Mac and team provided an excellent experiencing. Easy process for purchasing and transparent on the details. Glad to be back in a BMW

Beyond my expectations! Really appreciated the video! But the advisor, Marc Nappi was expecially helpful and a pleasure to work with.

Thank you Zari for her exceptional service meeting my very high bar for 'customer satisfaction'. She was professional, courteous, and went above and beyond to ensure I walk away with a big smile. She didn't rush the process and did a thorough review of the car with me. I highly recommend Zari to whomever want to have an awesome experience with a CPO purchase at BMW mountain view.

The service advisor was helpful and knowledgeable. Very patient to explain everything.

Great price, quick work, and great costumer service! I went to a couple of other places that tried to upsell me and overprice the repairs and they gave me an honest assessment and fair price for the needed repairs.

Time and again this dealership has proven that they are the best in customer service when it comes to the new car purchase experience. My sales advisor Joe and GM - PJ Roshan are exceptional gentlemen who takes personal care by having a conversation to understand your wants from the BMW car. They are involved thru the process and very responsive. I have been this dealership’s customer for the last 12 years with my 4th leased car purchased in Jan 2022.

my service advisor, was awesome took care of me quickly with no problems

Awesome, completed on time and pick up and check was quick. Wayne is the best.

Wonderful experience!

I brought my car in mainly because I had a slow leak in a tire and wanted it repaired/replaced and also had routine service performed. I was told that afternoon that my car was ready for pickup and when I asked what the status was regarding the tire I was told the cap must have been loose because there wasn't anything wrong with the tire. The next morning, as had been happening for several weeks, the tire in question was almost flat. I brought it to a local mechanic near home and in a minute or two located an obvious, good sized screw in the tire. BMW Mt. View had obviously not even checked the tire. It is also noteworthy that when I picked up the vehicle from the dealership it was a 45 minute wait to have the car brought around. There were about twenty of us just standing around waiting. I will not be bringing my vehicle back.

I had a great experience getting my first car here. Michael was super helpful throughout the process. For a first timer, he explained all the different features and finance options clearly, which really helped me to make my decision. He also took care of my applications super quickly. I went into the dealership for a test drive on Sunday and picked up my car the very next day. I’m really happy with my experience. Would definitely recommend Michael and the team to anyone.

I had a decent experience with BMW of Mountain View. Slight hiccups with regards to loan sanction but that too was resolved. I surveyed more than 4 dealers in the bay area before deciding to go with them and I think i got a good deal on the Certified Pre-Owned car that I purchased from them. The showroom is good and well laid out. I found their inventory much better than the other BMW dealerships

This was our first time in the dealership and we arrived after visiting the BMW dealership in Sunnyvale. Upon arrival I felt a little like we were ignored. Everyone was busy so we wandered around looking at the cars in the showroom. We were finally assigned to Adam as the rep who would help us. We liked him immediately. He was very interested in what we wanted. We spent a good deal of time with him as we made the purchase. He was helpful and sensitive to our needs and desires. We bought the car we came to see and were extremely satisfied with the help we received from Adam and the rest of the team.

My husband and I have been purchasing and leasing cars from BMW of Mountain View with Zari S. for over two decades. As always, it was a great experience leasing our new BMW 330e through Zari. She is very thorough and never pressured us. This was the fastest and easiest car leasing I have ever experienced. I highly recommend working with Zari at BMW of Mountain View to purchase or lease your next BMW.

I had a good experience with AutoNation purchasing my car. I saved the trouble of having to meet up with people and I didn't have to go to the DMV to file any paperwork. I walked out with a check in my hand. Thank you!

I worked with Stevan Pan and team to buy BMW X1. it was really great experience. As there was lot of delay in inventory but whenever anything comes up they are just one text way to answer any of my doubt. From showing up the inventory to purchase a car went very smooth. Had great deal and support from Gaurav. Really happy and satisfied with sales team.

Great customer service! My service rep is Wayne Chan, would recommend him to anyone!

Brought car in for routine service and a low tire. I was primarily concerned about the tire because it was nearly deflating each day and clearly had an issue. I was told it was a loose cap and the tire was deflated again the next morning. Took it to a local repair shop and in several minutes they found a large screw in the tire which unfortunately shows BMW, Mt. View didn't even examine the tire. They also filled all four tires to 45lbs which the local shop corrected. Also took 45 minutes of standing in the lobby waiting for someone to bring the car around after service. I will not be bringing our vehicles back there - ever.

This was our first time in the dealership and we arrived after visiting the BMW dealership in Sunnyvale. Upon arrival I felt a little like we were ignored. Everyone was busy so we wandered around looking at the cars in the showroom. We were finally assigned to Adam as the rep who would help us. We liked him immediately. He was very interested in what we wanted. We spent a good deal of time with him as we made the purchase. He was helpful and sensitive to our needs and desires. We bought the car we came to see and were extremely satisfied with the help we received from Adam and the rest of the team.

Very nice people and very good service , and very happy to have BMW X5.

Great customer service! My rep was Wayne Chan, would recommend him to anyone!

I made a mistake regarding my service date and mistakenly brought my vehicle in for service on the wrong day. Wayne Hong called me to remind me that my service date was not for another day but was able to get my vehicle on the service calendar for that day. The service drive way was packed with cars when I dropped off my vehicle so I imagine it wasn't easy squeezing in my car for service. The overall customer service experience was excellent and Kudos to Wayne Hong for providing it!

Find tire bulge during maint, change the tire and get keep pushing for alignment. Seems very intentional to break the alignment and try to get money from you.

Not a good experience. They called me on the morning of Dec 31 to inform that the car we wanted was available immediately. They also told us that they would reserve it if we signed a form and showed up within 45 min. We did sign and were there 37 min later only to find out they were selling the car to someone else who showed up earlier with no forms signed. Our Sales rep was great, but he could not convince the Sales Manager and GM. And that GM did not even bother to come out to us, explain, apologize or fix the situation. We saw them debating for a while and our sales rep got overruled. There wasn’t another car with that configuration and color available for a few months. Very uncharacteristic of Autonation and BMW. Felt kind of slimy and left a very bad taste in my mouth. All was not bad after all as we found what we wanted in SoCal at a Sonic dealership, which did reserve the car for a few hours with a deposit and kept their word. The only reason for not a 1 star review is a great and knowledgeable sales rep and other sales reps we dealt with that were also professional, well trained, and very helpful. The car shortage will end eventually, but a damaged reputation will linger. Something for the GM to think about.

I bought a car from here and had subsequent services here. I was pretty satisfied overall. Every time I went for service, I was able to get a loaner car which is really nice. And after every service, my car was washed. The only thing is that there was a little bit of sales of their service pressure each time, I did get some of the service there that paid out of my pocket. But other times, after I firmly stated I didn't want the service, they let me go fine.

It is a beautiful new facility for service, and closer to my home, so I thought I would give it a try. I was taking my car in for an oil change and regular service. I specifically asked if my car would be washed and vacuumed and they assured me it would. I brought the car in at 7:30am and told them I could pick it up before 4pm or between 5:30-6:30 pm (their closing time). The car was ready after 4pm, so I showed up to get my car at 6pm. I had to wait almost 30 minutes. When I arrived, my service advisor had gone home and the receptionist was not friendly at all. By the time I got my car it was dark. It parked and left for me, but no one was there to greet me. I noticed that the car was dripping wet, as if they had just run it through the wash. I knew I would need to go home and dry the car myself. Then the next day, I saw that it was never cleaned inside as promised. So I texted my service adviser to inquire about this, and never received a text back all day (this was curious because the day before he was very responsive). So at the end of the day I decided to call BMW to share my complaint. The woman who answered the phone was friendly, but told me that there were no service advisers answering the phone and that the manager had gone home for the evening. I asked if my service advisor was working, because I assumed he wasn't since I never heard from him, which would be understandable. But she said he was working that day, which meant he got my complaint and never reached out. The person on the phone said she would leave him a message and the next day, I finally got a text from my service advisor, apologizing. But I doubt I will go back because of my service experience was so poor... my car was not cleaned, as is standard, I received my car dripping wet and had to dry it myself, I had to wait 30 minutes to get my car, and it was hard to get immediate follow up regarding my complaint. This was not the BMW experience I have had at other locations

Just had my 2020 X3M40i in for a routine oil and oil filter change. I pointed out to my service advisor that the cargo cover was demonstrating a slow retraction. The cargo cover was under warranty and replaced. I had access to Lyft and received transportation back to my home. I have purchased two BMWs from this location.

Leonardo was very helpful, overall great experience.

This is our sixth leased BMW from Joe Wahler at BMW of Mountain View. He has consistently done a terrific job helping us select the right car, and has been very, very responsive helping solve any problems that arose before, during, or after our purchase.

Ken Spindola took care of our needs very quickly and efficiently. He is a great guy!

Top notch service glad we choose BMW mountain view.

Excellent Service Dept. especially Wayne

The service writer andy was very helpful with me got me a good deal on my service and was friendly and let me know what he recommended which was best for my car and when a good time to do it very satisfied

Sean in Sales made us feel comfortable from the first minute. He was on our side and was willing to go the extra mile for us. Chris in Finance got the deal through and was easy to work with. I highly recommend BMW of Mt. View

With the dealership for several years now and service advisor with Marc Nappi was a great experience. Seeing him always running around shows how he takes seriously on client’s time!

My experience was so bad it was almost comical. Walked in asking to see any x2 they might have on the lot. After a little wait we are taken by a salesman to the lot and he points to a car.... then says "sorry I can't open it for you as I don't have the keys". Well, what do you say to that? You just get back in your car and you head to BMW Stevens Creek, I guess...

Fast response when i purchased the car. But they didn't mention to me there's passenger restraint malfunction during pre-investigation. And just mention all is clean. After purchasing vehicle, i saw this critical error pop-up many times during driving. And get a replacement of this finally. Repair facilities is good.

Michael Xie was very responsive and continuously kept me updated on vehicle delivery progress.

Always excellent . My service representative, Wayne is always great communicating with me .

Last Friday I bring my car to service Mr Wayne Hong service very good he take care everything evenly recalled part he fixed right away I thank you Mr Hong he is good service I recommend him if anybody have problems go see him .

The service in this store is really nice, appointment book system is easy to use. Their advisor is also friendly, they respect your service choice and don't force customer to buy useless service package.

I went in to replace my tires, after leaving my car there they couldn?t get me a loaner after how much they were charging. They have bad communication, no one at all answer the phone or even call back.

Although I live in Half Moon Bay, I make the trip to Mountain View BMW because of their excellent customer service. I am aware there are closer BM W dealerships closer, but Mountain View BMW is superior. Wayne - customer service rep. was exception. He was very helpful. I am buying my next BMW from Mountain View BMW because I know any future service needs will be handled professionally.

My BMW was in for a routine recall. It was completed quickly as promised. My service advisor Daniel Martinez is amazing. He leaves no "stone unturned".

The place is clean and the staffs are friendly and helpful. The work they have done to my car is great and warry-free. My service advisor Wayne is great at taking care of the small details and answering questions and requests for my needs.

Had the worst experience with Zari Shirmohamadali at BMW of Mountain View. Went in to buy a used Mini, she was completely uninterested in selling us a car, acted like she was doing us a favor by speaking to us. When I asked to inspect the car before driving it off she was insisting that "Oh, it's fine, why do you want to inspect it?" because she had other customers waiting, so she really just wanted to be done with us. Additionally, since it was raining, I asked that she have the car be brought into the covered area so I could inspect it, and she said "Oh that will be very hard", even when other customers were doing the exact same thing. Then she took us out to the car in the rain and went inside while I was going through the car inspecting it to attend to her other customers. I was not able to get the hood open so actually had to ask another salesperson to show me!!! How ridiculous! I would never recommend anyone work with Zari. Ask for someone else and hopefully get better service.

Sales associate Adam Xavier stepped up to help my son and I with a test drive after our appt with another associate did not go through. Even though we weren’t ready to purchase, I would recommend Adam and sales manager Steven Pan- very helpful, responsive, attentive.

