and amazing service. Siroj Kayum

Car was serviced in a timely manner and provided to me fully cleaned and vacuumed. Giving 3/5 stars because the customer service professionals were surly and unhelpful.

We just bought a used Acura TSX from Adam. The sale was quick and we are thrilled with our purchase! It started off a little rocky with some scheduling issues and the car being on hold with another potential buyer, but Joseph and Adam worked together and went above and beyond to work with us and get us the car we wanted! We cannot thank them enough! My daughter has a solid first car and we are so pleased with our purchase! THANK YOU!

Scheduled my appointment for a Saturday morning. Able to get in quickly even with all the construction ongoing at the dealership. Service Advisor Matthew Richardson was very helpful. I live locally and this was a short initial service visit on by 2018 X5. Service Advisor told me that I could use Uber to get home and the dealership would reimburse it. That is very convenient and kudos for this idea!

Good and prompt service. Courteous staff :-) I was hoping that they would at least wash the car. They did not :-(

Brandon did a great job helping me with my wheel issue

Unfortunately, this dealership does nothing to differentiate itself from other great BMW dealerships in terms of the service department (Jeff at Beverly Hills BMW comes to mind, Harold at Irvine BMW also comes to mind as great examples of outstanding customer service). Additional services (e.g. coolant flush) are up-sold heavily and tacked onto estimates unless you request otherwise. I don't fault any of the service advisors here but it is very obvious they are under a lot of pressure to up-sell where possible. My service advisor Brendan is great, and I highly recommend him if you have a choice. I only brought my BMW here because it still has the maintenance warranty but this would be my last choice for an out-of-warranty vehicle. There is a scarcity of loaners so be prepared to use their shuttle, have a friend or family member provide a ride, or use ride sharing services.

Overall we had a very nice experience purchasing our first BMW at BMW of Mountain View. Our sales associate, Hamed Bayrami was courteous, helpful, and very low pressure, all the characteristics one could want when looking at new cars. Hamed worked very hard to find the BMW I was looking for (model, color, equipment, etc.). His patience and customer service was exceptional. I gave the facility a low score due to their temporary showroom space that was below standard while they buildout a new facility. I am sure their new place will be a much nicer experience.

I was late for my appt., but not chastised for being late. I got fast service! Kay Abelar

Had a smooth and efficient experience with BMW of Mountain View leasing my new car. The dealership is upfront on the pricing and discounts available, and we reached agreement on pricing in less that 30 minutes. The paper work took a bit longer but I am amazed at how many new cars are sold on the same day that kept every staff busy. Want to say thank you to Magid as the sales and Joseph as the sales manager to make this good experience possible. Will definitely do business again with them.

The experience was bad because I believe that i was over charged, because for just a battery swap i was charged 850 dollars (which includes the inspection fee) which in no way makes sense as the engine stalling issue is pretty straightforward as it was due to the battery failure). What happened is that , I have taken my car to the Show room as the engine was stalling after couple of minutes of running and also mentioned to the service personnel that it might be due to the car battery breakdown. Inspite of that i have been overcharged 240 dollars saying that the inspection was done on my car. What's the point if the highly experienced technicians are unable to find out the issue at the first place (inspite of the customer reporting that this is an battery issue) and over charging the customer for no reason. Would look forward for the Manger to look in to this matter.

BMW of Mountain View gave me the best deal, and offered me a very good experience.

This was my first purchase with BMW Mountain View and it was very well done from start to finish. Terms were put together efficiently without a lot needless stage craft. While the paperwork was being worked on the car was being detailed and prep'd for delivery. Bahman was very easy to do business with, low pressure and completely devoid of any off putting sales tactics. Happy to recommend people to him.

Terrible place to get the car serviced. Misplaced my keys twice, and then parked another car at the exit, blocking the exit for 20 mins as they couldn't find the rep who parked it there. The facility was mediocre at best and the service advisers barely listen.

Very good nice kind helpful patient paying attention to details

I had a great experience with leasing my BMW there. Leasing process from selecting a car matching your needs and budget to finance went very smooth, thanks to BMW Mountain View awesome staff. My special thanks to Hadi and Dorna who were extremely helpful in every step, making my BMW ownership experience unique!

Great service , large car selection and good price. Highly recommend this dealership

Fast and Smooth maintenance service! Thank you for Amir to provide me a great service!!

didnt know you even forego a simple complimentary wash and vacuums :) Cost cutting? Rep also failed to clearly disclose some of the services were not part of normal maintenance and included things that I didn't consider required (40k coolant flush? Really). Honesty is still important folks.

My pre-sales experience was very positive. In particular, John in the Genius Department was very knowledgeable about the hybrid model I was interested in, and clearly answered all my questions. My delivery experience was very disappointing. I had an appointment and was told that paperwork would be ready and the car detailed. Neither of those happened. I did not get a walk through of the car, had to go on a test drive on my own with 1 gallon of gas and no battery charge, and only received 1 key to the car. The whole process took 3 hours. Second key was found the next day, but only after I reminded them that it was missing.

It is my first BMW car and also my first experience when acquiring services. It's service that I received, it was excellent since I arrived until my car was delivered to me. It is an associate that assisted me was Marco Orozco. He explained everything about the service and it was an excellent help.

Very helpful and very good customer service. Especially thank you for Sean Nezzar. He is a prudent person.

I placed an order for the car in March they gave me a call when it was ready in May and I was there and the process took about 1 hour.

Disappointing - Bought my new car here about a year ago and after waiting over 2 hours for a basic service (just an oil change, really), my almost-new car (887 miles when I gave it to them) came back wet because they "washed" it (not well, though, there were still lots of spots they clearly didn't wash!). It was a sunny day so there were already water spots because they didn't bother to dry it. Also, they drove it 8 miles. For an oil change. Can't help but wonder if there was a Ferris Bueller-style joy ride. Of course, I'll never be able to prove anything, but why drive it so far? Then, when I got it home, I realized the 'service needed' indicator was still on. They forgot to turn it off. I called the service advisor the next morning. He waited all day to call back and then said 'can you bring it back in?' When I pointed out how inconvenient that would be for me, he agreed to have a tech tell me how to do it over the phone, but since they waited all day to return my call it would have to wait until the next day. Finally, after making me wait more than an hour past the time we had agreed upon, the tech finally called and walked me through it - took about 5 minutes. This is just about the simplest service there is and it took 3 days and I'm still wondering if they abused my car. Lousy job, BMW Mountain View! Follow-up - a representative reached out to me shortly after I posted this to apologize and offer free services to compensate for the bad experience. I appreciate the fact that they were organized enough to find me and reach out, so I'm improving the rating accordingly.

Bmw Of Mountain View Is the Best place to bring your bmw! We are customer for 10 years and counting! Long time Sunnyvale resident Now living in Gilroy !

Great place for buying and selling cars and service

Professional and friendly staff. Zari made the whole transaction very smooth and easy.

Iulia is the best sales agent I have ever met! Very helpful and thoughtful. Will use her for any new car purchase for sure!

Friendly advisor, professional and ready to help solve the problem. Work was done on time as promised.

Great service , Zari joon was very helpful, super friendly. Thank you!!

Professional service and friendly staff. Very accommodating with special requests. Highly recommend Michael Xie, he is very responsible and does amazing job. The best part was super easy communication with him through out the process. I just ordered and received my new X7 and he made everything very smooth and easy.

Not fixing my problem even I am under warranty, also threaten me to void my warranty

Not recommend, better use Stevens Creek

Although the sales team was nice to talk to, the car was delivered to me in unacceptable state, it was said when I was signing papers that the car will be "detailed". That would be completely inaccurate, I could see watermarks all over the car and the sunroof area even had dust when opened. It wasn't the nicest experience to get your car delivered to you in a state like that on day 1. I've had a lot better experience before from other dealerships in the past.

The entire staff at BMW Mountain View were incredible. Especially salesman Bahman and the manger Pejman . They gave me the royal treatment. I purchased a 2016 CPO and the experience could not have been better.

Eric Loncarich took care of my car in the afternoon of my appointment day without questions even I missed the morning appointment time (8:00). The work was done perfectly and seamlessly. BMW of MV is the best in the Bay Area, thanks to excellent people like Eric.

Friendly and knowledgeable staff. Winnie was very helpful and guided us through the leasing process with patience. We had a great experience.Big thumbs up !

This BMW dealership is much better than the Santa Monica one. Great service and help from Michael Xie and his GM Pejman. I'll definitely come back if need a new bmw in future.

I dropped my car for windshield replacement. It was driven around 30 miles by folks at this service center. I dropped the car with fuel low (it didn't complain of low fuel left yet), when I picked it up the range left was 20 miles. I had to refuel at an expensive gas station in mountain view.

The service performed was done as expected overall... Miscommunications between the service desk and the technician. Service desk told me that it would take less than 2 hours and offered Uber service if I needed to go to the office. Technician at the dealership said "Never stay for a recall, you said you were dropped off, so no uber service." I would have known if I had said I would get dropped-off... He also asked me whether I wanted a vehicle inspection, I say "sure..." Not sure what happened to it, I certainly got no feedback... Bottom line: Typical dealership service, the quality and consistancy of the service does not justify the expected premium to be paid which is why I no longer go to the dealership.

Professional service, highly recommend! Matthew was super helpful and I've got my car back in less than 3 hours.

Great service, friendly staff I would recommend them to my friends

They beat other quotes immediately and no tricks played in the whole process. Great experience overall.

On time. Service done as described. I was very happy to get my car back all clean too!

Picked my car without repair.. issue details were vague and no solution option provided.. bad experience

Joseph Webber was my sales associate and he did an awesome service to me. Driving a BMW 3-series is like hugging the road, and awesome assistance through out by Joseph and BMW of Mountain View team. Hope to get this awesome service throughout. Kudos team!

Good pricing and good service at tje parts counter.

This review is specifically for Francisco who was fantastic to work with. I needed to buy a car for a new job I started which requires a vehicle. I actually live in San Francisco and have not had a need for a car in many years so when I found out that I would need a car for work, I wanted something super affordable. I ended up finding, via the internet, a perfect used car through the Mountain View BMW dealership. Francisco was patient from the get-go. After a test drive and a couple days of thought, I decided to move forward with the purchase. Not only did Francisco go out of his way to meet me at the dealership on his day off ( since I live in SF it wasn’t too easy for me to get back to the dealership another time ) but he went way above and beyond to get this car home with me in San Francisco. I foolishly/ accidentally left my checkbook at home the morning I was planning to buy this car. After a couple of hours of paperwork at the dealership and after a long, long day at work, it was finally time to pay for the car. I gave my debit card to the cashier and of course, my bank declined it, though the money was in my account. After going back and forth with my bank’s fraud department on the phone for at least another hour, it was looking like I’d be leaving the Mountain View BMW Dealership empty-handed at 9pm, without a ride back to SF. I made my way outside of the building and waited for my $107 Lyft in the rain, feeling so frustrated, sad and tired. This is when Francisco came running outside to tell me to cancel that Lyft, insisting that I would be driving my car home to SF that night. He told me he would take another vehicle and follow behind me all the way back to the city so I could get home, get my checkbook and write a check to pay for the car. I was honestly floored that he entrusted me to drive a car, that was not yet paid for, all the way up to SF in the pouring rain at nearly 10pm. About an hour or so later, I had completed the first of many excellent drives in what is now my beloved 2004 Volkswagen Jetta Stationwagon, and was on the phone with Francisco so we could coordinate the payment ( there was no parking in front of my downtown building ). It must have been well past midnight when Francisco got back to Mountain View from SF, a rainy night, on what was supposed to be his day/night off because he truly cared about making sure I got the car that I loved and could afford to buy. Literally, the best service I’ve ever had. I’ll go back to Francisco when I’m in the market for an actual ‘new’ car and I’d highly recommend working with him if you are in the market.

Knowledgeable advisor and efficient services.

Incredible service!

excellent - outstanding test drive experience - detailed and transparent information provided

The diagnosis is to the point and the staff is very knowledgeable!

My husband and I had a wonderful experience at BMW of Mountain View. Winnie & Joseph were super helpful in meeting our needs and expectations and we ended up leasing a great car at a great price. Will definitely come back to them for our future BMW purchases or leases.

Great service, location and CARS

Promp service. Service agent responded to all questions and returned vehicle on time.

What a RIP off, didn't even leave the car. When you quote 1600 dollars and haven't even looked at the problem, was way out of line. The service shop down the street fixed the issue and did the general service for less than the quoted price of an oil change. Dealers will screw you anyway they can. Go anywhere but the dealer!!!

Had a great experience buying second Toyota Camry to my garage. Sales person was professional and upright. An advantage of buying at Autonation. They give 4000mile/90day warranty. So my car had creaking noise from the brakes. This was addressed buy Autonation Toyota free of cost. They have 1 price policy around KBB ballpark kind of saves lengthy negotiation Overall good car buying experience

Greg walked us through every step-no pressure. Great deal on new 2018 lease. Love my X2. Overall a great experience.

