When my car had a coolant leak, I was fortunate enough to be 3 miles from this dealer. After I towed my car there, they ubered me back to my house and back again to the service center the next day to pick up my fixed car. Everyone I spoke to was very kind but my favorite part was that the mechanic who worked on my car sent me a video of all the things he checked and what he fixed. This made me feel informed about the status of my car and what was done during the service. It's a brilliant idea and I hope it becomes standard for service centers.

Good service all around; Service Advisors, in particular Daniel and Mark, are really excellent

Although I am grateful to have loner car service on my plan, I do not appreciate the fact it took 6 hours to service my car. When an appointment is made it really should not take more then 3 hours. Did not feel like a priority in fact was told I wasn't because I had a loner car and made known I would pick up next day if it took to long. For some reason it was interpreted that I am ok with that decision, which I was not. Having to make several calls after 5.5 hours to check status is definitely not appreciated either. I am however relieved that I was able to pick up my car with zero damage made to the aesthetics, and my car once again seems to be driving smooth.

I have always been impressed with the attention to detail provided by Wayne Hong. He is a professional service advisor and I feel extremely comfortable with servicing my vehicle at BMW Mountain View knowing that Wayne will take care of it and make the appropriate recommendations.

Everything good just let ppl know oil change for X5 takes $240

They're more expensive than other places, but you know they're going to get everything right. And this last time I brought my car in, at least, my service advisor didn't try to "oversell" me on service, but only what was needed. And as far as service needs coming up sooner than I'll next want to bring my car in: no worries, it can wait till after 2 or 3 months after that. That kind of service reminds of when I used to go to a smaller, cheaper shop. I never thought I'd be praising the service at a BMW dealer, but there you have it!

Sean was awesome. He went above and beyond every step of the way. It was also gravy that he got me a good deal which is rare in the current environment.

Wayne Chan was very helpful clear and honest in doing recent service. 5 stars!

I bought my car and the oil change package at this dealer and has been happy with their service since than!

Service is quite attentive and most staff is very friendly. The dealership is clean and they have good stock. The auto nation inspection also gives you a peace of mind for the vehicle to be purchased. I’m not giving a 5-star due to some miscommunication along the process - car photo was advertised as a different color on the website than on car fax, which were misleading; didn’t get to see the interior of the car until we signed the paper, the used condition was far unsatisfactory than expected. We understood it’s a few years old vehicle but the leather fading and acid causing discoloring everywhere. We might had chosen another car if were given more time for the purchase.

Had excellent experience bringing my car in for service. Got prompt attention and good communication from my service manager. Also appreciated the Lyft rides to/from home.

Great service, very accommodating staff. BMW is for life.

Easy to make appointment on online. Service advisors very helpful and customer oriented. Vehicle ready on time for pickup.

Very good service.

Sales is very friendly

Since my first visit I was very well taken care of! Sean is a very nice guy, showed me cars, explained about them e helped me on my decision! Totally recommend them!

Sales associate Michael Xie was super nice and helped us immensely through the process of buying the car.

Fabulous customer service made me feel welcome and they were great treating me I definitely recommend it. Thanks to Jesus Martinez for all his help

I purchased a pre-owned car from here. The car had some defects. Upon saying that the selling agent promised that it will be fixed as soon as the parts are in the inventory. It has been 6+ months but they didn't keep the promise. I tried to reach out to the selling agent and he didn't give me an update at least 3 times. I even met him in person once and he promised to give an update. Please avoid going there and they will sell you a car with many faults and won't keep up with the promises. UPDATE: I contacted with Selling agent and he promised to get the parts done asap. As per him, the parts arn't available and it is taking time.

I’ve always had a great experience with getting my X5 serviced at Mountain View BMW. Mark Sleiman is a superb service writer and always keeps me in the loop with what’s going on with my X5.

I've received a very high quality service for my BMW 3 series at BMW of Mountain View. My advisor Kyle Ossello provided very careful and professional help on the service appointment. The car was fully inspected and fortunately everything is in perfect condition!

My wife's car failed to start. When a jump didn't fix it, we had it towed. At this point it was about 830pm. We emailed our mechanic Wayne just a heads up. We heard back from him in 20 minutes before the car was even fully loaded on the tow truck. Dropped it off in the overnight lot and got our car back in working order two days after. Whole process was smooth as always.

My X3 was recently serviced at Mountain View BMW and I was once again quite satisfied. My service advisor, Mark, took the time to understand my usage pattern (mostly long trips) to match needed and optional services, keep me informed, and was prompt in respond to queries. Very effortless and effective .

Marc is GREAT & always tries to be as helpful as possible! I truly appreciate his follow through & his checking in with his client check in when I pick up my car. Most appreciative;-)

The best BMW service department in Northern California! I was suggested to bring my wife's X5 here by my brother, and I was not disappointed. The service advisor, Wayne, was friendly, knowledgeable, respectful and very patient. This man needs a raise! In regards to the dealership itself it was very clean, restrooms clean, and the lounge area was comfortable. Also plus points that it smells very nice inside. Lol Even though I live in Tracy, I'm very tempted to keep coming here instead of East Bay BMW.

I bought my X3 from here. Prior to buying the car, I visited the BMW Mountain View with a friend once and I was pleased by the staff and their cooperation with us as prospective buyers. We were attended by Sean who is very generous, humble and humorous. We were briefed about the car and then were taken for a test- drive during which Sean explained us about the critical features of the car. A car purchase has a lot to do with who you deal with and even after considering a few other options, we were driven back to BMW of Mountain view majorly because of the service they provide and their considerate staff. Special shout out to Sean Fakhraie.

I loved the whole BMW purchasing experience at the Mountain View location. I preordered my BMW X7 in March and they got me my dream car. Eric Peng helped me place the order and then he was kind enough to track the order all the way from build to ship to delivery ready. I would also recommend working with Gaurav Pathak in the finance department at the Mountain View dealership. They provided me a seamless and fantastic purchasing experience. I took my whole family on the day of the delivery and we all brought our X7 home.

I took my M4 for the service and got help from service advisor Devin Miller. He is on top of his game!! He will update your service status and will help you in every way possible to make the pleasant experience. My car was done before than I expected and the loaner car was all ready to go for me as well. He explains step by step on what I had to get done with my car and he explains once again after service is done. I never had such a great experience at the dealership service department. Awesome awesome work!

Branden at BMW mountain view is always professional and responsive. We had a loaner for the day of the service, which is convenience. I was very impressive about he provided me with a very short video to show the technician examined our car with comments.

Very nice and comfortable high-end dealership, great service, perfect selection. Flexible terms and readiness to negotiate even in this hot market.

Dealer Sam is AWESOME!

We had a wonderful experience working with Devon. He was a great advisor and saved us money with some helpful tips. He went above and beyond. We were on a time crunch due to an upcoming road trip. He got the repair finished faster than we imagined. We will definitely contact him for all of our future needs.

The staffs are nice, provide very wonderful service. Recommend for other to experience it as well.

Prompt service and an easy online portal to schedule appointments. Service advisors are accessible and responsive. Quotes have always been accurate on both cost and the amount of time required (except for when they finish early). I work odd hours due to my job, and often am unable to return the loaner same day. They have ALWAYS worked with me on this, and I've never gotten any pushback. I had one experience where a mistake was made, however BMW of Mountain View took steps to fix the mistake to my satisfaction with no fuss whatsoever. Accountability and integrity are extremely important to me, and I appreciate the speed with which they resolve and own mistakes.

Great service, always!

Service advisor is awesome. However, had issue with the check out process. Supporting staff are not that friendly and they forgot to request my car after cashing out. Had to wait a long time before one of the staff noticed I am waiting and straighten it out.

Knowledgeable and professional, and very friendly staff, from the general sales manager, sales man Eric Peng, and the finance manager.

Mark Sleiman is awesome. He is attentive, takes time to understand concerns and goes above and beyond to make sure we are taken care of. Highly recommend!

...quick service appointment...great service writer...fast service...thanks

Our service advisor, Marc Nappi is always Johnny on the spot. Very reliable in having our car ready when needed. Very accommodating in every way. As busy as he is, always has time for my wife and I.

The great service never ended after the purchase of the car of my dreams The ease of scheduling service and very friendly and knowledgeable service techs makes it a ?no-brainer?

Great car buying experience with BMW Mountain View. Staff was available when I had questions and was always in clear in their communication. They took time to explain features and functions of the car to me and shared important information regarding car maintenance. I'm happy I chose to buy through them.

I took my X3 in for routine warranty maintenance service, i.e., oil change and brake fluid replacement. Check-in with my service advisor, Marc Sleiman, was quick and easy as was picking up my pre-arranged loaner vehicle. Marc called me within 4 hours to advise the car was ready. I picked it up shortly thereafter and it had been washed as well. Very satisfied with the service.

Nadia was excellent in helping me with the sales , updates me with the status of the car and most of all she drove me home and even went to my house the following day for me to sign the documents instead of me going back to the BMW office. She goes extra miles to assist the customers . Excellent job. I will definitely recommend

My Service technician, Daniel Martinez was fantastic, very clear and thorough,and made the process easy. Thanks Daniel!

Service advisor is polite, and very knowledgeable about my car.

It was a great experience to get the car from Mountain view dealership. Special thanks to Kevin.

Highly recommend! Otar went above and beyond to make everything go smoothly! Car is amazing! 5 Stars!

I have taken my car for service with this dealer for 15 years and they are simply the best. Wayne Chan has always gone above 10

Mark one of the service advisors, is your go to guy! He goes above and beyond what is needed to make sure I am taken care of. This is why I love BMW of Mountain View.

I’ve had my car serviced here from the day I bought it, never took any where else. From the first time I had it serviced here I had doubt about getting my car serviced at the dealership. But let me tell you this BMW of Mountain View is the only place I’ll ever take my car to for anything that my car needs.

Took my X3 in for service. Great experience with Mark Sleiman. Highly recommend!!

BMW of Mtn. View is my favorite even thought I live in SJ.

Excellent repair service. But I had to wait a long time to pick up my car.

We recently purchased a BMW from BMW of Mountain View. Sean was absolutely superb in taking care of us. The treatment we received by him and everyone else at BMW of MV was fantastic and nothing compared to a few other places we visited before going there. They were very professional, courteous, and knowledgable and made us feel at home. I would highly recommend them.

Great services. As soon as you enter, you are greeted by friendly smiles and an awesome team. Sean and Kevin provide superb services. Friendly and helpful. I highly recommend this location if you are seeking to have a great vehicle shopping experience. Thanks :)

MAC was very helpful in helping me through my process of getting the X3.

Our salesman, Justin, was great... super professional, polite, and friendly. The LONG WAIT... for the check once we came to an agreement was unfortunate. Spent 5 hours at the dealership... until finally we left and Justin personally drove all the way to our house, after-hours, to deliver the check. Justin went above and beyond our expectations.

Had an excellent service with Wayne Hong today. He explained all the things I must do and things I should do. He helped me prioritize whats best for my car according to my current budget. He also shared with me some notes from mechanic and advice going forward. I didnt feel like taking a loaner so he ordered a lyft for me from dealership and from my house to go pick up the car! 100% recommend going there! I also came back to find my car washed and vacuumed which was the cherry on top!

Just bought a new car from them and the team here just simply fantastic. Professional, energetic, patient, and the best price in town.Best car purchasing experience ever and the only place to go if you are thinking of BMW.

I am extremely happy the way Adam and Joe helped me. It was really a great experince. Would like to thank Adam, though its was his day off he was answering my questions and trying to help!

Devin is a great rep and has passion for BMW and cars in general when he was helping us. Very friendly and easy to talk to. He gave honest feedback, pointers, and opinion as if he was in our shoes so we can make the best decision with our vehicle. Probably one of the best reps I’ve spoken with at any dealership and would definitely recommend my peers to him, if needed. Got to give credit where credit is due.

I recently visited BMW Mountain view for my X5 maintenance and service was awesome. Devin M. was very helpful, professional and provided excellent service, he kept me updated all time and explained the process in best possible way. I highly recommend this place for both purchase and maintenance.