We recently bought a 2022 x5 45e from BMW of Mountain View. Sean Fakhraie was our sales contact. The new car market currently is rather challenging. Parts shortages, low inventory, lack of allocations, delays, etc. Many dealers in the area seem to be hamstrung by these issues. Sean was the exception. He had no issue obtaining a production allocation, and getting all of the options we wanted. He kept us fully updated throughout the process. When a stop sale occurred just prior to delivery (not his fault), he escalated the issue to get the necessary part as quickly as possible for us. In brief, Sean was very pleasant to deal with and had a can-do attitude about everything. We have bought other BMWs throughout the years, both in Europe and in California. BMW of Mountain View has been and will continue to be our dealer of choice. And we will be contacting Sean when the new i4 comes out. All in all a very good experience.

Working with Zari was an absolute pleasure. Zari is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The best part – Zari stayed in touch with me the entire time which only made the buying experience even more enjoyable. She was not only replied to my emails in day time but also around midnight. I highly recommend you talk to Zari of BMW Mountain View if you are considering buying new BMW car here in the Bay Area.

As always Danielle Martinez did a fantastic job!!!

Great staff and good customer service.

I worked with Sean to purchase my BMW. Sean was super helpful and great to work with. His personality and knowledge of the vehicles really helped my decision making process. He also acted quickly when I confirmed the specific car that I wanted to ensure it didn't get sold to somebody else. After the sale process, he walked me through the financing options as well, before sending me to the finance department to finalize things. I am so happy I decided to go into BMW mountain View for my purchase! Thanks Sean and team

Great experience at BMW Mountain View !!! Eric is the best!!!

I bought a used car and happy with the car and service. But I gave four stars for following reasons 1. I saw the car on Edmond.Com and it showed available at mountain view BMW dealership. I was informed that it is being shipped to the dealership but should be here in couple of days and thatvibwill be informed once it arrived. After thee days I sent a request for update but no response. Then I decided to drive up there after three days. Turn out car was there. 2. The charger was missing and next day I was provided with a very old used charger. On my request to replace it, I was given a new charger. 3. I was offered multiple extended warranties. It was now or never offers. I end up buying one. Later I decided to cancel. I emailed the request. Went to dealership. Waited 45 minutes but the finance people were busy with customers and I could not wait any longer. G the sales man, who I am very happy with, informed me that a check will be issued after 4-5 days. Due to Christmas holidays it may get delayed.

Reena and Almos were incredible to work with. The entire BMW Mountain View team was attentive and helpful. Walked away feeling very good about the transaction, which says a lot when you're purchasing a car. A+ service all the way around! UPDATE: 12/24/21 Recently took my M3 in for scheduled maintenance and am very happy! Shout out to Branden Casey, my service advisor, who has always helpful and incredibly responsive.

BMW of Mountain View always provide excellent service. My service advisor, Wayne Hong is wonderful and I’m grateful to him. Everyone is always courteous and respectful. The employees are knowledgeable and accommodating.

We got our new 2022 X5 from Adam and it was a very smooth experience. Like any other dealer, the process did take time but we were happy with the deal and customer service.

We recently took delivery of our X5 M50i and couldn't be happier. Gaurav and the team down there were fantastic to work with. We originally placed a factory production order from the SF dealership and were met with day+ delays in hearing back from the client advisor and misleading estimates around when an allocation for an M50i vehicle would be available. After about a couple weeks of being in the order bank we decided to cancel the order. After reaching out to several other dealerships, we settled on Mountain View. Throughout the 2 month+ wait, Gaurav kept us updated on our order and offered advice on accurate estimations on when the vehicle would be delivered. They have definitely earned out business for the future.

Excellent customer service. This is the second time I bought a car from them and definitely wont be the last! Thumbs up to Sean for assisting us through the entire process👍

BMW of Mountain View took care of me. They're knowledgeable about the vehicles, work hard to handle customers' concerns, and get you back on the road as soon as possible. I really appreciated the service I got there and, even though it's a bit longer of a drive, will be taking my car back there if and when I need more service.

Our car service was handled efficiently, professionally, and courteously. by Mr. Casey Branden of Mountain View BMW. Thank you, Casey. 5 stars.

Brandon Casey makes any service visit a pleasure. Aside from being very knowledgeable, he is polite and cheerful and helpful. He and the provision of a loaner car are the reason I trek all the way to BMW of Mt. View from Almaden. Thank you, Brandon!

Took 3 weeks to finish my car due to recalled part that wasn't available. They knew my car was coming in 1 week before the appointment for the recall so they should of known this to be an issue. Obtaining a loaner car was extremely difficult. If I was so persistent BMW of Mountain View would never of given me a loaner car. Totally unacceptable. How am I suppose to use a BMW service department that can't offer me a loaner car especially when they have my car for this long.

Best service ever Amos & G are great

Excellent customer service.

Wasn't happy to find out some very basic functionality of the car had a subpar quality and was not covered under the CPO warranty. My fault for not carefully reading through what I am getting into when purchasing a CPO vehicle at BMW. An expensive lesson that I paid. Also I just couldn't comprehend the fact that if I had to fix component A and while fixing component A, if component B breaks for whatever reason, I had to pay for component A and component B. It just kind of tells me that BMW services is not competant of their service skill level. My overall perception of BMW has been negatively impacted by this overall experience, and my next vehicle won't be a BMW for sure.

My consultant Mark Sleiman is very helpful in arranging the maintenance work on my 535i and it meets my needs well. Also providing a good understanding on my bugeting for car maintenance expense.

The service was OK. But they are taking time to perform a service for a battery change which took more than 5 hours along with multi point inspection. I took a coupon to redeem but the service guy couldn't tell me whether it can be applied until after the service. So, be aware if are taking a coupon make sure they can apply.

My salesperson was friendly, helpful and no pressure. She explained everything and the process went very smoothly

I always have a great experience at BMW of Mt. View. They have always taken exceptional care and service of my 530i. My service advisor, Brandon Casey, and his team go the extra mile to confirm that my BMW is in excellent operating condition before releasing it to me. I have the utmost confidence in them whenever I leave my car with them. They get my highest rating of 10.

The experience with the finance area was unpleasant, the person in charge of that area needs to be trained in customer service because his way of talking to us was very rude and unfriendly. Big or small customer is always a customer and deserves respect.

Service advisor Wayne Chan takes good care of customer and provide fast, reliable and reasonable charges. Highly recommended!

Ever since we bought our X3 at BMW of Mountain View, we have had the best experience and treatment at this wonderful dealer ! From the moment you call to make an appointment , purchasing your vehicle and then taking it for maintenance , every step goes as smooth as your BMW. Everyone is very professional , makes you feel you are their priority and consistently delivers the best . Thank you Branden and everyone else at BMW Mountain View for always been there and address any questions or needs we might have at any time . We are so glad we chose to buy from this dealer and recommend it to everyone .

Ever since we bought our X3 at BMW of Mountain View, we have had the best experience and treatment at this wonderful dealer ! From the moment you call to make an appointment , purchasing your vehicle and then taking it for maintenance , every step goes as smooth as your BMW. Everyone is very professional , makes you feel you are their priority and consistently delivers the best . Thank you Branden and everyone else at BMW Mountain View for always been there and address any questions or needs we might have at any time . We are so glad we chose to buy from this dealer and recommend it to everyone .

I took my 2014 X3 into BMW of Mountain View in response to a recall for changing an engine setting. I also asked them to give me a quote on a new leather cover for the glove compartment -- the old one had shrunk over time and was peeling away from the glove box door. Finally, I had been having a problem with the lift gate raising and lowering by itself. So I should be clear, they only worked on things that I asked them to work on. In the end they did a competent job. The lift gate was the most problematic, requiring a new control module and motor. The total bill came to $3100 +, which I felt was at least 25% too high. My biggest complaint was that they ended up holding the car for a full week for work that, I am confident, shouldn't have taken more than a day, aside from the time needed for the parts to arrive. In particular, instead of examining the entire lift gate system, they first looked at the control module, saw it had gotten corroded and needed replacing, and stopped there. It was only after that part arrived (a day and a half later) and got installed that they discovered that wasn't the only problem, that the motor also had gotten corroded. This resulted in another day-and-a-half wait for that part, and then of course the weekend intervened and nothing happened at all. I was also quite annoyed that it was only after I expressed frustration with how long things were taking that they offered me a loaner vehicle. I think that should have happened up front, like "if it turns out we'll need the car for more than a day, we'll give you a loaner". I usually take the car to a local mechanic who has always been very good and very reasonable in charging. I am confident he would have done a better job diagnosing the problems, fixed them faster and charged me less. I took the car to BMW only because of the recall and then ("since I'm here already") gave them the other work as well. My mistake, one which I won't make again.

We have been coming to this dealership for a little over 4 years now for our service. A big shout out to Daniel Martinez who has been our service rep during this time. Prior to this, I didn’t realize the value of having a specific individual as your point of contact for your machine. But after a few service appointments you build a rapport and history and servicing your car becomes a lot more tuned to your needs. Daniel has been exception with communicating service updates, any delays or recommendations proactively, and arranging for rentals, or other services. We have a baby and a toddler and taking a car in for service can become a daunting task. But Daniel has always been flexible and understanding of our situation. He is one of the reasons we continue coming back here for everything BMW.

An airy modern building, great service

Great place to take your BMW for service, old or new. Friendly staff and nice facilities if you have to wait. Wayne Chan in the service department is a legend and will take good care of you and your car. Great working with insurance companies if you have a claim also.

I have a great sales service experience with Vu Tu, he really works hard to make you feel great to buy the car from him. Came to the dealership on the Black Friday after setting the appointment earlier to meet with him. Test drive the car and loved it, so I proceed to purchase the car. He detailed the car and made sure everything exterior interior looks great and I enjoyed to drive the car home in the evening. There is one small interior issue the following day and he works with me to get the situation resolved promptly to my concerns, in close touch with service department. Honestly I enjoyed my interaction with Vu and would recommend my friends family to see him when considering to purchase BMW cars from now on.

Marc Nappi is very nice guy ... he helped with my CAR service.

Mac did great job

I came in mid-day without an appointment and was summarily rejected by the greeter (clip board in hand) from obtaining service for my X1. I asked for a service advisor. I recognized Wayne Chan who arranged a full service, and a Lyft ride home. My was washed and ready next day about noon. The cashier had trouble finding a runner who could deliver my car to the waiting (white tent) area. It took 20 minutes for my car to arrive. Please take steps to improve the customer service process. I did get a phone call from a technician regarding a vibration caused by a bent wheel rim. The vibration is not an issue since we only drive the car occasionally at freeway speed. I sold my BMW X3 to your dealership recently. I bought a Tesla Model Y for primary use. It’s more fun to drive and doesn’t need gas or service.

I had a great experience getting my car at BMW of Mountain View. I worked with Sean and he took great care of both showing me the car and the shopping process generally. I was also able to work out a lot of the details, including a trade in, with him before I ever showed up at the dealership. The dealership itself is beautiful and very polished. I am beyond happy with my new BMW, and grateful to find such an awesome fit especially when the market otherwise was so difficult in even locating a car. Thanks Sean!

Chose this dealership after having a not so great experience at Peter Pan. Everyone who works here is so nice; from Bentz, Majid and Masood. They all help to take care you and even have dedicated staff that goes over the car functionality and features. I’d highly recommend!

We had really good experience with Kevin throughout our buying experience at Mountain View bmw. It takes about 2 months to preorder a car given the current pandemic situation, and Kevin kept his professional service from beginning to end. He was friendly, helpful, supportive and had adequate knowledge on each model, he kept us updated in time on our order, and eventually helped us close the deal. Kevin is superb and we highly recommend him!

Sean Fakhraie was very professional. He took the time to make our buying opportunity an awesome experience. Sean's service and attention was excellent.

Great experience leasing my X3 here, and a huge shoutout to Joe W who went above and beyond to make the process easy and fair. Never felt pushed into a deal, and left feeling happy and satisfied as a returning customer. Go Joe!

I had a very pleasant purchase experience at BMW of Mountain View. Sean is professional and honest. While other dealerships sell cars at mark up of 5k over MSRP, I was able to get a decent deal for X5. I really appreciate their flexibility and being straightforward. The whole purchase process is smooth and quick. I would definitely recommend BMW of Mountain View to my friends.

Was on-site for a week training their personnel. They have great employees and it was a pleasure working with them.