Sean was a great person to interact with in order to get a deal done on leasing our car. Patient, considerate, and provided all the information we needed to make a decision. Jay did a good job approving the deal, and Mansour was great at getting the financials in place. I would definitely go back for my next car.

Very smooth process. Bentz and Amos really helped me get the best deal and made sure I was taken care of. Definitely would recommend!

Manager Kevin Hagar is the worst. In the last one year, he has not been able to file for Trade Act reimbursement for the expenses I incurred on coolant pump which was later recalled by BMW for being defective. More details with images/videos to follow ...

Service experience was good, my service representative was very helpful and professional, Eric. Thank you for the great service.

Wayne Chan, is a great adviser I highly recommend him.

I took my 2018 BMW X3 to the dealership because the emissions indicator appeared on the dashboard. I was able to make an online appointment with a loaner in the same week. After a few hours, my service advisor Eric L. informed me that a part needed to be ordered and that repairs would be completed the next day. I asked if my car could be completed before 4 PM. Eric is great to work with and had my car ready before noon which was much sooner than expected.

Absolutely terrible experience. I brought my 2018 440 in for the annual service, and was offered to have the two passenger side rims (which had some minor scuffs). $225 per rim is not cheap, but I agreed - assuming they would deliver on their promise that the rims would look 'like new' after the repair. Well, they didn't. In fact, the rear one actually looked a lot worse. The paint doesn't match the original paint of the rim, and there are now scratches on other parts of the rim that were not there before. But the story doesn't end there. I called to have this fixed, and came in the next day to have the on-site rim expert look at it. He wasn't there. The service technician Sean seemed to be unmoved by all of this. I was told that I would just have to come another day. Given that I paid $225 for repairing rims that cost $378 (genuine OEM part), this level of service is unacceptable. I have had the service technicians do a poor job on my annual checkups before (like forgetting to top off engine oil), but this experience has taken my frustration with BMW of Mountain View to a whole new level. If you expect a premium service experience (for your premium car, paying premium money), go to another service location. I hope this helps!

Absolutely terrible experience. I brought my 2018 440 in for the annual service, and was offered to have the two passenger side rims (which had some minor scuffs). $225 per rim is not cheap, but I agreed - assuming they would deliver on their promise that the rims would look 'like new' after the repair. Well, they didn't. In fact, the rear one actually looked a lot worse. The paint doesn't match the original paint of the rim, and there are now scratches on other parts of the rim that were not there before. But the story doesn't end there. I called to have this fixed, and came in the next day to have the on-site rim expert look at it. He wasn't there. The service technician Sean seemed to be unmoved by all of this. I was told that I would just have to come another day. Given that I paid $225 for repairing rims that cost $378 (genuine OEM part), this level of service is unacceptable. I have had the service technicians do a poor job on my annual checkups before (like forgetting to top off engine oil), but this experience has taken my frustration with BMW of Mountain View to a whole new level. As I am writing this review, I'm still waiting to hear back. I'm not even sure if I want to let them try to 'fix' the rims a second time, because they might just make it even worse. If you expect a premium service experience (for your premium car, paying premium money), go to another service location.

Excellent service

We have bought 4 cars from this dealer over the last 15 years. Sales and Service THE BEST!

It was a really great experience..! Special thanks to Jose Marquez from E-Commerce Sales who took good care of me and helped me getting my first car 2016 3- series.He made sure that I’m going home with a happy face. People are very friendly and I would highly recommend this place for first time buyers.

This is an awesome dealership to work with. Friendly people, willing to understand your unique situations. Shout-out to Pablo and Joseph for helping my family get our first BMW, we love it

All went smoothly except that there was conflicting information about when the service was due. Our salesman specifically told us that the warranty requires a service within a year, even though 10,000 miles may not have been reached. When we called to make an appointment, we were told it wasn’t necessary until 10,000 miles. When we called and questioned this again, it was true that the service needed to be within a year. The two departments need to be on the same page to avoid confusion for the customer.

Super fun experience, my sales person was Winnie, and I 100% recommend contacting her for your next vehicle purchase because she is extremely knowledgeable of the vehicles that she is selling. I was in and out of the dealership with a new car in less then 2hours. Efficiency is key for me because I hate wasting time haggling and BMW of MV was able provides unbeatable deals so I popped in and drove off with a car.

I like the deals and front sales customer service experience from winni but the finance team guys need to learn the customer service and need to respect the customers and I really hate the way they spoke awful my suggestion guys please be polite and smiley and attentive with customers.

Lots of business love for my BMW Advisor Daniel Martinez. Highly trusted. Highly knowledgeable. Very professional.

Stellar service from my advisor Daniel Martinez. Knowledgeable. Professional. Highly trusted. Excellent customer service. 10 stars for Daniel!

I took my 2016 BMW M4 in last week for the regularly scheduled 10K service. The actual service was completed well but the customer service part of the experience was very disappointing. First, I was told that my car would not be ready that day because parts needed to be ordered from the East Coast. When I informed the service rep that then they would need to keep my car all week since I was departing on an international trip, their story changed immediately and the work was completed that same day after all. Odd. Next, I also wanted my navigation system updated. With very implausible explanations, I was told they couldn't do the update or tell me how to have it done somewhere else. The BMW website explicitly states that this is a service that BMW service centers can do. Finally, a minor but telling thing: For the second time that I have brought my car in for service, I was given a lame excuse about why they couldn't wash my car. This is a small matter, obviously; but it is a clue of how little effort they are will to take beyond what you should expect from a BMW service center. They do the minimum well but do not go beyond that to provide really outstanding service.

Appreciate Hadi and his colleagues to help us get a X3 lease here, great job, wonderful service and enjoyable shopping experience!

Fast service. Helpful staff.

Great service , the sales person was friendly and very helpful

Tony was very helpful and accommodating, site had the car we wanted to look at and others that were comparable.

Absolutely terrible experience with their loaner department. There’s an old, grumpy and unhappy guy at customer service who is extremely rude and gets increasingly annoyed when customers ask questions. It’s like he goes out of his way to create a negative experience for customers. Why is BMW putting unfriendly people in the front dealing with customers? My last 4 cars were BMW. All new. Not for my next car.

Super nice. Come see Adam here. Took care of us unlike Peter Pan rudeness and stuck up

They made the whole car buying process easy. Very professional. Highly recommended. Thanks, guys!

Charge way too high price! For just replacing rear brakes(pad, rotor, sensor) and oil filter housing gasket, took me $2200! Our X3 have all the maintenance from this dealer since day one we bought it there. It’s only ~65k mileages in 6.5 years. The maintenance fee just went higher and higher. Can’t believe change oil filter gasket gave me a quote $1210! I think I will never go back to that dealer to do any maintenance. Broke a loyal customer’s heart...

We've always had different European vehicles and feel that there is improvement needed with BMW and the dealership at Mountain View in general. While maintenance service and adviser have been great to work with on previous occasions, the latest fiasco caused almost an hour wait. The cashier mixed up the pick order by only using last name and not verifying tag number, make/model, etc. and the experience is by far sub-standard for a 'luxury' brand.

Very rude employees and did extra services I don’t want

The service and the people are all fabulous to work with. Can we speed up the customer car retrieval?

I found the X5 I was looking for. It was used, so I understand the experience of buying a used car would be different than buying a new car, but I was completely unimpressed with this dealership. Construction was going on during the time of my purchase, which is understandable, but it felt totally disorganized. I did not feel confident in the knowledge salesperson had, and her colleagues were not helpful to her at all. In the end, she had the audacity to tell me that BMW would send me a review and she needed all 5 starts and a 10 rating! I wanted to let her know right then and there that I would not be rating her very highly, but I was in such shock and just wanted to get home with my purchase. Worst of all, my husband specifically asked if the car would be detailed before we left, and it was barely washed and vacuumed. My husband cleaned it for me when we got home. I would not come back to this dealership if I had the choice. The only reason I came here was because of the specific car which matched the colors and detailed I wanted.

I found the X5 I was looking for. It was used, so I understand the experience of buying a used car would be different than buying a new car, but I was completely unimpressed with this dealership. Construction was going on during the time of my purchase, which is understandable, but it felt totally disorganized. I did not feel confident in the knowledge salesperson had, and her colleagues were not helpful to her at all. In the end, she had the audacity to tell me that BMW would send me a review and she needed all 5 starts and a 10 rating! I wanted to let her know right then and there that I would not be rating her very highly, but I was in such shock and just wanted to get home with my purchase. Worst of all, my husband specifically asked if the car would be detailed before we left, and it was barely washed and vacuumed. My husband cleaned it for me when we got home. I would not come back to this dealership if I had the choice. The only reason I came here was because of the specific car which matched the colors and detailed I wanted.

Got my first car from here. Gave me a good deal.

I've bought three cars now from Joe Wahler at BMW of Mountain View. Always a top notch experience. He is a real pro and BMWofMV are a great dealer.

It was really good experience dealing with sales & got really good deal compared to other venders in Bay. Recommend it.

Best place! :)

Very profesional and awesome cars

Nice and smooth transaction , very happy with my new car and will do business again

Wayne Hong was very courteous and helpful thanks for a great service

Special thanks to Wayne H. and the team at BMW-Mountain View for helping me get the tires and checks needed for the 2016 3-series that I brought in on April 5. It was good to get everything I needed updated in one day, and I appreciate the fast work that the team did to cover all the repairs that were completed. Thanks, again.

This was honestly one of the worst experiences I've ever had at a dealership. I was quoted $860 for a oil change and microfilter replacement, while my car was in for other work that I couldn't take elsewhere. Unapologetically, I was told they had just recently increased their prices. For reference, other local BMW dealerships are quoting around $100 for an oil change and $50 for microfilter replacement. A previous experience, while waiting to drop off my car during a rush, I was yelled at by garage staff for not pulling my car forward, after they had already taken my keys. Another time, they were looking for freon in my coolant overflow reservoir in a brand new 4 series. Their staff has been incredibly rude every time I've been there over the last few years. Find another dealership to spend your money at or get service at an independent shop for your older BMW, these guys definitely act like they don't want your business.

(Translated by Google) I bought 320i in October 2013. Around November 2014, I waited for a red light at an intersection in Daly city. Tightening the brake pedal, the car suddenly rushed forward. Scared my three souls lost seven miles. Because this kind of thing is random, so the car twice to the mountain view bmw, the staff are impatient to send me. Later sent to Steven creek bmw for repair.        After this time, although I am disgusted with the work attitude of bmw individual staff, I still recognize the responsible spirit of bmw, which may be related to the experience that our consumers are often bullied in China. So in the winter of 2015 I bought x6 again. I can't think of the musty smell of the air sent by the air conditioner every time I start it. Take a bus to the Mountain View BMW store and check to see if any small animals have died in the air duct system. Tell me no more than 20 minutes later. When I came back, I thought I had to go to Amazon to buy an air filter and put it on myself. But still can't solve the problem. For this reason, I try not to drive this car, and I am troubled.        When the son comes back to work, he will occasionally open this X6. I am afraid that the air conditioning system of this car will damage the health and decided to send the car to the store for repair.       Unlucky, I bought two unlucky BMWs. It’s still Toyota. I’ve used two cars. (Original) 我于2013年10月买了320i。2014年11月左右，我在Daly city 的一个路口等红灯。踩紧刹车踏板，车却突然自己加油往前冲。吓得我三魂丢了七魄。因为这种事是随机的，所以送车二次到mountain view bmw，工作人员都不耐烦打发我。后来送到Steven creek bmw 才维修。 经历过这次，我虽然恶心bmw个别职员的工作态度，但还是认可bmw的负责任精神，这或许与我们消费者在中国常被欺负的经历有关吧。所以2015年冬季我又买了x6。想不到每次启动时空调送出的风都有股霉味。送车到 Mountain View BMW 店检查，告诉他们是否有小动物死在了空气管道系统中。不到20分钟后告诉我没异常。回来时自认倒霉自己到Amazon 买了个空气过滤器自己换上。但依然解决不了问题。为此我尽量不开这车，闹心。 儿子回来工作了会偶尔开这X6，我怕这车的空调系统会有损健康所以决定再送车到店维修。 倒霉的我买了二辆倒霉的 BMW 。还是 Toyota 好，用过二辆，屁事没有。

Excellent service!! Thank you

I received great service and my oil change was done quickly. Very personable staff.

It could be the “Ultimate Service” rather than Machine. Long live Amir !

Peng is the best. Superb service! Very knowledgeable and patient. He always followthrough and you can count on him to provide honest answers

They will steal from your car! Seriously, do they not pay their people, or do they just hire POS’s? My car was in for service all day today, and after my husband brought it home (near his work), there were money and gift cards missing from my center console. Is this your idea of service, BMW?!?! I guess I will have to see if other dealers are any better, because my car will never go back to BMW thieves of Mountain View!