Poor customer service (sales) Pros: Nice building, ambiance, Cons: few unprofessionals, USED CARS are basic models(no upgrades or good packages installed) sold for higher price

Wayne is extremely knowledgeable and offers superior customer service. I appreciate his prompt responses and thorough description of any issues that arise with my X5. Thank You!

The sale service provided by Leonardo Lunardi was very professional! I recommend him very much!

I've been going to BMW Mountain View service department for years. I always come away with the feeling or having been treated fairly and with transparency. -Siamak D

I really enjoying working with Branden Casey over at BMW of MW. I have had my cars at this dealer for over 10+ years and have Branden has been my service advisor for at least the last 5 years. I trust his advice and is always looking out for my best interests. I take my 2008 535I and my 2019 540i to this dealer and use Branden all the time. Whenever I have had any problems with any work done at this dealer, they promptly fix the issue.

We’ve leased our cars from BMW of Mountain View for over twenty years. We won’t go anywhere else. The service and sales team go above and beyond.

Mac was an amazing sales representative, he went above and beyond to get us our dream car. He was always communicating with us and made the buying process really smooth.

Good service

We had a very friendly service advisor who helped us make sure we were getting everything possible covered. Also BMW got us a Lyft drop-off and pick-up while our car was in servicing!

Awesome service. My car had a bunch of recalls and they got everything sorted out. I even got a loaner car while mine was being fixed!

My service was excellent. My service consultant was great.

Great service, great car, great experience!

My last two experiences at this dealership were unpleasant. When I dropped off the car at 8:00am, I was told that I would get an update around 12:00. At 1:40 I called for an update and I was told my adviser was on lunch. I finally received a text from my adviser at 2:40, almost 3 hours after I was told I would get an update. I requested that my adviser give me a call. He called me and he eventually asked that I give him an hour to get an update. After 4:00, an hour and 20 minutes later, I had not heard from him so I drove back to the service department. Even if my vehicle was not ready, I was not going to continue to drive the loaner they gave me (see below). There were more issues that I dealt with during the visit that I will not discuss but ultimately, the follow through was unacceptable and the lack of communication was frustrating. I was given a loaner that was filthy and low on fuel. Bird droppings were on the side view mirror and the hood. I signed a loaner agreement that stated that no dogs were allowed in the vehicle. There was dog hair all over the back of the car. When I returned the car I was told that the car wash was our of service. Still, they could have cleaned the bird droppings and vacuumed the hair out of the car. I was given this dirty car as if it was business as usual. When I brought the car back I was told that the car wash is working again. Then, when I got my car back, they could not wash it because the car wash was out of service. Everyone was not on the same page. And keep in mind, loaners have a 75 mile per day limit, the lowest mileage that I have experienced as a loaner. I will not be returning to this dealership for service even though it is less than 10 minutes from my house. I will be driving an additional 20 minutes to go to another dealership for service.

Great help from Micheal Xie and he helped me find shy car I love most. Fast and very supportive. Thank you MTV BMW.

I bought a car here in May. I registered interest in the vehicle for sale late one night and Adam Xavier had already responded first thing in the morning and called me to set up an appointment. The experience at the dealership was first class. They worked with me and my banker on the transfer of funds and had the vehicle ready to go in the delivery bay at the scheduled time. The finance manager Gaurav Pathak was very helpful in explaining after-sale options and explaining the merits of each. If you plan to keep your BMW for a long haul, do consider the extended warranty options presented by Gaurav. Not only it will let you enjoy your car worry-free for years, but also keep up the resale value. The paperwork was all done in a timely manner and the team there saw me off with a couple of gifts and genuine smiles. I had bought one of my previous vehicles here and I am glad to see that the dealership has improved even more since that time. I'd highly recommend working with Adam and Gaurav for your purchase. Najib the sales manager was also helpful when I needed something to process the payment. Head over the Mountain View if you are considering a BMW or any other trade-in vehicle this dealership offers for sale. A good stop after that would be Castro street with its many German biergartens :).

I took my BMW X2 for a regular vehicle check and oil change. The staff is very friendly and helped me understand the whole process. I was provided with loaner as requested which helped me continue my day as usual. Great service & On-time delivery.

Mac was an amazing sales representative, he went above and beyond to get us our dream car. He was always communicating with us and made the buying process really smooth.

The loaner car that we received had a dusty dashboard. So we are not sure if the car was sanitized before it was given to us.

I had a wonderful experience at BMW in Mountain View. I wanted to get a car inspected to determine if I should buy it. I dealt with Mark Nappi and although the dealership does not provide that service, he still was super accommodating and provided great advice on his own time.

Everyone I've interacted with have been very helpful - knowledgeable, service oriented.

They made it easy, the deal on my used truck was fair and the new truck is very nice.

I originally went with my wife to BMW in Mountain View California in the Silicon Valley to buy a used car. Once at BMW, we have received very well in a nice fiat space. The 3 year BMW X3 used car we originally wanted to visit and test drive was not ready. MAC (Muhammed Abdullah Chaudhry) find a time to show us some available cars both elder and newer ones X3 and X5 classes. He was really patient with us as we asked a lot of questions, and sometimes asking same questions again when going from one car to another. He was going in and out of office to bring keys to open cars we asked to have a look at. MAC remained calm without any sign of frustration with all our questions, requests to see cars, our hesitation and our lack of decision. After about 30 min in the car parking area looking and opening different cars, we want inside, where MAC did more research based on our requirements and budget, looking for available cars locally and elsewhere. We keeling going thru all options we have including new cars that still meet our budget. MAC spent almost the whole afternoon looking online, printing copies for us to have a look. MAC never showed a sign of frustration with our increasing requests for info and explanation. MAC gives us the info we need without any pressure, to help us make our own decision. We went together with an open discussion on the pros and cons on getting a new car versus used car with cost, repairs, maintenance, finance options, and car value depreciation. With all the print out and info in hand, we left to think about our best option. Meanwhile MAC kept helping us providing more options based on our feedbacks over the week. We finally decided to buy a new BMW X3 xdrive all wheel drive. That was a pleasant experience buying a car fulfilling our needs and budget, without the feel of being pressured of forced in one direction or another. Many thanks to MAC for his patience, professionalism, and open discussion thru the whole process. Thanks, Ben

Recalled to check the safety of driverside airbag on the 21 years owner of BMW i530.

Branden was friendly and accommodating for my needs. Got exactly the service I asked for.

They wasted 2 hours of my time. I got the invitation to sell my used car here and experienced “bite and shift” technique in person. I initially got one price, and 2 hours later got much lower (-5k) price. Please avoid the place.

Just bought a new car from them and the team here just simply fantastic. Professional, energetic, patient, and the best price in town.Best car purchasing experience ever and the only place to go if you are thinking of BMW.

Really nice staff and friendly experience, I meet Sam for my X5 purchasing, the overall experience is great, I would like to recommend this BMW dealer. But definitely do your own homework first.

The work was performed in a professional manner.

Had a great buying experience in the past and recently with the service dept. The staff are very helpful and always friendly. I had an issue with a loose door panel and didn't had an appt. Kyle, the service advisor realized I came from far away and checked with his team and was able to get me in the schedule right away. Had the issue fixed in less than 2 hours. Thanks Kyle and the rest of the BMW team.

I want to thank Mark Sleiman at the BMW in Mountain View for assisting me with the service and maintenance on my X2. He was incredibly helpful with explanations and thoughtful about making my car service experience positive. Thank you 😊

I bought 2 Cars. It was friendly staff and reasonable price, and every purchase process was completed quickly without any problems. They waited until late at night and helped me buy it without any burden. Thank you. 5/25 update. I received front wind shield replacement because tiny scratch was existed there. It takes two working days and perfect results. Thanks for fast and kind service.

Just bought a new car from them and the team here just simply fantastic. Professional, energetic, patient, and the best price in town.Best car purchasing experience ever and the only place to go if you are thinking of BMW.

Marc has always been an exceptional Service Advisor giving us timely updates about the progress on the service. Their loaner car team gives you the car real quick and had no problem with the cars that I used. Happy to have this service center In Mountain View.

I serviced my car for the first time at the Mountain View location. My service advisor was Wayne Chan and he was GREAT! He was prompt and explained in detail everything I needed to know at drop-off, including what to expect for this appointment. Wayne also asked if I had any questions and I let him know that I did have one concern regarding my car. Wayne noted everything and made sure they were able to address my concern. He then directed me to the loaner office where Richard was wonderful at making sure I was set up with renting my loaner vehicle. After my car was finished, Wayne contacted me to personally let me know I could pick up my car anytime at my convenience. He also was able to explain the answer to my question for the team regarding my vehicle. I appreciate the time and efforts Wayne and team provided for my vehicle. I’m usually in SF but will happily come to Mountain View for servicing when in the area. I’d also like to mention that I accidentally left items in the trunk of my loaner upon return and Richard called me to ask if the items belonged to me and that the items could be picked up whenever I could make the time. I’m grateful for everyone’s efforts at the Mountain View location and would highly recommend having your car serviced in Mountain View and would especially recommend having Wayne Chan be your service advisor~ Thanks again for your help everyone!

Everyone was so friendly and helpful. As a woman I’ve always been hesitant when I’m looking to buy a car but the guys at Mountain View BMW has made my buying a experience very painless. They even offered for me to come back if I had any questions with my new car. I would definitely recommend this place to any of my friends that are looking for a BMW!

Best service and quality staff at BMW Mountain View

Extremely expensive replacement of coolant pump. Charged like there were high-tech engineers working on R&D project. It was overcharged at least 4 times. PS: Called GM - he claims that labor is 6 hours. All places around estimate it 2 hour job. Reduce rating to 1 star for lying.

No pressure sales, attentive and very courteous. Very much enjoyed working with Jesus and G. Great experience and I will seek them out FIRST when I make another car purchase.

My experience with BMW of Mountain View was, once again, stellar! I have purchased more than one automobile through BMW of Mountain View. This time, I worked with Sia Serafat as my Sales Representative, Ahmad Aziz, CFS Manager (F&I), and Justin and Francesco in the Parts Department (after the sale). I believe that this particular dealership is extremely busy. I was, however, treated like I was the only client that they had. Sia was wonderful at listening to me and was able to ascertain what I was looking for in my next vehicle. Ahmad was AMAZING with explaining the various programs that BMW offers and made the perfect suggestions for my particular needs. Justin and Francesco in Parts were wonderful with the after-market items I wanted to get for both of the BMWs we have. The next time I am in the market for a new BMW, I would love to work with this team again! I highly recommend the specific professionals I have highlighted above!

Was in and out in under 2 hours. The staff was helpful and pleasant to deal with. Would highly recommend buying from this dealership.

We've been searching for a hybrid/EV in the last few months, much like everyone else in the area, and ran into snobby car sales and dealerships constantly. MAC and the BMW of Mountain View store are the complete opposite. MAC reached out immediately after I request for more information, and always informative rather than arrogant or pushy. MAC even helped us find a very sought-after vehicle within days of our inquiry, and shortened our wait time from 6 months to just weeks! The rest of the BMW of Mountain View store is also fantastic. The few times we did go into the dealership, we are greeted immediate and not left to wait awkwardly in the show floor. The energy and attentiveness to customer is unparalleled.

Experience as this dealership was completely frustration free. The staff was very cooperating, and knowledgeable. Staff in both sales and finance department went out of their way to help me get the best deal for my car. All in all, glad to buy my car from this dealership.

I brought my 2004 BMW 545i in for service. It had a whole list of minor issues. They took excellent care of me and my car and went out of their way to make everything right and even found some discounts to help me through the experience. Older BMWs can be a little expensive to maintain but I trust the guys are BMW of Mountain View to keep by manual transmission 545i in top shape.

BMW of Mountain View is awesome! My service advisor is always helpful, courteous and knowledgeable. He?s friendly, professional and always takes great care of my SUV.

Always great service and support from BMW Mountain View.