Great service ! Eric the sales helped us finding the car we wanted. He’s very patient and knowledgeable about all models. We had a very smooth transition experience!

I had great experience at BMW of MV. Especially with my SA Aten. Aten was always on top of everything, from initial test drive to vehicle configuration consultation, from order status update to final pick up process, he was always very patient, detail oriented to guide me through the entire process. With currently seller’s market situation, I felt very luck to meet Aten and get help from him. This is my very first BMW vehicle and the entire experience was very positive.

Terrible customer service, poor communication and shoddy service. I was told I could pickup my car after hours from the sales team but when I arrived, they had no idea what I was talking about. When I returned to pick up my car, they tried to sneak in a $200 charge for a "deal" of unlimited oil changes over the next 3 years. And, when I drove home, I realized they had left a flap on the bottom of the car open after finishing what was a routine service check. And, after letting them know this, I have received no reply. I guess it's on me to now make another appointment with them to bring my car in so they can fix my mistake...remains to be seen if they try to charge me for it!

So the service was great Mark was great, they got me right in, even though I was late and had to reschedule for a later time. They replaced two air bags due to a recall on some 3 series models. So I pick it up and enjoyed some free popcorn and coffee while I they cl and closed out the service order which was no charge. All is gravey except my airbag light is on and won't go out. This was yesterday and I'm asking myself should I call them back or wait to see if the light will go off on its own,? Otherwise I would have given them a 5 star rating

Provide good service and clean environment. Service advisor Wayne Chan is very professional.

I made an appointment that was not recorded but they made time for me. But the experience was nothing exceptional. No a chair to sit on, no coffee, not even vending machine. They didn't want anyone going inside, I guessed it was a COVID protocol but a bit over the top. Wait was not long but seeing huge $99 oil change signs plastered on the walls and being asked to pay double for a 4 cyl car was off-putting. Came in for an oil change and wound up spending $1,000 for filters and updates that on a 49,900 mile car was too much.

BMW MV was my go-to spot when my i8 had a flat on 280. They had to source a rim, which took a month. Wayne was responsive and friendly throughout. Thanks!

GM is hella rude. Please avoid this dealership. I’m happy with my new 7 series from SF.

Message light came on that engine oil was needed. Made an appointment on line for the same week. Dropped off car, easy check-in for repairs. Was told it could take 2-3 hours but was done in 11/2.

Excellent customer care, service, and experience every time... From ease of drop off to pick up of your BMW, your in good hands all the way. Truly 5 star service from BMW of Mountain View! Thanks BMW of Mountain View, thanks Mark in service for your personal care and attention to my BMW!

我们全家都很喜欢BMW这个品牌的车子，而mountain view dealer是我们的首选。因为这里可供选择的车多，价格优惠，服务好。这次买车经历虽然出现了小插曲，但最后都完美解决了，我很感谢这里的销售经理Steven。他不仅快速的帮我处理问题，还可以用中文和我沟通，让我觉得很亲切。

BMW of Mountain View, always goes above and beyond. They make me feel welcomed, they care, they are all nice and happy all the time!! They make sure that Im 100% satisfied with the service of my car if there is any problems.

I had a great experience when I bought my X5M here last year. I couldn't have been happier then....and now as I just had my first scheduled maintenance done. It was very easy to schedule my service appointment even though it was just before a long Holiday weekend. My service representative, Daniel, was on time and greeted me when I pulled up. He had my history and the reason for my appointment right at his finger tips so I didn't have to explain why I was there. He quickly got things going and gave me an estimated time to complete the work. And the work was done when he said it would be. Finally, it was a nice touch that the car was washed when it was returned to me. Thank you, Daniel! And thank you BMW of Mountainview.

Normally I would not use a dealer for service on a BMW, because I have bought 4 very old and very used BMWs in the past. In the last year, I purchased a 2014 i8 with only 1200 miles on it (no more warranty), and then, a 2018 M760i, with only 12,300 miles (one year warranty left). These two have been to see the service dept at least once, each. I met my favorite rep, Mark Sleiman, tru Shawn in sales. I had talked with Shawn about buying a new M760i, but decided on used. Shawn very graciously introduced me to Mark, when I told Shawn Stevens Creek's service dept was basically, non-responsive about my i8 inquiries. Mark actually aided me in making decisions about my M760i purchase and has serviced both cars. I trust him to work in my best interest.While he did, on one occasion, mention a service contract I can buy for the M760i, there is no high pressure.

really good and nice service quality

I noticed my rear spoiler on my m2c lifting. My car is under warranty so I had them take a look at it. They denied to have it replaced since they did not notice lifting. Attached is a picture of both passenger and driver side rear spoiler. Clearly lifting.

Had a wonderful experience buying our used 2018 X5!

Had a wonderful experience buying my first car here. The sales manager, Aten, went above and beyond to make sure I felt super comfortable and had all of my questions answered throughout the entire process from ordering to delivery. Highly recommend this dealership!

Michael Xie is very responsive and responsible. Show me the great cars they get and recommend the cars that suit me the most. Will definitely visit again.

I had a terrible experience with servicing my BMW X5 at BMW of Mountain View on Oct 29, 2021. Customer Service was also bad at the time of picking up my car and the issues I had noted while dropping off the car in the morning were not properly addressed either. 1) The restraint system error was back on minutes after I drove the car from the dealership. That was the main reason I brought in the car for servicing. 2) I waited ONE hour (yes - one hour) to pick my car in the evening after completing the paperwork with the cashier. I had to remind someone again before I finally got the car. The wait time was horrendous. 3) The FOB batteries on the remote were not changed (even though I told the service technician in the morning and reminded him again when he called me at 3pm that the car was ready) 4) Car was not cleaned/washed when I picked it up All in all, it was a terrible experience at BMW . I'd like to escalate this to customer support at the dealership, as this has by far been the worst customer experience at BMW of Mountain View

Marc Nappi the service coordinator was prompt in keeping me advised on the list of items to be serviced and got them done as promised in record time.

Great service experience, friendly staff.

The service was quick and done accurately. The service advisor, Marc, provided with clear options for parts and went ahead booked my missed factory service as well. Thanks.

The service is always great! 2nd time working with Wayne to get my car serviced and he's been fantastic both times. I live in SF and drive to Mountain View specifically for this.

Brandon always does an excellent job.

Just had my 90K mile service and some other maintenance done. The car rides very smoothly again. Thanks Branden and BMW of Mtn View!

Fabulous service here. Efficient, competent, my service rep was thoughtful, smart and respectful Work done was excellent and their communication with me perfect. I drove over from palo alto to try them and I am so glad I did. Thank you

Shutters of my front grill were not working properly. Dropped it off in late afternoon, ready for pickup by 11am next morning, incl. full inspection and software upgrade. Excellent job.

Special ordered an extra key for my e46 M3 on Monday. Was told might be in on Wednesday that same week. They called me on Tuesday and said it was in already! Service programed the key while I waited. Super Service

I needed repair on my sensors. Andy my service advisor was helpful and professional.

Excellent, everything as agreed!

I have been a client for several years and there is a reason for that. My service advisor Wayne Chan is fantastic, he knows his vehicles and is always a great resource that I can count on.

Not a great experience unfortunately. Having a 6-year old car, I didn't need to bring it to the dealer to be up-charged for an oil change. However, I wanted and expected excellent service. 1) The person in the Loaner office: not friendly or helpful, mumbled under his mask and had to ask him many times to speak up, 2) Upsold me for sparkplugs, air filter, wipers, = $1700! 3) attempted to sell me 2 new back tires including alignment for another $900. He told me that they were at the minimum recommended for driving. When I saw the paperwork, they were still in average condition for tread! I told him that I would look elsewhere for a better deal and he told me that he would come down on the price if I would agree to get them. This makes me feel like all prices are negotiable. Is he just up-charging me because I'm a woman and don't know any better? 3) Cashier looked like she was stressed out. No please or thankyou. 4) Porters didn't know which car to bring out first. I waited 20 minutes AFTER I paid to get my car. 4) Trash was left in my car from the tech 5) car was dirty inside and out = if I'm paying a premium charge for service, I expect at least a nice detail. 5) My check-engine light was still on! The porter just gave me my car back - I step inside and the light is still on. I then had to leave my car overnight as they re-diagnosed the code. Apparently the technician forgot to snap some cable back together tightly. I'm fairly sure it wasn't test driven after they "fixed it" due to a faulty thermostat (which by the way - has been a problem on every single BMW that I've owned). 6) When I asked to speak to the manager, he made light of the situation saying "well there's nothing we can do about this tonight, so let's get you in a loaner and leave it overnight". This is not how you talk to an unhappy customer. All of this reminded me why people don't take their car to the dealer after it's past it's warranty. I'm disappointed with the service and will be finding a reputable mechanic on my own.

The salesman responses your email and phone quickly. He is very candid and enthusiastic. I highly recommended BMW of Mountain View.

Mark Sleiman again treated me with class. He provided all the information I needed to make a prudent decision regarding my repair needs.

They had the car I was looking at and at a fair market price. The sales associate, Adam Xavier handled everything smoothly and efficiently...made it a pleasant experience

Got my first car from them. They have a great service, specially my contact point Sean was great, he helped throughout the whole process and has been in touch with me even after the sale, which is commendable and awesome as a customer.

Mark Sleiman was our service manager and he did a great job.

Recently I went to BMW Mountain View for standard maintenance. My service adviser Wayne Chan is very friendly, efficient and professional. After maintenance I have a smooth ride and quiet windshield wipers now. Thank you!

Great service. Andy was processional in his work and communications. The process was painless because of the loaner car. The service work is worth five star. I gave 4 instead, because of the price. It is BMW dealership. It is expected.

Wayne was great. Thank you.

Very good place to go.advisor Wayne Chan very good and nice person help to fix my car right on time and accurate.

Aten was awesome. He made what can be an uncomfortable experience very pleasant. We had a time constraint and he got us in our car and out of there on time.

This dealer is very kind and friendly.

Efficient and kept me informed.

Great experience ! From beginning to end.

Great service with very friendly and knowledgable staff!

Great service! Service advisor Branden was friendly, honest, and professional! Communication was great throughout the whole repair process.

Excellent service.

I am absolutely shocked, appalled and disappointed with my recent experience with BMW of Mountain View. This past Monday I identified a car I was interested in and communicated with Michael at the dealership. On Wednesday I asked Michael to hold the car for me until Saturday at which time I would come down and buy the car. At that time, I signalled intent to buy the car. That day (Wednesday) Michael sent me a contract that would hold the car until Saturday and also gave written consent the car would be held. I signed the contract and sent it back. Thursday he asked what time I would come in and Friday I got back to him the time I would buy the car. I was then subsequently notified on Friday that the car was sold on Wednesday after I was given WRITTEN consent and signed a CONTRACT dated Wednesday that I had an intent to buy the car and it would be held until Saturday. I would expect to have been called before the car was sold or even notified given I was told the car would be held. Who is running this dealership in which a car should have been held but then was sold? Is a sooner commission check worth more than brand image, quality, and integrity? No car, no email, no commitment to a written or signed agreement. Just an excuse of it being this individual's weekend and that he was not able to track inventory. If a dealership can't even uphold to a signed contract, what is their word worth and what kind of operation is going on here? This puts a bad name on the car salesperson industry and on BMW of Mountain View...what a shame for the industry and this dealership...

Customer service was exceptional...very personable. Andy was great!

I had a very pleasant experience here last Saturday when I brought my car in for maintenance. My service advisor was Andy Simental, and he was very courteous. He explained what needed to be done, listened to my questions and concerns, and addressed everything! Overall, the service team was great and the waiting area was comfy. I'll definitely be coming back here.

I needed a warranty repair on my new 2021 BMW X5 xDrive45e. The part took 5 weeks to come in from BMW in Germany. I think 5 weeks is an unreasonable amount of time to wait for a car part that is in production. The part replacement was performed properly and without delay by the service dept.

Thanks Marc Nappi for the great service.

Very friendly and helpful service team.

I remember 4 yrs ago I came to a interview

Had a great experience at BMW of Mountain View. Sold my Honda accord and got a very good price. They did a price match for the car and took care of all the DMV related paper works. I worked with Ken Spindola, he was super helpful and responsive.