Fast, straightforward lease negotiation. Definitely recommend if you're in the market for a BMW.

Very attentive and helpful

Would have given 5 stars but no shuttle service. Don’t like having to use my Uber account and then getting a reimbursement. BMW should have a Uber account and just use that for rides since they don’t have shuttle service.

I went to have my wife's 2001 BMW 325 ci serviced for a recall notice that we received relating to the driver's side airbag. The signage at the dealership was terrible. It took me ten minutes to find the service department. The service person was great. He met me as I drove in was attentive, answered my questions and provided the car back to me in a timely manner. It turns out that my wife's car did not need the recall service at all. So this visit was a waste of time. They did however wash the car. Rich Pickard

It was fine. Standard stressful car buying experience at any dealership. However, we were told by the sales associate and given in writing that they would schedule us for a paint touch up job within 2 weeks of us buying a new i3. They DID NOT follow up. We tried calling them to schedule it and they weren't helpful with that either. Be prepared for them to throw a bunch of new #s at you once you move to the financing process and have decided to buy the car. All of a sudden you have to decide within 30 mins if you would like to spend another $4000 on maintenance plans and $3000 on full warranty (as their regular certified pre-owned warranty does not cover most things).

Unpleasant experience in trying to buy a car here. The sales manager apparently doesn't believe in their "no pressure" sales experience, despite signs being posted all over the place claiming that to be the case. He argued with me when I told him I wanted to think about the options, and then tried to bet me $100 that the car would be gone in the next two hours, unless I purchased it that second. Needless to say I walked out and won't be going back. (By the way the car is still there a week later).

Great service!!. fast arrangement of Loaner car comparimg to Stevens creek bmw

From start to finish the sales team over at BMW Mountain made my experience very fluid. The environment was very comforting I felt like friends were selling me a car. Jose Marquez (E-Commerce-Sales) Vince Espiritu (CFS Manager) and Najib Mirzai (Finance Director) Made my dreams come true. If you're in the market for a new or used BMW look no further.

It's been about a month since my new X5. Sean & Hamed were absolutely amazing and made the process painless.

This dealership is great! I didn't have an appointment but I was having difficulty with one of my car keys. The service area was able to get me in that afternoon and John Roy from service took great care of me. He not only helped me understand the problem but took care of it even quicker than expected. Highly recommend getting service here and requesting an appointment with John if possible.

They never receive call on their service department. Do you need to hire more people?

Great experience. Brought my 2017 car in for regular service was greeted quickly, taken care of quickly, got my loaner car easily and received a phone call to let me know what was done and that my car was ready. Couldn't have been easier. And friendly, helpful people throughout.

I would never buy a car here. Do your research and ask a lot of questions.

A mix bag! I like service advisor because of their professionalism and their commitment to get the best work done on your car. They are the bright side of BMW of Mountain View. What needs improvement is the lack of courtesy of the staff at the service desk where you checkout after you pick your car and pay. This needs more attention but I don’t think the management team is even looking at this as an area of improvement. What is not living up to the standards for any dealership is the fact that loaner cars are old, not enough are available and regardless of what you are driving (M6, M5 or even 7 series) be prepared if you are lucky to have a 35K miles 3 series. I just switched to BMW from Audi. I had an sQ5 and never got any loaner other than an SQ5 or Q7. This needs to be fixed otherwise I going to switch to another local BMW for my service.

I left my car to perform a 60K service. I specifically asked about if it was only liquid changes and I was told no, it was a full 60K service, hence the cost of $1,900. I got a call that my car was ready 2 hours later, they only changed liquids for $400 cost of raw materials and charged me $1500 for labor. < > and the car wasn't even washed. Good luck you all in your next service appointment!

My advisor Eric Loncarich was fantastic! Staff was super sweet and friendly! Great place!!

Tony was awesome! Great prices, and he noticed a tiny dent that I wouldn't have and scheduled to get it fixed too.

My first visit for service of my bmw three series was great. John Roy helped me in an amazing way. So thumbs up for service specialist and for the rest of the staff at bmw of mountain view.

We arrived to check out an advertised used car and were promptly given a test drive and continued with a purchase.although it was a busy Saturday all employees seemed cheerful and positive and helpful

Greg M was our Sales person. Wonderful Sales experience. Zero pressure from Greg. Extremely knowledgeable about the car we bought (330e) and just all around pleasant to deal with

(Translated by Google) Very good (Original) Muy bueno

Store itself is good. But Worst review to Amir Shah. Don’t ever put your car on service with this guys. I didn’t get any notice when car service done and kept you waited until 5pm and he left. FYI. I have waited until 5:15pm until some other staff helped to get my car. There are 4 people like me still waiting like 2hrs, all are Asians.

My appointment was for recall service. I was pleasantly surprised how easy it was. Looked confusing upon driving around the back. It all worked perfectly, in the right lane, the right service and a car wash voucher! Knowledgeable friendly service (guidance) and office. It really made my day! Epitome of excellent customer treatment! They provided a written assessment and recommended 1 item for service.

I drove away happy until I tried to play a CD that I had stored in the car. Gone! In fixing a navigation problem the car's memory had been reset, thereby erasing all the personal data that I stored during three years of ownership! All the 50 or so CDs, soft button programming , phone setup, etc were gone forever. Also the satellite radio had lost most of its stations. The fix was much worse than the original problem.. There should be away to keep and restore an owner's data before wiping out the memory. If not, at least the owner should be notified before taking such a drastic action.

We had the best service ever!

We had a great service despite they are under construction.

I took the car (2013 535i) into the BMW dealer at Mountain View, since my AC was not cooling. Brandon Case, the service consultant, was very friendly and professional. After taking down my complaint, he reviewed my account and confirmed that I was still part of an extended maintenance package, and described what it would cover and what it would not. He completed the service by finding and fixing the fault, identifying a leaky radiator, and validating that all of this was covered by the package. The time to complete took a little longer than initially expected, since the radiator had to be ordered in and replaced. But overall, a very good experience and a dealership I definitely recommend to others.

It is a convenient location for los altos as well. The staff and agent are courteous. The services workflow can be more efficient, e.g for picking up the car after service.

I been to 1 or 2 other BMW dealer for service, but I liked mountainview best so far. The staff is much more responsive and Eric was friendly and notify me of updates of the car status. The appointment was kept pretty consistently so only a reasonable wait.

Overall, I was very pleased with the buying process and it was due to the courteous and friendly service that I received from the sales associate, Bentz V., and finance manager, Mansoor B.

The group that greets the customers are very pleasant, organized and competent. Manny is the star of the group. Pleasant, positive and really bends over backwards to please the customer.

Amos and his entire staff were great.

Our BMW X1 was serviced while we waited nearby. The car was completed in the exact time frame promised making our wait time problem free and comfortable.

Eric help me in aquiring the 2006 Lexus 400h and he is very courteous.

Always great service from Eric

The car has been in the shop four times since Nov 2018. The issue is still not fixed and need to go back the 5th time.

Very experienced sales team and manager is willing work on deals. Received a great discount on a new vehicle and will certainly return in the future.

Excellent Customer Service.

Brandon Casey is a pro, let alone has patience and knowledge to make my experience a good one!

I’ll try to summarize-phone calls, messages not returned, long wait time on hold, no one knows I’m coming when I drop off car, then later no one seeming to know where my car is, ridiculous wait time to pick up car, VERY rude cashier staff - and all of this their fault for not fixing the car right the first time

There are so many things MVBMW is failing on because of the construction and misguided management. So many missed opportunities because they're so focused on maximizing profit. Labor rate = $240/hour??? I was told that's competitive for the area. Found that out because the brake fluid cost $208 to refill in less than an hour. Total break service front brakes only = $1600. Car was wet and filthy when they gave it back to me, as if the 30 seconds it takes to drive it through their car wash is a major perk, even though it failed to remove most of the road dirt on the fenders. None of the parts we're available when they said. I had to wait 30 minutes for my car after I paid, because the car jockey didn't have a walkie-talkie. The loaner car was filthy inside and out. The dealership seems to know when to remind me about my next service, but they're incapable of connecting with another dealer to determine whether a fluid flush was done with my last brake service.... it wasn't btw. I witnessed one technician bullying an older woman about the dangers of not purchasing one of their run-flat tires for $300+ (btw... I've been bullied too on their run-flat warrantee program and had 2 flats since repaired at Les Schwabb, and the manufacturer's recommendation to replace every run flat when it's flat given the deplorable state of liberal California roads is ridiculous). If the tires are that unreliable and unserviceable, they're not a good solution.

The service on my BMW 428i has been a breeze. My service agent is friendly and very helpful, often going above and beyond to help me address small cosmetic things I was just going to ignore. The checkin was quick. Since they are undertaking a massive construction project currently, their facilities are impacted but adequate.

Wayne Hong and almost all the people were very friendly and positive.Excellent service.Thanks

Took my old X5 in for a computer programming safety recall service. Called me promptly when the service was completed. They have an appointment slot open later on the same day, so I took my 2019 X5 in for them to check out an issue with the 2nd row seat. The vehicle is too new for them to have any replacement parts on hand. Eric was very professional, courteous and told me he would contact me when the replacement parts arrive.

Having bought an extended "Platinum Warrenty" on this car as our original was getting close to expiration, I was expecting a fuller coverage that I seem to have. BMW USA and the dealer both tried to explain what is actually covered. Since purchase, this X1 has experienced a failure of the start/stop function. Several times I was told that the "computer" needed to be reprogramed to fix the problem. This week it was the battery at fault. We really like the feature as we have it on both vehicles we now have and two that we no longer own had it also. The fires here in Northern California, put a lot of trash in the air and I felt that the cabin air and intake filters should also have been cleaned or replaced, again not covered under the Platinum coverage. The mileage on my 2018 X3 M40i was also noticeable, at about 10% loss. That service will come in March and at that time I'll find out how much that's going to cost.

We recently brought our 2000 BMW M Roadster to BMW Mountain View to replace a broken sub-woofer. Sean, our service advisor, handled the job with his usual good-nature and professionalism. Working with Sean on this job--as with many other past jobs--was an absolute delight. He is always courteous, friendly, efficient and very communicative calling us with progress updates on every step of the car's repair. We will always bring our BMW's back to Sean at BMW Mountain View because we know he will get the job done to our complete satisfaction each and every time. We cannot thank him enough.

good quick fix, didn't try too hard to up sell me other service

Expectation was set on the phone and it was the reason I went ahead and made the appointment because the salesperson said she understood and will work with me. When I got to the dealership, the sales person wasn’t available and they gave me someone else. He kept trying to up sell and it wasn’t until I got frustrated and explained again what my expectation was that he started to listen. At the end I decided on a vehicle and filled out the paperwork so that the next morning everything will be done. I expected the paperwork to be completed with finance when I came in the next morning. It took us 3 hours to get everything completed; a lot of waiting around. I also disagree that the commission be split between the person I spoke to on the phone and the salesperson who actually did all of the work. I think further improvement (customer service, finance) should be done to give the customer a better experience.

Regular Service. Wait was a bit long, but service process was smooth.

GREAT job, as usual! Wayne Chan is AWESOME! Nice work, guys!!

Sale agent is very professional and patient. Highly recommended.

BMW IF MOUNTAIN VIEW GAVE ME THE BEST CAR EXPERIENCE I HAVE EVER HAF WHEN PURCHASING A CAT. EVERYONE WAS SO FRIENDLY AND SUPPORTIVE. THEY MAKE YOUR CAR BUYING EXTRAVAGANT. EVERYTHING WAS TOTALLY ON MY TERMS NO GIMMICKS. THANKS BAYRAMI AND ADAM. !!!😉

Excellent experience!!. I am a returning customer since 2012. Always had wonderful service and treated well by staff. Thx.

Wonderful experience at BMW of Mountain View. Sales adviser Ken Spindola made sure that I selected the car that met my needs. Kyle in finance explained the warranty options and John the BMW Genius made sure that I understood the finer point of operating the car. Best experience buying a car ever.

Purchase was very easy. Obtained a competitive quote on the internet, which was honored when I arrived at the dealership to make my purchase. Salesman was very courteous and professional. Dealership is being remodeled, hence, the current facility is adequate (but not much more than that).

Good advisor but problem did not solve completely.

Service for factory recall item. Very professional, organized and pleasant to work with - especially while the dealership undergoing major reconstruction!

Airbag recall service. The experience was very professional and easy.

I had my car serviced here and the overall experience is pretty good. The supervisor keeps me updated with the process, and let me know potential services I can choose given my car's condition.

I recently brought in my 550i M-Sport to BMW of Mountain View for routine service, including brakes. I've been using them to service my BMW for quite a while now, and they never let me down. As always, the service on my car was performed right, and right on time. Everyone from my Service Advisor, Wayne Chan, to the techs who actually did the work were very professional, friendly and helpful. I highly recommend BMW of Mountain View.