Overall my experience was positive. Alex was great to work with and was very persistent in following up with me which made my decision to sell it to you guys. One feedback I would give is to expedite the process as little as I end up spending 2+ hours at the dealership whereas I was told it will be done sooner. Thanks

I had wonderful impression with Sales Eric Peng. He is best of best sales at BMW Mountain View.

I brought my 2015 435i in for some electrical issues. They were fixed professionally. I plan on coming back for any other issues that may arise. I would give 5 stars but communication is a bit lacking there. It could be better.

Excellent experience buying a CPO BMW 440 I as well as the subsequent service visits. No issues whatsoever and I highly recommend this BMW dealership.

Dismal experience with Justin from Vehicle Acquisition Department. They make claims to match and beat offers from Carvana and Driveway, just to come back with hard lowball ($2500 less!). Better to sell your car online. Such a waste of time dealing here.

Always good service when I bring in my 2020 X5. Thanks to my SA Marc.N with regular updates and video walk around multipoint inspection of my vehicle. Recently renovated showroom upstairs from service bay. (Corrected)

Excellent service from mark and I was happy that I was able to get a loaner and out of the place within 30m

The costumer service representative is very professional and understood the issues.

Had an amazing experience at BMW Mountainview. MAC was extremely helpful, patient and respectful through the entire selection and purchase journey. He went above and beyond guiding us through our first car purchase in the country. We love our BMW.The only negative if at all was that because we chose financing from our bank, the processing took longer on the purchase day.

This is to inform management at Mt.View BMW of the most friendly and professional experience we received by Frank Camacho when we recently lease a 330I BMW.My wife and I would give Frank a 10 out 10 for outstanding service.Thank you Jim & Terri Bradley

Wayne Chan has been my service advisor for the past 5 years and it has made all the difference. Every time I go in for either emergency service or regular maintenance, the experience is smooth from a process perspective and the quality of repairs/service is outstanding.

It took longer than expected but the car came out as new

Just leased a new 2022 430i Gran Coupe from BMW of Mountain View this week. It was the best experience leasing a vehicle I had and I had leased several vehicles from BMW, Mercedes, Ford, and Toyota. I had called ahead and spoke to Sean in Internet Sales about my interest in leasing a new 430i Gran Coupe. Sean immediately got back to me indicating that they had one in inventory and provided all the details of the vehicle. Once I came into see the car, Sean was very courteous and professional. In the past, I had to deal with more than few snobbish sales reps in the Silicon valley as it seems the cars sell themselves and where Sales Reps are doing you a favor by giving you their time... Anyhow, Sean quicky met all of my needs by working with his manager to accommodate my financial needs to lease the vehicle and quickly process the paperwork to get me the vehicle. It was one of the few times where I was not burnt out trying to get a new car at a dealer. Thanks again to Sean for great service. I would recommend Sean and Mountain View BMW to my friends and family anytime!

I recently purchased a Honda CRV-EX and from start to finish it was a smooth transaction. The sales advisor Eric Peng and finance manager PJ Roshan were extremely courteous, knowledgeable and patient. Absolutely no pressure. Love the idea that Eric still takes the time to be in contact with me for any concerns and/or issues I may have, and I always get a quick response. Thank you Eric and PJ! I highly recommend BMW of Mountain View.

Kevin Butler was a pleasure to work with while buying a used car with my son. I have another son who will be driving in the next year or so and I will absolutely return to this dealership when we need to purchase a vehicle. After shopping these last couple of months for the right car for my son, I can attest that the service we received from BMW of Mountain View was far superior.

Great service and hassle free!

great effecient fast daniel martinez and weekend crew! Thank you

The cashier wasted at least ½ hour of my time by not pulling my car. I had my id out for her but she chose a different car that had $2600 worth of work when I told her my car was 1 mo old and was there for the sunroof. Instead of checking the piece of paper in front of her she decided to call my service person who wasn’t even in the building. It wasn’t until I asked to talk to the manager that we figured it out and I finally got out of there. It shouldn’t take over an hour to return a loaner and get my car back. It now rattling in the sunroof area, but I don’t know I have the time for them to check it.

Always a positive experience.

Service advisor Wayne Chan ALWAYS makes sure we have an outstanding experience at BMW of Mountain View! He is knowledgeable, friendly, accessible, and cares about our car and doing a great job for us. Most of all, he is respectful of our time (calls back promptly, makes sure we have a way to get to and from, and is proactive in communicating issues). We haven’t used other service advisors there, but because of Wayne, we’ve been loyal customers and will continue to be!

Placed an order on April 21, 2022 for X3M Competition with allocation, Client agent told me the allocation is ready to be modified with my customize options, then on May 18 on TrackMyBMW the car went to production with dealers options/colors, called the ordering manager and he told me the system was down and the car went to production in the second day. What a coincidence！Then told me wait for another allocation... If you don't want to sell a customize order car, just tell me and why are you wasting me for a month? WILL Definitely report everything to BMW NA. STOP cheating your customers! I'm buying an 90k car and I should not be treat like this. Think before you buying an M car from them since they probably will cheat you like this way.

Kevin Butler was a pleasure to work with. I have another son who will be driving in the next year or so and I will absolutely return to BMW of Mountain View when we need to purchase a vehicle. After shopping these last couple of months for the right car for my eldest son, I can attest that the service we received from this dealership was far superior.

I need to take one star off because it took a day longer than promised to complete. My advisor Kyle was very good. I recommend him.

Went to check out the X3 a couple weeks ago as a possible trade for my car. Leonardo is the one who assisted me and was great. Gave me a fair trade value for my car, and was patient while I checked out what they had while answering all questions and taking us for a test drive. I ended up deciding to keep my car, but only because I had a hard time letting go of it. Great cars and more importantly great service here. Thanks Leo!

This info/My experience is relevant to people who are willing to trade in for a new or used car. Make sure you don't fall for this trap. Typically a sales man tries to understand at what price you want to sell your trade in car. You mention a number and then he would say he wants to buy your car for himself or for his/her spouse/relative and requests not to inform his boss/manager that he's making a personal offer. He pretends to call his spouse and he would say his spouse finds my offer price is expensive and starts negotiating and you would go down and offer $1K or $2K less as you may know that showroom manager offer price would always be lesser than the market/craiglist/KBB price. By then I had expressed salesman that I want to sell my trade in car the same day (so I could use it towards new car) due to lack of time & pain it takes to sell privately. Negotiation continues and the salesman by NOW knows your * lowest* offer price and Salesman spouse changed mind NOT to buy! Now this sales man goes back to the manager and hints my lowest price and guess what the manager offers me my lowest number or around the same. Though I had option to walk away from the deal, I ended up closing it as I didn't have time and patience to look around for new deals with 2 yound kids. Life was already busy! Bear my experience in mind and play well in their negotiation tricks.

I brought my car in for scheduled maintenance, everything is great except there's dirty hand print on the interior door handle also dirty shoe print on the door sill. I know that hand gets dirty working on a car, but I think mechanic should at least wipe clean the dirty areas after the job is done, isn't it?

Terrible customer service and terrible car service. I took my BMW to get serviced here and when I received it back, my key holder compartment door was broken. Unbelievable that a worker broke a piece of my car and had the audacity to try to hide it and get away with it. I have connected my service advisor about this matter. Then when I was picking up my car, the worker who drove my car up to me parked in the parking spot in the parking lot instead of driving it up to the designated pick up spot where I was standing. The worker also left my key in the car instead of handing it directly to me and did not ask if my car was mine until I walked up to my car. It feels like everyone working here either looks down on me because I look too young or because I am a girl. It feels like I am belittled when I am talked to here. I was interested in trading in my car, but when I went upstairs nobody would come help me and they just looked at me and looked away. I left and I will be putting my services elsewhere. Definitely do not recommend mountain view BMW.

very friendly staff straight forward handling

Kyle at BMW Mountain View was great. He was helpful and made sure my car was handled with care. Looking forward to building a relationship with him and the BMW Mountain View family!

Andy Simental was my service advisor at bMW of mountain View ro#642593. He did his best to resolve my problem in timely manner

We choice BMW of Mountain View (not Fremont) for air bag recall & oil change for our 2001 X5, we are 100% completely satisfied with the service that our service advisor Branden & his team provided.

Daniel is an excellent customer service specialist.

Great service from my service advisor, Kyle.

BMW of Mountain View provided us with a phenomenal experience. The service was outstanding. This was worth the 2 hour and 30 minute drive. Thank you to Adam, Sam and our Finance person (I forgot his name). Adam for booking our appointment and emailing my husband and I the Carfax. Sam our sales representative was very professional and patient. Once we made our decision, Sam and the Finance got the paper started as soon as possible to help us get on the road as time was coming to 5pm - Traffic time. Our Finance person was awesome and really great at what he does. We couldn’t be more happier that he was able to give us a better deal than what was initially provided to us. Everyone was professional and had great personality. We will definitely buy again from BMW of Mountain View.

Amazing service and quick turn around. Was a very smooth buying process

It is nice place for exploring new BMW cars. Friendly and professional staff. Especially Hong, Wayne is really helpful. He quickly responds to emails and calls. I had a minor issue with my car he resolved the problem in a very short time. I would recommend contact Wayne for any assistance.

Bought a pre-owned vehicle from them. Best experience: quick and easy. Took my car as a trade in and gave me a new one in less then 3 hours. I’m impressed! Special thanks to Sean and Steve!

Bought a pre-owned vehicle from them. Best experience: quick and easy. Took my car as a trade in and gave me a new one in less then 3 hours. I’m impressed! Special thanks to Sean and Steve!

The sales agent was very helpful. She assisted us very well with the purchasing process of the 2022 X5 XDrive

I walked in at 7:30am to pick up some parts I had ordered. I missed my appointment at another dealership to get some recalls on my 2009 135i I asked the cashier if I could book with them to get them done spoke to a advisor named Kyle and he told me he would be able to get them done that same day. Then calls me a Lyft to drop me off at work and even called a Lyft to pick me up from my work to take me back to the dealership. I am very pleased with how convenient and quickly everything was done.

edit 4/22022: I totally rescind my current review! After some back and forth, Otar arranged for service as promised and BMW ordered a brand new key for the Infiniti I purchased from them. On top of it all, my check engine light came on just before dropping it off and because of the used car warranty they agreed to fix it and give me a loaner car. that loaner car I've had for the last 2 weeks as the part was on order and they allowed me to have the loaner car for that time. Kyle, in service has been wonderful and communicative throughout. I highly recommend buying a car from BMW mountain view! I recently purchased a used vehicle from a salesman named Otar The sales process was a little long but very professional and they detailed the car before I left and filled up the gas. however, a couple promises were made to one get a replacement. second key for the vehicle and two make some minor cosmetic repairs to the cars tires. neither of those things have been done and it's been over a month. so buyer beware to negotiate and get in writing promises made at the dealership as this dealership doesn't seem to follow through

BMW of Mountain View has a wonderful customer service team! They are helpful and courteous. Always 5 star service. Mark Sleiman is the best!

My car has been serviced at BMW Mountain View since new; I have never experienced any problems. This last time my service manager Wayne Huang was really helpful. The check engine light indicated a problem with a cylinder. He did the research and was able to discover that the repair would be covered under the warranty. Thanks to his diligence the repair was completed with no cost to me.

Michael Xie is very patient and professional. We got a great deal from him and are very satisfied.

I have serviced my car here from last three years. First two times, everything went great. However I would like to highlight two major issues from a service I did few weeks ago a) car was delivered late than when it was promised. I had to call the service dept for the status(who gave nothing but standard response that the service advisor isnt available) b) the vehicle info tells service is due. Either it was not reset after the service or no service was done at all. The car wash was also bad(the front grill was dirty) They havent even updated the service mileage(if they actually performed the service) into BMW. The online dashboard asks me to contact them for updating it. Wow, BMW, the ultimate driving machine company provides such lousy service to its customers.

I bring my BMW to Mountain View, CA dearer because I’m so impressed with the technician Wayne Hong. Wonderful service in the past. He is not only very knowledgeable and experienced, he is so patient and polite to his customer. The most important is that he will think from his customer side which is very heart warming. I will definitely bring my car back to his service because he is so trust worth it and respectful. I hope all BMW have service staff like him. Thank you again, Wayne Mrs Wang

Very professional and courteous crew. Best service experience thus far.