Marc Nappi was the service advisor in charge of my 750i service call. He is great and did a wonderful job handling the case and communicating with me on the status of the service.

I needed an oil change on my X3. Andy, my advisor, was very helpful, friendly and did not try to upsell me on services that I did not need. I highly recommend using their service department and I highly recommend using Andy as your advisor.

Finalized price and car over email before going. Finance process took little longer.

BMW of Mountain View is awesome! The sales and service team always prompt and professional! We always feel welcome when visiting BMW of Mountain View!

Service manager is very helpful throughout. However, i purchase a $1200 service plan in my last visit thinking that can apply to future services, but turns out it's expired and already used in the last service....oh well

Great service by the whole team. Mark Sleiman, the service advisor, is simply awesome. He goes through every detail and provide necessary suggestions. He deserve more than 5 stars. Overall wonderful experience knowing the vehicle is in good hands.

Great communication throughout the process. Michael worked really well with me to find a car for test drive, and informed me of allocation status and estimated delivery time.

Terrible place to service your BMW after your lease is done. Do not use this place for anything other than leasing. Service estimates are grossly over estimated and they don't work well with aftermarket warranties. Basically don't go there if you plan on owning your BMW.

I brought my car in for the park light: BMW did not have the unit on hand so they cleaned the corrosions in the socket and replaced the light bulb instead. I was also provided a review video for the 5-point inspection in which the technician found everything in great condition except to check the alignment. The entire process is quite painless and I am very happy with the overall very efficient service from Mr. Mark Sleiman and his team @BMW Mountain View.

My first time visiting this dealer for service and I couldn’t be happier. They got me in an out for a battery replacement in less time than they thought, honored a coupon and my advisor Marc was just a super pleasant person to work with. Plus their facility is huge and very comfortable to spend time in.

I got a message from my car saying there was a malfunction of the drive train that would impact the engine performance. Got very concerned and contacted Wayne Chan, my wonderful service advisor. As always, Wayne immediately schedule an appointment for me and made arrangement for a loaner car. Later on he sent me a detailed report of the problem and a quote to fix the issue. He was able to offer me a big discount on the price! It took only 3 days for them to replace the part and I was so happy to have my reenergized car back! Wayne has been a terrific advisor for me and his highly professional service completely change my impression of BMW (I used to get my service done in another store and had terrible experience there). Thanks, Wayne! You are awesome!

I am very impressed with the level of professionalism, and knowledge of the staff at BMW of Mountain View. I have a thousand questions, and they were patient and helpful every time. Beautiful facility, also! A special shout-out to Daniel Martinez in the service dept!

Nice location and great customer service. My rep Andy was really helpful and nice! Thank you again.

The service was done in an hour.

I had issues getting a question answer regarding one of the online service discount. I had to call 3 times. The first 2 they ask me for my name and number and told me somebody was going to call me back but never did. Finally on the 3rd time they answer my question and from there on service was great.

Updated: Good sales department but the service department is getting worse. I had a scheduled appointment that I set via their website. I got confirmation on both from the website and via email. On the day of my appointment, I contacted my SA, Daniel. He said it not on his calendar and he will be on vacation starting the next day. No offer to do research on why it’s not on his calendar nor apologize for any inconvenience. I forwarded the email to the service director but no reply.

The recent service of my 328I was excellent with all issues resolved. The Service Advisor was very attentive and provided great suggestions to address my issues. The newly opened waiting lounge was spacious and pleasant while I was waiting for the completion of the car service. All in all, this was an excellent service experience; and the car running smoothly with the new battery recommended

Good sales department but the service department is getting worse. I had a scheduled appointment that I set via their website. I got confirmation on both from the website and via email. On the day of my appointment, I contacted my SA, Daniel. He said it not on his calendar and he will be on vacation starting the next day. No offer to do research on why it’s not on his calendar nor apologize for any inconvenience. I forwarded the email to the service director but no reply.

I wish I could provide 0 start to this store, I went there for adding engine oil with a full check of my car, they asked me to pay over $1500 for blablabla called must done of due service. I get my car back and the engine oil alarm is still there!!!!!!!!!!!!!! They didn't add the oil?????!!!!!

The service checkup on my BMW 13 was simple, fast and easy. The rideshare on Lyft was especial;y surprising and welcome.

Dealing with car issues can be stressful. Andy at BMW of Mountain View really helped me get through a hectic situation. He was attentive and helpful every step of the way. I was able to drop my car of, leave in a loaner, and pick my car back up after the work was done, with a seamless and frictionless experience.

Excellent service! The advisors know how to diagnose the 3 series.

My Mercedes Benz was totaled and shopping for a new car was extremely difficult due To a microchip shortage. I initially tried to get a new Mercedes Benz and I did not feel like I had been a previous customer of theirs. It seemed to be all about the money and raising prices up. I chose to go with a new bmw 5 series because Mr Peng was very straight forward and knowledgeable. I love that my car came With a great warranty and I got a couple of rebates. It’s very stressful to unexpectedly have to shop for a new car after an accident. Thank you for making my car shopping experience tolerable. I love my new 5 series.

My experience with BMW of Mt. View has always been excellent. The service department is attentive and helpful. I want to give extra Kudos to Wayne Hong for researching how to remove sticky sap from the shiny black paneling by the driver's door. I pointed out the streak of sap and expressed my concern. When my car was ready after its service, he showed me the sap was gone. The department had a product that removed the sap without damage to the paint. Thank you! Thank you!

Zari Shirmohamadali did a fantastic job at helping me get the right car for my needs. This, coupled with the inviting, light and modern atmosphere of the dealership made for a smooth shopping experience. Should I be in the market once again for a new car, I wouldn't think twice about giving Zari a call at BMW of Mountain View.

BMW Mountain View took excellent care of my car during last week’s service appointment. Not only did Service Specialist Mark Sleiman ensure that my BMW X6 was serviced quickly, he personally hand washed it to ensure on-time pick up. Appreciate the personalized touch and the BMW key fob swag. Another 5-star rating - well deserved!🤩

We have been servicing all of our Beemers at M View and have been completely satisfied. Our advisor Wayne Chen has been the best resource ever . It has been a pleasure working with him.

Great service!!! Everything done in an efficient manner and with terrific customer service!

I've purchased three Beamers at BMW of Mountain View over the past decade+ and always found the sales team fair and the service to be very good. Love the new remodel of the sales center! Twice now I've used the internet engagement model, and each time I found helpful sales people to take me through the process of purchase. My last purchase was only a 8 days ago and I worked with Jeremey Welsh who leads their internet sales. He was very responsive and knowledgeable, and I enjoyed working with him. Of course in these strange times, the chip shortage impacted how long it took for me to get a new car, but Jeremy worked with me to order exactly what I wanted and it arrived 3 weeks earlier than expected. Right now expect to pay full list, but I understand some dealers are going above given the shortage. I would recommend BMW of Mountain View for those in the market for a new/used Bimmer.

Great service! I do all my service for my X5 here and they always do a very professional job of knowing what the car needs and taking care of it!

Friendly and efficient staff, took my car in for 2 recall items and it was done in little over a hour. That’s good service

Daniel Martinez is the consummate BMW Service Manager. He’s professional but down to earth, he never promises what he can’t deliver and he always returns phone calls. Daniel is attentive to the smallest detail. I’m so fortunate to have him as my service guru. Karen Emerzian

Friendly and efficient staff.

Great Service, professional. Scheduled Oil change, they also offered to take care of recall. Definitely returning for my next service.

I loved working with Kevin Butler. He was pleasant, patient, thorough, extremely professional, tolerant of my husbands quirky questions and funny.Everythign was easy and convenient

One of the tire pressure sensors was not working. I took the car to BMW of Mountain View after booking an appointment (with loaner) on line. Wayne was my advisor and he did a fantastic job of keeping me up to date on the status of the repairs. They also found a nail in one of the tires, which requested they replace, since we were going on a long trip the following day. I would highly recommend this place for service.

By far the best car buying experience I have had. I went in thinking I was going to just view a car and I ended up purchasing one because of the staff. The entire process was smooth and staff was nothing but friendly. BMW Mtn. View even beat my credit union's financing terms. I would definitely recommend this dealership.

Took my BMW in for scheduled maintenance - oil change & rear brake pads. On time for my 11am appt. Was quoted $299.99 for an alignment (which the vehicle didn’t need), $800 for rear pads or $1200 if it needed rotors too, oil change included. I let my advisor know that I had pre-purchased brake pad/rotor replacement front & rear when I leased from Auto Nation. After checking back 2X with my advisor finally the work was “authorized”. Took 6.5 hours to do an oil change and replace rear (and front which apparently I suddenly needed) pads. Auto Nation internal was charged $888 for both front & rear when I was quoted $800 for just the rear! I ended up stuck in 3.5 hours of traffic going home for something that should’ve taken max 3 hours. And to top it off, a mechanic deflated my tires to an unsafe level (generated an immediate alert as I drove off from the dealership) which I had to fix at a gas station down the road. Upsell and overcharge attempt - $299.99 alignment not needed but presented as if it was a given, and $800 for rear brake pad change….wow Hassle - getting pre-purchase authorized, having to follow up multiple times with my advisor, doubling the time spent waiting Sloppy work - no one could have take the car for a test drive post repairs otherwise how could they miss the tire inflation alert?!?

Our sales rep made buying a car simple and a nice experience. No pressure and I trusted his opinion when buying a used car. Recommended.

I was very happy about the experienced I had leasing process with sales Eric Peng.

Very good experience. Nice environment and customer service

Everyone at the location was very kind and welcoming. Definitely recommend this location over anywhere else!

Came in for 20K mile service and tailgate adjustment. Got both of those done plus found a nail in side of rear tire causing a replacement. And provided a loaner car.

I bought my 2021 X3 with Kevin Butler and it was a very pleasant experience. Finance person was very friendly and negotiable as well. Sorry I forgot your name if you are reading man.

Peng did a great job! We were scheduled to look for 3 different cars (brand/model) from different dealerships in the bay area to compare how each size will work for my family. BMW Mountain View was our first stop. Peng was determined to sell us this ultra low mileage unit from them that he took the other brands that we were interested in that they happen to have in their garage that day, for us to compare side by side right there and then. We ended up buying the BMW and saves us an hour worth of commute :)

Great buy experiment, great services, good communication experiment.

Great service, Wayne kept me appraised of my repair.

service was FANTASTICE!! GM is HORRIBLE AND RUDE!

Tien was great to work with. The only reason I didn’t give them 5 stars was because of how long it took. When I first got there I had to wait a little while. Which was fine because it wasn’t too long. Then, when I went to a different guy to actually purchase my vehicle, that took FOREVER. He kept stopping & taking calls which prolonged my entire process. I was very irritated with this because I should have been the priority. Especially since I told him I had a 2 hour drive back home & had to work that night. Other than that, I’m satisfied with the car right now.

Mark is awesome! He always goes above and beyond to make sure our vehicles are properly taken care of and addresses all our concerns and more. Highly recommend him!

I bought a SAV at a different dealership out of state and they damaged the rims and tires. Wayne Chan was the best!!! He was with me every step of the way and help me deal with the delivery company and gave them an objective assessment. I got the tires and rims replaced. Thanks Wayne!

Good service experience and timely done.Attention to details

Mark is just the best, he checks everything we need and goes above to make sure we didn?t miss anything. Super communicative and addresses all concerns or questions. He is amazing!

Had the best experience with Marc Napi, He is one of the most professional service advisors I have ever encountered. I have mostly used private specialty shops to take care of my vehicles and hesitantly decided to bring it to the dealer. In my surprise Marc definitely has changed my outlook with vehicle service. His knowledge of services offered and maintenance programs available was on point and helped decide with what's best for me and my driving habits. End result, purchased a service program to cover me until 2023 up to 75k miles and replaced my entire driver seat leather because of stitching failure absolutely free under BMW warranty that I didn't know I have. Great job BMW Mountainview.

First class service starting with Branden Casey my service advisor.

Very good service. Nice and kind response. I was very pleased with the experience this time.