Really cool people, everyone is knowledgeable and attentive to your needs. I’d highly recommend Bentz or Majid!

I was very surprised on last Friday when I dropped my car for service that both uber service and shuttle service are not available for customer anymore! I am not sure if it is happening in all the BMW dealer or only this location. When I took uber back to the dealer to pick up my car yesterday, the uber driver was shocked to hear this news. Then I talked with my coworker who said even Chevrolet has shuttle service! My coworker asked me if BMW is a luxury car. I don't know how to respond that! I was told that my uber fee will be reimbursed up to $15 and it will arrive in 90-120 DAYS! Seriously? I am still shocked by this level of service happening in BMW!

I leased my car from this dealership and I can say it is the WORST dealer I have ever dealt with. The staff and sales rep are very unprofessional and rude. They messed up my registration paperwork and I had to call them more than 10 times to get this finally resolved (after more than two month my registration expired). It was such an ordeal to deal with them and I just hope I don't have to see any them until my lease ends. Get my advice and go somewhere else for your BMW.

It was pretty good! The person that was suppose to be there Brian was not there! Eric, took his place!

My service advisor was very professional and got everything done, even vacuumed my car since it wasn’t done right the first time.

Good experience. My service advisor was top notch. I was surprised by the facility. It’s not up to standard compared to other dealerships I have visited. Overall good experience.

First of All, I would like to let you know I am not a new BMW owner; this is my 3rd BMW and have been driving BMW since 2012 when I bought 335i Convertible from BMW of Fremont, another Autonation dealership, my second car was from East Bay BMW. I bought this CAR (BMW 540i 2018) back in Dec 2017, I bought the CAR from BMW of San Francisco as their prices were much reasonable than BMW of Fremont. I used to use Peter Pan BMW as my the service center for my car as I was living in FOSTER CITY. I moved to Sunnyvale Last Feb and hence started interacting with BMW of Mountain View. First Interaction with BMW of Mountain View Service My Interaction started with the first service appointment for my car, I was given Angel as my service Advisor. During the service he reported that there is an issue with front tire and he is advising it to be replaced. When I gave the car to the service center it was not showing any alarm or alert but I still went ahead with Suggestion and got the tire replaced. Now I think, it was absolutely un-necessary and it was just pushed on me without any reason. Second Interaction with BMW of Mountain View Service After couple of weeks, I started getting the alert that there is “Passenger seat restraining system failure, please visit the nearest service center immediately”. Again I was assigned to Angel and gave my car to dealership, after 1-2 days, I was told the issue is not replicable and systems are working fine. Third Interaction with BMW of Mountain View Service Again after picking up my car, next day again I saw the same alert. Next appointment was available 1 week later; I scheduled the appointment and took the car to dealership. This time he told that there was some water damage to sensor and he found a bottle cap somewhere near the seat. I could not understand properly how the water damage is inside the seat while it’s perfect from outside. No water sign or anything. He told me to take the car, put it on heater and leave it for 2-3 days, it should get resolved. I followed the same. Nothing worked. When I asked him to replace, he mentioned it is not covered as part of 4 years manufacturer warrantee and I’ve to pay somewhere close to USD. 2000 to get the sensor replaced. After a lot of thought and suffering from this issue, I drove about 40 miles one way and took my car to BMW of San Francisco as I bought the car from them. The service advisor told me about the issue and said it’s all covered as it seems to be a defect not caused by Water or something. They got the sensor from Germany and replaced it with no cost to me. I was able to check the status and follow with service advisor on text and it was smooth while I was almost unable to reach Angel whenever I tried. Fourth Interaction with BMW of Mountain View Service I was driving to my Office on Friday morning about 9:30 AM and I got flat tire while driving on Matilda Ave, Sunnyvale. I saw the alert and immediately I called the service and the person on call was very accommodating and scheduled an appointment for 11 AM. I drove directly to BMW of Mountainview anyways as I could have not been able to drive later due to flat tire. Reached to Service Center and I believe Zhi (My Apologies if I am not spelling it right) was assigned to me. He said that tire is not on the stock and it would not be available till Monday. When I requested for Loaner, he said it’s not available and there is nothing he can do about it. I mentioned it was an emergency situation otherwise I would have scheduled only when there is a loaner available but he said it’s not possible. I asked about rental and he mentioned we don’t do rentals anymore. He was pushing me for 4 wheel alignment also for $399. I mentioned it is just happened and without any thud or anything. It was just a flat tire, moreover I’ve never seen $399 alignment anywhere in my last 6 years of BMW ownership. I said, let me try other dealership if anyone has the tire then I can get it towed to them as I have only 1 car and I would not be able to do anything without Car over the weekend. He rudely took off the service card and token number from the windscreen and said. “SURE”. I called Peter Pan, BMW of SF but could not locate the tire. As my car was already in their parking lot, I chose to leave the car there. I took UBER and went to Enterprise and rented car for 2 days. I returned my car on Sunday evening. When I called on Monday morning about 8 AM, I was told that my Car would be ready by 3 PM. I went to dealership about 3:30 PM. - Car was not ready, - the lady on the service/cashier was not aware of the status. - Zhi was not working on Monday - Wayne was assigned to deal with my car. Wayne was nice enough to come and let me know that tire delivery got delayed and it is being worked upon and it would be ready in sometime. I was able to get my car back around 4:30 pm. Zhi told me that tire would be USD. 385 but I was given a receipt for USD.449. Again Wayne was nice to adjust and finally I ended up paying 417. Thanks to Wayne for helping me but I am sure I will try my best not to visit BMW of Mountainview ever and never going to suggest anyone as well. I am not sure it’s just me or this is their usual business practice.

very courteous service.I am a picky buyer but the Sales manager Ardavan and his associate Hadi showed a great deal of patience working with me.They brought in a car from a long distance location and I didn't want it,and it wasn't a problem at all.Their financial deals was also far better than the nearby dealerships.I highly recommend their services.

friendly and courteous staff and Amos was very willing to work to ensure great service

Really happy with my new car, it’s beautiful, runs so smoothly and has everything I need. The person I worked with at the dealer did a great job

Leased my 2019 X3 from BMW Mountain View and I would say that the process was certainly positive. People here were knowledgeable and ready to provide you with any information that might help you with the process. They made sure that you are satisfied with your choice. Overall I would recommend the place to anyone looking for their next purchase.

Salespersons Eric and Michael are very nice and helpful; finance person is quite pushy -- of course he was just doing his job!

Firstly, you did wash and vacuum my car as you said you would. I was very disappointed that, after paying over $2,000 for service, you neglected to clean my car—some courtesy! Your replacement tires are extremely expensive. (I now question whether I needed the new tires as the new tread depth is not that much different than the older tires. I needed to trust your employees’ assessment of wear and accept their recommendation.) Someone on your teams should explain when to replace old tires.

Courteous and helpful staff. Pleasant to go back to.

Impeccable service!!! I’ve been with them now over 12 years and have never been disappointed!!! The service department is amazing everyone is so attentive to the customers. A shot out to Sean Sundland who has been my Service Advisor for several years and is a true asset to BMW!!

Sales representative Ryan Green was professional, helpful, prompt and very attentive to our request. He made sure he coordinated for a very smooth sales transaction.

I had a great buying experience. I ordered M40i through Hadi. Hadi was professional, courteous, and helpful every step of the order and buying process. He returned my emails and calls promptly. And, I am very happy with my M40i.

Prompt service.. friendly people.

Customer service. Eric was awesome and the entire staff made my experience enjoyable

Purchased a BMW from out of state. This was my 3rd BMW product and the 4th vehicle that I have purchased from another state. Purchasing a vehicle from Mountain View BMW turned into a painful debacle. 1St and foremost, this BMW dealership does not employ individuals and care about any transaction other than their own. If the salesperson you call isn't the one you working with they have no interest in helping you out with anything at all. Communication with anyone at this dealership, even the salesperson youre working with directly is almost impossible. If they need something from me, I respond within 2 hours. If You want something from them, they respond within 3 or 4 days. After an excruciating 3 to 4 week back-and-forth just to align simple Aspects of the transaction. Paperwork is finally sent out to me to via FedEx. Surprise! The financing that I had procured on my own through the local credit Union is not attached to all the paperwork send via fedex. Attached is financing with completely different terms and rates from BMW financial. A seemingly dirty trick from them (illegal). Having been without a car through this entire process, I'm pretty much stuck. Knowing I can get the car refinanced once it's in my possession I relent, sign the paperwork and overnight it back to them. The paperwork arrives the very next morning and sits at their facility for 5 days without anyone opening or confirming to me that they do have my paperwork and the sizeable deposit check in their possession. Every attempt to call dealership is met by a sales person who cannot be bothered to help me in any way due to the fact they are not working on the transaction i.E. Making a commission off me. Exasperated, I just want to set up transport get the vehicle in my possession and never have to deal With Mountain View BMW ever again. Unfortunately that is not the way it comes to pass, my salesperson goes on vacation for a week and setting up transportation all the sudden takes 7 to 10 days. This is just setting up transportation not receiving vehicle. During this time I begin to receive the standard "how did we do?" Emails asking for feedback about my transaction. This is where I let them have it. Lo and behold after a couple negative emails, the process Springs to life. For what it's worth transportation company was fantastic, calling and emailing me every step of the way and making sure I was satisfied and available when the car was to be delivered. Driver was courteous and professional. Car is phenomenal, love at first sight

After getting recall notice I called the number given but they never answered. After a second notice I called a second number and got an answering machine and left my name and number. They did not call back. After I got a “Final” notice I able to get a live person and set up an appointment. The service agent was courteous but they were only able to complete one of the two recall items.

This dealership went out its way to make leasing a car from them a very positive experience and provided very competitive pricing throughout the process.

For the past 3 years, I have been very pleased with their service. But, my experience with recent visits was very different. First, I had to go back for a second visit for an issue that I would have expected to have been detected and fixed in one visit. Second, my service advisor (John) was good at telling me policy, but provides a poor customer service experience. I eventually had to ask to speak with his manager. Third, they were very disorganized, when I was picking up my car. They had me waiting, when no one was actually getting my car. When I got tired of waiting, I walked outside and found my car parked in the alley (and no one else around). It then took several more minutes for them to actually locate my keys. I expect more from BMW, especially since previous experiences were much better.

Wonderful service. Quality service as always.

Excellent service by representative Daniel. I was notified service was due and went right in. Expedited and taken care of.

Wayne tried to follow up after the car was done but the phone number on the record was not correct. He made every effort to connect with me. Excellent job!

Have always had my car serviced by an independent mechanic. Had to bring it here because of 2 two recalls. Service adviser was nice but didn't make good on his promises. Took too long to pick up my car and it wasn't even washed (as promised). Receptionist lacked any customer service skills (at least she could smile once in a while). I would have left a bad review on Yelp but didn't need to as there were plenty of bad ones already.

Wayne the service tech is THE BEST. Extremely focused on customer needs. Great communicator. Goes the extra mile. Very pleasant to work with. Providing timely status as promised.

Good experience overall. Sales person was great. Had to wait a while for the financial person to process paperwork, but once we met with him everything went smoothly. I think it was a busy day for sales. They are in process of remodeling so they are in temporary quarters. They handle that well considering.

Brandon Casey provided excellent service and even advice for my car which i did not usualy see otherwise at other dealerships. My battery needed replacement but was within warrenty perior. But there was a diagnosis which is required to see if i am eligible for the replacement which itself cost $250. Casey helped me know that i have a very high likelihood of not being eligible for the replacement because my usage was really really low. This helped me save the $250 and also he gave me advice on how to save it next time with a tirckle charger. Appreciate the honesty and wealth of info that was provided to me

Wayne Chan was very friendly and professional providing services on my 550i. Thanks!

See some of THE most beautiful BMW's ever while in line for service! Not easy to find the service area while being rebuilt, but once there, service just as good as ever.

Overall it was fine but due to construction the facility is difficult to navigate. It also feels like quality of experience is owing down perhaps due to cost cutting related to loaner cars. Wait time was a bit of issue on both ends, drop off and pick up.

When I scheduled a service I also reserved a replacement loaner vehicle. I arrived on time for my service of my 230i, and when I went to the transportation office there were many customers waiting for loaner vehicles, they had run out of loaners and even Enterprise, their backup, had run out of cars. I was told that 30 reservations had been made, but MANY customers had not returned their loaners. I imagine many entitled BMW customers are guilty of this inconsiderate behavior, but since this is probably not an unexpected problem, why do you make so many reservations for loaners when you can expect such behavior? My service guy footed the bill, at his own expense, for a LYFT vehicle to get me a ride home to San Jose, but I was still without a car while my car was being serviced, and I had to foot the bill for an an UBER ride back to Mtn View to pick up my car. THANKFULLY, otherwise everyone was lovely, professional, and curteous, and the rest of my experience was superlative. Thank you Judi Whitehall 230i lease customer (408)833-5358 judiwhitehall@gmail.com

I previously went to Stevens Creek BMW for service and have purchased cars there. This dealership is more convenient and so far my experience here has been superior. My advisor, Eric, is great. I have asked that he be my advisor going forward. I will continue to bring my vehicle here for service. Thanks for making things so easy.