Went for a scheduled maintenance. People in bmw were really polite and service was quick and easy.

Good service.

One of the finest bmw showrooms. Kristi role modeled customer orientation and helped us a lot during the entire process ( right from buying till the delivery of the vehicle.) She proactively followed and also guided on how best performance can be achieved by driving with the right measures. Love the machine and very with the power bmw brings on the table.

I recently took my car for the first time for service and I had good experience overall. I worked with Devine who was very friendly and was great to work with. It was easy to get an appointment even on weekends and the work needed was completed on time. They also provided lyft ride for drop and pick up whch was very convenient.

I arrived there early. they already studies working. the service was quick and the quality was excellent.

Yh

great service. friendly staff

I had a very good experience buying my first car here. The Sales Associate Sam Ghafouri was really prompt and eased the purchase of the car. Clarified all my questions on the Car and also helped getting the car of my choice and color in the earliest time possible. It was one of the best experience i have had at a dealership and i would definitely recommend people to consider BMW Mountain View.!

Es excelente lugar y muy profesionales.

Another great service visit. Thanks very much to Wayne and the service team!

The people were polite and the result was good. Only problem (not the outfit's fault) was the shuttle. Lyft was terrible.

Adam Xavier was Amazing, Patient and Kind.... 10/10 he took the time to explain everything, Tamim Aziz was also fabulous!!! really took his time to explain all of our options. This is my 7th BMW there's a good reason I keep coming back thank you for making the experience one of a kind!!!!

I just got my second vehicle from here and both times have been an amazing experience. They are super professional and courteous. Always meeting your highest standards. Love this dealership

Got a salesman who really didn't know much about the car we were interested in. Kept saying that "specialist" would know the answer. But never went to get us any answers.

Appreciate Daniel's repair service. Thank you Nicole

Convenient location, friendly staffs, easy appointment, good quality.

Had tire trouble early morning on my way to work. Dropped in at BMW Mountainview and the service team went above and beyond to get everything squared off for me so I could be on my way as soon as possible.

I had inquired test driving and price through company portal, and this dealer and dealer shop matched the price. I could save some money and use it for purchasing maintenance package. From test driving to purchasing, it had taken few days and, quite pleasant experience. The dealer has addressed all the questions and requests in the right place. Since it is the first BMW, I am going to visit the store and the dealer again to walk through detail of the car.

BMW of Mountain View have a Great customer service.

The entire experience was as they described. Ken was professional. The estimate they provided is what they offered after the in-person inspection. I was satisfied.

Sales staff, extremely rude. No knowledge of even base price.

The service process was quick and easy.

Once again BMW of Mountain View did not disappoint my experience. Branden is trustworthy since he listens to your problem and makes sure that the problem is handled well. You guys rock!

I purchased my car here and been doing all the maintenance at this place so far. Although a bit far from my home, the service quality tells it's worth the driving. Wayne Chan helped me with all my maintenance and service requirement and he always deliver them as fast as promised. Highly recommend this place!

The team at BMW of Mountain View were very polite and courteous, especially, Mr. Sia Serafat who sold me my car. There was no hassle with the sale whatsoever, and a promise fix was made good just like they said. I would purchase my next car here when the time comes.

Very friendly and professional staff!

Andy , service advisor was very helpful!

Returning a leased car at BMW (these days) is made simple and quick (thanks to Joe the lease manager)

The entire experience with BMW of Mountain View was easy and enjoyable. From the first call to book an appointment, to driving off the lot with my new vehicle, the team was professional and client focused. They made every effort to assure my needs were understood, my questions were answered and my objectives were met throughout the process. A bit shout out to Kevin Butler - many thanks for your time and attention. It was a pleasure working with you and I'm thrilled with my new X1!

The location and people are very nice, they have catering and a nice mini-bar with unlimited snacks and drinks! Would return!

Easy and painless. Professional and friendly staff

Very good customer service. Thank you Wayne for that!

Is almost always crowded. Too chaotic.

BMW of mountain view made the whole process of buying car so easy and hassle free. My agent was sweet enough to answer all my questions and was not pushy at all with regards to purchase of the car. I would definitely recommend BMW of Mountain View to anyone who is looking forward to buy a BMW or even any other car from them.

Even though my English is not so good and communication was difficult, Bakr and Otar explained everything to me in detail and I was able to make a satisfactory purchase. When it came to payment, I did not know how to do a bank check, so Otar came with me to the bank and was very helpful. Thank you. Of course my car (BMW X3) is perfect!

Had a great experience. Everything was smooth and I am very happy with my purchase.

Thank you very much BMW mountain view I very appreciate your help and attention for us !!!

From start to finish you're treatment is of the highest calibre as is the service and attention to your vehicle.

We arrived at BMW of Mountain View on a quiet Sunday morning. There was one specific car that we wanted to check out in the used car section. It was pretty quiet and there were no sales people out and about on the lot (which was kind of nice). When we were ready to test drive the car, we walked upstairs to the Sales Dept. There were about 2 customers ahead of us waiting. The wait time wasn't too horrible, roughly 15ish min, although it could've been faster with the sales people to customer ratio. We were assisted by Sam. He was great! Super professional, friendly, and patient. Could not have asked for a better person to help us with purchasing a car.

Outstanding sales (Michael) and service (Devin). Very professional, prompt, and great communication. I would highly recommend this BMW dealer. Thank you guys!

Leonardo Lunardi helped me out with the purchase of my 2022 BMW 430. He was patient, friendly and has strong communication skills. If your buying a car at this location he’s your guy.

They literally deserve negative stars. All I can say as a minority is this dealership is racist. I went in for a business loan none of my documentation was good enough even though it was every document they asked for business license, Secretary of State letter, operating agreement docs for my LLC. Literally a white man came in an 1 hour into my ordeal bought his car in three hours under his business and I was still there for another 3 hours. All of my documents I was told needed to be cleared by the CFO yet a white buyer had no difficulties. I never even was submitted to any banks just lead on and had my credit run to do a cash transaction because they refused to submit me! Highly thinking about legal action against this dealer!

I appreciate Branden helped to set up a loaner vehicle . Outstanding services.

Quick and clean! No complaints!

Wayne Hong is the service adviser I work with for the issues related with my BMW 330i. Wang is professional, listens carefully and has the expertise to understand and reproduce the issue. He follows up promptly about timelines with the car. The overall process was smooth and to my satisfaction. I highly recommend Wayne. One year down, completed my first service. Wayne Hong as usual was above and beyond wrt service provided. He goes the extra mile to ensure you are satisfied with ur vehicle. This is my third year of servicing with Mountain View BMW. Wayne Hong took care of the service and any additional issues with the car. As always the service was planned well and even with the shortage of loaners he made sure I get one. I am satisfied with the service.

WAYNE CHAN IS THE BEST REP HERE! He is great! He talks to my mom in Chinese. He knows me and my husband well. Wayne is fast! He also makes sure to ask you if there is anything else we need and he will double check all your specs too! We come to this dealer for servicing because of him. He always makes sure he runs our car through the wash, too. He orders a Lyft for you to take home and to pick you up on the way back so you can get your car. This place was renovated within the last few years and it looks way better now! Very modern and sleek! They used to have an automated espresso machine but I think that went away because of the pandemic. But they always offer water!

Daly Khay and Adam Xavier are very prefessional and helped me throughout the whole process. Excellent service and professional team!

It was very great experience. Right to the point.

The experience recently at BMW Mountain View was excellent. My special thanks go to Leonardo from the Sales Team It was indeed again a pleasure to work with him Michael

Awesome experience, collection and service. It's an amazing one stop solution for all things BMW

Very awesome dealership! Highly recommended because they have a great selection of new and certified pre-owned vehicles. I will keep coming back. Their staff is very friendly and highly knowledgeable. Racheal kept in touch with me in my search for over three weeks for my perfect 3 series. Perfect 10!

Joe and Michael are very nice! They care very much about customers’ feelings and can provide reliable service and help to the guests. When I encounter problems, they can patiently answer and provide a better solution. I really thank them very much.

Just a 1 star for overcharging on repairs. I don't expect anything else from this place, but that's what it gets. At least it was useful for bringing their inspection to other repair places. They were accurate about what was wrong. PS if they try to sell you a $700 charger, go ahead and buy one from your local auto shop for $200. I did and actually it's better quality.

Great experience and service! Thanks BMW of Mountain View, CA

BMW of Mountain View and the people who work there make the car buying experience a true pleasure. I cannot say enough good things about them. Buying a car, especially in this market, can be a dreadful experience, but BMW of Mountain View was the exact opposite. They treated me like I was more than just a dollar sign. They authentically made me feel important to them and that my needs were paramount. They sincerely appreciated my purchase from them and I appreciated how different they were from most other dealerships. It all starts at the top with GM P.J. Roshan and the fantastic culture he has created, as delivered by his top notch staff. My salesperson "G", as he is referred to, was a pleasure to work with and made everything easy and seamless. I cannot thank him enough for all of his hard work and making the purchase possible. When buying a vehicle, going through the finance department can be a real chore where you are a captive audience, for another sales presentation on aftermarket offers. But here, Hadi was fantastic.....no pressure, just a wonderful guy anyone would be lucky to call a friend, who shared with care, rather than tried to "sell" us. Sales Managers, Don and Steven, were also class acts that made everything professional, yet personable. This place is top notch all the way around. If you are in the market for a BMW, do yourself a favor and reach out to BMW of Mountain View. The people above earned my business and I have no doubt they will do the same for you. ------------------------- BMW of Mountain View does it again! I wanted to leave a second review based on an interaction I just had with one of their Finance Managers, John McCarthy. I already was a huge fan of this dealership and the incredible people they employ across the board, as led by GM P.J. Roshan, but I had never dealt with John before. I found him to be transparent, professional and a nice guy to boot! This dealership is so consistent in providing excellent service that is worlds apart from other dealers. Great job!

Excellent service overall. Devin, my service advisor, kept me informed every step of the way and was very attentive to detail. Retrieving the car after service was quick and efficient, the car was washed, clean and the worked performed on time. Have had BMW’s for years and this is in the the top 3% of the service centers I have used.

Easy to get an appointment when I wanted, easy check in and they provided a courtesy ride to get home, car was ready on time, they picked me up again to get the car, final bill was below the estimate. A very good overall service experience.

Excellent customer service and was very efficient.

Superb service person, I spoke to devin, he suggested right options and gave good discounts. As far as service goes it has been great!

Kyle is knowledgeable and hand the service like a professional. I really appreciate his work.

My BMW was Purchased at Mountainview and just got engine oil and inspection services here again. All was smooth and the service advisor, Wayne Hong was very friendly and professional.

My review is based strictly on the Service Department. Mark Sleiman has been my only customer service person for years. I only go to him because he has set the gold standard for customer service. He never disappoints me.

Devin was amazing and provided the best customer service. He was friendly and very helpful. My Fiancé took my car for service and it was the first time for my car and him. He made the process smooth and easy for him. I will use him as my service advisor next time. Thank you Devin.

Unfortunately my advisor wasn't available to meet me when I checked in my car so someone else helped me, also he called me in the afternoon and he mentioned my car is ready but I wasn't able to pick it up that day so I picked up my car the day after but when I checked in with cashier my car was not ready and they just did really fast car wash which the car was still dirty and wet overall I wasn't happy with my experience.

Adam was great to work with! I came in not expecting to buy that day, but he made it all so easy. Would recommend anyone work with him!

Great service, and got my car cleaned after service. Recommended.

The process was very seamless and streamlined. Highly recommend it.

We visited two BMW dealers on the same day recently. Although we did not have an appointment at BMW of Mountain View, Steven Lee ensured we got the help we needed. We were able to drive home with our BMW that same day.