Good Experience buying a car from them. I bought a maintenance package at the time of purchase and that experience is not good. NOTE: I bought a used Subaru, not a BMW. I am sure this is part of the issue. I made an appointment and showed up at the appt time. First there was no record of my appointment. The greeter made me feel like this was my fault. She just kept showing me the clipboard with my name not on it. I almost left, but then I found the email confirmation that I was there at the right time/day. THEN once I got to the Service Manager, he asked me if I'd arranged for the parts to be delivered. I'm sorry, was that MY job???? I had an oil change and the sticker reminding me of when to come back wasn't changed. My car is also now giving me a blank (not filled out) maintenance reminder for the next oil change each time I start it up and I'm not sure how to kill it. I always thought this place had super high end service. I am shocked. I guess this is what I get for buying an oil change package for a Subaru at a BMW place.

They kept my car for a week to replace my SZL, an oil change, and four new tires. The BMW on Stevens Creek told me it would take a day to replace my SZL. So it takes 6 days to for an oil change and new tires? I did receive a loaner car from them the entire time. Once my car was done and I came to pick it up, the second I turn on my car my service due message came on. Why? Apparently, it is because on the third or fourth service of the car, the “service due” message pops up. I was told I would have to pay around another $250-$300 just to have a service check up on my car and get that “service due” message removed. Why? I just took my car in to have three things done paying an overpriced price in the end, just to have my car come back with a “service due” message? I was told they cannot do anything for me to get rid of this message unless I pay. Now I am stuck with the “service due” message until I pay to take it in again. I was told to ignore this message since two weeks before this, I took my car to BMW Stevens Creek and paid for a diagnosis of my car there which is when I found I had to replace my SZL. Fast forward again to the night of taking my car home, I noticed my BMW car interior lighting on the doors were very low and dim compared to when I took the car in. How much of my car battery did they drain while they worked on my car? I replaced my tires at an expensive price and my rims don’t even get cleaned with it? Is it not common to clean rims? I surely thought an expensively high up place like BMW would clean rims. I was told they can price match any tire price I found, but then they could not not price match the price I found because it was too low of course they can’t loose that much money. Some of my car settings were even changed, like my clock preference, passenger seat settings, my eco pro mode, etc. Why was my passenger car seat settings changed? They did not even wash my car until I asked for it when I paid for my services. Customer service here was terrible. Everybody rude and stuck up. The nicest person I met here was the guy who worked with me for my loaner car. Customer Service at BMW Stevens Creek is way better trust me!! I paid an expensive price for a service and experience that I hated and regretted. I definitely should have gotten it done at BMW Stevens Creek and definitely recommend them instead.

They kept my car for a week to replace my SZL, an oil change, and four new tires. The BMW on Stevens Creek told me it would take a day to replace my SZL. So it takes 6 days to for an oil change and new tires? I did receive a loaner car from them the entire time. Once my car was done and I came to pick it up, the second I turn on my car my service due message came on. Why? Apparently, it is because on the third or fourth service of the car, the ?service due? message pops up. I was told I would have to pay around another $250-$300 just to have a service check up on my car and get that ?service due? message removed. Why? I just took my car in to have three things done paying an overpriced price in the end, just to have my car come back with a ?service due? message? I was told they cannot do anything for me to get rid of this message unless I pay. Now I am stuck with the ?service due? message until I pay to take it in again. I was told to ignore this message since two weeks before this, I took my car to BMW Stevens Creek and paid for a diagnosis of my car there which is when I found I had to replace my SZL. Fast forward again to the night of taking my car home, I noticed my BMW car interior lighting on the doors were very low and dim compared to when I took the car in. How much of my car battery did they drain while they worked on my car? I replaced my tires at an expensive price and my rims don?t even get cleaned with it? Is it not common to clean rims? I surely thought an expensively high up place like BMW would clean rims. I was told they can price match any tire price I found, but then they could not not price match the price I found because it was too low of course they can?t loose that much money. Some of my car settings were even changed, like my clock preference, passenger seat settings, my eco pro mode, etc. Why was my passenger car seat settings changed? They did not even wash my car until I asked for it when I paid for my services. Customer service here was terrible. Everybody rude and stuck up. The nicest person I met here was the guy who worked with me for my loaner car. Customer Service at BMW Stevens Creek is way better trust me!! I paid an expensive price for a service and experience that I hated and regretted. I definitely should have gotten it done at BMW Stevens Creek and definitely recommend them instead.

seamless. advisor was punctual and had a car ready for me

If you want EXCELLENT/FAIR/HONEST service go check them out!! Everyone was AWESOME!! Steven, Leo, Raphael, Najib you guys are GREAT!! AND they ALL LOVE 🐶's💕 . Luna had SO MANY pics taken of her, center of attention as usual🤣 Sorry this is @ least a month late, but I told u I had u guys!! I will DEF be back👍🏽.

I had a great experience at BMW of Mountain View. There was no pressure. From the time I walked into the door, I was shown vehicles, and was able to go home. I returned that afternoon and purchased the vehicle with no pressure. AND THERE WAS NO ONE PUSHING AND ASKING ME TO BUY THE VEHICLE. See salesman Nam Nguyen also known as Nick. The finance director Mo is super nice. The General Manager PJ Roshan runs a great dealership. And the Service Department has serviced my new and used BMWs and they offer a ton of loaner vehicles with every service.

Very friendly, efficient and on time communications.

Awesome service and he really did a good job of taking care of me

Although the sales department has dropped the ball recently on us, we continue to come back to Mountain View BMW because of the excellent service that we received from our service advisor Wayne Chan.

Great Sales and Service Team!!

The wait time to meet finance department was way too long.

Professional staff and excellent service! Mark did an awesome job ensuring all reported issues were investigated and the needed work done on time while keeping me informed.

It was a good experience. Car was delivered as promised and on time.

We bought a new BMW X3 and had too notch service from our sales rep and supporting team at Mountain View BMW. He/they put us at ease right away, applying no sales pressure or unnecessary up-selling. It was greatly appreciated. They gave us a fair price and we left feeling really good about the whole experience. The atmosphere at the dealership is really comfortable as well.

The service agent I dealt with was Branden Casey and I've got to say he really took care of the service in a way that went above and beyond my expectations.

Lifelong Toyota guy since the 80’s and was headed down that path again with an Avalon when they told me that they didn’t have what I wanted anywhere in the USA and wouldn’t any time soon. I snapped and did something new. I looked at a BMW even though I didn’t think of myself as “that” type of driver. Fell in love with the 330e, but really wanted a interior-exterior color combo. They said, “we’ll, we can’t find it anywhere, but let’s put a request in for a custom build”. That type of service sold me on the decision to change cars manufacturers and dealerships!

The service advisor, Wayne Chan, was really kind and trusty.

Friendly and courteous staff. Service is done as promised.

A fantastic experience from start to finish with Rashpal and Eric at BMW Mountain View. I could not be happier with the level of service, and the car speaks for itself. Outstanding

My previous service request was only an oil change but every time I visit I not only feel welcomed but given exceptional customer service by everyone-- from the person who greets me upon arrival and checks me in to my service advisor, Wayne Chan, to the person who bring my washed car to the front. Wayne is very personable, listens well, and provides detailed information about the repair. He is also proactive about upcoming recommended service and follows up after each appointment. I feel confident that BMW Mountain View will always be there to take care of my car...even 11 years later.

specifically asked that car be washed after service (as is typically done in the past) like the last visit, car was NOT washed also waited >15mins for car to be brought out after checking out

Professional and efficient service - Provided me a loaner and got me in and out in the same day -

Good customer service and attention to your car problems.

This is the second car I leased from Eric Peng Peng. He is great, we have known each other for three years now, and I have always trusted his advice.

This is the second car I leased from Eric Peng Peng. He is great, we have known each other for three years now, and I have always trusted his advice.

Nice and clean place! Very helpful and friendly staff !

Mark, my service manager was very professional and great to work with. He clearly explained what was needed to be done. Great experience!

Clean and professional service area. Car was washed and protected during service. Branden Casey, the service advisor was great to work with.

Eric, the sales person , was very helpful, polite, knowledgeable and made the process easy buying the car we wanted .

Andy Simenthal the service person was super excellent.

Really mixed experience here - Fantastic experience with sales agents - Adam and Steven Lee in Feb for the test ride, negotiating price deal and creating a custom order. Helpful along the way up to 10 weeks lead time for May 8 delivery from the dealership. Agents and I prepared all the paperwork ahead, signed credit application and prepared certified funds to minimize the loan amount. They the bizarre experience once you get into the finance office after a 2 hour wait at the dealership (mind you - this is despite no new documentation needed and a pre planned pickup). Junior finance manager signing on the deal starts creating issues on mixed payments through personal check and certified funds (as was promised in written by the dealership). Starts demanding another id and when I created noise around this, i was told by a gentleman named Don while leaning over me " If you are going to give us bad review, I rather not sell this vehicle to you". I was shocked by this threatening behavior and I demanded to talk to the GM PJ Roshan but was told he is unavailable. My love for the vehicle trumped the rude behavior I was facing during my last 4 hours of the dealership. Finally, I had to wait another 45 mins in the office while I signed paperwork after paperwork. Besides this rude behavior and U-turn on pre-planned payment splits, I was also mildly disappointed that the dealership still has processes that make a customer wait for >3 hours just to sign documents andd then another 45 mins to actually go through the signing process. This is after all the order deals are per-configured, pricing is finalized and there is nothing left but to sign papers. This is my 5th car for me and my wife in last 10 years and I was expecting a white glove service -started well but ended with a sour taste in the mouth.

It has been nice doing business with Mountain View BMW. The Service was excellent, the process was simple and Salesman(Micheal Xie) Was very helpful.

After a lot of back and forth I was able to get the car I wanted at a great price. Nick was really helpful and did everything he could to get me in the car I wanted!

I learned that my 2004 525i had a recall notice from years ago; since I’m not the original owner, I wasn’t aware of it. However, BMW of Mtn View honored the recall and gave me an appointment a few days later. Very courteous service.

My experience is as great and like always my service and gave me every detail I needed on what was going on and what I needed for my vehicle

Service itself is well organized, but for a car which is, as they confirmed, in perfect state, you pay 5x more for maintenance than for other car brands. A long series of emails, texts and calls both before and after the appointment is annoying.

Awesome place, quality customer service. Thanks Wayne and team, really appreciate an opportunity to be your customer!

I am very pleased with the entire communication which includes follow up from the Sales person. Very skilled staff at work and great support on the price negotiations. Many dealers din't even respond back but they were at par. Awesome team and looking for the next car through "THEM" only

2021: Came in for a recall notice on our 2007 BMW 328. Came into the dealership from whom we had purchased the long term service contract which we never used. There was a wonman who was very difficult when I tried to check in, but I soon met Andy Simental my service advisor who was fabulous. I also asked them to check out the feeder tube to the window washer as it was completely decomposing. Sense is that BMW used the wrong plastic in its design as the car is a 2007 and although not new - not so old that it should be literally falling apart. Andy said he would assess and get a quote to add this to the recall services. Quote came in at just under $400 to fix the washer tube - and I assumed that the team there had confirmed that would enable the system to work. They reported to me that the entire system was leaking AFTER they had made the initial repairs and now needed $1100 additional to fix the washer tube system. I told them not to do it. I told Andy that their diagnostic efforts left much to be desired. They washed the car completely at no charge before returning it. We wasted just under $400 for nothing beyond the car wash. I will not be coming back to this service provider and will not buy another BMW.

Very good costumer service, sales person was very nice, she take care all our questions.

Good service, punctual, very nice facility, Wayne Chan the best

I leased my previous M4 from a different BMW dealership but did not have great service experience from them. So I decided to check out BMW of Mountain View. Their service team is awesome. I never have to wait to drop off my car and can generally get a loaner as long as I schedule it in advance. They are proactive in calling me with the status so I never have to follow up. I was so impressed that I leased my new BMW from them as well! My husband also bought his BMW from them. I would recommend this dealership to anyone who want to purchase or service their BMW. I have 2 dealerships closer to where I live but I rather make the drive to BMW of Mountain View.

The "service needed" light had been coming on for about a week and I called to get an appointment as it was not due for service. On the day I was to bring it in, it would not start and it had to be towed in. The starting problem was my fault for not twisting on the oil cap correctly after adding a quart of oil. The "service needed" light problem was fixed. Several days later it starting coming on again. I called and got the car in to be checked. My Service personally took it into the shop and had it fixed and I was able to leave in 20 minutes.