We brought our car in before a family vacation we have had scheduled for months. It turned out the service needed would keep us from driving our own car to LA for our trip. Our service advisor, Matthew, went absolutely above and beyond. He didn't just secure us a loaner for local travel, he got the mileage limit waived so we could drive the loaner to and from our trip to Disneyland. We were so grateful for his kind, professional help every step of the repair process. Matthew made us feel important and that our concerns were heard. We sincerely appreciate all his help to keep our trip on the books and fix our car while we were gone. Seriously, A+ service from him. We can't thank him enough.

The worst experience I have ever had trying to buy a car. I went in to look at a 2014 BMW I3 on a Tuesday night. My sales guy Greg did a great job and i really liked the car. I went back to the dealership per my appointment on Friday afternoon with a Cashiers check for the full amount of the car. I signed the paperwork and let Greg know i would be back Saturday (next day) to pick up the car and drive it away. We made an appointment for 2pm. I arrived at 2pm on Saturday and Greg told me that there was a problem and the car that i bought and paid for the previous day was sold sometime between my Friday afternoon appointment and my Saturday afternoon appointment. As you can imagine i was steaming mad! I was taken into PJ Roshan's office, he is the General Manager of the dealership. This guy barely cared what had happened to me and tried to make it sound like it was my fault the car was sold out from under me. His exact statement was "why didn't you drive the car home yesterday". I did not drive it home the day i bought it and paid for it because i did not have a ride to the dealership that day and would never think in any scenario that a car that I paid for would be sold out from under me. He said he had some alternative options on cars but could NOT give me a better deal as they are a one price dealership under the AutoNation group. So, i get no car, not better deal on another car and am totally screwed. PJ had zero remorse and when i was given back my paperwork, he took it all out of the folder and didn't even want to give me the xxxx folder. I would have expected a follow up call from this so called General Manager but have received nothing. No call, no deal on another car, absolutely NOTHING. I am extremely disappointed in my dealings with this dealership and absolutely disappointed in the customer service from PJ Roshan. I wish anyone luck that has to deal with this pompous person who does not respect his customers. My guess is that the person who bought the car from under me was probably financing it versus my paying cash and the dealership would make more money off of the financing sale. I will take my money elsewhere and would hope that PJ Roshan learns how to treat a customer.

I purchased a certified BMW earlier this year (see previous review) and could not be happier until it came time to use the warranty. The salesman Shak told me that the car still had warranty until May 2019 and I received internal documentation, which Shak sent me with the purchase, that clearly shows that the vehicle is warrantied until May 2019. Long story short, my check engine light came on so I took it to my local dealer here in LA. They ran the VIN and said that the warranty actually expired May 2018. I thought OK, this might be a mistake and they can fix it since I have all this proof. Lone and behold, they won't even return my calls. I have left numerous messages for the used car manager Steve Pan and Shak, with to avail. Looks like I will be suing them soon and drag their xxxxx back to LA. You messed with the wrong one....

Totally satisfied!! Joseph Ngai, Pablo Solorio and Kyle Krebs all worked to make this new-car-buying-adventure a very pleasant and painless experience! We are very happy with our new X3!

The finance rep was really bad. He kept trash talking the reliability of BMWs to try to get us to buy the extended warranty. Nothing like dropping 60k on a car and then having the dealer tell you it is unreliable and is guaranteed to need expensive repairs the moment the warranty is up. He also lied about CA law regarding early loan payoffs, saying there is a penalty and that the dealer "will come after you" if you try to pay it off early. Not true.

Great buying experience: Efficient, transparent, competitive, friendly, and refreshingly straight forward.

It was all a good experience but it took forever to do all the paper work.

I want to get job superior

Bought my X3 from here & been getting it here for regular services. They stopped doing Uber courtesy drop off and pick ups, car was serviced but the courtesy car wash was not done.

Service rep was excellent. Took care of me with ease and comfort.

I get all my maintenance and service done at this dealership. I live in Milpitas so I can either go to BMW Fremont or Steven's Creek but I chose to go BMW Mountain View. My SA, Branden Casey is extremely knowledge, prompt, and courteous. The two techs, Dan and Greg do great work. I appreciate good communication when it comes to what is being done to my car; Branden, Dan, and Greg are great when it comes to this.

I've used BMW of Mountain View for many years now, same technician (Wayne). I'm very happy with the service, Wayne keeps me posted on the progress and I never had to come back to have something re-done. All my issues are always addressed in a timely matter and I can always rely on them to get me a BMW loaner vehicle so I don't have to Uber around or use car rentals.

Salesperson, Bentz, could not have been better or more responsive. Perfect. However, "the system" was obstructionist, as was the GM, and nearly lost the sale. How can one wire transfer funds, but still be required to complete a credit application; yet if bringing a cashier's check a credit check is not required. Does this sound crazy to you too? And the GM apparently lacks authority to override this "policy".

I have been a customer of BMW of Mountain View for many years. They have always provided outstanding, top-of-the-line service, sales assistance, and many options to choose from. It's a wonderful bonus to note that BMW is the Official Luxury Vehicle of the San Jose Sharks, and a proud sponsor of our "Sharks Extra" post-game highlights show on 98.5 KFOX and the San Jose Sharks Radio Network. Recently, I picked up a new X1, and am enjoying the drive very much. The vehicle is fun to operate, and most importantly, it is very safe. I highly recommend working with BMW of Mountain View when you consider your options. Thanks for listening, and see you during hockey season!

Since I bought my car from this place, I've had it serviced here many times. Most of my experience was positive. However, that changed a few days ago. At the beginning, there was quite a bit of effort to up-sell all sorts of unnecessary things, which I declined all. It wasn't like this before. And the service adviser explicitly told me that they wouldn't reset service indicator after oil change if I didn't elect the other overall inspection/check ($105+). This is obviously a trap to get people to accept that completely useless and unnecessary service (not even mentioned in operating manual). And I couldn't care less if they didn't reset the indicator as I could do it myself in a heartbeat. After I came in to pick up the car after about 4+ hrs of recall repair and oil change, I waited over 30 min's, but they couldn't bring it. Later, the service adviser came in and told me that they couldn't start the car. It turned out that they left the hazard light on for so long, it drained the battery. But nobody apologized to me for what happened. When I said to the service adviser that what they did could have inflicted some damage to the battery, the blinkers, and light bulbs that were flashing all that time. He flat out rejected my supposition. When I asked him if they could hand me a written promise to take responsibility in case there's any sign of damage to the battery or others, he wouldn't do it. The car was supposed to be washed after the service, but it was covered with a new layer of dust. For that, they repeated the wash, but that was all they would to make up for all these. Also, the service adviser told me the vehicle was delivered around the promised time. I couldn't disagree more. I had to wait 30 min's after arriving in the waiting room, then the bad news, additional time for another car wash, arguments, ... This whole episode left a really bad taste in my mouth. I probably won't return here for a service.

I would not get my next BMW here. Take my advise "GO SOMEWHERE ELSE". The customer service during the sale is okay. After the sale is complete, it's the worst. Learn my lesson, I will not be taking my car here for services that's for sure.

Service has varied over the years. My last few visits were outstanding. Having a good service advisor who knows you, your car and cares that you get good service makes all the difference. Wayne Chan has been that person for me. I recently sent an email to Wayne on a Sunday letting him know I was worried about my brakes. He told me to come in first thing Monday. He took care of everything and had a loaner car available for me. Thanks Wayne!

AWFUL service experience. Told us car would be done next day. They had the car for 10 days. Communication was terrible. We left multiple messages, because no one in any department would answer. And never heard back. I will NEVER take my car here again.

Excellent customer support. Adam, Sales executive who was helping me to buy this car. He did a fantastic job.

I brought my x5 diesel in for 2 recalls. I asked about a seat recalibration dash light. I said they could call me to check cost to fix it. No call and fixed with no charge. They also did a free 3 point inspection as well as the recall repairs and gave the car back cleaned inside and out. Car has been out of warranty for 2 years and maintenance done elsewhere. Site under remodel so confusing access.

Construction is being done, the facilities is not what you would expect from a BMW dealership....maybe when the construction is complete I would then recommend this dealership.

This is one of the best experiences I have ever had in a dealership. The Sales Associate, Greg McKenna, was responsive, straightforward and honest throughout the entire process. This is one of the very few cases that I did not have surprise after I walked into the dealership (usually they will tell you something different from previous phone calls or email communications). Greg has been very patient with me in the emails and also in the face-to-face conversations. He answered all the questions I have. I like the quotation provided by Greg in PDF format. It's very clear, detail and straightforward. The finance process was quick and not as painful as I have expected. Greg asked their BMW Product Geniuses (Matthew Gonzales and the other person, I forgot his name) to give me a brief orientation. Matthew was very knowledgeable and helpful. Overall, this was a great experience and I would recommend Greg McKenna and BMW of Mountain View to any friend of mine.

Total rip off. Everything they offer is much more expensive than everywhere else. They tell you replacements are needed for parts that are not really worn down yet. Don’t go there.

I work here. Wonderful store to buy the most valuable car brand. We love our clients.

Wayne was fantastic! Great customer service! Pleasure to work with

Two repairs to "91 BMW 335d (E90). Work part of a BMW recall

I brought the car to the agency to get two repairs done done that were part of a BMW recall program. The Service adviser, Brandon, was very good. He kept me advised as per the progress and got the car out when promised. I bought the '91 BMW 335d from BMW of Mountain View in 1991 and have had it serviced here as well.

I like Autonation very much and I wish that my previous three BMW were all bought through Autonation. They give you more discounts and rebates than any other dealership because they are more like " no haggle " dealerships. They quoted the price for new car and trade in both on line. So if you like the price and the car is there, it really saves you a lot of time. The sales representative at BMW of Mountain View was professional. I would strongly recommend Autonation and BMW of Mountain View.

I have been using the service for my X5 here since 2013 and it had always been really good . Quality of service and advisement from service engineers are excellent . I did experience some confusion around my loaner car availability this time; although there was an appointment scheduled for me to pick my loaner vehicle , The front desk guy did not have the information and assumed that I scheduled my own loaner appt ,showed irritability and once he found out that was not the case , instead of saying he is sorry about the mix up went about making irrelevant excuses on what other customers do, what the software glitches are etc . Needs better coaching to handle customers when there is a mistake due to whatever issue with internal coordination . Don’t take that out to the client .

Worst dealership experience in my time owning BMWS. It takes hours to get a loaner/drop off a car, to return a loaner car and pickup only gets worse, complete nightmare. I waited 45 minutes to check my car in alone, nothing here is designed for the convenience to the customer to add insult to injury their loaners are filthy inside and out. I had to remind myself that it is exclusive to how poorly run this dealership is vs. others I’ve been to (where the hell is the GM? Vacation?). No air conditioning in waiting areas on a 90 degree day, zero amenities offered to the customer (w/exception of a crappy water cooler with off brand water in it). BMW should pull this dealers rights to sell their cars until they can provide a luxury car experience. Dealerships like this ruin an owners overall experience, avoid this place at all costs and go to Stevens Creek or SF BMW. The drive is worth it, you’ll spend the time in your car vs. being subjected to their disgusting accommodations and horrible customer service.

I would not buy another vehicle from here, if it wasn’t for them not having me sign all of the proper paper work they would have gotten away with a bogus deal, and the GM told me that he would not help me , until that was of course when I informed him that all of the documents had not been signed , and he had to restructure the contact. Shady business deal all around.

Sales person had no knowledge loyalty programs or how employer discounts work. Just kept me sitting for hours while he chatted with his fellow sales guys..

I've purchased several BMWs over the years from BMW of Mountain view and each year their service has gotten worse. My wife and i recently ordered and purchased a 4 series convertible and the overall experience from start to finish was horrible to the point where we almost walked out on the deal as we had to wait 1 hour and 45 minutes to meet with the finance people and give them our check - oh, and we had an appointment. It seems our sales person was doing everything possible to help as the deal was "done" - so i don't fault him. Additionally, during our wait, I asked several times to speak with the general manager but during our nearly 3 hours at the dealership it seems he was too busy for us. Take your business elsewhere. I've been a loyal BMW driver for over 20 years but if this is how BMW treats its customers, my money is going to another brand.

My experience with BMW of Mountain View was great, and I am really happy with the car (BMW i8).

Amir Shah is a great advisor who will make sure to always take care of you and/or your car. He has never let me down and goes to work for you. Great customer service on his part and would gladly hire him onto my team at any time.