Great and smooth buying process. Mr. Bahman Farzan is very easy to work with. Thanks

I purchased a used car from BMW of Mountain View and had a decent experience. However, I was little disappointed to know that they did not accept personal checks for payments without credit history. The day I purchased the car was Saturday and all banks are closed by 12 PM on Saturday. So, I was not in position to get a cashiers check. Since they did not accept a personal check, I had to pay using my three credit cards. Otherwise, my overall experience was good.

We visited two BMW dealers on the same day recently and were impressed with the service from BMW of Mountain View. We didn't have an appointment and the car we were interested in was not ready to test drive. However, Steven Lee made it happen. We recently lost out on a BMW at another dealership and we knew we would have to act quickly if we wanted this one. Steven was great and assisted us through the process and we drove home with the car that same day.

This is our second purchase through Mountain View BMW and Bahman helped us through every step, both times. I highly recommend him and his colleagues.

I got my BMW and I am pleased with it. The car-buying process is smooth. The sales guys are helpful and didn't overcharge me.

Prior to our move from overseas, Sean Fakhraie had been patient with my multiple inquiries. On the day we landed, both Sean and Sam Ghafouri assisted us in person. We ended up buying our cars from BMW Mountain View. Fantastic experience; thanks!

The battery in my 2019 X2 failed. The car is still under warranty and it was towed to the dealership. I asked about getting a loaner car to cover me while my car was being And repaired. I was told that loaner cars need to be scheduled in advance. How do I schedule a warranty failure in advance? I explained this - still no offer of a loaner or rental car. You would think with the warranty and extended warranty I purchased that I would’ve been high on the list to be accommodated in the situation. I was not. I had to plead my case to the service advisor who helped me out in the end. BMW Mountain View has a serious gap in their warranty protection plan and customer satisfaction program for not thinking of this ahead of time in my opinion.

Devin was so good. Thank you!

Very happy with BMW mtv service! Experienced different BMW dealer before. MTV is the best. Reservation and loaned car is easy to get. Service advisor Marc Nappi is very helpful and awesome ! Will stick to BMW mtv in future for annual service

I had a very good experience doing service of my BMW 2018 X5. Mark Nappi in BMW dealership in Mountain View, CA provided an excellent service.

The BMW X3 is my dream car, I buyed it at Mar. 31, and drive it for days and it amazing, good for controlling, comfortable for sitting in it... The dream comes true!

Very nice dealers, everything done very efficiently and correct. The service of the car did not take long, I was given a free Uber back to my home. Overall very good experience, will come again soon !

The best experience we had for buying a car. At BMW of Mountain View, they treat you like professionals. We worked with Siavash (Sia Serafat) to buy our 430i Convertible, and he was amazing. He was patient to answer all our questions and help us understand our different options and how we can make the best deal. He did regular follow ups with me to make sure I am not left with the car unsatisfied or not understanding all my car's features. Siavash showed us how a great sales associate should be. I highly recommend BMW of Mountain View and specially working with Siavash as your sales associate if you are looking to buy a BMW. Finance and management were very friendly and professional too.

BMW Mountain View always provides the best customer service

Beyond customer services Thanks for all your help Kevien

Explain the problem, process involved , estimate price. Prompt and Honest delivery.

Great experience with Mark S in service department. Great guy , good attitude and very professional. Thank you Mark

I purchased my 2021 330i last year and the sales dept understood my requirements and helped me making the process smoother. Sales dept was very professional and explained all the breakdown of charges. Explained all the perks of having a service maintenance package, which was actually helpful during my first service. I had to get my vehicle serviced as I drive a lot, which is 10K miles. Service team was great inspecting my vehicle as I stop by and service executive explained me what all will be covered and taking care of in the service. I had an additional request and he accepted to do so as an complimentary of gratitude. Overall its been amazing experience. Loc: BMW Mountain view, CA. Thank you once again! :)

I did have a concern in that I waited approx 15 minute to get my car after getting my receipt. After a couple of of trips back to the cashier, they informed the wait was due to a backup getting the car washed. Wonderful gesture but need to let the customer know so they are aware. Other than this minor issue, everything was great.

Was able to work through the deal for my X7 over email and text and was able to come to the dealership, sign my documents and go with relative ease.

Excellent service - a friendly email reminder before my service appointment; a loaner car is ready for drive while my car was in service; a video message sent to me to show the service work and status in process; a phone call letting me know the service was done and my car was ready to pick up; when I was doing the final paper work with the cashier, my car was coming in front of door, cleaned and washed. What could you expect more and better :?) 👍My consultant Wayne Hong is very nice and knowledgeable to communicate with me and answer my questions. 😊 I highly recommended BMW of Mountain View👍

Great service, very efficient and helpful attendants.

Best car buying experience ever! The salesman was the perfect combination of being really nice and low pressure and knowledgeable and the car is a dream to drive. Having a "genius" available to review and teach how to get the best enjoyment from the car is a fabulous BMW benefit!

Great service Friendly dealers I got my car within 2 hours of signing the deal

The customer service was great and I really appreciate Leo for the great service

Service Department is very helpful. Will come back for all my service appointments

Excellent experience! Thank you to Marc, he always go beyond! Raul Batres

Thanks for Wayne Chan, who provided me very good car maintenance service recently and also pointed out some issues which need to be fixed later. I highly recommend Wayne's service.

Great service! I had some issue for my tire and received quick help at the same day.

Professional advisor and understanding the car problem perfectly.

We purchased a new BMW X5 from BMW Mountain View. It was a pleasant and quick experience. The only issues we ran into were because of our bank which had a daily transaction limit and we had to go back the next day with a cashier's check. As promised by the dealership, we were in and out the second day and it was hassle free.

I had the best experience buying this car everything went so quick and smooth and everyone provided me an excellent customer service

I have just bought a Tundra in here. Staffs are so friendly. They gave me more option to get the low rate.. so appreciated for their help. I will come back if I need to buy more.. thanks

This was a great buying experience. Adam was very helpful and didn't pressure me at all to purchase the car. I checked out multiple cars and decided to go with Mountain View because of value and the certified pre-owned warranty and the offer on my trade-in. Thanks again for a smooth transaction!

excellent service professional

Excellent service by Daniel Martinez! He was very attentive when I walked in and helped me get my car repaired fast.

Henry sold me my car. It was a 20 minute transaction that was the most pleasant car buying experience I have ever had. He was so reasonable and so kind. My car was not fully charged (i3) at the time of purchase, and insisted on selling me the car with a full charge. In order to do so, he actually DeLIVERED the car to me at work the following day. Can you believe that???

Just recently took my BMW 750 Series for some transmission work and they did excellent job, Mark help me a lot with his recommendation and I am back driving my car with no problems at all.

Extremely dishonest. I was told that cars with accident cannot be sold by them as certified pre-owned. My lease return car was put as CPO within 3 days. Poor inspection of new cars. My new car had wheel scratched, probably while unloading. They didnt catch it and only fix I was offered was that they polished it.

I was pleasantly surprised how easy and efficient it was to buy my dream car. No haggling, no back and forth, just direct and quick processing of the paperwork needed to make the deal happen. I HIGHLY recommend BMW of Mt View and Steven in Sales was great...fun to work with and made it all happen with no drama. Thanks BMW of MV! I LOVE my new (to me) car!!!!!

The service was done in a timely fashion and scheduling it was online and convenient.

Excellent service and efficient finish the service .

Amazing Dealer, Great people, I have leased a lot of vehicles from different BMW dealers, but Mountain View BMW is totally different than what I have experienced before. Everybody are extremely friendly Specially my sales person Amir Siavash Serafat and the Financial department associate Shabir Quddus. As we walked in we had no appointment and it was a very busy day because of president day, Shabir and Amir Siavash took us in without waiting more than 2-3 minutes. Amir Siavash and Shabir worked on our deal very hard and we made the best deal that we could at that time. Amir Siavash called me 3 times last week for follow up on my experience with my new X3 and I felt absolutely valuable and special for Mountain View BMW because of his follow ups. I had never this experience before. Great job guys at Mountain View BMW. Thank you very much for everything.

The team is very cheerful, friendly and professional. My contact was Daniel Martinez who did an excellent job listening to my concerns and keeping me informed. Service completed earlier than expected. I will be bringing my M3 back for regular service going forward.

Mark was very good in his job. He was prompt, courteous in his dealing and got the things done as best of ability.

They were very accommodating in setting up the appointment and allowing me to bring the car in the day before. When I mentioned that I was having trouble getting a ride to pick up the car they arrange for a lyft driver to pick me up and take me in.

Fantastic experience and would recommend this dealership.

BMW of Mountain View has always been my choice of dealerships. It's very close to my home and has met my needs.

My wife and I were shopping for a new car for her, and BMW of Mountain View had the best inventory. Our visit changed into looking for cars for both of us. Kevin Butler and Kim Quach patiently let us test drive several models on multiple days, then worked to get one in the right color for me and order one for my wife. Tip top!

Professional staff, easy to work with, and they did an excellent job

Great service and efficient also able to book an appointment receiving a loaner car

Had a complete brake system replacement. Done right. Reasonably priced.

Very nice works and shuttle service is great too Thanks

For the second time in 6 weeks I had a pretty fun time at BMW of Mountain View. First time was to pick up my wife's car and the second time mine. Bahman Farzan is our connection to Mountain View and he has been a joy to work with. Hadi Davoodi helped us in finance on both occasions and he was also great to work with. Couldn't have been happier with the service and courtesy we received.

Sean Fakhraie was really helpful. He made the the purchasing really easy, he helped look for all the features I required and make the best purchase.

Beautiful facility and nice staff. We were in and out in a timely manner.

I came in with very little knowledge about the brand but knowing what I was looking for. The staff was very helpful and guided me through the whole purchase experience. Would definitely recommend.

G & Michael in Sales were excellent - friendly, honest, and direct. I love my new X5 M50i. Would definitely recommend BMW of Mountain View!

Great service and help from Advisor Andy . Timely and high quality repairs

My experience was smooth. I was able to turn in a lease and purchase a car in a single and swift transaction.

Great service and wonderful facility! Mark was professional and courteous!! They even text me a video of my car in the service department while it was up In the air!!

It's been a while since my last car purchase. I had my eye on a particular car and they helped me find a finance company with a low interest rate. Great overall experience.

Would love to have a better experience with getting back a clean car or detailing done as part of the service

Very prompt and courteous welcome on arrival - Service Rep Marc was very professional and knowledgeable about the service and quickly arranged for a rude home and continued to keep me informed about the progress of the service. A very good experience overall!

Great experience getting the recall repairs done. Loaner vehicle facility is very helpful. Helpful staff.

Good service in general. Will be there for the next service

excellent service. Courtesy, intelligence.

Recently purchased 2022 BMW X7 SUV from Michael Xie at BMW of MTN View : he is very knowledgeable, professional and courteous. Would highly recommend you contact Mr. Xie if looking to purchase a new or used BMW.

Excellent Service, plus a ride home after an early drop off what more can you ask? My consultant Kyle calls me promptly at 1:30 pm next day to inform me that my car is ready. My car was cleaned and washed😊 I highly recommended BMW of Mountain View👍

Fast and efficient services.

Really appreciated the smooth and speedy buying process!

I took my 2020 M8 Competition Coupe in for an unexpected front tire replacement. I worked directly with Wayne Hong, and his customer service was exceptional! He went above and beyond in making sure that my vehicle was repaired, and he kept me fully informed throughout the entire process!

Great service and friendly staff. Facilities are clean. Mark was very helpful.

Sale service is good. But they did not ask me to pay by credit card.

Service Advisor Daniel Martinez did an excellent job; knowledgeable, punctual and cordial. Had my car serviced on time.

All are courteous and helpful. Service is handled professionally and efficiently.

Went to BMW for first service required, new vehicle, I had my car ready in a couple of hours with a complementary car wash, excellent service!

I got my car serviced for a recall. Very professional service.

wow great service you can buy here with debit card

Service department of BMW of Mountain View is simply superb. I bought my 5 Series from there and since then I have been taking my car there for service. Courteous, attentive and caring is how I would describe the team. Thank you BMW of Mountain View.

Fast turnaround, nice loaner. Had to wait a bit for advisor to take me

Great experience. Called, made an appointment for next day, pre bought a car, car delivered following week.