Everything was great. I just put all of my opinions in review

Proper and friendly service, including the provision of loan car, Wait at the cashier was very long !!

Excellent service. the sales associate Adam and the lease manager were all knowledgeable, friendly and effective. The whole process (showing me the inventory, test drive, show-and-tell, credit check, lease agreement) was completed within 2 hours.

I have been service my car since 2014 with dealer. Customer service is really good.

I recently had my X3 oil changed at a non BMW oil change service center, which was a huge mistake. They threw away a vital component to my X3 and it could have been very bad ! My car gave me a low oil pressure warning and thankfully I was not far from BMW of Mountain View. Service Manager Mark Sleiman did a great job helping me, reasssuring me everything was going to be ok and provided me same day excellent service. I am so thankful for the care and outstanding level of service I was given!

Getting my car serviced at this dealer has always been a positive experience for me.

Wonderful experience! Very happy! Service was awesome, timely and customer service was great.

The staff for my maintenance service is Wayne Chen. He is very helpful and very experienced.

The experience with our service rep, Wayne Chan, was excellent. He?s always honest and accommodating. His recommendation on what I needed to do with my current BMW was the response I needed to hear.

Marc Nappi, my service advisor, not only gave the professional suggestions but also helped me find the best way possible to solve the issue when an unexpected problem happened to my car.

Eric Peng at this dealership is literally the WORST salesperson I have ever had to work with. I've been in the market for a car so I have worked with salespeople all across the bay area and not only did Eric refuse to help me or provide what I asked for, he made up bs reasons why he couldn't give me that information. I asked him to offer me the selling price of the car and he refused to give that to me. What the hell? How can I buy a car if he refuses to give that to me? Fortunately, I was able to get the number from another employee when I switched salespeople that I was dealing with. All good, right? wrong! When I stopped responding to Eric, he sent me a very RUDE and passive aggressive email about how I stopped responding to him. Outrageous. I definitely will not be buying my new car from this dealership.

Overall good experience. Steven Lee was very helpful in the whole purchase process.

I am very satisfied with the dealership and with the sales associate Majid Behmaram

The service was great! They really took care of us while we were there. They took the time to show and explain to me my new car. Leo really made the process go smooth and worked with us in every aspect.

Adam was fantastic. Very knowledgeable and helpful.

Excellent customer service .. email updates, telephone follow-ups, etc. Thanks.

Buying experience was really good at Mountain View BMW. Thank you Jeremy and Mack for your help. And thanks for being dog-friendly.

We were looking for a new car for my wife. We visited many dealerships and zeroed in on a BMW X7 or X5. The sales people at BMW on Steven's Creek were rude and hesitated to even allow us to sit in their last X7. We went BMW Mountain View and had a completely different experience with Gaurav and Frank. They were patient as my wife test drove the X7 and X5, explained everything and once she decided on a X5 they went out of their way to find the one she wanted (which happened to be configured like Frank's own X5 that he showed us). We were the last people in the dealership at 10pm on a Sunday night finishing up the paperwork with Hadi in finance. Even at that time of night, Hadi took the time to explain our options and we took his advice satisfied the car and the options we picked were right for us. The whole time we were entertained by the back and forth between Gaurav, Frank and Hadi -- you can tell they like with each other and for BMW. I would highly recommend Mountain View BMW and especially asking for Frank Camacho and Gaurav Pathak.

Recently took my X2 to BMW of Mountain View for service and I had Wayne as my service advisor. He was attentive, communicative, and professional. Highly recommend you ask Wayne as your service advisor at at BMW of Mt. View.

Excellent service. Very helpful staff.

My 10-year-old E90’s suspension and brake/DSC system had damages from me hitting a pothole on the highway. Was very concerned about what it was going to cost to fix them. My advisor Branden gave me proper recommendations and had my vehicle fixed rather quickly and more importantly at a reasonable price. I drove off feeling I got a good value and my money was well spent.

The repair facility is adequate. Job usually gets done in a timely manner, most work is done correctly. they sometimes clean your car, too. They assign you a "service advisor", who is supposed to answer any questions you might have. Unfortunately, they never return phone calls or respond to messages, so you're left completely on your own. I will be looking for an independent service facility now that my service contract has expired.

Hey fellow moms ask for Zari at Mountainview BMW

Car engine turned on, called Mountainview to drop of the car in a couple of days. Daniel helped manage the process, everything went smoothly. Communications through email and text on updates and any decisions that were needed by me. Car was available as promised within a couple of days with the issue resolved. A very easy, quick and hassle free transaction.

Wayne always takes great care of my car. Good and fast.

People are so professional, welcoming and honest. I really recommend BMW of Mountain View

Friendly, professional, knowledgeable staff made the transaction easy. Thank you!

Mark Sleiman makes visits to get my x4 serviced a pleasure. He is meticulous and ensures that the vehicle is in great shape when the team is finished with it. I highly recommend BMW of Mountain View, and I highly recommend Mark as your service advisor.

BMW of Mountain View is one of the best places to go for your car!

Nick and Hadi made the process go smooth and quickly. Thanks guys!

Thank you so much to Don and Gaurav. They helped me get a car with option packages that I wanted and my wife is very happy with the car. As a result, I have started getting one for myself sometime down the road. Thank you again.

BMW of Mountain View help me to fix my ex five suspension after hitting road shrapnel on the highway I had my vehicle towed to BMW of Mountain View where my service advisor discovered that my rear suspension had been sheared off by a piece of metal on the road once the diagnosis of the suspension damage was completed it was going to cost $4000 to fix my service advisor indicated to me that my insurance may help me out since it was a collision with an object I coordinated my insurance company to review the damage with BMW of Mountain View and sure enough they covered the repair. Not only did BMW of Mountain View perform the work in a very professional manner they were very consultative in helping me get the financial obligation met.

Wayne was excellent!!!! I highly recommend Mountain View BMW.

Great experience with our service appointment - our service advisor Wayne was very polite, courteous and helpful!

Andy, my service advisor was wonderful. I told him I was nervous about the cost of repairs since this was my first visit outside of the extended warranty period. He was very patient to explain the services (required vs can wait) and cost. My car was returned washed and vacuumed and I was charged a reasonable service fee in the end. I will definitely continue to return to BMW of Mountain View for future services and ask for Andy!

Been going to them for many years. Very good service

I love this place great customer service. nice people

No complaints at all. My service representative was especially good.

Brought bmw x3 for diagnostic and possible repair. Excellent customer service

Just hand over the keys and they will get it serviced and taken care of well. I was sitting in their lounge and got work done while waiting.

Andy was extremely nice and honest with me about possible repairs. Their prices were comparable; they bring the car right out to you; I didn?t have to wait too long.

I knew what I wanted, and I got exactly that. It took a while given that I ordered the car back in November, but when the car arrived, it was exactly what I spec'd out, and I never thought I'd be as excited as I was when I finally picked up the keys and drove it home.

My service representative, Wayne Chan, was helpful and thorough. He's been looking over my vehicle over the past years and have found him to be trustworthy. The repairs were made on time and the original estimate was accurate.

Marc the service manager at this facility is fantastic. I always appreciate your great service.

Just had my 2013 X5 serviced at BMW MountainView. I was impressed by the steps they have taken to upgrade the facility and make it more modern. As well as the steps taken to provide service in the middle of the COVID-19 pandemic. My service advisor Branden was very knowledgeable and quickly helped me to address the issues and get a few other things sorted (including coordinating with my warranty company for claims).

Aten was great. If you want to build a long term relationship I highly recommend to buy your car here. Great prices and even better customer service.

Excellent sales and service. Battery replaced after a week without any charge.

From the moment my partner and I met our sales advisor and the finance manager, we felt welcomed. We leased 2 cars, a 2021 2 series and a 2021 3 series. BMW of Mountain View went above and beyond to locate the exact cars with the packages and color combinations we required. The whole process was extremely streamlined, and everyone was friendly and professional. I recommend BMW of Mountain View! -Blaine H.

Great and reliable service. I've been a customer since 1988 and have never been disappointed.

Service was prompt and friendly. Everything went smooth, very happy with the overall experience.

Our family went to this location to purchase our first BMW. This locations service was amazing! When we walked in we were greeted with a warm welcome by the sales staff. We went to the second floor where Sean greeted us and asked if he could assist in anyway. Sean took the time to go over details of each car and also asked us what we were looking for in a car. Sean guided us through both parking lots to help us pick the special car we were looking for. After we selected the car we wanted, Sean went over every detail of the car and answered all our questions about payment estimate and finance. While waiting for finance we were offered coffee and other beverages which was great! Sean did his best and got us a lower price than we expected. Overall it was great service by Sean and also bmw’s finance team, we did not feel like we were being pushed or rushed to purchase a car unlike other dealerships. We ended up purchasing a car and Sean had the car detailed while we were finishing up the paperwork and brought the car right to us. We are looking forward to the next visit to this dealership! Thank you everyone!

My service advisor, Wayne Chan, has been very helpful and follow through in providing update while my car is in for service.

The servicemen and the staff are super friendly and courteous. The service facility is very clean and they allowed me to use the restroom even during this pandemic.

Having a specific customer service rep makes a huge difference. I lost my cell phone and he retrieved it in the loaner car. With such a huge organization, it would be impossible to get attention by just calling in. Of course, the 2021 loaner car made me want to buy a new car =)

Shahram Fakhraie was very helpful and pleasant to work with. No pressure at all.

Good communication on the overall progress and status of the service. Quick checkin-checkout and COVID compliance all through.

The service advisors are super nice, beautiful facility. I made a last minute appointment to replace a tire, and it all happened the same day. Thank you for caring for my car!

Incredibly good service. We have TWO BMWs from Mountainview and have been very pleased.

Friendly prompt service. I was in and out with loaner provided. Car was ready by afternoon.

It was a good experience at BMW Mountain View! Especially the car associate Steven Lee and Finance manger.

the appointment was quick and easy, and the service was very smooth

Teamwork, Leadership and Trust exemplifies the BMW team in every way.

I had my 2011 3 series serviced, they presented me with several options, quoted me prices for each, and did exactly as I asked. My service advisor was Andy Simental and my experience was excellent. I will definitely continue to get my service work done there and will ask for Andy.

I have my BMW serviced at BMW Mountain View since 2013. Brandon Casey has been taking care of my car and is always helpful, courteous and available to answer any questions.

Excellent service. Wayne is very professional, he explained all the details, very patient. Very happy with his service. Highly recommended.

Daniel helped us to find a new BMW X3. He is really nice. Since he was very patient to answer our questions and helped to find the right car that met our expectations. During the test drive, he also offered help. Since we haven't drive BMW before, and he showed us how to drive it very carefully. It was a really nice experience with BMW at Mountain View.

Benz was great to work with! The process to test drive and purchase a vehicle was stress free. Everyone we worked with were courteous, friendly and professional. This is our second purchase from BMW of Mountainview. We would highly recommend them for your new or used car purchase.

Highly recommended this BMW in Mountain View. Wayne took care my car 🚙. Thank you 🙏🏼

I purchased a new vehicle recently from BMW of Mountain View. My sales rep Hadid was knowledgeable, efficient, proactive and responsive. My only, somewhat negative comment would be that finance conversations and last minute up-sell discussions took far too long. I'd like to be in out much quicker the next team. The finance team was professional and courteous, just the process was drawn out. Apart from that, the experience was excellent. Great showroom!

No haggling on price and I received $1000 discount because I?m a graduating student.

They are accommodating, give you a great deal and the service is the best here.

Awesome service! Wayne is the best!

My service adviser was friendly and professional took care of everything quickly and received my car back clean and when i was promised

Wayne is a professional adviser always treats customer nice

My client advisor was Gaurav Pathak and he was instrumental in making the entire process very seamless. He not only helped with the configuration but was constantly providing updates on the progress the car was making through the assembly line. He was very patient and provided all the right answers. Car buying has never been so stress free ever. I think BMW of Mountain View has it right with the right client advisors. Thanks again Gaurav. You rock!

My service advisor Wayne Chan always gives us great customer service. Highly recommend BMW of Mountain view. Thank you again Wayne Chan for your help! and we hope to be of service again in the future.