I bought my X5 Diesel from here in 2011 and brought it in for service during the entire warranty period and several times outside warranty. Generally my experience with the sales, scheduling, service and parts dept has been very good. Everyone is courteous and efficient and all work performed has been done on time. There may have been one or two appointments where the service required two days to perform, but they always told me this up front. I needed a loaner car once or twice and mentioned that at the time of scheduling - no problems. Other times I used their shuttle service or complementary Uber service without any issues at all. If I had ever had to wait a bit when bringing it in it was because it was in the morning and they were accepting and processing a lot of cars in the morning, I get that. If I have only one complaint it would really apply (typically) to all new car dealers: they are still a bit more expensive than independent shops around bay area. So routine service I will perform myself, for tires or brakes I go to my local independent, but for more serious or complex issues I would definitely bring it back it back to Mountain View BMW.

I have been using the service at Mountain View BMW for few years now with all good experience. However, I brought my car in for service yesterday. The advisor seems not very friendly and no energy at all. The loaner car department need lots of improvements too. I’ve waited 30 minutes just to get my rental car. Customers were complaining with the long wait. Only thing good I can say is the Enterprise car rental guy. Perhaps they need someone from Enterprise to teach how to provide good service to customer. Shamed!!!!

Great experience. Hadi was so sweet and attentive. Got what we wanted and such a deal on the financing, thank you Kyle. Love, love the car of my dreams. Thank you for making my dream a reality. �

The Good: Extremely polite, seemingly organized with all the construction chaos, and appointments/loaners were readily available The not so good: Just bought a car from somewhere else and had it in for a very expensive purchase inspection. Vehicle is still under warranty and I am having huge issues with comfort access. After driving the car for a while I am unable to lock the vehicle right away...additionally, im seeing lots of 'key not seen' error messages on the dash. Told the Service Advisor of my issues and the suggested fix was to put my key into the ignition/dash slot to charge...but the key doesn't charge there as I have Comfort Access?? Was looking for general info and wear and tear info on what might need to be replaced etc. All I seemed to get was tread depth remaining/brake pad remaining numbers. I have no history of fluids/filters and was hoping for a bit more insight. Felt like a waste of almost 500 bucks :(

First, this location is shockingly run down. Second, the customer service is poor. I received a call that my car was ready. I said I would “be there in a few minutes” to pick it up. When I got there, no one knew where my car was and there was no real sense of urgency or concern about figuring it out. I waited 30 minutes and finally was told my car was being washed. When I got my car, it looked like hell (nice wash), and was parked behind another car so I had to wait another 10 minutes for them to find the owner of that car and move it. On top of that, I had to go back to the loaner desk and wait forever for those people to check out. At other locations, I give the cashier my keys and that’s it. I don’t have to wait in a bunch of separate lines. What should have taken 5 minutes took about an hour in total.

I would like to start out with the good: most of the people were really friendly; in person and on the phone. It was easy to book an appointment, and there were plenty available. I usually have great service with BMW, but at other locations. When I arrived, the gentleman that greeted me was really fantastic, and was doing his best getting everyone started (it was really busy due to the lunch rush I assume). I was just there for an oil change. My advisor told me to initial for the estimated cost, but didn’t explain what all of the other services were. There was no total on the estimate, so I started adding things up, and it was upwards of 500 bucks. I questioned what they were, and declined the other services. Customers want to know what they are paying for, and have a personalized visit. I got a call several hours later that my vehicle was ready for pickup. When I got there, the receipt hadn’t even been printed for the cashier, and it took over 30 minutes for my car to be brought out. When I got my car, it was all wet. I appreciate a car wash, but I had just paid to have it professionally cleaned, and now it’s covered in water spots. Let’s just say, my experience was less than satisfactory, and the service department could learn a lesson from Monterey or San Jose where I have gotten superb service.

The dealer is very responsible and the car was delivered on time

This place has absolutely no regard for their customers.

The service department in Mountain View is the worse we have ever encounter at a BMW. My husband and I have been BMW owners for over 15 years, we just purchased our 4th BMW, an X6 and it is gorgeous and powerful. The sales department experience was great but their service department is terrible, lacks professionalism, knowledge and customer service. We took our new X6 for the parma care and the service person, Wayne Chan, couldn't tell us what would be done to our car. He said that they will shampoo it inside and outside. Shampoo??? They told me to call sales if I wanted more information, and then sales told me to call service department.... we were given the run around all day. We finally got our car back at the end of the day and still no one could tell us what was done and no one gave us instructions to follow after this maintenance was completed. I, honestly, hope that the work was actually completed as it was supposed to. We will see...

The facility is under construction - so it's somewhat awkward and crowded right now. But the customer service was still great!

BMW Mountain View service team is outright poor! We purchased our 2017 X5 from Mountain View and the sales experience was fantastic. We live in Scotts Valley (~40 mins drive away) and I've executed 2 services at Mountain View. The first time I waited for the car and it took 2 hours longer than what my service advisor had told me. This time around I booked my appointment online via the BMW application on my iPhone. Bad decision! The service person I was assigned to was less than charming to begin with. I had to force a handshake upon greeting me. I had requested the car to be detailed and the iPhone application had said it would be ready by the end of the day. Only to find out when I arrived the detail would take 3-days! I had requested a loaner as I live over 40 mins drive away and I need to get my children from school. No loaner! He did offer to reschedule me .... Umm I was already at the service center and did not want to waste more time coming back again. He did not offer any help with getting me back home and was outright rude. Upon collection of the car my warning lights were still on for my tire pressures and I was told ... "oh just drive it a bit, it'll go off". The car had not been washed and again the attitude was awful. Last time I service my vehicle in Mountain View!

Was very helpful and a much better experience than my past experiences I have had at Stevens Creek BMW. They are in the process of a major remodel but make it work.

Building under construction so difficult to access and very noisy.

I highly recommend the excellent service department at BMW Mountain View. Over the last 8 years, I have found he staff to be patient, professional, honest and very fair. The level of mechanical skills is breathtaking. The management of the Service department are absolute assets to AutoNation and BMW.

Excellent customer service and quick respond. My car was serviced immediately. I was called the same day to pick it up.

My customer service rep Wayne is amazing. Very professional and extremely helpful.

bought a used BMW X4 from them, unbeatable no haggle pricing, trust me i did my research, their vehicle was priced well below kbb and even similar cars on autotrader nationwide!!!.. Jan my sales lady was very response to all inquiries and knowledgeable about the vehicle. the delivery process was seamless, flew in from vegas, the car was detailed to perfection, looked almost brandnew, full tank of gas, all disclosures about the condition and remaining warranty was covered, the car is CPO. im a happy camper so far and will definitely do business with Jan and this dealership thanks guys.... i hardly ever leave reviews but these guys earned my 5 star review!!!

My husband and I work at large tech companies in Silicon Valley and had an excellent experience signing our new lease at BMW Mountain View. Laura Blanc took really good care of us and was very responsive, straight forward and valued our happiness. She made it easy for us to order our vehicle and helped us through the entire process without pushing options we didn't want. We also had a great experience with the finance manager who was also straight forward, honest and also ensured we were comfortable with the deal. Overall, we throughly enjoyed our experience at this dealer and highly recommend BMW Mountain View. Thank you Laura and finance team!!!!

First time at bmwmountainview to purchase use vehicle, staff are very very helpful and got my used 2003 subaru baja very fast and smooth transaction so quick.the vehicle was very clean and very presentable after it was cleaned, never expected about the vehicle so clean and looks new after staff have me the vehicle..

My service adviser, Gabriel Cordova, was both knowledgeable and courteous. He was outstanding and reversed my initial disappointment after finding out that Gary Wilson was no longer my service advisor. Once again I can confirm that BMW Mtn. View is top notch.

Contacted the lot and inquired about the vehicle and then filed the finance application with Ardavan Ghassemi. The vehicle was actually in service during this portion. I finally received financing options after it was released from service, over a week later. I started to make the necessary financial preparations to have the vehicle shipped and insured. I kept the salesman aware of my actions and express my intent to purchase the vehicle. To my surprise, i checked back two business days later and the vehicle had been sold with not even a notification. So basically I got a hard inquiry on my credit report and a waste of my time for no reason. Do not waste your time with Ardavan Ghassemi, if you are sent to him online, call the dealership directly and get an informed associate to help you!

Andy Simental the service advisor first of all returned my call promptly when I called up to make the request. He was there when I arrived on the appointment date and time. The work was done without delay and the car was ready as promised. Andy was also very respectful and he earned my trust for doing his job efficiently now and in the past.

Excellent service all around by Daniel Martinez… Service was down in the very timely banner

I had a great experience at BMW of Mountain View. Majid was my sales guy. He was so nice and quick and was able to find me the perfect car. Sid processed financing and was great! Super personable and quick! 👍🏻

Be aware of loan scheming from the finance department of this store! I purchased a vehicle in early January. Majid was my sales person and I would give his service a 5-star rating. However, their finance manager Sid and finance director Kal completely ruined the credibility of this store to me. They purposely didn’t deposit my check to pay off the car in time. They waited 9 days until after the auto loan I signed with them to become active to contact me about the check that they didn’t deposit. They tricked me into taking the check back so that they didn’t have to deal with it. Worse of all, they bullied me and blatantly accused me for dropping off the check one day too late which is a total lie. I asked them why they would even take the check if I indeed dropped it off too late and got no response. I asked to check surveillance record and was told that they didn’t have surveillance camera in the store (really?!). They played the never-admit-guilt attitude very well. I wrote to the general manager about this and didn’t get any response either. I’d like to believe that I was simply the victim of personal greed but not corporate scheming. However, to allow this to happen, it tells something about the management level of this store. BMW makes great cars. There are plenty of other BMW store in the bay area. Seriously, go somewhere else to get your BMW.

I needed to get recall service done and get certificate to renew registration, which was required by DMV. From the receptionist who made an appointment for me till the cashier at the end of the process, most of them had no clue about it. Only one person generates certificate, and only one another person know about he does it. Took a week to service my car.

The dealer responded to the request to inspect the recalled part for replacement. However the inspection was inconclusive. No recall part replacement took place while the vehicle was at the dealer for two days. Sometimes price paid is just not monetary as it is inconvenience, time spent and the resulting outcome.

Amazing experience in buying my car at BMW Mtn View! My sales representative, Eric Peng went above and beyond in making sure my experience was great.

Crooks! Beware, especially if you are planning to turn in a lease and lease another BMW.... That sums up my review. I came to an agreement with BMW of Mountain to turn in my 2015 X6 lease one month early (ahead of the pull ahead program) and they bought my X6 outright from me. In turn, I leased a new BMW M550 from them. I specifically asked if I had any more lease payments to make on my X6, and I was told no by the management team. Next month, I had lease payments deducted from my bank account for both the X6 (that BMW of Mountain View bought outright from me) and my new vehicle. I complained to the person I did the deal with (Hamid) and he just passed me off to someone else (Kal) who stopped responding to my messages. I'm now getting BMW Financial Services and BMW of North America involved since BMW of Mountain View isn't interested in talking to me once they screwed me over. Hamid, Kal, and the rest of the Mountain View BMW team - You should be ashamed of yourselves.

Be careful when you purchase the tire and wheel insurance, it could be frustrating if you have a leaking tire. I purchased the insurance while purchasing the car. Lately I have experienced tire leak on one of the tires which the technicians could not identify the cause. The advisor explained that we need to replace the leaking tire as well as the balancing tire even though the latter one only have 25k miles on it and is functioning well. The insurance covers for the leaking tire, but the other balancing tire does not qualify since it is not "broken" so I end up paying full price for it (the run-flat tires are expensive). I was not happy about how this was not pointed out specifically before they replace both of the tires. Also it sounded like that tire balancing is not included in the "free maintenance for first 50k miles" package that came with the car purchase. I did try to call the advisor to ask for an explanation (my husband took the car in) after the repair but never heard back from him.

the best purchase Experience Ever, Best dealer to deal with

The sales person was fine. The finance department was dreadfully slow and I had to come back to resign documents because of the way the name was on my trade in. They detailed my new car and delivered it with tires that was 10lbs below the recommended PSI. I return to bring back my second key from my trade in and get the tires inflated. A different salesperson than the one I bought the car from takes my car for a joyride WHILE I AM INSIDE. Fills the tires with air, does not place two missing valve stem covers on that were missing from the right side then again takes the car for a joyride while I am inside reaching 90 on the freeway while the tires are calibrating. Then parks the car and says I'm all set and walks away without saying another word. When brought to the attention of the GM I was offered a weak apology and $20 BMW valve stems caps that probably will get stolen anyway. Kinda of a joke considering I just dropped 45K on a vehicle. This does not restore my confidence in the dealer and likely will be taking it elsewhere for service.