Left my car for service and they stated it’ll be 2-3 hours. No call from Brandon (service associate) later that evening. I called but it went to voicemail. I didn’t get my car until next day evening. They kept my car over night without communicating with me and without giving me a loaner. They get stuff fixed and I love it, but taking care of customer and communicating, they lack on that big time.

It was a very smooth and wonderful experience purchasing my car from Joe Wahler of BMW Mountain View, California.

Decided to order aftermarket M parts for my M4. Kyle Ossello at BMW of Mountain View did an outstanding job of getting me exactly what I wanted and kept me updated throughout the entire process. I would highly recommend this dealership and Kyle.

Beyond my expectations! Really appreciated the video! But the advisor, Marc Nappi was expecially helpful and a pleasure to work with.

Time and again this dealership has proven that they are the best in customer service when it comes to the new car purchase experience. My sales advisor Joe and GM - PJ Roshan are exceptional gentlemen who takes personal care by having a conversation to understand your wants from the BMW car. They are involved thru the process and very responsive. I have been this dealership’s customer for the last 12 years with my 4th leased car purchased in Jan 2022.

my service advisor, was awesome took care of me quickly with no problems

Awesome, completed on time and pick up and check was quick. Wayne is the best.

Great customer service! My service rep is Wayne Chan, would recommend him to anyone!

Brought car in for routine service and a low tire. I was primarily concerned about the tire because it was nearly deflating each day and clearly had an issue. I was told it was a loose cap and the tire was deflated again the next morning. Took it to a local repair shop and in several minutes they found a large screw in the tire which unfortunately shows BMW, Mt. View didn't even examine the tire. They also filled all four tires to 45lbs which the local shop corrected. Also took 45 minutes of standing in the lobby waiting for someone to bring the car around after service. I will not be bringing our vehicles back there - ever.

This was our first time in the dealership and we arrived after visiting the BMW dealership in Sunnyvale. Upon arrival I felt a little like we were ignored. Everyone was busy so we wandered around looking at the cars in the showroom. We were finally assigned to Adam as the rep who would help us. We liked him immediately. He was very interested in what we wanted. We spent a good deal of time with him as we made the purchase. He was helpful and sensitive to our needs and desires. We bought the car we came to see and were extremely satisfied with the help we received from Adam and the rest of the team.

Very nice people and very good service , and very happy to have BMW X5.

Great customer service! My rep was Wayne Chan, would recommend him to anyone!

I made a mistake regarding my service date and mistakenly brought my vehicle in for service on the wrong day. Wayne Hong called me to remind me that my service date was not for another day but was able to get my vehicle on the service calendar for that day. The service drive way was packed with cars when I dropped off my vehicle so I imagine it wasn't easy squeezing in my car for service. The overall customer service experience was excellent and Kudos to Wayne Hong for providing it!

Find tire bulge during maint, change the tire and get keep pushing for alignment. Seems very intentional to break the alignment and try to get money from you.

I bought a car from here and had subsequent services here. I was pretty satisfied overall. Every time I went for service, I was able to get a loaner car which is really nice. And after every service, my car was washed. The only thing is that there was a little bit of sales of their service pressure each time, I did get some of the service there that paid out of my pocket. But other times, after I firmly stated I didn't want the service, they let me go fine.

It is a beautiful new facility for service, and closer to my home, so I thought I would give it a try. I was taking my car in for an oil change and regular service. I specifically asked if my car would be washed and vacuumed and they assured me it would. I brought the car in at 7:30am and told them I could pick it up before 4pm or between 5:30-6:30 pm (their closing time). The car was ready after 4pm, so I showed up to get my car at 6pm. I had to wait almost 30 minutes. When I arrived, my service advisor had gone home and the receptionist was not friendly at all. By the time I got my car it was dark. It parked and left for me, but no one was there to greet me. I noticed that the car was dripping wet, as if they had just run it through the wash. I knew I would need to go home and dry the car myself. Then the next day, I saw that it was never cleaned inside as promised. So I texted my service adviser to inquire about this, and never received a text back all day (this was curious because the day before he was very responsive). So at the end of the day I decided to call BMW to share my complaint. The woman who answered the phone was friendly, but told me that there were no service advisers answering the phone and that the manager had gone home for the evening. I asked if my service advisor was working, because I assumed he wasn't since I never heard from him, which would be understandable. But she said he was working that day, which meant he got my complaint and never reached out. The person on the phone said she would leave him a message and the next day, I finally got a text from my service advisor, apologizing. But I doubt I will go back because of my service experience was so poor... my car was not cleaned, as is standard, I received my car dripping wet and had to dry it myself, I had to wait 30 minutes to get my car, and it was hard to get immediate follow up regarding my complaint. This was not the BMW experience I have had at other locations

Just had my 2020 X3M40i in for a routine oil and oil filter change. I pointed out to my service advisor that the cargo cover was demonstrating a slow retraction. The cargo cover was under warranty and replaced. I had access to Lyft and received transportation back to my home. I have purchased two BMWs from this location.

This is our sixth leased BMW from Joe Wahler at BMW of Mountain View. He has consistently done a terrific job helping us select the right car, and has been very, very responsive helping solve any problems that arose before, during, or after our purchase.

Sean in Sales made us feel comfortable from the first minute. He was on our side and was willing to go the extra mile for us. Chris in Finance got the deal through and was easy to work with. I highly recommend BMW of Mt. View

Fast response when i purchased the car. But they didn't mention to me there's passenger restraint malfunction during pre-investigation. And just mention all is clean. After purchasing vehicle, i saw this critical error pop-up many times during driving. And get a replacement of this finally. Repair facilities is good.

Always excellent . My service representative, Wayne is always great communicating with me .

Last Friday I bring my car to service Mr Wayne Hong service very good he take care everything evenly recalled part he fixed right away I thank you Mr Hong he is good service I recommend him if anybody have problems go see him .

I went in to replace my tires, after leaving my car there they couldn?t get me a loaner after how much they were charging. They have bad communication, no one at all answer the phone or even call back.

As always Danielle Martinez did a fantastic job!!!

Excellent customer service. This is the second time I bought a car from them and definitely wont be the last! Thumbs up to Sean for assisting us through the entire process👍

Best service ever Amos & G are great

The experience with the finance area was unpleasant, the person in charge of that area needs to be trained in customer service because his way of talking to us was very rude and unfriendly. Big or small customer is always a customer and deserves respect.

Ever since we bought our X3 at BMW of Mountain View, we have had the best experience and treatment at this wonderful dealer ! From the moment you call to make an appointment , purchasing your vehicle and then taking it for maintenance , every step goes as smooth as your BMW. Everyone is very professional , makes you feel you are their priority and consistently delivers the best . Thank you Branden and everyone else at BMW Mountain View for always been there and address any questions or needs we might have at any time . We are so glad we chose to buy from this dealer and recommend it to everyone .

I came in mid-day without an appointment and was summarily rejected by the greeter (clip board in hand) from obtaining service for my X1. I asked for a service advisor. I recognized Wayne Chan who arranged a full service, and a Lyft ride home. My was washed and ready next day about noon. The cashier had trouble finding a runner who could deliver my car to the waiting (white tent) area. It took 20 minutes for my car to arrive. Please take steps to improve the customer service process. I did get a phone call from a technician regarding a vibration caused by a bent wheel rim. The vibration is not an issue since we only drive the car occasionally at freeway speed. I sold my BMW X3 to your dealership recently. I bought a Tesla Model Y for primary use. It’s more fun to drive and doesn’t need gas or service.

GM is hella rude. Please avoid this dealership. I’m happy with my new 7 series from SF.

I had a terrible experience with servicing my BMW X5 at BMW of Mountain View on Oct 29, 2021. Customer Service was also bad at the time of picking up my car and the issues I had noted while dropping off the car in the morning were not properly addressed either. 1) The restraint system error was back on minutes after I drove the car from the dealership. That was the main reason I brought in the car for servicing. 2) I waited ONE hour (yes - one hour) to pick my car in the evening after completing the paperwork with the cashier. I had to remind someone again before I finally got the car. The wait time was horrendous. 3) The FOB batteries on the remote were not changed (even though I told the service technician in the morning and reminded him again when he called me at 3pm that the car was ready) 4) Car was not cleaned/washed when I picked it up All in all, it was a terrible experience at BMW . I'd like to escalate this to customer support at the dealership, as this has by far been the worst customer experience at BMW of Mountain View

Very good place to go.advisor Wayne Chan very good and nice person help to fix my car right on time and accurate.

Very friendly and helpful service team.

I needed an oil change on my X3. Andy, my advisor, was very helpful, friendly and did not try to upsell me on services that I did not need. I highly recommend using their service department and I highly recommend using Andy as your advisor.

Good sales department but the service department is getting worse. I had a scheduled appointment that I set via their website. I got confirmation on both from the website and via email. On the day of my appointment, I contacted my SA, Daniel. He said it not on his calendar and he will be on vacation starting the next day. No offer to do research on why it’s not on his calendar nor apologize for any inconvenience. I forwarded the email to the service director but no reply.

The service advisors at BMW are very smart and they really know how to diagnose the vehicle. I really like their location too since they have the showroom at the second floor and the service center on the first floor.

My experience with BMW of Mt. View has always been excellent. The service department is attentive and helpful. I want to give extra Kudos to Wayne Hong for researching how to remove sticky sap from the shiny black paneling by the driver's door. I pointed out the streak of sap and expressed my concern. When my car was ready after its service, he showed me the sap was gone. The department had a product that removed the sap without damage to the paint. Thank you! Thank you!

Zari Shirmohamadali did a fantastic job at helping me get the right car for my needs. This, coupled with the inviting, light and modern atmosphere of the dealership made for a smooth shopping experience. Should I be in the market once again for a new car, I wouldn't think twice about giving Zari a call at BMW of Mountain View.

BMW Mountain View took excellent care of my car during last week’s service appointment. Not only did Service Specialist Mark Sleiman ensure that my BMW X6 was serviced quickly, he personally hand washed it to ensure on-time pick up. Appreciate the personalized touch and the BMW key fob swag. Another 5-star rating - well deserved!🤩

We have been servicing all of our Beemers at M View and have been completely satisfied. Our advisor Wayne Chen has been the best resource ever . It has been a pleasure working with him.

Great service!!! Everything done in an efficient manner and with terrific customer service!

I've purchased three Beamers at BMW of Mountain View over the past decade+ and always found the sales team fair and the service to be very good. Love the new remodel of the sales center! Twice now I've used the internet engagement model, and each time I found helpful sales people to take me through the process of purchase. My last purchase was only a 8 days ago and I worked with Jeremey Welsh who leads their internet sales. He was very responsive and knowledgeable, and I enjoyed working with him. Of course in these strange times, the chip shortage impacted how long it took for me to get a new car, but Jeremy worked with me to order exactly what I wanted and it arrived 3 weeks earlier than expected. Right now expect to pay full list, but I understand some dealers are going above given the shortage. I would recommend BMW of Mountain View for those in the market for a new/used Bimmer.

Great service! I do all my service for my X5 here and they always do a very professional job of knowing what the car needs and taking care of it!

Friendly and efficient staff, took my car in for 2 recall items and it was done in little over a hour. That’s good service

Daniel Martinez is the consummate BMW Service Manager. He’s professional but down to earth, he never promises what he can’t deliver and he always returns phone calls. Daniel is attentive to the smallest detail. I’m so fortunate to have him as my service guru. Karen Emerzian

Friendly and efficient staff.

Great Service, professional. Scheduled Oil change, they also offered to take care of recall. Definitely returning for my next service.

I loved working with Kevin Butler. He was pleasant, patient, thorough, extremely professional, tolerant of my husbands quirky questions and funny.Everythign was easy and convenient

One of the tire pressure sensors was not working. I took the car to BMW of Mountain View after booking an appointment (with loaner) on line. Wayne was my advisor and he did a fantastic job of keeping me up to date on the status of the repairs. They also found a nail in one of the tires, which requested they replace, since we were going on a long trip the following day. I would highly recommend this place for service.