Great advisor and service always! Thanks. Love BMW's

Mark Sleiman and the team were awesome. Timely, honest, and quality work are always appreciated.

Great experience, thanks ! Please keep the good job you guys are doing now!

Andy was extremely professional!

Mark Sleiman always goes above and beyond good customer service....he is available, knowledgeable, professional and really listens and responds to my worries with patience and respect. He gives good advice and I always feel that the repairs are necessary.....thank you for him....Sherie Berger As far as your dealer question below I bought my certified car with 15k miles on it...it has 43k miles now and I have had such major repairs probably totaling $10K. right after warranty ran out...very disappointing for a certified car. I will not buy another BMW. However, I'll keep my car until it becomes too expensive to keep because I love my little red 335i...

Great service department Mark took care of my 750Li, timely service and nice loner car

Awesome customer service and I highly recommend to all who need BMW service in the Bay Area.

Great experience! Knowledgeable, and competent personnel.

Great service! Will continue to bring my cars on for service

Nick and Michael helped me with my purchase of a new BMW. They are both great, friendly and helpful. They helped me to lock in a great deal. I took a test drive on the 1st visit and bought the car the next day. I?ve been a loyal customer and BMW owner for a while so that also helped.

I took the car in for a routine service at BMW. As usual they took great care of me. John R was efficient and provided timely feedback. John provided great service as did the rest of the BMW Mountain View team! Highly recommended!

Good customer service and followup

Friendly, efficient service. Service representative Marc Nappi was great in following up

Thanks a lot for handling my 230i sensor issue so well. I really appreciate the professionalism of the dealership Special thanks to Wayne for keeping me posted regularly

I own a 2017 X3 that had a recent recall. Auto Nation reached out to me and scheduled the appointment at a time that worked for me. They provided a quick resolution, and also a loaner car while I had the car in the shop. Quick in and out of the dealership. The service rep and everyone else who interacted with me left a good impression of the dealership. Keep up the good work!

This is the second time that I take my BMW for service at this location. In both time,the service was great,Matthew was my adviser and he did a good job,my car service was done before the promised time. Thanks e everyone.

The whole process was very efficient and professional. I booked the service online, BMW had a loaner car available when I arrived and the service addressed all the open issues. Mark was really helpful and professional.

Was willing to look past all the wasted time and Raphael being so upset I had a pre-approval from my credit union and didn’t finance with BMW. Finally picked up my 2015 BMW X1 the night of December 23rd, 2020. But 2000 miles later the rear brakes sensor saying it’s time to change the rear brake pads. I called Mountain View BMW and they told me not to worry! Just reset the rear brake sensor. I reset. And 1 mile later the dash screen lit up red saying again to change rear brake pads.I checked rear brake pads and there seems to be some meat on the brake pads. So how is the rear brake sensor going off. I know BMW uses a softer ceramic brake pad that wears faster than most autos, but I don’t drive hard, I don’t race. Just cruise to work and back. The car only has 39,000 miles on it. And of course the rear brakes is something that is not covered. I enjoy working on cars so I guess I’ll just change the rear brake pads and sensor myself. I just thought they would handle it. That’s why I decided to buy from a reputable dealer. O well.

This is my Second car purchase from Mountain View BMW Location, can'r recommend enough, every visit is positive experience. Thank you.

Brandon, my service adviser has always been kind and accommodating to my needs.

I always get my car serviced at BMW Mountain View. Excellent customer service from my service advisor Wayne Chan. Thank you very much.

always receive timely & friendly response from my advisor Wayne, followed by complete and quality services. Great services from all aspects. Thanks!

Complete unprofessionalism and hatred from the service department in Mountain View. My original appointment was rescheduled by BMW because a loaner car wasn’t available for me to take home. On 1/8, I came to drop off the loaner/pick up my M2 and was rudely approached by a man who happened to deliver the loaner to me the previous day. He aggressively made a remark about me not filling up the tank with fuel and started to raise his voice at me. I was never asked to return the loaner with a full tank of gas. If I was given the proper instructions, I would have returned the car with the full tank of gas. I’ve owned several bmws in the past and never once have been asked to return a loaner vehicle with a full tank of gas. When asked to speak to a GM, I was rudely welcomed by John Seadler and he did not care to listen to anything I had to say. I wont be returning here anymore. You lost my business.

Very professional and courteous, quich and hassle free.

Bahman Farzan was a joy to work with. Best sales person I’ve ever bought a vehicle from. I highly recommend him to all my friends.

Annual warranty service, no issues, loaner car free of charge, friendly staff,

The customer service, specialty the sales teams, I want to name Mr. Rashpal Aulakh, Sales Manager, who is very co operative in every step from start of negotiations till end with his associates, Name Sean Fakhraie.

Great show room and customer services from our salesman, financial manager, and GM. I would highly recommend all friends to this location.

Mark Sleiman provides the best customer service! Very diligent and take great care of my car.

1st off - I'm appalled that it is possible to lock a key in the trunk without reasonable recourse to recover it. The trauma that acccompanied this event causes me to question why I bought a BMW. On the subject of service - once the AAA truck brought my car to the dealership I was comforted knowing that my key AND PURSE - wallet - cell phone - would be retrieved. Personnel were soothing, wait time OK, and my purse was rescue. Along with my sanity!

Pleasant personality of staff

Very good service. Performed repairs as described. The amount of time taken for the repair was reasonable. The service adviser was helpful and courteous. Glad that I brought my car to this dealership.

My experience with BMW mountain view was not very good in the past, in regard to vehicle service or the advisors. But this time I met my service advisor Matthew Richardson, he is one of the best BMW Service advisor I would say. He was not rushing things, he sat with me and heard all my BMW concerns, he gave me best advice on what is best for my vehicle(why it is needed) and what I should not be concerned about. He also helped me making a decision on service plans with all the math and best way I can save some money keeping my car up to date. Thank you Matthew, keep up the good work!

Two airbags needed to be checked and possibly replaced. Since I decided to wait for the car, the rep prioritized the repair and it was completed in just over an hour. This included a free car wash and vacuuming, and checking the status of all fluids and hoses. Everyone was courteous, helpful and efficient, making the visit very pleasant.

Nice selection of cars. No fussing around on pricing.

Excellent Service, all people has excellent service, quality result, very satisfied. . .

The staff was friendly and my advisor kept me informed throughout the process.

Friendly and helpful sales and management. Enjoy doing the business with them.

Great customer service-no pressure, easy going-will definitely recommend to all friends and family!

Thanks for helping me with my X6, all the questions, texts, etc over 2-3 weeks to help me decide was beyond helpful!

Just had a phenomenal purchase experienceat mtv bmw and specifically with Amos Karpf & Bentz. We found the vehicle we wanted with their help and they swiftly aligned all the business/commerce components for a quick close. Net/net.. we bought the car we wanted for a very good price, (we had been shopping for a while) in a quick fashion. No fatiguing sales and finance games. We would highly recommend Amos and Bentz.

Had a pleasant experience purchasing my car from BMW of Mountain View. I worked with Leo and he was very professional and courteous during the whole process.

Mark, the service person I came in contact with was excellent.

Very satisfied with my purchase of a new BMW at this dealership. Shahram worked with me and I believe he was very transparent with the dealer's pricing and rebates decision and helped me get to better price points than I expected. Everyone was courteous if not friendly.

got help from assistant and explained in details of the problems of my vehicle and provided recommendation to fix the problems

Always prefer to go to this dealer over Steven Creek as service and customer service is superior.

Service for recall went very smoothly. Very impressed with facilities and service manager, John Roy, was friendly and helpful. I've never been here before, but highly recommend.

BMW of Mountain View provides efficient, thorough, and overall superb service for your vehicle. The service people are knowledgeable, courteous, and detailed in their work.

Terrific experience with the BMW Team, prompt and courteous service. The only snafu was a lack of communication between the service department and the front desk. I received a call reminding my of my appointment but the car was not ready to be picked up, the service department was still waiting for parts. Received the car in immaculate condition, did not receive upsell pressure while purchasing the warranty - love the car, GREAT PRICE

After signing paperwork with the cashier I waited a half an hour to get my car. That is ridiculous. The only reason I brought my car in to this dealership was because of the airbag recall.

Very satisfied with our service advisor. We would recommend.

Easy to deal with , pleasant experience

BMW of Mountain View CA has given me some real help when it was needed as it was this last weekend. I was parked at a local shopping center for about 10 minutes. When I returned to the car, it started normally, but then went crazy, showing all kinds of warnings, some I had never seen before. It took about an hour and a half to finally be able to drive away. That was because all brakes had locked up and the car would not move. Two days later I was able to get a service appointment to have it checked out. When the car was returned to me 3 days later, the cause was in a service bulletin that required a reset of computer functions. They really worked to diagnose and fix the problem.

Wayne Chan Has always provide great services and responsive.

BMW of Mt View ...Mark Sleiman was wonderful...he got me in during busy Thanksgiving week for important repairs re coolant leak and oil drippings...helped me with scarce loaner and also with my $4-5k bill!

Detailed discussion and prompt service , gave estimate of work that needs to be gone a good go low up on his behalf .

My Service Advisor, Wayne Chan, at BMW Service/Mountain View is an absolute pleasure to work with. Let's be real. No one likes to take their cars in for service but Wayne makes and made the process much less painful. He is extremely responsive, detailed in explaining any repairs that need to be done (in full detail, cuz I need to understand) and all with a positive, upbeat attitude and unique personal customer service that is hard to find these days.

Marc Nappi was very helpful, respectful and nice. The wait time was almost known they took care of me and offered me a ride back home. They serviced my car faster than first estimated and even washed it for me !

Very good service from Mt View BMW. I love our Service Advisor Wayne Chan. Very professional and always has the answers to my questions.

Leo walked us through a variety of options on selecting the right vehicle for us. We needed a little guidance on the right X5. He provided such a fantastic experience, that even my wife enjoyed the buying process.

I bought a used car amidst the corona pandemic. A few issues I faced: I had a wait time in the store for 4 hours though I had scheduled an appointment They sold a car that has missed a tire rotation and this information was not revealed in their 100 point inspection

I had an excellent experience with the service center at BMW of Mountain View. Everyone was very welcoming and professional. My car was checked in quickly. My loaner was available. The work was done early. And my car is running well. Thank you to all the people who helped me!

BMW Mtn. View, Service Advisor, Branden Casey took the time to explain where the rodents chewed on my car engine wiring harness a 2nd time in 3 months. He kept me informed on any service updates. The service department team were also very helpful and courteous.

Good customer service with Brandon Thank you very much!!

When we got a call saying the car is ready for pickup it was the middle of the work day. We said we wont be able to make it there in time before the showroom closes and they said if we did not return the loaner vehicle the very same day they would charge us per day! which i think is absolutely absurd. When after all this drama my husband finally reached the dealership to take the vehicle the vehicle was not even ready. After waiting for 25 mins and asking repeatedly about the vehicle it was finally bought out and guess what!!The car was handed over without even being washed, the floors were super muddy and dirty - the car was clearly not vacuumed and dusted from the inside. Just such a disappointment. After having called and complained about the situation I was asked to bring the car back in to be serviced and offered a free wash! But my question is - who has the time in the middle of a work day to drive back and forth from the dealership for a service that should have been completed in the first place and IF the car was not ready to be picked up why call us and create all that drama about the vehicle being picked up the same day?

This is the second time we purchase a vehicle at this dealership. Very smooth car purchase experience. Our sales rep Leo was of great help, very open, very informative. No hassle, no pressure. Helped us select proper financing and deal with the trade-in. Thank you!

Mountain View BMW has the best BMW customer service in the area. I know becasue I have tried them all.

repair service was done within the estimated time. good experience

My car needed a regular maintenance and a set of new tires. Branden helped me get it done in a day and agreed to match TireRack prices. Great service!

Dealer. Yes answered all questions and commitments . MAX is very good and knowledgeable on product he is selling. I think he is a great value to your company and especially to to customers. Which in this case is my self. Its not offend I spend 100 k cash for a vehicle. I would done so if I didn't feel 100% satisfied and comfortable. Thank you again .

I always get my car serviced at BMW Mountain View. I’m on my fourth BMW and have been coming here for many years. The service is always spot on. So easy, professional and convenient. Will continue to go here for my service needs.