Frustrating experience with the service department. I took my 2014 328i for a service in August with a complaint of occasional faint braking noise while accelerating from 0. The service department replaced the brakes since the car was still under 4-years of maintenance window. Since then I have had a constant loud breaking noise everytime i break at low speeds. This was diagnosed to be an issue with the front left break. I have since taken the car in 3 (5 including revisits to point out the issue) times, last of them being november 21, and they have not been able to resolve the issue. I have been telling the service advisor that the issue was not with the break-pads but they kept changing or shaving the break pads to no avail. The constant breaking noise out of the single break (left front) still exists and the service department doesn't want to replace the breaks and they are telling me that its normal breaking noise now. I've had the car for 4+ years and never had this before. It all started after the breaks were replaced by the service department for a different issue. It looks like I will have to find a way get the breaks replaced myself. This has been a real frustrating experience and spoilt the good relationship I’ve been having with the dealership since 2013.

Every time I come I wait way too long. Hours out of my day to get a recall done. Very frustrating.

20k Service performed t dealership where I bought the car

The service is good. The charge of the repair is high.

If I could have given them 0 stars, I would. Horrible service. After one day of keeping the car, and charging me over $1200, the car still have problems. Poor costumer service. Would never go back to this dealership, if I could.

Pablo went above and beyond- sales rep Finance person- a woman can?t remember name- she was incredible- caring, thoughtful and very knowledgeable

A lot has to do with David Truong... He has been my service provider for several years. Honest, thorough, knowledgable, friendly. Can't ask for more

Dropped car off at 0830. Called back around 1100 saying car was ready, so we agreed on an Uber pickup at 1200. Hurried back from lunch (couldn't take my walk) to keep the appt. At 1158 I got a call asking "so, you were going to be picked up right"? Had to wait 'til 1220 for the ride. Got my paperwork at the dealer and went outside to wait for the car to be brought around. Waited 25 min. No car. Finally some guy came around and said they lost it. He was eventually able to locate it, seems Gabriel the service advisor had mistagged the car with the wrong number so no one know where it was. Wasted 45 min of my time in total on stupid no brainer stuff you guys should be quite good at by now. Frustrating.

Zari was a pleasure to deal with and quickly found the right vehicle.

They were great! Intake was smooth, got me a Uber to work on time, got an unexpected Multi point Inspection and looks like they buffed all the rain drops off before I picked it up! Painless as possible. Thank you!

Car was serviced in a professionally and in a timely matter.

We were treated very well and we got an excellent test drive. Pablo worked with us and gave us a great deal on our trade-in.

We worked with 3 different people; salesperson, finance person and a car specialist called BMW Genius. All 3 were very friendly making the buying process enjoyable. I'd recommend BMW of Mtn. View to anyone in the Bay Area considering a purchase.

Never had such a poor service at a BMW dealership to have my car serviced. Maybe it's their renovations or something. When I made the appointment online i noted that I wanted something repaired on my car. When I arrived I was told they specific regular checks and etc as well I saw on the form of my note of additional repair. When I came to pick-up my car - when I drove off I notice the item I requested for repair did not get repaired. When I called to my service agent regarding this request, his response was "Oh I was on the request but we weren't sure if you wanted this fix. People usually write a bunch of nonsense on the online forms so we ignore these items". He did offered if I wanted reschedule to come back to get it repaired. Additionally, usually when I get my car serviced at all the BMW service stations usually they wash my car after being serviced. Did not have my car washed after service. Not sure why the service quality went down. Been to this locations for the last 3 years. My first time the service is not what I expected for BMW.

Told me my car was good to go but broke down 10-15 miles from the shop.

Andy is excellent! Of all Bay Area BMW service dealers, BMW of Mtn View is the best.

My car was in for three different issues, and they were all taken care of very thoroughly. Thanks to my service adviser David Truong and his staff.

Routine maintenance with a loaner car provided. Very accommodating as I live far away and was able to keep loaner overnight so I could return after traffic rush. Thanks.

Too pricy. To replace ignition coils at any body shop only takes $200, but BMW charges me $2000.

Consistent good service - service consultant highly recommended

We leased a car here and Mr. Hamid was helpful is managing the sales and finances and Ms. Candice Wallace took care of the payments and other paperwork (who stayed back quite late to complete our billing).

I have serviced here 3 times. all the three times i explicitly asked them to check tire pressure, and they would assure me that it will be done and all the three times its not. On top of it they lie in their report that the tire pressure is checked. Also their car wash normally isn't working and they will say its going to be fixed soon, my friend went their for service, almost 6 months later and he got same excuse for car wash.

Everything was great. Took me in on time. Got the recall done early, and notified me. They would have gotten 5 stars, but they forgot to wash the car!

Decent customer service when you are there but the worst after you've purchased a car! I bought the car there 2 months ago and they haven't sent the title to the DMV. I can't register the car without it so now I'm left with a good looking, 3K pound paperweight. Manager won't return calls or emails and I live out of town so I can't go down and complain in person. I just filed a complaint with the BBB and BMW of North America, hopefully this will stimulate some action. Don't buy from these people! It's evident they only care about their customers until they get their $$$.

Excellent service. My appointment was at 7:20am. After I was checked in they called an Uber to take me to work - and at the specified time at end of day another Uber to bring me back to pick up my car. They really take care of you.

Service tech write up unclear as to whether or not airbag replacement occurred... No evidence of fluids being topped off per dealer policy

Two parts of review. 1. Before sales. I give them 4 stars. Sales person was nice. Finance agent was good. 2. After sales. Right upon picking up my new car, I spotted some visible marks on rear bumper. I quickly brought that up to attention before I left parking lot. Sales person agreed to schedule another appointment to fix that. But nothing happened since then. I followed up two times. First time he responded he was trying to arrange a loaner car. He never responded to my second follow up. This part of review I gave him one star. I am very disappointed to the after sales part of experience. The final is 2.5 stars.

Took my car in for recall service. Service was fast and friendly

I purchased a CPO from these guys in July. I had to bring it back the next day because when we were signing papers I noticed scratches on the body and the windshield was cracked! How can they sell a CPO with a cracked windshield?? The salesman was horrible. When these issues were showed to him he told me forget the deal!! He has no experience. He did not want to document any of the damage on the vehicle. They did a poor job of the repaint. They were supposed to detail it and it was never done... Almost 3 months later I have not received my registration or tags? What the hell is going on? Worst experience ever!!! I would expect bad service at any other dealership but not BMW. I will be writing a letter to BMW of America.

I thought I did my due diligence on looking for any potential problems in the 2011 BMW 335d. After 2 day of driving it around I noticed some problems. I relayed this problem to my agent but I got no definite answer after a couple of days. I like the car but they could have made an effort to fix all my concerns before my 250 miles or 5 days has passed on the no question asked return policy. They just told me that I had a good deal and everything is as is. I felt that I was getting the run around after I signed the bill of sale. Now Im stuck with the car that is not fully functional to my taste. I know the Dealership has good reputation all around. I do hope they will fix my car problem before my 4 months of warranty is gone.

They changed their service building and it is poorly designed. The queing is long. 2x already that i booked for a loaner in advance but by the time i get there, no loaner car available. After my car service, i noticed that my tire rim had a scrape, i called my service person Andrea and left message but there was no call back or anything.

I leased a BMW I3 from BMW Mountain View and really satisfied with service. Before going there agent provide best possible offer in email which helped me decide to go to BMW Mountain View. Paper work for lease and finance was quicker and smoother then expected. will definitely recommend this place.

Bought a 09 535 from them two years ago. The car was a disaster. It was in their shop for the first two months. I still can't get them to fix all the oil leaks.

For the past couple of times that I bring my car for service, there is always something wrong. Second, every time that I bring my car in, it's never ready by the time promised. I feel that one there is not enough qualified technical and I am paying for the premier service which I don't think that I am receiving and second the labor cost is way overstated for the simple jobs that they perform. I don't feel appreciated very being a valued customer for the past 10 years.

Great customer service even under the pressure of a very busy day. Financing was a breeze and specially customer relations Nik took care of me...

Super easy to book my appointment. Great service by the techs on my 5 series.

No loaner car provided. The service adviser recommends tire change only the front 2 and refuses to rotate tires as BMWs apparently has equal wieght distribution. Not correct as then the front 2 tires alone cannot wear out at 24K miles

I purchased a used BMW Z4 from BMW of Mountain View & Sean Shah was the financial manager for the deal. Sean Shah lied at multiple times. All he was trying to do is make some money by selling warranties that I didn't needed. When I asked to remove them from my deal, he asked me that I will drop some price for the car but you have to buy the warranty. If the car price can be dropped then why are they selling me on high price? Secondly, Sean lied to his own Boss telling him that I want to return the car unless they drop the price. This created a weird situation. Finally when I asked him to cancel the warranties, he lied and told me I cannot do that. He did not responded to my email and would not see me in his office either. I had to call the BMW financials and ask them personally to help me with the matter. I had worst experience. I think BMW of Mountain View needs to fire this guy Sean Shah and at least hire some better financial person who is customer focused rather then commission focused for himself.

I only give 4-starts as an overall rating. I have been using their free, under warranty services for a new 5-series that I bought in 2013 and an Air Bag recall for 2005 M3. The last recall service was very good. Work has been completed per specification but car wasn't clean. I clean my cars myself but still, it would be nice to see that it's taken care of when brought to service. The adviser never asked me if I want my car washed, I usually don't authorize it but paper work stated that I refused the offer. Oh well. I was there for a recall to be taken care of and it was done with my satisfaction. I want to add that Shuttle Service was superior. Both drivers from/to dealership were great and courteous.

Great experience. Mountain View BMW had the right car, at the right price, combined with great service.

The salesperson who helped me decide which model to lease was very knowledgeable, polite, and not at all pushy. He answered my questions and was able to find a vehicle with the options I wanted. Although the paperwork took a long time (it always does), the associate who walked me through the process explained each form I needed to sign and was able to answer any questions I had.

My service adviser was Zee Atamy. This yang man has not only excellent communication and customer service skills, he is able to easily translate my concern of the car problems into clear technical language. He personally call day before service scheduled, identified convenient times and availability of courtesy vehicle. Car service done in time with excellent quality, clean and shiny as in a day I bought it! I am completely satisfy and planning to return to the shop for future work. Zee is Professional from upper case letter. He is working by High Service Standards. I am honor to know him.

It was very nice !! but I came in for the recall for front passenger air bag and I went home with the air bag light still on. Am just wondering if they did anything at all..

I had brought my X5 in for a Factory warranty. I made the appointment and they said that since the car will be there the whole day I could get a loaner car. It was a Friday and they were not finished by the end of the day. My Tech Rep David said to keep the car over the weekend and return it on Monday when I pickup my car. Everything went smoothly and my car was repaired. Thank you for making this an easy ordeal.

Andy the Service Manager was Great and a very friendly person. Really great exp as expected at Mountain View BMW service. They looked into all the issues expressed and great work done by the service team. Even the loaners and customer service was excellent.

I was introduced to Zari at BMW of Mountain View by a coworker after having a bad experience while shopping at Audi Stevens Creek where the salesman was not very interested in letting me drive a new TTS. She treated me very well and very fairly. We ordered my M2 from the factory and it arrived this week after months of waiting. The team was incredibly helpful through the entire process, I was given a fair value on my trade-in, and I am obsessed with my new car. Much thanks to Zari and the BMW of Mountain View team!

My experience was great! Everyone was very helpful. They offered many discounts that can be applied to the buying experience. I got a great discount and was able to get the car that I wanted. We had to order our car online, so it took about a month to get here. However, it was worth the wait.

I waited for OVER an hour and my scheduled 'advisor' did NOT show up. One of the mechanics was nice enough to help me do 'early bird self checkin' so I had my car dropped. While I was anxiously waiting for my shuttle to catch my meeting at work, a Chinese customer decided he has priority over others and just grab the drivers before he looks at the sign up sheet. Instead of telling/reminding him the protocol, where we had a wait list (that customer is fully aware of the checkin sheet and he had his name t here), the driver just walked out with him, skipping the few of us in the waiting room. This is pretty ridiculous I have to say this is the worst BMW dealership I've ever been to. (Been a BMW driver for close to 15 years, owned a few different models and have been to quite a few different dealerships)

Very Good! I was able to get the service done within 2 hours which I don't need to get a loner to make another trip.

I will never buy a BMW again, I detest this dealership. Back to Mercs for me.

It was good but took an awful long time to get the loaner car (nearly 30 minutes) and too much paper work; needs a simpler process; otherwise experience was good.

Worst experience ever on 06/11/2017. came in to do a 0% APR deal advertise and told Navpreet Signh don't run my credit if the car is not under the demo. my credit was ran and it was approve for 0% APR but Navpreet stated the car is not a demo and the APR will be 6% and best they can do is 4.99%. How did 0% go to 4.99%. Manager on site Lonny took over the deal and started to raise his voice at me and his employee he stated when i confronted him over the phone on 06/12/2017. i ask lonny can i speak to your GM peter and he stated you can talk to whoever you want. i ask for the number for the GM he gave me a the store number. i left the voicemail for the GM 06/12/2017 and waiting for a call. worst customer service and manner for a BMW dealer ship. will not recommend to family and friends and will be posting to let people know worst dealership experience.