By far the best car buying experience I have had. I went in thinking I was going to just view a car and I ended up purchasing one because of the staff. The entire process was smooth and staff was nothing but friendly. BMW Mtn. View even beat my credit union's financing terms. I would definitely recommend this dealership.

Took my BMW in for scheduled maintenance - oil change & rear brake pads. On time for my 11am appt. Was quoted $299.99 for an alignment (which the vehicle didn’t need), $800 for rear pads or $1200 if it needed rotors too, oil change included. I let my advisor know that I had pre-purchased brake pad/rotor replacement front & rear when I leased from Auto Nation. After checking back 2X with my advisor finally the work was “authorized”. Took 6.5 hours to do an oil change and replace rear (and front which apparently I suddenly needed) pads. Auto Nation internal was charged $888 for both front & rear when I was quoted $800 for just the rear! I ended up stuck in 3.5 hours of traffic going home for something that should’ve taken max 3 hours. And to top it off, a mechanic deflated my tires to an unsafe level (generated an immediate alert as I drove off from the dealership) which I had to fix at a gas station down the road. Upsell and overcharge attempt - $299.99 alignment not needed but presented as if it was a given, and $800 for rear brake pad change….wow Hassle - getting pre-purchase authorized, having to follow up multiple times with my advisor, doubling the time spent waiting Sloppy work - no one could have take the car for a test drive post repairs otherwise how could they miss the tire inflation alert?!?

Our sales rep made buying a car simple and a nice experience. No pressure and I trusted his opinion when buying a used car. Recommended.

I was very happy about the experienced I had leasing process with sales Eric Peng.

Very good experience. Nice environment and customer service

Everyone at the location was very kind and welcoming. Definitely recommend this location over anywhere else!

Came in for 20K mile service and tailgate adjustment. Got both of those done plus found a nail in side of rear tire causing a replacement. And provided a loaner car.

I bought my 2021 X3 with Kevin Butler and it was a very pleasant experience. Finance person was very friendly and negotiable as well. Sorry I forgot your name if you are reading man.

Peng did a great job! We were scheduled to look for 3 different cars (brand/model) from different dealerships in the bay area to compare how each size will work for my family. BMW Mountain View was our first stop. Peng was determined to sell us this ultra low mileage unit from them that he took the other brands that we were interested in that they happen to have in their garage that day, for us to compare side by side right there and then. We ended up buying the BMW and saves us an hour worth of commute :)

Great buy experiment, great services, good communication experiment.

Great service, Wayne kept me appraised of my repair.

service was FANTASTICE!! GM is HORRIBLE AND RUDE!

Tien was great to work with. The only reason I didn’t give them 5 stars was because of how long it took. When I first got there I had to wait a little while. Which was fine because it wasn’t too long. Then, when I went to a different guy to actually purchase my vehicle, that took FOREVER. He kept stopping & taking calls which prolonged my entire process. I was very irritated with this because I should have been the priority. Especially since I told him I had a 2 hour drive back home & had to work that night. Other than that, I’m satisfied with the car right now.

Mark is awesome! He always goes above and beyond to make sure our vehicles are properly taken care of and addresses all our concerns and more. Highly recommend him!

I bought a SAV at a different dealership out of state and they damaged the rims and tires. Wayne Chan was the best!!! He was with me every step of the way and help me deal with the delivery company and gave them an objective assessment. I got the tires and rims replaced. Thanks Wayne!

Good service experience and timely done.Attention to details

Mark is just the best, he checks everything we need and goes above to make sure we didn?t miss anything. Super communicative and addresses all concerns or questions. He is amazing!

Had the best experience with Marc Napi, He is one of the most professional service advisors I have ever encountered. I have mostly used private specialty shops to take care of my vehicles and hesitantly decided to bring it to the dealer. In my surprise Marc definitely has changed my outlook with vehicle service. His knowledge of services offered and maintenance programs available was on point and helped decide with what's best for me and my driving habits. End result, purchased a service program to cover me until 2023 up to 75k miles and replaced my entire driver seat leather because of stitching failure absolutely free under BMW warranty that I didn't know I have. Great job BMW Mountainview.

First class service starting with Branden Casey my service advisor.

Very good service. Nice and kind response. I was very pleased with the experience this time.

Good Experience buying a car from them. I bought a maintenance package at the time of purchase and that experience is not good. NOTE: I bought a used Subaru, not a BMW. I am sure this is part of the issue. I made an appointment and showed up at the appt time. First there was no record of my appointment. The greeter made me feel like this was my fault. She just kept showing me the clipboard with my name not on it. I almost left, but then I found the email confirmation that I was there at the right time/day. THEN once I got to the Service Manager, he asked me if I'd arranged for the parts to be delivered. I'm sorry, was that MY job???? I had an oil change and the sticker reminding me of when to come back wasn't changed. My car is also now giving me a blank (not filled out) maintenance reminder for the next oil change each time I start it up and I'm not sure how to kill it. I always thought this place had super high end service. I am shocked. I guess this is what I get for buying an oil change package for a Subaru at a BMW place.

They kept my car for a week to replace my SZL, an oil change, and four new tires. The BMW on Stevens Creek told me it would take a day to replace my SZL. So it takes 6 days to for an oil change and new tires? I did receive a loaner car from them the entire time. Once my car was done and I came to pick it up, the second I turn on my car my service due message came on. Why? Apparently, it is because on the third or fourth service of the car, the “service due” message pops up. I was told I would have to pay around another $250-$300 just to have a service check up on my car and get that “service due” message removed. Why? I just took my car in to have three things done paying an overpriced price in the end, just to have my car come back with a “service due” message? I was told they cannot do anything for me to get rid of this message unless I pay. Now I am stuck with the “service due” message until I pay to take it in again. I was told to ignore this message since two weeks before this, I took my car to BMW Stevens Creek and paid for a diagnosis of my car there which is when I found I had to replace my SZL. Fast forward again to the night of taking my car home, I noticed my BMW car interior lighting on the doors were very low and dim compared to when I took the car in. How much of my car battery did they drain while they worked on my car? I replaced my tires at an expensive price and my rims don’t even get cleaned with it? Is it not common to clean rims? I surely thought an expensively high up place like BMW would clean rims. I was told they can price match any tire price I found, but then they could not not price match the price I found because it was too low of course they can’t loose that much money. Some of my car settings were even changed, like my clock preference, passenger seat settings, my eco pro mode, etc. Why was my passenger car seat settings changed? They did not even wash my car until I asked for it when I paid for my services. Customer service here was terrible. Everybody rude and stuck up. The nicest person I met here was the guy who worked with me for my loaner car. Customer Service at BMW Stevens Creek is way better trust me!! I paid an expensive price for a service and experience that I hated and regretted. I definitely should have gotten it done at BMW Stevens Creek and definitely recommend them instead.

They kept my car for a week to replace my SZL, an oil change, and four new tires. The BMW on Stevens Creek told me it would take a day to replace my SZL. So it takes 6 days to for an oil change and new tires? I did receive a loaner car from them the entire time. Once my car was done and I came to pick it up, the second I turn on my car my service due message came on. Why? Apparently, it is because on the third or fourth service of the car, the ?service due? message pops up. I was told I would have to pay around another $250-$300 just to have a service check up on my car and get that ?service due? message removed. Why? I just took my car in to have three things done paying an overpriced price in the end, just to have my car come back with a ?service due? message? I was told they cannot do anything for me to get rid of this message unless I pay. Now I am stuck with the ?service due? message until I pay to take it in again. I was told to ignore this message since two weeks before this, I took my car to BMW Stevens Creek and paid for a diagnosis of my car there which is when I found I had to replace my SZL. Fast forward again to the night of taking my car home, I noticed my BMW car interior lighting on the doors were very low and dim compared to when I took the car in. How much of my car battery did they drain while they worked on my car? I replaced my tires at an expensive price and my rims don?t even get cleaned with it? Is it not common to clean rims? I surely thought an expensively high up place like BMW would clean rims. I was told they can price match any tire price I found, but then they could not not price match the price I found because it was too low of course they can?t loose that much money. Some of my car settings were even changed, like my clock preference, passenger seat settings, my eco pro mode, etc. Why was my passenger car seat settings changed? They did not even wash my car until I asked for it when I paid for my services. Customer service here was terrible. Everybody rude and stuck up. The nicest person I met here was the guy who worked with me for my loaner car. Customer Service at BMW Stevens Creek is way better trust me!! I paid an expensive price for a service and experience that I hated and regretted. I definitely should have gotten it done at BMW Stevens Creek and definitely recommend them instead.

seamless. advisor was punctual and had a car ready for me

If you want EXCELLENT/FAIR/HONEST service go check them out!! Everyone was AWESOME!! Steven, Leo, Raphael, Najib you guys are GREAT!! AND they ALL LOVE 🐶's💕 . Luna had SO MANY pics taken of her, center of attention as usual🤣 Sorry this is @ least a month late, but I told u I had u guys!! I will DEF be back👍🏽.

I had a great experience at BMW of Mountain View. There was no pressure. From the time I walked into the door, I was shown vehicles, and was able to go home. I returned that afternoon and purchased the vehicle with no pressure. AND THERE WAS NO ONE PUSHING AND ASKING ME TO BUY THE VEHICLE. See salesman Nam Nguyen also known as Nick. The finance director Mo is super nice. The General Manager PJ Roshan runs a great dealership. And the Service Department has serviced my new and used BMWs and they offer a ton of loaner vehicles with every service.

Very friendly, efficient and on time communications.

Awesome service and he really did a good job of taking care of me

Although the sales department has dropped the ball recently on us, we continue to come back to Mountain View BMW because of the excellent service that we received from our service advisor Wayne Chan.

Great Sales and Service Team!!

The wait time to meet finance department was way too long.

Professional staff and excellent service! Mark did an awesome job ensuring all reported issues were investigated and the needed work done on time while keeping me informed.

It was a good experience. Car was delivered as promised and on time.

We bought a new BMW X3 and had too notch service from our sales rep and supporting team at Mountain View BMW. He/they put us at ease right away, applying no sales pressure or unnecessary up-selling. It was greatly appreciated. They gave us a fair price and we left feeling really good about the whole experience. The atmosphere at the dealership is really comfortable as well.

The service agent I dealt with was Branden Casey and I've got to say he really took care of the service in a way that went above and beyond my expectations.

Lifelong Toyota guy since the 80’s and was headed down that path again with an Avalon when they told me that they didn’t have what I wanted anywhere in the USA and wouldn’t any time soon. I snapped and did something new. I looked at a BMW even though I didn’t think of myself as “that” type of driver. Fell in love with the 330e, but really wanted a interior-exterior color combo. They said, “we’ll, we can’t find it anywhere, but let’s put a request in for a custom build”. That type of service sold me on the decision to change cars manufacturers and dealerships!

The service advisor, Wayne Chan, was really kind and trusty.

Friendly and courteous staff. Service is done as promised.

A fantastic experience from start to finish with Rashpal and Eric at BMW Mountain View. I could not be happier with the level of service, and the car speaks for itself. Outstanding

My previous service request was only an oil change but every time I visit I not only feel welcomed but given exceptional customer service by everyone-- from the person who greets me upon arrival and checks me in to my service advisor, Wayne Chan, to the person who bring my washed car to the front. Wayne is very personable, listens well, and provides detailed information about the repair. He is also proactive about upcoming recommended service and follows up after each appointment. I feel confident that BMW Mountain View will always be there to take care of my car...even 11 years later.

specifically asked that car be washed after service (as is typically done in the past) like the last visit, car was NOT washed also waited >15mins for car to be brought out after checking out

Professional and efficient service - Provided me a loaner and got me in and out in the same day -

Good customer service and attention to your car problems.

This is the second car I leased from Eric Peng Peng. He is great, we have known each other for three years now, and I have always trusted his advice.

This is the second car I leased from Eric Peng Peng. He is great, we have known each other for three years now, and I have always trusted his advice.

Nice and clean place! Very helpful and friendly staff !