Courteous and quality service. Facility is clean. Service is done on time.

They promise but don't deliver

Highly recommend BMW of Mountain View. The car had electrical damages done by rats getting inside the engine compartment and chewing up the wiring system. We filed a claim with our insurance and Wayne Chan at BMW took care of the whole rest of the process to get the car cleaned up. This is not the dealer we normally take the car in but will be willing to drive a little further for future services or purchase. Very honest agent, will not try to sell you extras like a set of new tires because there is a nail in ONE of the 2year old tires that we took care of for $25. Thank you Wayne Chan for your help! Excellent service, and definitely worth the extra drive. You won’t be sitting in a waiting area for hours for a car service. Got new tires that were pretty much the same price as Costco!

Didn’t know what to do when I had a dead battery on my electric car, i3 Rex model, spoke to Daniel Martinez in service and he got it fixed for me promptly and at a very reasonable price. Any other issues in the future, I know which dealer I’m going to, BMW of Mountain View.

Good experience. Mark was my service person, very helpful

Excellent service provided by the entire dealership. Mark was exceptional.

Every dealer employees were very professional ,helpful and polite

I had just changed out vehicles in April and wanted the new 540i but unfortunately the current stock of 2020's was pretty much sold out so I needed to order the 2021. Coupled with the pandemic and the shutdown of the manufacturing site in Germany I only received the car this last Sunday! Mt. View BMW was very helpful thorough the entire process.

I used the internet to purchase a BMW X3. Pleasant experience with the purchasing process.

Not only is the service top rate, BMW Mountain View is doing great complying with Covid-19 safety protocols. Service advisors seem to work as a team, so the customer doesn't wait very long. The new Sales & Service building is very efficient for Service visits. I like the late model, low mileage free loaner cars while my car gets serviced.

Huston and Adam were amazing, as well as the finance guy that I completed my paperwork with. There was however, two gentleman that did not make me feel welcomed. The head of sales and one of the other finance guys. Other than that the experience was amazing.

Wayne Chan is a great service advisor!! I dropped off my car for service for the next day, but was surprised they finished it that day! The service was so thorough that they found a nail in a tire. I didn?t even mention I had to refill the tire a few times prior. The car was washed with special water so there were no water spots, too?

Mark Sleiman was great!! Wouldn?t go anywhere else to service my i3.

Easy process and the sales person was courteous and respectful. It took a little longer than expected to complete the paperwork.

I had a great experience ordering my 2021 M2 Competition here. The entire process of ordering, tracking and taking receipt was smooth and pleasant. (And they’re taking all the necessary C19 precautions)

Everyone was very helpful. Defiantly will recommend this dealer to my friends.

Andy helped me with my service repairs, he was awesome! Super helpful and friendly. He followed up with me the whole time while my car was being serviced. He made sure my vehical was taken care of! I had a great experience at BMW mountain view. When I go for future repairs i will definenlty be sure to request him for my service adviser he was so detailed. And that's the type of service I like.

The service was good, there was a minor issue that was resolved with a second visit

Daniel “Benz” in customer service is awesome and he will take care of you. I would refer everyone to him. The rest of the team is just as great with service. This location will take care of you!

Our right speaker holder in our X3 came loose. Initially Marc told me it?s not under warranty and that the dealership thought my wife or someone accidentally jarred it loose. This upset me a bit but Marc said he would try running it by goodwill for approval and he was able to get it fixed at no charge on my next visit.

Efficient business practices; a high degree of professionalism; reliable service department and outstanding sales department (Joe Wahler).

Great and friendly service . The service representative was very courteous and professional.

My husband and I are very happy with the service, they finish on time, very polite and profesional. I will recommend definitely this dealer!! Great job

Very attentive

everything was great. We enjoyed our experience. the salesman was great.

This is the first time I felt satisfied with the service that I have received here and i must say the service coordinator was good. He listened and he was thorough and polite, and so far the car is running well and the repairs seem to ave been made. Most often I have to come back twice to get things taken care of. Maybe there is a change going on and boy would I love that.

Very helpful service from Wayne Chan. Was provide extensive info for current condition of my car.

My car required a Recall Service and I received a message to schedule an appointment to have it done. I called, set the appointment and the AutoNation service dept did the service. The Service Advisor, Wayne, did and excellent job when I brought my car in. Kudos to all involved for a job well done.

These guys know what they’re doing, very professional and efficient. No pressure sales staff and one of the friendliest I have encountered. Highly recommend 👍🏼

I leased my BMW 530e from here. I have gotten it serviced from the same place since then. I am quite pleased with their customer friendliness, and quality of work. Won't think twice in recommending this dealer to a friend or colleague.

John Roy provided excellent Customer Service. Everyone in the service drive was pleasant helpful, responsive. My vehicle was delivered on a timely basis and the loaner staff was there the minute I pulled in to check in my loaner. Even the Advisors that were not assigned to me made sure I was being helped.

the best staff!! wanna buy a BMW go here

Service appointment. Branden Casey always provides great service.

My Serv ice Advisor, Matthew Richardson, was great! From beginning to end, he understood my needs, kept me informed about the repair progress, and followed-thru to the end. Thank you, Matthew!

Very good service and friendly staff

Excellent service. Attentive and always caring. We dropped our car to be detailed and they always do a magnificent job. I wholeheartedly recommend them!

All in all the process to drop off was very smooth. Great facilities. Bit frustrated to find out there was service due on the car although no notice had been provided.

These guys did an excellent job, from polite negotiating on price to helping us understand our options. Our sales rep Michael was extremely responsive even answering questions at 10PM the day after the sale of the car. Mansoor, the CFS Manager made the lease paperwork process actually enjoyable if you can believe that!

My new service advisor was friendly, very informative, and did his best to help make the experience go smoothly.

I have been taking my car to service at Mountain View BMW for the last 5 or 6 years. My service manager, Wayne, is always helpful, and address any concerns I have every time.

5 out of 5 Excellent service (Daniel Martinez was great). A bit slow in getting the car back.

Jeremy and Mansoor were both outstanding going above and beyond in service and making the process very easy and quick.

I just leased my new BMW Z4 convertible from BMW MV and I am forever grateful for G Pathak, Rashpal, and Al Bafaiz’s service! I was previously a devoted Chevy car owner, but had my heart set on the BMW Z4. I went into the MV dealership multiple times and test drove and finally decided I wanted the car. G and Rashpal were very transparent, helpful, and patient - honestly I have never encountered other car salesmen with all those characteristics. And Al made the paperwork painless. It was refreshing. There was a moment where I wasn’t sure the agreement was gonna pull through, but they made it happen, and I am eternally grateful! I converted over to BMW because their vehicles are the best, but the service I received really sold me at the end of the day. Thank you G, Rashpal, and Al!

Brought in my car for an oil change, and they went above and beyond with also a tire pressure refill, wiper replacements, car wash, and even helped me adjust the springs on my trunk after I had installed a spoiler which affected the weight for the contactless opening. Marc communicated well with me throughout the process and the job was finished within a day! We were able to keep our conversation outside in the breezeway, and overall I felt pandemic safe.

Mark at Mt. View BMW Service is excellent. I hadn't expected that the service on my car would take 4 hours and I had only 5 hours before I had to be at work. He helped me get a loaner car and assured me that my car would be finished on time. He called to tell me that it needed an additional part, but that the car would be ready on time. It was ready when he said it would be and was even cleaned. He was pleasant and professional.

The service at BMW is excellent. Wayne Chan, my Service Advisor, provides hight quality customer service, advising me of the repairs needed, timing and pricing, keeping me updated on the progress, and ensuring access to a rental vehicle, if needed.

Recently did repairs on my car at BMW Mountain View, and was blown away with customer service and quality of work. Service advisor Marc was amazing, and exceeded my expectations, he navigated me through the entire process flawlessly. Work was performed with great quality, from what I can tell, and the car looked nice and clean inside out after the repair (I brought the car in with some oil leaks on the engine). These guys really take great care of cars and customers! Great experience, highly recommend!

Got a same-day appointment, car ready when promised - what?s not to like?

Excellent quick service and flexibility. Good attention to detail.

I walked in wanting to see an X5 with an optional third row. I was told the car is rare, yet BMW Mountain had 3 in stock. I test drove a fully loaded XDrive 40i and promptly fell in love. Note that I was highly leaning towards a Highlander so the decision was between a sensible car or a fun car with a $20K difference. My husband urged me to treat myself to something fun. So here I am. With a great car and slight buyer?s remorse but definitely loving the car.

My Mtn. View, BMW Service Advisor performance was terrific! He not only explained the work details on the damaged engine harness wires caused by rodents, he worked quickly with my insurance adjuster and constantly kept me informed of any updates to the car.

bought an i3 here from Frank C, good guy. did financing with Mansoor B, also good guy; seems like they have your best interest in mind

Just a note of thanks to MV BMW (and Service Writer Wayne Hong) for your time and patience as applied to the recent service of my new M2 Competition. Really appreciate you taking the time to listen to my comments and then acting on them. Also appreciate the loaner car while mine Was being serviced.

Good service! Purchased a slightly used 2017 650 Convertible from out of state. Local mechanic informed that the flex disc was starting to crack. BMW of Mountain View handled the warranty work without question. Team is very professional and the new space is spotless. They plastic wrapped touched surfaces and disinfected car before and after service.

Very helpful Service Advisor. Excellent Service. Great experience overall.

Brought my beloved E46 M3 in for what seems an endless string of airbag recalls that have affected many brands and models. As usual, Wayne Chan, my favorite service rep there, has helped to get it done quickly while I waited. In and Out in 60 minutes. Wayne rocks!!!

Annual service during the covid pandemic. Everything was handled smoothly and professionally.

We purchased a new 2020 X3 30i. We received a good offer on line without any negotiations. Our experience at the dealership was equally good. The sales person and finance director were both very cordial without being pushy. We were able to negotiate an even better deal on the car. Overall, this was a very good experience from start to finish.

Reena is the best, at BMW of Mountain View. Great Customer Service and very knowledgeable!!

Excellent service, John setup an appointment to respond to my car issue over email.

Excellent, prompt and courteous service. Brandon Casey handled my issue and made sure all was done correctly. Incidentally, I've purchased eight vehicles from BMW of Mountain View over the past three decades.

Outstanding services by manager John Roy and his team. They caught rodent damage to my coolant on oil change, and helped me repaired my car (2015 3 series) after multiple damage from driving and park (bumping and internal damage) with efficiency, care and a big smile. I cannot ask for a better service or manager. Thank you John and your team!

As always, top of the line. BMW was extremely responsible for ensuring their customers feel and are safe from COVID infection - wearing masks and abiding by social distancing best practices.

They have a finance person Sean shah. He lied about the vehicle and made me sign lot of useless warranties which he talked me into. Please be aware they are typical stealership.

very professional Service Expert. Had my wife's Z4 serviced here. They were very responsive and helpful. Will definitely consider them when buying a new BMW. Matthew Richardson is a great expert!

The salesperson Michael was incredibly patient and flexible with me and the dozens of questions I had regarding the great BMWs I was interested in. Michael came in on his day, responded to emails quickly, and never complained or showed any frustration with me. I felt pretty lucky after the purchase of my vehicle from BMW of Mountain View.

The service is pretty good and the dealer is trying to help me find my favorite car. Thanks!

Bought a new BMW from Tawer Youkhana and Laura Blanc. All I have to tell you is that they are the best sales people I've ever worked with. The transaction was easy and painless. Both of them knew that i have a busy schedule so we were in contact via email/texts to get the pricing and all of the paper work ready. When i arrived at the dealership, I saw my new car already detailed and ready for delivery. Laura and Tawer had all my paper work ready to sign. I was in and out of the dealership in less than 2 two hours. BMW of Mountain View, especially Tawer and Laura, gained a new customer. If you are in need of new or used BMW, please contact them.

Bought a new BMW and Laura Blanc was my sales person. She was exceptionally hospitable and went through the whole process carefully with me. At no time did I feel pressured or rushed. The process was straightforward . I highly recommend this dealership and Laura Blanc in particular should you be looking for a new Beemer!

Car picked up and delivered from my home with proper precautions, even the pen to sign was packaged and left behind. Great service. Discount was welcomed and efficiently handled without having to ask.