I had an incredible experience with the representative I worked with however, when I received my vehicle back it was disgustingly filthy! I did not have time to go back and wait for them to clean up the filth the technician left behind. There was caked dirt all over the driver's side floor mat, the mat was not even clipped on properly and had even broken, and lastly, there was dirt and grease all over the driver's side door handle. Is this how you typically return a vehicle to an owner?

I brought in my 2014 BMW i3 for an in-warranty service as my dashboard was showing a malfunction with airbag module. I was promptly assisted, given a loaner as the diagnosis and service would take more than a day. I was given updates every day at 5pm on the status. Although the actual service took 4 days, it did not bother me because I had a loaner, and also becoz I was kept updated on the status all throughout. A couple of days after the servicing was over, I got a call from my service advisor (John) asking me how my car was doing. I really appreciate that !

Had my X5 serviced at this dealer, Wayne is my Service advisor. Wayne is professional and will guide through the process. He arrange a loaner car for me and all was great

When I booked my service call, I was told they did not do loaner cars for recalls. I arrived at my 8:30am appointment to be told they won't look at my car for an hour after the appointment time. Then why did I have an appointment? I was also told that I had to request a loaner car at the time of booking. I did just that. To their credit they did "move up" or "expedite" my appointment by honoring the originally agreed upon appointment time and they did wash my car. Unfortunately I also had to chase down my car after it was completed. I was told they left a voicemail for me. Unfortunately I have received so many telemarketing calls over the years from them I had the number blocked in my phone so I never got the call.

When I went to pick up the car, they couldn't find my car for one hour, as a result missed my 4 year old pick up time from pre-school. When they finally found the car, it was extremely dusty.

bought my 335i at Mountain View BMW, and have had it serviced there twice. Good experiences so far. Only complaint is getting someone on the phone can be hard, but service can be scheduled online so that makes it a bit better.

I can’t say enough good things about Alec Kisin and BMW of Mountain View. I took many test drives in the X5 and asked lots of questions and he was always accommodating. When I realized I needed to do a special order to get the colors and packages I wanted he let me know there was an upcoming price increase so we saved money. He made the whole ordering process so easy it didn’t even seem real. I knew the car would come shortly after my knee replacement surgery and would not be able to pick it up right away. Alec even sent me get well wishes after my surgery and when the car arrived, he covered it and made sure it would not get sold before I could come in. It was an exciting day when I was finally able to pick it up with help from husband and daughter. He arranged for the Genius to go through the features and took us for a test drive to make sure we liked it. It is a wonderful vehicle and I am looking forward to driving it myself. I highly recommend Alec and this dealership. They do go above and beyond.

My experience with this dealership was beyond horrific. The windshield of my BMW 750 was replaced during a service at BMW Mountain View on July 17, 2015. The original windshield was cracked when the service technician replaced the rain and light sensors. The service manager authorized to replace the windshield at BMW’s cost. On April 20, 2017, I dropped off the vehicle for a repair service. Sean Sundland was the service advisor. Reason for the service: Rain water was leaking into the vehicle through the top of the windshield. Since the windshield was replaced and installed at the BMW Mountain View, the responsibility should fall under BMW to repair any technical issues. I had three phone conversations with Sean Sundland on Friday morning, April 21. During the first phone call, Sean stated: “I want to let you know that your windshield is NOT BMW original manufactured.” I explained to him the history noted above. Since the windshield was replaced at BMW Mountain View, I questioned Sean on how a BMW dealership would use after-market parts since he stated the windshield was not a BMW manufactured product. During the second phone call, Sean told me that he verified with Mr. Gary Wilson, the Service Manager on the history of the windshield. Gary confirmed my explanation was accurate. However, Sean told me the warranty would not apply to this case because I did not pay for the windshield. In addition, Sean said: “The windshield needs to be replaced and I will make you a good deal – We will offer 10% off, which would be $3300 +/-“. Followed by a few comments from Sean that are not appropriate coming from a service advisor. I questioned Sean that the windshield was cracked by BMW replaced by BMW in 2015. According to BMW advertisement, BMW is offering two years warranty to all parts and labor. The original BMW factory manufactured windshield on my vehicle was damaged by the technician at BMW Mountain View. BMW replaced with an aftermarket windshield. Now BMW is not honoring this policy because I did not pay for it? During the third phone call, Sean told me that the technician needed to remove the windshield then reseal it. They cannot remove it due to a chip on the windshield. We can replace it at $3300 and file an insurance claim. He criticized a few times of the rock chip repair work was poorly done (It was done by Safelite). He also complained about this issue is wasting a whole hour of his time. I explained to Sean that my insurance agency only pays $1500 for windshield replacement because that is the average price for this situation. The amount $3300 which Sean quoted is more than double of an average windshield replacement. Although I was overly frustrated, I kept my composure through all these conversations with Sean, however it was clear that Sean did not want to establish a common ground. Therefore, I told Sean to hold on the repair. I will pick-up the car the next morning. Sean hung up the phone before I finish my statement. My experience from this incident was beyond horrific. Not only did Sean give me false information, he forcefully tried to push the repair of $3300 on me through multiple unethical tactics. I expected a higher level of professionalism coming from BMW Mountain View. This experience has not only made me doubt this dealerships’ honest guidance towards service and repairs, but it has left a distasteful memory of snide comments, unprofessional behavior, giving false information to customers, and forcing the customer to pay thousands of dollars for an issue that occurred while the vehicle was at the BMW Mountain View. I dropped off two letters on this incident to the General Manager and Service Manager on April 24, 2017. Up to date, I have not received any feedback from them. Running this type of business is shocking. From faulty installs and repairs, to not honoring BMW’s own warranty as advertised, to not respond customer’s feed back, it is unfortunate to see this dealership go down this path.

My 2014 BMWX3 lease was ending. I had my first lease thru BMW of Mt View and requested I work with Eric Peng, again. Eric is awesome! He found the exact BMWX3 had had requested. The Sales Manager gave me a great price on the car - they matched the True Car Value and added another discount, too. While waiting for the paper work to be finalized, they had the BMW Genius show us the updated features on the car; great use of time! Financing went very smoothly and quickly. Very happy with my experience at BMW of Mt. View.

Mr Joe Waller is a true professional. He knows what to do to satisfy his customer and he does it with care and concern. He makes the process enjoyable and fun. I recommend Auto Nation to my friends.

I have a great experience with BMW of mountain view. It takes me two days to finish the test drive and purchase process. My sale manager is Naveep Singh. He is very professional and help me on any question/issues. He is highly recommended!

We love to purchase the vehicles from mountain view because the salesperson Alec always makes sure everything is easy and very comfortable to work with

This was the first time I was working with Brendan as my Service Adviser. He was very professional, timely, and provided a detailed explanation of the work performed for regular routine service. I waited for my car to be serviced, and Brendan delivered my car at the promised time without delay. I would recommend this dealership to take care of your car needs without hesitation.

Service writers will try to sell you items that are NOT on BMWs required maintenance list and are not normally even needed. My wife's car went in for a simple oil change, covered under the service plan. They tried to sell us a massively overpriced wheel alignment (without even knowing if we NEEDED one) and fuel injector 'cleaning' service. I have had 8 BMWs over the last 20 years, and never had the need to 'clean' fuel injectors. If 'dirty' injectors were an issue, BMW would have had cleaning as part of their service routine, and covered it under warranty. In summary, hold your wallet VERY tightly if you go to BMW of Mt View. Better yet, go somewhere you can trust. It isn't BMW of Mt View any more.

WORST DEALERSHIP in the ENTIRE Bay - Denied me Legal Documents after keeping my Car for 60 Days and not repairing it. I had to launch a Complaint with BMW of North America Under the CALIFORNIA LEMON LAW for a full repurchase of the Car., which they agreed to Buy back the Car full price. Briefly - BMW 535d(under BMW warranty) My Car Broke down and was towed to BMW of Mountain View where they could not figure out the issue for 3 weeks, changed fuel system thrice, took all fluid samples from car, Tampered it to a Level where I did not have any further Confidence in the Car. Did not follow-up ever, I had to call and file a complaint with BMW of NA which took a month to investigate. As part of the process(Lemon Law) I have 3-4 weeks to transfer the title to BMW NA and Complete the paperwork and handover the Car at a designated place which unfortunately happens to be BMW of Mountain view again. So, I showed up to collect the car, they Denied me the Legal Paperwork and kept saying Printer is Down(Seriously). They even denied to take calls from BMW of North America Officials. I had no choice but to take my license plates, belongings out of the car and Leave it with Dealership, they also denied a Loaner and I had to take a Uber back. I was waiting 3 hours for this. My Advisor - Daniel Martinez, was not only neglecting/ignoring me but also deliberately denying of any Legal Proof for Documents. I STRONGLY SUGGEST TO STAY AWAY FROM BMW OF MOUNTAIN VIEW.

I had to wait for quite a while for someone to take my car for service

Car went in for a schedule maintenance, all good. Except car wash service as very BAD.. My car came out wet, look closely.... not event washed, just rinsed with water and return to customer. Don't promise if you can't full fill.

My car broke down and had it towed to shop. Unfortunately salesmen and new car customers were blocking driveway. Once out of way car was in shop. Repair rep Wayne is FANTASTIC. Got car back 2 days later. Part was expensive.

Great customer service! Stevens Creek BMW should learn a thing or two from you guys.

We have a great experience with this dealer, all of them treat us really kind and they were very concern about what we where looking so this way they could satisfy us! All the procedure of purchase was very quick and effective ! We really recommend this dealer! We also want to thanks Peter Scibetta and Hamid Tabrizi because they helps us a lot and made our shopping experience even more enjoyable!

Came in without an appointment to fix a flat tire. The team had me out the door in two hours including a new tire, oil service I had due, plus a car wash. Andy was fantastic to work with.

This was a smooth transaction from start to finish. I reserved the vehicle online by making a deposit. The salesperson came in on a Sunday morning, when he otherwise wouldn't come in, to complete the transaction. The set price was very fair, slightly below the retail market value. The vehicle was exactly as advertised -- a nine-year old economy car with slight cosmetic blemishes that runs perfectly. Everything works. The finance manager worked with us to finish the transaction in the way that was easiest for us.

I got a great deal on used car! Thanks Michael G. for help and thorough guide through the process.

My experience with the buying process was excellent. The gentleman who sold me the auto was Joe Wahler. He kept me informed through the whole process. He was not only my salesman I now consider him a friend. Joe Wahler is a wonderful asset to Mountain View BMW.

We had a great experience working with Alec Kisin. We went to the dealership looking for a particular certified pre-owned car, but it had been recently sold. Alec asked if he could take our info and car preferences, and said he'd call us if a car meeting our needs came into the dealership. A few weeks later we got the call that a car had arrived that fit our preferences! Alec did not pressure us at all, and was very easy to work with. I absolutely hate the usual car dealership paperwork process, but Alec assured me that things would go quickly. We were in and out with all paperwork finished in 40 minutes! We love our car and will definitely go back for our next BMW purchase.

Another NIGHTMARE at BMW Mt. View! Stay away! Three weeks ago I showed up to buy an X3. The sales person pointed us to a pre-owned model. I test-drove it, we liked it. We said we'd buy it, walked with the sales rep to his desk and began writing up the sale. Another sales rep, noting our intent to buy the car, pulls an end-around on behalf of a different customer -- and reserves the car in the dealer computer system. So, as we're holding the keys in our hand and watching our sales rep punch in our purchase data, the sales manager Steve comes over and -- with the most round-about and convoluted explanation -- tells us we can't buy the car and asks for the keys. They simply refuse a sale. And they can't explain the process by which they've made that decision. After putting up a bit of resistance, we walked away, assuming BMW would help us find a replacement. That's when my disgust with this dealer went through the roof. They proposed a new car, $10k+ more expensive. They proved, after several conversations, incapable of finding even a remotely comparable offer, and they offered zero creativity to help me find a car. THESE GUYS ARE INCOMPETENT. STAY AWAY.

Khal gave us consistent information and advice and closed our offer in an efficient and admirable way.

Efficient, no pressure, and professional. Tony allowed me to drive the car I was interested in as soon as I arrived. He responded to my email to set up an appointment the same day. Good experience.

We received not only an excellent car perfectly fitted to our needs, but also accompanying instruction on the use of the very latest technology.

Just bought a x3 from BMW Mountain View. Great service.

I purchased BMW 535i last week and I'd like to give a special thanks to Alec. In a nutshell, he is very kind and responsive. Whenever I called him for a question, he responded right away and kindly explained all the details. He tried to give all the convenience on my side, not his. I'd like to recommend him as a professional sales person to anyone who wants to buy BMW.