Mark, my service manager was very professional and great to work with. He clearly explained what was needed to be done. Great experience!

Clean and professional service area. Car was washed and protected during service. Branden Casey, the service advisor was great to work with.

Eric, the sales person , was very helpful, polite, knowledgeable and made the process easy buying the car we wanted .

Andy Simenthal the service person was super excellent.

Really mixed experience here - Fantastic experience with sales agents - Adam and Steven Lee in Feb for the test ride, negotiating price deal and creating a custom order. Helpful along the way up to 10 weeks lead time for May 8 delivery from the dealership. Agents and I prepared all the paperwork ahead, signed credit application and prepared certified funds to minimize the loan amount. They the bizarre experience once you get into the finance office after a 2 hour wait at the dealership (mind you - this is despite no new documentation needed and a pre planned pickup). Junior finance manager signing on the deal starts creating issues on mixed payments through personal check and certified funds (as was promised in written by the dealership). Starts demanding another id and when I created noise around this, i was told by a gentleman named Don while leaning over me " If you are going to give us bad review, I rather not sell this vehicle to you". I was shocked by this threatening behavior and I demanded to talk to the GM PJ Roshan but was told he is unavailable. My love for the vehicle trumped the rude behavior I was facing during my last 4 hours of the dealership. Finally, I had to wait another 45 mins in the office while I signed paperwork after paperwork. Besides this rude behavior and U-turn on pre-planned payment splits, I was also mildly disappointed that the dealership still has processes that make a customer wait for >3 hours just to sign documents andd then another 45 mins to actually go through the signing process. This is after all the order deals are per-configured, pricing is finalized and there is nothing left but to sign papers. This is my 5th car for me and my wife in last 10 years and I was expecting a white glove service -started well but ended with a sour taste in the mouth.

It has been nice doing business with Mountain View BMW. The Service was excellent, the process was simple and Salesman(Micheal Xie) Was very helpful.

After a lot of back and forth I was able to get the car I wanted at a great price. Nick was really helpful and did everything he could to get me in the car I wanted!

I learned that my 2004 525i had a recall notice from years ago; since I’m not the original owner, I wasn’t aware of it. However, BMW of Mtn View honored the recall and gave me an appointment a few days later. Very courteous service.

My experience is as great and like always my service and gave me every detail I needed on what was going on and what I needed for my vehicle

Service itself is well organized, but for a car which is, as they confirmed, in perfect state, you pay 5x more for maintenance than for other car brands. A long series of emails, texts and calls both before and after the appointment is annoying.

Awesome place, quality customer service. Thanks Wayne and team, really appreciate an opportunity to be your customer!

I am very pleased with the entire communication which includes follow up from the Sales person. Very skilled staff at work and great support on the price negotiations. Many dealers din't even respond back but they were at par. Awesome team and looking for the next car through "THEM" only

2021: Came in for a recall notice on our 2007 BMW 328. Came into the dealership from whom we had purchased the long term service contract which we never used. There was a wonman who was very difficult when I tried to check in, but I soon met Andy Simental my service advisor who was fabulous. I also asked them to check out the feeder tube to the window washer as it was completely decomposing. Sense is that BMW used the wrong plastic in its design as the car is a 2007 and although not new - not so old that it should be literally falling apart. Andy said he would assess and get a quote to add this to the recall services. Quote came in at just under $400 to fix the washer tube - and I assumed that the team there had confirmed that would enable the system to work. They reported to me that the entire system was leaking AFTER they had made the initial repairs and now needed $1100 additional to fix the washer tube system. I told them not to do it. I told Andy that their diagnostic efforts left much to be desired. They washed the car completely at no charge before returning it. We wasted just under $400 for nothing beyond the car wash. I will not be coming back to this service provider and will not buy another BMW.

Very good costumer service, sales person was very nice, she take care all our questions.

Good service, punctual, very nice facility, Wayne Chan the best

I leased my previous M4 from a different BMW dealership but did not have great service experience from them. So I decided to check out BMW of Mountain View. Their service team is awesome. I never have to wait to drop off my car and can generally get a loaner as long as I schedule it in advance. They are proactive in calling me with the status so I never have to follow up. I was so impressed that I leased my new BMW from them as well! My husband also bought his BMW from them. I would recommend this dealership to anyone who want to purchase or service their BMW. I have 2 dealerships closer to where I live but I rather make the drive to BMW of Mountain View.

The "service needed" light had been coming on for about a week and I called to get an appointment as it was not due for service. On the day I was to bring it in, it would not start and it had to be towed in. The starting problem was my fault for not twisting on the oil cap correctly after adding a quart of oil. The "service needed" light problem was fixed. Several days later it starting coming on again. I called and got the car in to be checked. My Service personally took it into the shop and had it fixed and I was able to leave in 20 minutes.

Everything was great. I just put all of my opinions in review

Proper and friendly service, including the provision of loan car, Wait at the cashier was very long !!

Excellent service. the sales associate Adam and the lease manager were all knowledgeable, friendly and effective. The whole process (showing me the inventory, test drive, show-and-tell, credit check, lease agreement) was completed within 2 hours.

I have been service my car since 2014 with dealer. Customer service is really good.

I recently had my X3 oil changed at a non BMW oil change service center, which was a huge mistake. They threw away a vital component to my X3 and it could have been very bad ! My car gave me a low oil pressure warning and thankfully I was not far from BMW of Mountain View. Service Manager Mark Sleiman did a great job helping me, reasssuring me everything was going to be ok and provided me same day excellent service. I am so thankful for the care and outstanding level of service I was given!

Getting my car serviced at this dealer has always been a positive experience for me.

Wonderful experience! Very happy! Service was awesome, timely and customer service was great.

The staff for my maintenance service is Wayne Chen. He is very helpful and very experienced.

The experience with our service rep, Wayne Chan, was excellent. He?s always honest and accommodating. His recommendation on what I needed to do with my current BMW was the response I needed to hear.

Marc Nappi, my service advisor, not only gave the professional suggestions but also helped me find the best way possible to solve the issue when an unexpected problem happened to my car.

Eric Peng at this dealership is literally the WORST salesperson I have ever had to work with. I've been in the market for a car so I have worked with salespeople all across the bay area and not only did Eric refuse to help me or provide what I asked for, he made up bs reasons why he couldn't give me that information. I asked him to offer me the selling price of the car and he refused to give that to me. What the hell? How can I buy a car if he refuses to give that to me? Fortunately, I was able to get the number from another employee when I switched salespeople that I was dealing with. All good, right? wrong! When I stopped responding to Eric, he sent me a very RUDE and passive aggressive email about how I stopped responding to him. Outrageous. I definitely will not be buying my new car from this dealership.

Overall good experience. Steven Lee was very helpful in the whole purchase process.

I am very satisfied with the dealership and with the sales associate Majid Behmaram

The service was great! They really took care of us while we were there. They took the time to show and explain to me my new car. Leo really made the process go smooth and worked with us in every aspect.

Adam was fantastic. Very knowledgeable and helpful.

Excellent customer service .. email updates, telephone follow-ups, etc. Thanks.

Buying experience was really good at Mountain View BMW. Thank you Jeremy and Mack for your help. And thanks for being dog-friendly.

We were looking for a new car for my wife. We visited many dealerships and zeroed in on a BMW X7 or X5. The sales people at BMW on Steven's Creek were rude and hesitated to even allow us to sit in their last X7. We went BMW Mountain View and had a completely different experience with Gaurav and Frank. They were patient as my wife test drove the X7 and X5, explained everything and once she decided on a X5 they went out of their way to find the one she wanted (which happened to be configured like Frank's own X5 that he showed us). We were the last people in the dealership at 10pm on a Sunday night finishing up the paperwork with Hadi in finance. Even at that time of night, Hadi took the time to explain our options and we took his advice satisfied the car and the options we picked were right for us. The whole time we were entertained by the back and forth between Gaurav, Frank and Hadi -- you can tell they like with each other and for BMW. I would highly recommend Mountain View BMW and especially asking for Frank Camacho and Gaurav Pathak.

Recently took my X2 to BMW of Mountain View for service and I had Wayne as my service advisor. He was attentive, communicative, and professional. Highly recommend you ask Wayne as your service advisor at at BMW of Mt. View.

Excellent service. Very helpful staff.

My 10-year-old E90’s suspension and brake/DSC system had damages from me hitting a pothole on the highway. Was very concerned about what it was going to cost to fix them. My advisor Branden gave me proper recommendations and had my vehicle fixed rather quickly and more importantly at a reasonable price. I drove off feeling I got a good value and my money was well spent.

The repair facility is adequate. Job usually gets done in a timely manner, most work is done correctly. they sometimes clean your car, too. They assign you a "service advisor", who is supposed to answer any questions you might have. Unfortunately, they never return phone calls or respond to messages, so you're left completely on your own. I will be looking for an independent service facility now that my service contract has expired.

Hey fellow moms ask for Zari at Mountainview BMW

Car engine turned on, called Mountainview to drop of the car in a couple of days. Daniel helped manage the process, everything went smoothly. Communications through email and text on updates and any decisions that were needed by me. Car was available as promised within a couple of days with the issue resolved. A very easy, quick and hassle free transaction.

Wayne always takes great care of my car. Good and fast.

People are so professional, welcoming and honest. I really recommend BMW of Mountain View

Friendly, professional, knowledgeable staff made the transaction easy. Thank you!

Mark Sleiman makes visits to get my x4 serviced a pleasure. He is meticulous and ensures that the vehicle is in great shape when the team is finished with it. I highly recommend BMW of Mountain View, and I highly recommend Mark as your service advisor.

BMW of Mountain View is one of the best places to go for your car!

Nick and Hadi made the process go smooth and quickly. Thanks guys!

Thank you so much to Don and Gaurav. They helped me get a car with option packages that I wanted and my wife is very happy with the car. As a result, I have started getting one for myself sometime down the road. Thank you again.

BMW of Mountain View help me to fix my ex five suspension after hitting road shrapnel on the highway I had my vehicle towed to BMW of Mountain View where my service advisor discovered that my rear suspension had been sheared off by a piece of metal on the road once the diagnosis of the suspension damage was completed it was going to cost $4000 to fix my service advisor indicated to me that my insurance may help me out since it was a collision with an object I coordinated my insurance company to review the damage with BMW of Mountain View and sure enough they covered the repair. Not only did BMW of Mountain View perform the work in a very professional manner they were very consultative in helping me get the financial obligation met.

Wayne was excellent!!!! I highly recommend Mountain View BMW.

Great experience with our service appointment - our service advisor Wayne was very polite, courteous and helpful!

Andy, my service advisor was wonderful. I told him I was nervous about the cost of repairs since this was my first visit outside of the extended warranty period. He was very patient to explain the services (required vs can wait) and cost. My car was returned washed and vacuumed and I was charged a reasonable service fee in the end. I will definitely continue to return to BMW of Mountain View for future services and ask for Andy!

Been going to them for many years. Very good service

I love this place great customer service. nice people

No complaints at all. My service representative was especially good.

Brought bmw x3 for diagnostic and possible repair. Excellent customer service

Just hand over the keys and they will get it serviced and taken care of well. I was sitting in their lounge and got work done while waiting.

Andy was extremely nice and honest with me about possible repairs. Their prices were comparable; they bring the car right out to you; I didn?t have to wait too long.

I knew what I wanted, and I got exactly that. It took a while given that I ordered the car back in November, but when the car arrived, it was exactly what I spec'd out, and I never thought I'd be as excited as I was when I finally picked up the keys and drove it home.

My service representative, Wayne Chan, was helpful and thorough. He's been looking over my vehicle over the past years and have found him to be trustworthy. The repairs were made on time and the original estimate was accurate.

Marc the service manager at this facility is fantastic. I always appreciate your great service.

Just had my 2013 X5 serviced at BMW MountainView. I was impressed by the steps they have taken to upgrade the facility and make it more modern. As well as the steps taken to provide service in the middle of the COVID-19 pandemic. My service advisor Branden was very knowledgeable and quickly helped me to address the issues and get a few other things sorted (including coordinating with my warranty company for claims).